Tyler was very friendly and helpful. He did not try to push us into anything. He listened to our needs and wants and helped us get the mattress for us and at a great price. Wonderful place to get your next mattress. I normally dread shopping for things like this because you go from store to store and it takes forever looking for the right thing and a good price. This was the first store we went to, and we were out with our mattress ordered very quickly.

Dealing with Zara was awesome! She was knowledgeable and very helpful! She was patient with our questions. Zara was thorough and searched for offers and bundles that may be applicable. Thought that was great customer service. Because of this customer service we will buy our mattresses here and we will refer our friends. Thank you for top notch service and finding the right mattress and pillows for us!

Wonderful experience from start to finish! Zara was wonderful and helped us find the perfect bed for my husband and I. Definitely the place to stop if you’re looking for a mattress!

1/2 of my order came a month ago no problems (except it was only half my order!). Driver called today YELLING at me that the address was wrong, but it wasnt wrong a month ago so how is it my fault? He is refusing to make the delivery and didnt tell me when it would be delivered or who to contact. I have been trying to call the store and they wont answer the phone.Update: Talked to Tyler at the store and he was fantastic. Really took care of the us and solved the problem. Thanks so much Tyler.

Zara is Phenomenal! A pure sweetheart-she was all alone attending to everyone. She was answering the phone, making a sale to the customers who preceded us, and was so patient and caring with everyone. I never saw her get flustered anytime she had to excuse herself to attend another customer or phone call. She answered every question, we never felt rushed or forced to make a decision. We were with her over an hour before her relief came to help her. My mom and I were amazed at her efficiency and kindness considering how busy she was. Zara is amazing.

I bought a bed in May of 2021 from Tyler E. Hes just the best!! It didnt take any time at all bc hes so knowledgeable. He knows just the questions to ask. Tyler is respectable as youre trying out the beds - he stands a few feet away so you can really test out the mattress. I thought Id have to try so many, but due to Tyler knowing just the questions to ask I found the perfect bed very quickly after only trying out 3. Tyler needs to be teaching new associates how to sell a bed. Hes a pro! Delivery guys were wonderful; safe and kind. I had a wonderful experience with this store!

I’ve never been into a mattress store and only ordered online … I felt nervous and intimidated but took the risk. Zarah was amazing! She was warm welcoming full of information but there was no high pressure sales pitch. She was awesome with our kids and made the mattress shopping experience amazing I cannot more highly recommend her or the store.

Ms. Zara, store mgr, sleep expert was extraordinary in her professionalism, knowledgeable of products, conscientious of customers end goal.I explained to her why she was my “sleep expert angel “.

Tyler was a huge help for us! We had no idea how overwhelming it can be to shop for a mattress, but we were quickly able to narrow down what we wanted. Highly recommend!

I was due for a new mattress so I visited mattress firm at Kingston pike. I was impressed by the professionalism of the store. My sales person was Zara. She was amazing! She has an excellent knowledge. She helped me make my decision with no pressure. I’m externally happy with my new mattress and adjustable base. Zara is a very kind and professional. My whole buying experience was spectacular. If you are in the market for a new mattress I would recommend to see Zara. I visited many stores, and dealt with many sales people. Zara was hands down the best without a doubt.

Super friendly and helpful associate that talked with us and answered any questions we had. We ended up purchasing a queen size mattress and May end up buying a king size also. Couldn’t ask for a more pleasant experience. Thanks you!!!

When we made a last minute trip into the store to look at mattresses on a Saturday night we were greeted by Tyler immediately. He helped us make a selection easily, was very knowledgeable and more than willing to stay late in order to help us get the mattress delivered within 2 days.

We have had excellent service both times we have shopped at Mattress Firm. We ended up buying from Jordan last night. He was very polite and professional. He didn’t try to force the sale or follow us around the building. He just answered questions and was there when we needed him. Like he said “when you are buying a bed you don’t need someone hovering over you the whole time you are testing out mattresses.” He actually sleeps on one of the ones they sell there and enjoys his job. He worked overtime in order to make the sale and didn’t complain when we needed extra time to be sure of our purchase.

Tyler was amazing to help me get exactly what I was looking for. They have awesome prices. Helped me out in my time of need

Great location and zero pressure to buy. I communicate with 2 sales people and they both were really knowledgeable. Highly recommend this location. Will be back for my new mattress 👍

Salesperson was very helpful and knowledgeable. I bought a full bed frame~ the only problem was figuring out how boy put it together! I’m going back to the store today for help.

Received excellent customer service. Offered many options and gave me extensive time to try different products, without rushing me. Found what I was looking for at a great price.

My husband and I loved this store. The employees in this store are very helpful and friendly. Even our Golden Retriever puppy was welcomed. On top of the friendly experience, we feel that we got a great deal on a new mattress and adjustable frame.

We are first time buyers from Mattress Firm and we will always do business with them after today! Zara was so helpful and kind and made sure we found exactly what we wanted! She also saved us $1,400! Absolutely will recommend them to anyone!

First time buyer from Mattress Firm. Prices are competitive, gave discounts and very friendly staff. Also, it is good to see that they have items in stock and ready to deliver soon vs other stores. Tyler was excellent to explain differences, promos available etc.

I bought a mattress last year and was very satisfied with the service and the product that I decided to go back again. Same thing drear service and product. Will tell others to go there

Jordan was very helpful and informative. No pressure to buy, just showed us different options. Told us about special offers available - didn’t try for a quick, hard sell. We will share our positive experience with friends who may be in the market for a mattress!

Best mattress shopping experience ever! Zara was awesome and very patient, helping me make the best decision on a mattress, allowing me to test the same ones multiple times so I knew for sure I was making the right decision. Also cant forget about Jordan who was very helpful as well. Highly recommend to go see the staff at Mattress Firm for your mattress needs. You wont be disappointed.

Very helpful. Very friendly staff. Knew all about the product and helped us with the right choice. Even helped us get some money off.

The people are very friendly and willing to help. They gave us great guidance on the options and differences of the mattresses. It helped us make an educated decision about an important investment in our future health and well-being. Zara was very patient and nice to my boyfriend who thinks he is the great negotiator. We appreciate all their help!

Was the best mattress shopping experience ever. Staff was friendly, knowledgeable and made us feel at home. Never any pressure to buy, but wee did and are very pleased with the whole experience. Thanks ZARA for for helping us pick the mattress and base so we can sleep well again.

Great place they werent pushy for stuff we didnt want they listened to us and let us tell them what we wanted.

Was supposed to get $300 worth of free bed accessories and they were giving a free adjustable frame valued at $500 I didn’t need so said could make it up in accessories plus military discounts in merchandise but got less than $700 in accessories when you added up there high prices for accessories. So not as good as made it all to be

Zara was wonderful to work with and she did everything she could to get us in the right mattress for us. She has earned all my future business.

We hadnt bought a mattress in ages and of course they are a lot different now. Zara at the Kingston Pike store was so helpful! She helped us walk through the process of making a decision. We feel like we chose the best one for us and we got a great deal.

We ordered a purple mattress from this location. FIVE WEEKS after our purchase they still couldn’t give us a delivery date so we canceled our order and placed an order directly with purple. We received our mattress from purple.com FOUR DAYS after we placed our order.I’m mostly upset that the sales people kept stringing us along with non-answers about our order.

Great job MF! I had my doubts going in that this would be simple. After online pre-search, this process had the potential to be overwhelming. This was definitely an item I needed to test drive in person, and too involved for online buy. Jordan was ideal. I didnt want a huge discussion and certainly appreciated the quick turn. He was very knowledgeable, personable, and just enough info wo overload. King tempur-pedic pro adapt w box springs, pad, around 4k. Less than I expected, so Yay!

Wonderful customer service !.Mr Tyler was very helpful and polite Great buying experience!

Tyler was great not the least bit pushy and was very good at explaining the different types of mattresses.I would recommend this store.

Very friendly customer service and a range of options for every budget.

When we walked in we had no idea what we were looking for. Susan approached us and was incredibly helpful. She stuck with us the whole time (at our request) and made sure we knew exactly which bed would be the best for us. 100% couldn’t have done it without Susan’s amazing customer service! Our delivery was on time and super quick and easy. The whole experience was great!

Very friendly and knowledgeable staff. Everything was in stock! Didn’t have to wait. Will be back for my next bedding purchase.

Very relaxed environment! The staff here, especially Zara, are incredibly helpful, kind, and chill.

Professional, personable, and actually a fun experience. The staff bent over backwards to make sure all our questions were answered. Alas, the Temperpedic mattress we purchased was not in stock but we are sleeping on a loner, which is also a great mattress, till our Temperpedic arrives!I highly recommend MattressFirm for your next purchase.

Tyler Eddlemon made our experience easy and pressure free. He was extremely knowledgeable on all brands, features and pricing. Ordering was very simple! Would highly recommend Mattress Firm Kingston Pike, Knoxville TN and ask for Tyler!

Was in the market to buy 2 new beds.Went to MatressFirm and was helped by Zara.She spent a lot of time explaining different options. I tried them all and chose the ones I liked and Zara got me a nice deal for the whole package. A very satisfying shopping experience.

I went in to just lay on some mattresses and compare prices & left with a full bed set because the deal & customer service was just too good too pass up. Thanks Zara and Tyler!

The delivery drivers did a great job. Very professional and clean. Jason and Austin are rock stars and delivered everything to the third floor of our apartment in the heat.

We went hoping to pick up a clearance mattress to replace our 9 year old mattress. The kids were with us, automatically putting my wife in stress-shopping mode. Zara met us at the door, quickly assesed our needs and budget without being bothered by the kids being underfoot. Zara was friendly, quick, professional, and made the process as enjoyable as possible. We walked out the door with far more value than wed expected without going over budget and without my wife feeling overwhelmed and too stressed.

Awesome place, didn’t expect to walk out with a mattress and adjustable base but I fell in love and couldn’t pass up on the great deals, the sales lady was also awesome and played a huge part in our decision! Thank you!

Easy to deal with. Very knowledgeable

Very helpful, knowledgeable, and respectful. Understand price is important and will work with you to get what you need at the price you want

I liked how helpful they were re a problem I had with my bed. I also ordered some pillow covers from them but only one arrived. Their prices were a little high so I ended up at Walmart.

Super friendly staff, very knowledgeable of products, not pushy and they don’t rush you into anything. If you have questions they are there to help.

The sales lady who helped us was very kind and very helpful. she made selecting a bed very easy. I am one very satisfied customer

Great service and good prices!! Staff even delivered what I ordered because it wouldnt fit in my vehicle!! So awesome of them, didnt charge me a thing!

Excellent experience! Zara answered all our questions and offered advice on which mattress was best for us. She also saved us a ton of money by checking clearance to see if they had the mattress we wanted and they did!!!

Got a great deal over the holiday weekend that included an adjustable base and Tyler was able to adjust my delivery on the day of.

Susan was very nice and accommodating. She showed my aunt and I many different mattresses and had an excellent amount of knowledge about all of the products. I am from Florida and bought this. They had it shipped to me free of charge. Thanks again Susan and mattress firm. It’s an easy 5 stars for me.

The saleswoman Zara was so friendly and nice! She immediately helped us as we walked through the door. She was so helpful and we were in and out in minutes! Best customer service we’ve experienced in a while.

Jordan was very helpful in finding my new bed.

Excellent service. Delivery on time.

David at Turkey Creek location and Zara in kingston pike were very knowledgable about the products and very friendly and helpful. There were no pressure tactics to buy, just good friendly service. They both were helpful in finding the perfect mattress for us!

They offered a super great deal! Jordan was great and very knowledgeable. Definitely made an intimidating process much simpler!!

We went into Mattress Firm on Kingston Pike in Knoxville to try the Purple mattress. With the pandemic and my husband at high risk we were a little apprehensive to go on anywhere. Zara was so kind and knowledgeable. Letting us try several mattresses. We could tell each had been sterilized when was a huge comfort. We did settle with the Purple but Zara’s help let us know we were making the right decision. We would definitely shop this store again.

Extremely helpful was not trying to pressure me and she is spending a whole bunch of money. The woman that helped us took her time she was honest you know she went be above and beyond to make sure I can get the best deal that I could. Honestly by far the best experience I have ever had buying a mattress and let’s be honest typically it sucks having to buy a mattress but she made the experience pleasant and I felt that I was in good hands. I Had been to numerous places looking for a mattress and I am so thankful that I walked into that store when I did.

We just moved to the area. Went on on. Friday evening around 7:30PM. Bought two queen mattresses with adjustable bases for a super reasonable price. Zara was helpful, professional, and met our needs product wise. The mattresses were delivered the very next day by 3PM. Couldn’t have been easier. Thanks for a wonderful experience. Highly recommend.

I bought a mattress yesterday from Zara and had the best buying experience it was fun simple and fast! Be sure and ask for Zara! She’ll work with you and know all the products very well! I’ll only buy from Zara from now on!

Friendly staff very helpful with none of the annoying hovering like a lot sale staff.

My experience at Mattress Firm was excellent! The store sales person, Zara, was friendly, knowledgeable, accommodating, and personable. She answered all my questions, knew the various product lines, and was able to guide me to the best decision. Ill definitely go back for my future bedding and sleep accessory needs.

Fantastic salesman, waiting on our mattress, I need badley.

Great experience shopping for a new mattress. Very informative service without being pushy or pressuring. Will be back if we need a mattress in the future!

Everyone was so friendly and helpful. The guy that helped was very knowledgable and gave me a great deal. Also thank you for offering Veterans discount. can’t wait to receive my new mattress

The salesman was very nice and was able to answer all of our questions.

I love the customer service. Susan really made sure we knew everything about our purchase it was so easy to make our decision with Susan’s knowledge.Even the manager and crew made us feel very good very nice people great atmosphere.

My overall experience was great! The employees were friendly, knowledgeable, and very helpful. I originally wanted a split king, but decided against it after points were revealed to me that I hadn’t even considered. Also, the mattress did not come with an adjustable frame, while others did but it was by far my favorite one I laid on. They price matched an adjustable frame that I had saved on Wayfair! $1000 product for $442. I am very pleased with the products I am receiving, and the service I received, and the price I paid.

Susan gave us excellent service. She listened to our concerns and budget. We are thrilled with the mattress we purchased with her intelligent guidance. Thanks so much Susan!❤️

I was greeted when I was walked in, I asked for a specific type of mattress and Susan was able to show me exactly which ones i thought I wanted. She was going off how certain ones felt and narrowed it down. Then I fell in love with this one mattress and I was able to get it at a great price!

Very kind and helpful.

I had a wonderful shopping experience with Susan! She was very friendly and made sure I walked away with the right products at the right price. She didn’t try to push me to get the greatest most expensive thing, but was very honest and helped me choose the right mattress for me. She also did her best to get me any discounts she could, and I walked out with a great deal of money saved. She was very pleasant and helpful! I highly recommend Susan at mattress firm on Kingston Pike.

Very nice people working there. Very clean and neat store. I received a good deal from them after looking at other stores near by.Will return again for another purchase without a doubt.

Zara Evans was so helpful. There was several different mattress . We tryed several different one. Found the one that will be great for my husband and me. She anwered all my questioned about the mattress. She listen to what i needed and what my husband needed. We found our bed. We are very excited to get our new bed in 3 days. The prices are great.

Zara was so nice and made it so easy to help us decide on the mattress we needed. Mattress Firm is lucky to have her. She knew a lot about each mattress and asked us what we needed to have to get a great night sleep. Thank you so much!

The agent of Mattress Firm was very friendly, knowledgeable and super nice I will shop there again

JORDAN HELPED US THROUGH THIS PURCHASE. THANKS JORDAN.

I havent received my bed yet, but our salesperson Susan was AWESOME!!! She answered all of our questions, and provided great customer service. Cant wait till the bed arrives.

Susan was very knowledgeable, patient, kind... excellent service from beginning to end! The store had plenty of beds for us to try, it was clean and inviting.

We had looked everywhere for a mattress and box spring, and no one had them in stock, and in store. Mattress firm had what we needed in stock and they were very helpful. I would recommend them to everyone!! We will most definitely be back!

Sales associate was extremely knowledgeable and very helpful with all my questions. Extremely pleasant experience. Thank you

Employee super nice and very helpful

Our experience at Mattress Firm in Knoxville, TN, Kingston Pike location was amazing from the time we walked through the doors to the time we left.Susan is an amazing employee with Mattress Firm, their company is lucky to have her. She’s supremely professional, very kind (even offered my wife a pillow as my wife was ‘really’ testing the mattresses), and very knowledgeable. Susan made the entire experience easy from introducing the product to applying for credit.Needless to say, we left satisfied and with a new mattress and we look forward to many nights full of deep sleep.

Susan ebeler new all about each one of the mattresses that she was showing us. I was very confident when I bought one of your mattresses that I was getting exactly what she said about it. She is an excellent sales lady in this field. I would buy again and tell my friends I give her a five-star

Great quality!! Great price!! Great customer service!!! I am a repeat buyer and will be back again. Ive bought a mattress here for my daughter, myself, and now my mother!

Susan was very knowledgeable and so very helpful. We enjoyed our time with her and highly recommend this store. Be sure to ask for Susan she will bless you.

Zara was very helpful, friendly and thorough. Exceptional customer service and was patient and walked me through multiple different beds I was interested in. Looking forward to my new beds that I purchased. Cant wait until they arrive.

The sales rep Susan was extremely helpful and friendly! She showed me several options and answered any questions I had. I picked out the Purple 2 hybrid mattress and got free sheets with it too!

Fast, easy and great prices!

Both Susan and Bo helped us today. They were informative, friendly, and easy to work with. They attended to us while shopping but weren’t pushy. We would purchase from them again in the future.I wish the store had more options inside (one we found online was not available to try in store), but we found a mattress we like and are excited for its arrival.

Amazing customer service, would come back again.

Staff was quick to ask if you needed any help!

Excellent service. Professional delivery I give them a 10 out of 10

We did our research and had 2 mattresses in mind we tried a bunch out. All 3 employees that were there were very nice and helpful. We got a good deal with their black friday sales. I would recommend them.

I had a very good experience with Chase. Dude knows his beds and isnt into pressure sales or talking down to people who just want to look and see whats available to them. We went in three times before we settled on a bed and when we decided which bed we wanted, we chose to shop here because Chase was cool, knew his stuff and seemed to genuinely just want to help us get a good deal. And he did get us a great deal, beyond just the bed too. We got pillows and mattress covers, sheets and the a great adjustable bed frame, all of it was way, way below sticker price. Delivery was easy and everything was here on the scheduled day and set up so all we had to do was crawl in and enjoy the bed. Now that its all said and done, Im very happy. I got an excellent bed and at unbeatable price and from a genuine human being. I appreciate that. Thank you for the great experience !

Excellent to do business with.

The sales associate was very kind and understood the needs of our teenage son in finding a new mattress. She provided some suggestions based on sleeping patterns. Son is excited for his new bed to arrive.