Verizon started double-billing me so I tried to contact them to find out why. I would call and would be put on hold for over an hour and no one would answer. this went on for about 3 weeks. So I went to the local store off of Callahan Rd and talked with Mike. I told him that I was being double-billed and that I had already paid the correct amount to Verizon but they had cut off my phone anyway. He told me to pay it again. Everything went down hill from there. The only way I could get in contact with the anyone that would help was to call Verizon for new service.

They say they make their pizzas fresh which is a lie. I ordered one and it had to be old. It takes more then 2 mins to cook a large pizza

Remodeling but still a good store

Spent an hour to activate a phone. Was told my phone was defective when the salesperson (name unknown, never introduced) had not pushed in the sims card fully. He constantly pushed my new phone across the counter versus picking it up. I think he hated his job. Worst experience at this location which use to never be the case. Very disappointed

Lauren was magnificent! We were able to find exactly what my husband needed! Thank you ❤

Kara the manager is wonderful!!! Kevin did a great job taking care of my new phone purchase. Always use this location!!

Knowledgeable and friendly. Had a retail store tell my wife she would have to buy a new phone. Took her to Verizon and she did get a new phone through the insurance at no cost. They even helped her transfer everything from the old phone to the new one. Very pleased.

Very helpful customer service personnel - Kevin answered all my questions and instructed me on how to resolve issues on my account.

Not happy. Sold me 2 items, both have had nothing but trouble and have only had about 5-6 weeks. Ive talked to Verizon tech, multiple people and have been to Broadway Store. Total of about 60 hours trying to get things to work! Nobody knows how to fix problems. Tech said they were just a customer like me. Ive used Verizon for 40 years, never had a problem with service or devices till June. I now have 2 devices that dont work properly and havent made my first payment. I think they lied to me telling me these were the best 2 devices they sold. Never buy One Pluss 8 phone or tcl tablet! I threw my money away for useless devices!!!!!

This is a corporate store and the only Verizon location I will visit. Great service and they know their business.

The gentleman that helped me was knowledgeable and friendly. I had a quick question so I was only there for a short time.

Very helpful associates.

The employees here was amazing. No lies to tell this lady was insane and angry as a customer but they kept there cool and got the job done for her.. Much respect for these hard working gentelman

This is a corporate store. So much better customer service than the one on Emory. I will drive farther for good customer service.

Overall good.. they did a good job, but couldnt transfer my 86 year old Moms contacts from her old phone. Gotta start from scratch, a little frustrating. Just a glitch in the software I believe.. been with Verizon for years. So, overall good, our family has all of our accounts with them.

Carlos gave exceptional service! He was very patient with me being an “old timer”. I appreciate that he took the time to explain everything to me and make sure I understood before leaving, more importantly he saved me some money!

Lane was incredible. Ordered my phone and helped me set it up. Steve Mathis was also helpful and helped me understand my bill. Great store.

The sales rep.was very friendly and polite and was very helpful

Great customer service.. They greet you at the front door waiting to serve you very friendly, knowledgeable and they DONT push you into buying something you dont want

The man I talked with was helpful with showing me some of the phones they offer. He even showed me how to look for flash sales on phones

Great help and deals!!

John was amazing, very helpful and polite. We highly recommend him!

Wanted to stop in and say Jason Shockley did and above and beyond job taking care of me today. He worked hard when he didn’t have to to fix my problem. It’s hard to find that kind of employee!Love this location love this staff. Outdoor Displays did a great job choosing you all to service their accounts ... thankful!!Tracy AmannsOutdoor Displays

Multiple times in this particular store after a purchase they refuse to assist with data transfer, etc. My daughter had issues with pics transferring with her Icloud. The employee told her nothing he could do and for her to check with Apple. We then tried the Cellular Sales branch in front of Ingles on Emory RD and the employee was helpful and performed the task in about 10 minutes.Not the first time this has happened in this Verizon store. Lazy and no desire to offer any additional services or support. You should definitely consider making your purchase elsewhere.

PAYDEN is the MAN. updated my data free of charge, hooked me up with the best phone/plan. walked out of there a brand new woman and chipper as hell. clean & beautiful store. friendly employees. ask for payden he has a beautiful smile

Johnse did a fantastic job! He got the job done. I was out of town and needed a phone!

John was an excellent sales representative and very helpful in resolving issues I came in with today!!!

John was an excellent sales representative and very helpful in resolving issues I came in with today.

I purchased a IPad on line. When I received it the numbers on the box and the number on the I pad did not match. I called Verizon and told them and they told me to take it back to this store and that they had made me an appointment and noted what the problem was. When I got there the girl at the front, Julie, said I did not have an appointment but would help me. When I told her the problem she went and got another person ( Lauren). Lauren told me that the iPad I handed her did not come in the box I gave her. Which it did. She refused to help me and Accused me and my husband of lying. I will cancel everything I have with Verizon and go somewhere else. I have been with Verizon for 15 + years and have never been treated so badly in those 15+ years.

Very quickly, my son was able to get his phone and complete the set up.

We traveled over a hour to come to the North Knoxville corporate store. Once we got here Jason Shockley gave us excellent help. Highly recommend this location.

This is the only cell phone store Ill use because Lauren is absolutely amazing!!!

Good location,helpful employees,

Lauren and Zane were incredible!!! They helped us with a very difficult phone switch and were very helpful and cheerful the entire time! Lauren also gave us information on a business account to save money.

I love my Verizon wireless store because yes I am a Verizon wireless customer nobody can beat their prices anywhere anyhow anyway thank you Verizon

Needed receipt for iPhone to prove to Apple we own the phone. Guy tried to tell me he didnt have access, so asked for manager who never bothered to come out but at least got receipt I needed even though original agreement was missing/incorrect price. Which is shady but it is a phone company. Youd think after being with company for almost 20 years they wouldnt try to get one over on you but alas its 2020 and apparently the new way to do business.

Quick and easy purchase for a new phone! Great customer service from Brandon! 10/10 recommend visiting this location for all Verizon needs!

Visited Verizon location @ Callahan to get our daughter a new phone, Jason was very helpful and went out of his way to try and save us money and find the phone she was after. One of the better experiences we have had at Verizon

I came across a young man that was to help me change out everything from an old device to a new device. Very rude to me. I am going to continue to stay with the Verizon store on Kingston Pike in the Bearden area. They are so nice and friendly and always want to help you figure out your problem.

I’m from out of state. I had to pick of a new phone and was totally stranded. The staff were so helpful and understanding. Not to mention they were very COVID safe. Thank you guys!

Lauren and Jeremy are amazing. Go see them for all business needs. They saved me like $800 today alone!

Got a nice phone for a nice price and the service was good. I always enjoy being in a phone store, maybe Im a nerd or maybe all the ones Ive been to have nice people like this one. Or Im weird. Thats also an option.

Jason went above and beyond to meet my needs and really respected my time. He is an All-Star employee and I will recommend him to all my friends and family members!

Lauren was the best ever! She knew exactly what to do and was very quick at it. The best weve ever had!

Quick to help. There were multiple employees to assist everyone who came in for help.

Dont use Verizon they over charge

Went in store for some account assistance and the store employees were friendly knowledgeable and too care of my request extremely quickly

I wont go to any other store. Lauren takes care of me when I go and always makes sure I get the best deal.

What a joke! Bought a new phone with a protector that had warranty. Sales man said it could survive a 60 drop! Well 2 weeks in & it couldnt survive a 2 fall out of truck! Went back to Verizon & they said they didnt sell any products like that & I had to buy another phone! What a JOKE!

Very helpful corporate store.

Jeremy is by far the best associate to deal with at any of ur local Verizon stores! Hes very consistent and professional, if anyone is planning on switching to Verizon definitely take the time to go to Callahan Dr and see him!

Great experience

Employee at this store accessed my personal Verizon account and allowed an unknown customer purchased items on my account! Account breached and personal information violated!! Unable to contact management at this store.

I went in t ok the store to try to pay my bill. Because I have a company account they couldnt access it. I was new at the time so I didnt have a clue on what to do. They all was almost running to me when I first entered. As soon as they seen they where not going to get me to buy a phone no one helped. They scrolled their phones and tablets. The didnt want to talk or lend anything. This store is only interested in commission and not seeing a customer to the end. Find another Verizon store and skip these sorry people.

Very helpful staff highly recommended answered all questions thoroughly and honesty no games

Zane was polite and solved my issue quickly. Love the curbside service.

Been waiting on a refund for 10 business days still nothing called my bank to find out the refund isn’t even processing.

Absolutely outstanding service. Went the extra mile to make sure we were fully satisfied. Really hoping our home store in Florida is as great as this one!!

My husband and I visited the store for the first time just before Christmas. Naturally the store was very busy. We were waited on very quickly by a somewhat pushy but seemingly nice salesman. The guy did his job and we purchased two phones and screen protectors. When the phones came in, I took mine back to the store so the salesman could move my data to the new phone safely (I had an old phone from ~2003) and install the screen protector. All went well until Mid Jan when my phone went dim and nothing would restore it to full brightness. I took it back to the store and was helped by a genuinely super nice Gentleman; I wish I could remember his name. He discovered that it was the screen protector barely covering one of the sensors causing it to dim. He replaced the screen protector and now my phone works great. Overall the store is run well and theres plenty of staff to offer assistance.

Went in to have an issue fixed on my phone. Very friendly and helpful staff. I was assisted by a representative by the name of Trey. Very knowledgable and customer service oriented.

Good service Blaine Dobbins

I been with these guys since 19964 lines on my bill was over $320 a month without any phone payments. I Left went to cricket $100 a month unlimited 4 lines. Verizon would not work with me when I tried to talk to them about it they simply said youll be back.Ill never go back. Over 20years I gave this company my money on time every month.And they could care less if I leftGo to Cricket. Service is way better for us !!

Id give zero stars if I could. Worst customer service ever. Ive been a Verizon customer since its inception, and I am appalled by the way I was treated today. NO one wanted to help, only did the minimum because I refused to be turned away after having MADE AN APPOINTMENT online and left work to get there. They did NOT complete what I needed done, and, I was not allowed in the building, had to stand out in the heat. For the amount of money I pay every month, they should be bending over backwards with customer service. I get that times are hard with COVID - Im a nurse in a hospital - but that doesnt change the basic requirement of simply being nice and doing your job. Terrible, terrible experience.

Johnse did fantastic! 10/10 recommend this store.

Killed it! John took Great care of me from the second I walked in the door! True Verizon Store 💯 Thank you for the help.

Zane was very helpful and friendly. Great service.

Great store and fantastic staff

After over a decade of being a die hard verizon customer, tomorrow they will be losing not only my personal business with our 3 lines, but also our corporate account(s) due to an employee screw up that resulted in a $300 charge for a replacement phone that was not properly filed under insurance. Its a shame, but a different a employee I spoke to tonight says there is no way to remedy the situation, despite it being their screw up. Its been a good run, Verizon. You should train your employees better and take care of your customers with a little more humility.

No one acknowledge me

Service rep, Zane, was awesome. Knowledgeable & patient.

This is a great store. It is a company store and Ive always had better service from the company stores. Also, go see Lauren Vandergriff. She is an excellent salesperson who will give you information straight up.

Good food friendly people

Kevin was probably the best Verizon salesperson Ive ever worked with!

I LOVE this Verizon store! My customer service person, Johnse, was very knowledgeable of all the products and services. This very helpful gentleman helped me find the exactly what I needed!

Salesman wasnt helpful at all as far as explaining anything about the I phone. My husband has never had an iPhone and was looking to switch and he didnt offer any help.

Johnse and Blane did a fantastic job!

Customer service guy was very rude tell me to put on a mask but wasnt wearing one properly himself asked his name but wouldnt PROVIDE. I have 10 lines with this company and will not do business with them again

Service was very good and fast. The came to my car and did all they could for me.

Can I rate it a 0?The service my friend received at this store was UNFATHOMABLY BAD. Not only did the service tech not help her, he walked away DURING a conversation and announced he was using the bathroom. He refused to transfer her phone information, provide service of any kind, and asked what do you want me to do about it?. Even though her cousin works for Verizon in the corporate office, the service was some of the worst either of us have ever witnessed. Do not go here, do not expect to be helped. Maybe try Turkey Creek instead. Its possible they understand what customer service is.

Friendly store. Staff was extremely helpful. However, be prepared to spend a lot of money. Verizon is definitely not the cheapest. Very pricey

Friendly service, and very helpful.

We both have Android phones and we love them. We go to the Verizon on the corner of Callahan and Clinton Hwy in Knoxville Tennessee. The service is great.

Overall the store is nice, but we have left Verizon after 25 years. Found much better plans for a lot less

A-1 service. Great experience.

Callaghan road Verizon store one of the better ones that you still got to take a number and wait in line for an hour or so

Good service

Ask for John.

Johnse did a great job

For me, going to Verizon is stressful. We actually walked in, got the exact phone we wanted and out the door in record time. Thanks to Jonathan for his fast service and great customer service!!

Had to have my new pixel phone adjusted,the sensors in the screen,they gave me brand new case. Works fine. They were very helpful!

Saturday morning, met by Courtney(?) Blond, gum cracking. Could care less about helping us. Terrible customer service experience. More interested in surfing her own phone that helping us. Really put me off what used to be my favorite Verizon store.

I went in having a lot on my plate. Had upgraded an iPhone to the Pixel and ended up not liking it so I exchanged the Pixel for another iPhone. In and out within 30 minutes time. Ben(?) and I even had a great conversation about art while he was setting up the phone.

They were really good to us. We had some issue with Sprint and trying to switch over. We had to come back a few time Josh Powell was really good and helpful

Purchased my daughters phone from them the day before Christmas. Have nothing but good things to say about them. Very helpful in all aspects, from helping her,way the pros and cons of the 2 phones she was interested in. Helped get the phone up and running before we left. I even got a $200 bill credit that they made sure applied before I left. A++ service.

Had to sign in to exchange a charger that stop working. Customers signed in ahead of me were waiting to open accounts or purchase new phones. So they actually expect customers to wait hours for a quick simple exchange. Oh wait theres nothing simple at this location. SMH.

Had an issue with my Verizon account, and Lauren and Brandon were incredibly helpful in resolving the issue.

Johnse did fantastic and fixed my problem in no time.

The service representative was patient, helped us resolve our issue fairly quick and he didnt act like we didnt know what we was talking about when we explained our issue. I highly recommend this Verizon store

Love the service, although it could be a little cheaper

They took my phone away from me and took it behind closed and locked doors to speak to a manager. Sure didn’t like that, I don’t expect to ever go back. The guy was nice? But why can’t they do everything out in front of the customers