These folks are always helpful & have the answers we need. The staff here seem enthusiastic to be of assistance. Glad to know theyre there whenever issues arise.

The salesperson Markiece was awesome! So very nice and helpful!!

Went to exchange some boxes out. Todd Lambert assisted with my transaction. He was excellent! Super friendly and fast! Parking lot is small and no parking on a Saturday morning because of a small restaurant that’s in the same center.

Its rare today to have great service. While I have issues with Comcast as a whole, this gentleman was a shining star: Todd Lambert. While I was rushed out of the store for not wearing a mask a while back, Todd came outside quickly to assist. He made sure all my phone questions and needs were met with exceptional professionalism and a joyful attitude. It was a pleasure working with him.

I like the store on Kingston Pike better, they are friendlier. I tried the Broadway store this time because it is closer to my house.The person that assisted me mumbled and it was extremely hard to hear what they said. That is, when they talked. They kept looking at the computer screen and never said what they were doing.I eventually involved another employee that walked by.The Kingston Pike employees seem better trained in customer service.

So much easier to deal with than calling the customer service number. The employees were very nice.

Good Luck on finding a parking space. Several busy shops and a very small parking lot. Also spaces very tight. If you have a large vehicle be ready for a dent.

First, the store is beautiful. They did a really excellent job putting everything together. When I went up to exchange my modem, the gentleman was extremely efficient and friendly. I was in and out of the store in about 5 minutes. Very professional and super easy experience. I was worried with these other reviews but I dont know if they went to the same store or what. It was a good experience.

Great location on north Broadway across from Kroger. 😃

Yo you need fix my internet because i havent been able to game in a while

I was in and out very quickly. I had to replace a fried box and the service was quick and easy even though I had several customers in front of me.

Extremely helpful and friendly. Carlos is great!

Why doesnt xfinity stream any NBC stations other then peacock on their own app since they own NBC that to get msnbc or CNBC you need cable

Service was great, returned modem in less than 5min. Great service keep up the good work. Good luck with parking, they should delegate parking for xfinity customers.

The wierd looking rep listened attentively to all my needs! He was very nice

I needed help with my email account not coming to my phone. I have 2 accounts. 1 automatically downloads, the other one never downloads. The guy did not listen to my problem and told me he had been doing this same thing all day because of a system problem. No, my problem has been like this since I got my phone. He only frustrated me. No help whatsoever!!

Pleasant experience. Great customer service 💯👍

Went to drop off a relative who had recently passed away equipment. They wanted me to sit there and wait for what would of potentially been 45 minutes to an hour to drop off a cable box. Have to find a better process guys, maybe even a self drop off station. Shout to the young black man working there who said he would take care of it.

Terrible company for internet. Extremely rude and insensitive. If you want their average mediocre service then read the FINE print. They will screw you out of money any chance they can.

Took about 15 minutes to find a parking space. Beautiful store.. the old place on Asheville hwy had better parking..easy to get in and out..👍 Broadway is just as busy as west Knoxville..hate where they are..

Made an appointment online got there 15 minutes early accepted my appointment and was in and out in less than 10 minutes... excellent

Carlos was so helpful setting up the best internet service in our new home! Would recommend

Good customer service and great energy

Great people, great service. In-and-out in 15 minutes.Problem solved.

Went in to exchange modem and after 30 minutes of waiting I left. No one to check me in. Really disappointed.

Excellent Service Fast and Helpful and very clean and organized

In the first place i went to the old place. They didnt let people know they were moving. The girl didnt seem very knowledgeable and was a little rude. I bought a tv antenna. Get a lot of channels now. We love it will never go back to cable again. Dont know what took us so long.

The parking is terrible. If you are handicap or elderly do not come to this Xfinity.

Short wait and Steve, my customer service representative, was so very helpful and solved my problem immediately. He then figured out how to save me $50 on my bill

Great interaction with Carlos. Proper covid procedures were in place and enforced.

I have called xfinity customer service many of times and its an act of Congress to get a human being to talk to, then its a foreigner hard to understand. I had 3 issues to resolve. Zach was fantastic, I was only in this store for 15 min and all three of my problems were resolved. Far better then calling them.

As always great service and great staff

We drove 70 miles to try and get our problem fixed. Still not fixed and so tired of the customer service being rude and acting like their customers dont matter!

Cody was very helpful and pleasent. He was very knowledgeable and answered all of our questions. Thank you Cody for your patience.

They can’t bury a cable going through my yard. They hire unprofessional people. Lazy, lazy, lazy. It’s not even for me. 300 ft of cable sitting with flags. Been there a month. Use Att

Felt safe as they were very pro mask very quick service saved me money

Phone service with xfinity was marketed as no line fees and no hidden fees. But halfway through my first month I’m finding out there Is in fact a 25$ a month line fee and a $10 service fee on top of the $45 unlimited plan every month. This was never discussed with me. I also apparently can not get internet service through xfinity because there was another account at my address that has an unpaid balance. Was told this only after I left the store with my equipment and paid the first months balance for internet. Will probably be taking service elsewhere

Very nice clean store and the staff was very friendly and helpful definitely recommend this place.

This was the first time being in this store.The girl that was extremely rude.Another employ had to make help my husband.

Clean, fast, efficient and friendly!

Good staff and willingness to help!

Very helpful. Roger worked diligently until my problem was solved.

Don’t ever go with xfinity! They have the worst customer service around. They care nothing about you. I just went to use refer a friend to snag them a new customer and they excluded the entire state of Tennessee for no reason. Thanks for constantly screwing over your customers!

I dont like the online help or the one the phone help. Im tired of the robots. I would like to talk to an actual person. But when I call I never get connected to an actual petson even though I keep getting told by the robot that I would be.

Very helpful and quick. Friendly.

Great customer service this morning at this location!

Absolutely horrible absolutely no parking very very rude!!!

Horrible Customer Service at this location. Then need a 0 star rating option.

There isnt enough parking. Also, you have to wait too long to see a customer service representative. They need more employees.

Very friendly

There a rip off and there the only cable company in town and they can charge you how they please I will never ever use them again

Awesome, great & quick service

Terrible Parking

Nicer than the phone reps!

We have been with Comcast for probably 25 to 30 years they went up $70 on our bill I thought they were disrespectful I know they were didnt try to work with me to get my bill down well over $200 I know people that have two modems that are getting it for $180 I didnt try to work with me at all and multiple TVs we only had one all right number three

Impossible to get to speak to a human being.

Stopped to pick up cables and activate service at 10am. Store was locked up tight. Comcast representative on phone stated the store was supposed to be opened at 9am. No notice was posted on the door.

Great customer service

Went to At&t

Awesome service

Thanks for your help, Amber!!!

Very professional.

Wonderful

Unprofessional

Mathew Campbell was nice and knowledgeable. Thanks