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AT&T Store
412 W Marine Way, Kodiak, AK 99615, United States
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AT&T Store

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Sh
Review №1

Our Kodiak store is really good. They know what they’re doing and we’re lucky to have them. The girl who helped me was Roshanna (I think). She was awesome!

Al
Review №2

Richana did a great job! She listens well and has a ton of patience, very great customer service! If you stop by Kodiak store ask for her!

Sa
Review №3

Angel helped me pick out something right for my family. She was extremely kind and respectful. She made it easy for me to want to keep doing business through AT&T.

Ro
Review №4

Multiple times here and I couldn’t complain about one thing. Great customer service. Richana (My Favorite) helped with my case screen protector and other items. I highly recommend this place of business for any of your celular needs!

Bj
Review №5

Angel cannon was a super help to me from the first meet when came to getting my new iPhone as well as went above and beyond in her customer service also she made life switching my phone a lot easier in my dilemma of haveing covid and picking up my phone I’m completely satisfied with her help and recommend seeing her if ever gonna go to at&t

Er
Review №6

Angel was extremely helpful and friendly when it came to what I needed in the store. She had excellent product and service knowledge that she used to help me out.

Da
Review №7

Angel and her staff went above and beyond to answer my questions and work to get my service up and running even with the unique challenges I brought to them. Im especially grateful considering it was time sensitive and we were down to the wire. So job well done and thank you to all of you.

Sa
Review №8

Angel was the most helpful person I’ve ever dealt with. She took so much time extra time explaining every single thing to me and I know that was pretty painful, thank you angel. I will forever come back here as long as I’m in Kodiak. This was the best phone experience I’ve ever had in my entire life, I will NEVER go back to Verizon. Thanks again.

Ta
Review №9

Richana was a great help and very knowledgeable. Had a upset customer right before me and was patient and professional. Then she helped me very quickly. Highly recommend.

Ni
Review №10

You get a bright, young, motivated team at the at&t store in Kodiak right now! Delaney helped me out and she knew her stuff! Another customer was helped while I was there and she was blown away too at the quality of the service the three gals provided us!

Ra
Review №11

I stopped in to the AT&T store to get my son a new phone for a graduation gift and to add a line to our plan. Such a thing can be time consuming and confusing as there are always many options and decisions that need to be made. Two employees, Richana and Angel, offered excellent customer service and provided knowledgeable and friendly guidance in navigating the process. They turned what could have been an unpleasant experience into a very pleasant one! Great work! :)

Br
Review №12

Richana was so great! She was so patient with my iPhone 4 mentality, and answered all my questions with ease. She got me all set up and out and he door with a new iPhone 12. A big help!

Ya
Review №13

Understaffed. Waited for 25 minutes to be told that its samsungs problem not mine. My problem occured right when i transferred my service to at&t and my first experience with the customer service hasnt been a good one.

Aa
Review №14

Just transferred here for work. Completely lost on the island. My cell service from the lower 48 is practically non existent here on island. I stepped into AT&T with zero idea of what to expect, how to have a phone “unlocked” whatever that means, or where literally anything on the island even is. Angel stepped in with zero hesitation and completely fielded all of my questions. Got me set up with cell service, told me where the local landmarks and hot spots are, and treated me like I belonged here all along. All while juggling multiple guests in store with professionalism and poise. I’m 28 and i’ve never reviewed anything in my entire life. That’s how floored I was by the quality of service. Couldn’t have been better. ✌🏻

Jo
Review №15

Garbage staff. Harassing other customers for commission. Would not let me return a charger that was sold to me broken.

jo
Review №16

Richana was very good and helpful when I went into At&t. She found discounts for me, and she was very nice :)

Je
Review №17

Today I was helped by the general manager whose name I cant quite remember at the moment but I know its in my emails somewhere, anyway he and his employees he was training were very helpful and easy going. He himself managed 5 other locations around the state and I can see why he is in this position. 10 stars if I could, great store and managed by an excellent person and business promoter. I walked out of there with a new plan, more money in my pocket and a brand new phone. Loved it

Mi
Review №18

Delaney was the biggest help! I came in looking for a better plan for my family and I, and Delaney was able to explain the different account types and recommended the best possible plan. Her knowledge was also instrumental in helping me choose and set up my new phone!

Ka
Review №19

Angel was extremely helpful and has awesome customer service. She offered to help me set up my new phone. I also noticed, while waiting in the store, she was very helpful and kind with other customers as well.

Ja
Review №20

Delaney was extremely helpful over the last couple days porting my service over from Verizon after I arrived here. Verizon is all roaming and no data at all on the island. It took us a few hours and she was super pleasant to work with while both systems fought. While she is new she didnt give up! Will definitely be back to the store for my wireless needs.. Congratulations on your first port!

Be
Review №21

Delaney went above and beyond for me! She is such an awesome person to work with, easy going and helpful. Great management from her & her staff was friendly too!

Ru
Review №22

I needed to swap numbers and plans from another service provider. The sales associate, Angel, was very friendly and knowledgeable. We were able to set up exactly what I wanted in a reasonable amount of time. Highly recommend 👍

Ka
Review №23

Had some issues with my bill. Angel was very helpful and professional. Happy with AT&Ts service and the people who make it work!

AJ
Review №24

Kodiak ATT customer service agent Angel was awesome.She helped me set up my new phone smoothly. Very professional and such a kind spirit.Thank you

An
Review №25

Delaney was very helpful and knowledgeable about the products, she has excellent customer service skills!

Cr
Review №26

While it was frustrating because she could not tell me if they had a phone available in inventory, her ability to handle an unhappy customer was not very good.

To
Review №27

Great service. Very helpful

Mi
Review №28

Could be much better.

re
Review №29

Dustin was great. Very professional and helpful. He answered all my questions and helped me with some issues with my iPad. Thank so much! Great experience

Sh
Review №30

The manager was rude and doesnt want to be there was overly disrespectful when I needed service

Da
Review №31

Best AT&T store on the island!!

Ne
Review №32

Too long waiting in the line

Do
Review №33

The lovely angel working here helped me get my phone swapped over and a new number set up even given all of the inconveniences I unfortunately brought upon them, lovely service lovely soul.

Du
Review №34

Dustin offered my family and I above and beyond customer service▪︎ He even let me borrow his phone to write a review about him:He could work anywhere as his patience and style in working with customers is beyond valuable. Thank you A T and T for having him as an integral part of your team_Darby Fallon

An
Review №35

The assistance provided by Nicholas was excellent. All the staff there were friendly and helpful.

Da
Review №36

Pretty good staff here. Told me what I needed to switch over from Verizon since they dont work out in Kodiak, AK. Didnt take but 15 minutes

To
Review №37

Great service...thats all there is to say.

Re
Review №38

Seriuosly? Had to wait for an almost an hour just to check out an iphone case i want to buy? The lady could just checked out the case for me real quick and get back to his customer. sigh....

Jo
Review №39

It was Great the staff was very professional and kind Thank You so much.

Wi
Review №40

Very helpful people, nice store.

Ni
Review №41

Always the best service from the most pleasant professionals, thank you guys.

W
Review №42

Excellent services.. Thank you

Os
Review №43

Helpful with your phone service.

1
Review №44

Verizon offers great service, nice job!!!!

Pa
Review №45

They refuse to sell phones for retail. The only way youll get a phone here is if you re-up your contract. Do yourself a favor and avoid this place like the plague.

An
Review №46

Not that big of a selection. The customer service is pretty good.

Ch
Review №47

Good customer service

se
Review №48

Friendly and knowledgeable staff

Al
Review №49

Great help

Mi
Review №50

Always the best service .

Ma
Review №51

Great Service

Is
Review №52

Good

ka
Review №53

Awful

Information
16 Photos
53 Comments
4 Rating
  • Address:412 W Marine Way, Kodiak, AK 99615, United States
  • Site:https://att.com/stores/alaska/kodiak/122219
  • Phone:+1 907-481-2981
Categories
  • Cell phone store
  • Electronics store
  • GPS supplier
  • Telephone company
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
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