So it was the 1st day of my scheduled move-in and the Best Buy Delivery & Geek Squad Showed up on time and Installed my 65 TV with Sound Bar as well as hookup the Direct TV Service. Everything was done well, very professional my entertainment cabinet has not arrived yet so everythings temporarily on the floor.All Good, Definitely Recommend.

Easy to buy what youre looking for. Friendly and helpful staff. Not sure about the employee wearing scissors in his hair. ..just odd to see.

Best Buy is well named, it is the beat place to buy electronics. Great selection of brands and features all in one place.. In the case of TV maybe too great as it becomes difficult to choose. Price is typically better than any other brick and morter option.

Employees offered assistance more than once. It seems fairly compact. This is not the cleanest Best Buy. Typically most stores are clean. I used the restroom and it was evident that they do not bother to clean it regularly. The stains and mold in the toilet are easily cleaned with the right bowl cleaner. It doesnt leave you with a good impression of their overall cleanliness.

We are interested in having telephone service and went to Best Buy. Could not determine where to look in the store. Finally located a clerk who explained he would take my name and let me know when a clerk was available.I waited about 30 minutes and the two clerks did not help anyone, so I left.I will call the company and place my order. Not impressed with Best Buy and will probably never return.

Absolutely ridiculous, no communication between any department, would NOT RECOMMEND purchasing anything from here. Theyve had my brand new laptop for months, that stopped working not even a month after we purchased. Weve asked them to send it out 3x but they STILL have not ( well according 1 rep another one says it has been sent out, no one has the same story!) and now i have to go back AGAIN and fill out more paperwork to hope that they fix it but im very doubtful. I had to buy a new lapttop due to their incompetence and they wont let me return the first one because i had it for more than 2 weeks. BUYER BEWARE

Went in looking for a laptop for my kid to use at school. The employee listed and asked questions about what he uses it for. Didnt try pushing any one laptop or something over the top or under rated. Helped us pick out the perfect laptop for school and play for him. Very pleased !!!

Always amazing associates! They always help us with anything we need! Thanks for the help with the freezer?

I enjoy shopping at Best Buy, however, the store in Lady Lake, FL does not have a good system for taking returns. There were six people behind the counter who were all working on customers computers. I waited 30 minutes to return an item. The girl behind the counter apologized and said it happens all the time. This shouldnt happen in an area where there are so many seniors.

Ordered a laptop... Not only did it come a day before it was due... The young lady who brought it out to my car was very kind... I could tell she enjoys working here.

I went to Lady Lake, FL Best Buy where I was helped by Abby at customer service for my Antenna needs. She listened said it wasn’t my TV and referred me to the TV Dept to do a Antenna exchange. I was immediately helped by Gabby who also advised me of what I need for TV reception and Roku. Both of these ladies went above and beyond and helped me tremendously. Thank you both for your time..help and patience. Be well..safe to you all and thank you.

Strange on floor customer service system. Greeter asks for your name and purpose of visit. Then is supposed to summon a sales person to meet you at the area of your interest. Doesnt work. After waiting patiently in the modem/router section, I finally had to snag a passing employee for help.

Weve used Best Buys WEBROOT + Geek Squad package for years (although we need Geek Squad support maybe 3 times a year). Just received email that theyre doubling the price of their Geek Squad annual subscription (from $99 to $199) & stating theyre adding more value. Weve talked to Geek Squad & theres no additional value for us.😣 We wont be renewing.

Very clean store with helpful employees always trying to help you find what you need.Great sales all the time. I really love shopping for my electronics here!

Took me 3 TVs to finally get the one that fit my needs. Bought the first one and it was too big for the area in my big truck so I switched it out for a smaller one but it didnt fit my needs and I got the third one and it fully worked with my needs. Drove the people crazy switching them out but they were more than happy to accommodate my needs and had no problems with the returns. Great staff working there.

I always thought Best Buy was number one in everything! Going to customer service for a returned item, a lady called abby, with glasses on a lab top on the desk for check out ignored me and my wife, after we stood their a certain time holding the distance requirement, then right in front of us someone stepped in and got attended by the same lady (Abby)on a lab top at the desk for customer service, and I told her in a disappointing voice: didn’t you see us waiting? Then after we checked out the returned item-she replied sarcastically: “have a great day “, what a way to be rude to someone - HONESTLY, THIS IS BEST BUY BEST CUSTOMER SERVICE? In the villages??

Nani helped with iPad trade in. Courteous, informative and not bothered by other priorities and customers she assisted all while helping us. Nani should train and facilitate other employees.

Clean store very helpful polite look 🙂 up item did not have told me check next week 🙄 or go on line thanks a lot

Salesman was really attentive. First time i had someone really know their stuff,and to really take care of us

I was greeted and my question was answered. The employee directed me to the person who could help. Good job.

Google service and helpful staff. Installation services where especially good! Josh did a great job installing two TVs in my home. Very professional and efficient.

Very well taken care of by a woman who helped me order my printer for me explain thi gs as well..

Had to wait a while for help. But other then that not to bad. Seemed to know about what he was selling. Very helpful.

Had just what we new needed for our iPad. We like shopping at Best Buy, the staff is helpful.The store is always clean and stocked well with many items from computers, appliances, and much more. The prices are reasonable,My husband and I have shopped Best Buy along time. We appreciate quality merchandise and quality service.

Their add sent me miles out of my way for an extender for Century Link. It said on the website that Best Buy had them. When we got there, the man said that they dont even carry Century Link products. Waste if time

Shondell is the best. 4 visits before buying. Had tons of questions. He was so nice and helpful. Knows the product. Be sure to ask for him. You wont be sorry.

If we didnt have to go to Best Buy for Geek help, we wouldnt step foot in the door. They no longer set up appointments by phone( we tried 2 days in a row). We had to go to the store to set up the appointment and return 24 hours later to keep the appointment. It took the tech 5 minutes to resolve the issue and $40. out of our pocket. This is by far the worst service we have ever encountered. Our next piece of technical equipment will be purchased elsewhere.

This place is so great!!! I just got a Samsung refrigerator from them and love it so far.

Geek Squad very knowledgeable, analyzed our phone problem quickly. Great service

I bought exactly what I was looking for. I had gone to 3 different Walmarts but not one of them had a 24 TV. I walked into Best Buy told the young man what I was looking for. Five minutes later walked out the door with it! Will definitely go to Best Buy again! 😊

Tried to get notifications installed on fitbit had both phone and Fitbit for over 2 hours and still dont have a change on Fitbit.

Employees helped me and took me to the item I needed and explained which one was the best.

Very pleasant personnel. However, went to pick up a couple of games. Website said in stock but in store they didnt have.

I live out in nowhere’sville central Florida and every time i travel to this Best Buy I have the best customer service and experience. Keep it up y’all! just wish the store was open up a bit later for us closers

Great place to get your electronic devices and security camera system.A little hard to get someones attention. Once you do they are very helpful. The managers will price match the bug chain stores as long as they can verify pricing online.All in all I recommend Best BuyFour stars⭐⭐⭐⭐

Larry was my contact. His customer service is outstanding. Helpful, patient and polite and friendlyA huge asset to best buy!

Found stuff I like great people lack of staff

Great educated staff. Explains things in plain english

Excellent customer service. Malcolm was excellent! He helped me with downloading and syncing the FitBit I bought at this Best Buy. Thank you again, Malcolm!

Went in to get a laptop. Salespeople were very knowledgeable.

I was in there looking at car stereos and some dinglefuck employee decided to be funny and turn them all off from somewhere while I was looking at them. Just proves Best Buy is still the Amazon showroom.

Great knowledge and service. Nice to still have a tech brick and mortar store. Love Geek Squad membership.

When entering, I showed my return to the gentleman, he was so kind and friendly.I had a question about my camera and another lens. I found help, Alex and he was good, very nice. I needed help with my lens, he didnt know answers for that, so he found someone who helped me out. I was so so happy leaving there.Thank you Team

Went here to see the new 2021 iPad Pro - but they only had one model, and not the one I wanted. Picking it up to check the weight set off the alarm, which is silly. Staff was apologetic, but I hate being treated like a criminal when Im just shopping.

Im giving 4 stars because the first person that tried to help me was extremely pushy. I felt like I was at car dealership. I had a low budget and wanted a Chromebook for my college atudent and asked him about the open box section. He immediately took me away, told me how junky the Chromebooks were (literally told me they were junk) and brought me to a laptop which was well over budget. No problem he says, finance it! I abruptly thanked him for his time and had to dismiss him so he got the hint. I later had a supervisor help me, told me what I needed to know and actually found a Pixel in the open box section that was half off. Win-Win.

Geek so helpful. Its great 👍

Best Buy has great customer service for any individual. They show you want they recommend to even what computers they have in stock. Everyone their is very friendly and try to help you as much as possible! 5/5 ✨💫

Everytime I go there Im disappointed. The help sucks. Its really a do it yourself place. There was a shipping error. Mgr blamed me!! Gave me a 3- 6hr day fight to get a refund after they told me to purchase another.Then wasnt gonna give refund for 1st. Had to cause seen corporate & threaten newspaper!

Stopped in to purchase a new smart TV. There was a greeter at the front entrance who announced us to a sales rep in the TV section. We walked around a bit just checking out the different TVs on display. The sales man was awesome, very knowledgeable on the different makes and models. We decided on a Toshiba only because it has the Amazon fire built in and we do lots of different apps through Amazon Prime. Overall a very enjoyable buying experience today. Oh and everyone who we interacted with was very nice and super polite.

Tried Best Buys order online, pick up in store. The website said the item would be available in 1 hour. I arrived at the store after 2 hours. The cashier could not find the item. She asked if I received a notice that the item was ready for pick up. I said I didnt one as the website advised the item would be available in 1 hour from completing the order. She said that is not always the case. I got the impression that she was going to leave it at that and that I should wait for the confirmation notice. I asked firmly what do we now? She chased down a floor guy. In about 5 minutes a possible manager appeared and apologized that their inventory was in error and that they did not have the item. He said they would have to order more inventory to fill my order. I said no, just cancel the order which he did. I went home and ordered a similar item on Amazon.

Loved it. They were extremely helpful.

Has most of everything I needed, not everything is applicable to everyone and remember to look for aftermarket compatibility to anything you may wish to upgrade at a future time.I.E: dashcams. Great selection but only a few have any aftermarket hardwire kits applicable for future installation upgrades

Very very very helpful staff. I stopped counting at 10 and I got what I needed! Thank you number six!

Twice in one day I ordered merchandise in their app in order to pick up at the store. Both times it went smoothly. I like this kind of service and it saved me a lot of time.

Had microwave on sale. One we wanted, size we wanted, at great price. In & out Fast! Excellent!

Always So Clean And Friendly Atmosphere...Love The Carts🙄

I had trouble with an online purchase and when I visited the store Jerome stayed with the issue and make sure the issue was resolved.Thanks Jerome

So appreciate the immediate help and even checking out my phone to making sure it would accommodate what I needed ❗

Had what I wanted, at a price that was a bit high, but within our budget. Check out clerk got me a cart to take microwave to car. Thats good service!

Came to pick up something I ordered. The customer service line/ geek squad line seemed to be too confusing for others. I was the 6th person in line and only 2 belonged. Lol

Went to get my Uniden R3 hardwired, they did an amazing job! Was only there for about 15 minutes and the staff is very professional, friendly, and they know their stuff!

Why does Ladylake Best Buy advertise a product they dont have in stock. Switch and bait maybe. My last trip to Best Buy today

U guys need more go pro stuff, we realize Go Pro wants us to buy new an not old

Went in for a tv and found one with the help of a gentlemen that worked there i ask him several times if the tv i found was for sure the sale price that was marked on the shelf and he assured me that it was it was a ruko tv and i was very pleased until i got to the register and it came up a $75 dollars more than he guaranteed me so anyways i informed them what the gentlemen told me but they refused me that price they told me that it was the other Roku tv that was on sale so they went and got me the cheaper one but it wasnt a ruko it did have the some of the same apps so because i was on a budget i went ahead and purchased it but you would think if it is marked on shelf and the worker guarantees you of the price not once but multiple times that the manager would at least try and work with you but no he was just rude and unhelpful

Very helpful and fair pricing

Helpful employees. Purchased a firestick,

Pretty good store. But did not have a good selection of AV receivers. Had to order from store for home delivery.Also they had no small washing machines. We want a small clothes washer for rv. All they have is really big units.

Could use improvement. Waited in line to purchase a game that didnt ring up. Found out it wasnt suppose to be on sales floor until 5 days later. Many copies on the shelf and even had price listed on their digital price tags. Waste of my time due to their negligence.

Walked in. Not crowded. Found the portable battery. Bought it and left. Easy Peasy

Very pushy sales people. Great deals on open box items

Good customer service. If they do not have items in stock then they will accommodate you to get you the product delivered to either the store or your house. 👍

Lots of people working but no one looking to help or answer any questions unless its for a big ticket item.

These Geeks know their business trade.

This best buy is about 1.25 hrs from me went to pick up a open box 65 inch Sony 950G tv I bought online....they said it had minor scratches but looked it over with a fine tooth comb once I got home and it is in perfect condition and has full warranty. got a fantastic price..less than the 800 series 55 inch cost. Easy pickup brought to my car well wrapped in heavy duty bubble wrap...courteous employees

Helpful, knowlegable employees, competitive prices

Ordered online and picked up in under 2 hours at front. This is one type service that Im greatful for from what we l have been thru the past few years. Now if the rest of the country will go back to work . We can carry on this machine called USA!

Had a great modem/router for us, but did not have our TV in stock.

Quickest TV purchase weve ever made! Had already done our homework on exactly which TV we wanted & printed-up Best Buys online page for it. Joe took us right to it, and upon my request opened the box & pulled it out for our inspection, put back in box, carried it to register, rang it up, added the Geek Squad coverage we wanted, processed our credit card, carried it to front of the store, I grabbed our vehicle, and another Best Buy person & I loaded it & we were GONE. No more than 15 minutes start to finish.

Nice place and workers are nice and helpfull

Always a good experience. Helpful staff but not enough staff members. Always has what I need. And always of high quality. Been a Best buy customer since day one.

One of the few places left you can put your hands on Tech

Very helpful and pricey like always. They sure know their stuff

Clean store and the employees were actually nice.

I mean Im a tech guy so this store is like a palace. Also the have a good day when i left felt geniune, made me smile.

Great experience buying appliances. All my questions answered.

Waited for 3 weeks for dryer and still nothing no call no show know one knows what is going on never never again will I go there

I went in to do research on a Microsoft computer. Although I thought I didn’t need a whole lot of input on the decision-making, the salesman was very informative on the competing brands that did help w my ultimate decision . I appreciated his expertise .RA

Great place for electronics and great helpful staff.

Very helpful, attentive staff. Sadly, some of the speaker displays werent functioning correctly. Great selection of mid-audio, but just wanted to hear the speakers I wanted. 😐

John Swift sp? Was very helpful he helped my Mom and I purchase an Alexa.

I love Best Buy! Im no tech geek so I dont go to Best Buy for the normal stuff like computers, cell phones and electronics! (Plus all the newest accessories to go with these items.) Although they have all the top brands at what seems to me very competitive prices. They also carry home appliances big and small.No the reason I go to Best Buy is for DVDs. Yes Im old school! I still buy DVDs... They have in stock every Disney movie released on Blue Ray and 4k. (Im updating my collection). They also carry TV/cable series. I have found COMPLETE sets for as little as $20. You cant download a complete series that cheap! I hope my rambling helps!!

Wonderful experience. I was in and out in 20 minutes with my new tablet. My associate was very helpful and brought it all together quickly.

Good selection of products but employees were a bit snippy the day I went there. Had a bit of trouble getting help for product I wanted. I told them that I wanted a new phone because LG is getting out of phone business. The lady said she knew nothing about that and I explained that it was announced today. She answered that she doubted that was true. Well its true

Great help and scored a sweet deal on headphones

Not very helpful...since t mobil switched it was impossible to switch ...

The best place to buy electronics.

Customer service is extremely poor. Every option on their phone menu results in a hang up. Best buy? NOT/worst service. Not worth the price. They dont deserve even 1 star but you cant post without one.

The staff was helpful and made sure I had everything I needed. Nobody was pushy but made sure I was taken care of. Didnt have to wait to get help with anyone as they always came up to see I needed help with anything.

It sucked. Drove too far to get there. Waited 45 minutes for the phone sales person to tell us they didnt have the phone they said they had. Reluctant 2 stars. 1 is more fair by it dont give 1 star reviews.

In and out. Found what i needed. Did not shop.