They were super attentive and helpful and nice. Truly a very personal and happy experience. The staff are just so kind and so patient and just so efficient. First time that I have truly had an amazing experience at any kind of store. Really excellent people and extremely efficient customer service.

The people were very friendly and helpful. We were waited on as soon as we walked in the door. Highly recommend

The representative worked very hard to make sure that our needs were met!

Was absolutely amazing customer service. Walked in & was helped right away! We were given all the info we needed to change our coverage along with the best plan prices they could offer. I feel like the guys that helped us went above & beyond to make sure we were all set up & understood it all before leaving. They confirmed everything with us several times & prepared us for the things that would come next, as to no surprises! All in all a great experience & I will definitely be back!

I had to go buy a new phone due to mine deciding to take a swim on me. I was helped by Andre Johnson. Well if you want the BEST, ask for Andre. Zero pressure, super knowledgeable. I wouldnt have taken the time to write this if I was 110% satisfied. Thanks again Andre, FIRST CLASS SALESMAN.

Taking my time to write this review as I sit outside of the parking lot of the store. I just walked into the store may be about 6 o’clock and stood in the middle of their sales floor for 10 minutes. No one greeted me or even acknowledged me as a customer. I was finally going to purchase an Apple Watch but after today’s experience I’m not sure how long I want to do business with AT&T.

Good customer service, associates spoke to everyone who walked in in a timely manner. Nice selection of phones on display, some were able to make sample calls.

Amazing customer service! Tae was very patient with my mom and I while setting up our new phones. Setting up new phones can be a stressful process, but Tae made it easy, and we actually enjoyed our time there!

Keenan was great but the computer they use to get service is horrible. If it wasnt for Keenan I would have left

Jonte is a spectacular salesman. Positive attitude, very respectful and Polite. He deserves a bonus 👏

Jonte and Jasmine at the Ambassador store were so amazing to work with! They explained everything that I was questioning clearly and were super patient with me when I couldn’t make a decision. You could tell they were truly care about their customers! They made my experience fun, enjoyable and in the end, got my monthly bill lowered!

Excellent customer care! Keenan was top notch at explaining what I needed. He is a keen asset to sales team!

Great service. Saved me money

Bought a new phone. The Att tech disabled my old phone and sold me a new phone with no sims card in it. Did not help me remove the sims card or replace a new sims. card. Was told I had to do this at home. Get home had to return to ATT because I could not use either phone.

Best service we have ever received! We sat with Anna and she was so helpful and willing to help us to the fullest!

This is the worst customer service experience I have ever seen. After waiting for over 45 minutes for someone to even look in my direction I had the rudest woman try to tell me that I would have to pay to have the defect with my week old iPhone 12 Pro Max fixed myself when it stopped working. Kept getting sent all over town to other places when they had the ability to switch out the phone (for a$55 fee!!!) but she wouldn’t be bothered. Fast forward 5 days, 6 trips to AT&T stores and several hours with customer service (getting hung up on 3 times when we get to the part where they are going to actually do something) and I still do not have a working phone. Dissatisfied is an understatement. They have lost a long time customer. The rudeness I encountered in the AT&T store in the Acadian Mall in Lafayette, LA is mind blowing. I do not see myself continuing to support this company after my contract is up. Sure wish that would be sooner rather than later.

If want buy something is good, if u want some service they will tell u go home and call customer service. Most employees are uneducated, unprofessional. I tried to switch my name to be primary holder. They created a new account with my number. When I called customer service by phone. They added another number into my new account. I had to pay the bill of my old account and pay another bill bc I want to switch, not open the new one. Poor people Poor service. Please hiring some people loving work however they want to be rude.

Nick was very patient with us. He was very knowledgeable. He is a great AT&T employee. I would recommend this store anytime.

Troy was super fast and easy to work with! Came in talked about what I was looking for and got it right away. No hassle at all. Best part i was in and out 🙏🙏🙏

Josh was so helpful to my wife and I. We both got new phones, new watches, and he also checked our service to make sure we had everything correct. Highly recommend Josh for any of your ATT needs!

Cody was helpful & patient when I needed assistance on trade-in & upgrade.Great customer service!

Fast and friendly service! Very nice staff even got complements on my eyebrows :) thanks Cherell for your service ❤️

Went in to upgrade phones but left after 10 minutes of rude, hostile, and unprofessional service. The store representative assisting another couple lack customer service and professionalism. The representative assisting us was not straight foward and gave off a con artist feeling. After the bad experience I call to speak to a manager. The person who picked up the phone went to the back and put me on speaker so the two representatives could hear the complaint against them. I completely floored at the lack of common sense and business skills. I can not take At&t anymore this was the absolute last straw.

I had to get a new device activated which took a lot of time with the transfer of information ie texts, photos, ect. Alonte was very professional, patient, personable and courteous. If I need assistance again O will definitely request him personally. He is a big asset to AT&T T. Customer service par excellence.

Cody was the man at this location! He was very helpful and saved me money on my bill!!! We have about 60 agents in the office! I’m referring all them to Cody!!!!

Cherell she had a great attitude and personality and was so easy to work with!!

Beyond helpful. The store manager especially helped me individually while fielding many requests from others, and did so while making sure I and everyone else in store felt respected and taken care of. On top of that, she helped me to get the best deal possible for my needs. Thank you, Ariana!

Great customer service. Management was present and attentative making sure that all of my needs were met. Karl was the sales expert that assisted with my transaction. Ariana, the store manager came and spoke with my husband and myself during the transaction. Everything was great. Ill be an at&t customer for life!!

Made an appointment online. Was seen promptly at arrival on time for the appointment. Received great help from the store rep, Josh. Got everything done quickly and was able to answer all of my grandfathers questions

Wow, what a great experience. Anna was very helpful with my phone issue I was having. The store manager Ariana was also very sweet and accommodating. They had a cooler of water bottles for customers. Thank you to all the essential workers during COVID 💙

Great interaction with store. Staff was friendly, seemed genuinely concerned with my issue and took care of me in a timely fashion. This location has become my favorite location to come to when I have an issue.

Fast, knowledgeable, friendly,professional service

Went in today to get some things I needed. Female employee greated me and told me someone would be right with me. Awesome! Well then a male employee completely ignored me while the other one saw me but just ignored me as well. 3 other customers came in AFTER me and were helped. I left the store. But funny part is Im an employee myself at a different location great to know that is how this location treats customers. Only good thing was the female who greated me she was amazing. The guys need to learn that if they see a customer to check on them, if they have been helped or not.

Great experience here with Telly the manager and his crew!!! They were excellent and all deserve a raise! With tensions high and the elements outside along with this virus, they are taking care of business and truly taking care of their customers. Before you can even park, they are ready for you amd very professional and make you feel like you matter!!!!

Great service with knowledgeable staff. Highly recommend Troy Daigle Jr with all your AT&T needs!

Great staff an good service

I came into the store wanting to update my device and Lynell was very helpful! She answered all my questions and was very patient with me. Also, the manager Telly was very very helpful and friendly as well! This is gonna be my go to store! Definitely recommend this location! Friendly and knowledgeable staff.

The people here are super nice and super helpful. The manager is the absolute best. No complaints ☺️

Joshua Crooks is the man! Super helpful and thorough with explanations on pricing and service

The agent who helped us was very personable. He was able to help us find the best deal!

Due to Covid19, there is a lot of emotion. The mask gives me a feeling that I can not breath and anxiety to the level of feeling like I will have a heart attack. I tried to explain this to the manager but he would not listen and was completely unsympathetic to my situation. He made us go outside the store in 100• heat to conduct our business. Seems like he could have provided a space in the store that concurred with social distancing regulations that provided for everyone’s medical conditions.

I was waited on righteay

Went in just for a couple of accessories and to pay off phone. Associate was very knowledgeable and helpful. Gave input and helped find products that I needed. Made sure I was satisfied before I left. Definitely a good customer service experience and will return for future transactions.

Troy is perhaps the best At&t I have ever encountered

Josh Israel was extremely helpful and patient!

Best experience ever. !!! Lonell, Michael and Telly were the best. Helped me in every aspect of up grading my phone. No pressure. Very pleasant. Thank you guys so much!

I had an issue with my AT&T prepaid phone. The staff is completely incompetent. I had an issue that required me to go to a store front location and show an associate my ID to verify to corporate support that I am who I say I am in order for them to allow access into my account. This took two visits taking over 3 hours in total with me sitting around. First visit the employees call dropped and told me to come back tomorrow to try again after an hour and a half wait. Second visit the manager assisted me taking just as long. He did fix the problem, and because of the inconvenience offered a compensate my next months bill of $40. I bought the guys that shift lunch to say thank you. Now comes this months bill and I was charged the full amount. Never compensated.

Ms. Timeaka was very helpful. The service was fast. I was able to stay in store to let data transfer from old to new phone in case I experienced any glitches. When I did hit snag, she was able to trouble shoot. Overall great experience.

The staff was awesome. They helped me with an account transfer. Very knowledgeable. All I had to do was state the situation and they took care of the rest.

The crew at this location was very helpful. Lynell and Ariana worked together to help me get what I needed. And I did not take long at all! Will be back if needed!

Kelsey is awesome, helped me connect a tablet from an online order. Very professional and helpful. Highly recommend you ask for her.

Cant tell you over the phone what they have in stock. Want you to be physically present in the store just to find out. What a STUPID, WASTE OF TIME POLICY.

They lie lie to you

Absolutely HORRIBLE customer service!!!With a lobby full of customers, employees dealt with one customer and then hid out in the back area, never to return again. Only 2 females continued the process of helping. One employee didnt even bother to call out the next person on the sign up board and just walked up to help a young woman I guess who caught his attention, so she was helped immediately.INCREDIBLY POOR SIGN-IN PROCESS!You literally have to search out someone who works there, interrupt them with the customer theyre helping with so you can ask to be put on the waiting list which most had a tablet with which to do this. Why wouldnt an employee stand near the front entrance to greet incoming people and ensure customers are added to the already extensive wait list. Some people just walked in, looked around, and walked back out since no one approached them to offer to sign in with no clear cut directions as to what to do. I saw many folks who just walked out after waiting so long with no AT&T employee approaching them at all. So calling out the names of absent folks excited those of us who stayed for an hour and longer.I wouldnt think of ever going back to this store for anything. I wanted a code to be unlocked on a phone that I purchased which is the only reason I was there. I told the employee who I flagged down to put my name on the waiting list the reason for my being there and all she said was ok. After an hour and everyone ahead of me being seen who was there when I first arrived, I looked up at the board and my name wasnt even on the list! I was able to get the attention of the employee who was finishing up with a customer next to me who was right before me and who saw me standing and waiting for over an hour. She promised she would come to me next, and she did, only to tell me that they dont unlock THEIR phones that are purchased secondhand. Why wouldnt the employee who (supposedly) put my name on the list AN HOUR AGO not have told me that in the first place?! Total waste of time with employees who definitely have no idea what customer service is all about and prefer chatting amongst themselves out of sight, never to be seen again... or at least for an hour which is what I witnessed.

After a 20 minute wait we told the young man out problem. He immediately said, “I can’t help you!” No solution, NO help, sort of a tough s—t attitude! We will be dropping AT&T!!!

This is the most disorganized, unhelpful AT&T location Ive ever been in. Walked in, stood by the entrance for a rep to approach me. Nothing. Waited 15 min, then decide that surely someone saw me walk in, so I go sit in the waiting area. Finally about 20 min in, I see a rep walk towards me. Nope. Shes just grabbing the TV remote to turn up the volume on the news. Try to get her attention, but another rep is already talking to some new guy at the door who is now ahead of me in line. Just an amazingly bad customer intake process that wasted 30 min of my life. Wont be back.

Omg! Today was amazing! Anna was amazing! She made me feel right at home, and made me feel like I was the only customer in the room. I will be forever grateful for her service and smiles. Telly was her guiding light. He was amazing too! Glad to share this New First with these 2. #onceyougoiphoneyounevergoback#at&tambassadorcaffery

Staff member assisting me was very unprofessional. Rude and messed up protective screen on my new phone which AT&T requires you to purchase at an outrageous cost. Not pleased with AT&T due to rudeness of telephone and store employees, high rates, overall will start shopping for different carrier

Greeted upon arrival ... Josh was a great help and answered all my questions ... Great all around experience...... They definitely took care of all my needs at the moment ! Manager Telly also came by to make sure everything was good and I was satisfied!!!!! Thanks ATT !!!

Megion was very helpful and pleasant, she knew all the answers to every question I had. The manager Telly was also very nice. Great experience with this location.

Very dissatisfied that healthcare discounts are only given to selected few in healthcare!

Jordan Williams at the AT&T store is the man!!!!He was so helpful with my purchase and explanation of my cellular plan.I greatly appreciate the service and professionalism at this store.

Awesome service in youngsvillereally knew what they were talking about

This is absolutely the worst AT&T store in existence. The people there are not only Lazy, Unhelpful, Incompetent, but also Dishonest and Fraudulent.I only have Cell Phone Service with AT&T, no TV or Internet, but when I went in to purchase my wife a new cell phone, the sales girl was only interested in signing me up for their TV and Internet services.She just handed the new phone to my wife, and while my wife was trying to update, and setup the new phone, by herself, with no help from anyone, the sales girl, was trying to sign me up for TV and Internet services, which I told her several times that I did not want.She continued to ask questions, which at first, I thought were about the new phone purchase, but when she asked what would be a good install date, I realized she was still trying to sign me up for TV and Internet services, and again I told her that I do not want TV and Internet services.Meanwhile, my wife was still trying to update, and setup the new phone, by herself, with no help from anyone.Then, incredibly, she asked for my full social security number, which if they needed for cell phone service, they would already have. At this point, we just left with the new phone, and finished setting up at home.A few days later, I started receiving emails and texts, confirming the install date, and welcoming me to our new TV and Internet services.We went back to the AT&T store to put a stop to the fraudulently requested service. The sales girl’s supervisor informed me that the girl was only acting as trained, and that’s AT&T’s corporate policy to sign people up for TV and Internet service, even after being informed that it’s not wanted.I find this interpretation of the AT&T policy hard to believe, and I’m pretty sure that trying to fraudulently obtain someone’s social security number breaks several laws.

Went in to get a new sim card. They fixed it right away.

Alonte was fantastic. Friendly. Friendly. Friendly. Definitely recommend him to help you out for a new phone!

Fixed my new phone

Anna was amazing & ended up saving us $80 on our internet when we only came in to add a line! Definitely starting with AT&T!

Excellent service here Anna did an great job and went beyond expectations to help I will definitely recommend to all family and friends

AT&T stores are all money robbers. My 3 lines with T-Mobile works fine but due to relocation and coverage I had to switch to AT&T. After an extremely long wait, they told me my international phone (works for T-Mobile) doesn’t work for AT&T and persuaded me to buy a $1200 iPhone.The worst part is after I activated my SIM card and completed my transfer, they forgot to notify T-Mobile to cancel my plan. And I just found out by myself that T-Mobile has charged me $360 just because of that. I already filed a complaint two weeks ago and received no feedback at all.Just keep away from this store and keep away from AT&T!!!!

Very professional and great costumer service had me in and out very fast

I like they enforce mask wear and they are nice

This is the WORST store! Call customer service and get your phone shipped!! The wait time is ridiculous, the girl who greeted me did not tell me the wait was an hour and a half and when asked why I was there, she was not educated enough on the process of her store policies to tell me I could not make a return without the box instead I waited for an hour and a half for the sales person to walk right up to me and tell me that. Customer service is a joke, this store is not going to help you after you make a purchase and will send you straight to apple care. Do yourself a favor and either go through customer service from the start and wait for shipping or go to SPRINT for better deals, coverage and SERVICE!!

Customer Service is wackWait time is very long

45 minute wait, once waited on great service just wait time doesnt make sense arrived @ 1205

Great customer service. Satisfied with the new phone. LG Stylo 4+ but it came without a manual

We went in on a Saturday afternoon for a problem with my wifes phone. There were only two reps on the floor, with wait times averaging 1.5 hours. No apologies were made for the inconvenience; in fact, we were informed that this was because of shift change and lunch, and lectured on how difficult it was to keep reps on the floor.Upon finally getting to meet with an associate, he was so rude that I had to leave the table for the betterment of the conversation, and while I was away, he tried to sell my wife things twice, and then called her rude when she said that she wasnt interested.When I insisted, admittedly very angrily, that the manager apologize for the inordinate wait and the rudeness of her subordinate, she didnt simply refuse. She STOOD there unspeaking as I insisted three times that she apologize, looking at me as if I were a consummate idiot. The rep had to come across the store himself, at which point he insisted that he had already apologized at the table, but would apologize in front of me. Then we left.Bear in mind that throughout all of this, we got nothing done, not even a battery diagnostic because their machinery was broken. There was no professionalism, no courtesy, no knowledgeability, but an awful lot of apathy.Having had such an unpleasant interaction with AT&T Ambassador Caffery, we expected more of the same from the West Congress. Instead, West Congress was everything that Ambassador was not. With the same amount of reps and no obvious manager, the response was immediate and quite good. Roderick was extremely capable, very pleasant and courteous, very professional and knowledgeable, and got us in and out of there, despite several questions, in 10 minutes; all without trying to sell us anything that we didnt need.THAT is what service is supposed to be about there, AT&T! You folks need to send whoever is training West Congress over to your Ambassador location. We are going to Roderick for all of our needs from now on, no matter that the Ambassador store is six blocks away, and the West Congress store is 3 miles!

They had good salesman that worked there .. just make sure you sign in when you came otherwise they wont call you

Guy went look for phone in back for about 10 minutes just after some food was delivered when he gets back to table he belches says excuse me then says I looked all over we have no phones sorry .so he used me to go eat lunchHow can you make it right now ?

I had been without LTE on my Pixel for a couple years now despite other AT&T store visits and calls to customer service. I visited this store yesterday and Allex helped me out. He was the first person that seemed interested in fixing the problem and eventually got everything working correctly. He knows his stuff. Thanks again bro!

Giving this location a 1 Star since it is the lowest rating I can give it even though a 1 Star rating is being way too generous. My husband and I received the most disgusting and disgraceful “customer service” experience we have ever had. The employees including the so-say “manager” Kendrell were very incompetent, rude and lazy. We were lied to about what the IPhone 8 offered and every time we had a question about their products and services were told to read about it online. What is the point of having a storefront with sales people who know nothing about what their selling? We were better off purchasing a product online. My husband and I are both business people and have clients that we will be referring elsewhere. This location will be losing lots of business and should be shut down. An absolutely DISGUSTING joke of customer service! It’s no wonder why people prefer shopping online now-a-days when you have to deal with incompetent, rude and lazy people. The “manager” Kendrell is an absolute joke- he sat on his entitled butt the entire time, cutting up with his employees instead of taking care of business. DISGUSTING!

Best experience Ive ever had at AT&t with jay highly recommend going to him for anything you need.

Anna was a great help and so knowledgeable! Thank you!

There are enough employees to help you about but there arent enough devices...the store looked as if it had been ransacked. And they didnt have more in the back.

Highly recommend the representative meon, she helped us through out the whole process of getting a new phone. She’s awesome.

Worst customer service ever. Treated like we were not customers. Jordan was very condescending to me. There was a possible misunderstanding on our part, but there was no, Im sorry if you were misinformed. We were told this instead: Why would we give you a 900 phone for .99? And, I dont believe the saleslady (Bethany) told you that. So basically, I was accused of lying. The manager, Ketrell, wouldnt even call the salesperson to ask if thats what she had said. He said-I am not calling her bc we dont offer that. He was more interested in making sure my husband didnt yell, saying twice-I will not talk to him if he yells. My husband was not yelling. Unbelievable. Never going in there again.

Horrible customer service walked with purchasing anything

We had an awesome salesman. Great products. Great customer service.

If you want a phone. Good place. If you need other services . Very bad place. They just want your money at this store.

Went to the store to sign up for AT&T fiber internet service that was just installed in my neighborhood. Jacob was waiting for me when I arrived and everything went off without a hitch. He was able to get me an installation appointment in 5 days and they waived the installation fee, so I ended up walking out without paying a dime at the time I signed up. In addition, their internet service is far cheaper than Cox with much better speeds. It was a no brainer.

I have to say this was a very pleasant visit compared to some of the others..If you have to go The young man that helped us was Cullen Crochet and he was so informative and wasnt pushy..

Extremely rude staff. They will lie to your face when you explain that they are not following the procedures written by ATT. Even if you show them on these on their website they will try to make it seem as though you can not understand simple legal terms. I will never visit a store where an employee literally laughs in my face.

Very helpful and pleasant!!

I will never ever go back into the at&t store n ambassador in Lafayette again. Rude people that work there.I recommend the youngsville at&t store

If I could write the store with 10 Stars I would they have been nothing but helpful and friendly and courteous got what I need to taking care of taking care of

So helpful.The guy knew his stuff.PURE SUCCESS.

Such a wonderful staff!!!Takes care of you!!!Thank you!!!!!!!!

Sales associate was not thorough with explaining our chosen mobile plan. First months bill was double than what was quoted. Tried financing accessories but later realized that we paid for upfront, associate never mentioned that they werent available for financing because they were on sale, would not issue a refund because we opened them. (Acutally she did to put them on the phones before we left the store)

Waited forever and no one cares. They just woke up with the dont wants. My little brother would have been more help and hes 10. Its a terrible world we coming too. We should all boycott this store and att as a company. So terrible of a company.

The guy ( tiffany) is so rude and dishonest. I swear to god if I ever go back to this place I would use a mini camera to record everything.