Kyle at Public Storage (22992 El Pacifico Drive, Laguna Hills, CA) has gone above and beyond. He has completely exceeded my expectations. From the moment he outfitted me with a unit that would work (I tried four other units at another site) to the ongoing maintenance/needs I had. I moved out of state and he stayed outside of his shift to offer a key for two moving companies. He is so kind hearted, trustworthy and accommodating. I cant tell you how much I appreciate him and his willingness to go the extra mile for me. He cares about his customers and it shows. Thank you Kyle for the great service. I totally appreciate you! Jennifer

Kyle was very helpful! He is always there for whatever needs you have and truly makes renting a storage unit here easy and not to mention it’s very clean and well kept! Would definitely recommend storing your things here and would definitely rent a storage unit here again! Thank you Kyle for the great customer service

Wonderful facility, units are clean and Kyle is always friendly and very attentive! Highlight recommend this location for your storage needs

Kyle was very helpful and got my wife and I all set up and ready to move our stuff in. We appreciate his service and professionalism.Update… Just moved out today. Again Kyle was exceptional! He was extremely helpful, and made the move out quick and easy. The property was extremely clean, and the service was a 10! Kyle is a rock star! I will definitely chose Public Storage again for my storage needs. Thank again Kyle

This is a one level storage facility, very easy to access your unit. The manager here is friendly and courteous. Would definitely rent here again!

Staff was helpful and accommodating making the rental process easy. Kyle was friendly and quick to help us.

What a great location and Excellent Customer Service given to is by AI aka AL! From start to finish, we was super personable and helpful. He was able to help us find a storage unit that would suit our needs and made suggestions for making our storage experience a success. Thanks AL!!

Kyle is the best! Made whole process super easy and quick. He’s very helpful and had an answer for all my questions. I highly recommend this location!

Kyle is great. Customer service is at a 10.very well kept and the prices are best in town. I would highly recommend to friends and family.

Lyle was excellent answering my questions and extremely friendly.

Kyle is the best! He helped me out alot when I needed it and Im glad he was there

Kyle the manager was very courteous and politeWhen I checked on availability and price. The unit I was looking for was available and its a pleasure to come get tools and stuff when I need them, with out any hassles.kyle keeps the place clean and safe thank you public storage

Kyle was extremely friendly and helpful. He answered all of our questions and made the whole experience quick and easy. We looked at other storage facilities but none compared to the great service we received.

Nice space, close to main roads and I-5, and my house. THANKS!!!!

Great facility! On top of the ground’s cleanliness and security, Kyle, the manager, is an absolute angel! He is always available to help and answer any tough questions I have. He is a problem solver and truly cares. Thanks for always greeting us with kindness and a smile! He deserves a raise and a half. Thanks Kyle!

Kyle delivered great customer services.

Over priced for the area and cant even change the light bulb in my friends unit no matter how many times weve asked. US storage down the street is way more cost friendly and the staff actually cares.

Great friendly service over at the Public Storage in Laguna Hills. Kyle took the time to understand and provide what we needed, and really made the process of finding a storage container THAT much easier. Thanks Kyle!

Kyle was super helpful and made renting a storage unit here for a few years very easy! The move out experience was top notch!

It’s rare you come across an employee who exemplifies “Good Customer Experience”. But I did today, and at a self storage facility.Kyle helped when my nerves were almost shot. I forgot my reservation information, and actually ended up in the wrong place. “No problem” said Kyle. He then let me know what he could offer to fit my requirements (Ground Floor, Drive Up storage).I think I may have paid more than the reservation elsewhere, but I don’t care. The facilities are clean, he was more than helpful and the most polite person I’ve met in months. He also practiced appropriate social distancing.Would I rent from him again? You bet!

Been storing here for a while, Kyle the property manager is top notch. He keeps the place clean and well secure. Would recommend this place for storage.

We just rented a unit with Cindy. She was very helpful and informative. I chose this place right away because of her great attitude. Will definitely be here for the long run.

Little did I know, I was storing $500 worth of STUFF for well over 10 months due to covid and relocating etcKyle went above and beyond to assist with my move-out along side of comping a few months of fees due to my situation while every other corporate company out there seems to be doing the exact opposite.

Kyle is the BEST. Very helpful and friendly. We are very happy with service and our storage.

This storage has a rude owner named Kyle. Use this place at your own risk. They have Rats and Bugs. The mandatory insurance excluded rodents and is only policy there has certain conditions listed on the policy. The site will absolutely do nothing for you if your property is destroyed due to their infestations

When I came in to rent A storage unit Kyle went way above and beyond to make sure I got what I needed great customer skills and very respectful. This company is very lucky to have someone like him. If any one ever ask me about A storage facility I will recommend the one Kyle works at for storage.Update: Still storing here and Kyle is always there to help with any issues that come up. Thanks again dude fidKyle helped me set up the gate app he took his time explaining what he did and showed me how it worked to me that is great customer service.

Thank you so much public storage and specifically this location! First experience with a storage facility and a great one. Thank you Kyle the manager for answering all our questions and always being available. We will definitely use this facility again and again.

Kyle was so nice and helpful! They have everything you could need for moving. Thank you for making it so easy to rent storage!!! It’s also nice that he lives on site so that there is always someone around, that makes it a lot more comfortable to leave your stuff there!! Thanks Kyle! 🙏🏼

They really keep the place clean and safe. The gate app is cool too

This storage place is great. Relocated from the east coast and they helped us find a storage unit big enough to fit our house while we relocated to Southern California. Highly recommend using this facility. Clean, well protected & in a convenient area. The manager even checked on us to make sure we were ok and to made she had an appropriate lock.

Cindy was really a great help. She made the process of getting everything set up so fast. She has an amazing attitude and great customer service. Thank you Cindy!!!!

Kyle was so helpful! Definitely 5 star service

This is by far the most wonderful public storage I have ever been too/used. The staff is of a higher echelon than many others that I’ve been too. They are absolutely some of the kindest people I have ever met. They really truly care about the customer and the customer needs and wants here. The cleanliness is top tier and you can clearly see the time and effort that the staff puts into making the place shine and spotless. The safety aspect of this is out of this world, I have never felt more comfortable with leaving my belongings somewhere. If I could rate this public storage a 10 out of 5 I would. Hands down the best public storage.

If Public Storage could clone an employee, it would be Kyle. Customer service is an individual decision to do the right thing, not for the companys sake but just as a human being. And being in the corporate arena that hes in, makes him the king of kings. This location is easy drive up access for all units and Kyle just makes the easy, easier. The Easiest decision for anyone to store here, REALLY. A 20/20 no brainer!!!!

Great prices and great customer service. The manager Kyle is polite, friendly and always very helpful.

Good storage facility and Kyle is always very helpful, great guy! By the way I like the new app, I can now access the facility without stepping out of my car!

I use this place for my business and kyle is very helpful.

Kyle is the Man! Kyle made it very easy to move in. Kyle searched for the best space for our needs. Kyle is down to earth and tells you what you need to know about the lease. Kyle got the gate too. A+

Kyle is legitimately a breath of fresh air in todays world. So happy to have this man here to help, have worked with him for 2 years and loved every minute of it. He goes above and beyond, has even stayed late for me, I couldnt be happier. PROMOTE THIS MAN!!

Been renting here for over a few years now .. the service is always great never had a problem at this facility, I know my belongings are save and secure.Kyle and Margret are both great service managers .. Margret made my second reservation easy and very quick. Thank you Margret for you great service and great personality. Definitely recommend this storage to anyone.

Kyle provided excellent service. Highly recommend!

Space is pretty good. Staff is very helpful. Kyle helped me out all the time. Great guy!👍

Kat the manager at the Laguna Hills Public Storage on El Pacifico made my storage nightmare into a dream come true! Her fast and friendly attitude, along with some great suggestions on how to manage my storage made the chore of getting a storage unit easy. She helped me pick out the right size unit for my needs and explained how to size up if I needed to and how to save money doing it!Kat gave me a great deal with my first month for only $1! I was signed up got my key, my code, a lock, and I was outta there! Id recommend this location to anyone needing storage. It has easy freeway and surface street access in a safe area. Budget rental is right there,theyve got boxes, packing supplies, and the bathroom is clean and easily accessible.This facility is tidy and well kept. Being partially disabled myself I like the fact that this location, as far as I could tell, is all one story... no stairs or elevators. I thought storing my extra office stuff was going to be too expensive but thanks to Kat and public Storage Ill actually save money by having my supplies readily available and can buy my supplies in bulk. Thank You Kat! Great Job!

This storage is clean and convenient Kyle at the front desk is firs class seemed like a buddy from the neighborhood

Great customer service, great monthly rates and knowledgeable staff. I personally want to thank Kyle for all his help. From opening gates for us, to helping us back in our giant moving truck, Kyle made sure we were taken care of. Thank you Kyle!

Great experience at this Public Storage. Came in with a reservation for a unit and was welcomed by Kyle right as the office opened. The unit that we received had been vacant for a few days, and we got a great deal, saving us hundreds of dollars. Kyle showed us the unit and made sure any and all questions were answered. I really appreciate all the help and definitely would recommend this facility to anyone who needs a storage unit!

Ive been renting here for years. Absolutely the best storage unit Ive ever rented. Customer service is excellent thank you so much

The complex is very clean and organized. (I have been looking for a facility where the establishment is run smoothly and efficiently.) Kat the manager is fantastic to work with. She made the whole process pleasurable. Her attention to detail and knowledge made signing up a breeze.If you are looking for a storage facility, I recommend this facility highly.Cheers,

Had a great experience at this storage facility. Kyle was friendly, professional, and very helpful. It’s always nice to see people who go above and beyond. He made the whole experience easy which was so nice because moving is such a stressful event. Thanks Kyle!

Great place to store! Very friendly & helpful employees. Would definitely recommend to anyone looking for somewhere to store things

I have NO idea how this place has such good reviews. All I can think of is that they are fake reviews written by the employees themselves! This place is dirtyand leaves were always in my unit. Employees are lazy and the upsell attempt is ridiculous. Beware of these fake good reviews! Corporate should really monitor this Fraud.

Kyle is the man. Very professional and helpful. Hes definitely on top of his game and takes pride in his work and his facility. The entire complex is clean, secure and best pricing in town.

A great, clean facility that was perfect for us to store our wedding decorations!

Kyle is super friendly and has helped me on a number of occasions. I highly recommend this storage facility!

Kyle was very helpful and knowledgeable in the facility maintenance looks amazing and he was a true professional greatly appreciate his help.

I found Public Storage on Google and saw they offered a $1 first month promo if I inquired online, so I set up my account on their website and shortly after I received a call from Kyle, the manager. He was super friendly, and made my space rental very easy and quick. Great service, clean facility, good prices, month to month contract, leaves me feeling happy :) Definitely recommend.

These ratings are true ! I can honestly say I have been renting storages for over 10 years and what makes this place different are the employees!! kyle is amazing they are so nice and care about the customer. the guys who work her are amazing always cleaning the property and checking on things . i have rented alot of storages this is the best so far

Kyle helped me with my companies Storage needs. He got us the perfect size unit for a great price. He was very friendly, informative and helpful. We love the public storage.

Kyle is an awesome employee. Was super helpful and professional. Great guy overall and really appreciate the experience.

Ive rented a storage unit from this location twice now. Kyle whos helped me numerous times has been an absolute delight to work with. Always follows up with me and assists me when corporate unfortunately wouldnt. Still having trouble being able to make my payment online. Corporate has NOT been helpful at all! I had to pay over the phone twice, which they charge for because their site would not work on multiple computers I tried logging onto (not operator error). Kyle stepped up after he let me vent to him and got corporate to reimburse me the fee I paid over the phone. Kyle is the BEST. As for corporate Regional Manager has yet to even email or call me back and its almost time for rent again. The team at the location is more than helpful. I would recommend them any day. Special Thank you to Kyle.

Kyle was excellent very attentive and professional 👍

Miguel was very helpful thanks told me about boxes and other moving items.

Very helpful and friendly customer service. Margaret helped us find the right storage unit we were looking for.

Kyle is a very nice guy and super helpful. He goes above and beyond and provides great customer service. Everything was done and handled in a very professional manner.

Had a great experience at this storage facility. The staff are friendly and knowledgeable. Would recommend to a friend.

This is an amazing place! Affordable and the staff is great. I just rented from them and I will definitely go back !

Storing has been a part of my life for the past 10 years. After leaving my old place because of bad customer service, I found this location. Kyle was super helpful in getting me into a space that fit all my goods, and showed me how to store my goods properly. He has a respectful, professional, and kind attitude. I wasnt expecting such great staff, but this is like night and day compared to other storage facilities. Couldnt be happier to with public storage.

The best costumer services...always on time ...very clean facility..amazing services

Beware of bait and switch tactics. In May 2020, I reserved a 10x12 unit one month in advance for $212, first month $1. They called me several times to ensure I would be there on my appointment date (June 13). When I showed up, there were no such units available - a reservation means nothing. I could rent a smaller unit for the same price or a much larger unit for $400+

I had to rent a storage for my employer and after exploring all the options in the area decided to go with Public Storage at El Pacifico in Laguna Hills. Kyle was the person who handled the whole process and I can’t be happier with his exceptional service. Besides the additional extra tasks flying at him while he was helping me, he didn’t cut back on any details or the attention I needed. He went way above and beyond and offered more options than we needed while remaining helpful and courteous until we were all set and in position of our storage unit.Would have given him more than 5 stars if there was an option. Absolutely recommend this location! Excellent service!

Didnt know where to store my goods, came to this facility. Was greeted with a smile by Kyle, all my questions were answered. I wasnt sure what to use for my packing supplies and how to get my stuff there. Kyle was very knowledgable and made me feel comfortable with the unit I chose and the length of time I needed it. I would definitely recommend this facility to my family and friends.

Had a fantastic experience at this storage facility! Staff were super friendly, knowledgeable, and helpful. 10/10 would store again.

Great customer service. Kat, couldnt have been more helpful in completing the rental process. facility is clean and prices beat the competition.April 9, 2021After 15 months things have changed! The facility is good and the employees great. Corporate policy is bad. Rented the unit Jan 2020 @ $60/mo. Rate increased Aug. 2020 to $67/mo or 11% increase. Rate increases to $88/mo May 2021 or 46% in 15 months. To do this says a lot about the company even in normal times. During the current health crisis, economic downturn, loss of jobs, etc. it makes Public Storage look like Scrooge on steroids.Take your business and your money elsewhere.

Just finished renting a 5x10 space and it was a great experience. Office staff is very nice and professional. Facilities are clean and felt like my stuff was safe. Would return if I needed stuff stored again at a fair price.

Great facility and top notch service from Margaret. Thank you!

Wonderful storage experience! The manager Kyle was outgoing and professional and helped us move our treasures into the unit.

Kyle has been awesome! Always has a great attitude and provides excellent customer service. I would recommend this storage facility to anyone in need.

Kyle the manager bent over backwards to help me I can’t thank him enoughI recommend this facility and I recommend himKim friedman

This place is great the best costumer survice the guy kyle real help me fine the storege place that best suits my needs

Always great customer service. Everyone is willing to go above and beyond to help customers with their specific needs. Would recommend then to anyone.Just wanted to take a moment to acknowledge Kat and the willingness to help not only myself but, anyone else always with the same courtesy, kindness, and professional manner. I wont be disappointed with them. I wouldnt go anywhere else. Thank you Kat.

Kat was friendly and informative and helped me when I really needed it. The storage unit I rented was clean, well lit and very well taken care of. I’ll recommend this Public Storage to all of my friends.

My experience with the Laguna woods location was both professional and pleasant. Kyle the manager really helpful and went out of his way make these stressful times bearable. He is a credit to your organization...thanks, Ray Horten

Always efficient customer service! Friendly and helpful staff. Clean well kept facility. Kyle is energetic and eager to help in any way he can. Tenants are respectful to one another, all together creating a safe and welcoming atmosphere where u feel comfortable storing your personal belongings.

Jazz was a gem today and made my experience so enjoyable. I have had a few units with Public Storage in the past always taking advantage of the rates, but today was the fastest I’ve been in and out ever! I felt like all of my needs were met and I would recommend this storage to anyone looking. Thank you Jazz!

My husband and I both handled signing up for a 10x10 at the El Pacifico Dr., Laguna Hills location. From some of the reviews we were a little concerned dealing with Miguel, but we found him straightforward, business like, and helpful. I went in to finish the contract and buy the locks. He had already shown my husband the unit but was helpful in showing it to me also. Miguel was thorough and explained everything I was signing and answered any questions I had. We will be moving our stuff shortly and I assume we will not have any trouble. The facility is older but is clean and a good price.

Due to Covid-19 it had let me to move out of my apartment until I get back on my feet. I was called by Kyle after I had made Reservations for Monday at Noon. He answered my questions and concerns with comfort. Jonathan is the representative that had walked me through the facility and my unit during my reservation check-in. He knew his Product knowledge of boxes for my belongings so I could make my big move on the following Saturday go according to plan. This is probably the only good experience so far in my Covid-19 setback. The fact Johnathan & Kyle made sure something went well in this pandemic. Thanks you guys!

Great service, Kyle is always helpful with everything to do about my Storage unit.

Kyle was so nice and helpful,Thanks Kyle! 🙏🏼

It was a very pleasant experience dealing with Miguel when I went with other family members to rent a storage unit. He was friendly, knowledgeable, and extremely helpful in finding us just the right unit for our needs. We want to thank him for his assistance. Our experience at the site has been great so far and we have found the unit to meet our needs at a reasonable cost. Thank you.

Great location with good hours. Staff was helpful and knowledgeable. They had all the packing supplies I needed. One stop shop!

Miguel was very helpful thanks.

Update - service is still great! Cat really does a great customer serviceGreat customer service, perfect unit, good price, and great boxes! Miguel was so great to talk to and had good suggestions

Kat in the front office is wonderful! She is so friendly, professional and helpful- she helped make an otherwise stressful moving situation a breeze. Thank you Kat! Very for your grateful for your kindness and because of your help, I highly recommend this location.

Kat helped us get our storage unit last minute and was just super helpful and a delight to work with! Would definitely recommend this location just because of the customer service!

Kat was great! Beautiful facility and just what I needed at the time I needed it. Everything worked out perfectly. Thanks.

The property is well maintained and the staff is very helpful.

Move-in and Move-in were very easy and straight forward using their online system. Their online payment system is also easy. The area is safe and there is a decent amount of space for trucks (but not a huge amount of space). The walls and doors of the storage units are not completely sealed between units and to parts of the outside so be aware that bugs can get in so dont have anything that might attract them.

We just moved out of our 5x10 unit that we rented since December and Kyle was SO helpful as it was just my daughter and I moving everything out ourselves, and having rented a 16 foot Penske truck, which I have never driven one before, I was a bit nervous and worried that we would have a difficult time. Kyle let us borrow a hand truck to move our boxes and when we got stuck maneuvering the couch through the doorway, he assisted us with that. He also directed me as I was trying to maneuver the Penske truck around the corner to exit. It really made our day! Thank you Kyle for the great customer service! You are a true asset to the company!!!

Clean facility and excellent customer service. A great facility for all your storage needs. Thank you Public Storage

Units and property are clean and tidy. We were helped by Miguel. He was very friendly,knowledgeable, and gave good tips. Definitely recommend Public Storage.