Was having problems with my S8+ charging. Aubrey discussed my options that I had. Decided to get a new phone.

Very polite staff. Had an interesting idea for dealing with a phone dead to water damage, but it was obvious that they were trying to get us out of the store to close after having us wait 30 min.

Chase was excellent at helping me decide which phone is right for me.

Very nice store. Great customer service.

Good customer service. Switching phone companies was not hard but dont have a new phone it is on back order. Update when I get my phone.

Have been a customer for years with them always friendly staff great section of phones they do require mask for the store also does curbside

Thank You Zoe!!!!!!! Amazing customer service in dealing with multiple work phones and our home office is in South Dakota. She hung on the HOURS it took to figure it out! She had a couple other people try to help, go to lunch and come back and she was still there!! In all honesty everyone who helped was great and were all trying to get it situated

Monday started with contacting Verizon to make an appointment to buy new phones. Derrick was great. Got appointment that day.Got to Verizon (Lake Jackson). Felicia was wonderful. She was professional and very helpful. She never tried to over sell us & we both appreciate that very much. There was also another young man that helped with accessories. I wish I could remember his name🙄He deserves credit.Went back today for cases. Edward was incredible! What a great guy! We loved his personality, friendliness & he was also super helpful.For the record, I HATE BUYING NEW PHONES. I told my husband when we got home that, that was THE BEST EXPERIENCE I HAVE EVER HAD when buying a new phone. Thank you Lake Jackson Verizon store. Yall have a great team!💯

Worst service EVER. I will be switching carriers as soon as possible.

Jerry F., the GM at the LJ store, is terrific! He was really helpful as well as very kind and patient when I went in to the store for assistance with a personal emergency.

They fixed my problem very quickly.

They are very helpful, but a small waiting line to get in. My wallet hates me shopping their. Lol

First rep never set up an sims card sent me to have my phone repaired. Nothing was wrong with phone he simply didnt set sims card up ..which caused me to be with out service for three days. My son tested positive for cronavirus so I was stressed cause I couldnt make contact with him.😣

Did not let me in the store.. wanted me to do everything from my car. I wanted a new phone. They told me to stay in the car and theyll bring it to me. Poor attitude ☹️😢😢😢

Im not a fan of verizon

Fixed my phone right away. Friendly and convenient.

Real bad customer service

These people do not know what no means.

Jerry is the bomb. Best Verizon Ive been to.

It was easy very help full

I have always hated going into Verizon BUT this place was great. Edward was our rep and he was a cool guy from start to finish. Dealt with my BS the entire time. Started up a new business plan and had some links in the beginning but the overall visit was nice. Not to long but a lot better then my previous visits to any cell phone store.

Very great service and best Verizon store I ever did saw. Needs to be more open to the lowerclass citizens like myself and many other. Verizon is only cell carrier that I fully trust and have been with them since I was roughly 15 years old or so. Highly recommend as well as interested in more Verizon profits, supplies and service. Need raiser ways to make one paid payments for those who sent as fortunate as others, especially those who work during yalls store hours and have no vehicle to make it out there. Please and thank you.

Our clerk was the most amazing guy ever we spent about 2hours in there getting new phones and a whole new plan. Had a few minor complications but it was one of the best experiences Ive ever had with a sales person. I dont remember his name but him and my boyfriend really hit it off and chatted the whole time. His beard was also amazing haha😂

Had to wait a little bit but every one was working and not standing around. Our clerk was helpful and worked quickly to get us on our way.

Ive always had good experiences at this location. The employees are very helpful, and Edward is amazing!!

Great customer service by far! Edward, I want to say is the manager gave the best customer service on helping me set up my mothers phone. As well as staying an hour after the store was already closed.Thank you very much.

In and out in 10 minutes. Even changed the watch band for me. Excellent service here

Ive littlerly called the store 5 time and no one answers and then I go to the store and they deny me service saying I need a appointment Ive been try to set one up but no one answers so I tried setting one online and keep getting booted out and I was wearing a mask when I went to the store

I thought my visit to Verizon was great..They helped me quickly and politely... I do not know much about my phone?...but they didnt make feel stupid. They just fixed it and gave me a few ideas to help.

I went in today because I’m going on Vacation I needed either an adapter for headphones or Headphones that’s itI understand that they were busy however I was not acknowledged nor was there an apology for the wait a few people looked at me did not give any type of acknowledgmentthey’re very uncourteous and unkind todayYeah I definitely understand that they were understaffed but still you need to give good customer service and today they were very unpleasant

Friendly and helpful

The guy that helped me was super friendly, he was able to find a way to let me pay less so I am now able to pay $25 less on monthly payments.

Not much to say nightmare not so much the store but Verizon in general and making an appointment at the store that never works when you finally get someone to help you after being ingnored and letting others cut in front oh yea thats my buddy not right at all I happen to catch one just getting to work great service and fixed the problem after waiting in that store for 2 hours what a joke

The people who have helped me on the couple of occasions Ive gone in have been very kind and helpful. I truly appreciate the good customer service!

Very great store. I had a very good experience here. The staff is very knowledgeable about the devices they have for sale. Thanks again guys .

Great service from Bodi. Always pleasant and helpful

Service was good...have been having minor difficulty with equipment, possibly my lack of knowledge. This is a corporate store and I get much better service here than at franchise stores in our area.

My wife and I decided to upgrade our old Samsung Galaxy S3 phones at this store. She got the new Galaxy S7 and I got a Google Pixel. The salespeople were very helpful and made the whole process (including transferring apps and data from our old phones) very easy for us.

They fixed my phones screen saver. Awesome people there.

Waited more than 2 hours and left since no one helped me. I was just put on the waiting list and saw many employees free to help but didnt. All i needed was to change from my current provider to them but got no help

The associate (and manager on duty) were uneducated on the services they provide. I called ahead of time to ask about a pre paid data only plan, and was told that an extra gigabyte of data would be added for auto pay. Come to find out I had to waste my lunch break and head in store, only for them to tell me the extra gigabyte was for phone plans only.

Great customer service, always enjoy the conversation and the knowledge that they have.

Always nice staff and very helpful.

Quick fast, fair priced products

Always super helpful and friendly.

This store is pretty clean and organized, the staff is really helpfull considering the amount of people entering. They have a great variety of accesories & phones, cant say to much about Verizons service but my friend change to Metro, and also cause it was to expensive for only 1 line.

I tried returning the phones that were purchased yesterday brand new unopened and was told by a sales representative (Edward) we had to pay a $50.00 each I understand is the policy, but he was extremely rude as he was explaining the policy and said he could not help me.

Helpful employees, this store didnt have a waiting period to be helped. Employees knew what I needed, but didnt carry the one I wanted

That was my usual Tech Danny and he helped me immensely 5 stars

Nice service. Workers know their Tech.

Great place, got me a phone from there too, its great

Excellent customer service

If you want a very good experience ask for Aubrey.

Best cell carrier if you dont have it sucks for you

I had a great time at Verizon Wireless they showed me how to use my devices and really took the time to make sure I was set up for success

Horrible customer service basically told me that when you purchase on of there phones you lose over 90% value as soon as you leave the store they are marking up the price of the device to an extent that it is worth nothing more than a paper weight once you pay it off

As always, polite, helpful, Not pushing new products, but informative about them. Will be getting my next tablet there.

Great service, knowledgeable staff, clean store! All around a great place.

Done with this store it has gone downhill since the new location, they love to make you spend more money than you need to! We have been lied to several times, and if you go back in to ask them why your bill is nowhere near what you was told it would be for getting something other than what you wanted, they do not remember helping you or know why you were told this. Or why the promotion was on the 16 gig ONLY not the 32 gig you was sold instead, and now instead of half off we are stuck with a $900 phone that we didnt even want in the first place, yes we could return it, for a fee! And take it away from our son who loves it? It wasnt till our next bill that we realized we had gotten got. Today was the last straw this lady could care less about my phone not charging properly and me having to reset it daily because it freezes up.....she was more worried about talking with her coworker about another customer in the store, that seemed to know nothing! Theres so much more that was said by her that I was going to write but just changed my mind, it is not good, but I cant put it out there......just know that I am glad I have Verizon, we have been with Verizon for over 16 years now, but this store is making me want to switch. As soon as the other providers have about the same wireless cell service, we gone!

Extremely helpful, can get really busy best to call and make an appointment

Everyone was very eager to please, service is fast, and they seem to try to be personable.

Took care of my problem in less than 5 minutes.

Not too friendly and wasnt helpful

Best place to get service great people

THE WORST CUSTOMER SERVICE EVER!! MY PHONE STOPPED WORKING SO I TOOK IT IN TO SEE IF THEY COULD FIX IT. WHEN I ARRIVED AT THE STORE NO ONE GREETED ME FOR 10 MINUTES. I WAS THEN PUT ON THE COMPUTER WAITING LIST TO GET HELP. AFTER TRYING EVERYTHING THEY WERE UNABLE TO GET MY PHONE TO WORK.THEY ORDERED ONE ONLINE AND HAD IT SHIPPED TO MY HOME WHICH I DID NOT WANT. I AM ON CALL FOR WORK AND NEED A WORKING PHONE NOW. THEY SAID THEY COULD NOT GIVE ME A LOANER PHONE OR GIVE ME THE SAME PHONE THEY JUST ORDERED ONLINE IN STORE. THEY SAID THE ONLY THING I COULD DO WAS FIND SOMEONE WITH A OLD VERIZON PHONE AND USE IT. SINCE MY PHONE WAS STILL NOT WORKING MY HUSBAND CALLED VERIZON CORPORATE AND WAS TOLD THEY SHOULD BE ABLE TO GIVE ME A PHONE. CORPORATE THEN THIS STORE WITH MY HUSBAND STILL ON THE PHONE AND THEY WERE RUDE TO THEM. CORPORATE SENT US TO THE SUGAR LAND STORE WHERE WE GOT THE HELP WE NEEDED. HOPEFULLY NOW THAT CORPORATE HAS SEND THE HORRIBLE CUSTOMER SERVICE THIS STORE HAS THEY WILL CLEAN HOUSE.

Employees were very friendly and gave the service I was wanting

Cool store with a lot of help, no wait.

Get Chase to help you..He is great!

Employees are rude. If I didnt NEED to go to that store I wouldnt have. The manager is defensive . He couldve taken care of the business 2 days ago! 🤬❗

Got excellent service here, even though we came in just before closing and had a complicated request.

Service was good. They worked to make everything work.

The staff here is really good.

Necessary evil in our world lol, we must have our toys.

I dont know how this place stays in business. Worst customer service ever.

Helpful people and professional

The people there are polite professional

The staff sucks!!! They cant be bothered by your problem...was not willing to help me at all. Been a customer for over 10 years. Now I guess its time to swap providers so I can get customer service

Be sure to go to a Main Verizon Store.... Dont go to Angleton to get you products, it is not a Verizon Store.

Staff was super helpful, had a problem activating my phone and porting my other number but they got it resolved as quickly as possibly!!!

The Guy Was Every Help.

You dont signed that contract there unless you have lots of money

Too damn expensive!!!!dont fall victim

In and out within 5 minutes.

Great easy service

Very helpful

Employes not real friendly

Very helpful staff

If I need anything they are there to help me

Undecided; one lady ignored one of my issues that they should have acted on.

Dont expect much.

Exellent service

Very nice folks

Always helpful and friendly

Great service

If you get a customer service representative that cares you may get quality service, I had to deal with one that didnt care and it has taken 5 months to straighten out the mess he created

Very helpful.

Great service!

Good service

Very helpful

Edward is the best!