I called 27 different Home Depot’s around me to find the exact item I needed and unfortunately every store was sold out. This store however, particularly Logan at this store took the time to check on the item and see if he had any more coming in. He took time out of his shift to help me and made sure I got one and kept me up to date every step of the way! Thank you so much Logan you have no idea how happy you made me and my wife. Nate was also very helpful when I came to pick the item up as Logan was off when I got in. Nate was very friendly and helped me get my item and talked to me for a minute and was a great guy! Thanks you two keep up the great work!!

I like this store. You can find almost everything. Staff is very helpful as usual.Pickup option is available. Also, they have pickup locker. The website has too many details and you can locate what you need even before you head out to the store. Overall, I like this specific location.

Today I arrived at curbside to pick up a vanity I ordered. Terry came out very upset that she couldn’t locate the vanity. I came inside to the customer service desk and Jen was there to assist me stating that possibly their inventory was off and that they couldn’t locate the one that had been ordered. While disappointing, this is understandable due to manufacturing and issues with production during these times. However, what I really want to say was how wonderful both Terri and Jen were. Professional, concerned, solution oriented! They took great care of my situation and Jen had a another store ship product directly to job site! Kudos to these great associates at the Lake Mary store!!!

Always helpful, but their parking lot is a bear. Every business in the parking lot struggles with it. Not sure that there is an answer to the madness. Irregardless they’re always a great option for my home and business needs.

Helpful store employees, well stocked store. Pretty typical Home Depot

Our number one spot for home and garden. Great selections

Dreaded going to HD on a Saturday but going in late afternoon was a breeze. Shelves were stocked with what I needed and no lines at check out.

Scott at Lake Mary Home Depot, plumbing dept. was awesome. Went out of his way to help me this morning! You will know him by his matching Home Depot orange socks and shoes! You just know this man loves his job and makes the effort to get things right!!!

There are always ample staff members at checkout, and in stock items are easier to find here compared to other stores. Sometimes locating department staff can be difficult, but with the app, it helps a lot. This is my go to location, and even when I’m out in a different area, I try to get my stuff from here.

British Heritage Handyman has been using The Home Depot for just about all of our handyman jobs for over 15 years. Home Depot almost always has what ever products we are in search of for any of our jobs in stock. The staff at this particular Home Depot is always friendly and helpful.-British Heritage Handyman

Wanted to thank one of the associates, Nathan, for giving me a great discount on one of the lawnmowers. Thank you again and much appreciated!!

They have everything you need from Lumber to tools to Plumbing basically anything you need to upgrade your house or do a project and sometimes they will even help you load your cart and unload it in the vehicle if its a bunch of stuff very friendly and courtesy and great prices I go quite often always find what I need

Very helpful in the paint department. They were able to duplicate a paint color ftom 10 years ago . Very pleased.

I visited Home Depot for indoor plants. Lots of lively collections with good explanations in brief.The quality of the saplings are good and strong enough to stay rooted and flower for the whole seaon.

Diana, Sierra and crew should be fired from Home Depot store #0264. Incompetent, lack of leadership and customer service skills just to name a few. People like these are the ones who complain about their life, yet they never realize that they fail the test from the man upstairs. Do good when there is nothing in it for you and when no one is looking, that’s the test. Sad state of affairs in the world, because of people like them. Folks stay away from HD, buy from a local store, a bit more humanity there. Horrible treatment from HD after spending hundreds of $$$. Call corporate, complain, their items aren’t for free, these people are getting paid to provide a service. Don’t order delivery from them, they “Uber” orders to “independent drivers” I made a transaction with HD not with Joe from the block. Useless is a nice term to describe

Absolutely terrible. Asked for info on cabinets, Maria said, hes in the bathroom . Over 10 minutes find out Ben was talking to a friend behind a wall. Then I asked to get a price on cabinets, he couldnt provide the info because he needed measurements from side wall to drain pipe and water feed (plumber would drill holes upon installation), I had all the needed measurements in hand. To top it off, when leaving he said I need an appointment when I return, guess so he can plan his conversations. Finally, nobody there while I waited. Thanks Ben and Maria for showing how much better Lowes employees are.

Today I was very disappointed. We are in need of milkweed for our butterfly garden. I called this location to make sure they had it in stock before going. A female answered and very quickly said that yes, they have it in stock. I drove up and asked an elderly gentleman where it would be. He didnt bother to get off of his stool, but gestured that they would be either outside, or somewhere in the middle section. After 10 min of looking I went back to the man and asked for clarification. He then just said, Well I dont know where they are. Obviously the correct answer is they dont have any and I was just given the run around. I will make sure to let people know to just skip buying plants here and go to the real plant professionals at LUKAS NURSERY.

Great customer service. Was buying inflatable Halloween decorations and they were out of what I wanted so they took down the ones on display and let me buy them.

Website showed they had 50 items of what I wanted in inventory. When I got to the store they did not have any. So I ordered it online for curbside pickup. They called me to tell me that they did not have any. Asked if I wanted to cancel the order. I asked if they could get it or ship it from another store. He said he would check with his manager and call me back.

As a veteran I would recommend Lowes because they have better service and also give us a 10% discount whereas home Depot only gets 5% and the customer service is not what I would expect from a home improvement store.

I went to Home Depot to purchase a generator to save on the Florida tax holiday. When I got to the cash register the cashier had no means of taking the tax off my purchase. They made no effort to look up for a way to withhold the tax. I even called the 800 number to see if they had a procedure and got no results. So..... I went to Lowes and bought the same generator at the same price with no hassles!

We decided to start a pergola project at our Markham Woods area home. Signed a contract and sent my wife to pay at the store with our Home Depot card. The project was $12K+, my wife took the lower limit card (we have 2) by mistake. According to my wife, the customer service rep expressed doubt that she could have such a higher credit limit on her card. She felt that her Spanish accent did not help her. She went back home and picked the right card, went back to the store and paid in full.We went later together in the evening because I wanted to insure that we were getting the 24 months deferred interest financing. We have done over $120,000 projects with Home Depot in the last 4 years and have had to get the store (Altamonte back then) to intervene sometimes with Citicard. We seemed to have caught the lady in customer service in a very low mood. This in spite that there were no other customers waiting in line. She wanted to brush me off to call Citicard myself, but her tone of voice and her facial expression/body language looked angry, annoyed, condescending and plainly rude. Begrudgingly, she called Citicard, and then I offered to take the phone myself, Citicard told that they needed approval from the manager. I did not think she did our bidding. I asked to talk to the manager but he or she was not available for me and learned through this unprofessional customer rep that that pergola did not have any promotion. I could not even cancel the project because I had to go through the vendor (a first for me). I tried my luck later myself with Citicard and bingo! I was able to get the 24 month deal.This is probably the last project we will do with Home Depot. We have done kitchens, floors, fences, doors, appliances, etc, and the only project on time and with no glitches was the fencing. Currently we have a door project paid last year, that is not finished yet. It will be one year the contract was signed on Sept 19.

Always use this store. Best in customer service and their employees are always professional and go the extra mile to help in every way.

This is one of the better locations. They actually have staff there to help you. The paint location is in the front of the store which is new to me. Most items I need are in stock at this location. Only trouble is a bit of a pain getting out of the stores parking lot to go left.

I had a great experience today. Candice Crane hunted down the grill I wanted when it wasnt below the display. Her and another associate quickly got the pallet down and I was able to get in and out. Thanks!

Khaleed, the paint department manager went above and beyond to help us. We have to finish a job painting the outside of a house in order to be paid.. We were unable to do so because of the product not being available. Without any hesitation, he offered to make things right and help us. Im so thankful. We will not be giving our busy to anybody else but Lake Mary Home Depot.

When Amazon fails is good to have a home depot near by

We just bought a new home and I’ve been trying to get carpet installed. I’ve been to many Home Depot’s but the lake Mary Home Depot has been beyond what I expected. Miryam in the floor department has gone out of her way to help me find the best deal and best carpet! I will always go to this Home Depot no doubt. Thank you for all your hard work!

Still.waiting a month to get my screens repaired after my window install over 4 weeks ago. No communication from them at all... shame on them.

Well kept clean store with great quality service with a smile. I highly recommend visiting this store for all of your hardware or home appliance needs.

Great selection, very helpful, there are times I have had them just point and explain items iam looking for could be in one of 3 isles.

Great stuff. Quick services.

What is happening in these stores? Employees are hanging out talking but offer little to no help. This is the 2nd experience recently in a Home Depot where I’ve had to call the store to receive help on an aisle!

Typical home depot. Clean store with a helpful friendly staff. I just needed a few things for the office so I popped in, and was out in a flash. Everything is layed out so it all makes sense. No need to go back, and forth across the store to find one thing. Another great visit to another nice HD 👏 ...

My dad is a veteran and has been working on a garden project. I have taken him several times this week to the garden center to buy materials and he has always received a veteran discount as he should. Today my husband took him to get more things and the cashier wouldn’t accept his veteran ID “apparently it was not the wrong documentation.” When I heard what happened, I was in Awww! I called the store and the manager I spoke to, totally sided with his employee and brushed me off. He could have saved @$10.00 but the money is not what is bothering me, it’s the Disrespect toward him!

Purchased appliances in April and was told they would hold for 6 months. Our home is being built, and as all new construction it is having delays so we made sure to ask. Now they are canceling our delivery since they wont hold past August 2nd. We got a great deal and now they jusy want to cancel the order to make sure we dont get the deal we got.. Customer service was horrible and unwilling to help, just didnt care at all. We had been loyal customers for years but after this never buying again, they lied to us to make the purchase and their customer service was horrible. We made sure to send an email to the presidents office for their horrible treatment of their customers. We made sure to send an email to the presidents office for their staff being so deceiving and lying to usUpdate: presidents office promptly resolved our problem and were super great w us! Not changing my review because I think this location need to be clear w their process and not lie to their customers. We shouldnt have needed to go to the presidents office for our items to be delivered.

We got our tree here last year, and was so excited! We went in to get our ornaments, and came out to our tree being gone! Given to someone else. My heart was broken! We wanted to give you guys another try, so we just got our tree today. We told the taller gentleman that helped us what happened. He was super friendly, and made the experience amazing! Please give him kudos from us! Merry Christmas!

I hate being my own cashier. This place gave me no choice.

Salesman was helpful and patient. Answered questions about washer and dryer.

My go to place for all things needed around the house to DIY. Beautiful garden selection. Staff is friendly and helpful, will either provide you with the answer or get someone else knowledgeable in that field to give you an answer. Dog friendly.

BOOMCHAKALAKAAAH! Bought some wide and beautiful house plant. Super greeny, big, leaves. A smart wifi 1600 lumens led bulb, too.Why a review with the articles I bought? Well- it’s Home Depot! What else is there to say?

I wish the garden area was larger. I come here a lot to get flowers and plants, but the potting options are not varied enough, especially for hanging off the side of rails. There are mostly cheap plastic options. It’s still a well taken care of place though.

5/9/21–Their curbside is lacking big time. Called the store while I was sitting out in the parking lot at curbside with the app not working and I had to go inside. No one ever answered the phone two times. When I get inside, at least four customer service reps are standing there chatting with no one in line. Young man found my order had me go to another door at end of store to pick up where it clearly said no parking. Pickup took appx 15-18 min total wait time when it should’ve taken 5.

Great prices and helpful services. Actually had people to help you. Unlike Lowes whose service staff try to avoid you or say its not their department

Love Home Depot! But dont go it you want Shiplap because I bought it all! 😀

I had 6 pieces plywood to be cut and the young lady and two other gentleman were very helpful and polite! It was a lot of work and they all helped each other and had great attitudes...I’m going to this Home Depot for sure😁

Good garden center and nice employees.

I just needed a couple of things, and got the best help finding it! Great customer service.

Have shopped at HD often and very satisfied with selection and quality of products. BUT NO MORE. HOME DEPOT HAS DECIDED TO JOINE THE WOKE CANCEL CULTURE GROUP OF CORPORATE HACKS WHO ARE AGAINST THE VAST MAJORITY OF WE THE PEOPLE WHO BELIEVE IN IDS BEING REQUIRED FOR VOTING, DRIVING, FLYING, GETTING VACCINATED, GOING TO THE DOCTOR OR RETURNING PRODUCTS TO BUSINESSES LIKE HOME DEPOT. MY $$$$ WILL GO ELSEWHERE.

Dont buy plants here! Everything dies. Go to a professional nursery instead.

The customer service was fair as my boyfriend and I were trying to find a power drill. But when looking for a stud finder, the team member didnt know what it was so we had to explain until another team member came by to tell us exactly where it was.

I cannot believe the experience that I just had at Home Depot in Lake Mary, FL. I pre ordered cabinets and received the email on Friday that everything is ready. I arrive on Sunday to pick it up and had the displeasure of working with a woman named Eena (not sure if that’s proper spelling). Long story short, she couldn’t find my order, left me waiting for an hour with zero communication and had an attitude when I asked her what was going on. After waiting so long I asked the guy at the next register (Steve) what was going on. He got on the phone and in 15-20 minutes all was solved and my items were located.The worst part becomes that Eena was supposed to come back to ring me up. This woman full on disappeared and took her lunch without informing me or her teammates that she was leaving. So here I am still standing around waiting. Again Steve and another woman named Emily to the rescue. How dare she leave me waiting for so long, abandon her teammates when the lines for pickup and returns were slammed on top of my 1 hour wait. I cannot begin to explain how incredibly disrespected I felt. That has to be the worst customer service I have ever experienced. I am completely baffled as I write this.I’m thankful for Steve and Emily but saddened that their co-worker is able to treat her teammates and customers so terribly.

The greatest store in the world. I tend to go here for one to two things and leave with an entire cart of plants, building materials or a freezer. Customer service is usually pretty good and they have everything I want and more.

Nice place to shop and always have what I need.Finding help with somethings another story.

I have never written a bad review before but here goes. I was in the Lake Mary store today trying to get a key made this morning. No one was in aisle 12 to make it. I went to aisle 10 and asked the guy if he could do it, ( Nope ) I asked if he could call someone. Nope, he didnt have a radio. Met up with another home depot worker at the end of Aisle 11, and well the same thing happened. Went to Aisle 13 and spoke to yet another employee. He told me to go to Aisle 12. I told him no one was in Aisle 12 and that this was the 3rd person I had spoken with. At this point I was done. On a good note I purchased a plant outside and Suzanne was awesome, we spoke about the weather, traffic in Atlanta etc. I am a very outgoing person and love talking with people and being friendly. Moving forward the Home Depot in Casselberry is where I will continue to shop. I have be using that one for over 10 years, never again will I go to the Lake Mary H.D.

Good selection & prices. Excellent & friendly customer service in the floor tile department.

Terry in the online order department was amazing. She was so fast with my order and very pleasant to speak with!! Thank you for being my go to place for renovations!!

This hardware store is so good in executing great customer service, the staff is always so helpful with pleasant personalities. But, I wish their selection matched their big box competitor.

When i went to check out in the garden center I asked for loading paper to put everything in my car. They then had me walk to each section across the entire store to find out the are all out. Why is a large Corp not able to keep minor things in stock.. please explain

For people were great, knowledgeable

Employees are very welcoming every time Ive went and very helpful. I dont really have any complaints

Went to buy appliances and with out even checking the guy just told me it was out of stock. So I spent 7k online with Best Buy for the exact same fridge, cook top and dishwasher while he was still rambling about nothing. Had he even bothered to look I would not have been frustrated.

So I was here earlier today and literally a group of about 6 employees were gathered talking around the appliance area. Me and my husband were looking to purchase today and when I told you no one came to help... Guess Im going to take my business elsewhere...

3rd time coming here and leaving frustrated. Im going to Lowes! Everytime I ask for help they run off or have no clue and we have to find someone else to help. Ridiculous.Second time here, I told the employee what two things I needed. He told me I didnt need the second thing . Went back home and was told, I did need the second item! 😡.

The Latest Halliween Decorations are out..& they are killer!!!! Hurry they wont last!!

Great place for all your needs. Staff is friendly and knowledgeable

Best Home Depot experience ever. It wasnt too crowded, there were enough employees to help customers, and they were all friendly

Great selection. Nice staff. Wish there were more of them to help people out though.

Not enough Employed to help out.and theyre not very familiar with the stock....

Went for a sunlight light bulb and was pleased with the selection. Lovely selection of household plants and decorative pots. Very hard not to spend all my money in their garden section.

They always have what Im look for. Whether, Im spru i g up the inside or outside HomeDepot was it in stock.

This location is well-stocked and has knowledgeable employees to assist home improvement DIYers. The garden area has a very large selection of indoor/outdoor plants.

Just used the curbside pick- upExcellent easy way to shop! Mo lines, huge aisles filled with carriages.PLUS we had a great young guy load our package onto our carTHIS PLACE IS THE PLACE TO SHOP...Convenienient and exceptional help.

Good service. Good prices.

My Cashier was Reese, really attentive, helpful and nice.

Always have what I need

ATTN All Veteransvand veteran supporters.. I never leave reviews but will today.. Ive never felt more ashamed of being a disabled vet. Presented my VA card for military discount. Was asked to represent and what my service connection disability was. I left all items at counter and walked out. Lowes will receive my full attention from here on out.

I was in and out in 20 minutes! Ron assisted me with a GE Dehumidifier. He was very friendly by engaging in conversation about my day. He closed off all areas for safty measures, because he had to used a lift machine to retrieve my item. Theres Lots of parking spaces amd very clean and well stocked. I will shop here again.

Staff knows the answers to your questions. Or contacts someone who does. Good customer service.

Employee who helped us was excellent. She was patient and helpful. She spent time with us and was very helpful. We were looking for a washer. Great service

Customer service at garden center Very rude. Please refill your loading paper

Needed to pick up a few items, customer service was great, always have what you need. Home Depot will always be our store thanks Frankie

Very helpful employees, excellent customer service, found everything

This home depot is a great location

I know its a day before a holiday but if I am going to spend my hard earn money I would like to get good service . The first home depot agent I spoke to was more eager to leave for home to party than to help me . Just answered one of many questions i had and told me Edwin would help keep out because he needs to go home and start the party . The only reason you guys are getting a one star is because Edwin that works in the wood area was really helpful and went above and beyond. Once I got all the material that I needed I headed to customer desk to rent a truck . Once I got their the lady straight lied to my face and said we dont have any vehicles available but she was wrong . There was actually 2 vehicles outside with the sign rent me .

Met several employees who to a person asked what I was looking for.Had what I needed

What i needHelpful staffFair price

All these employees walking around and nobody knows where anythings at LOL

Great store for any home needs or yard or gardening needs. I pretty much get most of my home stuff and hardware from there. Most of the time staff is very helpful in guiding you to the right area and to help you find anything you need

Nice staff, clean location, they always have what I need!

Store can use better floor customer service.

We went to buy a fridge and there were so many people waiting to ask questions and make purchases but there were only 2 employees there and they were with people writing up purchases so you had to wait for a long, long time and if they didnt see you standing in front of there desk they went on to help someone else. They needed to pull from another dept when they get overwhelmed like that. We left as did other people and came back on Sunday.

I had an awkward load in my hands coming up to the self-checkout. The Home Depot associate was very kind and observant. She stepped right in and she rang up my order for me. Really helpful. Thank you

Great service, it has everything you need for your garden; thats what I went for...

Associates knowledgeable and courteous!!

The Lake mary Store has the best service ! I love going there and always finding help for all my projects ! Thanks to Emily from the paint Department! SHE IS AMAZING and she was able to guide me so well with matching colors. Thank you to AL from the flooring as he also was great help on telling me the right product to clean and maintain my brand new floors. I wish I have the other names of all the employees that deserve 5 starts as I want to add them in this review. They have a great team ready to help.

Not a great experience today, my husband went in to get 14 boxes of flooring. He walked away for a moment and a worker ended up taking the cart my husband was using (which already had some flooring on) and once she was told and asked if he could have it back he was then told there are more around the store and that he could go look for another one. Once that was sorted he was loading the flooring to the cart again and there were 3 workers just staring and not even offering to help. Just a very bizarre experience all at once.

Great store. Meets all your expectations

Excellent customer service. Was helped by 2 gentlemen on the floor with advice and they even walked me to the product I needed. Emily in the paint department was outstanding. She was very knowledgeable about the various paint products and helped find the right color for my driveway.

Waited 15 minutes for paint department to even acknowledge me. They never did so I left. Nobody in line in front of me but the employees could care less. Amazing. The customer service in this store has really gone downhill. I’ll be shopping at another store for now on.