T Mobil customer service people were wonderful in helping me with my phone problems. I am elderly and have difficult time standing they found something for me to sit on..that has NEVERhappened at any other phone store I have ever visited. On top of that they were very knowledgeable about my phones problems. There were two males and a female assisting me. Not only did they correct theproblems I was having with my phone but also were nice enough to explain other parts of my phone that I wasnt able to use. Fortunately the store was not that busy and these peopletook the extra time to explain more advantages on my phone the I had no knowledge of how to use. I am very grateful for the patience and kindness they showed me so I can better operate and enjoy using my phone.

Told us a lot answered our questions wasnt able to help with problem but understandable

Our family needed to switch 3 lines and the process could not have gone any smoother. Tom Chung helped us tremendously navigating the process; from making sure our lines were transferred correctly to helping us ensure that promotions were correctly applied to ordering our new phones, the entire affair was as painless as we couldve hoped for. Ive had to visit/work with other T mobile locations and I cant say Ive had anywhere near the same experience.I would be remiss if I did not highlight Toms level of professionalism and helpfulness towards my family. He was super patient and super understanding and really just held our hands the entire way so if youre in need or help be sure to seek out his assistance, you wont regret it

Went in tonight to switch 4 lines from another provider! Everything that could go wrong did! Carli was amazing! She was patient, cool, calm & collected! Not only was she professional, her attitude kept me calm! We hit snag after snag regarding my switch of service! Honestly, I truly appreciated how she handled herself & was so sweet explaining everything to my family! Class act all around. Makes me even happier I made the change to T-Mobile.

Kelly helped me out she was definitely great highly recommend her for your t-mobile needs. Thanks again Kelly.

I purchased a Galaxy Watch but ended up returning it. Since I paid with cash, the store told me that they cant refund me and that corporate will send a check in 1-2 weeks. I waited close to a month and called corporate to check on the status, who had no paper work on my refund and said they cant issue the refund, the store shouldve. I got intouch with the store, and supposedly the manager (Anthony I believe is his name) opened up a ticket to resolve the issue. He was supposed to call me back 2 days ago with an update and of course didnt. Terrible customer service. Time to switch to a different company.

Went in today because one of our lines got cancelled out of nowhere. Varo helped us out and had a awesome attitude the whole time. He got everything sorted out in no time no problem and apologized for any issues. Great service and awesome people working at this place!

Very nice workers!!

Ronnie is very helpful. Made everything easy for me.

Terrible experience, very unprofessional and untrained staff, they are just there to pass the time and dont care to actually help customers

Talk about great service with a winning attitude. All 3 employees were super nice and helpful. Jonathan took care of me. Fast, empathetic and knowledgeable. Thanks for all your help!

Fantastic customer service! Really take the time to explain in detail phone issues and options to ensure you get the best deal possible. Fantastic staff, products, service, and store.

Knowledgeable personnel, always have the answers to all my questions : • ]

My phone was out of service for 3 days because one of the staff replaced my sim card and could not get it back to work! After several attempts to go back and hours waisted I ended up going to another store in McHenry and Mia saved the day!

The best person to work with at this store is KELLY she is so patient and kind and very very helpfulWhenever I have a problem she educates and resolves the issue,Id be lost without her.Many thanks.

I upgraded my phone here last Sunday. The guy forgot to transfer my previous data plan to my new phone (2GB plan, not even unlimited). So, next Monday I did not have any data until I called T-Mobile and they fixed issue.T-Mobile has $20 upgrade fee and I expected more accurate service for my money.We live nearby and usually use that store for upgrade. I used to have better service here previously.

Waiting times are extremely ridiculous. Employees seem unprofessional in attending customers or even greeting them as they walk in. Very disturbing. Would be nice to include some chairs so that we can sit while we wait.

When every time they dont try to sell me a phone until, I had to buy one Jonathan Wolicki,was the salesman, made it easier.

I am updating my bad review with three stars I gave earlier. Turns out, there is a new manager now that really cares about customers. He replied to my comments and took care of the concerns raised by me promptly. It seems old manager and staff that worked at this location has been replaced. The new management is good. If you had bad experience before, you should definitely give this store a try again. Very happy with the response.

Signal coverage in city area is fine, however when I travel close to lake or mountains, signal lost rapidly. I have to use phone from other carrier to provide GPS guidance.As royal customer, I still upgrade my phone at the end Feb. to latest Samsung Galaxy S10 in the store (1007 south Rand Rd., IL). The store promised $150 trade-in from old phone which they have accepted in good condition. But I only got $5 so far. What a liar! I have contacted the store 5 times, call center 4 times. They told me will fix it in another 3 weeks. I am so disappointed. When I puchased S10, salesman tricked me purchased unwanted items with the phone and told me they are free. Actually, they are not free at all. Be very careful when you shopping in T-mobile.I dont think good business can last too long without good credit.

I called the store today and asked if they were open because my daughters tablet wasnt working and the person who answered told me to look it up on YouTube on how to fix it very disappointed

The 2 guys in there are wonderful. Super helpful and really nice. I definitely would recommend people to go there.

The staff was great...very friendly and engaging. Giuseppe is the man...he gets it done efficiently and well and made what usually is a pain in the butt process actually enjoyable for our whole family. Props to Tino from the Schaumburg store too for setting us up with a great plan. This isnt even the closest store to my house but Im going here whenever we need anything!

Its safe to say I will never be going to that store again there was a short woman in her mid-30s extremely rude I asked for a clear case and she said you dont want that thats what all the Gurleys useThen she proceeded to sell me or try to sell me unlimited plan and told me my speed was slowing down as it stands now.She was basically lying to me to try to get me to upgrade for more moneyI will never go in that store again

Eduardo made my transfer from Verizon to T-Mobile super easy!

The service in this store was terrible! I spent an hour there with 2 kids under 3. I went to exchange my phone. Which after an hour into doing the switch over, I said give me back my old phone Im done. They treated me so rudely and made it more uncomfortable to be there then it already was with 2 little ones. I eventually got a hold of someone on the phone who can ship me a replacement phone so I can switch over my stuff on my own. Seriously worse service Ive ever received in a phone store. (It was early in the day and the store was dead, there was no excuse to be treated so poorly)

Buyers beware specially if you are looking to buy one get one free. The store reps of this store will give you inaccurate information and will sell you two phone instead of offering the buy one get one deals.

If I could give ZERO for customer service, I would. When to replace a phone under warranty that had a scratch. The employee believed that the scratch is on the protective film and try to delaminate the film. Unfortunately there was no protective film, so he delaminated the screen. After that he told me that they can not replace the phone under warranty because of original scratch. Now I have a phone with scratch and delaminated screen and the store manager and T-Mobile tells me is my fault. Please avoid dealing with this store or T-MobileReplied to owner reply and still no feedback.

A bit of a mixed bag. Some of the employees are very knowledgeable and others dont have a clue. All the employees are friendly and eager to help, but some just arent capable of doing much beyond looking up the answer.

Very knowledgeable staff. Always so helpful!

Ive needed someone to help me merge my business and personal lines. Joe from Lake Zurichs T-Mobile store went out if his way and help me. Not even that thanks to Joes help Im going to save around $60 every month. Thx Joe, I really appreciate your help. Bobby

Great customer support, very helpful. Definitely will shop here again.

P people work at the store is not their fault but the customer service sucks the signal sucks I want to know what recommend everyone is never sign up there 2 year contract with T Mobile go with the other carrier cuz there? Your service sucks

Really great customer service every time Ive been there.

A simple return under customer remorse policy took more than 2 months, 3 visits to the store, and 5 calls to corporate to complete...... BAD, BAD, BAD EXPERIENCE

Very helpful staff, however after an hour of trying they were still unable to find or set up a plan that was advertised on tmobiles own website. Waste of time.

Helped me fix my phone, was in and out quickly.

Helpful rep to assist with transfer info from old phone to new phone

Clean store.Helpful staffIf you go during the weekday, the store wont be crowded that often.

The people who work there are awesome and super helpful.

Not very helpful and they dont even bother pretending to want to.

Service terrible, phone service, charged me for a iphone I never had a iphone in my life.

Answered questions- gave me options & introduced later 3 TV service to me.

Rude and unfriendly staff. Never going back to this store.

Very fun place

Great service!

Love them

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