I purchased a king size mattress set & it is the worse mattress I have ever had and it was not cheap. My back hurts immensely when I have slept on it. It sinks, a brand new mattress that hasnt been slept on 6 months sinking, I dont think so! If I didnt know any better, you would think that it is a ten year old mattress. This definitely shouldnt happen. I have to sleep in my guest room. I also had partial order on backlog for almost a year.

I noticed a pattern, for every bad review there is a good review. The world wonders, are they fake profiles or friends of the family. But anywayI really wish there was a way for me to post a recording. To hear Alex belittle you and lie straight to your face is degrading.I wouldnt recommend this place to my last enemy. The quality of the furniture is the same as anywhere else. We spent two hours in this blame store to still be unsatisfied.&& Lets not talk about the famous lines your not going to find a better price or got a minute to save yourself some money! The famous lines of Alex. RUN save yourself disappointment and headachesThe customer service is horrible. The place falls apart without one lady. The wife of the owner is lost. The workers are totally sick of it and as a customer I am too.It has been months of waiting for an order. Alex gets very upset when you stop by. I understand COVID happened. Shoot it happened to all of us. However, COVID does not effect communication and customer service. A business is only as good as its leader & in this case......👎If you ask for a refund, they like to refer you to a policy that does not apply. Then charge you a restocking fee. How in the ancient Egypt can you charge a restocking fee for something you never had in stock? If the order is still in China or overseas, are you sending the restocking fee to them? I highly doubt it. Just quit with the antics and give us hard working people our money back.

Dont walk RUN Forest RUN. Customer service is the worst. Owner rude and nasty. For example I placed an order on 2-4-2021 and paid over $500 dollar for setup and delivery. Only to get a partial delivery. With some items missing or broke. Whole$1000 dining room table broke, night stands missing. Bed without the support piece for the mattress and this is the $1400.00 bed set with wood chipped on headboard. Owner is RUDE and is only about money. Forget a refund for the items not delivered.Employee took the same rudeness class that the owner was in and they are better at it. I called and asked if someone could tell me about my order that was placed in Feb, delivery date in May and it is now August 14, 2021. She asked if I had my invoice number and I had it in hand, but she promptly told me rude and nasty that she didnt have time to stay on the phone with me all day because she has customers in the store. And of course they already got my $6000.00 Plus, so I am not important anymore.Time to take someone else. I told her to take care of her customers and I will call back. (I have home training and was raised better than that) I did not say that, l just hung up. I will call back next week. I will also post this review on Better Business Bureau (BBB) and forward to a few friends. If they keep doing this type of business some sue happy lawyer will have them in a class action lawsuits. RUN

EVERYONE HERE ARE FANTASTIC!! ALEX, THE OWNER, HAS HELPED ME OUT IMMENSELY. WONT EVER HO ANYWHERE ELSE FOR FURNITURE AGAIN. THANK YOU ALL SO MUCH??

I 10/10 would not recommend this place. My girlfriend and I purchased their Savesto couch and in the year and a half that we have owned it, three different sections of the couch have broke. We do not have children so no jumping or any type of poor maintenance has occurred other than the fact it is just poorly made. For the last month we have been trying to contact them to see what options we have available to have them fixed/replaced. The only response we have ever received is “I will forward this to my manager and she will get back to you” which has clearly never happened. Their customer service is below par and I truly do not even understand how they are still in business. Please read all of the other reviews to see how common this is with them and do yourself a favor and just find someone else!

BUYERS BEWARE. This Furniture store REVIEWS ARE FAKE!! HORRIBLE CUSTOMER SERVICE!! OPERATES UNDER THE GUISE OF ASHLEY FURNITURE TO SOLICIT SALES. Charged me for a sofa they never had in stock TO BEGIN WITH then they will blame the pandemic on delays fully knowing they are scamming customers with merchandise they NEVER had in stock. Going on almost 3 months of demanding my refund. Had to involve the better business bureau and contact the fraud department of my credit card company. Their reviews are FAKE. READ Google & YELP complaints against this company!!

I really dont know how they stay in business given the type of customer service this business gives...please explain how a person can come into a business, find the furniture and pay upfront for it only to be told three months later that the furniture is going to be at least two more months late in coming. Please tell me how when you call and ask when the furniture is coming and inquire about a refund the so-called owner says that someone should be giving him a refund for all the trouble he is going through. The best he can do is give a partial refund and when he is told that there is nothing on paperwork that says anything about a partial refund he continues to give an excuse which are many. This business being in a warehouse that is cramped full of furniture it is wonder how anybody can see any furniture at all. Anyone looking for furniture that is a good quality and where the staff is looking like I be glad when this is over look PLEASE GO SOMEWHERE ELSE!!!! And if you cancel your order and looking for a full refund--forget it--the owner is something to be desired---and thats putting it in a lightly.

Great service. They were quick and attentive. The ladies up front were nice and friendly. The loaders out back were very helpful.

Horrible customer service! Estimated delivery time was 8-12 weeks but after 8 weeks was told it would be another 18 weeks. No one could answer why and I was told I would have to pay a 30% cancellation fee. Also, the lady I spoke with was extremely rude and refused to let me speak with someone else. Still waiting on my order since I didnt want to pay the cancellation fee of $600!!!! Will NEVER use this company again!!!!

Some totally awesome deals. Love this placeQuality furniture.

Full of a variety of home furnishings. Huge mattress selection. Plenty of inventory in stock. Delivery option is very reaonable at $60. The staff also have all the twine and man power to strap down you load for you. First time here and I was well pleased.

Left us to go find a price then never returned. As we were walking out to buy furniture elsewhere, said, oh I couldnt find it

I wish I could rate 0 stars. This place was horrible. We purchased our reclining couch in October and it broke already. Its only been 5 months. When we went to go lean back in the chair the wood snapped inside of it. It is very cheaply made. We ordered a bedroom set and they told us everything would be coming in increments which we understood but then everything kept getting pushed back. It took months before we actually received our whole set. They would tell us a day, then I wouldnt hear from them so I would reach out and they would tell me it would be another month. This happened MULTIPLE times. When we received things, it had water damage and the pattern was ripped off from the duct tape that held everything in place while being packaged. The communication there is horrible & The old lady that works there is sooooo rude as well. Save your money and go else where.

I purchased my livingroom furniture from here several years ago. I have referred quite a few of my friends. They have all been satisfied with the quality as well as the price.

Absolutely terrible! Don’t waste your time or your money with them.

I placed an order for a bedroom set February 19th and was told it would be delivered April 1st. I still haven’t received any furniture and they won’t respond to any text messages or return any calls after you leave messages. If I knew they were this unprofessional I would’ve never ordered furniture from them. Please go elsewhere if you’re interested in furnishing your home.

Do not go head please beware! You order your furniture with them they will give you a specific date and if the date continues to get pushed back even months you can not can your order or receive refund without paying a 7% for custom orders. Fail to tell you all orders are custom atp if they have nothing in the warehouse and you have to wait for it to come. My items were missing screws and nobody cared for back with me. And their excuse is Covid has things backed up and Texas it was a hurricane yes I know that but get back with your customers, notify them. I been sleeping on the floor 3 mos now because I been waiting on them to deliver me a bed set. My clothes are piled on the floor because I have no dressers but I have them my hard earned money over $3000 and I have nothing to show for it! Then you don’t want to fuss because they will push it back more on purpose now. Help what can I do

This is easily the worse place to ever buy furniture. All of their furniture is cheaply made and many have defects. Their customer service is 10 times worse than their furniture, considering I was told to shut up by their employee.

Having worked with the team here for a long time, I am continually impressed with the knowledge and commitment to service that they show every customer. Yes they offer incredible values and a wide range of furniture and mattresses - but the shopping experience is made better by more than just a price focus. Highly recommended if looking for a new mattress or home furnishings in the area of Aberdeen, Ft. Bragg, Raeford, Fayetteville, etc.

Great bed at a great price and the guys who put it together were quick the only issue is delivery time and I will attest that to the pandemic and gas shortage

Items are cheap and horribly made. The owner Alex is rude and childish..just look at the google and Facebook reviews.

I got a chance to come in and meet with the owner and find a new bed and head board. What a Southern gentleman the guy was. He offered me plenty of options and helped with the delivery. Nice to see that ordering over the internet is second best to personal service! Thanks All Mattress & Furniture

DO NOT BELIEVE THE GOOGLE REVIEWS GO LOOK ON YELP!!! Horrible customer service in store, & over the phone. Once you place your order it’s all down hill from there. The “owner” is even worse than the employees. Save yourself a headache & go somewhere else. They apparently don’t have time to keep up with their customers or inventory. They also add non existing fees if you try & cancel.

DO NOT BELIEVE THE GOOGLE REVIEWS! They have horrible customer service as soon as you purchase your furniture & wait for its arrival. They promise you it’ll be here in 4-6 weeks. Once that time comes it’s another 3-6MONTHS. The owner is even worse than the employees. They all give you the run around & treat you like idiots.

Would never in a million years recommend this store. The owner Alex is extremely rude and very childish he will not confront or address situations when there is a error on behalf of business. He will simply cus you out and hang up. I recommend never leaving a cash deposit because if you want to cancel he will then want to charge you a 30% restock fee which is not stated in their policy only a no refund, return, or exchange. How can you return refund or exchange and item that for one never arrived to their store and you never received? With that being said check out the Yelp reviews also and if you live in Fayetteville check out the other local furniture stores and see what they have to say about this business as well. By the way if you use progressive he will then threaten to charge progressive on your behalf although you no longer want the items, progressive says they can not charge until customer has signed and received for the items.

Unbeatable prices. Mediocre customer service.In their defense, the reason their customer service needs improvement is because they are really busy on the phone at all times. And because COVID has slowed down the supply chain. Maybe after COVID things will get back to normal. But as it stands, this place will get you the best prices on all furniture by far. Just be prepared to have a hard time speaking to a rep, getting a callback, receiving accurate shipping times, or shipping updates.In my opinion, the prices (of high quality furniture) they can get you make it worth it.

I just read the last review on All American Furniture and it said Alex the owner was rude and short with them well that was NOT my experience I just had over there at all. Alex was great with me and my Dad. Alex spent time with my Dad and made sure he got the chair that was most comfortable for my Dad. Alex also had no problem taking the Loveseat back that I mistakenly bought that my didnt like and exchanged it for 2 recliners that my Dad liked better and made the switch and took half off the delivery fee. So as you can tell I cant say enough about the guy and his future store.

Was told there were multiple pieces I was interested in that could be delivered in 24-48 hours. Drove out there and there was nothing in stock with earliest delivery as June. If I had know that to begin with we would never have come out.

I like the day bed that I purchased. I paid about $350 less than I would have paid at the Ashley Home Store or website. That being said, we live an hour away, told them when we purchased on Tuesday that we would pick it up today. I tried to call twice on the way over, left a voice message, couldnt speak to a real person. When we got there for pick up, we presented our invoice, were told to drive around back and someone would bring our order out. We waited about 30 minutes, and no one out back spoke to us or would make eye contact. It was a cold morning, and I went back inside to find out what the hold up was. The owner snatched the invoice out of my hand, asked if I had been issued a pink slip, then threw the invoice back at me and told me to go wait outside in my car. Alex is a mansplainer who has no customer service manners at all. I also see on his Facebook page that hes arguing with customers whose problems he wouldnt address. Not okay.

Horrible service. You pay for your product and get told a date, then once that date comes you get no response and when you finally do youre told your purchase wont be in for another month, and it just continues to get pushed back further. Never buying from here again.

Brooke our sales lady does a phenomenal job. Alex the owner/ manager is rude and very short with customers. He feels it necessary to talk to people who have spent there hard earned money like trash. Please save your money and shop with a reputable furniture store.

Purchased a new mattress, it is unsleepable. I got a lemon. It bends in the middle. IT WAS BRAND NEW!!! NEVER AGAIN

Unbelievable furniture & prices❤️

Nice furniture, friendly staff.

I absolutely love shopping here. They have the best prices on furniture and they will beat competitors prices! I have had several family and friends go here through recommendation and they are never disappointed! It a very relaxed atmosphere you can look online and order or come in and have the associates help. Its worth the trip with the amount you will save!

Great experience! Pretty small show room so it was packed, but we told a salesperson what kind of mattress we wanted, they showed us the selection and we were in and out of there in no time. Id love to see what they could do in a larger building. Thanks for a pain free shopping experience!

They provide great customer service up until you pay off the balance. After that theyll stop responding to your emails, texts and calls. My coffee table was put together incorrectly. The workers left it lopsided and promised to send me new parts but that never happened. Thanks a lot for nothing.

Ok, so first of all...we have to drive about an hour to shop here and we are repeat customers until today. God bless her but an older lady was helping us and did not know any information on furniture and we were being very patient as she would hunt other coworkers down to ask questions. Needless to say, she gave us wrong information on the furniture and basically wasted a whole hour. Nicely I asked another gentleman working there if we could possibly have someone else help us and he was very nasty and rude. Trying to communicate with him I could barely get a word in because he was talking over me. We walked in with cash money ready to buy a living room set and instead leaving without any furniture and the feeling of being racially discriminated. I am livid and shaking. Do not shop here!!

They staff was so nice and the sales lady we had was amazing in so many ways. Thank yall

Love my new furniture!! Spent over $2600 and well worth it

Love this place, I am filling my home with there furniture alot of it from different designers at warehouse prices! And they will match there competitors prices! They will deliver and put it together ! However Im not that far and I order more than most..so I get a deal on delivery. .I do think delivery cost is a little steep, but you must way your odds...they put it together and they have to replace it if they scratch or ding it.

I purchased furniture 3 weeks prior to my move in date and they sold it when I came to pick it up! I was so upset when I moved in my new home and they sold my furniture that I already paid for! They had no remorse or offered to make this right! I was in total shock!

Great products and great prices, friendly service and they deliver and set up for you.

I have now purchased a number of items from All American Mattress and Furniture, A large living room sectional, a beautiful bedroom set, a small sectional for our bonus room, and a mattress set. Each experience has been great! You will not find better prices for the quality youre getting anywhere. And the customer service is awesome!

The staff is very friendly and non pushy. They answered all of my questions with ease. I will certainly be a returning customer!

I purchased a nice bedroom and living room set. Their furniture are in top notch condition and looks nice. I ended up coming to place my order an hr before closing and they waited so patiently and helped me out with discounts and different payment options. PROGRESSIVE is one of their finance companies and as a previous customer I can vouch for the legitimacy on there service. Thanks again!

Everyone was extremely helpful and friendly! Alex is a master multi tasker.

Spectacular as always....Nikki is amazing....good quality furniture...quick and easy to deal with....and you cant beat their prices...Just furnished my 5th room with them!!!

Great prices and its worth the drive. Staff is extremely helpful. The warehouse is small, so mattress selection to try are limited. No furniture store big box overload.

I have heard great reviews but when I call for information on products no one ever answers the phone. is there another method of contact? I am moving and highly interested in getting new furniture. thanks

Got to love there selections and the prices are low great place

Brian helped me...looked at some full size mattress,they can tie down the mattress on top if my truck, or your truck...but I might want to get a truck...cost too much for them to deliver to your location!!..well,at least its too much for me!!... but Im planning on going back soon...good deals!!..& they sell Furniture too!!!..😊 go see Brian & Alex!!..

The staff is very friendly and they have great deals. I will be back to make more purchases in the future. I highly recommend checking them out!

Amazing experience and will recommend to anyone I know!

Upon moving to a new apartment we ordered a bedroom set from All American Mattress & Furniture. The set was very well priced (definitely the lowest we found), nice to look at, functional and well put together by the awesome guys who carried it up the three flights of stairs to our apartment. The set arrived exactly when we were told it would by the nice young lady who helped us in the store. Would buy again.

Great deals and service.

The store wasnt open,,not till 10a The men were there that works in whare house.. They allowed me to sit and wait in the showroom in the warm..It was cold that morning around 25°. They were nice gentlemen. They have reasonable rates on furniture too.. check em out!!

Out of the way. Good for pay and go. Great cabinets for tvs or dressers. They have alot of stuff like reclining furniture, etc. Need a bigger building.

Thanks Alex!! Best furniture place in town. Niki was super nice. I dont know what others are saying about poor customer service because everyone is super responsive and is willing to make things right unlike chain stores like Ashley and Rooms to go. Thanks Alex and the crew!!

Alex was very helpful and patient with helping us pick out furniture. Showed us the best deals and best quality.

My husband and I went here and spent a good amount of money on a bed set (even bought extra pieces). I was told it would be delivered in 5-7 business days and it has currently been over 3 weeks with my furniture still not even in their wearhouse. Every time I call, I get someone who answers the phone rudely and says my furniture is on backorder (which I understand). But every time they say it will FOR CERTAIN be in their warehouse by this day or it will DEFINITELY be here by this day, it somehow gets pushed back further and further. Every time I call to talk to someone, they say they will call me back and they never do. I am the one who keeps having calling them, simply to get what I paid for. I wouldnt have a problem with this if they didnt keep GUARANTEEING me that my furniture will be in by a certain day and giving me the run around. I asked the woman if she could waive my delivery and setup fee because Ive waited (patiently) over 3 weeks for my furniture. She said she would talk to her manager and call me back. Did I get a call back? Of course not. Do yourself a favor and spend an extra few hundred bucks somewhere else, because this is not the type of business that I want to give my hard earned money to.

Its okay. Not very professional at all. Kind of like the BigLots of furniture stores. They have very limited stock and the showroom is a mess. Customer service didnt seem that great. They all were too busy with other work to help us much. We did look to purchase a sectional but they only had one peice of it - the rest having to be ordered. Ive found that most furniture stores lately have the exact same items and prices, all having to be ordered. We ended up getting a beautiful sectional elsewhere, same day delivery, for half the price.

Waiting for couches for over a month and no surprise another two weeks waiting. No call to us to inform us about the delay, it takes us calling them and getting excuses. Its better to spend the extra couple hundred to actually get your couches when they say they will be there.

Will not deal with them EVER again. Debbie lied charged me $195.00 for a $70.00 mattress. I spoke with her over the phone and she still continued to lie and say I had a more expensive mattress than I actually had. They ended up cutting me a check for the difference but it’s not about the money. It’s about having poor customer service. When you knew from the start that you had over charged me. A simple “I’m sorry I made a mistake would have been ok”, but she continued to lie about the paper work. It was just to much unprofessionalism.DO NOT DO BUSINESS WITH THIS COMPANY!!

So I havent gotten my couch yet. In fact, I am still in the process of ordering it. However, as far as customer service is concerned, you couldnt ask for better. I second guess my every decision. From calling me back on his day off, to answering my every single text message (at least 50), Alex has been there every step of the way. I have called Brooke in the office no less than 10 times and she has been informative, attentive and polite EVERY SINGLE TIME. If my furniture performs half as well as the customer service Ive received, I will be more than blessed. Thank you so much All American :) Will update on furniture and delivery soon!!

Great service the gentleman was very helpful even though he had a long line of customers he attempted to get everyone helped and started while working with his customer and being a wholesale the prices were great with sales.

A bit disorganized, but the people were very helpful and I enjoyed their setups and support.

Friendly & knowledgeable staff with furniture pricing thats mostly unbeaten within the local & surrounding areas.

Very full showroom. Nice selection and friendly sales persons.

Good furniture, helpful and nice employees. Would no go any where else!

Best prices! Quality over quantity any day.

By far the best customer service! Alex and his associates spent a large amount of time assisting us with our purchase to include after work hours. They did not have to do this for us and they did in order to make our experience with them an unforgettable one. We trully appreciate all the help and excellent customer service. Would recommend this company to any every person I know.-Taveras

They were super nice and reasonably priced. would recommend to anyone out there!!

Got a brand new couch set and table set for less than 800 with delivery... Friendly staff and professional great place for those on a budget and still want good furniture

Very Affordable prices friendly staff highly recommend

If you need a mattress this is the place to go. Tell them whaT you are needing and a price range and they will help you.

Will not honor prices that they have listed waist of time will be contacting better business and public lic relations at fort bragg.

I have ordered twice from All American Mattress and Furniture and have been very pleased, Im looking forward to ordering new living room furniture from them, Their prices are awesome and never had any issues at all, Thank you Alex

The current timeline - Sectional ordered on the 14th of November, expected Nov. 26th - Dec. 1st. Four calls, each time it’s on the truck tonight, call back tomorrow..... call today (Friday), it’ll be on the truck Sunday they say, call back Wednesday Dec. 12th..... No apology, no compensation. Not recommended.Update: Didn’t make the truck on Sunday, it’s, “trip assigned for Friday the 14th”.

Friendly staff, great prices. Product assembly/delivery is extra, but a great value for quality furniture

Great prices on name brand; very nice furniture. Only thing I missed today was the extremely friendly woman who has always helped us and greeted us as we would walk in the door.

Great Company. Will be buying from them again.

Cheap and easy, we found exactly what we were looking for below the price advertised on the website. Fast and friendly service along with having the giant tablet computers in store made everything a snap.

Very great customer service best prices anywhere Defineately be a return customer

Best buys around!

I decided I order my son a bedroom set and contacted the company as Ive done business with them in the past. I initially was going to go through progressive and get it financed but later decided to pay cash. I spoke with Brooke Saturday and first requested a cheaper mattress, then told her to take it off. I later said go ahead and add it to my order since it wont be over $800 she said oh no it wont be that much. I get it delivered today and theres no mattress. I call and she apologizes. I speak to Alex and he kept cutting me off saying hell deliver it sometime tomorrow and I said when bc Im not taking off more work, hes like I dont know. I told him I am writing a review and he says well Im not selling or bringing you a mattress you can get it from somewhere down the street and hangs up.

Purchased a mattress set less than a year old. I was told to send photos in because the mattress was to soft and caused back issues. I was told it looks fine and dont look like a warranty issue.I was told by management that another customer switch out a mattress that was to firm and was in the store. I let them know that my bed was king and what was in the store was queen.The response I received next was we cant take back used mattress. I stated you have one in the store from another customer you wanted me to switch out.Then the response was it was a warrenty issues.If it was a warranty issue why did you want to switch it with mine? He was willing to give me another mattress that is defective from another customer before I made him aware of the different sizes.There will not be another purchase from this company. Management needs to get the story straight before writing statement in email then going back and trying to change there words around to suite the company and not the customer.Honestly goes a long way but with NOT this company.This is the email sent to me from management stating the other customer mattress that was return was TOO FIRM not a defect.So why did you offer to switch their mattress for mine?In your response you stated a discount of $100 for repeat service but your email stated $60.00 again management get your STORY STRAIGHT.RE: MattressAlexander Rowland Reply |Fri 7/22, 4:58 PMYou PhotosThank you Kimberly, The mattress looks to be in great condition for under 1 year old. We do have another mattress that a customer switched out their Sweden Memory Foam queen mattress because it was too firm. Their`s is less than a year old also.... The mattress photos do not show any apparent warranty issue.We are gald to assist as best as possible, we are glad to discount the price showing by $60 for a repeat purchase but we are not able to take back a used mattress unless there is apparent warranty issue as previously expressed.

Very affordable pricing on great products. Before you buy anywhere make sure you at-least check their pricing out, first!

We have purchased all of our furniture for our first house and now purchasing our furniture for second home. You cant beat the quality or the price.

Good prices, nice staff.

This was my second time ordering from AMF. The first time we ordered a bed room set for my son and more recently we ordered couches. Originally, we went to Ashley, whom told us that they would price match competitors. Well, lets just say the couldnt match the offer. The only reason we tried Ashley in the first place was because they were closer. We did get our couches that had some damage and with in two days we had the replacement pieces at our door.I think the other people who are complaining about the delivery time are being unreasonable. Surely, you paid well under MSRP.I recommend these guys. Great prices for the same thing Ashely Home Store tries to bead your head over.

Got everything we wanted for the price we wanted and no hageling. Would and will recommend to everyone I know.

Very helpful and polite.

Lowest prices around for same furniture found anywhere Ive seen!!

Great values and service.

I first called to order a bedroom set from here and Alex helped me out a lot. He was great in the beginning. I had my furniture financed, but the full amount wasnt covered so I had a remaining balance. I spoke with Nicole to and I was told that once I sign the contract, the remaining balance would automatically come out of my account. I signed the contract, and called back to have everything delivered. Alex told me that they had some of my furniture in, but some wouldnt be in until the following week. He suggested that they deliver what they have, and when the rest comes in they will deliver that to me. I accepted and the first shipment was delivered a couple days later. The following week, I called to see if they had received the other shipment. They did in fact have it and I was able to set up the next delivery for the remainder of my furniture. The day that my furniture was supposed to deliver, I got a call from the delivery personnel confirming my appointment. An hour later, I got a voicemail from Nicole stating that my furniture was in stock and to give her a call so that I could pay the remaining balance on my bill and set up a delivery for the items. Im confused now because I thought both of these had already been taken care of. So I returned her call and asked her to explain what was going on since I had already paid the remaining balance and set up delivery. She repeated what she said in the voicemail and said that I would not receive my furniture until I paid the remaining balance that I thought I had already paid. Then she said that what I originally paid was the contract fee, not my remaining balance. (Never once did she ever say I had to pay a contract fee.) From that point on she was so rude and disrespectful that I couldnt even stand to talk to her anymore. She constantly cut me off and when I was explaining that I needed her to elaborate, her exact words after she cut me off were This is the payment. I can send you an invoice. You can pay it if you want. If not, thats fine. Refer us to a friend. Needless to say, she got hung up on and I tried to get ahold of Alex to see if he could explain everything to me. He didnt answer. Nicole calls me back 5 minutes later and her exact words were, I just spoke to Alex and he said that I can send you the invoice, but its a Friday afternoon and we just dont feel like arguing. I was baffled and sat on the phone listening to her accuse me of trying to argue with her and basically called me a liar because she was sure that she told me all of this before. Not saying dont shop here, but the level of unprofessionalism here is too high for my liking. In the end, I won because the first mistake that Nicole made was doing her research before she told me Well youre not getting your furniture until you pay the money. What she failed to do was LISTEN to me as I was trying to tell her that the delivery personnel already called. So needless to say, they got their money when I was ready to give it to them but I got my furniture the day I was supposed to get it :) I tried to get ahold of Alex and he gave me the run around. I figured that he wasnt going to call until he found out that my furniture was delivered even though I didnt pay this remaining balance that came out of no where. And thats exactly what happened. He finally called me back 5 hours later and the first thing he said was Did your furniture already come? He had no remorse nor did he apologize for accusing me of arguing when I just wanted more clarification that his assistant failed to give me. When I told him that it was not professional for you to tell your assistant to tell me that you dont feel like arguing, he replied Im sorry maam that you feel that way. Then at the end of his conversation he says, If you have any questions or concerns, feel free to call me anytime. How am I supposed to believe that when I did exactly what you just told me to 5 hours ago and not only did you not answer, you told your assistant to tell me that its a Friday afternoon and you dont feel like arguing. Smh.

Great deals on name brand furniture.

I do not recommend this store bad service.....

Does not give accurate closing times

Friendly courteous staff