I needed a car really bad and they helped me get out of a bad situation and in the kind of car I wanted I highly recommend them

Shandell is a very patient and knowledgeable customer service representative. He explained everything to me and made sure I understood.I am very satisfied and thankful for the careful service he gave a senior citizen.

So just getting started with them, but it’s amazing so far lol I’m so freaking happy absolute love my car! I just wanted to give a huge shout out to Amber she made this experience wonderful dealt with every need and question I had she got me through. ❤️ Ur way Amber thanks again 😊😊

Shandell was amazing! He was funny, patient and very understanding when explaining everything. As a 1st time car buyer..I appreciate this. And he got me a great car!!!

Shandell and staff were very attentive and did a great job helping me get a new vehicle, we were there late but never a complain always good and positive attitude.

Yamilet was awesome. She help me right away and was very helpful with explaining every detail. I would recommend you all to anyone. Thank you.

Shandell was awesome hes a awesome dude and really worked with me to get what I wanted

I bought a 17 fusion that I suspected had a continuing leak. I had to leave town for work (truck driver) and did not get back for a 3 weeks. My wife was having to put air in every couple of days. I finally got back to Lakeland and Kenny at the Lakeland office went over and above to solve the problem.Great job Drive time!

Tameka was absolutely incredible!!! She was knowledgeable and reassuring. She made what is usually a very stressful roller coaster ride of buying a car absolutely smooth! I’d recommend this location to absolutely anyone! Thank you for getting me into my dream car!

Great customer service. They go out of there way to make sure you, being the customer are satisfied with what you are getting.Would recommend them to anyone needing a car

A smooth process and very up front with us, thank you to Shandell for making the process simple for us.

The best customer service ever Shandell and Matt was awesome.

Amber was amazing! My wife and I came in with our newborn, 1 1/2 year old, and 9 year old, a little stressed out and exhausted adjusting to our new addition and the changes that come with that. Amber was extremely understanding and patient while we discussed our business, soothed a newborn, and chased an extremely fast child approaching her toddler faze through the dealership. She allowed us to look at everything we wanted to see until we found the perfect vehicle for our family. I was hesitant at first, I have never gone to dealer such as this before, but she made us comfortable and the process could not have been easier. I would absolutely recommend DriveTime to anyone who is in the market for a fair value, good quality, used vehicle. Their vehicles come with a fair return policy, and they offer several fairly priced extended warranty options as well. We will definitely come back in the future for any other vehicle needs that we may have.

Yamilet was AMAZING! Excellent service and very acknowledgable (:

I had a wonderful experience at drive time. Yamilet was very helpful and very upfront about everything. They worked with me and actually gave me a chance at getting a good car. I would recommend this place to anyone looking for a great car.

Tameka Rochester, is an expert at customer service. She called me 2 days after I purchased my car, to make sure, all was good. When I finally got my bank account and routing number from my bank, she walked me through setting up my auto pay and stayed on the line to make sure everything went well. Her upbeat attitude and understanding nature, made me feel like a person. Instead of a dollar sign.She is an asset to Drive Time in Lakeland.

Tameka Rochester was the friendliest, most professional saleswoman I have ever dealt with. Because of her, we will be back soon to purchase another vehicle. She makes you feel at ease and calms any anxieties you may have.

Awesome experience. Shandell made the experience fun and easy and was able to understand what I was looking for in a vehicle.

I had great time Shawn was funny, entertaining, and made my buying experience very easy. A breeze. I was in and out with no hassle.

Had a wonderful experience here today, Matt was my salesperson he’s very detailed and explainable the process was painless! I love my new car 😊

Best experience ever! My sales agent Tameka R, was so knowledgeable, Nice, and Fun. She made this progress so smooth and effortless. 2017 Thanks to her and the rest of the team 😊😁😊🥳

Very easy and smooth process! Drove a long way and everything was ready to go when I got there. Tameka and Shandell were amazing!!

Shandell was Amazing and he got me a great car and was very helpful.

Matt was amazing! Approval was quick and pain free. Thank you for our Kia, we definitely will be coming back!

We traded in our paid off vehicle, put more than half down on the one we bought to get a phone call 5 weeks later from Yamilet (who was our sales person) saying that there was an issue with our title and if we didn’t handle it that day they were repoing my vehicle. The title was suppose to be digital, it wound up being sent to us. After calling corporate to find out what was going on, they explained Yamilet handled this in a very unprofessional manner and that they would not repo my vehicle because that is not how this is handled. The manager was amazing I did deal with him in getting the title straightened out but I can only hope she never speaks to another customer the way she did myself on the phone. Yamilet was very pushy about her “amazing” review she made me post while sitting in front of her instead of allowing me to do it on my own time. The way she handled the whole sale had my husband and I not at ease when we left and definitely not at ease 5 weeks later with how she spoke to me. Please do better and maybe add some training into her work experience. We have bought from drivetime before and did not deal with anything like this.

Matt and Yamilet was great!! Got me into a car quick and easy. Made the experience with while. Will recommend this location to anyone

TAMEKA IS OUTSTANDING AND SO HELPFUL. EVERYONE AT THE LAKELAND BRANCH IS SO KIND AND HELPED ME ALONG THE WAY TO GET A WONDERFUL FAMILY CAR!!!! THEY ALL DESERVE A RAISE!!!!

I love that these people are willing to work with you and help you out . Shandell was awesome . Overall great experience

Mr. Rouse is enthusiastic and knowledgeable. He took time to explain what I didnt understand and did not pressure me at any point.

Great experience!! Amber was very friendly, kind and helpful in finding the right car for us!! The car runs great and the family loves it!!

Great experience with Yamilet, very nice young lady, she explain everything to us. Smiling face no rudeness, very good with people

Experience was fun and amazing. Tameka was very patient and kind. Great service

Shawn was great helping us with purchasing a car I would recommend anyone to check out drive time.

See Shandell he will get you in some wheels where you feel comfortable and safe 👍🏻

It was a pretty smooth and easy process, only spent 2.5 hours in the dealer. Highly recommended.

Yamilet was amazing! She was so kind and patient with my boyfriend and I, especially since we were so picky! We also had our 6 month old with us, and she was so understanding when we needed to do stuff for her. The process was quick and easy! I wasn’t expecting to go home with a car, but it happened and we are so happy! We found the perfect car in great condition for us and our three littles! Thank you!

Amber at the Lakeland location is super awesome! Unfortunately, I didnt get to meet her in person, but she was extremely helpful and polite over the phone! She helped me find the car I wanted in my price range, even though it was at another location. This was by far, the easiest and best car buying experience so far!!

I had the BEST experience! Yamilet was AWESOME at the whole process! She was patient and funny too! I got a great car! Will do my buying here again in the future!

Yamilet really helped me get everything I wanted for a reasonable price and even gave me helpful tips that I will pass down to friends who are looking for cars HIGHLY RECOMMENDED😁👌🏼

Had a great afternoon with Shandell and the team at DriveTime. Thank you for a wonder car buying experience.

Tameka was awesome.. made buying my car easy and stress free.

Excellent service absolutely a satisfied customer and will definitely come back for my next perchaseThanks a bundle

Amber was amazing! She went above and beyond to get me in the perfered vehicle of my choice. Im very satisfied with the service from her and the manager of the location.

Tameka Rochester was completely amazing and very patient with me and in the end was able to get me into a wonderful vehicle.

Thanks to Yalmilet for helping us get our car we really appreciate all the work you did. Again all we can say is thank you for all your help. God bless

Shandell Rouse was WONDERFUL ! When I tell you I felt like we were attended to like people and not another number or sale ! I would recommend HIM all day to anybody ! The whole experience was great, full of laughter and he switched the rocky parts for smooth parts ! He gives you great ways to save on your auto contract, he gave great insight on saving the smart way ! He showed that he really cared wholeheartedly about the entire process, not just a sale ! I’m telling you, if you want to have a great buying experience and have nothing but laughter and honesty and comfortable experience all while feeling like a person, go to DriveTime and speak to SHANDELL ROUSE ! And if he ain there, grab a card and ask him when he will be in cause you’re gonna NEED him for your auto experience ! Thank you, Shan ! It was more than a great day, it was a great experience!

You did it ♥️ thank you for your best time at time drive we enjoy you be blessed

Yamilet was amazing she helped understand every single detail and got us in the car we absolutely fell in love with

Was amazing helped me with everything. Amazing service altogether

I needed a car as my old one started knocking. Amber was great! I found a car online. From the time I got there to when I drove off the lot was about 2 hours! The car I was interested in had a dead battery so they jumped it and let me test drive it and when I got back they went to Advanced Auto Parts to buy a new battery and they installed it for me!!

Shandell is a great salesman, drive time is gives a great experience, I just purchased a 2017 Elantra and it’s got really good miles for a somewhat newer car. Shoutout to Shandell again for helping with the purchase and experience.

Great experiance with Shandell Rouse at the lakeland location. Explained everything very well.

Shandell was great and very energetic..I had a great experience working with him.

Amazing customer service and helpful without even having to ask. Got us into a vehicle with no problems. The best place for anybody to go to. Yamilet Ralat deserves a promotion!!!!

I went with my daughter to purchase her first semi new car. What a wonderful experience. Very professional, courteous, friendly and quick process! Would highly recommend!

The drivetime representative was very great and knowledgeable of what she is done best experience ever.

Amber lawley was a great saleslady well spoken helped anyway she could . Highly recommend

Shandell Rouse was very helpful and polite and got me the car I wanted.

This place is awful! Sold me a 2014 Santa Fe Sport with a junkyard engine in it...stopped working after having it for 29 days! They left that part out of our car fax and recalls..we would have never bought it for $30,000 with a junkyard engine! We plan to sue since they dont wanna make it right! Corporate here we come!

Shandell is a great rep. Highly recommend

Awesome experience!! Fast easy and Shandell was awesome to work with!!! Thanks for everything!!

I highly recommend Yamilet. She is very nice and knowledgeable of the vehicles. She does not rush you when making a decision. Lots to choose from. She’s quick with the paperwork and bank approval. The longest part was me making up my mind which car I wanted. They offer a good warranty and gap insurance on all vehicles. Smooth transaction.

Awesome experience Shandell was very helpful, professional and personable.

Give me Mr.shandell a raise and the highest accommodation you can give an car care agent for staying late to help my mother and myself getting my new car he deserves it

AMAZING is all that needs to be said! Alex was extremely helpful. Everyone jumped in when I was ready to give up and started crying because my insurance company messed up my payment. DRIVETime worked it all out and I drove home that day. I haven’t had a car in years so it was nice to be with someone so patient and understanding thru the whole experience . THANK YOU DriveTime!!

Yamilet was great!! She got me into my 2015 Escape no hassel!

Shawn was wonderful and made the process super fast and easy!

Tameka was the bomb best customer service ever !

A family member kept telling me to go to Drive Time. I kept procrastinating it. Thinking they would not approve me for a vehicle. Well it really took some time till I finally made that decision to go. And I’m so super happy with my preowned Kia Soul. I definitely recommend anyone to go. My sales rep Yamilet Rolat was sensational and very professional. Thank you Drive Time.

I really enjoyed Tameka Rochester at the Lakeland location.She was friendly and made my purchase very smooth.She was the best.

I cannot say enough nice things about Tameka and Matt; they were so efficient, so professional, we felt like we got an honest, excellent price on our new car, and the whole process was almost completely handled electronically. Thank you so much for your excellent service and professionalism, HIGHLY RECOMMEND!!

We laughed the whole time, he was awesome

Lakeland location is very nice to go to friendly people no pressure the sales staff are all very professional. Yamilet was awesome putting up with me and all my stuff going wrong and me trying to make up my mind on what I wanted thank you DriveTime and Yamilet.

Yasmila was very professional and made the entire process including the test drive, obtaining insurance, paperwork, and having cleaned all less than 3 hours!

This was the easiest car buying experience that I have ever had. The sales representative was friendly, helpful and did not try to talk me into anything. I would enthusiastically recommend them to anyone looking for an affordable used car.

My experience was amazing while I was nervous I pushed forward and was blessed to have great customer service at the Lakeland location.

Tameka Rochester, your the best!! First of all I want to thank her for her going out of her way to help my family and I have a better and safer vehicle to be in. She is the most kindest sweetest young women. I have to say for me personally that having a women as a car salesman is the way to go. Thanks again for everything you have done. I would recommend that you go to DriveTime and see Ms. Tameka.Your a ROCKSTAR !!!

My experience with shandell was excellent

Very professional. She made sure we were happy and satisfied. Considering the pandemic we didnt have to wait that long and we were able to drive away happy in our new car.

Sales Representative, Yamilet. She was very professional. She made sure everything was up to par and working. She made me a happy person today and we both believed and had faith. God is in charge of it all.

Yamile helped me and was very attentive to what I needed. Valued my time and helped me with everything I needed; my my experience great.

Yamilet is the best ! She really helped me understand the process and very polite and professional, I recommend her 100%. Thank You Yamilet !

Everything about this DriveTime location was 5 stars! The service, the vehicles, the information on the vehicles, the people, etc. Just fantastic! And best of all, I was approved! Michelle was amazing at helping me find the right car, and the process was simple. She just showed me their wide inventory of available cars, I was able to narrow down a group that I liked and that was best for my income, then after the test drive I chose the right one for me. Plus with being able to sign electronically, paperwork was a breeze! Definitely would recommend to anyone needing a car right away and who is looking for an honest, easy car buying experience.

Tameka Rochester was phenomenal. Helped us pick out the perfect car and spent the time to go over everything with us so we are fully prepared for the responsibility. We would definitely recommend her to sell you a car if your in need of one!!

The experience was grate...the sales personal Ms Tameka Rochester was the best in helping me getting in the vehicle of my choice....thanks Drive time....

Amber Lawley was extremely helpful and was very patient during our car search. She made buying simple and painless. And when a issue arose she was very involved in helping solve the issue! Would highly recommend

I came in from put of town(texas) and the process was quick primarily because Id done everything. I have no complaints about the purchase experience. The car sold itself. However, the only reason Im not giving a 5 is because I feel as though the car should have been detailed and had a full tank of gas. It was just enough gas to keep the light from being on.

Yamilet was absolutely amazing! Thank you so much for putting my family in our new car and for making the process of buying a car not terrifying! Love the benefits of being a part of the Drivetime Family. 10/10!

Yamilet was just simply amazing. 1000% Recommended

So, I was there along with a family member a couple weeks ago, Michelle, Yamilet, Amber, Matt are all the people we came in contact with. The first car we drove off with did not work out for us, so we took the car back within 3 days and signed an agreement on another car that was picked out with no other questions asked, and we are happy with the purchase. These are great people to do business with, very polite, understanding and they do their best to get you in the car you want. A+ staff in my book.

This by far one of the best experiences I have had buying a car.

Yamilet was amazing, professional, friendly and knowledgeable the whole team is awesome very good experience, thanks.

Yamilet was very straightforward and helpful in the process of selecting my car. Made the process very enjoyable and painless.

Excellent service from A to Z, Yamilet was upfront and clear with everything from the beginning and the car I bought was on point. Would do business with them again. Thanks a lot, specially Yamilet @ Lakeland.

Awesome and professional experience. Yamilet made a tedious endeavor very relaxing.

From start to finish the process couldnt have gone any smoother. I applied online and once I had the approval for the down payment I went searching for my car. It just so happened they had a 2018 Kia Forte on the lot and in the perfect color, blue with black interior. I had an older model Kia Forte a couple of years back and I really loved that car. Afterdealing with 3 different dealerships looking for a new vehicle I got frustrated because they still act like they are doing me a favor. So I made an appointment, with Amber, to come sign the documents and pick up my car. This happened in a span of 24 hours. I walked in with the documents that Amber asked for and the whole deal went like boom, boom, boom. Through it all the dealership was hyper sensitive to customers and their safety. My husband and I were in and out within an hour. Excellent people and a great place to find a great, clean, used car!

I had the pleasure working with Adi and he was very pleasant and was very informative on all our questions. Today I walked out a very happy customer. Thank you Adi !!

I’ve bought numerous vehicles over the years and this was the easiest and most enjoyable experience. Within minutes I realized the loan approval was already done, just had to verify the info that I provided ahead of time.No pressures or hard sale! Simply picked the vehicle that fit my needs and they made it happen. The sales associate and manger created a great sales experience!

Yes! I would recommend Yamilet and DriveTime to family and friends.From the beginning of the process they were responsive, professional and very friendly. Each person I spoke with, Amber, Matt and Yamilet were very helpful to me during this process. I am very satisfied with my experience and my purchase.Thanks DriveTime Team!!!

He was very knowledgeable and helpful.