We bought a 2021 Honda Accord at Regal. Clayton was very kind, helpful and found the best deal for us. His manager James is also a great helpful man. Sammy the finance manager explains everything in details and does not pressure you to buy anything. We bought a service warranty from him anyway. I highly recommend this dealer..

A nice easy experience. This is a 3rd Honda and there will be more but only from Michael Greenhow. By far he has made trading in a car and buying a new one a pleasant experience. We referred our friends and family and they were also very happy with their purchase and experience. Thanks Regal Honda.

Took my wifes 2500 diesel for an air bag recall. The staff was friendly and informative about what was about to happen to her ride and about how long it would take. Lots of personnel scurrying about cleaning passing papers and answering phone calls. The waiting room was large with magazines to read as well as a television to watch. They were pretty much on the button about the time with them actually finishing slightly sooner than anticipated.

I must say, Regal Automotive is truly phenomenal and professional. I purchased a 2018 Honda Accord Touring 2.OT and it was the quickest car purchase Ive ever experienced. Most of my deal was worked out through email and when I arrived at the dealership, the car was already pulled out. After test driving this beautiful ride, all that was left was to complete the paperwork; I was in and out in an hour. Shout out to Shane and everyone else at the dealership!

Typical dealership putting their bottom line first. Recommend you do your homework before you negotiate.And it is in the applicable fees that the dealer will sneak inexplicable charges.

I was very interested in buying and showed up prepared. Everything was going fine until it was time to talk financing. I was given a breakdown of what my estimated monthly payments would be and the numbers seemed a little high so I asked what APR they could offer me. This seemed to be a problem. The sales guy leaves to talk to the finance guy several times and says he doesn’t have access to that info and that the computer inputs all the data. I keep asking what APR they can offer and the sales guy wants me to sign a stack of paperwork “that we can rip up later” so that I can be told what rate will be. Close to an hour after this back and forth and waiting the finance guy comes in and gives me a range. It’s high so I thank them very much for their time and say that I need to think about it because I’d like to see what my credit union can offer. I get to my car and am just sitting down when a man that I hadn’t seen before comes strutting over and physically blocks me from closing the door asking me “what’s the problem here.” I told him that I’d like to leave and he says “well I guess you don’t want the rate I was going to offer you” with all the attitude of a surly teenager and slams my door. It was the most unprofessional experience that I’ve had in my life and to say that I was made to feel uncomfortable for wanting to weigh my options is an understatement. This was more intimidation than sales tactic but maybe I’m naive for expecting to be treated with respect at a car dealership.*Update: I’d love to see the security footage of someone following me to my car and hear the audio to go along with it.

Nice experienceBaziel was a great salesperson.

Went there to get a new Fob Key and they had it ready the next day! Fast and excellent service from the customer service Lady and its employees in the back! Thanks for being courteous and professional! You guys made my day🥰

Crissy was great! Hands down the best experience Ive had at a dealer service center. Quick, great service, professional, honest.

Prompt friendly service. And a carwash too. Thanks Regal Honda. A large spacious waiting lounge was very nice.

Love the LobbyGreat service peoplegreat oil changes and car maintenance😃

First time experience with service department and as I am not local it will probably be my only one. That said. I would gladly return based on this initial experience.Mine was a simple standard service but done professionally and quickly. Easy check in and check out with courteous service. Overall, pretty frictionless event.

Long wait getting an oil change done. Even with an appointment. Personal service is above average. The waiting, not so much.

My husband and I purchased a 2014 Chrysler Towne and Country on 8.26.2021. IT took all the money we had. My husband is in a wheelchair and I have MSC cancer and am beginning to lose strength picking up wheelchair stuff.It broke down 13 days after we bought it and. They came towed it away an fixed it. They have it a week not too bad.Two weeks later we went to Bushel and stopped for lunch and took put grandchildren home. The next Saturday we were going to get my husbands hair cut and see my mother who I haven t seen on three months due to Covid.The van broke down again and I had to move all his wheelchair stuff to my smaller car.I called Regal got a little run around and they said oh you put two hundred miles on it since we fixed it the first time??!! Well first of all ite 30 miles from that dealership to my house Bushnell is about sixty and dropping off our granchildren another 10. He has the nerve to as me if I had AAA this van isbreaking my heart and they. Dont care. They did say they would come on Monday and tow it back. Is it possible to buy a car and it not breakdown every two weeks!!! I just hope and pray that is really gets fixed this time and I dont get yelled at for using my van

Very busy. Took 1 1/2 hour for oil change. Price goes up every time I go. Dont think Ill go back

Not a bad dealer, but make sure to double check your paperwork.We have purchased 2 new Honda’s here through the Costco program.The new facility is certainly a step up from the old.Water, juice and popcorn are provided free of charge for those waiting.

Great Service & Friendly people!A+Thank you!

This morning when Daniel left me a voice message confirming a visit to inspect a car I had inquired about, at a certain time that I never agreed to, I called him back to inform him that in spite of this fact and out of respect to him and the dealership he represents I will take the one hour trip but will be an hour later. the least Daniel could have done was to make sure that there is a car to show !!!Daniel asked Victor to show me the car, however, was showing a different car that was not the same color, just been bought from the auction, with all the white auction markings on the glass, dirty with a big yellow spot on the white leather seat and $6000 more expensive. I showed Victor the car I drove one hour to see, he said it was at another Regal dealership. I did agree to go there to see it nevertheless only to find moments later that car had been sold 2 days earlier. .Thanks for wasting my time and gas money Daniel and for not being bothered to walk out of your office for any apology.

Bought a nice car from there.

Best of the best Thank you!!!!

Awesome buying experience Clayton was very helpful

I still think this place is awesome if you make it that way. I recently had a less then awesome experience they did not perform the service I requested and I didnt know it until I was on my trip to Indiana. I did come back expressed my problem to their service manager and he gladly gave an apology. I expected more. So I subtract a star from my review for that. Make it right next time. You charge $180 an hour. Do the work your customers ask you to.

For years we have not used Regal due to a previous incident. But both Doug Maynard and James Henry were excellent this time.

Good helpful service.

Love it her I have come here for the past 5 years . Jonathan M. Thank you for you help Andre help with the right car for our family thank you for you help. God bless.

Gabe was a very pleasant person to work with.

Went to see what is my car worth for a traid never said that I was going to buy another car from them and without my consent they ran my credit that made may score lowerd not happy with them they were not onest doing things like that without permission wont be going back sorry I may got a few points down on my score but you lost a feuture customer for good.

On October 3rd 2020 I had my 2017 Sierra 1500 serviced at Regal for an oil change, tires rotate and balance, and a new cabin air filter. When they got done I got in my truck and noticed that the ac fan was making a loud and rough sounding noise that I’ve never heard before. I told them my truck has always been quiet running and it did not make this noise before I brought it in for service. So they took it back to maintenance and they told me they blew out some leaves from that area and it should be fine but when I got in my truck again it was making the same noise so they took it back again and this time they told me there was nothing they could do about it. I even rode home and went through all of the AC settings thinking it might get unstuck but still makes the same noise after sitting for a couple hours. My truck was perfectly fine and made no odd noises before I took it on October 3rd, 2020. I have always kept my truck up to date on service. I need an explanation or something. I can’t buy a new fan and leave my truck with them for a week like they suggested. It seemed like they were super slammed and trying to rush through cars that day. I am extremely upset because I love my truck and take pride in it.

I had the most amazing car buying experience ever. We purchased a 2019 Honda Pilot a yesterday. Thank you to Jordan in the Used car department. He is kind, friendly, efficient, and I never felt pressured!! He was so helpful before AND after the sale. He is still working on a few things I requested. So awesome. Who does that?? We purchased a new car from Regal in 2015 and were very happy with the vehicle but the experience of the sale was so so. I have totally been won over and cant imagine going anywhere else for my vehicles! Ask for Jordan, you wont be disappointed!!

One problem...they no longer vacuum out your vehicle for free. This is a deal breaker for me. I could go to Winter Haven Honda, as they have never vacuumed as far as I know. So I was going all the way to Lakeland because when you got your FREE car wash you got your FREE vacuum and tires shined. Well...not anymore...your car wash is free, but if you want a vacuum or your tires shined you pay for the Premium car wash and you get the car wash, the vacuum and your tires shined. If memory serves they charge $11.99 for the Premium car wash. They told me it is because it slows them down to do all of this for free for every vehicle. And people dont want to wait, they are in a hurry. But my thinking is, if I want my car washed and you are doing that anyway, I can wait a few more minutes to get the vacuum and tires done. They just want to make more money, as if they dont already. So they have decided to charge for the big package, which really isnt t that big. I am discouraged by their decision. I realized if their offers are no better than the offers at Winter Haven Honda, which is closer to me, I might as well consider going there. We shall see how I feel the next time I need my oil changed. Oh...and usually I get charged for an oil change and tire rotation between $20 & $30 with a coupon that I usually will have, and I realize because of Covid prices everywhere are increasing, but they charged me $60. !!!! I have given them a big ol 3 stars!!!

The Honda dealership is nice to work with

Thanks,Ray.Very nice people.

After an accident 3 days before Christmas, I lost my beloved Scion. While 12 yrs old, it only had 26,345 miles on it! With the small amount the insurance gave me, I started car shopping on-line and found this vehicle at Regal by the stadium in Lakeland. After doing as much research as possible, it checked all my boxes. We went to the lot, looked at everything, asked all the right questions & test drove this red, 2004 Toyota Tacoma. After much negotiation, I paid cash & drove the truck home feeling pretty good. If I had done the review then, they would have gotten more stars, but I waited & 1.5 weeks later, the Check Engine light came on. I addressed this situation, the light went off & I thought I was done! Wrong, a week later the light was on again!! This time its much more in depth & I cannot afford the repairs. All my fears about a used car have been realized. I am an elderly woman on a fixed income and cannot afford this!! I am heartbroken, did not even get a month of driving this vehicle without problems!!!

Just wanted to say no matter how dirty the car is before its clean remember the hard work that is put in to restoring the cars thank you Angela back in detail youre the BEST thank you so much for your service and hard work Angela keep it up ❤

My experience at regal automotive was great and they are very helpful Clayton Fisher

Great place to find a vehicle. If you are searching for pre-owned then I suggest Douglass. He is an excellent worker!

Jordan was amazing and we got a new car so thanks jordan

Christy is the best.

Drove the whole way from PennsylvaniaThe truck was not clean like I was told And the financing was a disaster after I repeatedly asked of it was done. Truck was only a year old and only had 9k miles. Drove it home after getting 9 hard inquiries on credit report. Needed a new front camera and three recalls done as soon as I got home.If it wasn’t halfway across the country I would’ve asked for my money back.Stay away

Good sales staff, horrible finance people. Save your time, and find different dealership. Unless you enjoy to go back for a month to make them fix their own mistakes

I would NOT recommend doing business with regal unless you are a person that enjoys being taken advantage of. Do me a favor and forget my contact information, I will not be back, and surely dont need anymore spam from yall. Happy holidays, bye

Great place to buy a car!

Always clean and friendly. Havent convinced me to leave yet! 😉

Sales person seemed great at first. Then didn’t return my calls, but we did finally agree on a price and then the next day the price changed. Wasted a lot of my time with old school sales techniques. Definitely not focused on customer experience or transparent pricing. I contacted another dealer and purchased a new vehicle after receiving a solid transparent quote within 15 minutes via email. There are some great dealerships out there with professional sales teams that focus on customer experience!

Very nice staff..test drove the RDX...very nice!

Horrible experience, sales people don’t return calls. Sales manager is completely incompetent. I’m preapproved through my bank and was looking to purchase now while prices have dropped some. Sales guy had all my info and we were good to go on a vehicle I picked. I call to ask a question and can’t get the salesperson so the sales manager took my call and changed the purchase price of the vehicle. When I asked what was going on he started fumbling and said their were fees that weren’t originally added in the email quote. Mind you I asked 3 times for the out the door price with taxes etc. Provided my information accordingly and verified. So I asked for a break down of the fees that amounted to $4000 more and he gave me fees that added up to $2700. When I asked about numbers not matching he started talking about them possibly closing due to the virus. Bait and switch in this day and age doesn’t work anymore. Too many dealers out there looking to make a sale for a fair price. So I had to start the process over but found a better deal a little further away with no bait and switch nonsense. I don’t generally post reviews but them wasting my time agitated me. Buyer beware ..

I get GREAT SERVICE here!! Ive been coming here for years, I bought my MDX 2003NEW here. Went to a lot of places to find A reliable car. You would be surprised to know Where Ive gone before here 🤔They have ALWAYS been theGREATEST SERVICE to me.I have been to a lot of places & have never been TREATED AS WELL as I have here!!I THANK YOU for the long serviceI intend to come here tell my vehicle stops running. It is a 2003 & still going fine.

Used car sales run around and confusion with no confidence inspiring impressions. Apparently there is a used car “building “ somewhere behind three dealerships.

Just bought a new car here. The people here are wonderful. Great service too!

Ryan was awesome, gave me great customer service. Thanks Ryan!

Cody Hicks was an amazing salesman. Made my internet purchase very easy and hassle free.

Came in to purchase a few cars. Deon did an awesome job. He is very nice and patient. Thank you!

Great service, staff very friendly

First thing i said i was 2.5 hours away from the dealer for that reason i submitted my application online. I reacived a text from michele saying everything was good to go and test the truck wich was completely false. Confirmed later by Mat the “finance manager” if your thinking in bying in this dealer make sure everything is food before you make your trip

They take good.care of my vehicle

So far so good!

If just buying a car and making a deal was the only part of the car buying experience I would rate this a five star. Unfortunately its not. My wife and I bought a used vehicle. The very next day, the suspension light came on....that was over 3 weeks ago. I have called, left messages, emailed, chatted with somebody on their website, even sent a Facebook message. Crickets....Nobody has responded. I guess the next step is just driving from Tampa to the dealership, hoping that someone can help me.

Brought my car in for service after making appointment. I was greeted immediately and told my car would be checked within 45 mins. I received a call less than an hour later saying my car would be ready in 30 minutes. My car was ready and fixed when I came to pick it up. Great service, very friendly staff.

Great service

Great friendly staff. Excellent service

Best Service department ! Tim & Adam are super amazing

Service is great

First time Ive ever purchased a car on the first day of shopping. Deon was great!

Douglas The Man With the Hat was great! Havent had the vehicle long but so far the best experience for car purchasing for me ever and I used to sell cars. So far very impressed. My family love the car and I feel relief, thanks!... to all the people at Regal.

Extremely high pressure salesman.. They openly scam people..

Thanks Deon for helping us with our new CR-V

Easiest car buying experience Ive ever had. Our salesman Rick was outstanding. From start to finish very pleasurable. 5 stars in my book.

As a first time car buyer, it was a good experience. Sales guy, Michael Boswell, was friendly and personable. They worked with us on pricing and overall, I am very pleased and excited about my new Terrain! His manager and himself even washed my car at 8:30 at night so I could take it home with me that day. Thanks guys!

I have the usual complaints:was there for hours, started with the whole the salesman going back and forth from the managers office to me in order to strike a deal, and having to wade through all the warranty/gap insurance decisions. HOWEVER, Carl made it a very different experience. I called in advance more than once to weed out some of the stuff that would have made the wait much longer. He was very up front with me. I am not sure why but I have been to a few other dealers and the vehicles I test drove were filthy and one had an change oil light on. All of the cars on the lot were well taken care of and very clean. I was able to obtain a little history on my vehicle and even while the stupid haggling was in progress the desk manager John R was very professional and non pushy and smiled! While we waited for my husband to sign paperwork Carl was very pleasant and conversational and kept my children and me as comfortable as can be. I have been researching prices and quality with in a 200 mile radius and this dealership offers good deals on used cars. I drove well over an hour to get there. I am a happy camper with my choice. Carl was outstanding and I plan to tell others!

I highly recommend Chris Boswell!! I came to Chris about a year ago after being referred by a few friends. I was looking for a smaller vehicle that was better on gas & a cheaper payment. He was extremely helpful! Since I purchased my used Honda Accord from him, anytime I have had a question or issue he has continued to guide me in the right direction. There was no pressure in the least at anytime. He presented everything in a very straight forward, not confusing manner. All in all, my experience was absolutely wonderful. I didnt feel like I had to be on guard at every corner, for fear of being ripped off...Chris is trust-worthy and helpful. I will definitely do business with him in the future if I am in the market for another car. And would highly recommend Chris to anyone!!! You can tell he cares about his customers.

This dealer sold me a total lemon, Since 2019 Aug my used auto has had continuous maintenance issues, There is no excuses I have spent over 3500 in Repairs. Lesson Leaned,,,,,, Please beware.

Customer service is amazing! They really treated me better than Family. Shane Couey and Barry Lucas treated me like a VIP. I went in on a cold call and walked out with an amazing vehicle. They are excellent examples of Angels in this time of need in the world. My heart goes out to Regal Lakeland. And not only did i walk out with a new reliable car but i walked out with brand new friends. Keep it up!! If only more dealerships could follow your example this world would be a better place. Definitely would refer anyone i know to go here in a heartbeat 💓

Good service.

Was perfect till they didnt give me my complimentary car wash. I didnt even say anything. I just left.

AAA+++. Our experience buying a used 2017 Honda Accord was the best car shopping trip ever. We drove over 100 miles to buy this car due to the price thousands lower than other dealerships for the same car. Trey was excellent and lowered the price hundreds more for the final deal. The car was clean and in new condition with low miles. Owners manual was not included so Trey made sure we received a new manual complete with case delivered to our home. Thank you.

Yadi in used cars helped me get into a car with no money down, fast and quick strongly recommend Yadi at Regal!

Awesome dealership, very honest. Its hard to find dealerships like this. They went above and beyond to give me a great deal

My experiences have been very satisfying. Staff is cordial and response to your needs. My Rep Stacie is very knowledgeable and ensures my vehicle is taken care like it was her own. So far I cant say enough good things about the service department.

From the minute we got there until the minute we left, I could honestly say the experience was amazing! Being a manager myself I tend to be picky about a lot of things. This time I could actually be the customer because of how great service was. Not to mention we went to buy a car that was no longer available an left with an even better option. Chris & James you guys are amazing! I will definitely be purchasing another car without a doubt from this location!

Regal has excellent employees. We found what we wanted and are very satisfied with our purchase. We will enjoy traveling to Boston in our Honda Accord this month. Thank you, Michael, Fred and all others who assisted us in our experience.

Nice dealership, staff and prices. My sales rep Yadi was a pleasure to work with as well as the finance manager even though i had to go back and sign twice they got it done

In this corona crises RONN helped me a lot with lots of information about lower my payment over the phone thank you on. Definitely I recommend this place to buy your vehicle.

Great place to get a car! No hassle. They dont pressure you into getting a car. If you go, ask for Joe Rios!!! He was very patient and showed us many options, and also found ways to help us get a better deal!! Thank you for helping our family to upgrade!!

FRANKIE HOLLYWOOD IS SO HANDSOME!! He was so polite and charming. he took the time to answer all my questions and get me at the payment i wanted to be without the feeling of being taken advantage of. THANK YOU FRANKIE, SUCH A KIND YOUNG MAN!!

My family and I just moved to Florida a few months ago with my beloved 2001 Camry. Unfortunately she finally gave out and my family was left without a car. We planned to get it fixed, but for the cost of the repairs we decided to look at just getting a new car. I automatically knew to check Regal out because as I drove to and from work I always pay attention to peoples cars (I know its kind of weird). I saw many people got their cars from Regal. I called after finding a decent car online. I worked with Eric K and he was so awesome. I didnt know anyone down here at all to ride me up to the dealership so he helped me over the phone and got everything ready for me when I could finally make it in. I actually ended up getting the Kia Soul which was the car I always wanted. I felt comfortable with the staff at Regal! I want to especially thank Eric and Jonathan for helping me in such a crazy situation. Car broke down Friday, I had a new car Saturday morning! Thank you Jonathan for searching out an even better payment and warranty plan. If I ever get lucky to be in a situation where I could purchase another car, I know where Im going no matter what city I live in!!!!!

Have good customer service

Walked into the Honda building got 0 service at first couldn’t find anyone see 3 guys standing in an office so weak in to get some help all 3 bent over on their phonesStand shoulder to shoulder to 1 waited about a minute then turn and walked out obviously they suck at their jobs. Was approached by Sean afterwords who was great. Also Douglas Shane and Darrel were great and a huge help. Was told the 3 guys were managers at the Honda building. You 3 guys SUCK. I was interested in purchasing a vehicle had it not been for Sean I was on my way OUT.

The man in the hat Doug was absolutely amazing to work with! Personal and will give you the best deal possible! Very honest, straight forward, and not the least bit pressuring! One of the only car salesman whom I felt had my best interest at heart! Thanks again Doug!

Regal of Lakeland was very informative and allowed myself and my husband to find the right car for our family. Im very happy with our choice and would choose them again. Special shout outs to Joe because he made sure I understood everything and shopped within the budget I came into the dealership with.

Best prices in town Yadi and Pete were great to work with with, waited a bit longer than usual got it done!!

Was debating whether going with a New chevy in Tampa but thanks to Yadi and the staff I got a better deal on a used GMC, nice facility all around

Today we were in the Market for a bigger vehicle to accommodate our growing family. Ryan Cardin was a huge help today helping us find the perfect new vehicle. We found what we were looking for, and he got us the deal we wanted and we were out the door in our new SUV in no time!! If you are looking for a place to buy your next car... visit Regal North Lakeland and ask for Ryan Cardin, he’s sure to help you with your next car purchase and will help get the deal you want!

As a college student buying his first car, Fast Eddie really had my back helping me to get a great car without my parent breaking the bank. I was extremely impressed with his down to earth personality and ability to approach me on a personal level. Really felt like a part of the family, would definately buy from again.

The very worse place to ever buy a vehicle. About the same as Lakeland Dodge Chrysler Dodge Jeep. Run as fast as u can from these places they only care about the money that goes into their own pocket. If they say not true then they are a lier.run, run,run.u dont have time for m to tell u what they did to me.

Chris Boswell, is a top notch salesman that goes above and beyond for all of his customers as well and helping other salesmen. Ive never received service like I did from Chris Boswell when I purchased my last vehicle. Hes a great asset to this company/dealership or any other he may work at in the future.

Their sales department is a pack of sharks. If someone is in for an oil change, leave them alone. And do NOT use their phone number to illicit unapproved sales calls.Having an out of state phone number, this company bought area codes and exchanges that are not in Lakeland. Just simply unnecessary. False business practices, why would I spend thousands at a company where their first interactions are loaded with smokescreens.

The gentlemen at this establishment are bar none. They made sure they got me into a safe reliable vehicle for my family and I, along with payments that are affordable. Thank you fellas for all of your hard work. Fully and completely a satisfied customer!!!!!

I went to the Regal near Tiger Town, told Joe Rios what I was looking for and within 20 minutes he was showing me 6 vehicles in my price range at the Regal near Lakeland HS. Joe didn’t push me to go above my budget and was very knowledgeable. When the vehicle we purchased needed to be certified, he told us we could go home and he would let us know when it was available. As soon as it was available he called us, but unfortunately we couldn’t come up to get our vehicle. He said no worries, and brought us our vehicle. Very impressed by Joe and highly recommend him!

We came in looking for a car and got exactly what we were looking for. Joe Rios was great to work with and very friendly. They were flexible - able to meet when we were available and answered our questions and addressed our concerns. Id recommend them to others looking for a new or used car.

I recently bought a low priced, used car from Regal. It was my first encounter with Regal and I didnt expect to be treated like a high paying customer but I was. Johann was respectful and attentive to what I needed and worked very hard to get me a car within my price range. I was treated as if I were buying a new car. They made me feel like I was the only one there, buying a car and I will recommend to all my friends and family. Thank you Johann. Thank you Regal. Until next time.