Sears parts & Repairs Center at 17355 Torrence Avenue in Lansing, IL is the worst place you can go to get parts or seek help about your small engines. Save yourself some unnecessary headache because the customer service is awful. I spoke with a lady ( I am using the word lady here loosely) by the name of Sarah, she was very rude and unprofessional. This manager, Sarah, does not belong in a customer service job. I left this store and took my business to another company in Griffith, Indiana. The people at this store were very knowledgeable about the products and they were very professional. I will never go to this store again. Sears needs to give products and customer service training to staff at this store.

The Service was excellent they helped research the part and gave information on how to diagnosis the issue....Thank-You

Service crap! Called several times, each time they answer and hangs up the phone! The one time I did get an answer, the girl that received my call had a very nasty and unprofessional attitude! I dont see that location remaining in operation much longer.

This place is permanently closed!!!!!!