I had the best car-buying experience ever at Crippen Buick. Matt Gingras is so wonderful to work with. Hes extremely helpful, knowledgable, and not at all pushy! In fact, everyone at Crippen was great (shout out to Edwin!), and I couldnt recommend it more. Thanks all!

My new car purchase at Crippen Buick was exceptional. Matt handled everything efficiently and accurately. He explained all the features and differences between the two Encores they had in stock. Matt made sure I knew how to operate and understand my new car. In fact, everyone at the dealership was very friendly and helpful. Highly recommend Crippen.

We purchased a Buick Enclave on August 2nd, 2021. Matt, our salesman, was excellent. He made our vehicle buying experience the best yet. He was very helpful in explaining all the options/functions of the vehicle. Matt had a pleasant personality and was professional in reviewing all the paperwork as well. We are glad we chose Crippen to buy our Enclave!

From the moment I received my first call & email from Matt Gingras I knew that was where I would be going to buy my vehicle. He was warm, personable....but not pushy, which I feel was a strong point in his favor. He was very knowledgable of all points of the vehicle, as well as the discounts I could apply. He was very helpful with getting me set up, and comfortable with all the new technology that I was so illiterate about. I would recommend him as the salesman that would be my first choice!!! Whole experience was fantastic.

Just picked up my vehicle from Crippen. I had body work done and service. Staff is super friendly and go out of their way to help you.

Matt is a reliable, honest person that took the time to listen to what I was looking for in the vehicle that I purchased from him. Matt certainly understands the importance of customer service and customer satisfaction. I would highly recommend Matt to my family and friends.Thank you,Marci

Nick was fantastic to work with and quickly found me the vehicle I was looking for in the color that I wanted. Great customer service!!

June 14, 2021 We (Sandy and Jon Boyer) purchased a 2021 Acadia Denali from Scott Kemp at Crippen. It’s always a great, easy experience with Scott. I believe this is the 7th vehicle we have purchased from Scott since 1999. It’s always a pleasure and we have always been satisfied. Thank you Scott for all you help and caring attitude. See you for the next one.

My wife and I had a really great experience at Crippen Auto. Edwin is the real deal. He was so helpful. He treated us like people and walked us through everything that we needed, he was awesome, his customer service was excellent and the whole entire atmosphere of the dealership was wonderful, from Chad to the receptionist at the front, to Matt our sales guy. Thank you for a wonderful experience. We will definitely be recommending others to you.

Recently upgraded to a beautiful Volvo. Nick was super helpful with getting us the exactly car we wanted and in a timely manner. He was personable and well informed about the vehicle.

I bought a new Mazda 3 from Crippen about a month ago. Lisa Ellis was absolutely fantastic!! She genuinely had my best interest in mind and was there every step of the way. The process was quick and easy! If you are looking for a car, see Lisa Ellis!!!

Went in for a simple oil change on a Wednesday and had to mop up the oil in my garage on Friday.I took it in for them to clean up and not even an apology. WOW! Is this what our society has become?

Great experience! We were able to get a lot of the things taken care of before we arrived via text and email. Thanks, Al, for being thorough. Thanks, Edwin, for taking care of the financial side and the refreshing conversation!!

I worked with Matt in new car sales. He was on it and kept my updated on the status of my new truck. He made the experience easy and enjoyable. Awesome job Matt!

AL and the team at Crippen have been great to work with. This was our second car purchase with Al and it was smooth as silk. We were able to handle a majority of the deal over the phone and via text. We spent a total of about an hour at the dealership to test drive the vehicle and sign the paperwork. Chad the finance manager did a great job of not being pushy about warranties or additional dealer fluff. This is the kind of experience most car buyers are looking for these day. Simple quick and painless.

I (Mikka W) purchased a 2020 Cadillac XT4 today and the experience was amazing. I live in Indianapolis, IN and I did not have to lift a finger to get the car to me. Lisa was so attentive to every question I had and it was truly a pleasure working with her and Crippen! This is the first time I have bought a car out of my state and everyone I talked to made it a great experience.Thank you Lisa, Edwin, & Roger!!

We came from out of town to look for a new vehicle and will definitely be back again! Scott Kemp was amazing to work with and made the process so easy!

I bought a Enclave not even 3 months ago and its having transmission issues. I was told its under warranty & they cover up to $2000 after having it towed there they still expected $3400 out of my pocket to fix it? Calling around thats the regular price for transmission work...also My oil was also changed when I purchased the car and they put the wrong oil filter in it.🙄If you dont want to pay $1000s to get a car fixed while still making payments I suggest not buying a car here.

Professional and pretty quick delivering service. Also explained exactly what needed to be fixed. I find them reliable

Just bought my first Buick! Matt G. Was so helpful and informative. Thank you from a very happy New owner.

Volvo repair experience. Forgot to review a few yrs ago. Had an XC70 with a whining noise from the rear. Diagnosis was part of rear differential needed to be replaced. And probably/possibly the rear axle. New part was abt $10,000 parts & labor; 12 mo warranty. Used part abt $8,000 w/ a 12 mo warranty. Found a Volvo repair shop in a Volvo forum. This place sells rebuilt parts; ships or installs. Located in Virginia. They did the work for abt $2,500; with an unlimited warranty. No axle repair was expected or needed. It was worth the drive. Repair still fine after many miles & abt 2 plus yrs later.Crippen has done other satisfactory work over the yrs. I would get another opinion on any high $$ repair.

We are adapting Matt if thats OK with you. He is the best salesman I have ever dealt with in my life I am 52 years old and will not be buying another new vehicle unfortunately. But I have plenty of people that are looking for a new vehicle in will be sending them mats way if you want a good person that looks out for you go see Matt I love him hope comes to my barbecues thanks agaMatt att for everything your the best dude .....Gin Wright

Best experience I have had purchasing a car. Entire team at Crippen Cars was friendly, patient and helpful throughout the process. You can tell they genuinely care about the customer. Jeff Crippen and Lisa Ellis were wonderful to work with. Highly recommend.

I had terrific service from shopping to financing. Clean and beautiful dealership.

I recently purchased a used BMW X5 from Crippen Auto. My sales consultant was Ricky Esquivel and the manager was Mike Doyle. Through my purchase experience with them I gained the highest regard for these two men because of the way they handled my transaction and facilitated the purchase and delivery of my vehicle. They both went far beyond what was necessary or required. Their demeanor was friendly, professional, and their communications were stellar. I highly recommend the team at Crippen!

I have been doing business with Crippen for many, many years now. Yesterday I purchased a new vehicle from Matt Gingras. He was awesome. He had the vehicle ready for me to test drive when I got there, and it was in the middle of the worst snow we have had so far this year. He didn’t act bothered by the weather at all, he was there to help me find my new car.I don’t like pushy people, and he was far from that! Matt had an answer to every question I asked, and at delivery he went over every item inside and outside of the vehicle with me, which was very much appreciated! Thank you Matt for an awesome car buying experience!

Brought Miata in for service. Disappointed to find a labor rate of $119/hour! Also, the mechanic demonstrated limited knowledge regarding @ least 2 of the three issues with my car. A replacement key for my 1995 Miata is just a steel key (no chip), yet I was quoted $119 to program it. Huh? Also, reinstalling the center console lock involved 2 simple screws (would take less than 1 minute) and I was quoted $119 for this as well. If you were me, based on my experience, would you ever return for service @ Crippen?

Matt was a wonderful sales associate to work with. He was very polite, well informed, and helpful. He was patient and never pushy. I highly recommend Matt at Crippen Auto if you are looking to buy a car.

Came in to just show my hubby the Terrain I was looking to maybe replace my upcoming lease end with. Scott B was very nice and showed us the different cars I was looking at. We ended up getting a nicer Terrain than I had expected and Scott was above and beyond of what we expected from a salesman. Since I wanted to pick up my new Terrain that same day he even stayed after to make that happen. The next day when I could not figure out the fancy equipment the new car has he took more time to show me all my new gadgets. Meanwhile, found the new truck for the hubs lease end. Looking forward to doing business with Scott B again in the future. This is my new car after being tinted :)

Had the best experience buying a new car! Crippen is a the best dealership and has the nicest people. Thank you again Matt for all your help and assistance.

I just leased my third Encore and Scott Kemp gave me fantastic service. He helped me find my perfect car and is always there to answer questions. Id definitely go to Crippen Auto Mall in t he future

I went to Crippen to look at a used vehicle. Al Travis kindly greeted me and walked me through the vehicle, and allowed me some space to look it over. I really appreciated the patience and care. Thanks Crippen and Al!

If you are looking for the Volvo experience look elsewhere. Went there two times first time to inquire and the next for a test drive they were busy and never followed up. Also on first visit tried to sell me on something I didnt want. Listen to your customers when they come in. This isnt the first time I went to this dealer tried them in 2017 and 2021 not good at all.

Lisa Ellis was just the best and most patient salesperson that I could have asked for. Lisa found the most perfect car for me and she made the purchase effortless with working out a good trade for me and a great deal on my new car. I highly recommend Lisa Ellis if you looking for a great car with a very easy and smooth process, great buying experience.

Great service very fast in and out thanks so you Crippen

I worked with Nick on trading in my lease. I was close on my miles and had 3 more payments to make but Nick and the team at Crippen were able to work a really great deal for me. On top of that, Nick and Mike made sure that EVERYTHING was taken care of. They went above and beyond to make sure I was 100% happy with the deal. Im glad I chose Crippen!

Matt Gingas was wonderful to work with! He is extremely knowledgeable about GMC Products and he assisted in every way possible, from helping with GM Financial leasing to driving my car to Gaylord for me to pick up. I live in Negaunee and my next lease he said he would be willing to drive to the UP - that’s what I call excellent service. Matt was in constant communication with me and kept me updated either through emails or by phone.

Scott Kemp was very knowledgeable and helpful with any questions I had. Great experience!

Great buying experience as usual. love our Volvo. Thank you Al Travis, and Crippen. A++ on everything. Car was exactly as advertised.I did my research before buying the car. I got a great deal and great service. I recommend them to every one.

Great people to work with. Shout out to Al. He was on top of everything. Thank you Chris and Chad for your help. Beautiful truck!

Scott Kemp was fantastic. He made the purchasing experience quick and simple. The dealership was clean and everyone was distanced with masks. I really appreciate Scotts knowledge and assisting in making this purchase excellent!

This was my second purchase from Crippen and they did not fail me! Wonderful car buying experience all around. Rodney Sumpter was a genuine stand up guy who did all he could for us! Right down from him to the manager to the finance guy our buying experience was phenomenal. I have and would recommend them again! Thank you Crippen!

A great experience purchasing a beautiful car. Nick was personable and very easy to deal with. I would highly recommend him as a salesman.

Had a recall on a part for my 97 Volvo. The service manager Bruce was great as was the lady who checked me in.The communication was prompt and professional. No upselling unnecessary service. Since it was a recall, there was no cost to me.I would go there again.

Crippen Buick gmc made the car buying experience fun and easy. Will definitely come back to purchase another vehicle. Thanks Matt Gingras for making our buying experience pleasant.

We bought an Acadia from Al Travis at Crippen. Al did a great job of meeting our needs. We did our research ahead of time and knew what we wanted at the price we were willing to pay. I recommend working with Al.

Very easy to work with Ricky and also had someone drive vehicle to my place. Great service!

Matt is the man from Crippen! I got what I wanted from Matt. When I first met him I couldnt make a deal, but when he called me a week ago he got me Into the truck I wanted within 3 days. I am glad he remembered me and he knew what I wanted. I give all praise to this kid and Crippen! I will be back in 2 years to deal;

Worked with Nick for a new Mazda. Great experience!!

I had a very good experience on leasing my first Buick Encore at Crippens. My salesman was Matt Gingras. Not knowing he was a salesman here, was a surprise, because he his also my neighbor. He was very patient with me and worked with me to get the car I was looking for. I want to thank Matt and look forward to working with him again. Cyndia Pearson

My car was detailed by Crippen cars last week, It looks brand new, and I am very pleased. The service was exceptional and the professionalism of their staff was amazing. It was apparent that they cared about the condition of my car, and wanted to make certain that I was aware of other issues that could be of concern. I have tried many detail shops in the Lansing area over the last 20 years and have always been pleased with the results. I highly recommend that you trust your car to Crippens service department.

My experience with Scott Kemp at Crippen was great! He went above & beyond with helping locate the specific vehicle I wanted & in the price range I wanted! He & Chad made the whole process smooth & easy.

Rodney put me under such high pressure I felt cornered. Great car ( I think ) but cornering me and making me promise I would buy the car same day or else he is selling to someone else just didn’t feel right. I walked away. Figured if the car was there after I made my rounds ( looking at other cars ) I would purchase it. Well, I found something. Just as nice. No high pressure. Not saying crippen is bad as this is only time I worked with them. But Yesterday gave me a bad taste in my mouth. 1 star ⭐️ rating

Service dept said vehicle would take 1 hr to complete, I am here still waiting......its been 3hrs so far!!! No updates, just lame apologies. Completely unacceptable! I have purchased my last 4 vehicles from crippen, I will not purchase a fifth!

Purchased my first car from Tom last night. His energy was infectious. A very kind-hearted, polite, and professional Sales Consultant. Nick helped out and he was just as great. Mike was my financial manager, simply amazing. I highly recommend Crippen for all your car needs. Hospitality and humility like no other.

Love the service here

Dealer supposed to rotate tires on complete oil change and multi point inspection on g.m vehicles. Tires did not get rotated. I mark the tires so I know if it was done. This is the second time this has happened.

Mazda service took care of an issue with my key fob quickly and didnt charge for the help.

I worked with Al Travis and Chad and they were amazing! I spent 1 1/2 months searching for cars and working with different dealerships before I finally purchased here. They were prompt with responses, honest with their answers, and worked with me to help me achieve my goal of purchasing a used, but very nice and reliable vehicle! I would definitely recommend buying from this dealership.

Volvo scheduled service drop off was slow and confusing. No clear signage for finding the service writer or employee to check in my vehicle. Although there is a service doorbell at service garage desk, no one answered to it. When a mechanic passing through garage stalh said he would get the desk rep., employee #2 asked if I was being helped... only to inform me he would get me someone else to check me in. Lastly, employee #3 appeared to be in a stressful rush (at 9:30am). She seemed to be guessing g at the routine check in questions such as business name, phone number and address. Organization appears to be lacking in priority, at least on the day of my service.

Quick, excellent service

I came to the dealership knowing what I wanted and didn’t plan on budging. I wanted a specific color and specific packages that weren’t readily available, BUT Matt Gingraf made it happen; he was great! He listened to my requests and went to work. Thanks for my dream lease Matt!!! #2019GMCTerrain

A nice place to to go get your car or truck service... The service department they treat you with respect and its clean bathrooms and a lounges nice...

Working with Matt GinGras was wonderful, very professional. Very sweet and kind, sure his Mother is proud.we give him 10 stars.Thank you Matt. Butch and Cindy.

I just purchased my second GMC Terrain from Rodney at Crippen Auto. The 2020 Terrain is loaded with safety features and is really comfortable. The look is sleek and rich. Rodney was knowledgeable about the product and very easy to work with. I wasnt rushed or pushed. The Crippen staff was extremely helpful in getting me a great and affordable price and manageable payment. Thanks Crippen for such a great experience.

I had some issues with the body repair but they worked with my insurance agent and I and resolved them quickly.

Love my new Enclave! Thank you Matt G. for all the help and knowledge you provided on the vehicle!

After leasing our first Volvo we knew when the time came we wanted a Volvo long term. I reached out to multiple Volvo Dealerships (in-state and out as we had planned travels) and Ricky, from Crippen Volvo, contacted us right away. Ricky is extremely knowledgeable of the Volvo brand and was so easy to work with. He found us exactly what we were looking for in a car that was out of state. He answered my many texts and phone calls throughout the process, and never seemed bothered.. even when I changed my color preference :) Ricky made the transaction smooth and painless.We are extremely happy that we chose to do business with Crippen Volvo, Ricky in particular, when buying our new XC90. We look forward to working with Ricky on future car purchases.

I just leased a new vehicle from Crippen and the process was very easy and straightforward. This is the first time I have leased. Thanks Scott Kemp for the great service.M. Stahl

Matt Gingras was super helpful when I was looking for a car, he spent hours showing me all the features of different vehicle’s and was super kind and eager to help me find the right fit for my budget and lifestyle. I would recommend Matt, to my family and close friends because I know they would receive the same great service!!

Been visiting Crippen off and on for over 15 years. Far as I can tell, today was a good day for them. And for me.

I was in need of a new a car and I contacted Mando Orta who has helped me in the past and Ive heard good things about Crippen. I worked closely with Steve Kemp and was very pleased with the service, the knowledge about the cars and his eagerness to help me find exactly what I wanted. I love my new car, it is perfect and fits my needs exactly. Thanks you Steve and thank you Crippen

We were exploring all options for a new car purchase this spring. We started talking with Ricky about their Mazda options and he was helpful, honest, and respectful. He went far above any other sales person we have dealt with ever. So this year we purchased a new Mazda in the spring and just went back this fall and bought a used because Ricky and Crippen as a whole team were respectful and honest.

I just leased vehicle number four from Scott Kemp ... and once again, it was a very positive experience. Scott is so enjoyable to work with and he goes the extra mile to make sure you are comfortable and satisfied with your purchase. Always a bonus that the process is quick and seamless. I appreciate the entire Crippen team and the outstanding customer service and professionalism they provide.

Well, I wasnt sure how leasing a car during this current environment might go. Aside from the social distancing and masks, and thanks to Matt Gingras,it was a pretty typical experience. Matt was a great help and theres nothing like the smell of a new car!Thanks Matt and Crippen!

Very helpful and knowledgeable salesman. Answered all my questions and found me a great car. The whole process was easy.

Wonderful, friendly, and helpful staff. Even the owner didnt just walk past me he stopped and said hello.

My wife and I recently had a very pleasant car buying experience at Crippen. We purchased a 2016 used Volvo S60. Al Travis was patient, answered all of our questions and brought in other members of the team to assist us with the Extended Warranty plan. The business team was professional, transparent and pleasant to work with. No surprises at closing. Ive purchased many cars over the years and this was probably my most enjoyable experience.

Ricky and Mike were exceptional and very helpful during the process. Highly recommend working with them and Crippen for your next car!

I was at Sundance Chevrolet herethe salesman never came to me if I had any questions they never even asked if I needed any help this place sucks Ive had been here multiple times same thing

Nick was absolutely great with us. Made the car buying experience a lot less painful than it usually is. Very glad we were able to work with him.

After an unfortunate circumstance of our engine going bad in our car, we were stuck with paying for a car that we couldnt even drive and our previous dealership offered no assistance in helping us. I contacted Crippen via email and they reached out to me right away and found me a wonderful, reliable car and bought our other car from us to relieve us of those payments. We worked with Al Travis and he was very understanding and sincere about trying to help us. We would definitely recommend Crippen.

I went to Crippen to purchase a car. We were direct to Matt Gingras who was very helpful. He spent a great deal of time with us, understood exactly what we wanted, and worked with us to find it. A delightful experience. Id highly recommend Matt.

Nick was amazing to work with at Crippen Mazda..... was planning on looking in Grand Rapids but he gave me a great deal hear in Lansing and worked hard to get the vehicle I was interested in without pressure!!! I didn’t have to go anywhere else but local at Crippen!!

I recently purchased a new GMC Terrain from Andrea. Andrea was easy to work with and I never felt pressured into buying a vehicle from her. When I got the vehicle home, I noticed some minor cosmetic issues that you would not expect with a new vehicle. So I let Andrea know and without hesitation she assured me that they would make it right and wanted me to be happy with my purchase. Minutes later I received a call from Armando, the sales manager, echoing the same message. Things were resolved quickly and to my satisfaction. We all expect a certain level of customer service when purchasing a vehicle but it’s refreshing to see such a high level of customer service and commitment given post sale. The way I was treated speaks volumes to me about Andrea and the type of dealership Crippen is and I’m confident I made the right choice buying a vehicle from them. Crippen will be on the top of my list next time I’m in the market for a new vehicle!

Amazing and friendly place to do business. It seems like they arrive on perfection and complete satisfaction for their customers or potential customers.

I just bought a Buick from Crippen today. My salesman was Matt Gingras, and he did an excellent job. He was knowledgeable, polite, and easy to work with. I highly recommend purchasing a car from him.

Need a car? Nicks your man!!!Straightforward honest in and outThat’s what I like and that’s what I got. New line up of Mazda’s and Volvo’s are really nice.Go see him TODAY!!!

Absolutely great experience working with Matt! Walking out the door today with a new to us vehicle at a fabulous price

Love my new Terrain! Thank you to Scott Kemp and Mike Lane for making the process so easy. Scott had to do a bit of searching for what I was looking for and was always professional and courteous during the process. Mike did a great job explaining the financing as well. I am a repeat customer at Crippen and will continue to do business with them.

Disappointed. Not with the type of vehicle that they sell. Disappointed with their customer service and code of ethics. First OnStar delivered my vehicle to the wrong dealership. Then I had to play phone tag for 2 days before I can reach anybody regarding my truck and Im finally getting a hold of someone said already commenced work without my permissions. All I needed done was the gas drained out of the tank. But they said they dropped the tank and washed it out, cleaned the fuel lines and changed the fuel filter. 750.00 was the total. Expected to pay a hundred fifty to two hundred dollars. I could have argued and got the work done for free because I did not give him permission but thats not how I operate. So I went and paid with a check and picked up my truck. I was short $6 in my business checking account and the check did not clear. Christmas cash the check over to the prosecuting attorneys office instead of reaching out to me. Maybe it was easier for them but now I have to pay additional 465.00 and now got me upwards of $1,200 for something that should have been less than 200.00 take your business elsewhere you will be better in the long run

I took my Mazda in for an air bag recall and an inspection recall for a front cross member. The cross member was rusted completely and the front sub frame had to be replaced. The service manager and all of the technicians that I dealt with were awesome. They explained everything to me and arraigned to have a rental car for my wife and I for the duration of the repairs. I feel they went above and beyond in helping us out and would highly recommend Crippen Mazda to anyone looking to purchase a new or used vehicle.

Had a great experience buying our car here after a long search. Really appreciate Nick’s approach and help with all of our questions! Much less intimidating of process than expected at Mazda Crippen.

I just got home from Crippen with my new 2020 GMC Sierra Elevation. Im so excited! My experience with Crippen was amazing! The atmosphere is wonderful and very professional. My salesman was Matt Gingras, and he was absolutely wonderful to work with,and extremely organized, and very, very nice! I encourage everyone to stop by and see him to help make your car buying experience a great one! Thanks Matt!

I am so excited about my new 2019 GMC Terrain from Crippen. I stopped in last week to see how the process worked and 2 days later I drove off the lot in my new Terrain. Scott B. did a great job being patient with me and all of my questions. He explained everything very well and made the process simple and flawless. I enjoyed the calming atmosphere of the dealership verses loud and high-pressure dealerships I have experienced in the past. I would highly recommend purchasing or leasing your next vehicle from Crippen!Patty

We had a fantastic experience with both Matt and Chad at Crippen Cars. Brand new to the area and these gentlemen made sure our experience was seamless and efficient!

We bought our car at the end of August 2019 and by February 2020 (6 month warranty period) it had been in their shop for the same problem 4 times and still isnt fixed. Was told they would put a new transmission in it but found out it was used . Within the first 12 weeks of ownership they had our car a total of 6 weeks. Never again will I purchase anything from this company nor recommend them to anyone . We have had nothing but a run around .

Gary the sales manager and al sold a vehicle out from under me today...I found a leak they took it into service and let me know there was a leak and they are fixing it and they would call me as soon as its finished, 24hr later I heard nothing so I called 2 times no response finally i got ahold of Gary he told me he was showing the vehicle now....wait wasnt I supposed to get a phone called as soon as it was finished in service his response i have to give the person here first chance and for al he just ignored me and let gary take it all...you can make your own choices, there are plenty of other GMC DEALERS OUT THERE i would use one of them

If you seek a new or previously owned vehicle you owe it to yourself to see Crippen Buick, GMC, Mazda, Volvo. They service what they sell and youll be glad you bought there. No messing around. Youll know exactly what youre getting and how much youre spending. Nothing to hide here. Absolutely NO Cowboys.

Overall, I had a great experience at Crippen and I’m loving my new terrain! I worked with Matthew and he really helped me narrow down my decision. He showed me several different models with all sorts of different features that allowed me to figure out what the “must haves” were. Since I decided to go with a lease, he really took the time to explain the ins and outs of it as well as all the options I had.