I appreciate Michael and his staff,I have been using this business on several occasions and will continue to do so,they will not disappoint you!

My 90-year-old father-in-law went to Miracle Ear on West Saginaw in Lansing Michigan to have his hearing tested. He needed hearing aides and subsequently was sold a pair for $5,314.97. He had great trouble using them and they would not stay in place. He returned to the store several times for assistance. He was fitted with another pair, and again was having trouble wearing and operating them. He finally decided to return them for a refund. At that point he was told that the 30 day refund period had expired and was refused the refund. My father-in-law had repeatedly returned for service throughout the refund period and was told that the issues would be fixed. They were not. I went with him to return his hearing aides and spoke with the manager. During that conversation the manager stated that the real problem was that my father-in-law just did not want to hear better. He said this in front of my father-in-law, my wife and me.I asked to speak with the owner whose name is Ben. The manager told me he would let the owner know and took my contact information. I was not contacted. Three weeks passed and I was still not contacted. I called the manager, and he told me that he would again contact Ben and have him get in touch with me. That was two weeks ago. As of today – no communication from Ben.This is a deplorable situation. This is a 90-year-old man on a fixed income. They took his money and he has gained nothing useful from it. He was made promises that his hearing aides would work for him. He was unable to use them. He returned several times during the refund period stating that he was unable to operate them. When he finally realized that the problem was not going to get fixed and asked for his money back they told him it was too late. Appeals to the owner have fallen on deaf ears.I highly recommend that people do not use the Miracle Ear store on West Saginaw in Lansing. Our experience tells us that it is clear that their primary concern is not the satisfaction of their customers, but the money they take from them.

Miracle Ear Lansing is a great place. Very clean and the front office assistant is very helpful and cheerful. I cant wait to get my husband in for a hearing test!

When it’s time to get my hearing checked, I won’t go anywhere else. Very personable staff

After learning that my 87 year old father who is struggling with many medical issues including severe memory loss and confusion went and bought hearing aid that cost close to $8,000 when he already had one that he bought a couple years ago that works just fine, initially I was extremely upset and thought that the salesperson was trying to rip my father off.After speaking with Michael over the phone I was very impressed with his level of professionalism and his willingness to let my dad out of his purchase order. My dad forgets almost everything shortly after something is said and was very confused at his age when making the purchase. My mother is also struggling with several issues when it comes to memory and clarity and that is why I was instantly worried that somebody had been trying to take advantage of my parents. Over the last five years my parents have been ripped off because of their inability to comprehend things the way they used to and think on their feetI was instantly worried that something like that was happening again however to my good surprise, Michael was extremely professional he was very understanding of the situation and agreed to cancel the order that my dad made for additional hearing aids and also agreed to refund my dads $500 deposit that he put on his credit card.My parents are both extremely active in their Church organization and they hang around a large group of seniors so Im sure that the professionalism and professional courtesy that Michael demonstrated at the Miracle-Ear of Lansing store, my parents will most likely recommend Michael to several of their friends who do not yet have hearing aids that might be in the need of them

I have been to 2 other companies for hearing issues. I was treated poorly. I came to Miracle Ear expecting the same thing. I was blown away by the kindness and caring attitude of Miracle Ear. The receptionist was also very kind. I HIGHLY recommend them to anyone who needs help with hearing issues. They truly care.