Jordan was the absolute most helpful! Had me all set up with a truck for my big move, was super polite, patient and super informative with me. I have never moved before so her wealth of knowledge was extremely beneficial for me. I 10/10 would recommend this young lady for your needs!
When I had my experience at U-Haul, I was immediately greeted by Jordan Martin with a huge smile on her face. She was patient and willing to go above and beyond answering all of my many questions. I have used other U-Haul locations in the past - and will only be using this U-Haul from here on out. Thank you for such a good experience and for your expertise when it comes to customer service. Jordan was a pleasure to work with.
I LOVE THIS PLACE! They are always very helpful! I have had a storage here for 2 1/2 years and the manager Jordan is AMAZING!! She always calls/texts me to make sure I’m ok if I’m late in a payment. She doesn’t hound me and she works with me as best as she can! If I need to rent a CAR HAULER OR TRUCK SHE GETS IT ALL SET UP FOR ME AND I JUST WALK IN AND GET THE KEYS!Your the Best Jordan😘Keep up the GREAT WORK TEAM N. East St Uhual!XOXO~ Samantha King
I’m shocked to read these negative reviews. I’ve used services from this location multiple times and the manager, Jordan I believe her name was, was extremely nice and respectful. Very helpful every time I’ve been in. Won’t go anywhere else.
I had a great experience! Moved from MI to UT recently and the manager at the North Lansing MI location was super helpful. She answered all my questions and I felt confident with my move. Thanks Uhaul!
This place is the best to rent from! The staff is always super knowledgeable and it’s a swift in and out process. Kudos to these guys!!!
Horrible customer service. I scheduled a appointment over the phone. The person accidentally put the day and time wrong. So when I went it to pick the van up they already had someone new scheduled. I tried to explain the gentleman was not having it. So I went to my car and was able to see they had one still available and I could reserve it online and minutes. My mom went it this time and the one gentleman told my mom bot to speak to her and refused to give his name. I called the store manager and put a complaint in with corporate. The store manager calls without doing the research and checking the cameras and hearing the audio from the over the phone as well as in store. Blatantly lies to me and says I’m not giving you a credit. I never asked for a credit. I just wanted her to be away of my experience. But she could care less. She’s just as bad as them if not worse. She’s a horrible leader and I can see exactly why the employees treat the customers the way they do. I rent from uhaual around 6 times a year. I have always had a great experience not at this location. Save the time and hassle and go to a different location.
Amazing Service, Nice people, Manager Jordan is phenomenal! Equipment was clean and in good shape! My favorite location hands down!
Great customer service at this location, Jordan seemed to be on top of her game & made it a pleasant experience for me. I’ll definitely be back!!
The staff was very helpful when I moved and the manager Jordan was great with figuring out what moving supplies we needed …. Great job Guys !
Just have to state I’m not even a customer and I had to get on here and give the manager Jordan at the north lansing property 5 stars bc of her out standing Customer service I witnessed just being a tag along!
My Fiancé has had a wonderful experience with the Manager Jordan & Staff at Uhual Storage on N East St (near Sheridan Rd and US 127).Anytime my woman calls/texts her she answers immediately. We have had the storage unit for 2 1/2 yrs. She has always been very helpful during the Covid-19 financial struggles.Thank You Jordan & Northside Team at UhualKEEP UP THE GREAT WORK
Thank You Jordan!!! THANK YOU for making my awkward moving Situation smooth and Easy!Which made it QUICK! HahaYou Rock Chica!! XOXO 💋
I can’t believe how the manager treats customers here. After making a reservation for a hitch install and arriving, the manager’s tone was unpleasant from the start. I felt like I ruined her day just by showing up.While signing some paperwork for the install, I politely asked what timeframe is typical for this kind of work. As a dad with two kids at home, not having a car is a big deal and it’s helpful to plan my day.But the manager just rolled her eyes and dismissively said “I don’t know. It’ll be done before we close.”I was stunned.Needless to say, if that’s the care the manager has toward a reasonable question, there’s no way I’d feel comfortable leaving my vehicle there and trusting them to safely install equipment.I asked for my keys back, left, and received a prompt refund from corporate.
Rented a van for a long weekend of local moving.We were very impressed with the quality and professionalism that we experienced at U-Haul North Lansing.
Clean and well maintained equipment, friendly and attentive staff 10/10 recommend this location.
Awesome customer service! The manager was very helpful!
Very helpful friendly staff, very well clean and maintain equipment
Great location. Much preferred in lansing
I was rented a truck from this location that had a catalytic converter removed. The noise the truck made was unbearable and horrendous. I had to buy ear plugs just to drive it. When I contacted the store after dropping of the truck, they said there was nothing they could do to help me since my move was completed. They did not budge on taking ANY money off, even after they acknowledged they rented me a damaged truck (putting me in danger). I am really dissatisfied how the manager handled the issue. She even hung up on me several times when I called to get the contact of someone above her. I recommend at least going to a different location, if not using a different rental company all together.
Had a hitch installed here by Jordan. From start to finish she made the process so easy for me. I am a very picky person and had been shopping around. After talking with her and having a ton of questions which she answered them all with ease and even sent me pics of what the hitch would look like after it was installed I was sold! Every other place I called was no where near as knowledgeable as she was and the price was very competitive and lower than some of the other places I had called. She even helped me pick out the perfect bike rack as well as a cool Harley hitch reciever cover. When it was done which to my surprise didnt take very long it looked great!!!! If you need a hitch installed with amazing service and a great price look no farther this place is it, dont waste your time calling other places, ask for Jordan, her and her team will get you set up right!!! Thank you U-Haul!!
***Bottom line: either don’t use this place, or make sure you pay cash, because they will steal money off of your credit card.***We recently moved from California to Lansing. We rented a u-box in California and it was shipped from there to this location. On the day it was supposed to be dropped off, the first u-box we received was empty, instead of the correct u-box (with all of our stuff in it.) Later that day we received the correct u-box (thanks to the wonderful outside moving company we hired to pick it up for us.) After that, I noticed that my credit card suddenly had 3 random charges on it from u-haul totaling to over $120. I contacted customer service and spoke to a very nice woman who tried her best to help me, but could not get a hold of anyone at the location to find out what the charges were. Then a few days later I called phone number of the location itself to try to get answers, but the woman on the other line told me she was not actually at the location; she called the actual the location and could not get a hold of anyone once again. A few days later, the charges were simply just gone; Im happy the charges were taken off, but they never should have been there in the first place, and no one at the location ever contacted me back to answer my questions or give me any kind of explanation as to why the charges were there in the first place.UPDATE********* got charged erroneously again. No explanation. No contact from u-haul of North Lansing despite being told several times that I would be contacted. Charge has not been taken off my card. This is absolutely ridiculous.
My experience at this particular U-Haul was outstanding. The manager, Jordan, was easy to communicate with, and extremely helpful with all of my questions....(I had about 100 of them). Everything was set up and ready to go upon my arrival and there were no mishaps or problems. Will be returning with any storage or moving that I may be needing in the future.
The service requested itself I have no issues with. But the service was awful. I sat on hold for forty minutes whenever I needed to call, the employees didnt know where the keys were for our car, and then they wouldnt update us on when the cars were ready. Again, the actual job was good, but everything else sent my anxiety through the roof.
The manager Jordan was amazing! We rented a truck to move from MI to N.C. and she was so helpful and she gave us the best rate around! Will use this store anytime I have moving needs!
I didn’t get names, but there individuals helped me this afternoon around 2. I honestly mean it when I say I will be taking them back coffee someday soon here. They are so kind and we had a great conversation in spite of my moving not being all that happy. Uhaul is very fortunate to have employees like the three I encountered today.
Let me start off with I just walked in with no reservation asking for a TM (10” truck) and thankfully they had the one I needed. Kahlil and Elaysha had outstanding customer service. I had a quick service and was in a truck and with a contract in no time. The store manager Jordan is also amazing. Best UHaul to go to in Lansing!
I needed a van rental same day with some seriously short notice, and the team at this location 100% delivered! Id like to personally thank Elaysha and Khalil for being the two kindest employees Ive come across at ANY Uhaul location, and I have been to many over my time moving between states and apartments. Id wholeheartedly recommend this location to anyone looking for moving or storage solutions.
Picked up a trailer this morning and I have to say, the team there absolutely ROCKED it. We were in and out of there literally in about five minutes total. I’d highly recommend them. Tough to impress me but they did.
I dropped off the track I used for 2200 miles just 15 min before the presumed closing time. I found very friendly and easy going people. The service was fast, no line at all. I would recommend this location and I would come back!
It was on 9-26-13.Location was on N. 27.I called to reserve a small truck. The girl I spoke with was fabulous. She worked hard to give me what I needed, but then we had to call back to cancel. After all that..I just want to compliment the patience and the knowledge. When life has you under pressure its great to have professionals like that to refer to. When I called to cancel the other girl was equally as kind to me. Great job and keep up the good work.
They’re under new management, don’t let any old reviews dissuade you. New manager is great!
I was able to order the correct parts for my car, pay online AND schedule the appt. Staff knowledgable and pleasant. PS nicest restroom in town!
The manager Jordan was phenomenal and very accommodating. Thank you!
Used these guys twice. Quick and easy service both times. The bathroom was very nice, I really didnt expect that. The walls were well painted, and there were some canvas prints on the wall as well.
They were knowledgeable and friendly, and they even credited us for our unused day when we returned the trailer early! Drop off was super quick and painless, and the trailer we rented was clean and in good working order. Definitely recommend this particular UHaul location.
If youre looking for a place for storage, do NOT go here. Look at the storage unit first before you rent it. Demand UHAUL to bring their facilities to a respectable level like others around. If they can afford to buy the new properties they have been buying, then they should invest in the stores that made them what they are. Lack of competition makes them lack accountability.
Have used the north Lansing location about 5 or 6 times now, and have ALWAYS been 100% satisfied. They are very very helpful.
They had the exact truck I needed and reserving it was easy. When I arrived, the staff immediately attended to me. When I returned the vehicle, they were quick to service me as well. I would recommend this location to anyone.
I stopped by the Lansing store to see if they carried moving supplies. Two gentleman helped me find what I needed and carried the items to my truck. Service at its finest.
That short guy didnt even ask if I want help with my boxes, he just picked them up and carried it to my truck! Best Uhaul ever
So friendly and helpful. Made the rentling processes super easy, and their Roadside assistance is excellent
Very helpful, knowledgeable and courteous staff. Had issues accessing a storage unit eslewhere, and was easily worked out to keep the truck longer. Thanks!
Fast and friendly service, highly recommend for your moving and storage needs.
It was easy to get my trailer rental. They even hitched it up for me!
David was very rude ignored he most of the time. Never been disrespected that bad in my life.
Best one in lansing. I always use them
Every time we have been there the employees have been very helpful
Did an awesome job installing my new hitch
If I could give zero stars I would,. My family put a review regarding Dave being rude, obnoxious and intimidating. We felt belittled. Looks like the previous review was removed. Do not recommend!
Fast and fair services
The house was not ready and they let me change the dates a few times. Very friendly staff.
Horrible service. Terrible employees
I live in DeWitt and have used this U-Haul many times. I have never been disappointed, left without something I needed and always felt respected as a customer.
Horrible service I called ahead to reserve a trailer got there the trailer wasnt there then they wanted to sell me more expensive equipment
Reserved a truck 10 days in advance and they still gave it away
Ive used this location plenty of times. Theyve got a slight struggle for good help, but the manager Alex is a good guy who will go out of his way to help you out.
Uhaul on North East Street with never get my business again so rude and disrespectful!!!!!
These guys, for years, have done it right. North Lansing gem. The service here has always exceeded my expectations.
The manager and his employee went above and beyond to help during a hectic time.
Very friendly staff and can always get a U haul! I will go there every time I need to rent one!
Great staff, very helpful
Friendly, helpful staff.
Quick and convenient service
Waited half an hour for one propane.
Very polite people
Competent employees.
Very helpful
Fraudulent
Convenient