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Ace Complete Auto Care
102 W Saunders St, Laredo, TX 78041, United States
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Ace Complete Auto Care
Comments
Sk
Review №1

I have a 1999 Honda Civic that I bought used 2 years ago. High mileage, about 200k. My car was running fine, but I decided to bring it in for a timing belt, water pump, & thermostat replacement just to have peace of mind that the belt wouldnt snap on me unexpectedly and destroy the engine. Went into the office, explained what I wanted, I was given a quote, and we scheduled the job for a week from then. Whole discussion probably took about 20 minutes and the price was really affordable, especially for such a major job. Guy at the front was really cool & knowledgeable. I dropped my car off first thing in the morning on the scheduled date and got my car back the day after around 10 am. This was a big job, so the turn around time was really impressive. They were in constant communication with me and my car runs even better now. Whereas before my car felt kind of slow & lethargic, it now feels much healthier and powerful. Additionally, my valve cover was all faded and grimy when I dropped the car off. However, when I picked it up and popped the hood to inspect everything, I was pleasantly surprised to find my valve cover super shiny & polished. These guys brought some serious life back to my car. Now I drive with peace of mind, have more trust in my vehicle, and Im confident my engine will make it to 500k, maybe more. This is my new go to shop for maintenance & repairs that I dont wanna risk doing myself and Ill definitely be coming back in about another 60k miles when the belt is due for another change. Bring your car here, you wont be dissapointed!

Am
Review №2

My cars thermostat kept fluctuating and almost overheated on me a couple of times, so I called first to get information, then took the car in. Jesse and the gentleman at the front desk were very informative and welcoming. Dropped my car off Thursday afternoon and got it back the next day around 3. For them being short-staffed, I thought the time it took to my fix my car was superb. Car has been working great since and I couldnt be happier. Price was high, but for the specific work my car needed, it was expected, as most places charged around the same price range. Overall great experience! You rock, Jesse! Definitely going back if I ever have anymore car troubles. 😀

Fe
Review №3

They took care of me quickly and did a great job. Definitely my go-to now.

Th
Review №4

Professional, prompt service at reasonable prices. Staff is extremely knowledgeable and went out of their way to repair my car. I highly recommend.

Ab
Review №5

I went there thinking I need a wheel alignment. The employees were very helpful and professional. They have checked the alignment for free, and explained me what the results meant. As there wasnt any major issue, I am definitely coming back once I get new tires and would highly recommend them for wheel alignments services.

Cr
Review №6

Great knowledgeable employees. Everything was explained and I left my car there knowing I was in good hands.

Ju
Review №7

Excellent customer service and a very transparent and thorough process. Theyll walk you through everything they will do to your vehicle and what they have done afterwards.

Pr
Review №8

They were very professional and provided great service! They explained everything thoroughly about my car to better understand the problem. Highly recommend

Da
Review №9

Today I guess it was my third time fixing my car at this location. I called Jesse to set an appointment, and I asked for a quotation ( estimate) because the company that I work for was going to pay the cost. I dropped off my car yesterday and I was expecting a phone call this morning from Jesse to let me know what was going on with my car. Since I did not receive a phone call, I called around 11 am, A mad guy answered the phone and when I asked for my car, he just told me that my car was not ready without asking my name or not even asking what was my car. After an hour, the same guy called me stating that my car had a problem with one engine belt only. He suggested to change the 3 belts since they were going to need to remove the first 2 belts to replace the third one. The guy told me the price was going to be $186 for the service. I explained to him that Jesse gave me a different price a day before when I called to set an appointment. I asked if it was possible to talk with Jesse, but he told me Jesse was not working today. Because of the big change on the quotation ( estimate), I decided not to repair the car since my company a day before just authorized $114.00 since that was the quotation I got from Jesse. When I went to pick up my car, it surprised me that Jesse was working today, so the first guy lied to me. Jesse had a very unfriendly attitude when I tried to explain the whole situation. He accepted that he gave me the price of $114, but he was not willing to fix any price, He just told me he had to many cars today to be worry if I did not want to repair my car at your workshop. They made me pay $45 dollars for the Diagnostic. I will never come back to this place again.

su
Review №10

I went in to check it water pump was leaking came out with a cracked radiator ( radiator never leaked before) which I replaced the radiator last year. Now I came out with a cracked radiator and it’s leaking

No
Review №11

Seems like they have alot of work so inspection took awhile. Its overcrowded with cars and i honestly i didnt feel safe their. I just wanted to wait in the street

Yv
Review №12

Excellent, honest, reliable and friendly place, where youre treated like family. Been going to Ace for many years, highly recommended!

Be
Review №13

Great customer service as always

Br
Review №14

They helped fix this noise I couldn’t find. Did not take that long. Jesse helped explain everything to me. Great service. Definitely recommend going to them for help.

Ju
Review №15

Was running around town trying to get my truck inspection to pay my plate taxes. 3 of the 4 places I tried were no longer operational and the 4th was closed. Found this spot, plenty of workers, and swift superb service. Plus they offer wheel balancing, alignment, oil change, etc. Great place if your in a rush.

Jo
Review №16

Place is awesome. Go hit up jesse

Ab
Review №17

Very honest people, and fair prices. And timely work.

Ma
Review №18

Excellent service, great at explaining issues with vehicles, as we had taken two at the same time. Will definitely go back again if the need arises

Da
Review №19

Great and fast service

Ru
Review №20

For me ACE is number one in giving a better service, excellent personal and great prices. and satisfaction guaranteed. I recommend ACE AUTO SERVICE to everyone. Im a satisfying customer

Op
Review №21

Unprofessional and deficient customer Service. Not recommended. 👎

Am
Review №22

Amazing customer service and friendly staff. They helped me with a problem after I had been turned down by other places, and they gave me a fair and reasonable price. Will definitely be back for all my cars needs.

An
Review №23

I love bringing my car here because the mechanics are so nice and helpful they actually tell you and show you whats wrong in the car. They make sure the car is in good working conditions before they release it and always follow up with you. The owner is on site and ever so helpful. These are the mechanics i trust with my 3 cars

Ge
Review №24

Great service and prices. Staff is always welcoming and knowledgable.

an
Review №25

They kept me up to date with everything that happened with my vehicle. The fastest place.

R
Review №26

Great service and quited me a cheaper price than anyone in town and did not lie. They stuck the price and so far my car is running great. I highly reccommend Ace Completet Auto Care.

Jo
Review №27

Price is not blown out of proportion like most of the shops in town. Took my old 97 tahoe and were able to fix the problem when other shops couldnt fix but could charge an arm and leg. Very friendly staff which won my buisness. Wont go anywhere.

do
Review №28

ACE is the PLACE!!I had to make a few visits because my particular repair needed a better inspection of the matter. Once I involved the owner, Chuy, I explained what the issue was and what had been done. He took a ride with me in the car to evaluate my concerns. He heard the noises I was hearing and now was able to direct his crew to fix the problematic areas.When I picked up my car all issues were taken care of. My car drives as if it only has a few hundred miles on it and not the 91 thousand plus as shown on the odometer. Thanks Chuy!!Ive been a customer of theirs since they were located on Clark Blvd. across from Morenos Kwik Stop #2, prior to moving to their new location on 102 W. Saunders St.

Ja
Review №29

Awesome place to get car fixed they always find whats wrong with my car excellent customer service!!!

Cy
Review №30

I highly would recommend Ace Complete Auto Care. They perform quality service in a timely manner, and are informative when asked questions.

ya
Review №31

Called for a quote of a timing belt water pump and oil pump change for a 1999 Toyota Camry and they was charging me $1125.00 for a job that’s not even worth $500 what a rip off not sure if it’s because I’m a woman but I have done this job before they are charging like if it was an engine rebuild and even if the timing belt did snap which it didn’t and they didn’t even ask it’s not an interference engine and doesn’t damage the engine at all . Unbelievable

Ro
Review №32

Fast service and amazing work

MA
Review №33

Fast service, sitting room in the office to wait, great price.

Er
Review №34

Excellent, fast service. This was my first visit and I got my alignment done.

au
Review №35

Best service as always explain everything done to truck great service

Vi
Review №36

Best service

Ma
Review №37

Good family owned automotive repair company

Za
Review №38

Very good. Exellent.

Mi
Review №39

Watch out.... these guys will scam you.

Je
Review №40

👌 🆗️

Jo
Review №41

👍

Ra
Review №42

Very good service, very professional.

Jo
Review №43

Scam😂

Ju
Review №44

The service was great

Da
Review №45

Great guys honest

Ge
Review №46

Great Service !

Os
Review №47

Courteous

Ga
Review №48

Efficient

Az
Review №49

Free alignment check is false.

Lu
Review №50

Excellent place👍💯🚗🚛🚑🚒🛺🚕🚓

Ro
Review №51

Very good, very kind, all perfect, thank you

al
Review №52

Good experience

Ri
Review №53

Very good attention quickly and they explain to you in detail all the problems that your car has in detail

vi
Review №54

Very good attention and precious good work

Al
Review №55

They are very professional in their work

Ve
Review №56

I do not like always want to scrub the people have to get very abused so they do not scrub

Ja
Review №57

Very friendly and good service

Information
6 Photos
57 Comments
4.6 Rating
  • Address:102 W Saunders St, Laredo, TX 78041, United States
  • Site:http://acecompleteautocare.com/
  • Phone:+1 956-723-7433
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–2PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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