Ms Linda was so kind.. Her energy is the best!!

Thus is a great dollar tree location they always well stocked 2/12/21

Love this place for a quick buy & they have unusual stuff for only a dollar. I go in for one thing & come out with several things.

The cashier, Linda was awesome. She went and found the item I couldnt find! She gives true service.

Great place to shop for quick stuff, birthday bags and among a lot of little day to day things. The staff is overall very friendly

Dollar Tree has a me a full of basic items to the unusual. This store had lots of items. Fairly organized. Staffed well so little wait.

Decent selection. A few shelfs sparce but overall good stock. They have a fridge and freezer section which is nice. No better price for frozen french fries.

This is absolutely the worst Dollar Tree I have ever been to. Staff is very unprofessional, and I had to write a letter to their District Manager to complain about my experience. The Dollar Tree in Langley Park on University BLVD is way better and more organized.

I usually go there to buy my toiletries of which the prices are not bad at all.

The worst Dollar Tree location. The store is always messy and sometimes smelly. Every aisle looks ransacked and the lines are almost always long.

Terrible, only had two registers open. Line were long. Took about 20 mins in line.

Talk about get it while the getting us good. That store stays packed of items but it can vary each week. Also now you can get balloons. The lines are always just 2 cashiers and long but they go quick.

This place is scary. Customers were assaulting the manager who was working the register I felt so bad for her.. store was filthy.. a mouse ran across the isle.. store manager obviously has 0 control of this location. I’ll never return.

Really unclean and didnt have alot of Products.!!

What a shame that they dont have -5 stars ratings, cause you surely earned it.Cashiers were not professional at all, disrespectful and kind of ghetto,really, really disappointed on this store,I have been buying from this store for over 20 years, but that can be corrected.They used to be decent, but now they are just a joke and really do not give a flying F@%&!

Great Dollar Tree location.Always stocked. Wonderful employees. And the cashiers are knowledgeable about where to find product.

This particular store is ok. My only thing is they are very slow when checking out customers and it always a little messy.

Crowded under stocked

So the store says it opens at 8am. It’s 8:45 and the doors are still closed. Someone in the parking lot said it’s because the cashier just got in...okay? Whose fault is that? It there only one cashier? Are the openers not cash register trained?

There are good selection of products.....!!

Always has pretty much what I need, and catches my eye with something new

Great store go in for one thing and 20 mins and 50 dollars later I have a ton of bags

Awesome. The LAUREL location has a lit more things

I sent Dollar Tree a direct message on Instagram on Tuesday 11/3/20 and posted the same exact message on there photo that was posted on 11/4/20.“Good afternoon. I recently went to the dollar tree trying to return 3 damaged relaxers your company sold to me and had a horrible experience with the employees trying to exchange. I would like dollar tree to work on their employees customer service because I will not be returning to the 9620 Fort Meade Rd. Laurel MD 20707-4404. I want to hope this one bad experience will not deter my future business with your company. Thanks. “They deleted my comment on 11/4/20, which clearly demonstrates they do not care about customer service. I strongly advise no one spend there hard earned money on a company that does not care about there customers. I will no longer shop at any dollar tree from now on.

Sundays isnt good for shopping because everything is gone. Very friendly customer service

Not the largest Dollar Tree or the smallest but for the volume of customers that come in they keep pretty well stocked

Very bad cashier. Never go back there. I dont recommend this place only because the cashier. She need to learn how to treat people.

This location is great and completely stocked with everything you could need or want. Their employees are also very helpful and kind.

Good for small things

Very busy place but I found everything I needed... obviously reasonable and lovely visits there

Too many customers, only one cashier.

Nice place

It was good they were repacking didnt get what I normally get at this store

Clean store with great customer service!

I GO BROKE EVERY TIME.OMG

This Dollar Tree has recently been reorganized and fully stocked with plenty of good finds. The aisles have been cleared of items that blocked them and the products are beautifully displayed. The balloons are ready for customers to pick up, so this eliminated the long wait when a cashier had to retrieve the balloons and fill them with helium while customers waited in line. New hires complement the regular staff so waiting for longer periods, for the most part, has been eliminated. I especially like the greeting card display. With the new and more cashiers, along with the cleanliness and availability of stock, this store has experienced a major turnaround.

Excellent and well stocked store

Love the fact that everythings a dollar and things are brand names. And they sell frozen foods.

In my opinion, this location should be closed down. Its always in a disarray. Youre lucky if theres two cashiers working. The selection of merchandise is scarce. This will be be last visit to this location. The plus, the cashier was very polite.

Cant beat the prices!

The place was trashed. The shelves were not stocked. Boxes were all over the place. Will not go back to that dollar tree.😕 Very disappointed.

90% of things Made in China.Most probably not recyclable. This is Chinas revenge on America. Shelves empty and dirty. Most of the food sold is junk food. Everybody needs good nutrition. I wonder if corporate eats the food they sell?One more thing. The mens bathroom door has no sign. The bathroom is way way overdue for a complete renovation! Its shameful! No dispenser for paper towels, open bottles of cleaning stuff, floor is worn out and filthy, toilet dirty, and sink dirty.Its enough to make one sick.

Not my best Dollar Tree experience! There were unpacked boxes everywhere and most of the shelves were nearly empty. I was only able to get one of the three things I came to buy. The two stars are for Ms. Linda, the sweet cashier, who was very friendly and helpful.

Great service. Friendly staff.

I like this chain much better than the other dollar stores because everything here IS actually a dollar and never more than that. I wouldnt expect to find stuff here for a dollar that is 20 bucks elsewhere, but I do get things like Rubbermaid containers (yes, that actual brand) that are 4-5 bucks in the grocery stores for a dollar, and birthday/graduation cards are along the same lines with the same savings. They also have an amazing variety of cleaning supplies and things for parties to help keep your budget in check.I like this location in particular because not only is it near where I shop for other things, but they also have refrigerators and freezer cases, unlike some of their other locations.I am a bargain hunter, and I have found that stopping here first when I make my weekly shopping run saves me quite a bit of money. I try to go Thursday or Friday for best selection, and even though the lines can get long when they dont have all the checkouts open, its worth the trip for me because of the savings.

I don’t normally post reviews, but based on the FILTH AND DISARRAY I saw in the Laurel store today (I wish there was an option to post pictures), I was compelled to do so. Products in many of the aisles to the point I had to pick them up to avoid stepping on them and trash and visable dust under the majority of the shelving units. Keep in mine this store has a large food section. Although many of the previous post point to management, which I agree with as well, what about holding those that are above management responsible. The word SLUMLORD comes to mind. Why hasn’t anyone in the upper management level (regional or franchise) addressed these issues. A chain this large should be reviewing social media reviews to ensure customer satisfaction. Never owning a business, but isn’t it customary to visit the site. Should it be assumed as long as the profits are being met it is of no concern to them, and that the community be satisfied with affordability alone. I don’t live in the Laurel community, but I am ready to contact upper management to seek answers and actions on behalf of those that do.Wow, just checked BBB and found that Dollar Tree, Inc. has a D- rating. So I have concluded from this and the fact that the stores are pulling in customers that customer satisfaction in regards to affordability tops a clean and pleasant shopping experience.

Didnt have all I was looking for.

They have everything ! Really nice dollar store ! Almost like a dollar general but better! I was shocked! I found everything I needed + more

Terrible only 2 cashiers and long lines.

Well organized. Pleasant employees.

The Manager Mary Smothers and her staff were very unprofessional. The store was open until 10 pm but they decided that it would close early. They did not place a sign outside instead, as you walked in the door they would yell at you that the store was closed because 3 associates had called out. WOW - who would do this? I walked in this store at 8:40pm and even they even had a customer involved in the matter. They argued how short staff they were. Mary informed me that I had gotten passed her but that the customer was telling me the truth. I asked the other unprofessional staff for her information since she was enjoying turning away customers and making smart remarks. She replied look online. Again, to have customers in the store involved, respond to me in that manner as well as turn away business as I watched and not place a sign on the door was so unprofessional. I will never give business to this franchise of Dollar Tree and I will inform everyone that I know of how unprofessional my experience was at this location. I live in Laurel, however; I would bypass this location before I would spend another penny of my money for a business that has employees that treat customers like this. This incident occurred on 7/8/17 at 8:40pm. The store signage indicated that it was due to close at 10pm. One lady walked in and said she just wanted a paper and they said no, so a customer told the lady she would by it just to satisfy the customer. Embarrassing the customer provided better customer service than the associate with the loud mouth and bad weave and the Manager.

Unfortunately I have to put one star to post a review. I was just yelled at because their carts automatically lock at the rug right where you walk in. Instead of politely telling me why my cart wouldnt move, I was yelled at. It was so loud it actually startled me. I couldnt believe that this person was even talking to me period I dont even get talked to that way at home. For the past year I have been intentionally avoiding this store location because its always an organized but more importantly the lines are extremely. Usually people are lined up halfway down some of the aisles. The one time I return I get yelled at.Also theres a review here written where the reviewers states that people should lower their standards and expectations of Dollar Tree. Simply because it is a dollar store. Well, I beg to differ many people who shop at Dollar stores do not simply spend a dollar many of us are going there spending between 10 and 50 sometimes $80 in one visit.Even if I were only spending a dollar that does not mean that I should be treated like trash money is money. People are people

Store was not crowded which was great. Missing a few items that I needed, but that was expected since it was early Saturday evening. Cashier was very pleasant.

Its always worth a buck

Ive had my online order shipped there and although I havent picked my order up yet, Im already regretting it. Ive called them 8 or 9 times through out the day but no one answered. Twice I called and the line was busy. I pray my order better be there and in tact, otherwise Im raising hell.

The manager at the Laurel Dollar Tree is rude and obnoxious. The customer in front of me wasnt clear as to what button to hit to pay - the manager responded well u hit the right one and handed her the receipt - irritated this customer. I just asked about the old news papers, I wanted to see if the price reduces the older the paper - I got today they are $1. I asked again - well the manager got more irritated and raised her voice again saying today they are $1 - needless to say she ignored everything else - handed me my receipt and did everything but point me to the door. I understand this manager isnt working at a high end store but customers spend their money at Dollar Tree just like any other store and deserve the same respect. Higher ups at Dollar Tree need to address the attitude of this manager and examine whether she needs to find employment at a high end store (hint: most high end stores appreciate their customers and dont allow this kind of attitude)

The worker Verónica is super boring insults and compares herself to children and does not like shoppers touching the products of the store. Treat people wrong believing the owner. So how do you want to buy in the store with this service?

Poor to no management. Even hard to enter store because store carts wheels set to lock if exit store. Only shop there for some good buys. Have to wonder if is worth it.

This store has improved a lot. I was told that there is a new manager in town and that is why the store has so many improvements. I dont know who this new manager is but keep up the good work, it looks great.

Shelves were in need of stock, pretty empty. Always good deals that stretch a tight budget.Interesting items for most occasions.

Found small food items easy.

Always kind staff.

All dollar tree look they need a cleaning. Very good service

You know, its a dollar store. However, every time I go I. There I am reminded that you can grt so much for so cheap. Its definitely worth checking there first before doing a bunch of other shopping.

This was a first for me. Everything was nice, clean and easy to find things. Customer service was excellent and friendly.

Listen its a dollar store what do you really expect. I feel they have been better about keeping employees busy with work. For me they have all my odds and ends that would otherwise kill my pockets.

Wow! Take the time to travel somewhere else. I ignored the reviews and chose to have my shipment delivered here. I received an email saying my order arrived. I went to pick it up and the store rep said it wasnt there. I was confused and said I received an email saying it arrived. The rep said she doesnt know why they do that and it wasnt in the back.I waited 1 day and went back to speak with the manager. The manger said that my order did arrive and the person told me incorrect information. She guided me to the back and told me that all my orders are there but they gave one box to another customer. I thought it was a joke, but it wasnt. They indeed gave a part of my order to another customer whose name wasnt on the box. Wow!Then the manager signed me out using the bar code from my email. It doesnt saw that I didnt get all of my order. She instructed me to call the toll free number to let them know. I left with my other order but I have nothing stating I didnt receive all of my order. I called the toll free number right away but they couldnt help me because its a Holiday. Never again.

Store cashier behaviour is so biased, after seeing our faces her smile went off and no greetings she only like African people not others really upsetting as customer and this happen always not first time thats why I write comments please tell and trained them to be compassionate to all customers regarded their races.

I like it here when the lines are not long

Very clean and organized. Almost shocked me because I️ was looking for some leftover items to decorate for Thanksgiving and everything was completely switched to holiday items.

Messy store. Theyre always using the shopping carts for stocking. Today no one would ring my daughter up. Also its too many employees standing around for it to be long lines. And for people saying to lower your expectations because its a dollar store well this Dollar Store makes billions of dollars so I expect good customer service and a clean neat store.

Big mess everything!!!!!

Very unhelpful unprofessional manager. The store is a mess boxes everywhere. I ordered online and went there to pick up my order after receiving the email. The manager comes to the front ask my name and starts searching through boxes and says its not here its on the next truck and that they (dollar tree) always sends out the email early 😳 I said no they sent it out days ago I need these things by Saturday, she says let me look again whats your name I told her she found it and says let me get your paperwork and leaves and never comes back I leave and get home only to find out there are 2 more boxes I have to go back to get 😖😡😠 Never again! Laurel MD needs a better Dollar Tree!

Very upsetting left bag behind cashier didnt give to me. Left when I got home and realized went back the supervisor and cashier talked in Spanish not realizing that I understood what they were saying I was very upset at there poor attitude.

This Dollar Tree is big and has an outstanding selection. The downside is it very cluttered as customers tear it apart and they are often out of things as its a busy store and things are bought up at a ferocious pace.

I shop here, but I put in an application at dollar tree then called, a few days later I recieved a phone call. When I returned the call the cashier picked up the phone I told her that I put in application and asked for the manager. She put me on hold, she got back on the phone(cashier) and told me nobody called me and they arent hiring when clearly online everywhere its advertise they are hiring. And she hung up. Its unprofessional. They always have 1 line open with senior citizens operating the register.

Much better than in the past. Line was short, the shelves had good stock. Thank you

The store was bare! The cashier, though, was one of the nicest Ive run into there. She was polite and fast.

First off this place has loose tiles and when reporting to Manager that you see people trip they dismiss it saying we are working on it yet there is nothing blocking these so that people continue to trip. Ive seen this every time Ive been there the last 3 weeks which means about 10x if not more.Next issue was today with DT gift card that would not work by sliding card. Last week cashier manually put in and worked fine. This time cashier asked Manager who was too lazy to manually input numbers saying card was empty which was not true. Balance is still $9.80 on card and expecting DT customer service to return call by next week.

Just no. I went out of my way to shop at the store in Laurel Plaza because the one closer to my house is very small and difficult to maneuver.I quickly learned that Id made a big mistake. While there were more items at this location, it was quite disheveled, the lines were long with no apparent concern by management to open additional registers, and the locking shopping carts?? Really??!! Perhaps I missed a sign somewhere but I didnt know that I wouldnt be able to use my (very full) cart to take my items to the parking lot. This is problematic because: 1. A person either has to hope they can park in the first two spaces or park in the fire lane (ummm...illegal!). 2. If a shopper is alone, they must leave their items unattended in the cart whilst making trips back and forth. 3. If a shopper has physical limitations, s/he will have a very difficult time and goodness knows no one who works in the store is going to offer assistance.I think its a shame and a disgrace that weve developed such low expectations as to say, Its a Dollar Tree, what do you expect? Being inexpensive doesnt have to equate to poor service. So I expect good customer service and a pleasant, convenient shopping experience. I am a paying customer after all. And please remember, you can get treated badly in the comfort of your own environs for FREE--you shouldnt have to PAY for the experience.Never again for me--not with this store.

I like Dollar Tree it has everything but you might need for your home cleaning products Kitchen products snacks at a great price $1

No issues here really. Everyone is polite, decent variety for a dollar store. Wish more than one register was open though.

I think what the other customers need to realize is that this is a dollar store, so they need to lower their expectations for the customer service and overall order in the store. You definitely on your own if you need to find anything in there, but you know its gonna be cheaper than anywhere else.

Worst Dollar tree ever. I came into the store trying to get a package I already purchased online. At 8:58. One of the employees refused to get my package saying they were closed. It takes all of two minutes to pick up a package and give it to someone. Lazy, uncooperative, and rude. Another co worker just stood there doing nothing as well. There hours are posted wrong have the time sometimes its 10 and sometimes its 9. The store looks an absolute mess. Ive been here a few times before but this will be the last. All of those employees that night need customer service training.

Best dollar store around 😁

Wow they got updated and it looks way better than it used to look

They remodeled the store with the new snack section looking good and clean

It was a mess things on the floor looked like someone came in and seen how much they could reck the place never seen it like that before

They seem to always have what Im looking for ☺☺

Yikes is all I can say.

Usually you can find products your looking for. Only downside is the lines are always way too long. Be prepared to stand in line at least 15 mins.

This place is a complete mess. Other than the peices of store products all over the floor and some dim witted staff members the place is fine. Products are usable and some staff there is helpful. But it is an utterly disgraceful Dollar Tree.

If I could give a zero star I would.. went in to pick up a few items found somthing for my 4year old as a small Christmas gift. At the checkout I try to discreetly hand it to the caisher so my son didnt see it. So she bag it along with my other items but you could still see through the bag.. So I ask if I could get a double bag and she reluctantly did so.. And went to hand me the bag and we could still see it so i ask for another bag she said No thats it.. I said there a gift in there for my son Im try to hide and it still visable she again said no its not heavy.. I said I know there a gift Im hideing from my 4 year old I also ask for mabe some paper towles or paper to wrap around she said we dont so that here. she would not budge. Then she begin to speak to the lady behind me in spanish when she wasnt even done with my order I told her if she going to talk about me at least have the decency to let me understand what is being said.So I ask for the manger she said she is the manger Her name is Suzzana.. then I seen a empty bag lay on the counter so I went to wrap it in that and she grabs the bag out of my hand scratches me while doing so.. She said her store manger will be in the next day I called 8am Suzzanna is the one who answerd she said the manager not there she will be on at 1pm. So when I get to call I spoke to the other manger but she said she not the store manger so Suzzana has now lied to me avoid me to contact her immediate Manger.. I have left message for the manger with no call back as of 6 days so far. Suzzanna has no compassion for a childs Christmas nor does she have manger skills to deal with the public.. I will no longer be going back to this dollar store I will go to the new one on laurel even though it farther from my home.. But customer service means alot to me and this store doesnt have good or even fair customer service.. Suzzanna should be retrained if they want to keep her as a manger..

They have a great selection and everything is normally stocked and clean

The place is always dirty and dusty. Gum and chewed up...whatever is hidden in suprise areas. The staff there is at least decent.

Love the new layout of the merchandise.. shopping for Batteries

Two cashiers with lines of customers to the back of the store... really? Please do better.

Great product prices on select good quality items

Excellent customer service and helpful staff. Left out very happy with my purchases

Good to shop here you never know what you to expect to buy