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AT&T Store
903 S 401 Bypass Highway Suite D, Laurinburg, NC 28352, United States
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AT&T Store
Comments
Je
Review №1

James was the representative helping me. I have never had someone so patient and knowledgeable to help me with phone issues. I give him five stars for his incredible help. He’s the best

Do
Review №2

Tony and James are the perfect people for at&t the service was great. They keep every thing exciting theres no way I could walk out with out the Z fold 3 5G. Thanks you guys.

Vi
Review №3

James Mcphatter has excellent customer service, I recommend him to all my business customers!!!Thanks for ur business

Su
Review №4

I went here on Wednesday 05/12/2021 around 5:20pm, and needed a new phone. The two girls working there provided AMAZING customer service. The customer service was so good that I didnt want to leave, but there were other customers waiting. But I walked out with a big phone thats hella fast! It charges fast too! 10 seconds and its already at 70%. We are living in the future.

Mo
Review №5

Excellent customer service. James was professional and knowledgeable.

jo
Review №6

Great service respectful and real helpful James Mcphatter help me great service

An
Review №7

Zoe Parker was my rep and her service was excellent.

Ja
Review №8

The sales rep acted as if she was bothered or irritated. She continued to huff and puff when I asked for things, so I will no longer be shopping there

Pi
Review №9

James is a excellent sales rep with great customer service

Bi
Review №10

Tony has good customer service my cousin walked out with a iphone 13 pro max

Za
Review №11

James Ryan was an excellent help. He assisted me with my upgrade process as well as transferring all my data. I was very pleased with the service and the welcoming environment at this store.

La
Review №12

The service was great. Bre was able to port in my phone number from a different carrier because i run a business and needed to keep it. She made it very easy!

Lo
Review №13

Bre was a great help. I will recommend friends and family members. She got me hooked up with a free phone. Thank you

Ja
Review №14

Update 5 days later: Turns out the person didnt know that they were doing. My family wanted to upgrade my grandfathers flip phone to a different flip phone that didnt call people by accident. The employee said that they only had 1 flip phone in the store and that we would only have to pay the taxes on the phone (around $5) and no other charges. We thought it was a great deal, so we paid, got the sim card switched and walked out only paying $5. My Aunt (account in her name) was later billed $65 for the phone. She tried calling but no one answered get calls. She contacted costumer support and they informed her that the employee did the transfer process incorrectly and that the issue could only be fixed by returning the phone in person. Today, my grandparents go to try to return the phone and ask why no one answered their calls; the phone at the store doesnt work (ironic) and the return cant happen because of Covid-19 protocols.Long story short, we are stuck with the $65 bill and unhappy. The money isnt the issue, its the principle. We, the customers, shouldnt be punished for the wrong doing of the staff.Original: Very friendly staff. Didnt try to over sell, just did what was asked perfectly

To
Review №15

I visited this store and it’s a mess! Some man that they call Dm was in there lying as usual. I think his name was Tevin or Kevin. I’ve been in there multiple times he have pitched me directv and sold it to me several times. Once when he was in Rockingham. Every time I called about my account they tell me Everything is invalid. When I go in the store I don’t want to hear anything about tv because prices are a lie too! I’ve been in there several time when he was in their and he runs to the back or they say he is on a call. The lady Nachelle is very patient and sweet. She helped me with my phone and answered my questions.

La
Review №16

Bre was awesome. she helped me purchase my first iphone and she made it easy switching from andriod to iphone. her service was great. thank you

Ja
Review №17

I like the workers there. The two girls that attended myself and my husband were super sweet and nice and they helped us with what we needed

Bl
Review №18

AVOID...... Dont fall for empty promises. Beginning to think AT&T stands for Against Truth Telling.

M
Review №19

James was an excellent service representative with great customer service!

Wi
Review №20

Great experience! Will return!

Ca
Review №21

Im contracted to work with AT&T. I called the store to let them know and before I could finish the woman who answered the call hung up on me.That was really disrespectful. I will be making a formal complaint to their corporate office.

Ri
Review №22

Came in and upgraded to a new phone, and was treated very well! Wait was a little long but staff was very enthusiastic and helpful.

Ni
Review №23

Very helpful and very professional keep that team

Sa
Review №24

Very good and knowledgeable rep. Great service.

De
Review №25

They never answer the phone, the waits are ridiculously long and some workers have an apparent attitude.

Cy
Review №26

My visit was pleasant

Be
Review №27

I got here at 5:30 on a Saturday. They were to close at 6 so I didnt know if I would get a chance because there was someone in front of me. They got finished and Mo the sales rep glady helped me and it was probably about 5 till 6. Mo has to be the coolest nicest sales rep Ive ever met. I went in with the idea of possibly opening a new line which I did. He walked me through everything and took his time until AT&T was actually preparing to shut down the sites they use. I cant recommend this store enough and will definitely come back here anytime I need some help in person in regards to my AT&T service.

Co
Review №28

Moe was a great help to us. We appreciate such good customer service, its hard to find these days!

De
Review №29

Wish I had read the reviews first

Ja
Review №30

A man up there is very rude to customers refuse to give receipt when u pay been with them for many years I think its time to leave

St
Review №31

Customer service sucks. Theyre sitting in there on Facebook and dont get off to assist you. Dont have any answers, they tell you call customer service while youre standing in the store. Terrible

Ni
Review №32

I’ve only had to go recently to pick up sim cards for me & my fiancé’s phone who our SIM cards decided to stop working recently so upon callingThe customer care line thru immediately told us to go pick up 2 for free we get home & 1 is malfunctioned & doesn’t want to register to the network so we had to go back the next day get another 1 & while we were in There within 3 seconds the guy had my news working & ready to go.

Ch
Review №33

Very friendly and knowledgeable sales staff. Had my new upgraded phone set up and in hand in no time.

Me
Review №34

Wait was a little long but great service.

Na
Review №35

Great experience with Reps!

Du
Review №36

Waited for 30 min to ask a question. Only one girl in the store. Seemed to give no care that someone was waiting, no apology or even acknowledgements after I walked in. Walked out after 30 min without having the opportunity to speak one word.

Ke
Review №37

My first bill was 310. Im am very angry

An
Review №38

Service is not good. If you have an issue after you leave goodluck getting help from this store.

Br
Review №39

Worst phone company ever who only had 1 employee working ? On top of that takes about 2 hours with 1 customer when the employee only had 7 different people walking out 🙄 This is SAD ASF when I get these phones paid off VERIZON here we come ✔️🖕🏽

Ed
Review №40

Direct Tv doesnt do much for me

Ti
Review №41

Best cell phone service

Ka
Review №42

Goos customer service at work with you

St
Review №43

Was not an good experience, and was not satisfied with the outcome

Br
Review №44

Great service!!

Information
16 Photos
44 Comments
3.5 Rating
  • Address:903 S 401 Bypass Highway Suite D, Laurinburg, NC 28352, United States
  • Site:https://att.com/stores/north-carolina/laurinburg/145092
  • Phone:+1 910-852-5074
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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