Easy access to the store. Knowledgeable help. quick service. Great paint.
I have been a dedicated Sherwin Williams customer for 20 years. My primary Sherwin Williams was in Minneapolis, where I received exceptional customer service. Since moving to Le Mars, my dedication to Sherwin Williams is gone. There is an employee at the Le Mars Sherwin Williams who makes rude comments & acts like she is being inconvenienced when she has to do her job, every time I have shopped there. My last experience was the end of my dedication to this company. I placed an online order. After 1.5 hours passed I called to check on it. I was greeted with complete rudeness by her. She made a snide remark about all the colors of paint in my order. Then she said that “just because it is snowing, everyone in this town thinks they need to do a painting project”. We got off the phone. I then tried calling back 4-5 times to cancel my order. She would not answer the phone. I tried to cancel my order online, with no option to do so. I went into the store 45 minutes later & she had just finished up my paint. I told her exactly how I felt. She says in her 30 years of working for the company she hasn’t had customer service issues. I highly doubt that. Or are people in this town accepting of being treated badly when they are paying customers? The bar needs to be raised. I will no longer shop with this business.
If you want the best with the most knowledgeable staff, this is your place.
They are nice and helpful. Snoogens
A wide variety of handy accessories, plus very helpful - which is rare in too many businesses - employee stayed after hours and I feel went above and beyond. We own our own business and very much appreciated her courtesy and help.
Lynn was very helpful and made sure I got what I needed.
Great service as always, great paint.
I purchased vinyl flooring from sherwin Williams for our kitchen remodel, we were told it would be installed on a Friday. They guys came and the flooring didnt fit. Had to reorder and push back installation a week... I had to push back my cabinet delivery a week. Then when the correct flooring was in, i was told it would be installed the following Friday and told AGAIN it would be pushed back because they could not stop the current installation job they were doing. I pushed my cabinets installation back again. Then decided to purchase the flooring and find someone else to install it.
The employee I dealt with was very helpful and knowledgeable!
I absolutely love this store. The staff are friendly and know their products and how to use them. They give great pointers also.
Great prices and friendly service
Great paint. Excellent service
Excellent quick service and expert advice for my painting project. I will be returning here often and be telling friends about this quality company.
If the product performs as far as application colors are mixed correctly.
Small town and gives you great service!!
Very helpful staff!
Lynn and staff are awesome