My experience was great I myself went to the wrong Best Buy which was 10 minutes download from the correct store. The employee that had brought my merchandise out to curbside called me to find out where I was at because of that he uses personal cell phone i told him i was 10 minutes I would be that would be there. I felt i owed the young man a little extra for the inconvenience i offered a tip. The empooyeed could not take it. Store policy. I feel they should be able to take a tip from a customer. Other than that wonderful on promise times and very courteous

Ordered a 32” TV online and was surprised to see Best Buy had an option to deliver it the next day. Within 24 hours the TV was delivered to my door by a Shipt shopper. From submitting the order to delivery I received emails with updated shipping process from customer care team. Thank you Best Buy for this positive easy shopping experience.

Its a good thing I am NOT a secret shopper. No one said hi, boo or acknowledge me. I walked around the store for a good 5 minutes without asking if I needed help or anything.I will take my business elsewhere. What happened to customer service?

The Best Buy located in the Victory Lakes Town Center takes customer service to a whole new level. This is by far my favorite Best Buy location. If they dont have what I need in stocks, they go above and beyond to make sure that I find what I need.

Horrible service.I called and had me on hold for over 45 min.Then ask me how can they help and I said I need to know if they have an item in stock and they told me to hold. Again!?I quit

I went in to buy my father a Jitterbug phone. While there I ended up buying myself a phone as well. Staff was pretty good. My only complaints would be that once I got my Galaxy note 20 Ultra home, I discovered that the phone didnt have any ear phones/buds. Every other Galaxy smartphone Ive purchased have come with this. Maybe that has changed or someone at the store accidentally removed them. Secondly, not all of my apps and information transferred from my old . That was disappointing to discover a week later.

Guy behind the counter of Geek Squad was really nice and super helpful.

Purchased a TV. Everyone was helpful and even put it in my car. Thanks a million.

Bryce did an amazing job at explaining the robot vaccums to us. He was clear and helped us make a decision. We decided we also needed a TV and Christian was very helpful and patient. He sold us on a TV that we are very happy with. This is one of the best best buys I have been to in terms of staff and even somewhat selection.

SPECIAL THANKS TO THEYOSUF CUSTOMER SERVICE REPRESENTATIVE HELPED ME WITH RESOLVING A PROBLEM WITH MY LAPTOP.

Love Best Buy but there curbside here is lacking... The other Best Buy on W. Bay Area are very quick and efficient about it. I shouldnt wait 30 minutes for one item like a video game.

Nice clean, and bright. Quite attentive staff - maybe due to few number of customers in the store at the moment.

Great choices for technophiles...

You pass by whataburgers long line right by it and go to Wendys you wont regret it they are awesome fast and the food is cooked perfect

The customer service here isnt great. The employee that assisted me today was very rude and disrespectful, without taking the time out to accurately verify my online order at pickup. She refused to even look in my eye as she disrespectfully spoke to me. I definitely recommend the Webster location over this location. I have been a loyal Best Buy customer for years and will continue to shop at any location that is not the store in Victory Lakes.

Had to get a new computer for work. They had great prices and were extremely helpful!

Did mot have what I needed today. An Xbox. Staff friendly. Really busy today.

So the store phone number doesn’t let you speak to any sales associates. It’s just an automated menu. Sure that’s fine if you can search product availability. So I search by SKU. It says they have one in stock. Cool... drive 15 miles out here to be told they don’t have the product. JUST LET ME SPEAK TO A SALES ASSOCIATE. Blatantly flawed system.

Bought the ladt series S from them. They were wuick to reserve it when bought online.

Super awesome, knowledgeable, friendly people that work this location! Answered my questions, had what I wanted in stock, and offer a warranty on everything! I like knowing my laptop will be replaced if something happens to it, as well as a tech shop in store! Highly recommend!

Ashley is a great associate and was really great at helping me exchange my laptop for something that would be more efficient for me. She helped find my receipt in their system after I had lost my physical one, and the employee who had originally helped me with my purchase entered the wrong phone number into the system. She really deserves some kudos.

They sold me a defective drone.. It took a lot of my time to exchange it and all the process to set the drone.I lost 4 hours of my work ($100 an hour) plus the money that I paid for DJI care to cover that unit.They didn’t want to give me an small discount for all the inconvenience.They said we was even because the restocking fee… like if that was my fault 🤦🏽‍♂️

Tough being a big box retail store these days. It’s hard finding help. Employees seem so rushed. I did have someone stop and ask me if I needed help the other day. That’s rare though.

I came ready to grab a new set of gaming headphones 🎧, and a new Bluetooth speaker.. I would have spent around 5 hundred bucks easily if one of the employees hadnt almost ran me over and reached across me to grab a box for another customer... overzealous much

Good deals on open box items an Televisions.

Great help with my phone screen protector.

Best buy is usually the best place to go for a quick place to shop for electronics however this particular best buy wasnt so quick or courteous. The door person was very dismissive and rude and they only one cashier which made for a longer than usual wait time. Poor service and if your in a hurry dont go to the best buy in League City.

Didnt have what I wanted,but took the time to send in the right direction

Service good. Went for a Google Fi sim card. Had one left. Sales rep helped me find it

Poor selection of laptops, many of which are over priced. I found a model from 2 years ago with the same price tag!!

There service it’s awesome.

Reasonable on prices. Friendly staff. Very helpful and patient.

Great place to buy all the things.

The only negative I have with BB is the amount of time it takes to get someone to help you. I dont know if its just not enough employees on the floor or why that always seems to be the case, but the times where theres hardly anyone on the floor to help with a store full of ppl it can be a bit annoying. Other than that BB is a recommended electronic store in my book.

Very impressed! Went in to get an uncommon product, a VCR Head Cleaning tape. The rep at the front of the store pointed me to the area and another rep came walking towards me with the product in hand. Within 1 minute!

Bought electronics here many times over the years. Always great service and selection. Repair service also available

I love beat buy the place to go if buy electronics because the warranties and service are awesome.

So glad i didnt go to walmart. Bryce answered technical questions and insured i purchased the best tv in my price goal.

Finally ordered my Nintendo switch console today after many many months and not been able to get it and all they had was a curbside pickup so thats what I had to do but I mean the guy was very nice very easy to talk with I get there and do the little thing and it doesnt even show up on the tablet that Ive already done it for the check in and hes I will give me your phone number that you have so I gave him the phone number and everything and hes like okay no problem Ill be right back lets about 10 minutes for me to sit there and wait and I got all three items that ordered very easy very nice I meant it got kind of confused because there was two names on the account and I told him I was the other person and he was like oh okay let me see the number on the order number and thats all he needed and it was a great day thank you it was a it was a really easy date

Looks so sad inside I remember how fun it was to shop there now hardly any product. Probably going to close down like frys.Sorry

Worst Best Buy I have ever been too. I usually buy all my electronics at Bestbuy, but this one is just managed wrong. Went in the first time and the young guy who though he knew what I wanted before I got done telling him everything I needed something for assured me my laptop charger was the one he gave me. Drive an hour home and it wasn’t, got off work, about to go buy an 85 inch tv waited 49 minutes for the one young man in tv’s to help me, he said he would try to get somebody over to me. He was too busy with a lady who had a SIM card problem. Then a manager comes over and it takes two of them to help tell her it wasn’t something they can help them with and the young man goes to another person that just shows up. I’m done with this place. I won’t spend another dime here.

Have to love best buy. All fun stuff and great prices

I have always liked best buy and I like the things they sell. But lately I guess because of the world changes due to the pandemic they seem to lak a lot of stuff and they only have it online. I think you should call first and make sure they have whatever youre looking for because I drove 30 min with my mom to buy something and they were out of it. And they seem to be out of a bunch of basic things. Just make sure to call and then you can go ahead and go in store shopping. Other than that it was a nice experience. Helpful employees and the atore looked clean.

I had the best experience . The sales Lady was very, knowledgable. Very helpful. And respectful. She is the reason Ill be back...she knew where everything was at, and just what I needed

Best place to buy electronics with fair prices

If i could give a negative star rating i would. This best buy is a joke. Very untrained staff. They are sarcastic as well. Took 2 associates who were supposed to be geek squad to help me. Neither knew about basic conversion adapters for a tv. Even after i called the care center for them and was told they had the adapter. They wanted a part number so their life was simple. Yet your geek squad in store. Yeah ok. Finally 2nd trip later i myself found the adapter. Its $30 more here than amazon. The mgr who posted at the door both trips in today was either talking over the head set congratulating the depts who sold a lot for the day so far or was standing around laughing and hanging out with associates. Completely unsupervised location and unprofessional. Untrained as all get out. But when the mgr is too laid back this is what you see.

Didnt have what I was looking for case for IPHONE and bad customer service 😒🙄

Easy pickup and great customer service

Service and prices were great

Came in on a busy night. We asked the worker up front if he knew where a specific item was. Despite not knowing what it was and where it was, he was helpful and tried to help us to the best of his ability. Their online availability reflected the availability in store accurately.

Theyre usually pretty good hear. Though, reps only have a general knowledge of various products and not any deep understanding of the latest tech trends. And we shouldnt expect them to

I bought an open box smart tv with no remote control included. The red label on the box state that the equipment had no missing parts. I had to return this item.

Good store. Nice, helpful people. Clean. Not too crowded.

The customer care Representatives at Best Buy are super friendly, attentive, knowledgeable and professional. I was helped by Cristian today and he let me know what promotions were available and he even gave me suggestions on different products that were available that were compatible with I was looking for.

Nice electronics store. The staff could be a little more helpful in talking to customers but if you hunt one down they do help. Not bad. Prefer some other locations though which their staff actively engage to help customers though.

5 stars go to Nate for excellent customer service! What a gentleman! Young lady who processed my return also a sweetheart! I will drive from Clearlake to do business at the League City Best Buy! Webster Best Buy had no time for me at all! Bad customer service all the way around!

Whole staff was Super helpful,friendly, and patient with my toddler son 💙

I strongly suggest ordering through an online retailer. Best Buy sells products that dont even meet the specs set by hardware manufacturers.

Pretty typical Best Buy. It seems a little smaller than other stores. However, the product that we were looking for was in stock here but wasnt in stock in the previous two Best Buys that we searched.My only complaint is that there wasnt enough staff in the store. We had to wait several minutes to find an employee who could help us get the locked up product. However, the cashier was pretty amazing. He was pretty new and still learning how to use the advanced features on the POS, but he went out of his way to answer our many questions.

Bought a Samsung phone. I had it 6 months and it stopped charging. They charged me 200 bucks to get a refurbished one. They only work on I phones . I also had extended warranty and I had the best buy card that is good to install and fix anything. I had to spend 60 bucks for a wireless charger because I needed it this week and for my job. I am turning them into BBB and RIPOFF.comIM NOT HAPPY . Tearing my Best Buy card up and will do business somewhere else. Looks like alot of fake reviews on here. They should be a 1 overall. Big companies make employees do positive reviews. I didnt have to prove I even bought anything to leavemy review.Looks suspicious to me .

Staff is friendly and helpful. The only downside is the incredibly low stock of supplies they have. I recommend ordering online because there is a high chance you will not find what youre looking for.

5/ 21 My review below ..Explains all. I will say the gentleman installing steros is great. He is ab example if what they all should strive to be.No idea the date of the review below but we were not happy.They dont explain their products well. They want to sell . They been product knowledge and be able to explain their warranty . They only service I phones not Samsung. $ 200 bucks it cost my son and he had extended warranty and the best buy installation plan. I believe he will cancel that and we will no longer do business with Best buy after many years .

Theyve got everything. Love the open box specials. The employees are usually super helpful with everything. Its like toys r us for adults

In and out within 10 minutes. Very helpful.

They just called the cops and had them waiting outside and accused me of stealing. The cops looked at my RECEIPT and searched my car and obviously I didnt steal anything. This store discriminated against me because of my skin complextion. Im looking for a lawyer.

Its a great store to buy stuff u need

This location is pretty good. Most of the time you get help for what youre needing. Appliance employees need people skills. They need to learn to stop talking and listen.

I make this my last resort for electronics because they are way expensive... Good variety, high prices!

I waited on the phone for 58 minutes and nobody EVER picked up. How am i supposed to get help or questions answered especially when they concern the individual location?! Honestly, what’s even the point in having a phone number posted if you’re not going to answer the phone?!? Unacceptable!

Quick and easy to find what I needed.

People were pretty good up there sometime too little too fast the majority of them are very nice and knowledgeable

Well great selection but higher price and the fact that their employees could not tell me a price because they could not find it in their system but I could order it on line and pick it up, well thats 2 trips for nothing.

Clean store. Organization top notch... Customer service no, just a bunch of teens grouped up like blueberry patches.

Quick service, lines were handled very efficiently. Clean store, entire staff masking, and enforcing mask requirements. Very good

Best buy has ink and electronics in stock when you want to have an in store experience rather than shop online and order one thing and get something different so I always try to shop in store

Cool people, work there and are very friendly! Most of them get kinda swamped with tech questions but I can tell they all work very hard

Ok place,kinda pricey for buffet.

Issues with online order. Credit card charged 4 times per item; stated items available in store for curbside pickup but after order went through, everything had to be ordered. So items were really not available and CSR (from CA) stated online system inaccurate with store inventories and new phone system in place so when you call a store, call can be answered by any store in U.S. if store is busy. How does that make sense? As order came in piecemeal, had to go twice to store as they wouldnt hold past 5 days...even with an imminent hurricane coming in. Also did not receive a receipt or items in a bag upon order being placed in trunk during curbside pickup during 1st pickup and ID not checked. Second pickup was better with employee checking ID.

Nice very helpful. They were running low on 50 inch tvs managed to get the last samsung on the shelf. Also really happy with the multi movement TV mount that thr sales person recommended.

Great customer service; very helpful.

The computer sales rep was very helpful and knowledgeable. The Geek Squad was very helpful and knowledgeable as well.

Picked up a great gaming pc from here. Runs all my games on max settings and looks amazing!

Great place for electronics. Bought TVs, pc parts, etc from here and its always been great

I have never had a good experience with this location. Once the Samsung rep was so rude to me for asking him to explain the difference between 2 Samsung phones... isnt that the reason he is employed to assist people with Samsung products 🤔? I vowed to never visit this location after this. The store manager tried to make the situation better but at this point Id rather spend my money elsewhere.

My friend pre-ordered her items. Still had to go inside twice before they actually filled her order. 1 bowl was cracked and she noticed it before we left the parking area. It was replaced.

Good service and ample product...💪💪💯💯

The last 3 times that I have visited this particular store (as recently as today) the staff was not helpful. When i ask questions, the staff has left me standing in the computer section. The excuse was the manager was calling and if they didnt show up it would mean termination. The other times the staff member i was trying to ask questions they had 1 headphone earbud in and appeared to be texting. Today the answers were quick and short. I asked about a certain Chromebook and evidently was out of stock. When i asked about the expected date of next shipment, the answer was he didnt know because it was a nationwide shortage. And he walked away. So the items i had in my hand i put back and left. Went next door to another store and spent an extra $50 and bought it.

Salesperson (Demin? In computers.League City, Tx.) He was knowledgeable and very attentive.

Wonderful customer service and very 1 on 1

This location has been very disappointing in our Covid world. Even though it is a smaller Best Buy than the Webster location, we often find ourselves going here. The selection is okay. Thats not what Im upset about though. Every time Im here, I notice several customers and employees blatantly disregarding mask protocol. It makes me feel incredibly unsafe.

Slow service with getting assistance even after department calls. Had to locate help myself and even after that person assisted me they called for help and no one never came to their assistance. Checkout was fast, friendly and efficient.

Helpful staff and everything was well laced out in this store.

Sold us a clearance computer monitor. Box was sealed. Got home the stand that stand the monitor up was missing .

They were out of stock with many items. I was hoping to find and pick up what I needed then. Needed an emergency purchase so no time to wait for 5 days to receive. But I still like Best Buy, just knowing they are the only location within miles of Houston the manager should review inventory and stock up.

It wasnt crowded inside. Plenty employees to help customers. The whole store was marked for social distancing.

Im not sure what happened to best buy but I went in there to buy a monitor and wow the sales people did want to help the cashier was rude and raised his voice at me and when I talked to the manager he about he said he will address it later

OpenMask required if you want to walk in.You can use curbside pickup if you want to avoid the need for that.

Just bought a brand new Iphone For my daughter who is 17 and it doesn’t work. She is Going out of town tomorrow and needs a phone, She is going 7 hours away. Cannot get into Best Buy to exchange or even talk to someone. The first appointment available is tomorrow. Never buy anything important from this store again!!!!

Nice customer service. However the shelves were kind of empty.

Great cutomer service, had what I wanted, even though there prices were a little to high.