Ali was brilliant, very friendly and helpful. He answered all our questions. Helped us pick the right sofa for us. Excellent service. Thank you.

As soon as they’ve got your money you’re dead to them. Can’t ever get through on the phone. Our sofa is ready for delivery, we just need to pay our balance. However, we can’t ever get through on the phone so can’t do that. Madness. The way this company is run feels like they’ll be the next big company going bust.

Visited here twice during Thursday 14th October with my mother, whom wanted to buy a sofa bed. We dealt with Suzette Williams on both occasions and also spoke with her on the phone. She was very helpful, knowledgeable, professional and friendly. She explained additional charges and delivery times to our satisfaction. Wed highly recommend dealing with her for all your Furniture Village needs. She is an asset to this branch.

Fantastic customer service from Tammy and John today. I have shopped in furniture village for years and the service received from other stores has not been a patch on their care, attention and professionalism. They stayed late to let me finish my shop, allowed me to feed the baby and they kept my son entertained while I considered all the options. No pressure to buy just genuine lovely people. Will only shop in the lakeside branch in future.

Tammy was so helpful in getting the sofa and dining room table we wanted for our first home! Really friendly, patient and got us a cracking coffee/cookie while we tested out the sofa and made our decision. Thanks again😁

I visited this store last Saturday to look at dinning furniture. I was helped by a lovely lady called Louise. She could not have been nicer or more helpful. No pushy sales patter, just helped answer any questions I had. I would definitely go back to this store (even though its not my closest) and would highly recommend to anyone.

Many thanks must go to Suzette Williams for all her help when I recently purchased a sofa and a snuggler. I had to adjust the order on checking dimensions when I got home, but she patiently altered my order to suit with a very quiet, pleasant manner. I can now look forward to the pieces being delivered.

Ordered a sofa in April. Supposed to be here end of July. Waited for contact. Heard nothing. Tried ringing the store for a week. No answer. Had an email today saying it’s coming in October. No apology no nothing. So over 2 months late. Disgusting service

Ordered a suite just over a week ago. Told delivery approximately 16 weeks, when I mentioned Christmas I was told yes it would be there. Now I am told to book a delivery for March next year. Not happy leaving my £4000 in their bank account, would much rather it was in mine till March. I know now that the salesperson was definitely lying to me about the delivery date just to get a sale. Fuming!!

Awful. Poor Customer Service and I still have not received my order.I placed an order for over £4,000 in store over 3months ago and was promised that they could guarantee delivery within 1 month as they had the furniture in stock. (The sales rep even showed me on his screen that they had reserved my furniture in their warehouse.)1 month goes by and no sign of my order. I then called up and they mentioned they had lost my order in their systems. Its now been 3months + with no furniture or even an update as to where it is.Customer service is awful, I cant get through to anyone and when I go back into store they are refusing to give me a discount. I havent even received an apology.Would not recommend to anyone. Any help on what to do next would be appreciated.

Ordered a Central Park table which took over 4 months to arrive. The base of the table was badly damaged and we were told to contact furniture village. Numerous phones calls and 4 emails and I still had no response. Went to the shop in lakeside and was told to complain online. Explained that I have many times to no avail. 7 weeks later I’m having to go to the shop again and I know I’ll be fobbed off. I paid over £1200 for my Central Park and feel well cheated. I’m not giving in.

Served by Justine H who was absolutely amazing-friendly, patient and support us to get the best deal.

Do not use this store. 3 days of unanswered phone calls, delayed order, no communication. Terrible. The orpington store are much better!

Excellent service by Tammy this afternoon, she was so friendly and made making our purchase a breeze with no complications. Coffee was good, many thanks Tammy

Recently we moved this area and had to buy new dining table and charis.We meet Karl there, he is lovely, cheerful person with high knowledge.We recived best and high quality of customer service and also support after sales from him and his manager also we bought our dining room and chairs with confidence.I really appreciated and very happy with them, highly recommend.Karl, thanks again, you are the best mate.Kind regards,Shobeir

Needed a refund on some accessories that didnt arrive (and wouldnt have fitted anyway) - contacted the store by phone and email, got nowhere. Went in a couple of times and couldnt get any progress either.Finally today, 3 months on, went back in again and encountered a lovely, helpful, engaged, intelligent member of staff who sorted out the refund in about 2 minutes flat. Still no wiser about why it was so difficult for anyone else to process, but there it is. Thankyou Carol!

Awful Experience! Avoid Entirely! Ordered my New bed and sofa for my First home back in May and after getting lied too and false delivery dates i am told i will get a call today ....... hahahaha of course i didnt!! These people dont even pick up the phone let alone actually ring someone !! Terrible service!! Whats the point on having a phone number?!?! why am i the one chasing everything ?!?! Utter Useless!

I ordered sofa in March, delivered in June but was to big, asked for upholstery but was told only one in Scotland, waited and waited until l decided to cancel order since June l have called, sent emails for my refund of £300 deposit money paid still no answer, l am so disappointed in this service and l hope someone will get back to me and give me my refund

A big thanks to Suzette Sheppherd for all her help last week with our order. From measurements to colour and fabric, Sue went through all the details with us and gave us plenty of time to decide what we wanted. We were very happy with the service from Sue and look forward to receiving our furniture!

Placed my order 12th of April got told 9 to 11 weeks for delivery, I had my own furniture taken away on the 11th week and am now continuing to sit on a garden chair! spoken to my sales lady last night Suzette Sheppard from lakeside she has now said I could be looking at 26th of August but couldnt assure me! I am so angry as I have a wake for my mum at my house and family coming to stay in 10 days time. If there is anything you can do for me I would be forever gratefulKind regards Gillian

We ordered some beautiful furniture in the Thurrock store there was a slight misunderstanding when our furniture arrived but the way furniture village dealt with rectifying the issue was done in a very efficient and professional way. I have had several compliments also on the furniture and always promote the excellent service we had. THANK YOU.

Don’t try telephoning they never pick up the phonesNice shop, nice staff, But they need to employ staff to pick up the telephone or delete the phone number

Awful service received by Tammy and another staff member in Lakeside on Saturday. Walked in to buy my Sofa where i was greeted by miserable sale staff. Waited at the table to process my order and heard Tammy winging its her home time and then didnt take my order. Okay get that, but she didnt even bother to call me on sunday as promised. Never mind I called and placed my order with a happy staff member.

Fantastic service, fast efficient transaction, no boring sales patter. Thank you Louise

Excellent service from the staff in the bedding dept in the Lakeside Thurrock store. Extremely helpful. Gave me all the different options and costs. Not our first time in this store but the same courtesy afforded in all departments.

A real welcome from the team at Thurrock on Saturday at 1000 especially during these really strange times we are in with Covid!The team were checking temperatures on arrival and we sanitised our hands. All staff were wearing visors. We had an appointment with Jake who was incredibly helpful. He allowed us to browse the store freely and there was no pressure from him at all. He answered all our questions without fuss and even went and compared different sizes to match our existing one. Absolutely brilliant!We bought from Furniture Village before and this is why we are back again. A £3000 purchase made and we are happy customers!Thank you for making us all feel welcome including our children who were allowed to come too!

Ordered a beautiful sofa from here in early October ready for Christmas, the ordering went really smoothly, paid my money, and happily waited for it to arrive.Then the trouble begins....The sofa arrived after 10 weeks with the wrong backing to what I’d ordered, so I went in to store saw the manager who contacted the company who made it to order the correct backs, waited another 8 weeks for them to just send empty covers 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️ so in disbelief I went back to the store yet again to explain, the manager got on to the company again to order the inserts. Which I finally arrived a couple of days ago. So near on 4 months waiting time for my sofa to be complete which should have been 8-10 weeks!!The whole thing was enough to drive you mad & especially after having our room decorated.I’m giving them 5 star rating is because of a lady called Michelle flint who I believe works in the office rather than the shop floor.This lady has constantly kept in contact with me, letting me know updates, checking in with me to see if things had arrived & I can honestly say hand on heart if it wasn’t for her I think I would have took the sofa back and dumped it in their store.Each member of staff I have dealt with have been good and it wasn’t their faults in anyway for all the mistakes.I just found that Michelle went above and beyond to help, She is a credit to their store and is unbelievably helpful & does exactly what she says she is going to do with regards to chasing the company up and keeping me up to speed with everything. Thanks to Michelle my sofa is now complete.

Very helpful staff without much pressure to buy. They are happy for you to just look.

Very friendly and knowledgeable customer service from Jason in the Thurrock store. Non pushy and very cheerful which made the experience very pleasant. The team at Thurrock work very well together, in turn this reflects onto the customers. Well done and a huge credit to all the staff working. There’s no hesitation in recommending them and furniture village.Looking forward to further purchases 😁

Have brought furniture at Furniture Village for the past 14 years and have recommended to family and friends, staff are always friendly and very professional, you are not pressured when you walk in store. Will definately continue to buy from them in the future.

Fantastic store. Welcoming and professional.Carl could not have been more helpful and knowledgeable. This store is friendly and has great customer service. My brand new Matress arrived within 2 days and I am now getting a great nights sleep. 10/10 Well Done, keep up the great work.

Welcomed by the lovely and super helpful without being pushy, Lindsey! She is a credit to the store and made us feel very at ease, a very genuine lady!Also John was extremely helpful in assisting us in choosing our sofa, he was very knowledgeable about the products and gave great advice! Lastly, Jake was superb in his manner, professionalism, thoroughness and patience. Could not fault their service, thoroughly recommend this store!

Another happy customer, very good customer service and patient sales advisor - Sunny #Sunshine

My husband & I went to Lakeside with the intention of visiting all the furniture stores that sell beds as we wanted to purchase a new one. .Our first stop was Furniture Village. It was a pleasant surprise to be greeted by a lovely sales representative wearing a face shield and who politely explained that we would need to have our temperature taken before entering the store - also we were asked to sanitise our hands. This immediately made us feel safe and welcome. We were asked what we were interested in looking at & directed to the area that the beds were on display.The store is so clean and well presented and we were able to browse without being pounced on by the sales team the moment we started looking.When we were ready to find out some more information we spoke to Jason. He knew his products and was able to offer us some good advice.We found Jason to be honest and really helpful.We were given time to ourselves to discuss and we both agreed that wed found what we were looking for and had no need to look elsewhere. We decided to go ahead and make our purchase.Jason alerted us to the current offer of a £50 discount for every £500 spent. This gave us a huge discount and enabled us to purchase pillows & an extended warranty, all within our budget.Jason provided us with refreshments whilst he went through all the paperwork in detail with us.My husband has never been so happy going shopping, just 1 shop, a discount & all done within 90 minutes! We even got a voucher to use on our next visit.

We cant recommend Furniture Village Thurrock highly enough !!...After having bought our previous sofa from here 10 years ago and it is still in such great condition, just bored now with the colour, we wanted to buy excellent quality again....We were looked after by Martin who had such fantastic product knowledge and gave us great guidance and advice every step of the way without any pushy sales talk or tactics...he was an absolute pleasure to deal with and done us a great deal. 5 stars from us all the way ...Excellent service...Excellent furniture...Excellent experience!!

Excellent store, Karl Tingey was exceptional. I bought a full room on clearance and drove from Newcastle to pick it up. the support and help from Karl are beyond description, he made the whole process smooth and stress free. I am grateful and very pleased

Fantastic customer service. Anyone looking for a new bed with professional customer service, ask for Louise at Thurock Furniture Village! Although our bed was delayed, Louise was extremely helpful in finding a temporary solution to ensure we were able to move into our new house!

Worst ever customer experience from this store. I ordered my furniture from the Thurrock store and I would say I will never, ever step foot in that store or advise anyone to do so. Extremely poor customer service. poor communication, and extreme delay in getting my furniture delivered. I ordered my furniture in October and after my furniture being damaged by furniture village delivery men and a promise to swiftly repair this and deliver, I am still waiting for my furniture to be delivered. I expect customer service assistants to be polite, apologies for the delay and try to remedy the situation, rather, they are very rude on the phone and have tired to justified the delay. Worst experience ever!!

Found Suzette W very helpful

My husband and I have received fabulous Customer Service from Louise. We spent a considerable amount of money within the store and we found Louise listened to our thoughts and ideas and was great at customer interaction and nothing was too much trouble, she was so helpful, polite, and spent a considerable amount of time with us. Great Customer Service, thankyou Louise at Thurrock.

Just want to give a shout out to Mo, A1 customer service and really helpful. Credit to the Furniture Village group and cant thank enough. Cheers Mo.

Thank you very much Tammy.We went to the store when it first re-opened and She was very relaxed, not too pushy and gave us our space to look around. Which then allowed us to remember her name.She also called us to inform us a rough schedule of when our furniture will be arriving in the store.Super customer service 😁

I had a delightful experience shipping for a sofa on Saturday. Sue was brilliant, friendly, professional, efficient and very knowledgeable. She helped me with the romilly sofa - which I am extremely happy with. Thank you sue for all of your help and time.

The service at the Thurrock store was second to none! Louise was amazing - very helpful and informative with the tips and tricks she gave us to properly look after our new dining table and chairs. Thank you so much! Cannot wait to receive our order

Initially we were disappointed when enquiring about purchasing a dining room table we wanted whilst in the store. There was a discounted price board for the table we liked and when we enquired about buying said table, we were advised that the special price that was advertised had expired 2 weeks prior to our visit and they were no longer offering the price as advertised and the new price was over £300 more than we anticipated.However, upon looking online whilst in the shop, I found the special price still stood on their website.After speaking to the manager in the shop about this, we were advised we could in fact have the dining room table for the price that was online and which also advertised on their board in store. We purchased the table and left the store happy.

Fantastic service at furniture village Thurrock provided by Tammy Lee when purchasing a dining room table and two pictures! Very friendly and deserves her portrait on the wall! An absolute asset to your team & very nice cookies too.All the best, Lord Ian Beale & Lady Maria.

We bought our beds and dining table from furniture village and the customer service we received was fantastic. Jason was very helpful and gave us the best advise and service. We will definitely be recommending to friends and family.

Went during Covid-19 booked and appointment and made to feel welcome when advised.I was met by the Duty Manager who was very knowledgeable about the stock and which items were suitable for my needs. Now just waiting for my new furniture.I would go back again

Visited the store last Saturday. A great experience. We were greeted in a friendly way and offered assistance on arrival. After browsing and finding we were ready to make a purchase we were assisted by a fantastic sales consultant, Rochelle Butler. Rochelle discussed our exact requirements in detail and in a very professional manner. She took us through the whole purchase process with ease and her friendly and helpful service made the whole experience a pleasure. Thank you Rochelle. Much appreciated.I would definitely recommend.

We have just ordered a gorgeous marble table from furniture village. Customer service was brilliant, we wanted the table round and our sales representative called the supplier and asked if they would make it for us and they said yes! Looking forward to seeing it in 12 weeks time. Big thank you to the team. Very professional under the current circumstances, social distancing and temperature checks being done before entry, hand sanitiser on entry to the store. Branch manager was also extremely helpful and stopped to talk to us and make sure everything was okay. Thumbs up 👍🏻 to the Thurrock Team!

We went to Thurrock Furniture Village as it was the only store to have the sofa we wanted. Jason, the manager, came to our help, explaining all the relevant details of the leather and sofa we chose. Supplied with cups of tea I found it a very pleasant experience and left having ordered the sofas we wanted after a very stress free visit.

Came into look at dining tables and was helped by the sales manager Jason. He was very knowledgeable and friendly. Helped us get the best deal possible and even managed to get an earlier delivery. We will be coming back again.

Excellent service well looked after

Received excellent service from Tisa while buying bedroom, dining and lounge furniture. She spent time with us when we needed it and left us to make decisions when we needed to. We were delighted with what we bought and this is in part due to the wide range of products and the standard of customer service received.

Found my experience so for first class, was greeted on arrival and offered a coffee before being left to wander around the store without being pressured.We were given advise from a sales assistant called Rochelle Butler who was very pleasant and offered advise without a heavy sales pitch which put us at ease.Would highly recommend a visit

Came in yesterday in need of a new sofa, Martin Bailey introduced himself and allowed us to browse and look around until we saw the one we liked. He listened and understood our concerns and needs then advised on the best options for us. We did indeed buy the sofa we liked in store and now waiting for delivery. Will update review once we receive the product. Martin was very helpful, would return again if we need any other furniture. :)

Visited this store today and Jake Cooper was very helpful and polite at all times. Very informative without being pushy. Would highly recommend.

We went to the Lakeside store on Saturday 10th October Tammy helped us choose our lovely settee. She was very helpful polite and knowledgeable

Karl was incredibly helpful today as well as professional in such uncertain times. The measures put in place were executed to a high standard and was suitable to gain ideal customer service on top of keeping customers and staff safe.

Jason at the Thurrock store was very helpful we bought a dining table and he was very professional and explained everything we needed to know.

Very Good Service from the staff, you are really taken care of. Now waiting for our Delivery to come in a fortnight time.

Massive Thankyou to Paris who helped my indecisive self get a mattress. She made the whole process from start to finish great & I would recommend her to anyone shopping in the lakeside branch. She looks after the customer & that’s the most important thing as I genuinely wanted her to have my business. Also great that you had cookies and because we was the last ones there we were given a whole bag to take home. Great service.

I didnt feel rushed. Great purchase. Very supportive member of staff who was able to answer all of my questions.

The store did not put up my calls I called all day as i was told i had to speak with this store. yet on one would pick and when they did they just wouldnt speak.

I just left Furniture Village, Thurrock after ordering the most beautiful sofa ever! I was helped with my choice & order by Dani who was just so helpful & a real pleasure to deal with - thank you so much Dani!

Excellent service from all at furniture village, helped us find the perfect sofa and didnt make us feel pressured at all! everyone was friendly and welcoming and it was a very refreshing sales environment in comparison to the other stores on the retail park where we felt harassed and frustrated that they were more interested in their sales target than helping us find the right product for us! Chris & John were amazing and we will 100% be returning to purchase more furniture from them in the future!! Highly recommend this store to anyone looking to kit out their home!!Thanks Lakeside store for an unforgettable experience!!

We visited the store to purchase a new sofa, it was made a very pleasant experience by sales consultant, Tammy Lee.... what an asset to your team! Coffee and cookies were supplied while we completed our sale. During these strange times of COVID-19 we felt very safe and assured that all the correct measures were in place. Viewings are all by appointment only, temperatures were taken as you entered and hand sanitiser was available to all.Very impressed from start to finish, well done guys 👍🏻

Well we have to give Jason Sutton a massive high five....this transcends into 5 star service. Having decided on a particular...beautiful wardrobe Jason was able to customise the spec of this furniture to our needs. He was on a mission as the clock was ticking as we had another appointment. He was cool calm and paperwork was done. Complimentary coffee was consumed. One very happy customer left the building. A tie rack was omitted from the order...unless anyone else can think of an alternative use for this!......wardrobe mission take 2. We got home and found out the measurements we had were wrong...panick set in. No need to worry as we went back to the store...Jason was cool and very professional. The order was redone...more great coffee and a delicious cookie later...new order signed. Will definitely recommend Jason to anyone who wants honest genuine and professional service. Thank you.

On both ours visits to consider purchase of a Durests sofa, both salesmen were very helpful ( Martin and Sunil ), showing the construction, material options, calling Duresta to ask specific bespoke questions and generally allowing us space and time to think, but being nearby to help when we wanted them.

Great service, was not pressured into anything, all staff were friendly, originally spoken to Martin, he was very helpful.Following day I came back and bought the Midi sofa set from Jason, they held the sofa for me as verbally promised.The FV Thrurrock branch has a great team with excellent management, they made so easy to spend money, keep up the good work!

Mohammed was amazing - very helpful and informative and he was really good at getting us the best possible deal. Cannot wait to receive our new bed xxx

We found Louise who helped us purchase our mattress to be very helpful and knowledgeable without being pushy or trying to over-sell anything to us.We will be certain to ask her advice again in future as we feel we can trust her.Thank you very much for your assistance Louise.

Hello. We will be happy to provide feedback when our full order is delivered and happy with our purchase

Sunil was the salesman who sold us the furniture. He was professional and was excellent. We would come back.Thank you

Not had anything from you yet so I cannot really comment . several items are still on order.

First class service from JasonVery informative and engagingMentioned 10% NHS discount which we are eligable for and gave up free deliveryunlike David the dipstick at the Romford branch who just fogged us of

Was recommended to go by a family member as I was looking for new living room furniture! Had a great level of customer service and did everything they could to meet my needs! So glad they were recommended to me, will definitely return!

Temperature checks on way in, free hand sanitizer and all staff wearing full face visors, very professional manner and sensible approach in such uncertain times.Dealt with John and Jason who were both a pleasure and a no hassle, no pressure to buy attitude or being forced into anything, felt very welcome, offered drinks upon arrival both times we came into their shop.After much decision making we finally come to decision to purchase the Holly corner sofa ( excatly as shown in store) and on hold until December and only a 10% deposit taken which is also fully refundable.Felt the safest in their store than any other shops we have been into.

Great service from all the team but especially Martin and Mohammed. Thanks for everything, cant wait to receive our items.

VIsited the Lakeside store this week. A very pleasant experience. Jason, the Sales Manager came to our aid and was extremely helpful, as we werent completely sure what we were looking for. However, after much deliberation and help from Jason, we eventually made our choice. We cant wait to get our new furniture now and hope the rest of the service is as good as our initial experience. Thanks Jason for your help and delicious coffee !

Customer service poor- unable to speak to a representative after numerous calls and voicemail is full. Take weeks if not months to resolve any issues. Very disappointing customer care post sale.I still have an issue (my second) that I am trying to resolve with this company after purchasing a dining table from them.

Great Staff and was very helpful at the store but delivery disappointing as no one called us as promised with a delivery date and the item was left with a neighbour with no information posted through our door stating this.So the after service needs to be improved

We visited Sunday 12th July, we didnt know what we wanted but found the perfect compliment to our new extension and kitchen, we were given such good service by Martin Bailey and the duty manager that day that we went home to measure up and sleep on it, we made the trip back even though we have a FV close to us, we went in looking for Martin and luckily (as we hadnt booked) Martin was in even though he was supposed to be off, he spent his own time to giving us the same great service and ordered the furniture we had chosen. I have shopped with FV in the past and their same professional personal service will ensure I will always shop with them in the future. Thank you Martin, we cant wait to see the furniture we love arrive to our home :) :)

Just been in to furniture village in lakeside.first day out shopping after lockdown and have had an amazing shopping experience with sales assistant Tammy who looked after us above and beyond our expectations.

Karl really helpful, made a hard decision a lot easier

Went in for a browse, left with a dining table and chairs. Excellent quality, excellent value and many thanks to the sales rep Louise Campbell who dealt with us. Polite, easy going and willing to go above and beyond.

Friendly, knowledgeable sales staff (Martin B) No pressure sale and quick to respond to questions.

Just returned from another visit, latest purchase made, many thanks to Tammy for her help and advice, will definitely recommend this store to anyone considering new furniture.

We loved our experience at your store. LOUISE was absolutely amazing and professional her service was efficient. The cookies and coffee was delicious.

Dont really go furniture shopping much nor do I leave reviews much either. However my wife and I were over in lakeside last week and decided to just have a pop into your store.We was greeted warmly by a young lady sitting at a desk obviously working away on her computer. There were several members of staff already talking to customers throughout the store, so we just wandered around (not looking for anything specifically). We then got approached by a young gentleman whom was quite short but with a massive personality!! He was great, Jason was his name. A cheeky chappy but had us both laughing. We got chatting about a table and chairs set, he certainly knew his info. Long story short he made our experience of going furniture shopping/browsing exceptional. We ended up buying a table along with 6 chairs which will be delivered just in time for christmas.A fantastic visit all in all. Would highly recommend to anyone.

ORDER NO 15919P577Bought a GPlan Electric Recliner chair for my elderly father who has been recovering from Cancer and Three strokes. The chair was purchased as a mobility aid.To date we have NOT received his VAT refund even after numerous calls before the COVID lockdown. It is virtually impossible to get through to the store we purchased from as no one ever picks up and going through on the main number is always half hour to 40 min wait!The chair was bought in December 2019 and arrived mid February, within weeks the foot recliner did not push back into place, after calling Furniture village a repair team called and appointment was given for weeks later?! We were told that due to COVID nothing could be done to fast track the repair time.Subsequently after the first repair the same issue happened again and the entire seat area kept rolling/Dipping into the right side of the chair rendering the chair unusable.My father has not been able to use this chair properly especially at a time when this would have helped him be more independent after his strokes in getting up and out of his chair and using the functions to aid him.The repair team had stated the chair had been poorly made and these issues shouldn’t have been occurring and that a replacement or repair looking at the whole frame of chair should be looked at. A report had been sent to furniture village but to date we have heard NOTHING?! This is extremely frustrating.So disappointed with Furniture village and their handling of this.Will not buy from here again, We purposely bought a G Plan as it was a reputable British furniture maker but it now seems is being sold with poor workmanship and no proper aftercare by Furniture Village when faults arise.Still awaiting response for VAT and Replacement Chair which I don’t believe will be anytime soon as COVID is now the new excuse for the constant delays.My father has not benefited from purchasing this chair but instead left us with more stress!

The sales guy, Martin Bailey was brilliant. Very polite, professional and a great help with choosing the sofa. On this basis, I would definitely recommend furniture village.

We had the best service we have received in a long time anywhere! Ali at West Thurrock was amazing. He spent plenty of time with us, discussing options, ideas and assistance. We came away having ordered a new bedstead, new mattress and a dining set! He is a brilliant salesman. The paperwork was very clear and Ali went through it very carefully with us. We were very impressed and will be visiting the store very soon. We were very impressed with the quality of goods on show. Such a brilliant selection and something to suit all tastes. Thank you.

Purchased all our living room furniture here. Great customer service. Especially Muhammed Ali.

Great staff very helpful and happy to help. We got an amazing deal in bed frame mattress. Would highly recommend.

Very helpful and was very happy with my purchase off a 3 piece recliner thank you very much tammy for your help

Served by Paris. Very helpful, excellent service! Good deals as always from furniture village. Awaiting delivery of sofas

Tammy was very helpful with all our requirements and issues. Definitely recommend the experience

Ordered a sofa today in the Thurrock store was served by Mohammed. Very happy with the service we received.

So far not good. My order could not have been more specific. Then on the delivery day it is completely wrong. I have been in person to the store to confirm exactly what I was ordering and at this time I am not confident I am ever going to get the right order. I have also not been contacted since and await confirmation that anything is happening. I am disappointed having expected better service on past performance.