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Dairy Queen (Treat)
921 Murfreesboro Rd, Lebanon, TN 37090, United States
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Dairy Queen (Treat)
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Ja
Review №1

Complete joke! Every time I try to go there can never get anything. Tonight there were two employees and both were at lunch at the same time, line through the door of people wanting something, think someone could come back to help no! Because nobody today wants to work! Sorry place. Dont bother going here, its a waste of time.

Do
Review №2

Rude employeesGave me a medium cone when I paid for a large

St
Review №3

I love my ice cream. And I get why the machine is down so much. When they sell so much Ive cream and they have to change the cream out, and they are under new management so there is new employees also. But they are open Tell 10 now. So its getting better and better every day.

Jo
Review №4

Never open and ice cream machine is always broken or they say they have none

Re
Review №5

Yummy hotfudge brownie cookie ice cream and very sweetie girls

An
Review №6

Ice cream machine is broken. I is Dairy Queen the new MacDonalds?

Em
Review №7

Stopped here two Sundays in a row to purchase a icecream cake and they had none. not a single cake two weeks in a row. the employees obvioulsy do not care to do their job.

Ph
Review №8

Stopped in for a treat and found two DQ employees sitting at tables, one having her dinner and the other having a sundae. Stood at the counter, for a few minutes, but no one was back there. Ask the girl with the sundae if they were closed to which she responded with some attitude Im on my ten!. Im not sure why both employees would be on break at the same time.

Cl
Review №9

Twice I have came here asking for a pint of soft serve or a cup of ice cream and twice they give me a Sunday cup of plain ice cream which isnt what I asked for, i can go to the smithville dairy queen ask for the same thing an they get it right every time why cant yal? Ill never go here again cause its never correct an always hire than smithville prices.your people do not listen to what people order at all or even understand it.

Na
Review №10

Closed at 5pm on a Saturday?? Very strange...

Gi
Review №11

Want the best ice cream experience? Dont go to this place, they often run out of things like hot fudge or strawberries. Then you have to eat it outside cuz the place is so darned cold that you will freeze while eating the ice cream. And if its right at closing, Ive seen them turn customers away.

Jo
Review №12

Worst dq I have ever been to bad customer service didnt know how to dip a ice cream cone and they only do hot dogs and ice cream

Tr
Review №13

Good food needs a little better cleaning floors were kinda sticky. Nice people though so it makes up for it.

j
Review №14

2 blizzards and 2 lbs later a quick stop to get a cool treat

Jo
Review №15

Need friendlier people working there. I had to wait a long time to even get my order taken. Then when I asked for a recommendation, she didnt give me an answer other than ice cream. She said all we have is chili dogs and ice cream. She could use a class on merchandising.

Jo
Review №16

While one employee was on break, the other employee was helping with the Subway line while several people waited to get ice cream. Had to wait over 15 minutes for someone to come take orders. Then, once I was able to place my order, this Dairy Queen didn’t take the Dairy Queen gift card I had because they “weren’t a full restaurant”. They refused to do anything with the gift card and gave a half-hearted “sorry” as I left. Not good service at all.

Gi
Review №17

On a Saturday, I drove over there to get me a little something. Went inside and the employee from Subway told me that whoever was working was on break and that no one would be able to help me for at least 20 minutes. Basically drove there for nothing.

As
Review №18

This place is always closed

Ma
Review №19

I wholeheartedly agree with everything Joshua said. Same two girls working there tonight 5/9/16. In fact every time we come here I get mad. They do not give a care about customer service or making a good product. You might as well order a plain blizzard because that is pretty much all it ever is plain vanilla no matter what kind you order. Worthless . DQ should be ashamed to have their name on this location .

Du
Review №20

We stood in line for 20 mins while the worker was making hotdogs and not helping anyone else. So we left and went to Sonics.

Jo
Review №21

Came into this location around 8:30pm on Friday night (3/11/16) and nobody was at the front counter but all the lights were on. My family and I stood there waiting for someone to come. After about three minutes a young black girl came up with a bag of ice cream mix to fill up the machine and proceeded to tell us were closed with no explanation as to why their lights were still on and why she was filling up the ice cream machine. Inexcusable at 8:30pm on a Friday night. We ended up buying some ice cream from the Ben and Jerrys freezer in the pilot station and sat in the DQ/Subway lobby to eat. While we say there we saw potential customer after potential customer get turned away with a simple WERE CLOSED with no reason given why all their lights were on and the little white girl was standing at the register as if she was waiting to take orders. Ive actually managed a local Dairy Queen for the past 8 years never have I seen something so horrible take place. Im not sure who owns this location or if it is joint ownership between the pilot station but those two employees were just standing there smiling at everyone while telling them they were closed when they couldve been cleaning something. We sat in there for a good 20 minutes. Even the white girl had a visitor in there (guessing it was her boyfriend) that she sat down with and I even saw them kissing.To sum it up this was the first time I stopped and wanted something at this Dairy Queen and I will never want to stop here again. Lazy employees that dont give an ounce of crap about their job. Next time Ill just drive across town to Baskin Robbins. Truly a 0-star rating.

Ed
Review №22

Closes at 9 pm! They are located inside a 24 hour truck stop. The pilot doesnt have an ice cream cooler because we have a Dairy Queen. But it is 9:05 pm and I wont be sold any ice cream.

Sa
Review №23

The menu is very limited on food items they mainly have dessert an drinks

Ri
Review №24

I give all 4 🌟s for Dinisha and the food. She is so awesome and while she is on duty the food is prepared with quality being 1st. Today my wife and I stopped by and Dinisha was on duty. Heres where the missing 🌟 begins. Unfortunately another girl waited on us as though she seriously wanted to be somewhere else. If she would have gone any slower preparing our food she would have been moving backwards. And to top it off she had a couple friends hanging at the counter and every free second she had was spent with them. While Dinisha kept herself busy. So sad. Such a young and pretty girl. But no desire to be the best at what shes doing. Whoever hired Dinisha. 👊 Kudos to you.

co
Review №25

Not worth it. Limited selection and does not take app coupons so I wasted one clicking on it to have them ask a Subway worker that said they didnt take them.

K
Review №26

Was in the store at two different times once around 3pm and again at 5pm on 8/23/16. Both times I witnessed major health code violations by the long haired brunette female working in there. First time while waiting in subway line she came over and grabbed a handful of onions and put them in a cup and took them back over to DQ without any gloves on. The second while waiting to be helped at DQ she was standing in the middle of the food preparation area up front flinging her hair all over trying to get it back together so she could put her hat back on. Then after running her hands through her hair a few times started making customers food with out ever even thinking about washing her hands. Think you need to have some food safety classes or retraining on food handlers classes. Even worse the young black female standing there talking to her while she did this said nothing about what was happening. Dont think I just came at the wrong time both times I think these things happen all day long and I just am more aware to regulations coming from a management position in previous career.

Pa
Review №27

Many good times & quick meals.

Ra
Review №28

Its closed at 730 pm on a Friday night!!!! Even when online says its open I am not happy!!!!

Te
Review №29

Fast friendly service and excellent blizzard!

Jo
Review №30

Tried to place order for 1 small bizzard and 1 small dip cone and ice cream wasnt thick enough to serve. That is the only reason we went in

Je
Review №31

The only Dairy Queen employee was in subway, let me know after waiting for a bit that they dont open on sundays apparently.

Ru
Review №32

Employees here are awful and have no respect for the people that come to eat. I had just picked up a lot lizard from the pilot parking lot, she then told me if I can feed her before we get to business, I agreed and proceeded to DQ, we then stood in line behind a family who was waiting in line for about 3 minutes​, when finally a employee shows up and tells them there closed. So I asked hows that if it says 10pm close time. She responded with take your who else were, I was disgusted

ch
Review №33

Couldnt get anything for the second time in a week because the ice cream machine broke again

sa
Review №34

How are you going to pit a restaurant in a truck stop, but not open it till noon?Trucking is a 24/7 job.Vacate that space & let Pilot get a restaurant in that actually cares about truck drivers.

Ke
Review №35

Low quality food. Chill is terrible. Employees cant make desserts correctly nor take direction.

Ji
Review №36

I love a chocolate blizzards

Ke
Review №37

They were open for business but just not serving ICE CREAM. Go figure

Sa
Review №38

Lazy employees and the store is always closed.

Ch
Review №39

Who the f*** closes a Dairy Queen at 7pm???? Especially when its inside a truck stop. So stupid.

Ma
Review №40

I LOVE YOU, DAIRY QUEEN!!!!! 💕🥰🥰💕

me
Review №41

Best ice cream in town

Ly
Review №42

Took a long time to get waited on. And I was the only one in line.

Ge
Review №43

Seemed understaffed and unable to make some menu items.

Ra
Review №44

You cannot beat Dairy Queen

Da
Review №45

I was trying to post a review for the new one up by Rite Aid.!

Do
Review №46

Great customer service

Jo
Review №47

Fast friendly service!!

We
Review №48

Dont always get your order right

Jo
Review №49

Employees extremely rude. No may i help you or thank you! Ridiculous!!

Co
Review №50

Great desserts!

Mi
Review №51

Great ice cream

Ka
Review №52

Terrible service

Ja
Review №53

Speedy service

T.
Review №54

Closing at 7pm on the weekend is to early.

Mi
Review №55

Awesome!

Ti
Review №56

CHILI DOGS CHINGON!

ja
Review №57

Not much selection

la
Review №58

Place sucks

Am
Review №59

.....................,,..,.......,....,,....., m

ma
Review №60

Very cute

BO
Review №61

It is a good place.

Information
7 Photos
61 Comments
2.9 Rating
  • Address:921 Murfreesboro Rd, Lebanon, TN 37090, United States
  • Site:https://dairyqueen.com/us-en/Locator/Detail/?localechange=1&store-id=12833&y_source=1_ODk5NjY3NC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 615-453-8991
Categories
  • Ice cream shop
Service options
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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