user
Starbucks
3520 Massachusetts Ave, Lemon Grove, CA 91945, United States
Appearance
Starbucks
Comments
Re
Review №1

Love the one in Massachusetts, Lemon Grove. Opened until 10:00 pm. The best service. Great people.

Jo
Review №2

The staff at the location are some of the best in customer service and getting a placed correctly and the drive through area some of the best .When you have a location that looks small from the outside when you walkin its much larger in size with great features and large art wall. Customer friendly they have been the best if the drink is make one that you had ordered courtesy and team work makes it a great location .Located near other stores and for those that great hamburgers is In and Out burger with Starbucks you have great lunch location . Starbucks you can go and have warm coffee or the best baked goods with great coffee or a nice cappuccino . As a reviewer that I have seen many this one location is one of the best even where you can check your lap top .

je
Review №3

This is the worst Starbucks I’ve ever been to, we spend about $50 to $80 every day here and there is always something wrong but this is the worst time. We continued to come here because the convenience of the drive thru only. How can anyone give these two drinks and think it’s ok. I’ll let the drinks speak for themselves. Bad almond milk and what they give you when you order a venti with no ice.

Wi
Review №4

Wow!😲 this Starbucks drive thru has a long line 😩. Another long-term wait. I guessed there are short in staff? Nice place and its small too. I rate this place one star 🌟. For good customers service. 👍

No
Review №5

Always friendly and well mixed drinks, can’t say that for all locations. I go in the morning and the line moves quicker than other locations I frequent. Shoutout to these baristas thank you.

Hi
Review №6

Good number of parking spots, also has 3 Curbside pickup parkings.

Ka
Review №7

A standard Starbucks with great customer service and delicious drinks. I love the tap to pay feature as well. Thank you!

Jo
Review №8

It’s ok most of the time… I love Starbucks but u gotta train some of ur baristas better.. I asked for a venti brown sugar oat milk shaken espresso and it didn’t look like a venti.. it looked like someone took like 3 big sips out my cup! I would have let them make me another one but I was hella low on gas.. but I really need one.. smh…

Ai
Review №9

I usually have a really good experience here. One time I had a bad experience where the staff member didnt want to split a drink into 2 cups, but I still go here often. It is a drive-thru Starbucks and it is right next to an In-N-Out drive-thru. Always expect many cars!!

Pa
Review №10

Super friendly staff despite long line :-) they didnt have the food item i wanted and were quick to suggest a replacement which i enjoyed very much! this is my favorite starbucks location

Tr
Review №11

Its a pleasure to post about the exceptional regular & specialty drinks and service that I receive from this location, literally every time I go there. Thank you👍

Ka
Review №12

Always great coffee and service.

Li
Review №13

Its a Starbucks. Most all employees are great. Cant wait till can enjoy inside dining.

La
Review №14

The staff very friendly.

Sh
Review №15

Pretty busy location, nice and efficient staff but I’ve had a couple instances where I didn’t get exactly what I ordered but was too busy to come back.

An
Review №16

Andy in the drive- thru was super nice and patient with my complicated order, So friendly even tho it was closing time his sweet and positive attitude made my Starbucks drink even more enjoyable :D

Ti
Review №17

Not a good location..almost got hit just trying to get outta there

Ir
Review №18

It was good, just a little disappointed that their wasnt any decaf coffee. Although they did offer decaf americano but that to strong as I tried it last time.

Ma
Review №19

We went through the drive thru. As soon as we ordered we could tell in the guys voice he didnt want to work. Was very rude in rushing my order and not only that but the drinks were disgusting . Ive been coming to starbucka over 35 years and this is the 1st time thw drinks are NASTY and horrible service. Lazy kids not wanting to work. What a waste of money .

Vi
Review №20

Slowest drive through EVER, even though someone stands outside and takes your order ahead of time. Get to window, I had 6.80 on my card for my regular coffee. They take all money from my card and tell me I didnt pay enough. Then when I ask why a regular coffee is 6.80 and my 84 stars doesnt cover it either. The clerk begins to be rude and say that I ordered more than I have money for. And repeated a long order that isnt mine. Doesnt refund money, and still wants me to pay for a coffee. I told him to keep the coffee and the attitude. This place is just cant seem to get it together. Not the first issue here.

Fo
Review №21

This is Starbucks for me I love you Starbucks it has the best service Ive ever had

La
Review №22

Super busy location, long lines both drive through & in-store, pack patience. I ordered a carmel macchiatto only to realize after driving off that they forgot to add the shots. So what I got was a grande cup of hot milk & caramel.I guess I have to sip & hold up the line to verify.

Pa
Review №23

Great spot for curbside pick up.

Lu
Review №24

No product to make favorite drinks

Je
Review №25

The coffee frappuccino was ok

Iv
Review №26

Restrooms are closed for customers, how I supposed to wash my hand before eating my sandwich? Didnt the governor and the CDC recommend to wash your hands? Such idiocy!At the same time, 6 people were sitting at the table without masks and drinking coffee, with me two of them went to the restroom

M
Review №27

Fast Service

Cl
Review №28

Sometimes Starbucks is great sometimes theyre weak I go to the lemon grove Starbucks it seems like they do a lot of training there I go there every day I order two drinks the drinks are not consistent so I will go to the Starbucks on Spring Street to make up for that or I will go into Albertson s but one way or the other they keep me coming back with their dreams so theyre doing something right,,,,, addicted

Yv
Review №29

Slowest drive thru ever!!It’s like they have one person working here

Jo
Review №30

Starbucks. It literally has great frappes and iced coffee 10/10

Ke
Review №31

Ok

Do
Review №32

This is hands down the worst Starbucks in Lemon Grove and probably all of San Diego. Their employees have attitudes. The Frappuccino I got had a crack in it and when they saw this the employees just looked at me. No offer of remaking the drink...nothing. I left the drink and walked out. Didnt even drink it. Way to go Starbucks. Great business plan. At this rate you wont have to make coffee at all. Just dilute some warm water in a cup with some sugar. Thats where this company is headed.

Pa
Review №33

Quick, friendly, tastes great.

Ga
Review №34

Very friendly staff. Always a huge line in the drive-thru, but theyre popular! Love Starbucks!

Ta
Review №35

Great service as always

An
Review №36

This place is so beautifully done, me and my friend couldnt help but say it was sexy xD!! With beautiful be furniture and jazzy sexy music for this setting. The staff were awesome and very calm. And the bathroom was fair . Enjoyed y your time!. The window are also perfect 👌

De
Review №37

Outstanding customer service

Co
Review №38

It was getting close to closing time and I needed some caffeine for the road. The outside lights had already been turned off but I saw another car take the gamble at going through the drive thru so I decided that theres strength in numbers, I may as well pull in behind said car and hope for the best.They actually took both of our orders, had great attitudes about it, got every detail of the special order correct ... and we drove away very grateful.Thank you team SDbux! Keep up the great work!

Ro
Review №39

VIP customer service 👍

Cl
Review №40

The coffee is good, it just has a long line from being across of In n Out

J.
Review №41

I like this Starbucks. The guy who works the drive thru Saturday nights is very friendly. The drive thru line was long but it went pretty fast. I like their service!

Ri
Review №42

I always go here but yesterday this young man name Issac was really nice. Excellent customer service and was very alive. 10/10 customer service! Starbucks better treat this young man good or I’ll go to a different location! 10/10 location.

Ev
Review №43

Overall I have to say, I was ultimately disappointed. The very polite young man that took my order, had gotten the order wrong. When I noticed it, he was kind enough to fully refund one of my two drinks. I was especially happy about that. However, once I got my drinks and drove away, I noticed that BOTH drinks were missing the key ingredient of caramel. How does Starbucks serve Caramel Apple Spice, without adding any caramel??? I was surprised by this since I would have left resoundingly pleasant feedback for the refund mentioned earlier. Of course, I will continue shopping at Starbucks; but highly encourage Starbucks to more thoroughly train and vet its employees on being thorough. We, the public, expect better from Starbucks; for our $3.00 to $4.00 beverages.

Al
Review №44

I had an issue with them before, but they have since improved, and are overall very friendly and fast

Ab
Review №45

I been meaning to leave a review for a year. The place is nice, the people are nice. But for whatever reason the drinks are always off. Not bad just not right. It always taste just a little bit off from literally every other Starbucks in the city. I can order something here with the same specifications I give any other place. And its just different.

Ch
Review №46

The environment is casual, and the plugs by the wall with art are broken; theyre loose and wont hold up anything I charge.Started off by ordering water. 30 min later and NEVER got my water... so McDonalds got my business with their coffee.... yikes for this place....

Sr
Review №47

RUDE, RUDE, RUDE.Seriously I cannot express enough how horrible this establishment is. Employees are almost always in a bad mood and then have the audacity to make fun of people about what drinks they want.During a pandemic too...Starbucks you need to get your employees in check and hold them to a higher standard. Also, make drinks properly, it’s called “following directions.”

Ke
Review №48

Great range of beverages and we get a pupichino for the dogs to share

To
Review №49

Easily my favorite Starbucks because of 1) proximity to my house, 2) drive thru 3) access to the 94 freeway. Fast friendly service, and theyll make things right when service is less than fast. Just be aware that the In-and-Out line can sometimes make entering/exiting the shopping center a bit challenging.

cm
Review №50

Nice new Starbucks... spacious... clean.. Manager is professional and conscientious.Note: The location is not the best (Funky area that needs a lot of TLC).. this Starbucks (one of two in this shopping mall) is a step up for the area on general. (4/2017)

Da
Review №51

Once again they got my order wrong. We didnt notice until we drove away. This I dont know why but this Starbucks location is the worst. We are not ever going back.

Al
Review №52

Staff here is consistently friendly and accurate. They make me feel good about coming in!

Lu
Review №53

1.nice smile by the young man taking our order.2 . Has a bathroom3. pastries were hard to be desired, they looked old.4. Was clean.5. Music was just right, not too loud or too low.6. Large tables to study or read.

Th
Review №54

Love my Lemon Grove staff! Its like Cheers, they always know my name! Hi Theresa every time, thanks guys n girls!!

Sa
Review №55

Extremely friendly and helpful staff who are quick even with a crowd. The space is nice and large, kept clean, and many areas with available outlets which are great for working.

Ma
Review №56

Starbucks next to a In N Out, next to freeway exit and entrance. Other than the fact the 3 times Ive gotten drinks here, they either watery, or tasted weak, the driveway/intersection is a fkin disaster. I really like dealing with entitled soccer moms blocking traffic to get their Starbucks fix.

Ev
Review №57

Nice location that is fairly new! Drive by is always busy so be patient. Im not really a Starbucks fan but I receive gift cards so I go. I havent found a Starbucks that will serve the Mocha HOT enough. Most of the time, its lukewarm, even though i Order + 140 degrees.

Ke
Review №58

Wife and I passed by the Drive-thru and were treated with awesome customer service. Shout out to Matt! We appreciated the way he asked things and how polite he was. Good job guys! 😊👍

Ro
Review №59

This Starbucks is one of the worse ones around. I come here because. It is the only one in my neighborhood. The employees working here have terrible attitudes. Not very friendly nor catering to their customers. It more about the quantity of customers served rather than the quality of the service. The facility is unorganized...messy...and the restrooms are dirty. Dont order cold brew here...they just simply cant get it right. It always too light and watered down and tastes awful. The employees here needs serious coaching and to be re trained when it comes to customer service. This place give Starbucks a really bad reputation!

Le
Review №60

I’m done.(1) Several times, my mobile order has been wrong. I’m paying a lot of money for a wrong drink. I haven’t said anything in the past until now. (2) Starbucks coffee training has gone down. It’s not good like it used to be (2016-17).(3) Your stores are too focused on drive thru and not on the mobile or in-store customers.What I’m relaying is not new information. (In San Diego, I can name 3-4 locations that closed for low sales - poor people and sales skills on top of bad coffee training aids in producing low store sales)Done.

ch
Review №61

JUSTIN!!!!! What an amazing worker with EXCELLENT CUSTOMER SERVICE!!! Thank You for always being so kind!!! I appreciate a great worker like you!!

Na
Review №62

Staff is always very friendly! I always do drive thru, there can be a long line of cars but it always goes by quickly! I ordered the Green tea lemonade and the iced chai tea latte with two scoops of matcha!!! they were BOMB!!!!

Do
Review №63

Love this place

Na
Review №64

Im always on the go and in need of extra caffeine. Love that they are fast and dont look at me crazy for asking for extra 2 shots of espresso.

lu
Review №65

Excellent customer service. Traffic can be a bit challenging if you are driving in from Massachusetts entrance due to in n out being across the way and within the same shopping center. If you can, I would suggest using the Broadway entrance make a right towards Carls Jrs and just follow arround👍

Ti
Review №66

Live in the area, this is not my go to Starbucks. Came here because i was in the area, order and very specific complicated drink and they KNOCKED IT OUTTA THE PARK!!! This is my new go to for sure -Anna Ochman (doesnt have gmail)

Al
Review №67

Well I went to the drive through and I never got one of the items I ordered. But besides that coffee is great

ja
Review №68

I like the new location since theyve moved from beautiful downtown lemon grove..... the baristas are all engaging and fun. The best thing to do here is drink; read; relax....

za
Review №69

I ordered my coffee online today, 20 minutes later I went to pick it up and it’s not there. Then they took another 15 minutes to give me a rushed order that tasted really bad. Compared to all the other Starbucks I go to this one usually never gets it right :(

Li
Review №70

Love the people at Starbucks they always help me and they remember my drinks

Ni
Review №71

I go here just for their ice. I love Str.Bks. ice.

Se
Review №72

There is this guy named Tito who works here. He is very helpful and super humble. He cared about my order as if it were his own. Outstanding service.

Ab
Review №73

So many employees; very little help! This is maybe the only Starbucks that will make you wait at the counter for few minutes. ... while employees walk by you back-and-forth patty will be there, she is getting something from the back also every time I go there it seems like everyone is in a training again. If youre always in a rush like me, consider other locations.

De
Review №74

This is a great starbucks, very neighborhood. Always greeted as I come through the door, I love that. Great staff, friendly and accommodating.

Sh
Review №75

Great and fast service

Bi
Review №76

Dont come here!!!!!!! Door from the bathroom doesnt work even if its lock. Internet is slower than a turtle might as well stay home. Workers are nice just the quality of the internet is very very very bad. My drink didnt taste as usual either.

La
Review №77

Service always great coffee always good location very good

Ja
Review №78

Worst starbucks in the San Diego area. Attitudes from employees and the drinks are made terribly. Enjoy at your own risk

Gr
Review №79

Go here almost every work day, staff is very friendly. Good regular crowd of Internet users. Product is always good.

Ab
Review №80

My cup & sleeve were sticky with syrup 🙃 and I got no napkins

Vi
Review №81

Great service

er
Review №82

Staff and location is nice. But bathrooms are always dirty even if they always keep them locked, the internet here is so very slow.

Ma
Review №83

4 stars for cleanliness and professionalism of the staff. I agree that this place is very busy, but they made their own parking area so that helps. The internet at this Starbucks is painfully slow so that factors into losing a star from me as that is important to a visit to me.

Je
Review №84

I love this location. Always clean and the staff are helpful and courteous.

An
Review №85

The Staff really can only do so much. And not bad most of the time, def enjoy the conversations with the Baristas. Love it all in all!

de
Review №86

Great Carmel Frappuccino

Vi
Review №87

Great service and not always busy

Au
Review №88

I love this starbucks, really friendly employees!

aa
Review №89

CYNTHIA! She shouldn’t work on that store! She’s rude!!!If your having a rough day- don’t bring it to your workplace! And don’t be so mean to your customers

Lo
Review №90

This is my Starbucks close to my home always friendly. Love my Starbucks..

An
Review №91

Nice place to chill and read a good book :)

zo
Review №92

They are fast, officiant AND know how to make drinks

Mi
Review №93

Coming from an old Starbucks barista this store is worth visiting! Great staff that remember your name and drink. Also Ive never had a problem with my coffee and havent had to come back for a remake.Sometimes theres a wait. But its Starbucks. If you wanna complain about the wait time make a mobile order.

Ch
Review №94

You have got to try the vanilla bean Frappuccino and warm cheesecake Danish you cannot go wrong with these pics Starbucks is amazing

Sa
Review №95

BETTER THAN SV...JAMACHA / SWEETWATER 😖

YO
Review №96

Went there for decaf reg coffee and believe it or not they do not have decaf in the afternoon. Only in the mornings..like McDonalds servicing breakfast in the morning only.......lol..so it weird

Ke
Review №97

Nice place, clean. Sometimes gets too busy for the employees to handle everything but thats to be expected at a place thats good.

St
Review №98

Coffeeeee was bad! My holiday praline late was not sweet at all!

Ch
Review №99

Busy place, as is all Starbucks but a nice size seating area and easy access to and from the freeway

Ge
Review №100

Convenient location, for whenever we have to shop around the area. Employees arent really welcoming/has attitude. Dont think they really enjoy working here.

Information
100 Photos
100 Comments
4.1 Rating
  • Address:3520 Massachusetts Ave, Lemon Grove, CA 91945, United States
  • Site:https://starbucks.com/
  • Phone:+1 619-469-1137
Categories
  • Coffee shop
  • Breakfast restaurant
  • Cafe
  • Coffee store
  • Espresso bar
  • Internet cafe
Working hours
  • Monday:4:30AM–10:30PM
  • Tuesday:4:30AM–10:30PM
  • Wednesday:4:30AM–10:30PM
  • Thursday:4:30AM–11PM
  • Friday:4:30AM–11PM
  • Saturday:4:30AM–10:30PM
  • Sunday:4:30AM–10:30PM
Service options
  • Outdoor seating:Yes
  • Curbside pickup:Yes
  • Delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
  • Wheelchair accessible seating:Yes
Offerings
  • Coffee:Yes
  • Organic dishes:Yes
  • Prepared foods:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dessert:Yes
Amenities
  • Good for kids:Yes
  • Restroom:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • College students:Yes
  • Family-friendly:Yes
  • Groups:Yes
  • Tourists:Yes
Planning
  • Usually a wait:Yes
  • Transgender safespace:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations
  • Starbucks7090 Broadway, Lemon Grove, CA 91945, United States
  • Yum Yum Donuts6998 Federal Blvd, Lemon Grove, CA 92045, United States