They have been misplacing my change of ownership form and have made me speak to different people each time HORRIBLE CUSTOMER SERVICE. DONT EVEN DESERVE A STAR

10-10-20 I stopped in at 10:00 a.m. to see what they had for Samsung androids. A young lady waited on me. She didnt know the answers to a few of my questions, including whether there was any credit given for turning in a used, less-than-a-year-old phone (she told me there was not). Later during the visit, her father, Nick, said there was a $30 credit. That was minor, except that I feel the girl shouldnt have been waiting on customers by herself until she was trained.Anyway, after selecting a phone, I asked how long it would take to transfer text messages and contacts from my old phone to the new, because I was from out of town and was visiting with a friend (who had accompanied me to the store). The girl replied, “Not long.” So we waited for her to do the preliminary steps. At 11:00, she noted that the phone said “20 minutes remaining” and asked if we had a quick errand to run nearby. We decided to do that.I called from my friends phone at noon and Nick answered and said that the transfer was 50% complete. I was surprised but was fine with that and thanked him. I stopped back in just before 1:00. It was then 70% complete, so my friend and I went somewhere for lunch. We stopped back in at 2:00 and the transfer was at 92%. The girl said, “theres 1 minute remaining.” I said I would do another errand and said they could just call my friends phone when mine was ready.At 3:15, Nick called and said it was done. Four hours and 15 minutes!!When I went in to pick up my new phone, not only did Nick NOT throw in a free phone case or something, he didnt even offer an apology!! I was stunned. I had been extremely patient and understanding throughout the whole process, and now this? So I asked him about why his daughter, the trainee (she wasnt present in the store at this point) had told me “not long” and “20 minutes” etc. He shrugged and said that the indicated times dont mean anything and that a phone is going to take “as long as it takes” to transfer files. I asked why she hadnt been instructed to tell me, the customer, this crucial piece of information. He simply repeated himself and acted annoyed.In summary, they misled me and tied up my phone and hours of my day. Had I had a clue that it might take that long, I would have made the choice to buy a phone another time—and somewhere else. As it was, I gave them my business and was late getting to where I needed to be next. I dont think they did it intentionally, but its inexcusable that they didnt throw in some kind of compensation, such as a cell phone case or even an extra charger—let alone offer a simple apology! ATROCIOUS customer service. I regret being so tolerant.

I was a return customer for typical upgrade stuff. Very friendly people made the process pleasant. There was one issue with the different style charger and that was immediately resolved. I do recommend them and will continue to use them myself. Another plus for me is that its a franchise.

Amazing Crew easy to work with and leave satisfied

Quick, efficient customer service.

The staff there is wonderful, always so friendly and helpful.

They are very respectful and very nice amd love to help people and they speak to their customers so the customers can understand what they are saying i always go to the one in lewiston. I would recommend people to go to u.s cellular in lewiston. Very good people there.

Completely professional patient full of knowledge to what device fits your needs an informative to what is best to the need of use. Not pushy and THEY WILL DO WHATEVER IS NEEDED TO HELP YOUR BUDGET.

I had an excellent experience at this U.S. Cellular thanks to Letavian Sands. He made what I thought would be a long and difficult process, very simple. He was kind and respectful, and provided great customer service!!

Rep didnt help me very much with my questions. Brandon does a good job out of all of the reps at this location. Rep didnt have any experience with Android; he kept referring to his phone which is an I phone. Not all questions were answered with confidence.

This is by far the worst customer service I have ever received.. agents are very rude and unknowledgable. If you looking for service through us cellular I would recommend going to another location where they may actually treat their customers with some respect.

They were great Number ONE IN MY book.

The staff here are better than the Auburn location

The staff are patient, helpful, and know their product.

Always had good luck here. They work with you

I love my new phone thank u

Nick the manager, is very nice and informative. :)

Everytime I go in Im talked down to like Im not qualified to ask questions about my own phone and service plan.

Have never had a bad experience here

Very helpful and courteous.

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