So thankful for Mike Malone, who took the time & care with me on all the items that needed to be addressed with my car. Thank you to the honest mechanic who shared the good news that one of the issues with the car was not as bad as once thought, but much simpler & less expensive. Thank you for taking the time & care to check the belt under a microscope to check the condition as we wait for a replacement to come from overseas.Thank you to the lady at the call center who helped me find a coupon that eased the expenses of my repairs.Thank you for working together as a team & extending great care to your customers💞

Great experience overall! Joseph Fletcher was my salesman and he answered all my questions with patience. The price is also a great deal compared with over a dozen dealerships Ive quoted from.

My visit to AutoNation was above and beyond all of my expectations! I got the vehicle that Ive been looking at for a while and at a payment almost $200.00 LESS than I was currently paying. Mr. Martin Garcia was professional and made the process smooth and seamless. The dealership even went as far as duplicating my station settings on the radio in my new car! Small things like that really do make huge impacts! If I know someone thats ready to purchase a vehicle I will definitely be referring them to Mr. Garcia and your organization. Thanks so much for a job well done!

Hannah Nguyen and the Finance Manager Chris took the time to work with us on pricing despite the market/inventory shortage. I shopped around many DFW area car dealerships, and they came out ahead with a better deal on a better quality vehicle. My 2021 Accord Touring has been an absolute joy to own. The fit and finish, ride quality, full range of driver safety and assistance features, and premium amenities and audio are truly impressive. It even shares the same thrilling engine as the Civic Type R. Im looking forward to many miles of comfort, reliability, and fun in this phenomenal sedan!

My salesman, Jon, was great. Other than that, the experience was terrible. They never return phone calls, the minor repairs I needed under warranty ended up taking 4 weeks to complete with virtually no communication on progress (at one point I dropped off the car so they could take it to another dealership for repairs and they didn’t even touch it for a week and ignored my calls/texts/emails), they promised a rental/loaner and then never called back or followed through. This place is a nightmare to work with and they have no customer service after the initial purchase. The buying experience up to that point was great.

I bought Nissan 2011 on July 4th 2021.I got the plates after four months which was not what i expected. Every time i went there and enquire about the plates and parts i got very unreal answers . The car had the old Front control arms that needed to be changed, was never ordered . My sales person Janet ghosted out after she sold me this car. I tried to call her to ask about plates and part . She never responded and blocked me which was amazing customer service. Folks, Auto Nation Honda has the worst customer service, i would not waste my time and money for nothing. I would definitely not recommend this place for their worst customer service.

Great overall experience! From the time I arrived to the time I drove my new Type R off the lot, everyone there was extremely friendly and professional.They made sure I was happy with the vehicle and had it ready for me on the showroom floor. It was amazing, sonic grey pearl is a beautiful color!Financing was easy and efficient. I was in and out within an hour or two. They explained everything so well.Thanks again!

Very poor diagnostics. Do not trust what they say; get a second opinion. I wouldnt go there again unless I know exactly what needs to be done.

James took the exact thing to fully explain everything that was happening, and got my car washed on top of the service.

Please be kind the service industry workers. The whole world is short staffed. A little bit of patience and a kindness is needed in this world today. Cynthia Cortez was my service rep. She is absolutely the best! Cynthia was very helpful, honest and kind. My service took longer than what was expected, but she kept me updated the entire time and truly felt bad that it was taking so long. I was understanding that the staff was doing their best with what they had. Sure I was frustrated, but yelling and getting upset with the staff isn’t going to change anything. It won’t make they work faster, and it won’t make the parts needed arrive sooner. The only thing it does is makes the staffs job harder and more stressful.Thank you so much Cynthia for helping me get my serviced and being honest about your recommendations! I will definitely be back!

Always an easy experience when I go here. Ryen L. In service is outstanding and always very helpful.

Michael was great to deal with, job was done fast and got my vehicle back to me with in 4 hours, GREAT JOB!

I was looking a specific vehicle with certain features and my salesperson Hilary was able to locate it at another auto nation dealership and picked up for me. My finance person Ali made the finance portion very painless and quick with providing me all the warranties available to me. I definitely recommend them and especially Hilary because she’s the truth.

I always come to the service department for my oil changes, after today I will not be coming back, I was told an hour to an hour and a half so I left and let the Advisor know just to give me a call when my vehicle is done, 3 hours later I keep calling to see the update on my vehicle and nobody can tell me but the Advisors which none were available, I finally go to pick up my vehicle and of course it was done but nobody called me, more annoying when I went to check out I asked the girl that gave me my paperwork if they found anything that needed to be changed or worked on and she couldnt tell me she told me they started a new service and now I have to wait until I get an email to see what comments were left about my vehicle, come to open my email and all I got was a receipt, then go to my vehicle to find out once again no complementary car wash, it seems like wherever you go us as customers need to babysit to make sure things are done and you get your good customer service..

The services I am receiving from here is next to none, in a special way I send a big Hug to Mr Yoo Steven. His services is beyond customer service... He does it like hes assisting a biological brother 👌👌👌👌👌🙋‍♂️🙋‍♂️🙋‍♂️

The salesman Darrius was a good salesman to work with. Although the service side of things is trash. No sense of urgency to help or any correct guidance to have my newly purchased vehicle fixed from a day 1 issue. Wiring harness that has came undone on the first drive home. Cant get anyone to help get this fixed.

Great service. I was pleased with all the suggestions from the service department and the mechanics to keep my vehicle running well. They even found coupons on their own that saved me well over $100. I cant ask for better service than that.

Ive had good experiences with AutoNation Honda Lewisville and their Certified Pre-Owned Hondas.

Theo and Darius teamed up to help me purchase the exact car I’d been looking for. I spoke to four or five other dealers and none of them gave me genuine guidance that these two gentlemen provided. If you’re in the market for a vehicle give either of these guys a call, even if you just have questions for now…you won’t regret it.

I did not give 5 stars because I was disappointed with the service staff not responding to 2 voice mails. I was unable to reach my service advisor. I left a message and I was not called back. I left a message with the service manager and I was not called back. The service was completed to my satisfaction.

This is the worst experience I have ever had buying a car. No one seems to care. You stand around forever before anyone will help you. I would not have bought a used car from this dealer if cars were not in shortage right now. I have been waiting two months to get agreed repairs completed. I even brought this to the attention of the sales manager, and he just had the useless salesman call me again and he again dropped the bale. ABSOLUTELY NO follow up from salesmen. Makes you wonder if they even care if they make a sale or not. I DO NOT RECOMMEND!

They took care of my vehicle in a timely manner and my whole experience was perfect

Ashlyn was great to work with because she made it easy. She sent me a text reminder ahead of my appointment and she sent me a text with the mechanic’s suggestions along with prices. She also helped me find a shaded area so I could safely wait outside for my car to be done. She washed my car and even topped off my tank. Great experience!

Turbo went out on 2016 Hyundai day after purchase. Then I was told motor was bad. Good thing I bought a warrantyTwo weeks later still dont have car. But they did give me a loaner car. Tom

My sevice manager was so knowledgeable and took the time to explain things to me.He listened to me and addressed my primary concerns and knows as my finances improve I will return to have other maintenance done. Not only was he courteous and friendly but I noticed two other service managers who seemed engaged with their customer and courteous and friendly.Really makes a difference!I surely appreciate the shuttle service and the fact they returned my car washed!

They wasted my time. Very disappointed. They texted me telling me they were interested in buying my car. I explained that I already had an offer from Vroom and gave them the price. The exact words were That number doesnt scare me. I let them know that if I brought it to them I would expect to be offered at least a $100 more or so since Vroom will pick it up and they assured me they would not waste my time. I drove the car down with my wife and kids following to be my ride home. Once there we sat for about 20 minutes (which was fine) and they came back with a number several thousand less than my Vroom offer. Frustrated, I reminded them of the Vroom offer and the sales/purchase agent went away for another 10 minutes only to return with an offer still a thousand less. We were stunned. They absolutely should have figured out their very best price before I ever went down there. If Vroom could do it without seeing my car they could too. DONT sell your car to them. I wont be selling or buying and steering my friends away. AVOID THIS PLACE!!

1 Star you ask? The sales rep who quoted myself and my pregnant wife a rate and deal because she was a first responder. As we were en route from selling her car, the sales rep sold it from under us for a convenience of 45 minutes. He would not take responsibility for breaking his word and tried to blame it on his manager, who conveniently could not be reached by his phone and would be leaving for the day by the time we would arrive. We had banked on the car and my wife would have no car for her 12hrs shift the next day. We became a statistic that fell for a typical car salesman ploy. BUYER BEWARE.

Recently purchased a used truck last Tuesday. Notice the alignment was off and took it in to get fixed from auto shop, they said it would require a caster and camber kit that would cost around $499. After recently purchasing the truck I called autonation back to see if they could help and they said someone from service would call me. No one did, this was on Saturday morning. I made the decision I wanted to exercise the right for money back guarantee so I called on Monday to see how the process would work. The salesman told me they wouldnt accept it because its the 6th day. I told him how could I return the vehicle if the 5th day lands on Sunday he said you would have to turn it in on saturday which is the 4th day. There is no underwriting that specifies that term so now I felt stuck with the truck. Still wanting to figure out the caster and camber kit I called over 5x and left voicemails with 3 different managers. I didnt hear back from someone until late Wednesday, I even called the number that they auto reply to on poorly rated reviews that connects you to the gm and it gets you nowhere. The service department did nothing when I brought my truck in besides tell me they could do an alignment and that I should take it to another autonation ford. This dealer has poor communication, I felt they purposely dragged their feet to get me outside of the 5 day back guarantee, and the service department did nothing. I would not recommend purchasing a used vehicle from this dealer.

I called them to talk about a service I need. No one called me back. I stopped at their service and asked for a drop off but they said they cannot drop for 2 hours. They cant schedule talk to clarify things on phone and cannot do service. Couple of times I went for service the car wash was not working.

Ashlyn helped me in the Service Department with my 2019 Honda Fit. Throughout the entire process from assessing the vehicle, and ordering parts to scheduling for the work to be done, Ashlyn delivered superb customer service. She was friendly, professional, and answered all of my questions. I appreciated all the phone calls and text updates from her. Everyone working at Honda Lewisville seemed to work together like a team and it showed. I felt like my car was in the best hands.

The rep I worked with was very clear and straightforward with all of the information he presented to me about my vehicle. He laid out all the options available to me while I was changing out a part and was very forthcoming about other types of work that I hadnt thought about doing. I had a good experience here overall.

My husband and I had the best experience buying a my new car at Auto-nation Honda Lewisville. Isaiah (Manager), Sonni (Manager), Hilary (Sales), Jeremy and Ali are a great team. You can tell that they care for each other and in turn care for their customers and their families. We felt at home immediately. We were taken care of, heard, as well as shared many laughs during our experience, which is so refreshing in an environment like a dealership. New or used, buy from this team! You will not regret it!

With exception of one of associate at AutoNation Honda in Lewisville, our experience was good. That said, be very careful when you get to the point of financing the vehicle at this place. Do your homework first, make sure you know all rates and what Honda offers before you step to this dealership. You would be taking advantage of if you dont know what is being offered. I had the offer on my phone screen from Honda Financial services, and the finance manager came to help me said, that offer is not valid. If you want to finance, we can find you third party financing. When I asked about the rate, he said, depending on your credit score, it could be about 4%-4.5%. I was very disappointed that I was being lied to as I was showing him active advertised screen.I did end up getting rate Honda Financial services was offering at the time. Dealership did take care of us, the second finance manager was supper, Sales associate and director/manager were supper, General Manager was supper. I have bought number of new cars/Honda vehicles. Overall, this is one of best dealerships I have dealt with.

I love the people there. They take good care or you. You can find great deals and find the car you want or need. I recommend others to come check out this wonderful place.

5 stars for the Service Department for their willingness to accommodate me with no appointment. 3 stars for the Service Technician that serviced my car because he recommended numerous services to be done that had already been completed by another Honda Dealership that he had no record of in their system. All Customers should make sure they keep a record of all of their service repairs to compare to the Service Technicians maintenance recommendations; they can save a lot of money that way.

Do not take your car here for service.I had to wait 3 weeks for an appointment for an airbag recall. Rearranged my work schedule, showed up at the appointment only to be told they didnt have the airbags and would have to order them. Cynthia told me she would call when they were in.The following week I still hadnt heard from them. I left a voicemail with Tammy and an email to Ashlyn with no response. I finally got a man on the phone who said he would find out from Cynthia what happened, as there was no record of her ordering my airbags. Still no call back.You would think an airbag recall would be a priority because of the liability for Honda?! Guess they will learn the hard way.Simply unacceptable customer service. Go elsewhere!!!

Went there for a specific vehicle and called ahead to make sure it was there, we get there and oh that car isnt ready lets show you something else. 🤬 Okay here is my budget and the max I am willing to spend. They say we have 7 or 8 in that range Ill be right back, well he comes back with one and only one option 2k over what I said was my max and says its the only one than grabs a manager to try to pressure me into it. Waste of my time.

*** DO NOT TRUST **** They will bait and switch.* What they advertise isnt what they actually sell.* None of the advertised prices are truthful.* The salesmen are helpful and nice.* The finance manager and others will lie through their teeth.* Their goal is to wear you down and cave, to jack the prices up.* Their explanations are bull.*** FALSE ADVERTISING ***

Steven was very helpful in getting my car serviced.He ordered parts and made the process of rescheduling very smooth and easy. Thank you!

James was the one helping me while I brought my vehicle in for repair/service and afterward to help me completely understand everything and look at some possible body repair work that could be done. I was more than blown away by James personal way of showing up with me and my friend during this visit. I wish more Dealership Advisors could be like James, as James clearly brings his heart into what he does. He cares a lot about being real and taking his time with what he is doing. I felt the entire time of being at this dealership, and leaving my car here, that my vehicle and myself were in great hands. I will continue to return to this dealership when its time to take my car in for service. James has made a great name for Honda, and I plan to trade in my car for another Honda when/if the time comes, in large part thanks to James! Thank you James for being awesome! You are one of a kind and my friend and I really appreciate you! You and this dealership are able to help young women like myself feel very safe and thats unusual because so many dealerships are often full of sharks!So, thank you!

Quick. Fast and friendly advisor . I felt very comfortable talking to the advisor. She wasn’t rushing me or trying to be pushy . Ask for her! Cynthia. This is my third time coming back ! I will continue to get my 2018 CRV maintenance as long as I can get her .

I went to get my oil change and everything was exceptional. Steven saw that everything ran smoothly, so thank you Steven!

I took my van in to get new brakes and an alternator. My van was running great before I dropped it off. It wasnt even 24 hours before the check engine light came on and driving was impossible. Called and left messages but never got a call back. Finally fed up, I had my van dropped off at the service department. Now there is another set of issues with my van. It was a terrible experience.

JJ was great. Honestly the best experience I’ve ever had buying a car. He was not pushy at all like most salespeople and very well informed about all of the vehicles we were interested in. From start to finish this was a unique experience and very streamlined and professional. I would recommend EVERYONE to buy their future cars here

Our service representative was James Norris and he was amazing. He explained in detail what was going on with the engine and the battery. I would highly recommend that individuals ask for him when they need help in the service department.Im really pleased with the way my car is running now.

TJ and Sonny were great all the way around when it came to customer service, real pros! We got the exact car we wanted and in a quick fashion, way to go guys, 10 stars!

Easy to deal with. Upfront and honest with our transaction. Met us half way since we live almost 7 hours away from the dealership.

It wasnt a good experience at all..! the sales team will rush selling you the car ( I bought a used car, and I pointed out some minor fixes), but after you drive it out, they wont keep their promise for maintenance.

Not to bad. Didnt try to upsell me and it turned out cheaper than I thought.I gave instructions to my advisor. He did everything I asked. Im definitely happy with the experience.

Advisor James has helped service my vehicle for a couple years now. It took some time for the ordered tires to deliver to the dealership. (3 weeks from day of ordering and setting up initial appointment for service). However, given the inconvenience James ensured that he would keep me updated & he did just that. He took great care of me. (5 stars 🌟 for James in service & for AHMED).The only couple of inconveniences was the fact that after a few days of having my car back from getting two new tires & alignment was that my tire light indication has been turned back on since three days after repair showing that there’s an issue & while not being at the shop while getting my car serviced, you weren’t able to get ahold of anyone via phone unless it’s the call center and even then they transfer you to a voicemail. Especially when calling to ask questions you still can’t reach anyone. You literally have to show up to get anything answered. Also, in order to ask one simple question you get transferred multiple times but never reaching an actual person for assistance and when leaving a voice mail you never receive a call back. Only from my experience.

Repairs and services were as expected on terms of money and time. It won’t hurt to have the car washed after three days and a lot of money spent.

Two people that need to be recognized first are: James Norris and Tammie--Service Manager.Both have great communication skills and make sure you are not forgotten. Example: Tammie called me after 7:00PM the day I dropped my car off for service to let me know it was completed ahead of schedule.James went out of his way and found the telephone number for the navigation system update that I needed.Service technician notified James that my tire wear was not good on the right front tire. I let him know that, that particular tire was not round, it had a flat spot.Now why did I take the car in for service. My 2013 Honda Accord EX had 63,000+ mile and I felt it need a tune up. Why because it was getting less gas mileage--highway miles it averages about 36 MPG.James mentioned what would be performed on the engine. The performance has improved, especially going up hills or bridges the MPG indicator did not drop as much as it had in the past.If you are looking for quality from a technical or communication perspective; AutoNation Honda is number one.I live in Lake Kiowa, TX about 60 miles away. I go to this dealership because I can always count on them doing a quality job.

Recently bought a 2018 accord at this dealership. Nick Schulz was our salesman and Ali was our finance guy. Nick was great and had a no-nonsense attitude. He was very knowledgeable on the cars and buying process and answered all of our questions thoroughly. We really appreciated to do business with him.From walking in to the dealership to driving off with the car it was about 5 hours. There were many times Nick had to go take care of something during the buying process and would be gone for 10-15minutes until he came back. If autonation could improve on their automation of the process that would great. Nick was great in offering us water while we were there.We had brought a car to trade in and even though we ultimately decided not to use the trade in, they still assessed the vehicle and gave us a recommendation that was fair.At this time it has been a week since purchasing the car and we will need to go back to get a chip in the windshield replaced. It was agreed that this would get fixed at no cost by the dealer prior to purchase we just weren’t able to schedule it the day of. We are also still waiting on the title and plates but that should come in within a month or so.Ali, our finance guy, was awesome! A great attitude and it was a pleasure to finalize everything with him. He has a ton of experience and made sure we were aware of what we were signing and could explain it in simple terms.

Worst experience ever. Scheduled appointment twice for a Honda recall. They gave me a reminder call for my appointment both the times. but never worked on it. Second time, I left my vehicle at 8 am and went to pick it up at 6 pm. But they told me, they have not worked on it.. as they have no parts. They promised to call me and pick my vehicle, they never did that......

We bought Honda CR-V 2021 Hybrid from AutoNation Honda Lewisville, Texas. The sales staffs are very nice and helpful.We are thanking to ARIELLE RIVERS, Retail Operations Development Manager. She was really very helpful to until finish the sales. AlsoJANET MOORE, Sales & Leasing Consulting. She was very helpful too.All the staff was very helpful Sales to Finance.Thanks to all AutoNation Lewisville team. Good customer service.

Service department is a mess. Spent approx $800. Picked up my car, it’s not detailed, fluids are not topped off, wheel lugs are loose on my car.What a joke. I paid to have them experiment on my car.

I was in town staying with my mom during a hospital stay. In the middle of heading down to Texas my air conditioning went out & if you know anything about Texas, its humid & hot! Without knowing when my mom would get out of the hospital I couldnt really schedule anything, so I was at the service center the morning after she got out hoping they could work me in. Steven was fantastic! He got the part needed the next day & if it werent for my warranty company (extended warranty company) it would have been complete in a couple of days. Service department is top notch!

This was my first service experience with Honda AutoNation!I am happy with the timeliness of service and attention to detail!Mike Malone is an experienced adviser making the whole experience smooth and quick.

Do NOT go to this place!. I had applied to get a truck i wanted. Person i was working with was completely incompetent. Never called or texted back to inform me how it was going. I had to test SEVERAL times just to get a answer from her. Then finally texts me saying it was still with her boss...NEVER got a return call back. I even sent a text saying that i was just going to go somewhere else. No message or call..NOTHING. This is by FAR the WORST EXPERIENCE i have EVER had with trying to purchase a vehicle.

I am really impressed and satisfied with the professionalism that my service agent, James Norris, displayed during my visit at AutoNation Honda Lewisville. He was easy to locate and approach, and was knowledgeable about the systems of my 2020 Honda Pilot. He provided me with facts and helped me to make decisions based on honesty. I was very satisfied that he kept me informed and gave me progress updates. He was most efficient in processing and explaining the paperwork. When my Honda was delivered, he inspected the exterior for cleanliness. He even cleaned off what was missed, himself. I think Mr Morris is a fine representative of the good work I expect each time, at AutoNation Honda Lewisville!Thank you, James...Great Job!

Quality of service has been good. But extremely long wait times on week ends even for scheduled appointments. I had a 7:30 AM service appointment and it took nearly 3 hours to complete.

Great service - the car buying process was smooth and the people were pleasant to work with. Very happy with the new ride!In particular I worked with Nick who showed me all the features of the car before we went out on our test drive. Appreciate the help and would recommend buying from here in the future.

I worked with Cynthia as my service advisor and she was awesome! Got my Honda Pilot serviced in a timely manner and their recommendations for the additional service I needed wasnt too over-the-top like some dealerships. Seemed very far and the work that was done has been great!

Bought a Civic Type R about two months ago. Sat for a few hours. Agreed to even put more money down to get to where I needed my payment to be. I was there for at least four hours.Then finally I’m brought into the finance office where this gentleman proceeded to tell me a new payment that was 70 dollars more a month. He never explained why. And I kept asking why. The more angry I appeared to him the more he magically lowered the payment. Kept saying he was having to renegotiate. Never talked about warranty. Thing is, he wasn’t negotiating. He was looking at his computer and looking back at me with a new lower payment. So basically he tried to bend me over for 70 dollars more a month but as I got mad kept lowering it. Finally agreed to the deal which did raise my payment but only by 28 dollars. Huge difference from 70/month. I just wish they would have talked about this while we were going over my trade and down payment. Every other dealer that I had appointments with to look at the CTR, when quoting price and payment always said that’s “with warranty.”Cut to about six weeks later. My plates never show up. Why you might wonder? Well, it’s because they took my military plates with my trade in. When I asked why I can’t have them back they tell me that I would be issued more. Well guess what? They don’t issue you more plates. They register the new car with the military plates. So I drove around with temp tags not knowing my car was already registered. When the DPS apologizes for what the dealer does then yeah. It’s not good.3 stars because I didn’t hate my experience. But I didn’t love it either.

I NO LONGER HAVE THIS CAR BECAUSE AFTER SPENDING THE WHOLE DAY THERE PICKING OUT A CAR THAT I WAS TOLD THAT I WAS APPROVED FOR, THE CAR WAS TAKEN FROM ME! SUDDENLY I WASNT APPROVED AND TO TOP IT OFF ALI CALLED THE POLICE ON ME! HE TOLD THE POLICE THAT I STOLE THE CAR BUT YET I WAS RIGHT IN THE DEALERSHIP WITH THE KEY! SO HE CALLED GIVING THEM A FALSE REPORT AND IM THINKING ABOUT GOING A STEP FURTHER WITH THINGS NOW! PLEASE DONT LET ANYONE KNOW THAT I SENT YOU! I HAD A GREAT EXPERIENCE WITH MY FIRST VEHICLE FROM HERE BUT THIS GO AROUND I WILL CHOOSE ELSEWHERE

Excellent experience and best price on my new car. Highly recomend!

I had a very pleasant experience with Doug McIntosh while I was test driving cars and being shown all the features on the car I decided to purchase. The only downside was the same song & dance over negotiating for the value of my trade and the financing on the new car. I really dislike that part, but once we got over that 2 hour hurdle everything went smoothly.

New to Lewisville and Ive called SEVERAL times to inquire about their service department. I only take my car to Honda for maintenance...always have. 3 times someone has agreed to call back, never did. Left a voice mail with someone in service.... still waiting. Ill just keep driving to MY Honda dealer in Killeen since they clearly do not want my business in Lewisville. Besides customer service goes a long way and Cleo Bay Honda.... is AWESOME!

We drove 20 miles from Frisco to this dealership. The salesmans attitude from beginning was not very pleasant but I just moved on with questions about the car I was interested in. To my surprise, he was very short and brief in answering the questions and was not willing to explain what options are available to me. He was just looking at a fine print on his computer without trying to show me the existing cars and colors available. So he made it very hard and unclear for me to even ask more questions. Having a very thick accent and mumbling, it sounded like when I was asking him to repeat what he just said because I did not understand/hear, added to his frustration. At the end, when I asked him to explain what are the extra added charges, he blew up at me by saying I cant give you those details including available interest rates for financing until you decide to buy !! Seriously?! You did not even get up from behind your desk to take me for a test drive, youre nervous to tell me what are the extra fees, you have provided us with no paper with price and details on it about the car and I just have to decide in the air with those little and incomplete explanations of yours on an exact car which I dont even know you have it available or not because of your unclarity. All he wrote down for me after doing weird calculation on his phone calculator was two numbers: 399 and 359 on a sticky note and he never explained what are those numbers for. Unorganized and not focused on what he was supposed to do!Very unpleasant and inconvenient experience with a huge waste of time. I am not sure how he got hired in the first place as a salesman!! Just save yourself tons of time and energy by taking your business to someone who actually welcomes and respects you as their customer!

Thank you guys for your service and big thanks for the special sels man nick schulz for sale me the 2021 Honda accord it was Exactly what Im looking for I highly recommend this place if you ever want to Purchase a Honda car

Unfortunately, I did not receive a link to complete the customer satisfaction survey. However, I wanted to let everyone know how awesome this dealership is.I truly enjoyed my visit on Saturday with my service advisor, James. James was a pleasure to work with and offered superb service. He was quick to answer any questions I had and thoroughly explained how often I just get my car serviced. 10/10 would recommend this dealership to anyone in the area. I’m looking forward to my next visit with James and another 5-star service.

I really liked how Isaiah,TJ, and my financial advisor Rick took really good care of me, because my recent experience with AutoNation Honda Lewisville was my first time actually buying a car. I didn’t know a good amount of information that goes into car shopping, but with the help of my Aunt, we were able to ask effective questions, get a good financial plan for me and a car that I both liked and needed. They were super patient with me and worked with me to insure that I was happy with my purchase. Thank you AutoNation for being so helpful!!

After looking for a new car at competing dealerships, I came to Honda as my last hope of keeping my sanity with buying a car. They were very professional, understood my frustration with previous dealerships, and were able to assist me at every turn. The process was quick and painless, like I had hoped! I got the car I wanted at a great price, every employee I spoke with went above and beyond to help me, and I felt like the most important customer in the world. I will definitely come back should I ever need another car!

Extremely disappointed and upset purchased a 2017 Honda HRV and 8 months later the transmission went out. Please be aware as the sales manager said cars can go bad from one day to another and you are on you own with a $7k cost repair if don’t buy the extended warranty. Don’t purchased there and if you do make sure they give you the car fax and the check point report and plan on purchase the extended warranty.

Nick Schulz was my salesman and he guided us through the process smoothly, definitely a great first impression for someone like me, especially since this was my first time going to buy a car and being a car owner as of two days prior to this review. He was very informative about different financing and leasing options, and about the features of the car I was looking at (civic hatchback sport). Very communicative about the process for scheduling service for my vehicle and how to contact him for any further help or questions. Definitely going back to this location for future purchases and service!

Honda Lewisville always provides excellent customer service. I have bought two cars from them and will continue to go back for my third! Crystal helped me during my last service appointment and was able to answer all my questions and helped with everything I needed.

Amazing dealership! From sale reps to managers, attention to customers was excellent. I got exactly what I was looking for with the help from the outstanding salesman. I recommend this place to anyone who is looking or interested in a car!

Not a friendly service center. Service Manager was not all helpful. They only know how to squeeze your money. Will not recommend

I went into Autonation of Lewisville with the mind set of a price I wanted and I wasnt going to budge or buy a car without that price being met. Sean S was my sales rep and he was beyond helpful and patient as I asked a billion and one questions about the difference between EX and EXL. He also made my price point work so I am beyond ecstatic about my new ride :) I will be back!

This place isn’t anything exceptional like some other dealerships I’ve been to. The sales process went okay, I was there for an extremely long time though. What I’m more frustrated about is the fact that I have to keep calling and asking about my license plates, and I called about 6 times now. And what’s more frustrating is that it’s now approaching 1 month past the expiration date, they had 60 days to get my plates but I don’t know what happened I guess somebody wasn’t doing their job. And good luck having them call you back, I’ve had several times where I’m told I’ll get a call back and I get nothing, they just seem to “forget”. The customer service here is lacking, good luck to anyone that’s hoping to get any help from the employees that work here, they don’t seem to care about helping you, and they will do anything to not have to deal with you.

Steven Yoo, my advisor, was great. He walked me through all the work being done and future maintenance that might be needed. Very nice and patient.Thanks!

The sales guy and his manager ensures I picked up 3 cars of my choice, gave me perfect sense advise and closed the deals for the cars 🚘 I bought with no harm to my pocket and credit. Thanks AutoNation Honda for a great services.

I was waiting on in the service department by a man by the name of James who has more than 30 years of auto mechanic knowledge and experience . He was very through in explaining to me the details of my mechanical issues. I found he reflects his Christian faith by the sincere manner he displayed in his assisting me with my concerns. Kudos to James ! I will be coming back.

Worst purchasing experience ever! The sales person is extremely hard to communicate. I spent the entire day trying to get the sales person to answer 4 of my questions through email. His reply was slow and inefficient. He either only answered part of my questions or ignored my questions completely. I had to keep asking the same questions over and over again. After I decided to make the purchase, he made me wait for 3 hours and told me to come again the next day. His manger emailed me later asking me if I want to buy the car or not. I complained to him. Instead of apologizing to me, the manager chose to ignore my complaints completely. What a team!

We have been coming to this dealership for over 7 years for the ease of getting a quick appointment and quality repair work at fair prices. I love owning a Honda because it’s reliable. Our service advisor, Joshua Frymark is professional and courteous.

They are always so kind and accommodating whenever I go in for service.

This is my second time purchasing a vehicle from AutoNation Honda of Lewisville and it was as pleasant and successful as the first time. Jon Detter, Sunny, and the whole team are friendly and easy to work with. I appreciate that they are transparent in their interactions, straightforward in their sales approach, they do not employee high-pressure tactics, and they are reasonable negotiators who will work with you to meet expectations. Overall, Im very pleased and would recommend others go see them too.

Kept us informed on the status of maintenance issuesFriendly, efficient, employees overall. Even our courtesy car driver, Kyle, super!Great TEAM approach to dealing with customersDiane and Jordan went the extra mile explaining in detail what our problem entailed and why it was not resolved.All seemed genuinely sincere in their desire to assist us and truly regretful that we went away with the same problem.We will service at AutoNation Honda Lewisville again when we are back in the area.

Took little bit time to complete the entire process, but over all good experience.

I had an awesome experience for my car service. Mike gave me a proper and clear information about the car and also communication through texting was good. Everyone in the service department was nice. My car was well treated. Ill definitely come back again when my car needs service.

Cynthia was the very best. I was very confident that my car would be taken care of. She was so very kind. She made sure that I was pleased. I sure hope to get her next time I go in for a maintenance check up!

I had a great car service experience at AutoNation Lewisville dealership. My advisor James Norris was very professional and kind enough to explain me all the details of the service. He also gave me good recommendations with logical explanations. Great job Mr Norris! I will be going to him for service advice from now onwards.

Awesome service and great group of guys ready to help and assist with anything! They went above and beyond my expectation to help and willingness to accommodate what I needed to see for my new Tesla. Huge thank you to Tj, Shjon, and Mike making the whole process smooth and easy! Highly Recommend!

I went to this place twice but I always had bad service experiences. Every sales people I met were not friendly. Do not go there! If you go there just to visit and/or dont buy their car, you are your own. They will simply say we are busy, cars are out there, go take a look, test drive is not available, If you find interested, look for me. They will ditch you and go back to their office. Plus, when I told a sales man what I dont want, he talked back over and over. It was very upsetting. I will never buy a car from this place.

Darius McKinnis was such a nice young man. No pressure sales. Coming back Monday night.

My reason for doing business here was to see what type of offer they would give me for my SUV. I got there as soon as they opened, greeted right away, and they begun the process of appraising my suv. They thoroughly inspected my vehicle and made me anOffer a short while later. Their offer was more in line with what I was thinking the vehicle was worth. Their offer was also $3000 more than what Carmax offered me. And $6000 more than what “my dealer” …Classic Chevrolet…. offered me!!! I went back up there in the evening, we did all the paperwork, and within a hour I had check in hand then heading back home quite happily!!! Very professional. Very nice facility. And I did take notice of their nice new cars they had for sale at a reasonable prices as well. Give them a chance.

Every experience we have had at AutoNation Lewisville has been a great one! - From buying a car, to regular maintenance and most recent a body shop repair! (I am thrilled that they also offer reasonable, fast and a beautifully done body work!) - We could not have been more pleased! The service advisors have been wonderful, we well as the work done! (and pricing is good too!) 5 Star Experience! We will be back!

I highly recommend having your car serviced at AutoNation Honda Lewisville! They have such a great team of service specialists who go above and beyond to make sure you and your vehicle are taken care of.The staff is courteous and friendly and provide top notch customer service!

Please never ever go to this place very poor service no one answered bought a car and so call manager he don’t care I asked him can I get some help and he was ok and I waited 1.30 minutes he was just walking here and there the sales person was really rude ohhhh because may be I am brown skin and even I paid cash for my car 12 days ago I did not get any kind of paper work they told me they will email me still waiting when I call no one answered I bought almost 20 cars in last 30 years but never ever had this kind of service wish you all the best

One of the useless places I have visited recently. Not customer centric, and very unprofessional. And I had to deal with an useless guy who don’t know how to deal with customers, while I was there to get my vehicle evaluated. Not going back there again.