Friendly staff..! Let me know upfront that it’s gonna take time and let me decide if I want to wait or check later.Better than making me wait for hours for a stupid bulb replacement!

Horrible customer service. The associate was very rude. I took my car for filter change and my place was cancelled in the system due to their associate’s mistake. The manager came and said sorry you will have to wait for 1 more hr and wait for your turn. When I asked for estimated time the associate rudely replied ‘how would I know I’m not a mechanic’ and when I asked the mechanic he said ‘ask the associate’.

I was only here for an auto inspection yet I would come back here for other services based on their professionalism and I like their little extra thank you touch.

Extremely poor customer service! Mr. Lopez is horrible in communicating. Told me next car is yours after an hour waiting, then after another 20min he said tires are taken to replace by technician. Ok agreed! Then again after 15 min when I went for just walk outside, my car is still there without doing nothing. I wont recommend this place to anyone that I know.

Stopped in today for an emergency tire change turns out all 4 were worse than I thought. Andrew (front desk) was very professional, knowledgeable, and made me feel like a priority. Alberto and Leonel worked fast, found some real issues that I didnt know about and were amazing. Thank you all. Will definitely be returning here.

I very rarely do reviews, however this particular Wal Mart Auto Center takes the cake!!I took my wifes car to this Wal Mart auto center on two separate occasions(first being the 7th in which they upcharged me for a new tire to replace the old one, the second being today 16MAR20) for the same exact tire. Initially, we thought maybe we had a stroke of bad luck or a bigger issue than the tire itself(rim, broken seal etc.).Today, March 16th, I had the car towed to the Wal Mart to have the same tire fixed that the same exact team fixed on the 7th. During that time, I thoroughly explained the symptoms(I dont see a puncture to the tire but I can very easily hear the hissing of the air escaping) to help save some time to diagnose and fix the issue. 2 Hours later, the car still hadnt been touched. Cool, its a Tuesday, not very many people working today. I utilized that time to pick my wife up from work to bring her to the Wal Mart Auto Center as it was nearing the time I had to be at work. 2 hours more, and she called me to say shed been told they didnt find anything wrong with the tire(wed already discussed this with everyone working during my time there) AND didnt have the tools necessary(Valve Stem is what the deductive reasoning led us to believe was the issue since the tire and rim were fine) to fix the tire and shed have to go elsewhere. She asked if it is possible to call the nearest Wal Mart to see if they have the valve stem, they dont know and dont have the capability to call and check. lolThe kicker here is, we originally bought the tires from the Wal Mart on Stonebrook(about 3 or so miles further north) and went to this Wal Mart because A. Its Closer B. Its a flat tire so, of course we want to minimize the distance traveled by the tow truck. After coming up short at that Wal Mart, the technicians at the Stonebrook Wal Mart hadnt had the tire off for more than 5 minutes before they were able to isolate where the leak was coming from(a noticeable hole in the tire NOT a valve stem issue, ergo the sound I was hearing!) and completely solve the problem in its entirety.Now, my main issue is not the lackluster customer service nor is it the fact that they spent A LOT of time to then send her on her way with no solution. But my real issue is that they knowingly let her leave with a tire that quite possibly couldve blown out on the freeway and injured her. Take my advice: Drive the extra 3-4 miles up the street to the other Wal Mart and save yourself the time, energy & headache in the long run.

They do great in and out fast, just not the best personality for some of them but mast are very nice!

Francheska the cashier is the worst and really rude.

Came in for a battery change and was told its going to take an hour and fifteen minutes to get done feel like I have been here for ever. Dont understand how it takes that long to change a battery if there is no one really here and only one car getting its tires changed

Changed a leaked battery. Everyone was nice. In and out less than an hour.

Im new here and transferred from another store i30 and Broadway and I love our group of people! So kind and never lazy...there are a few things weve fixed and would like people to come n check us out! Also, we are looking for techs, cashiers, and service writers who can appreciate a full-time job that is serious but, we have a good time working hard!

Its okay, if you get there when it opens you get out faster.

Just got to give a shout out to the staff here. I was dealing with some issues with my flat tire and they were amazing. They worked so hard to get my situation taken care of as quick as they could while keeping me calm because I was stressed out. It was my first time ever having to put tires on the car and they explained everything. They helped walk me through the entire process and answered all of my questions no matter how silly they were. My car got new tires and so far so good. Every single person I dealt with was so nice. Thank you!

They broke one of my wheels studs last year. And just today they stripped one of my lock nuts and blamed it on my lock key. Got home and the lock key still worked on my other 3 lock nuts when doing it manually. Ive been using them for Tire Balance and Rotation for 2 years. Not anymore !!!! Had to come here and vent.

DO NO GO TO THIS STORE TO PURCHASE ANY TYPE OF TIRE. THE SERVICE MANAGER PHIL IS VERY RUDE. POOR CUSTOMER SERVICE AT ITS BEST. THEY CHARGE YOU FOR ROAD HAZARDOUS WHEN THE TIRE IS SUPPOSED TO BE FREE!!!!! I WOULD NOT EVER IN MY LIFE AS LONG I NEED TIRES WILL NOT COME BACK HERE. THE STAFF IS RUDE, NON-HELPFUL AND THEY ARE STRAIGHT CON ARTIST. I WILL MAKE SURE MY GETS ALL TO CORPORATE . THANKS FELLOW WALMART EMPLOYEE!!!

Bait & switch - called ahead to make sure they had the tires I wanted. check in wait for tires to be mounted get a call there is a problem. they have only 3 tires when their inventory says they have 6. they say I need to buy a more expensive tire. car is already on lift with tires off. no offer to provide the more expensive tires at the lower price I was promised. I would wager if I call today they still show 6 tires in stock. stay away from the service center

The best customer service. Friendly and fast from the nice woman checking me in to the man at the register. Got my tires tree, fast service. Get the warranty, I got it and it payed off when my tire got a bubble on the sidewall.

Went twice in 1 day for a oil change and they keep saying 2 hours for an oil change. Cashier was very rude even to the employees in the automotive department. Had 1 young guy that worked in automotive told me it should only take 5 mins for an oil change then the guy in charge says 2 hours. I showed up at 6 and they close at 7. So your telling me it takes 2 hours for an oil change after yall close? Horrible.

Waited for 2 hrs for my oil change for them to tell me they couldn’t do it. They should of told me that before I waited 2 hrs.

I got nilI in my tire at Walmart store when I ask the auto department to do it because I cant go with the car like this and I will pay for the service he said we dont have time for that and they still have one hour before they close.!!!!Bad service

Very nice customer service

Poor service, took 1 hr to change oil on a slow day one customer in front of me. Asked to rotate tires they failed that as well. Stood in line to pay for another 15 min. with no one in line. Very frustrating experience.

Always friendly service.