Went to sleep city after going to Nebraska, mattress firm, and sleep expert. Alex was able to help me find a perfect mattress in less than 10 minutes at a unbeatable price. Even threw in a few extras for free. Great customer service, will be back for my next purchase.
Great experience. Alex was extremely educated and informative. He allowed us to make the decision with no pressure, but educated us so we were able to make the correct decision for us. Would recommend buying from them to anyone. Great experience.
Alex was amazing! I was in and out within minutes. I have been struggling to find a bed for a great price for the quality and he was able to find something in my budget! I will give another update once it is delivered and set up.
Alex did a great job with us. VERY KNOWLEDGEABLE which ultimately was the deciding factor for us purchasing a mattress. We will definitely do more business!!
Lawrence was absolutely amazing! He was so helpful and all around a great person. He was so funny and informative and by far the best salesman we talked with today. He created such a great experience for us and the deals were definitely the best we’ve seen.
Alex was awesome to work with!! We went in with some ideas but weren’t sure which way to go. Alex took the time to explain everything and show us other options. Everything from financing to delivery was smooth! Alex has also helped answer questions even after delivery of our bed.
Great place to buy our first mattress. Alex was very knowledgeable and knew how to match us with the right fit. The store also very clean and the variety of choices is great.
DO NOT APPLY FOR THEIR CC!!!!!!It is a scam!Once you think you paid the balance in full .. fees and interest will start accumulating .
Fantastic store! Alex helped us and it was so easy. There were lots of options and he checked us out quickly and gave me a great deal on my mattress. Very happy!
Alex was my sales associate and I did this transaction over the phone. He was so professional and got exactly what I needed at an affordable price.Delivery was the next day as promised, the delivery team set the bed together and took out all their trash.Would definitely recommend sleep city.
Thank you, Lone Star!! And thank you, Alex! You took really good care of us. My mom has been buying mattresses from here for a really long time, and I am glad to know that we can still depend on you for an excellent deal. Great Customer Service!!
Great place to buy a mattress. We bought 2 from here already. Alex was so great and helpful in helping us get a mattress that fits our needs. I would highly recommend. Great Great customer service.
What a great experience we had at Sleep City! Alex is extremely knowledgeable and helped guide us through the process of selecting a mattress that fits our needs. He answered all of our questions - even those we didnt know we had. Thank you for the excellent customer service and no pressure environment. Highly recommend making this your go to mattress store!! Thank you, Alex!!
Today was the second time we bought a mattress at this location. It’s been more than a year ago that I purchased a mattress for myself and my wife and we love our mattress and got a great deal. When we went in today Kasey had a lot of knowledge on various mattresses and answered all our questions. She was very welcoming and kind. Between Kasey and Alex they gave us a great deal on a mattress for our daughter. They have great quality mattresses at great prices compared to other stores, and you can’t beat their 15 year warranty. We strongly recommend this store at Lewisville.Thanks Kasey and Alex.
I suffer with Fibromyalgia and Hypothyroidism, therefore, I decided Id spare no cost to finally not be in constant pain while trying sleep or just rest.Alex made this by far the easiest and fastest experience ever. A few weeks ago I went to another place (we all know where) and almost spent $7k, however, their finance company only approved me for $3k. Blessing in disguise. Ive spent the last 3 weeks researching, comparing and fully educating myself and quickly realized I would have had major buyers remorse if I had gotten fully approved to spend that $7k. Working with Alex was a breeze and the longest part was my deciding which mattress I wanted. The finance approval was more than I needed to spend but it also reconfirmed that my credit score should have given me more spending power at the other place. Overall, everything happens for a reason. Im extremely pleased with my purchase and I cant wait until my body has a FULL good nights sleep. Im hoping the delivery goes just as good.
Had a great experience! Alex gave me a great deal. I would recommend this to anyone needing a high quality mattress at an amazing price!
Awesome service! Mina was great to work with. We have been coming to them for our mattress needs for 9yrs. & have always loved them. Thanks for the great sleep
I have been buying mattresses from this company for more than 10 years. They have always had the best deals. This store does better business, that you can recommend without hesitation.
Knowledgeable and friendly sales staff! Gave the best offer first. Clean store too!
I had an amazing mattress shopping experience here. Found the best mattress, at an incredible price, delivered the next day and was given the best service by Kasey. I’m sleeping so much better and extremely thankful. Thank you Kasey you are such a blessing!
Alex was incredible to work with. Went above and beyond what I even expected. We have been repeat customers and I highly recommend this place. Seriously!!
In and out in 45 mins, selection and payment all in that time. That was by far the fastest I ever bought a mattress and cheaper than any other price I had seen online. I told Alex what I was looking for and why and he worked his magic. Very happy with the service and will recommend this store to all!Now I just have to wait for the mattress to be delivered!Thanks Alex!!
I drove all the way from rockwall Tx to Lewisville Tx to buy a mattress . Alex Alanis has awesome customer services I would recommend you to come out and check out the store. Les recomendamos buen servicio al cliente. Pregunten por Alex habla espanol.
We had planned to stop at several mattress stores on this day and Sleep city was first on the list. Well thank God we did, we found the mattress of our dreams! Can’t wait for a good nights sleep. Thanks Alex for the quickest, most painless shopping experience ever. Seriously stop here first, they will work with you until you’re happy.
Alex the Store Manager helped us out today. He was very attentive and gave us a great mattress deal. Highly recommend this place
Alex at the Sleep City store in Lewisville, TX was some of the beat customer service I had in a long time. Will definitely be referring more of my family and friends to the particular location. I will be doing more business because of the service I received today. Alex was Amazing and I appreciate him answering all my questions and helping me find a mattress that will be great for my back issues. Thanks Alex
Alex is very kind and knowledgeable person. He helped me to find answers about my concerns before buy the mattress.I highly recommend to visit there!!!
I love longstanding mattress.Very good priced! 👍
Mina was really helpful and we were able to select the right mattress for us. Gave us a real good deal too on the mattress !
Alex is great. My brother and son and I came into to look at buying a new bed. It was mostly for my son but Alex was so great we all brought a new bed. Sleep city has some great deals going on. Alex took the time to take care of us and was very nice and friendly. Alex made sure we got the bed that is needed for the way we sleep and the pressure points.Thank you Alex for all you have done.
We came by later on a Sunday and were greeted right away by Daniel. Between us and several other parties searching for the right fit, Daniel spent adequate time with every shopper and answered questions for what worked for our needs. As the only employee in the building he continued checking in on us and showing off displays. This was in the middle of processing financing and assisting several other parties. When it came down to finalize, we got out the door at our budget and had him help us get the bed/boxes to our truck. Couldnt be more appreciative and Sleep City has a great employee in Daniel. Highly reccomended! Location was well kept and organized, allowing us to get in and out in no time!
I waited to post a review until the new mattresses arrived and my family had a chance to put them to use. Ive got to say, it was the best night of sleep Ive had in a while. Mattresses arrived right on time and the movers were in and out in minutes. Sleep City has great quality, service and prices. Highly recommend!
Thank you Alex Alanis! Cant wait until my daughter receives her bed. Thanks
Alex Alanis at the Lewisville location was great customer service and really helped me out with getting the perfect mattress for my needs. If you need a great deal I definitely recommend him.
This place is amazing!!!! If you want top quality with an amazing price, go to Sleep City!!! Alex is awesome!!! He even threw in sheets and a mattress topper. Plus worry free delivery and haul off my old mattress! I can’t wait to sleep on my new bed!!!!
Had a great experience buying new mattress amd base. Alex was awesome!
Bought my new mattress from Alex Alanis today and he gave me a heck of a deal! He was great at helping me choose my new matress and walked me through the financing process. Would definately recommend!
Wonderful customer service Alex did a great job and helping us select our mattress and all accessories for our mattress and box spring would recommend anyone to come to this location they also had great financing options both Bank and 100 day no credit options on
Yesterday my husband and I went to the store about 5 minutes till closing time and Joseph was nice enough to let us stay and pick out a matress. Very happy with customer service!
Alex in Lewisville was extremely professional and took the time to find my teenage son the bed to fit his needs. My son loves the bed he got. Alex made the process so painless. Would recommend purchasing from Alex.
Alex was great! He was very knowledgeable about the different mattresses he offered and was able to answer all of my questions. He was not pushy as some of my prior furniture buying experiences have been before. Would recommend to anyone looking for a deal without going through large chain retailers!
Had a great experience buying a mattress from store manager James today. He was very helpful with explaining the different mattresses the store offered and price points to me. I was not pressured into buying something that did not my budget. I will be referring my friends and family to this store.
Alex was extremely helpful and made the process very easy. I can see why they are rated so high. After researching and looking at mattresses all around town, I am glad we stopped here last.Their prices beat all the other competitors by far!
I was sold a fake brand mattress from this sleep city store. They refuse to give me a refund, will only swap out for another mattress and charge me redelivery fee. I have had the brand of the mattress confirm for me that it is indeed a fake as well. I gave them a chance to make this right but they didnt take it which leads me to believe they knew it was a fake.
Kasey was amazing! Genuinely helpful. Listened to what we wanted and found it for us.
We came in with an idea of what we wanted and Alex was very helpful in narrowing our search! He was super friendly and the prices were very fair. I would recommend this place over other mattress stores.
We visited the Lewisville location and had a great experience with Alex. We found the perfect mattress and felt like we got the best deal. I recommend SleepCity.
Alex reached out to me and he has been more than helpful. Problem solved amicably...Am pleased ! God Bless You Alex !!!
Alex and team are the best! Spent plenty of time with me to ensure I got top notch mattresses without breaking the bank. New mattresses ordered last week and not yet here...Sleep City sent me my new frame and loaner mattresses until the new ones come in! Complete with new pillows and covers for the loaner mattresses. Great service!!
Great customer service. Very competitive prices. Will return for future mattress needs. Thank you!
Alex was very helpful when finding the right mattress for us. Go see him if you need a mattress, there are many to choose from. He will hook you up.
My wife and I went to Sleep City and I have to say that my experience was one of the best. The salesperson Alex was excellent customer service very detailed in explaining all the mattresses and I was able to get 3 full beds and 1 queen for a good deal. The price was unbeatable and I was very impressed with Alex and his work. I would highly recommend Alex if you go to Sleep City, you will not be disappointed!
Alex was super nice and let me know what was the best priced beds were and most comfortable. He also was helpful with the best financing available to me.
Alex is awesome. Great deals
So far so good, excellent interactions with Alex. Well update once we have the mattress.
Bought two Queen beds at an awesome price, will have delivery in two days as per my request. Alex Alanis was helpful and very knowledgeable. The process was quick and easy. Will definitely come back !
Great service, got a great deal on a very comfortable mattress. Great service, Alex Alanis was very helpful and open to question. Would definetly recommed.
Great experience and Alex was awesome!!! Laid back salesman, not pushy, and easy to talk through our options. Lastly, besides the stellar Customer service, he got us a much better deal than we had seen anywhere else.
I purchased a full sized mattress today and had a great experience with Alex! He was friendly and knowledgeable and I was in and out in under 30 minutes. It couldn’t have been easier and I will definitely come back the next time that we need a mattress.
Highly recommended. Alex is extremely helpful and knowledgeable!
If you’re looking for a mattress, this is the place! Kasey was so knowledgeable and helped me find the perfect mattress for me. I’ve never had such a positive mattress shopping experience. Thanks again, Kasey!
I went into sleep city not knowing what to purchase or pretty much anything to do with mattresses and needed one fast. I walk in and am instantly greeted by a very kind woman named Kasey. She made my experience there truly amazing. She walked me through the entire store thoroughly explaining each bed and finding ones to my need. She helped me purchase the best bed I have ever owned!!! This bed is amazing and comfy. This girl knew her stuff and treated me so kindly with no rush at all and was very easy going. If anyone needs a quality new mattress then go to Kasey. If you dont then enjoy sleeping on a lumpy no good mattress from somewhere else!
Alex Alanis provided very good service and answered all our questions. He is very knowledgeable and will get you a deal you can afford. Thanks Alex!
Awesome customer service, no pushy sells person. He was really helpful. Great prices and he worked an amazing deal for us! Would recommend Sleep City for all your mattress needs.
Joseph was a huge help. We ended up getting a Mlily mattress. These guys will take care of you.
Kasey got got us a great deal. She heard our needs and was able to negotiate with us and give us what we wanted at a fair deal.
Alex went above and beyond in making his customers comfortable, happy and satisfied. Highly recommended
Kasey was awesome! She went above and beyond to meet my needs and she delivered. I highly recommend Sleep City in Lewisville. They offer wide range of mattresses with great pricing. I will definitely shop again if theres a need for another mattress.
Trying to be graceful.The salesperson was nice and polite.Manager called and texted several times to reasure us.We had issues but they worked with us and compensated for the time lostWe are happy with the furniture and understand that the world is still recovering from this pandemic and shortage of stock but we finally receive everything. This is a family own and buying local was important to us.Thank you for the help and Happy Memorial day weekend to you all.The Kelleys
Awesome service! Great Prices and Daniel was very knowledgeable and helpful
Joseph was awesome!! I had been here before and came back to get another one!! Awesome customer service thanks Joseph!!!
I had a wonderful experience buying a terrific comfortable queen-sized mattress and an adjustable base. James was very knowledgeable and was able to show me various different firmnesses until I selected the one I liked the best. Cant say enough about the whole seamless process of buying a mattress one day and sleeping on it the next!
After shopping around for almost two weeks, we ended up here and Alex was great. Very informative and not pushy at all like some of the other places i visited. But best of all the prices were cheaper than anywhere else.
Went into Sleep City looking for a reasonably priced queen size mattress. Kasey was very helpful and knowledgeable about the different styles of mattresses. She also went the extra mile to ensure that we got a great memory foam mattress with next day delivery. Great experience with Sleep City Mattress!
Normally the mattress buying experience is like buying a used car, but not with Sleep City. Alex Alanis was a professional and didnt make us feel pressured at all. He spent a lot of time with us going over all the details that were important, while maintaining space so we could talk through the purchase and make a decision. Not only was Alex great while we were shopping, but he took care of us after the sale and through delivery at our home. I highly recommend Sleep City Lewisville if you are shopping for a mattress. Great prices, excellent customer service, and a no pressure sales experience.
I have never experienced quality service as I did from this location! Shawn was absolutely incredible. Not only was he very knowledgeable, he was professional, friendly and exceptionally helpful! There is no other place to go when searching for a mattress! I will recommend this store location to everyone I know. Plus you can’t beat the prices! I left very satisfied! 5 star service for sure! You won’t regret it here!
Alex was extremely knowledgeable and helpful. He was very courteous and made our visit and subsequent sale of box springs and mattresses very easy and Set up delivery We will highly recommend Alex and Sleep City to all our friends
I rarely enjoy encounters with retail sales... but I can honestly say that Kasey is an absolute joy to work with. Not only is she knowledgeable and personable, but also witty and fun. She got us a great deal on exactly what we needed and gave us no pressure. I almost want to buy a house with more bedrooms just to buy more beds! Absolutely the best experience I could expect.
Walked into the store and was not planning on purchasing anything but they had an awesome sale and Alex did an excellent job explaining everything and took care of my need and answered all questions.
Met yesterday with Ron at the Lewisville store. Store was clean and well stocked. Made my purchase, and got a great deal went to the warehouse to pick up the merchandise, they were polite and efficient. Loaded under 10 minutes.Slept like a baby on my new mattress last night
We had a excellent/ successful experience from DYLAN. He helped us find what we were looking for in comfort of in a bed. Even helped us with the best Tempur-pedic pillows. Worked his magic on the good discount he could give us! Would highly recommend him to help you find what your looking for and he has excellent service, very perfection!
Have to share this so maybe no one else will get stuck with this horrible product!! My husband had major back surgery I was told by the sales staff that this would be great for his back not so much the mattress was terrible hurt his back and mine so bad! Was told we could exchange great! Did that! Big Hassel and pretty sure its the same mattress oh did I mention upped our payments for the exchange to over $600 a month Purchased this through a lease started out $292 a month now my husbands back is even worse as is mine they kept saying it takes time for the mattress to feel better thats a lie as well! Now they say no return cant help you! Thanks for looking out for your customers! Going to the better business bureau next!
A Facebook AD brought us in and Kasey closed the sale! We were greeted at the door by her and she made the whole transaction smooth and painless. I will definitely recommend Sleep City to my friends and family. Thank you Kasey!
Service was great from the sale through the delivery. Knowledgeable salesman, not pushy. Would recommend them.
Daniel was very helpful in his description over the phone of our new mattress. We appreciate his time and texting pictures of the beds also.Would definitely recommend.Thank you.
Alex showed great customer services today, and made sure I got a great bed set.Thank you Alex for you kindness.
Best experience purchasing a mattress in my life!! Bobby was great! I told him a little about some injuries I deal with, that I sleep on my sides, and he took me to the perfect mattress. I typically wake up in tremendous pain from events in the military, but since Ive been sleeping on the mattress he recommended Ive slept better and am waking up in less pain. I am very satisfied with my purchase and praying it stays that way. The customer service there was above and beyond! They went out of their way to make sure that I had my mattress delivered when I needed it. Would recommend this place to everyone!
Spoke with James and he was able to explain and demonstrate all the differences between all the major brands. I left feeling very confident in my decision and knowing that they stand behind my purchase.
I went into this store with not much knowledge on the perfect mattress for me. Alex, was very attentive, knowledgeable and helpful in getting me the mattress I needed not just wanted. This is a good location with great people. Thanks y’all, looking forward to many comfortable nights on my new mattress!
Alex was a wonderful help and such a pleasure to work with!
I really appreciate the sleep city team. Kelsey really worked with me and helped pick a mattress for my particular needs. I will definitely shop here again.
Today has been an awesome during the Labor Day sale!!!! Kasey, has been awesome for helping me find a mattress, adjustable base, and bed protector. Last minute buy and was about to move into my new place in two days, but she took my stress level back down to zero! I can’t thank her enough for her help and kindness! Thank you for helping me in a tight spot! The massage chair helped as well. Lol
Our salesman Dylan was a very sweet guy. He greeted us at the door and helped us from start to finish. The store was very clean and organized and everyone was really helpful. Dylan answered any question that me or my mom had and he made sure that we got a great quality mattress. I will be bringing my business back for sure ◡̈
My husband and I drove from Garland area to visit the store. Alex was amazing he provided great customer service, very informative and even though the store was pretty busy with calls and walk in customers, he not once forgot about us. Thanks you Alex for a wonderful experience.
The best time I ever had mattress shopping! Fun a friendly salesman 👨💼
Incredible deals here, my wife and I got a bed, a sealy, we didnt like it after 30 days. So we came back and got another one instead, paid the difference and the restocking fee, which is reasonable. Now i this this new bed will be better. The sealy was good for me, just not for her, it was a softer bed. Alex was a really big help, very knowledgeable, very kind and patient helping us with deciding the process for getting a new bed. Daniel, at the sleep city in Colleyville is also very great, very helpful. These guys will definitely help you for your budget to get you a new bed! Thank you Sleep City 💤 😴 🙏.
Shawn Beck was a great help. Not only did I find 2 sets of mattresses for my sons that were affordable, but I was also able to get a set for myself. The delivery guys were also great. They set up everything and were out in less than 30 minutes. I have found my mattress family. Great job Sleep City!!!
Kasey helped us out during our visit. She was very knowledgeable and so helpful when we were trying to decide on what we wanted. We were happy to make a purchase because we were beyond pleased with the service we received! We will definitely recommend SleepCity to our friends and family and tell them to ask for Kasey!!
My husband and I drove out to Grapevine and had a very warm welcome and great experience with Sleep City Lonestar Mattress Outlet. The owner spent quality time with us and gave us knowledge of the mattress industry and factories which really helped us make our decision to purchase what fit the both of us.We walked out super excited because we will have our new mattress and base tomorrow!!!!! Thanks to Kelsey Debes for an amazing experience at Your new location in Grapevine!!! It was well worth the drive!!!Chris and Angela ShafferProsper, Texas
I had a very good experience at the store with a very helpful and quick financing. Shawn was an amazing sales personnel. He made sure my experience to the store was worth it and offered excellent customer service from the point of sale and even after. The mattress I got is amazing as well. I sleep like a baby since I got it. Definitely recommending this place to friends and family. Awesome place to go for quality mattresses.