Absolutely great experience buying my second Infiniti. Eric Devoe was knowledgeable and attentive towards our concerns and thoughts, and also provided excellent customer service. I would recommend checking out Gregory Infiniti to anyone looking to buy.Awesome job by the entire team!

I just got my 1st car from this dealership thanks to Jason! Jason was very nice, friendly, knowledgeable, and professional with great customer service! He answered all of our questions and made sure that all of our needs were attended to. Would highly recommend!

I had a fantastic experience working with Eric at Gregory Infiniti. He took the time to ask and answer questions. Reached out on his day off, was mindful of my family and my time and it was truly a no pressure sales experience. Our experience with Steve in finance was no different. He shared some options as we were looking at a couple of different vehicles and was straight forward without being rude. Would work with both again and highly recommend!

Over-the-top customer service!I hate the whole car buying experience! But these guys make it painless.I found a small maintenance issue the dealer never would have known about 2 weeks after buying the car. They asked me to bring it in, they gave me a loaner and even changed the brakes!HIGHLY RECOMMEND!

This is by far the BEST car buying experience I have had, and I e been buying cars for 23 years! Steven and Gerardo were AMAZING! The process was seamless and super easy! Thanks guys for such a GREAT experience!

Eric was a great help! Went through all the vehicle features with me. Took his time helping me through the process of purchasing my vehicle. Great financial department also! Will recommend to friends and family.

My sales agent was Eric and we were 3 hours away and he was able to ensure that the QX60 was outside and ready. Also in tandem he worked with the finance manager to get me my great rate, trade in value, and paper work ready to be signed, should I like the car and the deal. Both he and the car did not disappoint and all the initial prep saved me a lot of time when it came to sign the paper work and get back home. Lastly the finance manager took time to show how to save interest and was very detailed and knows his job well.In short I would not only recommend Eric but this entire dealership. My other visits to Infinity dealerships were your normal run of the mill sales guys and I promptly left. Again if you want to be treated right this is the place regardless of your location.

Jason Nichols has been helping us with the sale of a new QX60 -- WOW -- I will never want to work with anyone else or another dealership as long as I live. From day one his communication has been stellar, his enthusiasm and attention to detail are greatly appreciated. The new vehicle came in today for the public to see the new body style, etc. I appreciated his in-person customer service as well as the follow-through. I really look forward to moving forward and buying new car with Jason in the weeks to come when inventory arrives! Thanks!

The absolute worst service department I have ever experienced. Service advisors have limited if any knowledge of the vehicles they service. When asked a simple question about a potential minor warranty repair I was told by the advisor he did not know and couldn’t ask a technician because they are a “union shop” and he would have to charge me for the answer. On a previous visit, they were unable to diagnose a simple issue with my 2019 Qx60. I brought it to another shop and the fixed it right away. The only reason I went there again is because it’s the nearest dealer for warranty repairs. I would now gladly drive 100 miles to not have to use Gregory. They are horrendous!

My vehicle was at Service for almost 6 weeks. The end result terrible customer service. Throughout six weeks of my car being there I was in contact with an employee who deals with warranty companies he did fight with my warranty company very well and got them to cover. When my vehicle was ready to be picked up the estimate total had changed. The paperwork did not add up to the dollar amount difference and no one was able to explain to me the dollar amount difference. I went on Monday to pick it up and spent almost an hour and a half trying to calculate the numbers nothing made sense no one could explain to me what was happening. I got a call on Tuesday from the employee who handled the warranty company and said it was the end of the month and the ticket needed to be closed. When I want on Thursday to go pick up my truck I spoke to the service manager he started off by saying because I caused a scene the other day the price is now $500 more which added up to almost $1000 difference from the original quoted price. The rudeness having the service manager yell at me only to find out that he couldn’t add up the numbers that the numbers didn’t make sense and he couldn’t give me an explanation as to the difference I was so infuriated with the customer service, or lack of respect they had for their customer.

Bought a car from them and it was the best car buying experience Ive had.I took a test drive with Frank and he answered all my questions, and explained everything clearly. They never pushed or pressured me to buy or make a decision. They were able to accommodate my schedule and set me up with a test drive even though I would have been there after they closed. Nothing but good things to say.

I took my girlfriend in to buy her an Audi Q3 and Jason and Steve were amazing !! Go get you a car from them !!!! You won’t be disappointed!!!

My consumer experience with the Gregory Infinity staff was quite impressive from the beginning of my vehicle search thru the final delivery point. Jason Nichols, my assigned Product Specialist was outstanding!! He exemplifies professionalism, is very astute, personable and creates an outstanding customer relationship experience with absolutely no pressure tactics. Service par excellence indeed !!! Thank you Jason and staff !!!

We ended up not buying the car however i was so impressed with Jason Nicholas i am still taking my time to post this review. True customer service who gave his 110% right when we walked in until we left. Great work Jason. Keep it up. I wish we had not look at the other car because you had almost convinced us to buy this one. Thank you

Spectacular dealership. Leased 3 years ago with Joey and bought out the lease today with Steve. Joey had the best price anywhere and unlike other dealers where the salespeople couldn’t explain how they arrived at the monthly payment from the agreed purchase price and money factor, Joey’s math checked out and was transparent and what you’d expect given the parameters we agreed on. Steve went way out of his way to score us the best deal on financing and make the process extremely short and sweet by taking care of 90% of the work by phone. Cannot say enough about how nice Steve was in his approach and how hard he worked for my benefit. These guys value the customer’s time and mind the customer’s interests with money. Great experience on both engagements.

Service department is amazing here. The day cashier at the desk is very professional and knows her job very well. I also experienced seeing the manager of the office have not a friendly attitude towards customers and employees working there. The owner Gregory well what words can I say about him. He literally asked one of his employees to clean off the bottom of his shoe. I along with family and friends will never buy a car from this place again. I would give the service department and the day cashier 5 stars.

Jason was a very helpful partner, answering all our questions and being respectful of our decision process. He was very knowledgeable and honest throughout the process, making the entire experience positive. The extended team at Gregory were also very professional and a pleasure to work with.

Gerardo was fantastic to work with. His hard work and dedication to putting a fair deal together is why Ill definitely be coming back.

Nice and easy experience great people will definitely recommend buying from this dealership Bradley was an amazing salesman and the buying and test drive experience was different from any other dealership I’ve been too

Joey Gesualdo worked with us closely throughout the whole transaction.His communication skills were excellent and he kept us informed the whole time. He was very honest and upfront and made the whole experience painless.I am very impressed with the way we were treated and I would recommend him and Gregory INFINITI to anybody.It might not sound right, but I wasn’t expecting a car dealership to treat us with such professionalism and honesty like we were treated by Michael and the whole team at Gregory INFINITI .Thanks again for all your help.

We purchased a used vehicle from this dealership. Jason and Barry were excellent to work with.We found the vehicle on cargurus.com, and after the test drive, we decided to have it checked out by Tire Kickers. The dealership was very accommodating, allowing the inspector we hired to check out the vehicle as much as he wanted, including test driving it.From the initial phone contact through to having the keys in our hands, it was an excellent experience.

Bradley was awesome to deal with!! He answered all of my texts promptly, always kept me informed as to what was going on with the vehicle and when it would be ready for us. He has a great way of texting and speaking that makes you feel at ease and you know you are in the right place to purchase a vehicle!! Thank you so much Bradley!!!!

Enjoyed the car buying experience at Gregory. Jason was great to work with and I appreciated the no-hassle experience. Jason was not pushy and he was knowledgeable on the cars. I love my Infiniti!

Considering the current automobile market (semi-conductor shortage) situation, the purchasing experience at Gregory was excellent.Hats off to Betsy (Online Sales), who honestly answered our initial questions regarding the fees associated with the total price of the car and this gave us a reason to drive 45 minutes to Libertyville.Jason Nichols (Sales) did an outstanding job answering our questions, concerns and he never hassled us for the 3 cars we examined which led to a successful sale.The gentleman who took care of the documentation receives 5 stars too. It was Saturday night, the dealership was technically closed and he blitzed through the paperwork without a mistake.One suggestion, leave the Service Protection and Security (Etchy?) as an option. There are owners who take care of their automobiles and select cars that will most likely not be stolen.Thank you!

This dealership is phenomenal. For fair and transparent pricing, a good website, great communications, a superb selection of vehicles, knowledgeable and professional personnel and help obtaining the best financing, this team earned my highest rating!

Gregory Infiniti? For a first time buyer or just for a next car. Your in good hands!!!I went through quite a few hick ups during my purchase. From having credit cards issues, to multiple emails of very long question lists, they did their best to communicate. No question was thought stupid and money issues no problem for them, super accommodating.They even let me take a loaner car to get back to another state for the weekend since I took the train. I mean what more could you want your dealer to do for you in a delicate time.Will recommend np!!!?

We had a great experience purchasing a new car. Steve and Eric were very professional and polite.

Bradley and Steven were very open, straightforward, and friendly. They also made sure that the buying process was informative and efficient.

Great to work with and made the experience painless. Had a very good overall experience.

Very good customer service!! Highly recommend this facility. Jason Nichols was very helpful!!

Walked in, worked with Eric and Steven, and walked out with a new car within 2.5 hours. The whole process was very efficient and communication was clear and to the point. Very much exceeded my expectations on all fronts.

Jason was very friendly and assisted me in finding the car I was looking for! Great dealer experience!

Very friendly people! Bradley was great, stayed patient and kept in contact with me through my long process of getting a car loan.

This was by far the best experience I’ve ever encountered. Michael was very knowledgeable and understanding with my needs. Very professional and Thorough with everything. He made it hard for me to turn down this awesome opportunity. He was excellent and went above and beyond to make this process as easy and simple as possible. Treated me like a family member if I should say. I’m only allowed 5 stars for this rating but he deserves double looking forward to buying another car from you soon. Thanks for everything.

Advertised a Qx80 that was not available for purchase. Five days later when it became available, they changed the price because market conditions supported it; even after sending me emails with the lower price. I paid cash for the car and still it took over 3 hours to complete the transaction, this was because of computer and printer issues. The finance manager seems to have anger issues, yelling at the staff in front of customers. Very bad experience all around.

I went on the dealership on 8/24 and met Jason. The service started off slow at first because they were short staffed. I then met Steve who is the finance Manager, they both were Great!!! I already had my own financing through NFCU BUT Steve reassured that he could beat my current rates and he sure did !!! They were nice and honest from the beginning until the end and I am a satisfied customer. I will be back !!! Thank you Infiniti for your great service!!!Shantay

Thanks a bunch to Jason and Steve at Gregory Infiniti for making today’s car buying experience a pleasure. Both were very polite, helpful, and knowledgeable. Thank you.

First off I pulled into this dealership and looked around and not one person came out to greet me so I went in 😏then told immediately I need 9000 down on a $29,000 Suv and get this the price is non negotiable(WHAT) took forever for him to bring the Suv and not the one I asked for😣not good business and definently not good warm welcoming customer service.I feel like this guy told us anything didnt seem to want to be bothered

Some of the worst customer service I have ever received. Test drive one vehicle with several dangerous and expensive issues. Lied and said they “fixed” it. Car still had issues. Ended up buying another vehicle and messed up our paperwork twice and only received registration after 2 weeks and 3 phone calls. It was a simple email. Lied about ordering a second key for us with purchase and would not honor deal even after several calls. 1/10 experience with this poorly run business.

Jason was great! He was very informational and was able to answer all our questions. Choosing my next vehicle was very stressful and he made it much more enjoyable. I had talked to several salesman that day at other dealerships and weren’t as helpful as Jason. Jason went above and beyond for us and really appreciate how patient he was with us. Thank you!!

We had a wonderful, pressure free, and enjoyable experience at Gregory Infinity.

The reps were very knowledgeable and highly-accommodating. They gave us a good deal and talked us through, very frankly, the practical pros and cons of all our financing options.

I enjoyed my experience with chris and jason! Jason and chris were extremely nice and helpful! Steve was very thorough with the information about the warranties.

Bradley was pleasure to work with. He was honest and upfront about the vehicle and we felt comfortable working with him.

Buying a car is usually an event I don’t look forward to but at Gregory Infiniti and working with Jason and Joey, they made it a pleasant experience. Also, the massage chairs in the waiting area help pass the time. This is our 5th Infiniti we’ve owned and definitely will continue in the future.

Management quickly corrected an issue. Promptly responded and followed up to ensure everything was correct

Jason my salesperson was extremely nice and well informed on the ins and out of the car I purchased. Also the finance guy Steve was very helpful and he was able to I get me a better deal and was willing to go over every line of the contract to make sure I understood what I was purchasing. If you want an awesome experience check out Gregory Infiniti.

The whole facility was so nice and Jason just was the greatest salesman’s 👨‍💼

We visited the dealership to consider purchasing a used vehicle. The salesperson was helpful and attentive. We appreciate the extra effort from F&I manager and owner. Thank you for being responsive and working with us. We are happy with our purchase. Thank you again!

These guys are fast, knowledgeable and extremely helpful. Thanks for my new QX60

The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful.

This was fast and painless, customer service was great and vehicle selection was great!

Thanks to Eric and Steve for a smooth experience!

Frank was very helpful,well mannered as well, we’ll be coming back

Great experience everyone was friendly and very professional

Sales man: Mike bought a certified used vehicle, everything went well and smoothly. Great customer service!

The service at Infiniti, and in specific at Gregory Infiniti, is top notch. My service specialist Victor is the best ever. Ive had issues with my QX50 and he has made it easier to go through them and solve them. If I get another Infiniti vehicle it would be because of him.

Jason is very helpful.He’s awesome !

Very fast and friendly service, I would highly recommend. Trade in value given was great zero complaints.

New location is nice upgrade and just down the street from previous location. Joey and Mike were the best, accommodating and courteous and an overall great experience. No regrets

GO SEE BRADLEY!!!! Awesome experience!! Quick and Easy!! Love my Truck!!!!

1st time experience with this dealership and they were professional and pure pleasure to work with.Michael my sales rep was great!!!!

Great team! Fast and easy transaction. Very helpful staff.

If I could give them zero stars I would - Absolute worst company. I traded in my leased 2017 Jeep Wrangler and purchased a new car w. cash @ Gregory Infinity on January 16th. It took 35 days and several phone calls and complaints to receive the title to my new car. And it arrived without a signature! The lady told me to just “sign her name for her”. Additionally, they waited a week to cut the check to my lease holder, failed to reference my account number (or any identifying info on the check) and also failed to include the odometer and damage disclosures. Which means that 35+ days later my lease remains open, I’m still getting charged, and have even incurred late fees! When I’ve tried to get in touch with anyone at the office, no one picks up or returns any phone calls. Even the bank has been unsuccessful in receiving a callback to resolve the lease. Hands down worst company, worst customer service. Nightmare start to finish.

Scheduled time to take a look at a Volvo XC60 they had and ended up driving it off the lot. Super straightforward experience/process which, in this case, Id consider a major plus. Worked out the details Eric Devoe, who was upfront and helpful every step of the way to getting things finalized.

Do not use this dealership! Customer service is legitimately the worse I have seen - go ANYWHERE else. They also have no idea on their pricing on maintenance and just make things up as they go - good luck asking for an accurate receipt that is itemized correctly - I tried - what a joke. They tried to overcharge me nearly 400 dollars for minor work (oil change, tire rotation) and forgot to include the Infiniti specials in all the pricing until I had to “remind” them a third time despite having put it through the portal on line prior to my appointment and addressing it upon dropping off my vehicle.I honestly would be embarrassed if I owned this shop.You guys single handedly made me think worse of Infiniti.

This dealer gave me great service and professionalism the day I came to lease the excellent 2020 QX60 as a gift for valentine to my wife. I will highly recommend everyone to come here for a great deal.

Best car buying experience Ive had to date! The dealership had some nice vehicles & Michael R made things very simple for me, so there was no hassle during purchasing and finance. Id definitely consult with this young man again, he knows his stuff!

Great service, management! Always a pleasure to work with.

Thanks so much Gregory Infiniti for my used Mini Cooper! You guys rock! Even though I was the donkey that shows up at 5:38 on a Saturday...20 minutes before closing (and did I mention it was SATURDAY NIGHT?!) and wanting to buy a used Mini Cooper of all things the entire staff was amazingly friendly. Kevin Kersten my salesman was more than happy to let me take the Mini for a test drive even though it was time for him to leave. He was helpful and friendly and walked me through the buying process. I couldnt have asked for a better salesman. I also have to thank the sales manager Tim Smith. When he heard I was worried whether my golf clubs would fit in the back of a mini he scrounged up a set of clubs and eased my mind that they do indeed fit. The sales manager Dan Schlichting did all of my financing paperwork and he was super friendly and walked me painlessly through all the paperwork. All in all the staff ended up staying 2 hours late (ON A SATURDAY!) to help get me into my Mini. I couldnt be happier with the service and friendliness of Gregory Infiniti. It was a great car buying experience and like I said I wasnt even buying an Infiniti, I was buying a Mini but they were still completely awesome. I would recommend them to anyone looking for a new or used car. In my opinion they really went above and beyond!

Very nice place! As I walked in Mike was there to show me around and knew a lot about what was out on the lot. I left with a better understanding for what I am looking for. Mike was super helpful & Id definitely recommend this dealership.

Good customer service great workers

Very happy with my purchase! They have a LOT of good cars to choose from, which made my shopping super easy. I worked with Jason and he was very nice too

Worked with Tyler when I bought my 2019 Mercedes Benz GLC and it was probably the best experience I’ve had at a car dealership! Highly recommend you see him. Will definitely be sending all my friends and family there!

I just want to compliment the amazing advice and directions your service advisor, Rich Anderson, helped me with while traveling interstate. He was able to provide Roadside Assistance information immediately, as well as assured me that my situation would be an easy correction, just a matter of getting to the nearest Chevy store. Thank you for making a crazy situation on the road go as smoothly as possible.

Jason the sales guy and Dan made our purchase experience real easy. They were detailed, attentive and gave us options to consider. They even stayed a bit beyond the closing time to accomodate us. Jason was very patient as he gave us the hands-on review of the new car functions. It was such a good experience. Love our QX50!

Tyler is great to work with! Helped me find the right car that I was looking for and helped me learn all of the technology and safety features the car has! Great dealership! Great prices. Amazing staff!

This is a great dealership! Highly recommend! Tyler helped me when I came in looking at a couple vehicles on Monday helped me narrow it down to two vehicles with equipment and colors that I wanted once I picked out the perfect one the rest was painless and fun and quick with the help of Joey the sales manager and Steve and dan the finance managers! I will definitely come back here for another vehicle!

Went there to get our vehicle checked regarding our q50 fluid washer not stopping. They checked it and they said they didn’t find any issue. After 3 minutes of driving out of the dealership, the problem started again. We headed back to have the service guy look at it. I think his name is David. Bald gentleman. He told us it’s not covered when INFINITI of CLARENDON HILLS told us it’s covered with our extended warranty!!! and then he wanted to charge us $180 ASAP! Bunch of crooks and lazy people there!! DO NOT RECOMMEND. Would rather drive 40minutes elsewhere, than take it there!!!!!!

I just had the most amazing experience here. Took my car in for an oil change (first time). The staff was friendly, polite, and extremely helpful. Will definitely be back and highly recommend!

These guys have a lot of Lexus at this dealership, its like a hidden gem of Lexuss. Worked with Eric found the right one and I was out. Check these guys out if you want a good deal on used vehicles.

I came in and worked with Michael to look at a q50 red sport they had in stock. Overall he was very helpful and answered any questions I had about the car. He was very informative and even gave me other options to which cars would fit my needs and lifestyle. Even tho I did not purchase a car I will definitely be coming back in the near future to work with him.

I bought my Lexus from this dealership on 2019. On the same day, I brought it back because the car was shaking at 50 mph. They told me the rims was bent and they will change the new rims for me. A year have passed, I took my car to Toyota dealership for the regular maintenance and the car was shaking at 40-50 mph. The Toyota dealership Tech told me that one of my rim is bent. I was shocked when I heard that because I remember that Infinity told me that they would change me the new rims. So I called the Infinity dealership to address the issue and they told me that according to the record, they just re-balanced the rims. I was like what!! you guys told me when I bought the car that you gave me the new rims. And the person I was speaking with said nothing he can do, this is what the record says. Do not go to this dealership. They are a bunch or liar people.

Great car buying experience! Thank you for taking care of me.

I went to this dealership today to look at this Lexus NX200t and I was approached by Michael Rockwell. He was able to show me around the vehicle very well, and answered any questions I had. Overall he was very helpful and ill most likely be going back for that Lexus another day.

Love my Infinity QX60.Professional staff working here.

We purchased a car on May 18th. They added in charges for items and didn’t disclose them or even ask us about them (paint protection, security). They claimed the paint charge is a treatment that is applied to all of their cars and they could not remove the charge....I’ll be calling the company that warranties it to find out. We also discovered later the car had a blown front speaker but they had the stereo set to rear speakers only when we drove it and also taped the sunglasses compartment closed so that we wouldn’t see that was broken. I’ve called and emailed and was assured that the sales manager would call me back but we haven’t heard from anyone. They are less than transparent with their customers. I’ve bought many cars and never dealt with such a shady dealership.

I came in to see their new Qx50s, Mike was able to go over the trim levels with me and decide which one would be best for me. Thankful for my visit that it went smoothly without any hassle

I would recommend Jason as a salesman to anyone who is shopping at this dealership. He was informative and not pushy! Smoothest purchase I have had in years

Had a great time working with Eric at Gregory infiniti. Thanks again for laid back experience. Loving the new Lexus.

Jason and Steve made it easy and seamless.

Just bought a vehicle from this dealership. Great service throughout the sales process but nothing good after. Soon as the contract is signed, things change drastically. We had to have the windshield replaced on the new car. No updates on when the car would be ready. Took a week and I had to call in multiple times before they finally said oh yeah, the car is ready to pick up now. Went to pick up the car and they handed me one key! No mention that the was a key missing. We’re not talking about $100 key replacement. $900 plus tax for a key that should have come with the car and they conveniently failed to address. Just got off he phone with the general manager and he tried to put the blame on me saying I should have asked if it came with two keys. Maybe I should have also asked if the car was coming with four wheels!! Terrible customer service after the sale! Would not recommend. Go to a dealership that values you as a client and not just the commission that they will put in their pockets that evening. I am in sales and a true salesman always puts their client’s need in front of their own. Something this dealership needs to learn.

Great sales floor and great management. Work with Eric in sales and Dan in finance, and both made the process Incredibly easy. Thanks again.

People I interacted with:Tyler- SalesmanJoey- ManagerDan- FinanceI purchased a used Dodge Durango here and the experience was top notch from start to end. They truly have the best prices and Im satisfied post purchase. Tyler was not pushy at all and provided me with all the details I needed about the car. Highly recommend Tyler. Go see him!!Very limited interaction with Joey and Dan, but the times we did, they were professional and fair about the whole process.Thank you!!

I give Gregory INFINITI all 5 stars! My experience was fast, AMAZING and I got what I wanted. Mike was my salesman and he went above and beyond on assisting me and walking me through on the purchase of my Lexus RX! My DREAM SUV! Thank you so much Mike I will definitely refer you to my future buyers.Also the Finance Manager was very nice I truly appreciate him as well. I’m sorry I forgot his name but he know that I am talking about him. Again thank you so mucin Gregory INFINITI on helping me purchase my vehicle.⭐️💫✨🌟

Jason was great throughout the entire process!

I went in on a Saturday morning and it seemed really busy but Tyler made sure I got the help I needed and found the perfect car for me. I would highly recommend this place, great dealership!

When I came into the store, Mike helped go over the car with me to make sure I knew how the features worked which I really appreciated. The managers also were also very helpful and helped answer all my questions I had

Had a lease coming up, originally leased through Fields in Glencoe. Went to Gregory since theyre now closer. My salesman Kevin was wonderful explaining on the new features on the 2020 model compared to my 2017 model and I decided to lease again. They made it very easy and went over the car w me before I left. Great place to do business with and very comfortable. Go see Kevin if you want a great experience.

Excellent sales team here at Gregory Infiniti. Upfront pricing and a genuine interest to find a car that fits my needs. Worked with Jason