Very helpful and courteous. When I called in they set back what I wanted until I could get there to pick it up. The store is clean and the associates are very knowledgeable on their product. Love having a store close to us.

Love my LGS! Great employees an owners! Never had an issue! If you do ya probably an A**hole… an ya deserve it…

Only good for Magic and DnD. As a Yu-Gi-Oh player, I never felt welcomed there and my friend got banned for something he didnt do and the did tell him why for years. Not worth it, also the comments about the woman is true.

Great Game store; play 40k here often. Owners and employees are helpful, welcoming, and really cool. Generally a great environment and pizza right next door. Convenient.

Came in with my husband to do a big deal. Shop had slightly different hours than before but we didn’t mind waiting an hour for the shop to open. At about 10 till 3 we headed into the store after seeing the door get unlocked and a few other customers be let in to shop.Once we were inside the wicked woman at the counter couldn’t have been ruder. She yelled at us for being in the store before open (10 minutes but I do get it). And so when she had finished yelling at my husband because she unlocked the door she went right back to assisting the customers she let in.She never told these customers to exit and gave them normal service. My husband has been waiting all week to make a deal for about $500 and was very patient with the error the woman made by opening her own store slightly early. However the moment he asked why the other customers were getting priority she became even more rude stating they were here first and such. But her entire message to us was what nobody should be in there before 3.But anyway once she finally decided to use some customer service she rudely demanded to know why we even wanted to which my husband mentioned his deal. She shut him down instantly saying it would take hours before he could get any help due to the fact that she has to help the other customers sell things. I absolutely could not believe how rude this woman was. It’s clear she was caught letting people in early and didn’t want us to speak up about seeing it.We’ve loved this shop for years but that was it. If you can be that rude for your own mistake then you shouldn’t be in customer service. And you definitely can’t say certain customers are better than others just because you know them. Those young men had a crate of common cards and my husband brought in a fist sized stack of meta relevant and expensive cards. Cards most shops are desperate for right now. Avoid. No masks, no customer service. No respect.

Was looking for baseball cards but unfortunately they dont carry any

If you come in make sure one of the guys help you. The older lady out front is the meanest person ever. She let her friends jump in line ahead of us after I had been waiting an hour on her. She made it into our fault that we were in the store 10 minutes before opening because she had the door unlocked to let her friends shop.(who of course received no scolding for being in even earlier than us)Go to celina or piqua where they appreciate business. Don’t get mistreated just because you aren’t personal friends with one single employee.The guys however will give you the time you need. They don’t just rudely let their friends into the shop to have priority over everyone elseI’ve had a deal set up for $100s worth of a transaction when instead some guy with hundreds of commons got priority over me in line and I was told it would be hours before I could get help.Also pulling down a mask to talk into someone’s face isn’t covid-friendly at all. Stay away from this place. It’s gone down hill.

This place is the best LGS around. If you love any card game this is the place to go. Magic is my game of choice and Joe (one of the store owners) is a great guy. I have never had anything but fun and memorable moments when going there. Prices are great, Staff is amazing, and honestly the only place I spend my money on Magic or any other card game I want to get my hands on (99% magic). If you truly are looking for a great place to go and have never tried magic the gathering this is the number 1 place in north west Ohio.

Great place to pick up citadel paints, wish they carried a larger range on the Warhammer side like the fantasy models. Also itd be nice to see some technical paints but other then that the paint selection is still great.

Very rude staff. After nearly a year of patronizing the place twice a week every week, me and my friend were permanently banned from the store. We never did anything, were always nice, and had no problems, the owner (who was very aggressive) refused to give us a reason for the banning, and demanded we leave. do NOT visit this store, they do not care about you or any of their customers or players.

This seems to be a real gem for a smaller community. The owner seemed very knowledgeable and the prices were quite reasonable. I wish I had had more time to hangout there. The customers base also seemed quite nice. Their Magic the Gathering selection was quite good. They seemed to have all the standard staples as well as a good selection of modern and some legacy cards. I will definitely return when I am up that way again.

The store is open with plenty of room to walk around. They have a healthy magic community. Singles are sold by modern stapples and standard rares. Everything else is sold in bulk so if you dont mind hunting you can get some really good prices.

As a Union Pipefitter (Local 188) I travel quite extensively and one of the first thing I look for is a game shop. Deck Factory is by far one of the best Ive been to outside of Savannah, GA. Incredibly helpful and knowledgeable staff that love MTG and Warhammer as much as their costumers. I cant recommend this store enough! Only wish I could give them more stars.

Great place. Friendly staff, loved the game store and the laser tag as well. Also loved the Warhammer selection. I would recommend it.

Nice selection of magic cards.

Great place to buy/sell/trade/play cards. Staff is friendly and helpful. Been my local game store of choice for years.

Nice clean establishment. Your go to for board games, TCGs, and D&D supplies in Lima. Knowledgeable and professional staff.

Awesome place to go and play some cards games with friends and make new ones too

Best place around for gaming and supplies. Whether buying or selling fairest prices around. Check it out.

Super friendly atmosphere. All the players are cool and rainy going. Plan on going back.

Wonderfully helpful staff. Great place for board games that you wouldnt find at big box stores, as well as Magic: The Gathering cards and paints for Dungeons and Dragons type miniatures.

Highly recommend anyone who is into or wants to get into a new gaming hobby stopping by this store. Very helpful staff and friendly atmosphere.

Always a great place to have fun at thanks joe and justin

Great staff, very helpful on helping you build the magic deck you wont, good selection of card

Place is awesome good prices and great events 10/10 would recommend

Great selection of games, friendly service and places to play games!

Good deals on pokemon cards

Friendly staff. Looked like a great selection

It is the best place to play cards

Love it awesome atmosphere great place to make friends

Always great to go in

Great for the geek in us all

Good prices a little unorganized but ok service was ok it is a very livly atmosphere a lot going on

Just a little unorganized but still a fun place and very interesting with games like D andD magic u gi oh and Pokémon

Great people and atmosphere

Friendly owners always so.ething going on. Magic the gathering Yugi and DND and lots of other games

Amazing place!! Proper prices and fun tournaments!!!

Good service in a nice area, but with any card shop some players can be annoying plus there are a lot of small children due to the laser tag.

Cool and dank.

Always support your LGS.

Super gamey

Joe is the man!