My husband and I had a great experience at this Firestone today. We live in Brooklyn, NY and were visiting family in NJ when we got a flat tire was on the NJ turnpike. This Firestone, took us right away, gave us a very fair price for a new tire and changed it right away. Everyone we dealt with was so professional and pleasant. In addition, the waiting area was very clean with chairs placed to make it easy to social distance. If you want an honest repair shop with great employees and a comfortable waiting room, this is it!

I made an appointment for 11:30am but ended up dropping off my car at 10am. The manager said it would take 45 min which I could’ve waited. But I decided to get back to work just in case it would take too long. I told him that I would be back after work around 4pm. As planned, I returned at 4pm to find my car parked exactly where I left. The “manager” stated that they had only one person there that could do the alignments on my tires and he was busy all day. Why did he scheduled me an appointment then? My car was there the whole day and nothing got done!!! He couldn’t even call me to let me know that it was going to take longer! The manager didn’t care that I was very upset. He just kept saying that they only have one person to do that job. And acted like I had no reason to be upset. I got my keys and left. Never going back there. Terrible management. Someone needs to train staff better or get a real professional manager.

Made an appointment online for the next day, I drove here and what they told me was: are you sure you made an appointment? Only to find out the had canceled my appointment 30 minutes before I arrived. Such a joke.

I bring my car to this location to get my company car serviced. I called in my appointment a couple days before. When I arrived there was no line and the service guy asked who I was and if I was leaving my car. I told him I was never told I had to. He said ok and took my keys. I went to the waiting room and waiting for about an hour for my car. I didnt pay because my company does, so I took my keys and left. A mediocre experience.

I had bad experience before with Customer Service with the old management. Since Firestone sent me an email asking me to come back, I did it and thanks the professional service of the new Store Manager Shane I always bringing my car to this Store for regular maintenance or any repair. They are the the best!

Quick service on my car, decent price. Bathrooms not great. Go next door and eat and use the bathroom there.

Friendly and professional service. I was in a bind and they were quickly able to swap out a bad tire for a good one.

Been dealing with Firestone for years. Theyre under new management and although I never really had a problem before this current staff is a pleasure to deal with. Shane(The Store Manager) really cares about his staff and customers & you feel it through every interaction. Car maintenance & repair peoples sometimes avoid due to cost/feeling like theyre being ripped off but Firestone doesnt make you feel that way.

After having my car for 3 days... they still couldnt diagnose the issue and I had to have my truck towed to another mechanic. Customer service was good though.

Thank you Chima for the help very nice person

I went in today Wednesday 9/29/21 at 8:45am to see if they could check why check engine light came on. I was told that the soonest it could be looked at was Friday

Lito is the best!

This place is in serious need for leadership, integrity and possibly craftsmanship.

Pretty quick only could fix one of 2 tires

Extremely unprofessional!!!! I got a flat tire while driving and was close to firestone so decided to drive on the flat to get there. I walk in at 645pm asking for a new tire because my car outside had a flat. The guy says We are closing in 15 minutes so we wont be able to change it today but you can leave it for tomorrow 😤😤😠. Im stuck with no spare and a flat and couldnt even ask someone to change a tire which takes 5 minutes?! And the workers arent busy. Just sitting there. If there was a such thing as a negative star rating smh.. 1 star is wayyyy too generous

Get my wifes car looked at because her car wouldnt start and needed to get jumped. Get told the battery looked fine but after insisting upon it they take a better look and say the its the alternator and they can replace it. Four days later her car breaks down in the middle of night on route 1 due to electrical issues. After getting it towed to a dealership find out the alternator that Firestone installed was faulty and had killed the cars battery as a result. Thankfully the dealership let me get back the alternator to return to Firestone otherwise Im skeptical if they would have refunded me. Im canceling my credit with em and taking my business elsewhere.

The staff is very nice and professional. Very clean inside.

Always professional & to the point. Always have great service here. (Usually go for oil changes & anything with my tires). See Shane, he knows his stuff.

I took my car For a Basic Oil Service Thats It. It took Them Almost 2.5 hrs To Do the service. I wasted all My Saturday Stuck Waiting. It was kind of ridiculous The time wasted on a Simple Service. Never going back there for sure.

Very satisfied with the repair job done here at Firestone in Linden, NJ

Car was fine going in but it sounds awful coming out. very disappointed

I love the way they explain what is wrong with your vehicle and other things that needs to be done to keep your vehicle running in good conditions. Prices are a little high but they will always find deals and advise you which way is best that will assist you financially.Thanks Firestone😊 See yall soon...

Needed a new tire after a bubble formed on the sidewall. I called this location after checking online if they had my tire in stock, which it was. Went in and was greeted by Andrew, the person who took my phone call, he doubled checked to see if the tire was in stock and checked the bubble on my tire then subsequently processed my repair work. I waited on it and all in all it was a smooth transaction and had a nice chat with Andrew. Will definitely come here again.

Great service. Very professional

They were fast and honest

Bad. Recommended a lot of service which I think it is scam.

The staff,Raheem,Brian and Tyrone were professional courteous and efficient will be getting my next tires there

GREAT & always very informative in a timely manner

I hope Firestone realize these reviews make a difference, this is not 1972 where information on customer experience was not available. Fix the problems reported or close the doors. Respond to each complaint not by directing them to an alternative email address but in this public forum, so we can all see how you address concerns. No one is being fooled by any of this. Is this clear Firestone?

I came in yesterday to do a Coolant Fluid Exchange and when I checked my reservoir tank to see the new antifreeze, there was none. It was left exactly the same way it came in, near empty. The manager said Thats how its supposed to be, its not supposed to be full but it will go up once you start driving. So I left and when I turned my car back on a few hours later I see the same warning message from before pop back up stating Coolant Low. So I went back the next day to see why they returned my car incomplete. The mechanic yells at me saying Thats how the tank is supposed to look, Ive been servicing cars for 17 years.... 🤔 This was honestly the most frustrating and disrespectful experience Ive ever had at an auto shop.

I had an issue with the repair I previously had. I had to have my truck towed back to Firestone. After explaining my issue GianCarlo had another tech redo some of the previous work. Eddie the other service manager saw what I was going thru and made the whole experience very worthwhile. He has great concern for the customers that come in and he bends over backwards to help them. Great team..........

They are supposed to open at 7 AM been outside of here since 650 it is now 725 on Saturday, August 29 and no one has even showed up very unprofessional

Wife took car here for service(oil change) they told her tires were dry rotted, right rear caliper was bad and damaged rotor and brake pads needed replacing. I took car to SansoneAuto where we bought the 2016 Tucson figuring caliper was still under warranty and they wanted $500 because they could only get it from dealer. Final outcome, tires less than a year old(no dry rot) caliper was fine rotor some slight grooves but not recommended to change and pads still have half life. So either Firestone is lying or incompetent techs. You make the judgment but I’m avoiding this place.

Great service a little over price but good.

Very courteous and repaired my tire in a timely manner

If you are interested in a vicious cycle of getting your car fixed and bringing it back here..go ahead and let the games begin. They will fix it...then youll be back, but theyll fix it again...and youll be back...

Although the people were nice i did not have a good experience at Firestone, I went in for noises that i heard in my car. I was told that i needed rooters, 2 tires, brake pads and flush. I also needed a new axle but could wait 2-3 months for it. After paying $793.00 immediately after i left i heard a new noise. I live 5 mins away so i called Firestone to let them know. Their explanation for the noise was that i had so much work done to the car it needed to get settled! They instructed me to bring the car back after a week if the noise continued! ( I LATER FOUND OUT FROM SEVERAL OTHER MECHANICS THAT THEY HAD NEVER HEARD OF AN EXPLANATION LIKE THAT BEFORE!!) I brought back the car after 4 days because the noise got louder! NOW i needed Wheel bearings! WHY WAS THAT NOT DETECTED AFTER THE 1ST VISIT! They wanted to charge me another $400 but by that time i was done! I ended up going to a COMPETENT mechanic and got the work done! NOW REMEMBER THAT THEY TOLD ME I COULD WAIT ON THE AXLE? When i went to the other mechanic he showed me the pictures of my axle that was completely broken and needed to be replaced IMMEDIATELY not even A WEEK LATER! WHAT IF SOMETHING HAPPENED TO ME IN MY CAR IF I WAITED FOR THE CAR TO GET SETTLED AND A NEW AXLE? FIrestone has completely lost my trust and my business! BE AWARE!

Sevice is great

Competitive prices for mounting and balancing tires. I dropped mine off and it Took a while because it gets busy on Saturdays. No big deal if you got time.

Do not, I repeat, do not risk taking your vehicle to Firestone to have it serviced. Particularly the location on St. George Ave in Linden. Their mechanics confessed to accidently destroying my engine because they failed to put the proper amount of oil in my vehicle during my RECENT oil change. AMAZINGLY I was still left with absolutely nothing. Their honest mechanics told me that I was not liable and that it would be taken care of. Unfortunately this was not the case. The Firestone claims agent, Carlos Hernandez called me and quickly read a report OVER THE PHONE and in his last words just said that Firestone was not liable. He did not apologize or offer any advice....nothing! I asked so what know? Find a way to remove my disabled vehicle off the property and have a nice life? His reply was yes. To make matters worse, I asked him for a copy of the report and he told me No. When I asked why cant I have a report of an inspection done on my own vehicle he told me that I would have to have it court ordered. What in the world!? I have patronized them and given them a substantial amount of money just to get jerked in the end. I have no car. I had a tune up service done two months prior, and an oil change....yet I was told my engine died because of the lack of oil. I also had a new battery installed and four new tires form them! And this is how they treat their customers. Be warned!

They were very efficient and to the point.Im going to be one of their regular customers now.

Will never recommend this place!!!You make an appointment just to wait over 2 hours to mount tires?? Everyone faking the funk in the shop, nobody wants to be a man and work.One guy seems to do work, I thought this would take 1:30 tops. Im waiting with others for well over 2:30 and customer seem to know this place for its bad reputation.One customer complained my tires leak, every time I have them changed here!I just hope this wont happen to me as well.First and last time!! If I make it out of here!

Been coming here for a number of years,they do pretty good work and most of all they stand by their work... Id recommend them...

Very honest, but not very competent. I took my car to them for stalling while idling and they suggested a bunch of things but never noticed that the fresh air intake hose was completely and thoroughly cracked (and that is like right in front of their faces). My father in law who is not even a mechanic just came in with a new piece and fixed it in less than an hr and its like brand new now. These mechanics suggested repairs totalling hundreds of dollars which I did and that did not solve the problem at all. As I said, very honest people- I think they just do not know how to fix cars all that well besides the routine oil changes, tune ups, etc. Btw, excellent deals on oil changes!

Quoted me $354.00 to replace both of my low beam headlights on my 2016 Maxima. Said they had to take my bumper off in order to do the job and said it was over $200 in labor alone. Luckily a co-worker of mine was a mechanic when he was younger and was able to change both my low beam headlight bulbs in under 10 minutes without taking off my bumper and access the bulbs through the fender liner by the wheel well. I can see maybe $100 bucks to change a pair of bulbs. But $354.00 was just ludacris to me. If theyre charging $350 to replace light bulbs I can only imagine what theyd charge for an even more complex task.

Went there in January or February for an alignment after doing alot of suspension work on my BMW. I am a technician who does all of his own work minus tires and alignment due to not having all the expensive necessary equipment. But after leaving the first time my alignment still was not perfect. I finally got some time today (2 months later) to return and have them recheck which they did and now the car runs straight and true. They did not charge me a single penny. Great amazing customer service and work done by Andrue and Brian. Could not be more happier. They have gained a customer. (For things I dont have the equipment to do myself) thank you very much

Used to be better. Had to have them redo work. Was charged for with that wasnt done and had I not had proof, Im pretty sure they wouldnt have believed me.

Open 7 days a week. Courteous and informative mechanics. Will price match. If you go in for a oil change, they wont look for other fixes on your vehicle..

Went to get an oil change and my tires rotated! First he tells me that he can’t do it tonight! They don’t close until 7 and i got there at 345 and then said i can drop it off in the morning and come back in the afternoon on Saturday! Um no! I will just go some place else! Been going there for years but will no longer go there for anything! Horrible

Very good service every time

GREAT SERVICE

I would not suggest Firestone at the Linden, NJ location to anyone. I had a flat tire because a nail was jammed in it, so I took it to Firestone at this location for repair. I went early on Saturday to have it repaired. The service took about an hour and a half. I went home happy. In two days, another tire had gone flat, but because of a bent rim. I had never had this problem before. I took the car back to Firestone in Linden the following Saturday sometime after noon. Wait time was about 3.5 - 4 hrs. I finally left Firestone close to 6PM. Monday morning, the tire is going flat again, so I will have to have it repaired for a third time! I will not be taking my car back to this Firestone. I have been a loyal customer to Firestone in Middletown, NY, and their services are excellent! I figured that I would take my car to the Firestone in Linden, NJ, expecting similar quality service and was very disappointed. In the Middletown, NY Firestone, their customer service rep would explain to me what the damage was on my car, how it could have happened, what they did to repair it, and how I can avoid such damage in the future. If there is a possibility that there are any issues with the repair/maintenance that they performed, they tell me to bring it right back to them and they will have it fixed (which I have never had to do because there has never been anything wrong with the work that they do to my car). In Linden, NJ, I get no explanation. After a long wait, the customer rep notifies me that my car is done, and that the air leakage on the tire is due to the rim with no explanation, no friendly offer to return the car if there is anything wrong with it, or explanation of what they did. I would not recommend this Firestone to anyone. In fact, I would suggest to anyone NOT to take their car to the Linden, NJ Firestone location.

Dont waste your time!!! Ive had appointment for 2pm and still i couldnt get simple oil change done at 2.30pm ! 2 stations were empty. And this rude guy who works there should work on customer service, after 30min hes said if you cant wait go somewhere else!! with attitude. This place is waste of your time and money!

My tire needed a patch to repair a slow leak. The repair was done quickly enough but the tire pressure in all 4 tires was not correct. Before I left the store I asked the manager if the pressure on the tires was checked. He said yes. But in reality none of them were checked. Not even the repaired tire. I drove home with a tire pressure of 26 when it should have been 35. No one wants to do business with a person who is not only lazy but lies to you. I will never go back.

This store apparently only has incompetent employees. they are not aware that PVC pipe is not an actual car part! Nor do they understand that if the muffler is hanging by Zip ties they dont feel its important to let you know. i am waiting for firestone corporate to contact me and giving them 24 hours before i post more of what happened. i want to give them a 5th chance to rectify this horrible situation they have caused. the first manager that we talked to was pretty pointless as he had no desire to accept responsibility for his employees failure to even detect the simplest issues. and on their face book page they just keep saying they are escalating the issue and someone will contact me. yet no one ever does! lets hope they do the right thing.and if they do the right thing. i will sing songs of praise to everyone for them coming to the rescue and righting the wrong. as a business owner myself i could never imagine treating my clients and customers the way firestone has treated me and my wife!wish i could give them just a half a star!

Great service snd the employees are very polite and ready to serve.

Took them 90 mins to inspect my car

I scheduled an appointment for 4 tires that were good quality with a bonus $90 visa card. When I got to the place, the man told me the tires were not available so I could not receive the bonus; he said the offer was not available yet. I told him they advertised it online and he repeated that it was not available. I had to have tires so I settled for 4 others. After installation he did say I needed an alignment on the front right, which was $89 and another hours wait. I didnt want to spend that so I said no. Other shops will do free alignment with 4 tire purchase. I posted this review on consumer affairs website and at first they told me they would forward the complaint to the store manager (for what?) and after I replied firestone responded with another email to reach them and I sent the email only to be ignored and never received any type of response since. Thats bad business.

I would not suggest to take your car to this place. Sevice is so slow..after 1 1/2 hour waiting they didnt do anything to my car... I took it to change two tires, when I asked they guy for status of my car, he said ohh which car....he couldnt located my order finally when inside and came out telling me your appointment is a 12.. no one said I have appointment at 12 when I came in to the shop, 10am, the guy took my order and told me to seat. Smh.....I left, I went to Goodyear, one block away and they did it in 30 minutes..

Does great work

Great customer service and quick oil changes and great prices

N.A.R. AUTO SALES EQUIPMENT AND MOTORCYCLE CORP OF ROSELLE PARK NJ LOVES THIS PLACE. THESE PEOPLE ARE VERY HONEST, TRUSTWORTHY, AND SINCERE, AND WILL TREAT YOUR VEHICLE LIKE ITS YOUR BABY. HIGHY RECOMMEND.

I had a good experience with firestone. Had 1 tire installed in march and came back in may to get the others installed. GOOD customer service

Best service, got all new tires for my 2003 Dodge Van.

I love this place! I worked for them!

Fast and inexpensive tire service.

Called yesterday to get a quote for a head gasket repair and was quoted a price. Called again today to see around what time I could bring my car in and was told by the employee that answered the phone today we dont do head gasket repairs, we have a new guy here who doesnt know everything too well. New or not, it would be helpful to train all employees on what work you do and what work you do not do. Ridiculous.

Worst experience at the Firestone auto care in Linden NJ today. Was told my car would be ready in 1 hour 3 times! Then when its ready, they misplace my keys and I wait another hour. Disorganized, terrible at managing time and expectations. Would not go there anymore.

Best Firestone ever. They helped me repair my car and worked with me to do it

Horrible experience coming here today i brought my car in for a inspection before i handed my keys over there was no leaking of steering fluid of the sort what so ever by the time my car was done being inspected my car was leaking fluid and will not even hold one drop im am told i need over $1500 in repairs when i only came in for an inspection for my steering wheel and the car was driving FINE now it wont even move off the firestone parking lot i am utterly disgusted with the service I retrieved from this firestone team my car was VANDALIZED for them to make their numbers !

First rate fine service

Nice service, good

Friendly staff... quality work!

At Linden Firestone Auto Care store, you, the customer gets treated like family. Youll always walk out, feeling so de-stressed!

Came in to get my passenger headlight replaced, and the the attendant name Eddie tried to scare me into buying more repairs for my car that I didn’t need. I told him I was there 2 days prior and wasn’t told half of the information he was telling me today. Horrible customer service !!

Worst place ever take 5 hrs to change the alternator, charge me triple of the price and lie to me about what they did in the car, horrible lie and expensive please

Repairs finished on time staff was very nice

Great prices on tires

Terrible tires terrible prices dont come back here took 4 hours to change two tires

Really irresponble people I left my car yesterday and I still waiting for it and when I call they just give me excuses .

FireStone is to expensive prices are about 10% to %20 more then other places.

Alway thorough, quick and courteous

🔥

Honest reliable service

Customer service was ok

Nice place clean nice service people are nice

Great sales team!

Always lots of mechanics on site but they are slow to get cars in.

Service is a bit expensive

Do great work

Excellent service!

Very good

They are way too expensive !

Everything I need it

Good work

Great friendly!!

Good service

Money grubbers

Always a long wait

My Auto place