I got a good deal on a 2021 Accord. The salesman was very helpful.The service department was terrible. I had to wait in line for 30 minutes before getting my car checked in. Brought it in for a remote start install and a set of splash guards.I called the next morning during business hours. A human finially answered after my 4th call. I was told that my vehicle ready to be picked up.I arrived at the service center and was told at the splash guards were not installed.Drove home with the loner and the salesman delivered my car to me a few hours later. Splash guards were still not installed. Evidently they were put on a different silver Accord. Finally got my car a day later.I will save money and frustration by going to an independent mechanic

The best experience ever. The store is fantastic. At the same time more fantastic is the salesperson whom I did business with Mr. Anthony. He really helped me in getting the car I wanted. Anthony is one of the best salesperson I have ever met. Just had an awesome experience at Lisle Honda.

Let me start by saying they treat you with respect here, no bait and switch and no false hope. If they can make you a deal they make you a good one. If you want a smooth sailing experience just walk in and ask for HERI GAYTAN because I’ve been to HERI twice and purchased two cars over a 3 year period and HERI has not let me down. HERI is honest people and trust me you’ll have a great experience if you go to this place compared to other Honda dealerships. Thankyou HERI, keep up the good work.

Manuel Rodriguez took very good care of us! He was very patient and took the time to thoroughly explain everything to us. Loved the experience. Highly recommend.

On Friday, August 28, 2020, I purchased a 2018 Honda CRV from Honda of Joliet. I was told that a trained Honda technician put the vehicle through a comprehensive 182-point inspection. Within days I noticed a noise coming from the front driver’s side and faulty brakes. On Monday, August 31, I was back at the dealership to have the vehicle I had just purchased in for service. The dealership found the issue to be the tires and ordered new tires for my vehicle. This took more than two days after waiting for the sales manager Javier to approve the sale. I picked up my vehicle on Thursday evening, noticing that Javier purchased Advanta Tires (please click on Advanta for more info.) to replace the brand-new Bridgestone tires that were originally on the vehicle at the time of purchase. Looking online, Consumer Reports found the Advanta had an average tread life of 44,500 miles compared with an average of 71,000 miles for all the tires. Additionally, no US retailer sells these tires!At this point, I was very disappointed in the level of service and lack of attention to detail this dealership has taken. When I spoke with Javier he was very dismissive and gave a very inadequate explanation. As I drove the car home, I noticed the noise I was hearing before was worse. Now, I must make an appointment with another Honda dealer and purchase new reliable, quality tires.I left the dealership very disappointed. The next morning I found the owners of the dealership, The Korallus Family, who own Honda of Joliet, Honda of Lisle, and Infiniti of Naperville. I emailed the three members listed as owners. Mike Korallus of Infiniti Naperville was the only owner to respond to my email. After speaking with Mike, I felt more at ease. However, here we are Tuesday, September 7 and no resolution. I would have loved to write a rave review on how happy I am with my purchase, sadly that is not the case. This dealership is taking advantage, putting their consumers at risk. I cannot believe that this dealership purchased counterfeit tires to place on my vehicle, this is especially alarming since all of the vehicles on their lot have quality tires such as Bridgestone, Continental, and Michelin.DO NOT PURCHASE YOUR VEHICLE FROM THIS DEALERSHIP OR ANY OF THE OTHERS THIS FAMILY OWNS.

My experience at Honda of Lisle was great and frustration free. There were no hidden fees and no surprises. Everyone I interacted with was friendly and knowledgeable.

Be careful, very careful of what they are selling you. We were looking for a Honda Pilot Limered edition and they wanted to sell us a regular Honda Pilot at the same price as the Limited. They actually bring us to see the regular Honda Pilot and said that it is a limited edition, thank God my husband said to them that that was not the car we want. Then they said that the Limited one its on its way to dealership.

The service I received from Lexus of Arlington was professional, friendly, and respectful. I have to thank the sales person Debbie for providing my family and I with a wonderful experience. Along with the financial manager, these gentlemen addressed my concerns and negotiated reasonably for a new vehicle. Great service and great people.

Did a great job on my car by having her serviced quickly. They also washed her for me and changed the rear windshields blade (Plastic part) with no extra cost. Obviously there is a pro- active manager who cares about customer satisfaction.

Not bad but not good either. Just okay. Theres definitely better out there.Ive purchased a car here and have had services done including: detailing, oil change, stock lever replacement

Cool place to go for service but theyre a rip off when it comes to sales. Went to buy a vehicle, this guys were trying to charge topline prices and not budging. As all smart people do...I took my business elsewhere & paid a reasonable price. I still go here for service though.

Purchased a new CR-V in 2018 from this dealer. With a little over 27,000 miles on it, I recently came in with a coupon they sent me for a Express $44.95 oil change/tire rotation/multi point inspection. Waited hour and 20 minutes, then tried to sell me another $560 worth of “recommended” work which I declined. Didn’t question why the car was returned unwashed, but next day realized tires were never touched. Then realized the air filter marked as ok on inspection was filthy. Pulling the dipstick I found it still had dirty oil and saw old oil filter never changed. When I returned, tried to blame me, said I denied oil change (but they charged me), then said I’d have to wait 1 1/2 to 2 hours or more if I wanted it corrected that evening or come back again. Sent pictures to dealership and demanded a refund that took 3 weeks to get. Service was recently done by someone else. Taught me to always check the oil is clean after oil change service. Will never do business with this dealership again.

Kevin was the Sales person who I talked to from the time I entered the store until I finally bought it. I give him full 5 stars for being an awesome help and not pressuring me to buy the vehicle. He is very helpful and did regular follow ups. 100% recommend Kevin and all 5 stars go to him.

Been a customer here since 2002. My family including my parents have bought and leased around 10 vehicles. Would be 5 stars if not for a service issue one time. Still overall a nice dealership with good service and friendly people.

Pleasant experience purchasing my new 2021 HRV from Amir Kay. He helped us leave another brand and find a car that was better suited for my lifestyle. He was great to work with and I would recommend him to others.

A friendly dealership to visit and purchase your vehicle. All the sales people are truly doing their best to help. We have seen other dealerships of Honda near, who care the least. It is worth a visit and get your best purchase out of Honda of Lisle!

A lot of awesome people I work here I noticed. Heather is a gem, they’re so lucky to have her!

Hey team, the crew in this store is amazing. They are right to the point and very supportive. Besides that I had a great experience with Arash Fahandwzh!Thank you!

I felt an uneasy feeling about the some of the people here. The whole time it seemed like dude didn’t even want to sell the car I wanted. Ended up leaving without it. Wasted a lot of hours in the one uncomfortable dealership showroom & offices. On the bright side, they serve cold water. But please, do better.

Worst customer service, had to call over 10 times for someone to pick up the phone. The best part is they have a recording in the beginning of the phone call stating they will record this call for customer satisfaction. There are a lot of other Honda dealers around that might want my money more. Thanks but no thanks save yourself the headache find another dealer.

We had a great experience at The Honda Superstore of Lisle. We worked with Scott Hegar and he was amazing. Could not be happier with our new car and the service we received. I would recommend the dealership and Scott to anyone that wants a honest and straightforward traction when buying a car. Thank you Scott!!

I bought a car from these guys in 2016, sadly the salesmen I dealt with retired shortly after but the experience at the time was amazing. Just today I went to the service department for the first time since I bought the car and they were again phenomenal. I dealt with a lovely lady, Heather, who was extremely kind, caring, and highly knowledgeable. I would recommend any and everyone to check this dealership out. Faith in dealerships restored for sure.

DO NOT DO BUISSNESS HERE!!!! I JUST SAVED YOU MONEY. This company knows they are being sued right now in Illinois because a man lost power steering on the highway due to SOY-based wires being chewed by rodents. They refused to cover rodent damage in their warranty which they dont tell you till after you buy the car btw. However, they should be covering all damages because SOY is an edible product. VERY RUDE WORKERS, the customer service here is terrible. They basically are trying to get you off the phone ASAP. 0 stars if possible.

Fantastic experience. This is the second car I have purchased from Honda of Lisle and the staff are so friendly and knowledgeable. My dealer was Chris Robin and he was great, very helpful and made the transaction very smooth. If I could give six stars I would.

Manny was the best in assisting my wife and I in upgrading to our first family car. Service was smooth we were in and out of the dealership in only a couple of hours. Highly recommend.

Honda of Lisle was great all-around during our car-buying process. They were super understanding and patient with our decision-making process, never pressuring us, but just making sure we were well-informed. Once we were ready to purchase, they moved everything along swiftly and were very respectful of our time. I highly recommend them!

My family has purchased two brand-new cars from this location within the past three years. The specific matter I’m writing about is related to the car I purchased last October - a 2020 Honda Accord.Over the course of the past six months or so, the brakes on the Accord have consistently made loud and annoying squeaking noises. It has now been at the Lisle store’s service center 3 times for this issue, and for a total of approximately 20 hours (efficiency doesn’t seem to be their forte, but that’s not the main issue.)Each time, I’ve been told that the brakes were “cleaned” and that the technicians didn’t really detect any significant issues. But after the last service visit, I was told by the service rep that the brakes were likely inferior factory-equipped products and were showing signs of wear faster than they should be. That said, he believed the “significant” cleaning they were given should resolve the issue or at least buy me some time. Two days later, the squeaking was more noticeable than ever before.A couple weeks ago, I visited the store to get my car washed and schedule what would be the 4th visit to address the issue. I made it clear to the service rep that I did not want to bring the car back in unless I could be guaranteed that this 4th visit would fix the issue for once and for all - even if it meant replacing the brake pad(s). I also mentioned to her that I’m very close to the end of my 1-year warranty and would not want want to miss out any additional coverage that might provide.I wish I had paid closer to the name of the agent I spoke with during that visit. To put it mildly, she was rude, unprofessional and extremely unaccommodating. She offered no apologies for the persistent issue, and when pressed to guarantee it would be resolved and potentially covered under warranty if proven to be a manufacturer’s defect, she could only offer that they would have to take another look and could make no promises.While that response may seem borderline reasonable when written out, the way she delivered it sent a very different message. I even went so far to say to her that I didn’t want to be difficult, but I had never experienced any issues like this with a car before…and especially not one that’s less than a year old. She said nothing in response and gave me a look that made it clear I was out of line and getting on her last nerve.Unfortunately, the treatment I received from her isn’t all that far from what my overall experience addressing the brake issue has been. Never have I felt more like a “number” and like I was inconveniencing a seller for wanting to address a very real and persistent issue with the product I purchased from them. I’m typically a reasonable person, and not one who makes a habit of posting online rants like this, but my patience has reached its limit.I decided not to move forward with the 4th appointment until after I escalated the issue with corporate (I’m currently awaiting their response.) Quite frankly, I can’t give up my car for another 6-8 hours without a guarantee the issue will finally be fixed, even if that involves installing new parts.Is this a matter of Honda of Lisle not wanting to admit the car needs new parts, especially while still under warranty? Would hate to think so, but that is more and more appearing to be the case. Either that or they simply don’t care what happens after you’ve made your initial purchase.

I took my Accord in 8/14 at 10:00 a.m. for an oil change & tire rotate and was quoted 1.5 hours wait (given it was a Saturday, that was reasonable). I got a ride home. At noon, I hadnt heard anything, so called. After being routed to 3 different people, I got the answer we dont know how long it will be, well call you when its done. No apologies, nothing. Finally at 1:08 p.m., Im called to say the car is done. It looks like the servicing was properly done, but quoting 1.5 hours wait when its really over 3 hours is bad practice. Either youre lying so that people wont balk and go somewhere else (based on a very long wait time) or youre incompetent and dont know how to run your service shop efficiently.

Worked with OJ at the dealership. He was very good to work with and did not use those high pressure sales techniques that really turn customers off.He just answered all my questions and let me decide what I wanted to do.I would highly recommend checking out this dealership and working with OJ if he is available.

Chris was a very easy going salesman. No pressure, helped me get exactly what I was looking for. No nonsense with trying to add unnecessary features and extras. This was my first time buying a new car, but it will definitely not be my last time buying from Honda of Lisle.

Thanks so much to Chris Robin for his amazing customer service, honesty and kindness during our purchase. He made it stress free and seamless and at no point pressured us into any situation.

Lisle Honda has been outstanding to work with. They located the specific car we wanted and had it shipped directly, during a time when many specific cars are difficult to locate and possibly not available.Honesty and fairness seems to be their motto. Always trying to please the customer and considering our best interests.Thank you all at Lysle Honda, especially the Manager, Frank, and our specific salesperson, Amir. We really enjoyed the experience and are extremely pleased with our new Honda!5 Stars!!!!!

Chris was an amazing answering all my questions and helped me select my new Honda CRV. He really cared about my time and made the process super smooth. Totally will recommend Honda of Lisle to my family and friends.

What an absolutely wonderful experience! My husband and I worked with Debby Pierce on the purchase of our new 2021 Honda Civic. Debby made the whole process quick and easy. Would definitely purchase another car from her in the future.

Leased a vehicle for the fifth time at Honda Superstore of Lisle yesterday (a 2021 Honda Civic LX). My sales consultant, Mike Harvey, was prepared when I arrived, ensuring that turning in my previous leased vehicle was a seamless process and making sure he presented all available options to me prior to my selecting my next Honda leased vehicle. The entire process was smooth and painless, and I drove off the lot in my new Honda Civic just two hours later. Thanks, Mike!

Can’t say enough good things about my experience. I highly recommend Anthony, no pressure sales approach. Didn’t try to tack on the usual dealer feels, paint sealants, aftermarket warrantees etc. Best new car buying experience I’ve had.

Have been coming here since 2016. Excellent service and sales professionals. Willing to help you and go the extra mile to accommodate last minute requests. Customer oriented sales process. Highly recommend this dealership :)

The service was lacking when I came for a routine oil change. Ive been here before and was pleased, but this visit left a bad taste in my mouth.

Had a great experience buying my 2021 CRV Hybrid at the Honda Superstore of Lisle. Mike Harvey was knowledgeable and pleasant to deal with, and never once gave my wife and I the hard sell. We took his card and told him wed call him back, and Im sure he thought hed never see us again. But a week later I called back, and he helped me get the exact car I wanted from another dealer, and honored the lower price he quoted me the first day. The actual purchasing of the car (signing the documents, etc.) went more smoothly than any other car purchase Ive experienced. Overall, we were very pleased with the whole transaction.

Bought a new Honda CRV back in late June from Amir due to my wife’s car being totaled in the tornado. Amir assured me many times the car has remote start thru the phone app and I trusted him. A week after I purchased i try to get it set up for remote and big surprised this trim does not offer it. Since the remote start thru phone app does not show on paper anywhere they will not honor it. Manager don’t care and won’t do anything about it. I will buy more hondas in the future but never from this place.

Third time buying a car from here and do all my service here. Kabir S. was great to work with!

Great car buying experience. Did it all via email and it was a super smooth transaction. Great customer service from internet sales to the normal salesmen.

The dealer name Brad is worst dealer i ever met. Selling me a broken car. When i bought this car, it hasn over one month, the car couldnt start. I called him, he told me nothing he could do. Only one month, a certified car have problems and no one would care. Bad dealer store. Dont go there.

We had a great experience with Honda of Lisle. Mike and all others involved were so helpful, kind and efficient. We love our new van and we were grateful for the smooth transaction and friendly service. I would recommend Honda of Lisle to anyone looking to buy a new car. We are excited to be part of the Honda family!

This was my first car purchase and it went about as smooth as I could have hoped. Mike Harvey worked with me over the course of a few hours and was a consummate professional the entire time. He was never once terse, pushy, or anything other than respectable and pleasant. I appreciated his patience as I mulled things over, and Id gladly do business with him and Honda of Lisle again.

Thank you so much for Kabir for helping us to get our second car from Honda. I am so in love with the new hatchback.

Kevin Kunstman was awesome! He broke everything down step by step. He really worked with me and made my car buying fast and easy. Got the car I wanted for the price I wanted. Who recommend asking for him when you do your car buying. Thanks Kevin. Love my car

I purchased 3 brand new cars from this dealership, salesman Sager was the best and buying experience was really good, but when it comes to service it really sucks. I have always not happy with service guys being not friendly and finding excuses to not do the job.My most recent leased car is a pilot 2020, for the last year, I noticed popping and cracking, and although I made a lot of visits until this problem kind of solved, but sound still distorted, not clear and when calling people over Bluetooth I sound noisy to others.Another problem that still going on is that the front radar system is not working properly, it looks miss-alighted. Every time I go they say that they can’t recreate the problem!For the past two days, have been calling and the service guys don’t take calls!! The problem is that you can’t walk in for service like they do at Vally Honda 👍🏼, you must call and they don’t want to answer calls. Really annoying 👎🏻

Our Sales Professional Hari did a great job and provided a hassle-free and very efficient buying experience. He delivered on every promise he made and I recommend him highly. He was an honest and empathetic coach in our car buying process.

I took my son there to buy his first car. His salesman Mike Harvey was absolutely wonderful. Mike was very easy going with no added pressure. My son was very nervous but Mike took the time to explain everything and helped my son feel at ease with just general conversation. Thanks Mike!!!!!

If you want competitive prices, and a team of professionals that looks out for you, then this is the place to go.Thank you very much Heather for making sure my car is working well this winter.And I dont know who you mechanics are but I appreciate you guys to. You guys did an awesome job and am thankful that the ball bearings on my wheels are keeping me, my family, and the other drivers on the road safe.

My first experience at Honda in Lisle was phenomenal! On a busy morning I worked with Ken L. who was friendly, enthusiastic, and empathetic. He greeted me promptly, gave me an estimated time of completion (offering a ride home), and provided a rough idea of what could cause the issues I was experiencing. After 45 minutes Ken checked in with me to explain what was wrong with the car, how much it would cost, and how long it would take (he also did this after I filled the online form). The cars service was completed in less time than initially quoted, he gave me a bill for less money than originally quoted (already a great price), and told me the next steps.I scheduled a visit on a Friday afternoon and was sent a confirmation of my appointment. I requested an oil change and a bulge in the sidewall of my tire. I am about to embark on a long road trip and know that bulging sidewall is never a good sign.When I arrived at 1:30 I was greeted by Gene. After explaining how I had an appointment set Gene went to my car, took my VIN, and explained my service visit as oil change and tire rotation (seemingly ignoring my actual issue noted on the website). I explained the issues and mid explanation Gene looks hurried while checking the clock on the wall.I apologize, understanding it is a Saturday, they close early, and nobody wants to stay late. I explain how it is a last minute service because of my concern and upcoming road trip. Gene says yeah and its a Saturday, Ill have to see if I even have a tire in stock, most of the time its just a curb forcing the tire to pinch after explaining the bulge and the possibility of it growing with air seeping in.He asks me to sit in the waiting area, after one and a half hours I look out to see my car finally being put on the lift which I found surprising after making a confirmed appointment. Gene sees me multiple times throughout the hour and half and the hour afterwards without providing update. At 3:30 Gene says my name across the room and starts telling me the diagnosis. My car had no noise in the front according to his service tech who drove it around when the noise was only audible when the suspension was pushed up/down (I demonstrated this when I first arrived). He tells me how my battery Failed their test being only 8 CCA under what it was last time they told me it was Fair. This is what he spent the most time discussing with me, the one thing I did not come for.The oil change was in progress and my tire was ok to drive on, even for a road trip. I asked if they looked at the interior of the tire to confirm no damage and Gene stumbles while telling me yes and there are no problems.Gene has failed to tell me a price or estimated time of completion. 3:45PM Gene tells me my car is getting washed. 4:00PM I finally see my car pull up to the service entrance. Gene is nowhere to be found but my paperwork is sitting on his desk. I ask the cashier if I can just check out, she finds Gene for me, and he proceeds to explain how everything is ok and to have a safe trip. 4:10PM I finally leave.Overall lack of care for my time, safety, or finances. I confirmed ten minutes later at a discount tire, they took five minutes to tell me it was a major issue (without trying to even make a sale) and was unsafe to drive on.Gene was unable to provide eye contact, emphasized how inconveniencing I was from the start, and failed to do any more than the absolute minimum his job required.I saw at least a dozen interactions with other service members while waiting. All other interactions I witnessed contained apologies for delays, emphasis on customers patience, and explanation of issues.I get it, nobody wants to be at work late on a Saturday afternoon. I also understand having a busy day and being backed up unexpectedly. At least decline an appointment if you do not believe you can provide the same level of service your customers come to expect on every other day of the week. This seems like a good dealer with some bad apples.Update: Found my rim destroyed upon inspecting at home.

We scheduled an appointment to both have service done on our Honda Odyssey and to purchase a new vehicle. We were not disappointed with Honda Superstore of Lisle. Michael from service checked in our Odyssey for service and was super helpful in explaining what needed to be done and explained all recalls that would be performed. While we waited on our vehicle being serviced we had the pleasure of working with our salesperson Manny. He was such a wonderful person to work with through the process of buying a vehicle. He was knowledgeable on the process, answered all of our questions and facilitated a speedy purchase. We would highly recommend Honda Superstore of Lisle for all of your Honda purchasing and servicing needs!

Excellent experience with this dealership - the sales team (Amir in particularly) treated us fairly and respected our time, and didnt play games. We had all 3 of our young kids with us too! They went out of their way so we could drive our new Odyssey home the same night we purchased it. I would highly recommend buying a vehicle here!

Like a good neighbor! We have 3 Honda vehicles-we only take to Honda of Lisle.

Amir is awesome. He managed to get my sister (the OG) to finally buy a new vehicle. Outstanding customer service. Changed my mind about used car salesman stories. He should be a sales manager.

I like car dealerships as much as the next guy but I must commend Manny on his customer service and complete transparency. I bought my first new car at this location and if you’ve had a bad car buy experience you would appreciate the service here. Again Manny really took care of me and was very flexible with my busy work schedule. This was by far my best car buying experience and would definitely recommend this dealership 👍🏽

This is my 10th car from Honda Of Lisle and I will continue to go back there every time. Thank You Heri Gaytan for your help with our family needs. You are the best.

Had my car serviced there for maintenance a couple weeks ago. Jay Crumble was by far the best service manager I have had to pleasure to work with. He was fantastic with communication and made sure there were no surprises. I look forward to working with him again in the future!

Met with Concetta Womack to get our new 2021 Honda Civic. Could not be more pleased with the service from her and her team. Cannot recommend enough

I came today for a airbag recall & thats it.Why did you change my odometer? Do you realize I have paperwork on my recent miles?Do you know thats against the law to change the odometer? Not only that, now my car us sounding funny when I cranked it and drove it home which is 4 min away? There was nothing wrong with my vehicle prior to bringing it here?📌you dont win playing dirty/greedy guys..

I had a good experience and Rapid service.

Purchased through online communication. Lenny was straightforward and explained all the steps involved. Seamless purchased.

Great service. Caring staff that keep safety in mind.

Id like to thank the service team at Honda of Lisle for working with me to help get my 2012 Odyssey back on the road. Look forward to going back there for my regularly scheduled maintenance .

I just found it so dismissive when I walked in for a test drive and I heard a salesman say “not it” after looking at me. I was completely embarrassed and appalled that that would happen at an establishment asking for business. I am extremely Disappointed. I’m no longer thinking Honda was the right fit for me.

Amir was super helpful in every way imaginable! Knows everything about the cars/models/trim levels, very honest AND really wants you to get exactly the car you want. Buying a car does not have to suck---go see these people

My disabled sister-law was looking for a new, 2 door coupe specifically a Honda. We live in northern Lake County and were working with Mike at Pauly Honda in Libertyville. He explained that Honda would not be offering 2 door Civic coupes in 2021. He advised us there were only 3. 2020 coupes left in Illinois. One was at Honda of Lisle. He stated he has worked with the dealership in Lisle and he gave them very high marks. We drove to Lisle and met with Amir. We informed Amir we were there only to see the 2 door coupe. He was most helpful and showed us the Civic coupes they had in inventory. Even though we did not purchase a vehicle there, Amir was extremely helpful and explained all the features of the car. Upon leaving, he even provided us with bottles of water as it was extremely hot that day. Amir and the entire staff at the dealership were very friendly. I would recommend this dealership to everyone.

Great Dealership, Nice and Friendly as well as helpful with the process from my credit union!!

I recently purchased a car with Honda of Lisle with the help of Sager Abu Romman. He was a delight to work with and was responsive to my questions and requests. I am a two time buyer at this location. Sager is an asset to this company and I would recommend working with him next time you are looking to purchase a Honda.

I went in to help my brother purchase a 2021 Honda Odyssey and trade-in his 2018 Odyssey. I let them know the condition of the trade-in (a missing key fob and and a sliding door motor that needed repair) as well as its mileage and VIN# and asked them to give me an approximate “rough trade-in” in value. They came back with an insultingly low trade-in value and I was told that the manager wouldn’t offer more even upon seeing the vehicle no matter what. As for negotiating a selling price I was quoted their absolute best sales price which was significantly MORE than other local dealers had quoted me for an identical vehicle. They outright refused to match anyone else’s appraisal value and outright refused to match any other dealer’s quoted price in order to earn our business. Salespeople all seem nice but honestly don’t waste your time here. Poorly run management. Almost seems like they’re content being mediocre. There are much better deals everywhere else. Don’t go and waste your time here.

Bought a certified pre-owned Accord here a few years ago and have had nothing but problems with it since I got it, including engine problems. After visiting their service department 3 times, I called the sales manager who had been a part of the sale and told him about all of the issues I was having, and he told me if I came in he would talk to me about a solution. So I drove an hour to the dealership, and when I arrived and asked to speak with him, he walked out the door to put up some signs in the parking lot and told his employee to tell me he wasnt there. I pointed to him in the parking lot, and they said he wouldnt speak to me. At one point, the engine shut down while I was driving it and I had to get it towed, and their service department still denied there was a problem with the car. The car was under warranty, and they still refused to fix it. I drive on the freeway often, and it became dangerous to drive the car. I called corporate and was sent to another dealership that was great and fixed the issue. I do not recommend this dealership at all.

I recently purchased a 2020 Honda HR-V LX AWD from Salesman Heri Gaytan. Heri was honest, welcoming, personable, and straightforward - he wasnt afraid of cutting to the chase and showing us the numbers. No sugarcoating or beating around the bush. He was also very knowledgeable and thoroughly answered all of our questions. Please take note that this was the FOURTH dealership we visited in a little over a week. I also advise dismissing very poor ratings/reviews, as all experiences are highly subjective! I will be recommending Honda Superstore of Lisle to friends and family, and I will definitely return in the future for auto service and/or a new vehicle. Thank you for the wonderful experience, Heri!

5 Stars go to my sales person Debby P. She was extremely phenomenal and offered outstanding service and support. Honda’s service team and loaner process needs improvement. 3 out of 5 stars.

Service Dept is honest and give nice discounts on timing belt service.

Honda Superstore of Lisle is Excellent! We were greeted by a very friendly staff who were ready to help us. I would like to specially mention Mr Kabeer Shaikh who helped me test drive a Honda CR-V and also was quick to understand my need. Wasting no time on his work sheet jotted down some figures to which I could not say NO and there the DEAL was done.No running about and no wastage of TIME.We Happily drove away with a Honda CR-V .I am recommending Mr Kabeer Shaikh for a promotion for his Hard work and excellent customer understanding and handling skills.

Was a terrific experience. Really appreciated the expertise and friendly service.

Im very pleased with assistance that Debbie Pierce has provided us in purchasing our Honda Hrv.Everything was well organized, professional and she explained all the details. All process took a few hours and was very pleasent and smooth. Debbie went above and beyond to set everything, she even helped with car setting and phone connection. We are highly recommend her and would definitively come back! Thank you for the wonderful experience!

You would think that a Honda Dealership would strive to have good customer service. This of course is not the case when it comes to this specific location. When you are told something, you would like to believe it’s the truth, but this customer service department is filled with liars. “I’ll call you back”.... 3 weeks later still waiting.... This is a recall item.... o wait I lied and since you didn’t do it right away you missed the warranty.... complete garbage If I could have given - stars I would have.... they will never see another penny from me... Gus and Ray did a terrible job

This dealer is professional and easy to work with. Very friendly. They explain everything to you. I will go back to this dealer in the future.

Ive had a tremendous car buying experience with the Honda Superstore of Lisle. In particular, Orlando Johnson does an incredible job of making the experience efficient and well paced. This is the third car purchased from the Superstore and I will continue to return for future car needs.

Worked with Mona and Andrea from the internet team who quoted me a really competitive price on a 2020 Accord Sport. Tony from the sales staff even picked us up from the Lisle Metra station on the day of our test drive.The team made the overall car-buying process as smooth as possible. I’d highly recommend visiting Honda of Lisle if you’re in the market for a new car.

Great experience purchasing a 2020 Civic Sport. Amir Kay is a fabulous sales representative. He was very easy to work with and listened to us. The whole process was painless from start to finish. Thank you!

The best agent ever!

My wife and I were both in the market for new cars and dreading the whole car buying process. We put it off for months before deciding we needed to just do it. After a haphazard attempt to prepare ourselves, we ended up at Honda of Lisle where we met Scott while we were looking around. He was immediately helpful and not only found us the particular blue Civic EX Hatchback we were looking for, but offered to let us test drive it even though it was late on a Friday. We came back the following afternoon and he had the blue car alongside a red so we could compare colors. When we decided wed like to also see white and black, he was amenable to that as well.Throughout the entire sales process we never felt pressured or like we were being unreasonable with our expectations on price or trade in value--our biggest fears going in. The negotiation was never muddled with hidden or surprise fees. What wed be paying out the door was plainly laid out for us.I thought for sure our luck would change once we got to the financing department, but Shawn was just as great to work with. He didnt bat an eye when my wife said she had already secured her own financing. Years ago, we were made to feel like fools for using our own financing. We agreed to let him try to get her a better rate, but when he couldnt he didnt try to dissuade her with fuzzy math. I was set to take the Honda promotional financing, but Shawn was able to improve on that for me. He even worked with us on the extended warranties, offering different year/mileage levels to match our driving habits. It was surprisingly quick and painless, and the electronic document signing on the desk-sized screen was really cool.Our whole experience with Honda of Lisle really dispelled our fears about buying cars. Turns out it can be easy and pressure free after all. I highly recommend purchasing a car from here. Ask for Scott.

Ive had several cars with Honda now and Anthony did a great job in assisting me. He was honest and straight forward, yet kind. The finance department and Bob were extremely nice as well. I love Honda!

Poor customer service. Went to get an estimate and to schedule work on my car. I was ignored by three separate sevice providers. Once I finally was granted an audience with a service provider I explained that I was new to the Honda brand and inquired about a loaner car while my work was being done. I was told they are only for people who have broken down I chose to take my business to Valley Honda instead where I received great service.

Tony was so funny, knowledgeable, transparent, and actually made the experience of buying a car enjoyable after so much time and energy wasted on dishonorable dealerships in Chicago.

Pleasant staff and good experience.

Got my car serviced for tire rotation, as soon as I left heard a terrible noise coming from the front right tire. Took it another Honda dealership who said to me the tire “literally came right off” when they lifted it up and pulled on it. Worst part is, when I contacted the service manager to inform him of this serious safety hazard, he refused to help, denied involvement, and even tried to blame it on me. Too bad I can’t dish out a 0 star rating. I will never, ever return to this dealership.

Anthony was very honest, professional, knowledgeable and helpful. It was a great buying experience! No one tried to sell me things that I wont need. No hassle that you would expect from a regular car buying process. Thank you!

I am blown away, I dont know where to begin. After years of terrible experiences with other Honda service departments I have finally found one that actually cared about me and my car. I didntt feel like just a dollar sign walking in the door. Heather went above and beyond as did Christian (the technician) and the porters. THEY VACUUMED MY CAR!!! I am over the moon happy about the entire thing. When I got in my car I actually screamed in excitement. If I would of been here years ago I would of stayed with Hondas moving forward. If you can take your car here for service, do it! Never go to Napelton in Oak Lawn or the Honda in Orland on 159th. Avoid them at all cost. I can not stress enough that it is worth the trip to go to Lisle. Thank you again Heather, you are amazing :)

Debby our sales person was top notch, as was the financial officer. Very professional and no pressure what so ever. One of the easiest car purchases ever.

This is suppose to be the dealer that is partnered with Costcos Auto Buying program. I called the dealer and they asked me to make an appointment so that they can assign me a Costco Program Salesman. When I reached there, they assigned me a salesman (K. Sheikh) who, is NOT a Costco Program Salesman. I told the salesman that for the Costco Auto buying program, they were to give me a legit print out of the Costco Auto Buying Program price for the car I was there to purchase. The salesman, instead, gave me handwritten price, saying the Costco system was down.This is a red flag and I just walked out of the dealership. I called Costco and explained them what had happened and the mentioned that the dealership cannot give a handwritten price and as a Costco member, I am entitled to a printed Costco Member price sheet from them. They were going to investigate this as well.Stay away from this dealership the this salesman.

Debby made me feel right at home. Her professionalism and insight made me very comfortable when buying a new car.

Jay was very helpful and personable.His explaination was through, time estimate was right on and he gave me a maintenance plan so I know what to expect for my next visit.

Our salesperson, Sager, was very helpful and accommodating. He provided all the information I needed without pressuring me to make a same day decision. When I came back on a busy Saturday, he was really hustling to meet our needs (in addition to the needs of others he was taking care of). He took plenty of time to show my how to set up and use all the features of my new Accord even though he was juggling multiple things. The service department didnt charge me for the diagnostic fee on the old car I traded in. This is our 4th car from this dealership, and we continue to be very happy with the service.

Make sure you read the fine print on any promise of free oil changes- or you will spend your afternoon wasted for a $47 dollar plus oil change!!!! I had purchased a certified pre-owned Honda and was promised 2 free oils changes....little did I know there was a time window PLUS the oil change light had to come on. That was NOT explained at all during the original purchase.

Compared to the service received at other Honda dealerships, the service here is just awful. So many mistakes, wrong parts ordered, nit picking over coupons, etc. The only reason to go here is because they take the Costco discount, however be prepared for the worst.

Our salesman Heri was great and took time to make us comfortable and explain all options. Store is very clean and all other personnel we dealt with were incredible. Buying process went quick and easy. I feel we got a great deal and happy to have picked this store for our new Honda.