Pleased that this is one of the only Verizon locations where I could actually talk to a human being on the phone and not a robot. I needed a new screen protector (preferably glass) for my Apple Watch Series 5 and someone who was knowledgeable enough/willing to put the screen protector on for me. Originally talked with Ed who was extremely knowledgeable of the product and assured me that anyone in the store could put it on. I had Doug assist me and not only did he know what screen protector I was talking about, but was able to put it on for me no questions asked. He also gave me a discount for the screen protector and said if I ever needed help again, he would be willing to help. Convenient location, great service!

Trenton did a great job with customer service, was patient, and very knowledgeable. The phone purchased was for my mom and he answered her questions and helped get her familiar with the phone. In fact, my parents (who live out of state) will only go to the Lisle store now since they received awesome service when they were here 18 months ago. Very friendly, yet professional. I highly recommend this store and its staff/team.

I went to the Verizon store today to replace my old phone that would no longer hold a charge. I met with Nick Bernico, he was extremely helpful and took his time to review all the promotions and options available for me. Nick was fantastic, the best customer service I have experienced in a long time. The Lisle Verizon store is great.

Great help. Got my SIM card in with no trouble and was very quick. I also got a screen protector and it was put on in under a minute. Recommend.

Excellent experience. Edemir was very knowledgeable and helpful. He took the time to explain everything in detail so there was no confusion and took care of setting up our new phones. We will definitely be going back to that store from now on.

I walked into this Version store and received above & beyond service!!! I highly recommend this store for all your needs. Sales team was knowledgeable and very professional.

Doug was very friendly and provided great service. He helped me find what was best for me and not just what cost the most. He provided great information and really cared about my experience. Would definitely work with him again.

Called yesterday to get a quote and came into the store today and was given a different quote. I asked to speak to the manager Chuck because thats who I spoke to over the phone. The sales rep Kayla gave me a lot of attitude about it. I didnt spend 3.5hrs on Easter in a Verizon store to get attitude. Finally, I got to speak to Chuck (after she spoke to him secretly in the back. She wouldnt speak to him in front of me.) Chuck said I could get the credit difference, which I appreciated. I thanked him for resolving the issue. Then Kayla went to the back again to speak to Chuck. When she came back, she said I Couldnt get the credit. Then lied to me about the cost of some accessories and tried to act like she would knock $70 off the cost of a phone case for me instead. Im disappointed because I pay a lot for Verizon. On top of that, my account is a business account so I pay even more. Lying to and deceiving customers is not a way to keep them. My issue was easy to resolve and it was not resolved, hence my review.

Very informed and helpful but not pushy with products we did not want. Great experience getting a new phone.

Nolan was awesome, super helpful and informative. He was great at balancing our questions while also listening to my 11 year old try and plug his YouTube channel. Kayla came through with the assist as well. All in all, great people, great business.

I went for an upgrade, Nick helped me out. He was great, the whole process was easy and he explained everything very clearly. Super happy with the service!

Nick was super nice and he made things easier to understand and he hooked us up on a great promotion deal. He made sure that we got a good deal. We’re very happy we chose that Verizon to help us out!

Kayla was very rude and unprofessional. I came in needing help with my phone and she seemed uninterested in helping me and had a sassy tone in her voice. She did not seem to answer any of my questions with integrity and looked like she wanted the interaction to be over. She is a very childish “adult”. Obviously won’t come here again since they hire immature brats to work for them.

Nick was a big help. Worked fast and efficient. I was in and out with a new phone set up how I needed in less than half hour.

Excellent help with the car charger/magnetic phone cradle for my vehicle. Nick tried everything and then gave a new one of a slightly different style. I tried it in the parking lot, returned saying I did not have a type C USB port in my truck and he gave me a new A to C type cable. It works perfectly. Thanks Nick.

Doug was most helpful when it came to upgrading my old iPhone. He wasted no time trying to get me to purchase a phone I didn’t need and was happy to help me find the best deal that worked for me and my finances.

Alex was the best! Very patient, honest and Knowledgeable, generally a pleasure to deal with. My only complaint is with management. They need to add more staff wait time to get taken care of was much to long. Dealing with Alex was worth it. Very happy with my new phone.

I love Verizon Lisle! Whenever I visit they acknowledge me (even if they are busy). They attend to my needs asap & never try to oversell me!!!

Oscar provided curb side service while explaining the features and benefits of my new phone. He really went the extra mile with excellent customer service and professionalism. Thank you Oscar for doing such a great job. It is truly appreciated!!!

Nolan was very helpful and polite. Our service was quick and they were able to meet all of my needs.

Amazing experience, recommend this location to anyone currently with the new T-Mobile, they will treat you far better here than you ever could have imagined.

Ed made the process painless. I’m not a tech person, but Ed explained everything and made it easy!

Yesterday I worked with Kayla to resolve some phone issues and upgrade. She was very knowledgeable and worked quickly and efficiently to get us up and running. She also went the extra mile in researching my options and explain them clearly to me. She’s a great asset to Verizon and her customer service was excellent. Thank you, Kayla!!

Always a great personable experience. Service is usually quick and efficient.

I had an awesome experience getting my new iPhone. Airy was the initial person I worked with and she explained everything well and broke down pricing, and the process. When I went to go get the phone, Kayla was super helpful and friendly. She made sure I had everything I need and all the information was lined up for me. I had a flawless experience in getting my new phone and highly recommend going to this location. Ask for Kayla!

Everyone at this store is highly professional, knowledgeable, patient, and helpful. I highly recommend visiting this store for all your cellular needs. Really great team!

I worked with Kayla yesterday and she was great, helped me get a great deal which I had no idea was available to me. I originally went to a different Verizon store and “no deals were available to me”. Kayla was working with Morgan and tag teaming all the customers walking in and taking care of everything. This was a great experience compared to other Verizon stores I have been too, Kayla and Morgan were great. I would recommend the Lisle Verizon to anyone and ask for Kayla or Morgan.

My favorite store around. They have so many great employees. They are friendly, helpful, and go above & beyond. UPDATE: Just stopped by again and Doug was a rock star! Thanks!

I had a very pleasant experience at the lisle location. Nick helped me out during my visit and I was very pleased with his service and knowledge. I will definitely continue coming here because of him.

They took the time explain everything and was fantastic to deal with. The best service that I have had from Verizon in a very long time.Carl T.

Kayla, Chuck and the whole Lisle Verizon crew are great! I got a great deal on what I came in for and also left with more then I planned. Thank you Verizon Lisle!!!

Alex & Nick were wonderful today. High level of customer service and understanding of my problem. Got me helped in a timely fashion. Greatful for their help!

I dont know who should be more grateful, us for working with Kayla or for Verizon hiring such a great employee. Kayla was the absolute best! I would also like to thank Doug, the store manager, for his patience and determination with uploading all the contacts on my sons iPhone. Thank you again for the great customer service!

Kayla was extremely helpful to me when purchasing my new phone and tablet. She was so friendly and patient explaining various features and sharing advice. Ill certainly be going back to her if I have any questions in the future.

Kayla is AWESOME! She was knowledgeable, customer friendly, patient and most importantly provided great customer service. She resolved my issues today and I can’t say enough about how pleased I am with her. She’s definitely one of the few best Customer Representatives I’ve experienced. Kayla is an asset to Verizon Wireless!

Trenton was super helpful and answered all my questions. Trenton was great. I will tell family and friends to go this store.

Oscar knocked it out of the park with my upgrade. He balanced my upgrade and other customers with ease on a busy Saturday afternoon. He was polite, easy to work with and super knowledgeable. I’ll absolutely be back to this store and will recommend friends and family to this location.

Edwin and Nick were the 🐐s, great support, got my galaxy watch set up no problems, awesome attitude, showed me how everything worked, super friendly work! Great customer service

I’m most grateful to Airy and Tyler for helping me to successfully transition from an Android to I phone. With their expertise, patience and kindness I now have an I phone I love as well as a tablet that corresponds to it. Airy and Tyler are a good team, I highly recommend them. Airy is very pleasant, patient and helpful, she saw to it that all my photos and contacts were successfully transferred. A very important service for me

I have been a long time Verizon customer. Been extremely happy with coverage, service, and just well everything. I recently had a poor experience at a Verizon store in Woodridge IL. And was ready to give my business to AT&T. I called the Verizon in Lisle IL and they said come on in and they thought they would be able to help me out . Well they sure did turn things around for me . No pushy ales . Every one I dealt with were beyond kind and knowledgeable. They took the time to listen to me vent about my negative experience and turned it around 100 % for me . They helped me get the phone and package I wanted along with some goodies for my new phone . I truly couldnt be happier with the experience I had with these guys . If you want to be treated properly by some knowledgeable classy representatives . Please go to the Verizon Wireless in Lisle IL. They will treat you right, they will not try to push other items on you, and you will walk out the store beyond happy and satisfied with your experience. Great job guys . I will highly recommend you to all !!!!! Keep up the great work .....Jeff mytys

Both Nick and Nolan are very helpful and know lots of work arounds. Id say it would be a pleasure to see them again, but that would mean another broken phone.

Great customer service, great attitude, friendly, and helpful to our needs!

Doug did an excellent job with helping my sister pick out a new iPhone today. Amazing customer service.

Every time I visit the store, I am helped with exactly what I need with no hassle.

Alex was great! He spent a couple hours of his time with us and was extremely patient and helpful. One of the best experience I have had with Verizon. His manager Nathan was just as helpful. They made the process of getting a new phone easy. I would highly recommend this location!

My go-to Verizon! Very helpful! I’m beyond happy with my new phone and deals! Thanks!

Came in late to get a replacement phone for my father. Chynna helped us, and got everything taken care of and we walked out with a working new device. We tried using Verizon online and decided to go this store to talk with someone in person and very glad we did, she didnt pressure us but instead gave us all the options quickly for us to decide, which was a pleasure to deal with. Chynna and Trent got us wrapped up and on our way, so glad we stopped in to get such amazing service at this store!

Nick and Kayla were great.Very professional and patient with me answering all of my questions .I am very happy with my total experience and will definitely come back.

Great customer service, Nolan is very professional and skilled. Highly recommend this location.

Kayla was awesome!Helped me with a lot that is too techyfor me.I have come to this location for the lastthree years and always been treated togreat customer service.

The service provided me by Christian, Nolan, and Kayla was excellent. Customer service seems to be unheard of now a days but not at the Verizon in Lisle. We were greeted promptly and assisted me in finding the right fit. You were all a pleasure and great sense of humor! Keep up the great work.

Today I shopped at the Lisle Verizon Store. I had a great experience working with Kayla. I needed to switch carriers on my family’s four phones. She walked me through all the options, helped me pick a plan and new phones. She provided expert knowledge of the specials and discounts available. She and a co-worker also helped me get each phone’s data transferred from the old phones to the new ones. A painless and successful trip to the Verizon Store.

Nick was excellent with explaining the different pomotions & answering all our questions. He was vert knowledgeable & courteous.

Best service I have received anywhere in a long time. Made sure I knew of deals, help set up new devices. Tyler and Kayla were the best. If you need anything at all go to this Verizon location and you will be taken care of!

Great service from Chuck my first visit and Chynna did a great job getting me set up

Professional experience! Thats awesome.Wow.Im not used to this type of service these days.Thank you Verizon team

Tyler and Nolan are amazing. I always come to this Verizon to do everything even though I have plenty other locations closer to me! The service is second to none, and they are soooooooooo patient with their customers. I forget it is not a family owned business and rather a big corporation.

I came into Verizon on Halloween to get my phone taken off of the current plan to be on my own. I was being helped by Chynna initially, and she took all the appropriate steps to get my line switched over. However, we had run into some roadblocks and I spent some time getting all the correct paperwork and documentation, and she waited for me to make sure that was done as I did not have access to a fax machine. After I returned, she was busy helping another customer, so Alex took over from there. He was very thorough in getting all of the details taken care of during the switch, as well as after. Both of them were extremely friendly and helpful, and I definitely recommend coming here again!

Chynna and Kayla have to be the two best account specialists I have ever worked with! I’m an older customer with an antique phone and they worked with me to join the modern Apple world without a single hassle 😊Seriously, I have not seen such outstanding customer service in years. This store in Lisle, Il on Ogden Ave is a real find. They saved me money and time by searching every discount and deal available and lowered my monthly bill ! They explained everything and made sure the phone was working before i left the store. These two repsreally know their business. 👍👍

Great experience. Offered hot promotions, a variety of options, and staff were great!!

My phone was not working so I went to Lagrange Verizon. Which they quoted me for a new phone and they did not have one in stock because of the pandemic. So I didnt want to be without a phone till Sunday so I drive to Lisle. Everyone I worked with was very nice! The only thing Im upset about is a old app that I used a lot. I cant get transferred from the old phone to my new phone.

Worked with Alex & Trent had an awesome experience getting a new phone for my son!

Very timely and professional.

Very happy with Kayla. She set up all the new gear perfectly and was genuinely happy to be of service. Thanks Kayla!

Trent was the best. He found every savings opportunity and gave his full attention to my purchase.

Worked with Nick he did awesome and got us setup with new phone and watch 👌👌👌

I went to this store today for help activating my new phone. Kayla promptly helped me, answered all of mine and my families questions, and was great to work with. I will 100% be coming back to this location when I need help. Also I love that they have sunday hours, it made my experience all the more convenient.

Tyler Smith helped tremendously with his product knowledge and willingness to present the best options to assist us in making informed decisions. I am happy with the products and rates we are paying. I am comfortable in knowing I was truly helped.

Nolan and Edwin were incredibly helpful, friendly, and knowledgeable. They answered every question I had, presented multiple options for things, and they made it a point to find me all possible bundles/deals/discounts on the items I was interested in before I even asked! I never would have known the great options there were and there was no pressure at all! Thanks guys! I highly recommend this store!

The staff was really great at making sure they found the best phone deal for me!

Great customer service the manager was very helpful I believe his name was Nolan

Nick was very patient and helpful. Was a pleasure to meet him.Tks again!

Recently just upgraded to a new iPhone and Apple Watch and had a great customer experience through the whole process! Amit and Aya and the rest of the crew were all working together to help me find the best deals! Although my items were back ordered, Chynna was amazing in helping me get squared away with the new devices when they arrived. Great location to work with and highly recommend for anyone in the area.

Verizon in Lisle is where I can refer people for info, questions, etc with no reservation. Just upgraded my phone today with help from Kayla, and trainees Airy and Dave. They took care of it all. I wasnt hurried thru and all questions were answered in a way I could understand. I know Ill be back because Ill have more questions and they wont make me feel like Im wasting their time. Yep, Im impressed and thats not so easy to do.

Ive been told this is a great store and that Kayla is the employee to ask for if you need help with something

The young woman who helped me was very nice, knowledgeable and most pleasant to be around. So was another young woman in the store. I will come back.

Loved working with Sean, great person.

***WARNING, DO NOT GO TO THE LISLE VERIZON LOCATION***This location is deceitful. The employees that assisted me lack experience, accountability, and customer care. I will never be going here again, and neither should you. This location will not provide you with anything more than a waste of your valued time ! If I can save you, your family, or other loved one from bringing your business here and saving your precious time this review is worthwhile.

We recently switched our phone service to Verizon after 20 years with another carrier. Chynna at the Lisle location was very helpful and thorough in explaining the plan options to fit our needs, transferring our numbers and setting up our new phones.We also needed technical support for an issue with a new Google phone. Although the initial wait time was lengthy at 30 mins, and we were transferred between departments until we were finally connected to the correct specialist- he was very knowledgeable and ultimately was able to rectify the issue.Hopefully we continue to have great service from Verizon and better reception than our former carrier.

I drove a fair distance to the store because the reviews were generally good. They were true. Excellent service. I had to wait a bit outside but that’s no one‘s fault. They are limiting the number of people in the store to one on one with the sales agent for safety reasons. And they disinfect everything that you might touch before you sit down. There’s nothing out to touch and play with anyway so you may as well be in your car. Ali was my salesman and he gave me exactly what I wanted, transferred everything to my new phone easily and confirmed that what I thought wanted was a good choice. He sold me some extras but that’s because i asked for them. A very positive experience!!

Kayla gave us wonderful customer service was very full and respecting us with our questions

Everyone is wonderful; Kayla, Chuck, Chynna, Nick, and Nolan. They were a great help!

Luis was awesome! He set me up with everything I needed and gave me exactly what I asked for, I will definitely be back soon. China (I’m very sorry if I misspelled her name) was also delightful and did an awesome job with my screen protector ;)

Kayla and Tyler were amazing! They even stayed past closing time to continue to help me out. They were beyond excellent and if I could give them 100 stars I would, there was also amazing customer service. This is at Verizon in lisle.

Service was top of the line! Very knowledgeable and very helpful too!

I had a really great experience yesterday, at Verizon Wireless -Lisle. My phone died and had no choice but to go purchase another one. I went to my closest Verizon location to do so and my goal was to get in and out as quickly as possible with a working phone. I was assisted by Nathan Sowers, Store Manager for 5 Verizon locations. I was being helped by Nathan directly. In the time I was there, I saw him de-escalate an angry customer, defend the other employee assisting the angry customer, that could not be pleased and just wanted to yell at the employee, Edwin, in about 2 minutes with ease, calm all the hot customers waiting in their cars for their turn to come in from their cars and stayed cool as a cucumber and pleasant and engaging throughout all that was happening and was able to multitask and resolve a multitude of issues in a way that blew my mind, a little bit. While Im sure some of you reading this may think I know Nathan or am amplifying my review for a gift - thats not why Im doing this. I genuinely believe, Nathan Sowers, manager of 5 Verizon stores, has deescalation skills that could potentially be exactly what we need in this time and place. Any organization looking for a person to train people on deescalation (such as skills needed by the police) - Nathan blew my mind with his skills to successfully handle an angry environment and deescalate it, like it was no big deal. My experience was wonderful, obviously. But I had to truly point out Nathans strengths beyond his managerial skills, as they were so plentiful.

What a fantastic customer service experience! To a person, the staff from the manager on down are friendly and helpful. I feel very lucky to have found this jewel in the neighborhood !!

I was having a problem with my tablet not starting and Mark as well as Ali were very helpful. Unfortunately, it seems as though my tablet was dead. Mark was able to get me a new tablet and accessories At a very good price. I would highly recommend Verizon Lisle to anyone. Both young men were very professional and pleasant to deal with.

I was having trouble with my brand new I phone Mini. I was not happy. As soon as I walked in. I was greeted by a warm and friendly staff. They took care of my phone issue and I was thrilled. Not all Verizon stores are this Good.

The service at Verizon is Lisle was fast, friendly, and personable. Edwin was awesome and so helpful with answering questions, assuaging fears, and took a kind and comprehensive approach to what was new and what we should be looking for when upgrading my phone for the best performance at the best price. Getting a new phone was easy with Edwin! Thank you!

What a great store! Kayla was super helpful and gave great customer service to my wife & I. She made my switch from spirit very easy. Nate was also a great help. Definitely recommend!

Alex and Stephanie were extremely helpful tonight.They went out of their way to get us the best deals on 2 phones and an IPad.Thank y’all so much for the excellent service

Trent and his manager did an excellent job helping me trade in my phone. 6 stars!

Very helpful - definitely recommend! Tyler did a great job would definitely go back!

Even though they were very busy the day I visited, Doug and staff were helpful, courteous and had me on my way with an efficient sale of a new phone. When my new phone came in Kayla was again cheerful, engaging and had me on my way in the same quick, but thorough manner.

Super easy and fast! Best phone upgrade ever!

Oscar and the rest of the guys at the Lisle store were very helpful getting me a new phone. I can tell they are very busy everyday being one of the few stores open to customers, yet they were very cheerful and patient. They knew I was in a hurry and got me all set up very quickly.

Great service! Kayla was great with answering questions and helping us find a new phone. Very polite lady. Would definitely go back there.

I had an issue with my phone that corporate couldnt fix after over an hour on the phone. Frustrated, I headed to the Lisle Verizon store, where Chynna worked tirelessly to help me fix it. When we still couldnt figure it out, Kenneth helpec, too. Somehow, through their unrelentless work they fixed the weird compatibility issue with my phone. They provided the kind of service Ive always given in my professional career, but never seem to receive.

Kayla Schultz rep did a great job selling me my new iPhone felt very comfortable in your store