This location has outstanding & quick service. Scheduled an appointment & employees were ready & waiting for my arrival. Besides customer service, I’ve never had any issues or problems with their service on my vehicle. Trust worthy location, honest rates & super friendly employees. Have to give a lot of credit to the Manager (joseph S.) for keeping this location at a professional level, with highly skilled & experience employees & great service all around! Love this Mavis location!
Got my tires done and staff was very friendly and quick service. The manager Joseph was very helpful, he let us know we needed struts also. Will recommend.
Went in to Little Falls Mavis a few days ago to get 4 tires I purchased elsewhere mounted, air valves replaced, (their idea) balanced, and take away old tires. The manager, his name is Joseph, comes to me an hour later a says I need new brakes in front. Literally says to me only like 100 miles left on pads, so I took his word for it and agreed. Said I also need new windshield wiper blades, so I again said I trust you and agreed. But I said I want the old parts to confirm everything he told me. He reluctantly agreed.I get home, look at the old brake pads, and to my disbelief, I see thick, with potentially 15,000 miles left to go or more, pads that looked absolutely fine. Perfect OEM Honda parts sitting in the plastic bag he gave me. Guess what the old blades looked like? Yes. Perfectly fine. Not dry rotted. No damage.And the valves? Didnt even touch em. Didnt replace. I wonder if they balanced the wheels as well. So I went back to confront the manager. He said Sorry. Call the 800, number with those complaints PEOPLE, this place is as dishonest as it comes. STAY AWAY!!!And save the canned response for someone else. It just sounds pathetic. Can someone tell me how I can help you improve on your dishonesty? Idiot.
Mavis in little falls has great customer service! they fixed both my front wheels from a flat tire I had. I was very happy with the service they provided! Especially dealing with Joe, he guided me through the process, and gave me updates on my car. Joe is very professional. I will definitely come back for future car services. Thank you!
First let me start off with this place is awesome. I went to get an oil change months ago at some other place and they over charged me by about $20. I was furious and called Mavis Discount Tire in Little falls right after leaving and they said they’d give me a better price and they kept their word. I also had a tire replaced here and they did it fast and for a great price as well! Nick was a pleasure to speak with! He is professional and friendly. The two managers are also very nice, Johnny and Da’shon. Thanks for being better than other places :) I’ll definitely be coming back
Great service. Very professional. Went and got some work done on my car was in and out without a problem.
Came in to get a donut taken off and a new tire purchased and put on. Arrived at 9am on a Sunday when they opened and there were already people there so if you have things to do that day get there early. However, the service was fast and I got my car within an hour and a half which is what I was quoted. I will return to this location if I need to, the location in wallington is nowhere near as fast and friendly.
The team Mavis are very efficiently and they know how to do their job very well.
Great cust service from this location. Thank you store MNG Joseph and mavis team
Awesome experience everything was done in a timely matter and great staff very helpful
Went to Mavis for tires for my car! And the service was great! Prices were reasonable and the employee izeyah was a very big help!! Will definitely return!!
Joseph is the man, got my car in and helped me out with everything car came out better than ever, great customer service. I would recommend anyone to come here, 10/10. Ask for Joe he’s the man that get things done 🙌👍
I came in with a screw in my tire. It was a Sunday and I’m very happy they could take me. Luis took it in right away! He took only 15 mins and was done! He did a fantastic job! I highly recommend this place! Thanks again! -Kelly
I took in my 2010 Honda Civic because I needed brakes replaced. Joseph ensured that my car was serviced above expectations and in a timely manner. Their service will have my car running great. Thank you!
Joseph took great care of me and was very professional.
The manager joe was very helpful in getting me in and out due to a nail in my tire. He was very efficient and explained things very clearly. You guys need to come have your car serviced here!! Also pay that man extra he deserves it !!!!
Joseph was very helpful and did a great job getting what I needed to get done to my vehicle! They have always been very attentive, I will highly be recommending this shop
I was very impressed with this place. I went there on a Saturday and even though they were busy they fixed my flat tire very quickly. The place is clean and very professional. I will definitely be back!
Customer service was pleasant and professional. The rep. helped find the closest Mavis that could get my product quickly combined with appointment availability. The technicians at my location were helpful and considerate of my time and worry about getting my flat tire replaced so that I wouldnt have my new teenage driver daughter driving on the spare. They acknowledge a warranty on the tires and made the whole experience easy.
I highly DO NOT recommend this place. I had the worst experience here. My car needed new tires so I brought my car in and they told me I also needed new back brakes and I trusted them to fix the brakes and change my tires. My total was around $1300 for new tires and new brakes.I got the call saying the car was fixed and I came in got it but when I stepped on the brake, it felt like there werent any. I asked why this is and someone said oh it could be air or water in the brakes which why would that happen when theyre new? I dont know. So I brought them back and they said oh its because someone forgot to put a part it. I was extremely upset but they said fix them and I believed them.I got my car back and whenever I drove over 40+ mph my car would shake. I called back and asked why this is and they wanted me to come back in and charge me an extra $600 to look at it. I said absolutely not and I went to my dealership and had them look at it. I just found out that Mavis put TWO of my tires on BACKWARDS. How does that even happen? I asked to speak to a manager and he just wanted me to come to his West Orange place to get it checked out. I will not be returning to Mavis Tire again.
Great service! Joe was very helpful and professional. Thank you joe and the mavis team I would highly recommend to someone who’s having car trouble!
This tire shop is amazing ! I came here not too long ago to fix a tire that had a hole in it & they managed to help me as quick as possible ! The staff were very polite & professional ! I would recommend anyone to visit this tire shop with any tire needs ! They also provide other services ! Thank you mavis!
Went to Mavis Discount Tire in Little Falls, N.J. I came in to just have a nail removed from one of my tires. I came in at the last minute and not only did they help me out, but they also did not charge me. I have also been here for an oil change and I have zero complaints. The staff are very friendly and helpful. I recommend coming here for your car needs. I will be returning.
Quick and thorough service. I came in on a busy Friday, didn’t think they be able to get the car in. But Luis took care of me. Definitely will be back.
Great service ! I went in for an alignment and the manager Joseph advised me to change my front brakes because they were worn out and I’m so glad I listened ! They were so close to nothing ! Nice staff and amazing service !
Service is amazing, manager showed interest in my concerns with my vehicle. I will definitely be recommending them to my family and friends.
Great guys man! I always bring my cars to these guys and always leave satisfied. Best shop in town :)
This mavis location went above and beyond for me . Thank you mavis !!!!
Saturday 5/29/21 I went there with no appointment and asked if they could fix a flat my wife had gotten, the young man stopped what he was doing looked at my tire and said I can do it right now. Two minutes later he was done and I was on my way. I couldn’t have asked for more. Excellent prompt service is all I can say. Mavis has a new customer
After having a flat tire it was recommended that I purchase new tires from Mavis Discount Tire. I made an appointment in the Little Falls location. I received a good price online. Store staff TK is an excellent salesman; very professional, reasonable and knowledgeable. He made several recommendations and then went above and beyond to work with my budget. He also went above and beyond with my car repairs, taking his time to complete the necessary repairs. I highly recommend this location to others!
Mavis in Little Falls is great! They brought my car in and worked to find out where the air leak was and quickly fixed the tire and I was back on the road.
I went to get my tire fixed here and Luis was extremely helpful! He is very knowledgeable and kind. I definitely recommend this shop!
Awesome customer service !!!! First time dealing with new manager Joseph he is very helpful and understanding he Does not get frustrated with you when having questions.Would recommend my family and friends here as should you thank you for your awesome service
Just picked up our car at Mavis Discount Tire in Little Falls and am very satisfied with how quickly they fixed a slow leak in one of the tires.This is my 3rd time there and the service is always friendly & efficient and they get the problem solved! I highly recommend them!!Thank you, Mavis Tire!
Good guys good work ... never a problem! Battery warranty was honored ... brakes and oil changes at good prices
Great service from this location . Quick fast and professional . Thank you mavis !
I went in with a nail in my tire and they fixed it so quickly! They told me what to look for in case the leak continued. They took the time to explain the issue and said if there were further issues to come back and they would be able to help me! Highly recommend Mavis in Little Falls!
DO NOT USE THIS PLACE!!! Made an appointment 2 weeks in advance and whenever we would call to check on the status of our tires they claimed to be having trouble getting them and kept pushing for us to get more expensive ones. They also kept adding the price of work we repeatedly said we did not want into the price of the tires, an extra$200+. Called somewhere else and got better tires for a cheaper price the same day they ordered them
The team there dose excellent and quick service walked me through everything they did and provide updates. If you stop by ask for arron
Great experience, everyone is so nice and helpful! I will definitely be coming back!
Super professional and quick. Very reasonably priced. Brought car in with a slow leak in one of the tires. Tire was repaired within 1/2 hour of bringing car in.
TERRIBLE CUSTOMER SERVICE!!! I Brought my vehicle for a simple tire installation and they scratched my vehicle. I will NEVER bring any of my vehicles or let my friends and family members bring their vehicles back to any mavis discount tire EVER again. I contacted the store manager and even customer solution but they proved to be completely incompetent. They denied any responsibility. They make the rest of us real mechanics look bad. No wonder why people dont trust mechanics.
Out of all my experiences with shops, this one is amongst the most professional and pay the most attention to detail.
Bought in car at 9AM for brakes...at 5:30PM car on lift with brake job not started.Was promised car would be done 4:45PM the latest.Customer service is lacking as well as organizational skills.
The service and honesty at this location left me in shock. I am so grateful for your help. Thank youThere are still honest people in the tire business.
Brought 4 new tires truck not running right brought car back every night for 5 days.joe an lou were trying to be very hrlpful but they need more experienced workers took truck somewhere else it just needed a alignment. They tried but it juat didnt work . Buying tires ab putting on an align should take what a hour not all week. Managers tried
June 5th 2021. My tired blow and after shopping around no one could match their price for 4 tires. I made my appointment for the same day. They said it would be done by 5pm. They call me more than once to let me know the process and it was done before 5. I was so please with their service and price. I plan to go back for other service to be done on my car. Being a single woman it’s hard finding honest service. This is why I gave them 5 stars..
My car needed some TLC — brakes, brake calipers, rotors, muffler, exhaust pipe. TK was able to turn around the repairs in 24 hours. Car is quiet and braking feels much more secure now. Will return, thank you.
Luis was exceptional with helping me with my tire pressure issue. He immediately identified the issue and fixed it. I have two cars already on my Mavis account, now there’s three!
Fast service very accommodating, and highly efficient! Thank you for taking me in without a wait and providing great service!
Love this mavis they hook it up whenever I need an oil change or tire job. Best shop in the area, I trust them with whatever I need worked on.
Ordered tires from amazon and shipped to Mavis to mount. Couldnt be more pleased. Service was excellent. Staff very knowledgeable and professional. No complaints
Quick, easy and friendly service! Always comes thought when needed! Love that our town has such a fair tire shop to suit all our needs.
Joseph was amazing. Very helpful.
Quick and easy tire patch at an affordable price.
These guys are fraud, please be careful. After complaining that the sales person told me the price is $440 for the tires then charging me $740 at the end, they never accepted to release the camera records that show how the sales person manipulated me, then they promised me to provide a voucher if I change my 0 star review to 5 stars. I did that just to discover that they never issued a voucher for me after all and they stopped picking up my calls
Went in to replace battery. Service provided right away. Staff is excellent and friendly.
Excellent service and professional staff. The entire transaction was quick, easy and painless.
Amazing service! TK was extremely knowledgeable and answered all of my questions. I was in and out within 20 minutes. Highly recommend!!
I had a flat tire and I brought it to the nearby Mavis Tire Shop just a few blocks away from home. It was busy at the shop but one of the guys helped me still and fixed my tire like in a matter of a few minutes to my surprise and asked him how much? And all he said was it will cost me nothing and just spread the word of the great service! Thats no BS! Im very thankful for the help and try out their service at Mavis in Little Falls, NJ and you will not regret it! I can attest to that!
TK was amazing and explained things to me along the way. So far this shop has been doing well for me! Great customer service!
I went to LIttle Falls Mavis to have my tire checked cause it was loosing air. Louis checked it and said it could be plugged and they did that. I went to pay and Louis said “no charge” a good review is worth more than the $25 cost of repair. That really made my day!!! While there I got a quote for 4 new tires and will be going back. Thank you Mavis. I live in LF and love giving my business to local merchants.
Please note the little falls mavis team is absolutely exceptional. They take customer service as their priority and treat their customers like they would their family. The staff doesn’t push extra products or try to place their customers in more expensive stuff. They operate to help their customers and do the best job they can. I only go to this little falls location because I think they go the extra step every time I have a problem. Today I had a nail in one tire and they took care of it super quickly and without any upsell. Thanks guys. See you next time.
This place is a disaster. I took my 2009 Jeep Grand Cherokee in to purchase four (4) new tires. The “guaranteed” quote with my appointment I made online was $435.00. When I arrived, I was told that the tires I was “guaranteed” to have were not there. I was then given an on-site price of $675.00, which apparently included discounts. I said no thank you and walked out. Come to find out, when I took my vehicle to another place, they informed me that I did not need new tires and showed me why I did not (test results conducted, etc.).Please avoid this place at all costs. The fact that they don’t honor “guarantees” in regards to pricing, product availability, and appointments is enough dishonesty for me to choose a more reputable place.
Very professional staff, great service, appointments of time. The best place for tires.
Louis is the best. Super helpful and taught me a lot about tires. Aaron did my tire repair also. Amazing team.
Excellent and very fast service. Highly recommend!!!!
The employees really put the customers first at this location. Everyone I have talked to were honest, up front, and professional. I will definitely revisit this location and recommend it.
Great Service, friendly and cooperative staff. Highly recommend.
Great service...he explains the difference between plug and patch and told me exactly what he was going to do...in an out in a few mins...thank you
Guys, these people are very manipulative. The sales person told my boyfriend, Adam Koussayer, that the tires will cost $440, just to charge him$740 at the end, then they refused to release the audio records to proof what really happened. They instead offered him a voucher if he changes his google review to 5 stars. Adam did that then tried to go and use the supposed voucher just to discover that they never issued any voucher and the entire thing was a scam to change the google review.When Adam called afterwards, they said the one who issued the voucher is no longer with them and that they would investigate and call back in 24 hours. They never called and they stopped answering his phone calls.
Guys, these people are very manipulative. The sales person told my son, Adam Koussayer, that the tires will cost $440, just to charge him$740 at the end, then they refused to release the audio records to proof what really happened. They instead offered him a voucher if he changes his google review to 5 stars. Adam did that then tried to go and use the supposed voucher just to discover that they never issued any voucher and the entire thing was a scam to change the google review.When Adam called afterwards, they said the one who issued the voucher is no longer with them and that they would investigate and call back in 24 hours. They never called and they stopped answering his phone calls.
This location is very clean and the work on my car was done in a timely manor.
Excellent service I had a nail in my tire they fixed it and repaired it in less than an hour after I pulled up, great job
Excellent, prompt work.Fixed 2 tires the same day (Sunday!) within 2 hours.
Great people with great service. Thanks alot
They are very good and attention faster and very good job. The TB guy He is great man. God bless you and your Family.
High quality customer service and efficient repairs. Highly recommend.
Terrible people, my car was damaged by one of their employees, they denied it and said the cameras in the shop showed nothing. I asked them if I could see the video camera too and they said no. If there is nothing to hide why wouldn’t they let me see it?
Awesome staff, fair prices and they get the job done right
It was great, thank you for getting my tire changed so fast.
I originally came here for an alignment, tires rotated and oil change. But they were so friendly I decided to get my front brakes/rotors done, brake fluid and Sway bar links replaced. The prices were incredibly fair compared to where I used to go. And they kept the price within my budget. Sierra, John, and MD were all very nice And professional. It’s really refreshing to find an honest mechanic. You can’t go wrong here everyone. They really care about making u happy and not taking you for a ride 🚙😀
TK WAS AMAZING! He is the best!!
They scratched the back of my carAnd completely denied itI would give no stars if I couldVery unprofessionalAnthony is completely useless as a mangerSave your time and moneyDon’t bother with this place
DO NOT let them near your vehicle!!! They destroyed my rotors & hubs.Wish I could give zero star. Clueless mechanics
The guys here are always very nice and accommodating.
I always go to Mavis...The guys here take really good care of my car. They inform you of everything needing to be done and prices. Never any surprises...
Needed 4 tires, guy on the phone talks to you as if you just kicked his dog. I called 2 different days to try and pass by when they werent that busy but to this guy everything takes 2 hours to do not including if there is someone ahead of you. Ended up going somewhere else that took about 40 to an hour to get the job done.Consider this a message to the owner/manager. This guy is costing you money.
Very helpful employees, and did a good job!
I bought 4 tires, balance and alignment but they didn’t balance good enough and my car still shaking.After 2-3 days I came to store again and they said we fixed and charged me $80 but unfortunately it’s still shaking.2-3 days later I went there to fix it, I left my car, they said it will be ready in 2 hours. After 2 hours when I go there to pick up my car they said my car is not ready because they didn’t have enough stuff.That’s Horrible, they didn’t do anything, they waste my time and money.Today 23 of June, I left my car again, they said they will fix it in 2 hours, i’ll come to the store after 2 1/2 hour, but still they didn’t do anything.Now they started and mechanic said that with this tires it’s going to be shake, I said it’s brand new and three or four weeks ago I bought these 4 tires in your store he answered me I couldn’t do anything it’s going to be shakethat’s terrible, Always a problem when I visit.Dont go there, This place is horrible
Md & his staff was very helpful and recommended what I needed. Great prices on tires & the work I got on my car, better than the dealership. I highly recommend this Mavis spot. Customer service is wonderful here.
Best tire shop Ive been too. Ive been too other mavis location but no location is compared to this. Friendly and out most respect for customers. Kept me updated throughout the whole process of my vehicle being worked on. The staff is excellent. thank you.
They dont have the tire i initially reserved but they gave me better ones (more expensive) and matched the price.
I got a flat tire Tuesday afternoon and I was approximately 1 hour away from my home location, Clifton NJ. I was in Monroe, NJ. I reached out to a Mavis tire that was local to my location and spoke with an associate named Jose. They didn’t have the tire I needed in stock. Jose also searched other locations for the tire and even the one closet to my home and no location had it in stock. So Jose was able to order the tire I needed and had it delivered to my home location store and it arrived there Thursday. I called Mavis in little falls to see if the tire arrived and it did. An associate by the name Jeff told me to come right in and I would be taken care of immediately, I was very pleased of the immediate availability and went straight there. I didn’t think they or Jeff was going to put my donut/spare back to the location it goes to in my vehicle but Jeff did it. I was wowed by the service I was receiving and said that to Jeff. His reply to me was,” that’s what we do here. “ Needless to say Mavis will have my business going forward and I would strongly recommend them to anyone needing tires and or the services they offer.
Quick and efficient. Price friendly. Manager is a smart and talented guy!
Very pleased with the services provided. I needed to return for a small issue and the staff was pleasant and very willing to assist. The issue was resolved in a matter of minutes. Gracious staff work at this location. Would recommend this location to others.
Helpful, efficient, nice people who fixed my tire.
Easy going people and great job