Horrible service Kyle the manager was so rude to me they fixed my car 2 months ago, put my windshield wipers on wrong, primer on my door handle and door as well, he got upset with me bc I told him what was wrong .. when he finally watched the video and figured out he was wrong he came back out! He also lied and said I scratched my own car real rude guy .. didn’t even put my fender on right, looks like they broke it trying to THROW it on there!!

The work was very neat by the team. Kyle was professional and quick with responses.

I had very unique paint on my vehicle. GCC was able to blend my paint. Fortunately, you cannot see a difference! ♥️

The best customer service! Took my car in for a repair estimate and spoke with Michael who was able to fix the minor issue for me in 10 minutes with no problem. Gwatney 10/10 will recommend and Michael 11/10, thank you for being awesome!

Okay so this Gwatney in Little Rock to me is the best. First accident I had I was referred to them byGeico and the insurance took care of everything I didn’t have to set up a appointment or anything Gwatney called me! Kyle was definitely a awesome help on everything in the first accident! He went over the whole car damages with me outside and showed me little dents or scratches that have already been on my car. I believe my car got fixed at the one on markham instead of Sherwood. Next accident happened about the beginning of January, I had to do all the scheduling because I don’t believe progressive did it. It was easy though I knew everybody and since Kyle wasn’t taking claims anymore they referred me to Amy Jo and she was so cool! She made sure my car got in on MLK Day like she said and I didn’t have to pay anything until my car was completely finished. They were always eating good food too lol! Last Lindsey I believe was a great help too, always answering my calls about any questions I had my car and just being consistent with knowing what’s going on and if she couldn’t answer my question she would get me to someone who could! Overall this place is great and I was always welcomed when I came! I’d choose them any day!!

Cant say enough about Lindsey and Mike! They kept me up to date on my cars progress and answered any concerns I sent their way!

Amy Jo was the best so helpful and friendly just an absolute doll. She is truly a major asset to them with the ability to juggle all tasks thrown at her at once without ever compromising the outstanding customer service.They did a great job on repairing the damage done on my car after being side-swipted by a large truck. My car looks brand new again. Would definately recommend them to everyone. The staff is extremely nice and will make sure the job is done right the first time.

The customer service and friendly staff go hand in hand but I cant say enough good things about them. Amy Jo was so nice and accommodating. The repairs look great and the work is guaranteed.

I hit something with my car and took it in for repairs to the door and mirror. It was there for 10 days. The mileage when I dropped it off was 17,484 and it had over 17,900 when I got it back along with fast food wrappers. Glad someone enjoyed driving it while I was paying for a rental. While they were super friendly and the work seems fine, the personal use of my vehicle is totally unacceptable.

Just moved here. Loved them! Great customer services. Quality work! I will be using them for all my car needs.

Got my front bumper fixed and it was done extremely well. The paint was perfect. They even vacuumed my carpets! It took a week for them to finish everything but definitely would use them again.

So far so good, my car looks great!!! I have a lifetime warranty as long as I own the vehicle.

Efficient and friendly. Hot coffee.

They helped us when we were really in need. Great team and great service!

Friendly staff! Will recommend anyone to have estimate done here

AmyJo is awesome. They did a really good job!

Excellent service

This place has wonderful service. Kyle went above and beyond to help me understand what needed to be repaired and how to go about it in the fastest and least expensive way. He was friendly, helpful, very generous with his time, and did a great job with my car. I cannot recommend this place enough, and will definitely go back if I ever need another repair.

Tuned my car in for repairs flawlessly on a Tuesday and it was ready and detailed that Friday. Excellent customer service and they keep me updated on the status of the repairs via text. I hope I never need them again but if I do I will definitely go back!

Have brought my car here twice to be fixed. Both times they worked with me to find a reasonable solution within my budget and did great work. Would recommend.

The Gwatney team did an outstanding job in repairing my 2008 Honda Pilot.They worked quickly with my insurance to get the work started, and the car looks better than before the accident.I would heartily recommend these folks.

Excellent service!! My Cadillac and my friends Honda look brand new!! Very friendly and professional with lots of text updates through the process!! I couldnt be happier!! Beautifully detailed!!

Staff is very nice and helpful

After being straight up screwed by Progressive, these guys took care of me in getting my truck back together in a drivable state despite losing out on the quoted repair costs. Though I cannot speak for others, I will certainly return to them in the future. They were both professional, and empathetic to an inequitable situation.

Guys were super nice and helpful in writing an estimate for my damages. No wait, friendly!

Very courteous, great work good time frame

Awesome work, easy process, even detailed my truck real nice!

Their work on my vehicle was top notch and to top it off, they detailed it before I picked it up.

Would give negatives stars if I was able to. True my vehicle 2015 F-150 took some serious to the front passenger wheel and fender. Dropped it off as soon as it happened to the West Markham Location on Dec12th. It was parked there for a week. Had to be taken to the Sherwood Location to complete the repairs. I had to continually call Sherwood to check on the status and I knew from the estimate that it was supposed to take about 48hrs of work to complete. I would just go out to the lot and park near my vehicle and call to see what was going on. I was being told that it was in the shop having xyz being done all while I am looking at nothing being done. Finally got it back on Jan 12. Starting making noise that wasnt there before and a parking sensor fault had appeared. Took it back on Jan 16 to have these issues fixed. Jan 16 was texted that it needed a CV boot and was ordered so it will be ready on Jan 17. Jan got another text that the CV boot didnt come with any clamp so the clamps were ordered and will be ready on the 18th. Jan 18th techs didnt know that the outter boot had to be taken off to fix the inner so needed to order the outter CV boot will be ready on the 19th. By this time Im furious and contacted USAA. Jan 19th picked it up after the repairs were made. Noise still there and this is loud clinging noise when driving and parking sensor fault still there. Took it to Crain Ford on Jan 23 to find what is the issues. Crain called that afternoon and found that the parking sensor adaptor was crush (from the accident) and wasnt connected and the loud clinging noise was the wheel bearings needed to be replaced, also the FX4 OffRoad Decal was missing(where did that go). Jan 24 vehicle was ready for pick up. I dont know how any of these issues were missed but I do know that NOBODY TEST DROVE to find out, the mileage is the same as it was when I dropped it off and it will take more than a mile to get back to the shop if it was test driven bc its a ONE WAY. Luckily the wheel didnt fall off or lock up while I was driving. Not happy at all with the services that were provided especially when the cost was over $10,000. one of the texts that I received while going back and forth on what was going on First its not uncommon for any tech regardless who they work for to call another manufacturer on parts. With that being said it was actually Ford that didnt know what we were talking about and was telling my tech that they needed to replace the entire axle which we did not.

No Coffee. Failure to properly greet customer. Rude and immature behavior and conversation by employees where customers can hear.

Great people and good work

Super polite guys and great service

Great customer service when you need it most.

I had to take my truck here. It was totaled went to clean it out, all my tools as well as the tool box on back was missing one of the employees had the keys to my truck in his pocket I would not let them fix my big wheel this place needs to be shut down just a bunch of criminals

Friendly staff and excellent service.

Estimate completed quickly