Very very helpful staff!! Kathy got us exactly the information we needed, was kind enough to sit down with us and listen and didn’t try to oversell us. There was a good range of selection to pick from and it was arranged in a way that wasn’t overwhelming. Highly recommend.

Traci did a wonderful job helping me and my fiancé pick out a sofa we love. She took the extra time to make sure that we were happy and comfortable with our purchase and never pressured us into buying anything. Will be returning!

Great service. Was able to get just what I wanted.

My experience with Bassett has always been a great one. Laura Murray has always been able to help with any question we may have, knows her inventory, great suggestions and always cheerfully helps. Purchases have arrived in proper condition and at the designated time. Any issues have been promptly addressed. I am looking forward to Bassetts great service in the future.

John A. (Little Rock, AR store) was incredibly helpful in helping us find the right fit and finish for the furniture. He made the room look perfect. We will calling him again for his expertise in the future!

Originally I sent in great reviews for the bedroom set that I bought approximately 2 years ago. It was beautiful and the sales associate was great. When the set was about 1 year old the rails where it attaches to the headboard broke, the wood was splintered and totally split. After Bassett reviewed the broken bed I had a choice of receiving a small amount of money or replacing the bed with the understanding that the new bed would have no warranty. I chose to have it replaced. Approximately 1 year later the new bed frame broke and my grown grandson complained that there was something wrong with the mattress. Since there was no warranty on the bed it went to the curb for trash pickup. The mattress and box springs was set on the floor until I could get to a store to purchase another bed. My Grandson asked me to come look at his mattress and I saw a HUGE dip/pothole. No wonder he had been complaining of his back hurting. I immediately called Basset and they came to inspect. After a few days they notified me that because the bed was sitting on the floor there was no warranty for the mattress and box springs. I explained it was on the concrete slab floor because their bed broke and had only been there a short time. That made no difference. So within a 2 year span I have no bed or mattress and now must go purchase all new. I had expected my purchase at Bassett to be better quality than this was and certainly expected this bedroom set to last longer than 2 years. VERY disappointed and will not purchase anything from Bassett again. This is a lesson learned the hard way.

Professionalism of decorator and willingness for quickly come to home to help with decision-making. Tracie Bolden did an excellent job of listening to my ideas and then working with me to help make decisions on new furnishings. I love the finished product.

Traci is awesome and understanding. Knows the products and how they work together for you.

Very unique and different from standard furniture stores

Very nice new store in WLR and I stopped by today looking for a couch. The associate that helped me asked me what I was looking for and what my price range was. I told her a pretty high amount, which she must have misheard, as she immediately turned her head to the side and made some kind of face and exasperated sound. It struck me as odd, and very rude, but I continued on. When she told me the total I said that was fine and she said oh I thought you said this amount. I said no, you mustt have misheard me. I point blank asked if the face and sound she made were because of the low amount she *thought* I told her. She said yes thats why I made the face. WOW! I guess its ok to be blatantly rude, disrespectful, and dismissive to people because they dont have a lot of money to spend. I would absolutely never take my business here.

Very helpful staff! Traci was the BEST!!