Customer Service from Mr. Chew was outstanding! He made sure I was in a courtesy vehicle while I waited for my new car to come in. Since I had no car, he picked me up at Union Train Station which saved me on an Uber ride. From the very beginning, Mr. Chew was all about making sure that any question I had, he answered. I have been to many dealers, but honestly; I have to applaud Mr. Chew and staff for going one step above to make me feel like a valued customer. I would highly recommend Mr. Chew to help you as you begin your new car searching. Thank you for an amazing experience Mr. Chew!!!

I recently purchased not one but two Chevrolet Bolts from Felix and worked with Josue Moreno both times. He was a pleasure to work with from start to finish -- always straightforward in our negotiations, knowledgeable about the cars, and just a good guy to do business with. If youre looking for a dealership that treats you decently (which has not always been the case in my past dealings), I highly recommend Felix in general and Jose in particular!

Josue and the finance person Daniel made this process very easy for me. As this being my first time buying a car they were there to answer all questions and help me get the car I wanted within my price range. Even though I had to drive over an hour just to go to this dealership to get my car, I would definitely do it again with no hesitation just because of how helpful they were and for how smooth they made this process for me. See Josue for all your car needs!

Great Dealeship, and exceptional service by mr Paul Cha.Love my new 2021 Chevy Bolt, and Paul made the transaction very easy.Will definitely do business with Paul again.He is very knowledgeable, and straight forward.I highly recommend Felix Chevrolet.

IZZY was amazing.. he was very helpful.. knowledgeable and practiced good social distancing. We love our new car... Great sales team and the finance guy was great too..

Horrible horrible customer service. In all my years of taking my car to a dealership and/or service professional I have never had this type of experience. I dropped my car off early Thursday morning and have not heard one word from this company’s service department on the status of my car. It is now Saturday and they are closed tomorrow. I tried calling 8 times today and each time nobody answered and their mailboxes are full. It is customary when you take your car in for service, it gets inspected and then someone contacts you about how to proceed forward if need be as they must get your permission before beginning work. Again I dropped my car off at 7am on Thursday morning. Haven’t heard one word from this company. Do not come here if you expect to receive quality customer service. I own a whole fleet of rental cars with 50% being Chevys. Because of your horrible customer service y’all have just lost out on a potential return customer. Absolutely horrible.

Went in to purchase a 2021 Colorado. I did all my communications online with Josue Moreno until it was time to come in and purchase the vehicle. Everything was very open and transparent from the beginning. I had a great dealer experience.

I love my new 2018 Chevy Equinox that I recently purchased from Felix Chevrolet. It has low mileage and is very clean. The staff Chew and Janet worked together to make it happen for me. They were friendly and went the extra mile to make it happen. I will most definitely refer anybody looking to purchase something new and fly plus you cant go wrong with a Chevy.

Gave Felix Chevrolet a call, super excited to pursue a lease with this dealership. The sales man Jesus was very eager to get my information and explained to me that, their systems had been down over the weekend so it would take some time to hear back. I get a call Sunday, keep in mind I initially began this process around Wednesday/ Thursday of the previous week. I got the call Sunday, and Jesus began telling me that I’ve never purchased a 40,000 car and that’s why I had been denied, yet he explained to me the car that was paid off on my account due to an accident after 11 days of having it, shows up on my credit. At this point I’m confused and I’m unsure if this is redlining / racially profiling, Etc. Did you see I had a car that was paid off? Or are you sticking to the story that I’ve never had a 40,000 car? Overall, my experience was very poor. I have still been waiting over 2 days for a supervisor to call me, and have not received not one Courteous email or phone call stating where we stand. This is the most unprofessional car leasing experience that I have ever gone through, and don’t recommend this dealership to anyone.

Service representative Angel explained in detail the service my vehicle was needed. As a female I feel that is needed because at times we feel we are just been taken advantage. So Angel was a great representative.

Very prompt! Esmeralda was very informative and advised the service needed for my car, as it is an older vehicle. I was able to make a wise decision regarding the repairs needed, and happy with the results.

Parts Department ... everyone was patient, informative and polite. If one person didnt know the other parts service man did! Loved it! Job well done gentlemen.

Excellent parts department service very friendly and perfect

Good morning. I did NOT tow my vehicle with onstart . The vehicle was completely dead and that option did not work. Got my vehicle towed to my residence. A kindly neighbor offered to check the vehicle. As he open the hood and check the new battery, that FELIX Chevrolet Installed. We both see loose cables. It wasn’t tightened properly by your service department. After my neighbor tightened it properly the lights of the vehicle turned on and had the vehicle running. This was a unprofessional person doing this.(my neighbor)and he made it work. Which it was unnecessary since the installation should’ve been done correctly in Felix Chevrolet . In other words he prove that your mechanics did NOT make sure that the battery installation was done properly . I paid $500 for this service. Which In total it cost me nearly $1000. A unnecessary amount ( including your fees, rental and tow truck.) not to mention the bad experience my children and I had on Saturday with my vehicle. I’m very disappointed with the service done and the bad experience. That made me realize that Felix Chevrolet service department is only good for oil change. I am still going to be expecting a call from your MANAGER. Which it should be PROFESSIONAL from his side. But Gio thank you for reaching out this morning in regards to my vehicle.

I don’t think I should’ve paid the $175.00 servicié fee on my 2017 Chevy Tahoe. I took my car in because it was making a loud noise in the engine, Cages were all on with a warning on my dash: “engine pressure lost.” Keep in mind my car is only 4 yrs old with 47k miles to date and bought it with 0 miles. So drove to the dealership at 15 mph, they kept my car for 2 day’s, couldn’t loan or rent me car. When I went back to pick my car and asked what the problem was with my car? the service advisor replied, that “my engine had an update.” Since I was rushing I agreed to pay. In all honesty this was clearly a GM problem, GM shouldve taken the cost to make it right. It hasn’t been the only issue with my Tahoe since I’ve bought it. One year after having it my A/C broken down, then my head lights and led lights went out, oh yeah I’ve never used my CD player and last I time tried using it, it didn’t work. GM I know your better then this fix this.

Broke my car fender after a regular oil change. Not professional at all

I appreciate that everyone who helped me through the process was cordial, checked in on me intermittently, and made an effort to help me make my final selection. I feel much better knowing that I have a vehicle that is reliable, suits my needs, and can help me move about with ease. Thank you again!

Janet and Josh were very friendly and helpful. I am thrilled they were able to notify me of arrival of my new truck so we could quickly, and easily, complete the deal and drive her home! I couldnt be happier with the service, or the new 2500. Thanks again!

1st time buyer at Felix Chevrolet and 100% satisfied with the service in general. A special thanks to Izzy Orozco who was super helpful and was running up and down getting things done, he treated me and made me feel like family same with Janet who took care of me since day 1 with my online application shes a sweetheart who understood and gave me financial help/options not to mention Daniel who I closed the deal with and was able to take my 2021 Trailblazer RS homeYOU ALL ROCK!! keep up the good work andHAPPY 100 YEARS OF SERVICE!!

Customer service was great. Very friendly staff and fast service.

I used to go to George Chevrolet, but FELIX Chevrolet won me back as a customer because Jonathan Alexander Acosta excellence customer and courtesy service so I will back to FELIX Chevrolet to do my oil change.

I had a great experience and Gio was fantastic.

My tech Good, was great. He answered all my questions and was very professional

The service was fast the staff was friendly and very helpful.

The service advisor I had were knowledgeable and great customer service

100 years and still going strong! They take care of their customers. Clean, professional services.If you need a car...check it out! Great American company at its core.

Bad service had my truck since am 830 got called to pick it up at five pm got called back that it wasn’t ready got called back at six pm and said I’m gonna have to pick it up tomorrow yeah bad service

Was very good, good people in special Francisco Romero and Janet Lopez

Helpful knowledgeable friendly staff. No pressure and a good deal. Straight forward business

My last oil change I was informed that they were unable to remove the oil filter and it would cost a huge amount of money to repair if anything went wrong. They didn’t want to risk it without me agreeing to pay if something went wrong. I was not pleased then so I told them to just change the oil and forgot about the filter. This time when I had my oil changed, I made them aware of what happened the last time. Jonathan gave me a call a little later telling me that they had no issue whatsoever removing the oil filter. That pleased me and also made me question the previous attempt. Overall, I am pleased with the service I get from Felix. I’ve had my car for almost 10 years now and all my service needs have been taken care of there except for the very first oil change at O’Donnell before they went out of business. I am a loyal customer because I love the service.

I had an amazing experience. Josh was super helpful and friendly. I am so happy with my new car and my overall experience. It was awesome!!

I went to take my vehicle for a oil change and after waiting for almost 3 hours, with appointment, they called me and said my car was ready. When I went to pick up I was told my car needed brakes. Really, they sent me home without brakes. They could of called me and ask if I wanted them changed . But it was obvious he didn’t want to work because when I left my car the guy said it will be ready the following day, and I told him “no, I have an appointment “ and he said ok it should be ready at 6pm.

I just came here to see Felix the cat. 😅 Im glad they still keep up the place. If I ever want to buy a Chevy, Ill come here first.

Its very disappointing that the console software doesnt work properly with all iphones/updates! Whats the point of paying for the touch screen console if I cant plug my phone in and have it play through the speakers? Agustin & crew were great and very helpful. But the fact that there has not been 1 software update since the Spark was manufactured in 2015 is frustrating. They said theyd have to get special corporate approval to install the software from the 2016 Spark in my car. I just want to be able to charge my phone and play through the speakers at the same time without a McGyver hack

It was my first time leasing and Francisco made it super easy and comfortable. They found a way to work with my budget, and I ended up with a great new car and a decent deal on my trade-in. I would definitely recommend Francisco and the team at Felix!

A Ski Mask Car Dealership. With Tier One Credit. They Wanted 600 dollars a month for a lease. Rydell had A Better Vehicle Package for 474 a month

Everything went very well, work was done with no problems and service Rep. took great care of me. THANKS Jeremy for helping me and taking time out of his day to help me understand what needed to be done to my car.taking time to help me understand

Mike is a great salesman and made the whole experience a pleasurable one. He took time out of his day to drive our new car to Sherman Oaks. Would highly recommend and plan on referring friends to Mike. Thanks!

The team at Felix were very friendly and understanding. They tired their best to give me the best deal I could get, me and my Fiancé were satisfied with our experience. Thank you to Frank and Danny to helping us!

Great system during construction. Prompt and courteous. Always too much paperwork, but that is an industry and societal problem. Good job!

100 years Celebration 🥳Happy Birthday 🎉

Service was the best iv ever had.

Have even though they are currently under reconstruction the overall experience this time was much better . Keep up the good work guys!

I have purchased vehicles from this dealer 3 times, everytime they take care of me, when service time comes they do the same, not as before that they used to provide a rental when your vehicle needed to stay overnight which really was great, so if you need service and have errands, do your errands before getting your car in there, they guy at the window (Johnathan) is a great guy, really helpful, now the service department I cant rate since the vehicles are serviced behind close doors. The parts department is away from the location due to remodeling but if you need a part or accessory they do what they can to get it fast. Always remember when purchasing a new vehicle to ask for the invoice price, never pay MSRP.

Amazing shopping experience, thanks to Chew. Great vehicles, good prices, amazing deals. Everybody is really friendly and welcoming. Im so with my purchase. This was my second purchase at this dealership!

Marcos Perez transformed the car buying business for me. In the past, I’ve never enjoyed the car buying experience, but Marcos and his team changed that experience for me. Marcos was friendly, polite, personable, and understood what I was looking for and why. I will definitely be going back to him for any future car buying at Felix Chevrolet. Thank you!

Chew the salesman was excellent from beginning to the end. Satisfied with my purchase.

This Dealership lied to me about that Chevy Bolt 2021 is qualify for Federal tax credit of $7500. I specifically asked if Chevy Bolt is qualify for federal tax credit and they said yes. I found out the program was finished since 3/20 and they did not tell me that. The most dishonest place. I will put it in Yelp and all the social media about how Filix Chevy had been dishonest.

Had my car in for two weeks! Sub par service, no loaner car, damage to the inside of my car and found two bolts on the drivers side floor. No car wash.

I was working on a lease with David Orellana and he first said i was approved then walked it back didnt get back to me for a week and a half very unprofessional. Wouldnt deal with these guys.

Chew had great customer service, listened to what I wanted and didn’t pressure me to a vehicle I didn’t want. He made me feel comfortable with the entire trade in process.

I came in for an oil change. The staff was very friendly and helpful. They were able to finish my car in a timely manner which I appreciated it very much. Thank you

Had a great experience with Josh. He took care of me and I was surprised how everything went smooth with my new purchase. I am beyond pleased!

I recently purchased a new vehicle at Felix Chevrolet. My sales rep Josue Moreno was an absolute professional and a pleasure to do business with. Josue was consistently prompt in his communication and was willing to set aside his time to address all of my questions and concerns.

Probaly, the best car service in my life.

I always come here for my oil change and any other mechanical issues. I used to love coming here everyone was so nice and welcoming and always helpful. But staff have changed and one serviceman in particular is rude and unprofessional his name is Jonathan. Every time I call and ask for an update on my car that I was told would take 48 hours to get back ended up being over a week he would give an attitude and get mad why I was asking questions. Then after a week of having my car says nothing is wrong and drive it around until the check engine light comes on again. Made no sense. Honestly I think they did something so my extended warranty will run out and I would have to pay out of pocket for it all. Never again will I come here.

Stay away from this dealership at all costs. Im actually writing this while on hold after spending weeks trying to get them to respond to me. It is almost impressive how bad this place is to deal with. I have never had any business (car dealership or otherwise) lie, avoid and mishandle things to this degree in my life.I purchased a new truck with a very specific options package at the end of the day. I was told by Josue that my car would be ready for delivery the next morning. That and everything he has said since then, has been a lie. My truck wasnt ready for two more days and it still didnt have all the parts. It is almost a month later and I STILL dont have all the parts. Trying to get someone on the phone is next to impossible as their voicemail boxes are never working and they never answer the phone. On the rare occasion I do get through to someone, I get a different story every time.On top of all this, they sent the wrong address to both the DMV and the bank, so I am trying to correct that mistake as well.

Horrible experience. First day I arrived I was greeted by gio which the process went fine but I had to come back in 2 days for my tire repair. When I came back 2 days after they could not find any of my paperwork and waited about 3 hours to tell me this. It seemed as if no one can help me, including the supervisor I believe his name was Ruben(the raider fan). There was another guy he had also told me I should’ve took it to another place to get the tire fixed instead of felix Chevy. I then had to come back a day after to get the actual tire replaced which took another 2 hours. Overall horrible experience would not recommend to anyone else because of the horrible experience and horrible prices. I unfortunately have to return because I do have free tire and wheel services.

I highly recommend and thank the great Employee Josue Moreno. He worked hard to get me excatly what I was looking for, car, interest, payments, just plain satisfied with Chevys employees customer service and my BEAUTIFUL 2021 LT CHEVY TRAILBLAZER!👌 THANK YOU!

They are rude and never keep the promises for the time of services. Not only several hours but 1 or 2 more days to fix the lock for the hood for my new car. One more thing, you better not go this place to get service if you didn’t purchase the car from this dealer(that is their first question, did you buy this car from us?) I will never going back this dealer for any reason. Eventually they didn’t fix my car and I’m on the way to get my car back to fix the car in other Chevy service. Thank you Maria, you waisted my time and not to go to Felix dealer anymore.

Dont bring your car to the service department here... trust me. They only know how to change oil.. they couldnt fix a leak in my window. They had my truck for over a month and didnt fix it right. And to top it all off they scratched the door.

Great service in and out in record time I love these guys keep up the good work

When in for a recall. They broke my dash board and wouldnt not take responsibility for it. They did not drive up my truck to me, I had to get it my self from the parking space. The hood wasnt closed. Didnt like the service.

One of the best dealers I’ve been to I would recommend it to family and friends very polite and professional

Always great In fast service, in nice atmosphere love this place, Jeremy is always on point

Today was a good customer service

Wonderful service they really helped me a lot with getting the car I wanted

The worst dealership ever dont go their management and this guy Jonathan the worst they dont help they wait until warranties are up so they get your money not only that but also really really really bad service. Oh and they make you feel like its your fault for the warranties to be up and they treat you like you are not worst the time.

I purchased a Tahoe from Felix with bad pain, I complained they said they couldnt do nothing about it, I call the warranty department, then I received a new paint job. This time I bought a Camaro 24000 mile latermy front tires develop long cracks, I called the dealership and without looking at the tires, I was told that they dont have warranty on tires, I explained to him on the coverage 24000 miles 2 years or 36000 3 years they said no, so I called the warranty department,Gave them the VIN number they said yes upon inspection, I when to the dealership argued for 30 minutes because they keep telling me tires are not covered, finally they end up calling the warranty department and they were told that the tire were covered upon inspection. After denying me the warranty, I already knew what the results were going to be. They said the tires are not cover due to wear and tear, tires do not cracked within 2.5 years and wear and tear does not happen on the side walls unless you hit the curve constant. Clearly defective tires see attached pictures.Felix needs to be more knowledgeable of warranties and stop denying people what they pay for. And thats my story. Ill keep buying Chevy maybe not from them.

Great place go to Chew Dwayne he makes it fun,festive and less pricey than others

Lots of construction, tight fit but the staff was awesome. True pros

Very satisfied. Ruben in service was very cordial and worked with me to diagnose and effect needed repairs...thumbs up!

The service was great. Jonathan is always friendly, efficient and very helpful. The communication about my car and when it was ready, was great. Always is.

I like that Emmett was not pushy as I was shopping around for cars. He followed up with me and advised me on features I could use for my driving habits and needs. He was considerate of my price range and didnt upsell me either! Everyone at the dealership was very nice and helpful! I would definitely recommend this dealership to any of my friends.

Honest, no sales pitch, listen to customer needs and views.

The service was excellent thanks to Jorge Cervantes a kind person and especially because he took his time to show me all the vehicles they had even when I told him that I only wanted to see the prices and I left with a new car thanks again Jorge Cervantes

Sales guy and manager were friendly..Got me a good deal on my loan I recommend if you looking for new car check out this spot!!

It was efficient it only took a couple of hours and they gave me great customer service they even gave me a ride home so I could be home and not out while this pandemic is going on is I was very satisfied with the service.

Customer service is the best I have experienced.

Unfortunately I had a service experience that makes me doubt their integrity. I took my car to fix my tail light. I was told it was covered under warranty after they inspected it for any accident related damages. I was told it would be ready by the next morning the latest. It took a week, when I got it back it had a huge dent near the light they fixed and even damage on the light right next to signal light. They said it came in that way and that they did me a favor by putting it under warranty. Before I left it the first time, I took stuff out from the back and had one final look, there was no damage and they insulted me by suggesting that I didnt see the damage because I was too focused on the light. They said they were going to believe their workers and all they can do for me is check cameras and call me back.Update it has been almost 6 months and no one has called me back. Ive left over 6 voice mails for the service department manager Joe and he hasnt returned any calls but they are sending me mail saying it is time to get serviced. I had to file a complaint with GM and they trying to figure out what happened to my car. This place has no transparency, no integrity, takes no accountability and no professionalism. Very sad coming from the oldest most trusted GM dealership in socal.

Made an appointment online, and came in to no one being able to find me in the system (which wasn’t the worst thing in the world). Staff was good with still being able to see me. Went for a simple oil change that took 3 HOURS. Nowhere to wait for it but out in the blazing sun! Also no oil change should be just shy of $100. Maybe consider a different place for simpler servicing like that.

Jonathan helped me and he was wonderful. Not only did they fix my issue, they also installed a shifter harness, took care of the Shift to Park problem, performed various tests and inspections to assure the car was in safe and optimum condition. Ive always been a fan, and now Ill be coming to Felix for all of my service needs. Thanks Jonathan and crew!

No respect to the customer in both sale and service departments.In service, every time, they call the customer that your car is ready. then, when they go there, they should wait for an hour to pick it up.In sale department, the manger was not respectful at all.For lease return, they treated me very bad and said that I have to go to another place as they have construction while they had enough space!disrespectful!

It was a pleasure to have the person helping me he was excellent and friendly

The service staff was great. I went in for an oil change but there were a few questions I had about my warranty. Ruben was very helpful and knowledgeable and didnt rush me out. He provides that good old fashioned customer service thats rare now a days. Thanks Ruben!!!

So I purchased my car in June of 2019 I traded in a Chevy Spark with no problems for a Nissan Versa 2018. They sold me the car without smoging it. So I had to interrupt my life waisting time to take it back to be smogged. .Then they kept my original trade-in in my name and got toll tickets under my name. Lastly, the vehicle I purchased transmission was slipping immediately. I took it back to Felix. They told me it was nothing wrong and the vehicle had to get use to my driving. Sounds crazy right I know. So here I am now less then 2 yrs after my purchase and I need my transmission replaced. The transmission was bad when they sold me the car. They are liars, snakes and thieves luckily due to the pandemic I havent been driving much so I am still covered under manufacturing warranty. Only 51000 miles on the car now and I need a brand new transmission.

Really need to improve your sales ppl skills... excuses after another. First we only have 3 sales. Then i was told showroom customer is more important. I called yesterday and today Receptionist told me my sales Alma is off yesterday and today? What can I say.. i guess Im not important even i already said i will buy the car? Tried to purchase a MB C300 used car from their lot. I wrapped up the deal in 10 min over the phone. Waiting for a purchase order for days... still havent receive it the email. This dealership needs serious improvement in their sales selection and customer service.

4 hours for a oil change when it only takes like 1 hour

Definitely disappointing. My 18 year old daughter is looking at purchasing her first car so she had been calling and texting this dealership since yesterday Saturday January 20th, schedule a test-drive for today Sunday the 21 st. drove all the way there from our home to find out first the salesperson she had been speaking with isnt at work today and then secondly the vehicle is already been sold or sent to auction they really wasnt a 100% sure but more importantly when my daughter was talking/ texting these people this morning that should have been told to her the vehicle is no longer available, but instead it was come on down and once down there it was lets see what we can get you approved for which I then bring passed off informed the sales person shes already pre-approved then its for how much I have this point explain to him how much is it your concern show us the vehicle that we came for and at this point is what he actually told us all it was sent to auction but let me see if I can find something else you like we kindly left since it was a 45-minute drive to get here will never give this dealership any of our business. Yall deserve 0 stars since this seems like Bait and Switch.

NOT ONLY IS THIS THE WORST DEALERSHIP TO GET ANYTHING DONE THEY DONT DO ANY WORKMY CAR WOULDNT START AND THE TECHNICIAN MADE AN EXCUSE THAT THE BUMPER WAS LOOSE LIKE WHY WOULD THAT BE A FACTOR IN IT TURNING OFF ON TOP OF THAT THEY CHARGED ME 175$ FOR A INSPECTION AND I HAVE A TIRE MONITOR MODULE THAT WENT OUT BUT NO ONE WANTED TO CHECK THE WARRANTY I WAS ALSO PROMISED A EVALUATION AND A EMAIL STATING WHATS WRONG WITH IT BUT NOTHING IT ANYTHING I SHOULD GET A REFUND THEY CHARGED ME 175$ I JUST PUT A NEW BATTERY AND THEY DID THE WORK THE CAR WOULDNT TURN ON SHOULDNT I GET A FREE INSPECTION NO JUST CHARGE ME LIKE IM RICH AND ON TOP OF THAT DONT DO ANYTHING GOOD JOB PLEASE DO NOT TAKE YOUR CAR HERE

Nice fast oil change service, Jeremy was very nice. My only complaint is that my car was ready and just sitting there for 30 min, but nobody told me that my car was ready. Jeremy claims that he texted me, but I don’t have any texts from him. I had to walk over and ask him what’s going on, until he told me it was ready.

Returned my car absolutely filthy from a service appointment after having just been detailed. Covered in a layer of grime and dirt so thick I can barely see out of the windows. Now I have to get it detailed again. Unacceptable to return a car in that state.

Emmett Gains was the best, very respectful and kind. I would recommend Emmett to anyone thats looking to purchase a car. Thank you so much for your help.

Was a great experience, I recommend this place for buy a new car the person that help me was Josue Moreno. Thank you Felix Chevrolet and Josue for your effrontery getting us approved.

The guys were very professional and accommodating. Even when there was a mix up with my car, they were efficient in getting the problem resolved.

This company just stole my identity to buy Facebook Ads. Shame shame shame

I was amazed that this dealership has been open for 100 years, as well as Hutchens Chevrolet in Newport News, Virginia. Serra Chevrolet in Southfield, Michigan doesnt sell t shirts, or license plate frames as cool as the ones that I bought from your dealership. Ive been trying to figure out how Chevrolet, which was founded in 1911 sold cars for 10 years prior to Hutchens, and Felix Chevrolet opening in 1921? Btw: thank you for the extra bonus that came with my t shirts!

Emailed Monday, appointment Tuesday at 4.30pm, home by 6.30pm with a new car. Could not have been easier, friendlier and stress free. My sales rep Emmett Gaines listened to what I needed, went back quickly to finance and then the finance dept got me out of there quickly. I took in a lease return, saw a great internet special and knew what i wanted so they made it easy. Will 100% use them again for future vehicles.

I dropped off my car at 7am, was the second car in line when Service Dept opened. I did not get a call or text that my car was ready to be picked up until that same-day at 5:23pm, a little more than half an hour before the Service Dept closes with a message saying 6pm very busy sorry. I also never got a call back from anyone to let me know what was wrong with the car, I didnt find out until the next day when I picked it up. I also asked for an Oil Change while the car was there and that was not done! Now I have to make another trip just for the oil change and I live about 10 miles from your Location. I was not happy about that either. I think for my next service Ill drive the extra miles and take my car down to the Chevrolet Dealer in Cerritos where Ive had a more Positive experience than at Felix Chevrolet!

The sales person told me my pick-up truck was ready just to go and sign the contract. When I got there, the bedliner was not installed and up to this day it has not been installed and have no answer or status from the dealer as to when it will be installed, Ive previously discussed and the sales person told me the bedliner was going to be installed at no cost to me. But when I was signing thw contract Ive noticed they were charging for that??? What a shame on them....!!!! Im not happy with this dealer and will most likely not recommend it to any of my friends and others. At the beginning Ive asked for the drop nerf bar steps to be added so I was going to buy the truck if those and the bedliner were going to be added at no extra cost, but only the bedliner was added since another dealer has already offered me the same exact truck and so it was already coming with the bedliner on but the step bars...!!!