I had a very welcoming experience buying my first car here. Eman was the best! He was very nice and went the extra mile to get me into a car that I really love. I have already recommended Universal city Nissan to my friends and family and recommend it to anyone who wants to buy a car. Thank you Eman and Kyle for helping me find a car right for me.

Honestly I dont write much reviews butKareem went out of his way in every waypossible to cater to me and my family andfor this reason I wanted to take the time outof my busy schedule to write on howamazing personable caring kind patientknowledgeable Kareem was!I will definitely go back to Universal cityNissan before I get another car and will askfor the same sales person.I appreciate the great customer service thatwe are Lacking now a days.Our overall experience was great. TY

A very nice experienced gentleman hisname is Kareem R. has helped me withthe process of purchasing my Tesla. Itwas a very smooth transaction.Kareem put a lot of effort with a smileyface and and beautiful and amusingpersonality. It was a joy working withhim. I highly recommend him toanyone who needs to find the best car.Thank you so much Kareem you arevery much appreciated.

I had a wonderful experience purchasing a Honda Civic. The process was stress free and pleasant. KR was very thorough and knowledgeable. He goes above and beyond for his customers and tries to help as much as possible He was able to find me a vehicle that suited my needs. I recommended anyone to go see KR!

I have called several times attempting to get a copy of our purchase contract and despite my many calls I have received no call back and no one answers the financing department phone. It appears you are only treated like they care when you are purchasing but a customer should matter at all times. I am in sales and understand the importance of Customer Service, please, act like a customers need for assistance does not end with the purchase, it only begins there.

Had an excellent experience at this dealership buying a 2022 Kicks. Grateful for the team at Universal City Nissan who made the test driving and buying process seamless and fun. Special thanks to Karim, Andy and Alfredo for your hospitality! They exceeded my expectations across the board.

12/3/2021 -had a good experience buying my Chrysler 300 2020- I was in and out in about an hour - thats including test driving, numbers, and signing . A big thank you to Isidro the Manager who helped out with the numbers, sales Rep Sosa who was awesome and also Alfredo with the signing loan documents . Thank you all - from happy customerIsabel J

I wanna take a minute to thank Mr Ramadan for the excellent customer service. He helped choose the car I like and made the process so easy and fast. Also thank you for the managers to make my approval easy and convenient. Thank you Much appreciated !

Went to buy a Nissan as my second car and trade in my old one. I wasn’t getting any offers until Kareem R took care of our situation. He was quick and made us trust him right away. I have been recommending him to all my friends and family!

My service provider Joseph always goes above and beyond to provide excellent service. His commitment to communication as well professionalism is superb! Thank you Universal City Nissan for employing such extraordinary people that help foster such an incredible environment with compelling customer service.

Again, another Nissan Dealership that wants to quickly scream whats not covered under your warranty before they even check. Ive been waiting on a call back since yesterday as I told an Analia that my issue is in fact covered and that all she has to do is make a claim. Im still waiting on her to call me back in 10 min. Its the next day! If I would have known this is how Nissan does business I would have never made this purchase.

Went to get an offer from Mr. Ramadan and ended up walking out with a car. He’s an amazing sales guy and honestly offers the best deals. Had a great overall experience and I love my car!!

Ask for Ramadan. Best salesman on the lot! Very informative of the vehicles, features and warranties. Went above and beyond to get me the information needed to purchase and called to follow up to be sure all was good. Ask for him!

KAREEM Ramada thank you for all you help. You went above and beyond to get us the best deal deal! Kareem has excellent customer service and collaborated with me consistently to find what worked for me. Thank you to the other people that helped me in closing this deal for me new car. I love it and am grateful to you all.

I came into Nissan to look for a car for my girlfriend. With the shortage in the market of available cars? i was surprised at how many options they had available in their lot. I was helped by Mr. Ramadan who was very professional and patient as we had many questions especially around financing. Mr. Ramadan went above and beyond to help get us a deal as close to our expectations but unfortunately we were not able to secure the monthly payment we were hoping for at this time. While we’ll be coming back when we have a larger down payment amount on hand we are happy to know there is a team of sales people at this dealership actually looking to help and not trying to rip us off!

Levi at Universal Nissan was of tremendous help. When the vehicle i wanted was not in stock he did his best to find similar vehicles. He was also great at keeping in touch with me and letting me know ASAP when he found vehicles.

My advisor Joe was great keeped me informed of everything and was very nice and respectful.My only unpleasant moments where with Orlando the person who set up my rental car. He was very rude to me when I would ask questions. I understand that things get busy and other people can be disrespectful but I was not at all disrespectful to him, for him to have answers my questions in that tone and manner. This was not the best that nissan could offer.

BEWARE!!! If you value your time, money, and energy DO NOT and I repeat DO NOT come to Universal City Nissan. They are a horrible establishment. I have been coming here for maintenance on my vehicle for over 2 years since Ive lived in Los Angeles, and I will not be coming back. I spent over 6 approaching 7 hours at this place for what I was told was going to take 2 and a half hours (repair of hood latch and oil change). What makes matters worse and what compelled me to make my first review EVER was managements poor response to wasting my time. The manager blamed ME for the 5 hour delay. Please do not waste your time here, find another place... you will be extremely disappointed in the quality of service if you decide to come here!!

Bad customer service. I went to get a quote when selling my car, there was a hispanic guys who I think was the supervisor and who game a quote, at the beginning everything was fine as they were interested in giving me a quote and purchase my car.When the supervisor explained the quote and I said I would think about it, he rolled his eyes and walk away grabbing the quote in a way that it looked aggressive and arrogant without saying goodbye.Do not go here. I got more for my car at Carvana.

Have been to a few dealerships in town and have never had an overall pleasant experience as is almost to be expected but after coming here and meeting Ramadan I have quite frankly found my spot. My whole time dealing with him was nothing short of professional and showed a real care for the customer. Honestly so happy with the deal I got and the man that got it for me.Thank you Ramadan and thank you Universal City Nissan!!

They tried to pull the good old bait and switch. Had a car advertised online and social media, made an appointment to go see it and test drive it. Confirmed that I was stopping by in the afternoon, I get there and after they get my license, they tell me that the car was sold in the morning, but had a newer one with less miles on the lot for me to take a look. No thank you, will never go back to this place again.

Edit: After paying nearly more than the value of my car in service and repairs the vehicle still pulled to the right. I went to Nissan paying much much higher prices for repairs and services I probably didnt need because I trusted the Nissan brand. Turns out they missed an entire bent strut and now want to charge me for that too. I told them they should cover it as I trusted in Nissan’s process, left myself without a vehicle and ended up mid trip with a check engine light and vehicle leaving their repair stations unsafe. They refused. I could have gotten sub par service at a cheaper local repair shop if I wanted to be treated this way for half the price. I chose to pay top dollar at Nissan expecting top service.Original Review: Got the work done fast but overpriced offered services I probably didnt need and also they somehow made it so my key no longer opens my doors. But they said they’re going to fix it. What concerns me is what else may have been messed up.

I bought a car from Universal City Nissan, and man oh man, the service was immaculate. Karim Ramadan did a great job meeting our expectations. He found us the right car for the right price. Go Karim go.

Kareem u0026 Nick were just so amazing ! I want to thank them for giving me the best deal ever. Excellent customer service. Very friendly and I love my new car. Thank you guys !

Ask for Eman and Joseph. They are the very best! They were so amazing and made the whole process really smooth. This dealership went above and beyond for their customers and always tried to help as much as possible. Great service and they know they really know their stuff. This was the easiest dealership I have Eve worked with abs I’ve bought over 15 cars in my life. I was in and out in 2 hours or less. Eman was efficient but also made sure that everything was covered at the best price in town. I recommend anyone to go see Joseph and Eman. I had a wonderful experience purchasing a new leased vehicle. The process was super stress free and extremely pleasant. Eman was very thorough and knowledgeable. Joseph and Eman were able to find me a vehicle that suited my detailed needs. I had such a great experience at Universal City Nissan. Wow they rock! Even the Finance Guy Alfredo was incredible and super easy to work with. No fuss or hassle at all. Found the exact car I wanted at an unbeatable price with excellent customer service and attention-to-detail. I highly recommend this dealership to anyone looking to not waste their time with nonsense and rude sales professionals. These guys (Eman and Joseph) are true sales professionals who take their customers needs to heart and give their very best service possible. I would never imagine buying another car elsewhere. Universal City Nissan 2 thumbs up and a big simile :)

It was nice going to this dealer Nissan .Always because they work with u to get a car . No matter the situation they will help u with the best . I recommend coming here to get a nice car. Thanks too Levi sales person. Always on top off the work . This is my 3 car here from Universal Nissan . Thank u .

I had the best experience of buying a car today.This was my second time purchasing from Universal City Nissan. The first time was very stressful and timely process not to mention to ring the bell after my purchase was a NO from me.However today was different. I went online to see what was available and made an appt. Areej Majzoub called me back to schedule me to come in for a test drive. She was so helpful and friendly. I took a test drive and was sold.Application process was quick and easy and when all was done I rang the bell just because Areej was so wonderful.If you are in need of a car o to her!Happy Customer!

*** DO NOT WASTE YOUR TIME ***If you are like me and value your hard earned money don’t waste time looking for another dealership or better deals. I found exactly what I was looking for at the price I was willing to pay. I live in San Diego and only made the drive due to my sales advisor AREEJ, she contacted me promptly after an online inquiry and was very professional, and polite and not pushy like I’ve experienced through other dealerships and sales people though out my search. AREEJ made me feel 100% comfortable, answered every question I had and even did a FaceTime call with me to go over the car to make sure I was happy before I made 2+hr drive from San Diego.This transaction was by far the easiest I’ve eve had though out my lifetime. She took care of most of the paper work and credit check online before I came up there to have the transaction expiated and even had an iced coffee waiting for me as I joking requested after a long day at work and the drive. Mike in Financing was fantastic and made everything extremely clear on what I was purchasing and made me feel like I was a long time friend. I would 100% look to this dealership and this team for my next vehicle purchase.If you are looking for a new or used Vehicle please see Areej and she will make your search as stress free as possible. They made a new lifetime customer and I would make that drive though all the LA traffic again just for the amazing experience and to ring the awesome bell upon my purchase.I will update with pictures of my new to me car soon.-Shea

A few months ago, they sent me a letter saying that they wanted to buy my car back and put me in another. I drove from Long Beach to Universal City to do so. When I got there, there was nothing they could do. Fast forward to a few weeks ago. I went back under the same guise. I asked them before I came, if there was any point in coming and are they sure they could make something happen. They ran credit and assured me. I went and got another car. Ive had it for a few weeks, and I get a call from the finance manager, saying that I have to return the car and take the old car back. The reason is, even though I have make the same amount of money being on a medical leave, they dont want to finance my contract anymore. WHAT A WASTE OF TIME! This all shouldve been solidified, that week. Not weeks later after Ive already settled in with the car. Extremely embarrassing and extremely inconsistent with what Ive been sold on. Again, why would they waste my time with the hassle of going back and forth, misleading me??

Terrible experience today! I took my car in for an oil change and they called me at 9:18am telling me my car is ready. Awesome! I had things to take care of so I didn’t get there until 11:50am. More than enough time for final touches (car wash, etc.). I get there and did not get my car until 12:20pm! That’s 30 minutes that I waited after I had been told it was “ready and good to go” 3 hours prior. The girl at the front desk was initially uninterested in helping me until I walked back in upset and then they had the car for me 5 minutes later. She told me it was being washed or finished up and I told her I found it hard to believe being I got a call at 9:18am saying it was ready. Don’t call me saying my car is done if it’s not done. And if it is, get it to me sooner! Not 30 minutes later! Ridiculous

Excellent customer service and fairness. My salesman Leo was easy to talk to and fought to get me close to the price I asked for on the vehicle I wanted. The sales manager Eman Zahedi and finance manager Armen Hovanesian displayed excellence in a timely manner, I was only looking and wasnt gonna buy, but couldnt turn down the offer they put together.A 5 Star Experience and then some.

Very friendly staff and clean facility. They were awesome and took very good care of us! I would highly recommend everyone go there for their car shopping experience.

KAREEM Ramada did an amazing job with helping me out choose the best car for us. I am so grateful to his attentiveness, professionalism, consistency and for getting us the best deal possible!! You are the best Kareem, thank you so much!!! Love our new car ✨

Karim Ramadan at universal city Nissan saved my day.He helped me pick the car that i wanted. Andgave me a very good deal. I recommend him toeveryone and also the mirai toyota 2017 issuch a nice car.

I went into this dealership to originally get my screen fixed and sales person Peter told me I was eligible for an upgrade on my car. I said I don’t mind exploring options. He had a paper out and I said i don’t want my credit tan though because i dont know what I can afford just yet. He said the universal city site pre qualifies you without impacting your credit score (it also says this in bold letters at the top of the site). I check my email and I have 5 emails saying it’s an update of my credit. It was impacted and went down. So it indeed DOES affect it. Peter then texted me and said I checked the box to prequalify and I then responded and said that he told me it would not impact it at all. No response back. I called numerous times, no phone call back. I will be posting this review everywhere.ALSOPeter told me that the car I wanted, a Maxima, was not available within miles and that it’s a car I would need to order online. I called Glendale Nissan 14min up the road and they had about 4 maximas. So he also lied in an attempt to get a sale. Still no phone call back either. Lied about running my credit and lied about the inventory of a vehicle.

Great experience turning in my old lease and upgrading to a new car!! I got an amazing deal and they were so helpful in making sure I was happy!!

We purchased a Nissan sentra from this dealership and it has been great so far. We were assisted by KR who was very helpful and kind throughout the process from choosing the car to the signing. Thank you!

Their sales Manager is very pushy and rude acting as if I owed him my time and money. Because of him coupled with the Service manager trying to take me for more money I will never go back. Luckily i found AAMCO to fix my car.

I would like to give 5 stars to the service department. Despite of having issues in the past with my car, the staff had always been helpful. Especially Shant Ashkian! He is very professional and understanding. SHANT you are awesome!!

Peter was a nice salesperson, this dealer had the Nissan leaf I wanted, the color i want and the right trim. He answered all my questions, i was disappointed with the trade in value but peter explained the car fax records and there was nothing I can do. Finance manager was a little rude and had clammy hands. In the end, I LOVE MY NEW NISSAN LEAF.

Kerime was very helpful, didn’t want to stop helping me look at cars till I was actually satisfied with what I wanted an made sure fo try his best to make it happen. And he even delivered my car to me personally to my house, bc I don’t drive far distance, very helpfully people.

I am Humayun Khurram. Universal city Nissan. I really appreciate the help of Kareem. He is just so above and beyond. Thank you for making my experience just wonderful. I would recommend to anyone to work with kareem ! Much appreciated brother !

The service there was amazing with karem ramad our sales. He helped us with the nissan kicks and very satisfied with everything. Thank you!

The service manager snd director where less than understanding and far from welcoming. I understand not wanting to admit fault, but no reason to point fingers at me

I typically dont like having to get established at a new dealership each time I move to a new state. This was my first time going anywhere in California for service, so I was pretty skeptical of being taken advantage of.However, Kevin exceeded my expectations. He was amazing at going over my vehicles service history, and determining the best course of action to keep my vehicle in shape. He explained everything that needed to be done and why. I always end up spending more than expected when I take my car in to get serviced, and typically have an excessive amount of questions to ensure I only get done what absolutely needs attention that month. Nevertheless, Kevin was patient and integral throughout our interactions. My car was done on time, and everything that I requested, and that he recommend, was taken care of. Thank you Kevin and team for such excellent service!

I’ve tried so hard to like this Nissan because it is so conveniently close to my place. I’ve come from another Nissan dealership a few hours away who made customer service a priority and there really is no comparison. Appointments don’t mean your car gets serviced at that time. It means they try to fit you in the rotation of tens of other cars. I’ve made many appointments, arrived there, and then been told I would have to leave my car overnight if I wanted the service done. There is only one cashier. Six plus service desks but the service personnel aren’t able to ring up their customers. They have to send everyone inside to one singular line that also deals with time consuming rentals. They just don’t have the ease or happiness of the customer in mind and it really shows. I’ll have to go elsewhere for all my services even though it’ll be further away. Kevin is really great and is the only reason I came back a few times to try to see if things improved.

I requested an oil change and tire rotation. I ended up waiting 4 hours with neither service being provided. The employee informed me that they completed an inspection on the vehicle since it was my first time at their business. Additionally, there was a supposed recall on a piece of my car and they did not inform me until after I asked. My biggest frustration is that I requested a specific service and received no consultation or consent to perform the inspection or the recall service. After waiting for 3 hours, I asked for information regarding my vehicle. I was told it would be another half hour to complete the recall. After another hour, the employee informed me that the recall service didnt work and that they would need another 2-3 hours to try it again. I refused the service and requested my vehicle. To my surprise, they had not completed the oil change or tire rotation. I was really upset because I ultimately wanted communication and consent for what they needed to do- especially since it was not my original request. Should you need to visit this location, please be upfront with them that you need constant communication and consultation from them- I hope no one else has to wait for so many hours to receive no service at all. Please work to find better ways to manage multiple customer needs. Thank you!

This has been the worst experience ever! I “purchased” a car august 7th. MIKE was my finance manager, before the deal was even done my husband had to tell him to not speak to me in such a rude way. He was so worried about a piece of mail that my husband did not have. We came in to purchase a car for myself yet my income wasn’t enough so they asked him to co sign. With that being said he did not have a piece of mail with our address in his possession. We moved past that and took the car anyways a Nissan Maxima with horrible gas mileage I was pumping 40$ everyday and only driving less than 40 miles!!! Over 10 days go by and on August 31st mike calls us to return the car. No one could finance the loan. They put 7 inquiries on my credit. When returning the car no one was helpful I put down 1,300 and as of now I still don’t have my money nor a car. Sadly if you aren’t there to buy a car everyone looks past you. Again I still don’t know why my loan was denied and why it took over 10 days for someone to tell me I had to return the car. Mike called my husband and told him it was on my end and then he called me and told me it was my husbands mail. Next time I won’t do any transaction with a finance manger who was rude from the start. All I can understand from his heavy accent was NO DEAL RETURN CAR! Still have no explanation and every time I call there seems to be no one above mike I can speak too. I asked for his supervisor numerous times and no one in the dealership can answer that for me. Only Superviser I spoke to was Todd from sales. I don’t know why they are holding my deposit if I returned the car. This whole transaction was a scam and I do not recommend buying a car from this dealership.UPDATE I’m currently sitting at the dealership waiting for a fianace manager to finish doing a sale so they can help me.. 4th time here to pick up my deposit and as of now only a partial payment has been given and that was last week. No matter what time of day I come there is always someone That isn’t here and they seem to be “ the only person to help me”Went to Nissan of DTLA and got a 2018 equinox for a lower monthly car payment and a lower sales price than the maxima.. apr was also lower.. they told me universal Nissan shotgunned my credit and sent my information to over 20 banks. Really regret coming here first.. NO ONE has even reached out to apologize for the horrible customer serviceBeen sitting here for 2 hours and my frustration is beyond me now.. I really had to get up and stand up for myself to get some service I feel so disrespected and humiliated at the same time.. I’m in tears 😭

Came to buy a car the salesman Armand Mayen was awesome great personality no pressure very informative! Got to the finance manager its crazy I cant remember his name he wanted to add on $3500 for items that were already on the used car he became very agitated I overlooked that behavior I had an 800 credit score he completely insulted me by coming back with an interest rate for 4.99% he ran my credit 3x whichmade no sense to me but that because he was trying to get the $3500 in the back end.

Great deal. Amazing cars and amazing service! I’m excited that i purchased my first car here. Iman, Sergio, Pablo, and other employees at this dealership provided great customer service. My mother and I thank you!

Ive been taking my Versa since 2018 but since 2020 until present, customer service has gone way down. They no longer wash your car or offer shuttle services for a 2 hour oil change. Not taking my car there for service any longer.

My first service job went well but this last service call repairing by breaks didnt go smoothly. I went in because my breaks were squeaking. After they repaired my breaks and I returned home backing into my driveway and I still heard the squeaking. I took the car back for a 2nd visit and they dusted my breaks and said it doesnt squeak anymore......after 4 hours later waiting at a restaurant down the road. The big deal is that after I got home from my 2nd visit (4 hrs wasted waiting) the breaks still squeaked and now management nor the director is calling me back. I only became a frustrated customer after returning home with the same issue and then no return calls back. I finally called Nissan Corp and now have a case number of my complaint. Guess what, they called me back today saying I never left messages and they are sorry after 5 messages later. Not a happy customer and no excuse for this ISSUE is excusable. Im not hard to make happy but this company really screwed up and I wont be coming back. I would rather drive out of the way then go here and I will!!

We bought a toyota mirai with the help of Kareem R who gave us a great deal and was very helpful in all the steps from A to Z. Highly recommend if youre looking for your next car!

Standard get you down and treat you like a clown dealership.1) Asked to when they could diagnose my car. Told me saturday 8:30 am, should know within a few hours, and would shuttle me back. Clearly they tell everyone in hollywood this as I get there and they instantly say, oh we are too busy, need car until Monday, shuttle wait is an hour.2) Standard fear tactics. Insurance job for a transmission, which they billled labour way above industry standards. They also tacked on 6K worth of should fix things, and doubled down with you dont want to be driving down the road and this breaks you will be in trouble. I just purchased the vehicle from a trusted dealership with a full mechanical inspection who have pictures of all of the parts that are in tact. This not only voided coverage on these parts with my insurance company, but made financing my claim more complicatedThey have had my car for 16 days, and now we are heading into the holiday season and it is likely they will keep my car for 3+ weeks for an extended warentee transmission job in a nissan.

Amazing service, could not have done the job without karim. Highly recommend him to someone else who ever is looking to buy his/her first

We really had a great experience there with the help of Brianna mike and Ben they did a really good job and convinced us we for sure will go back

This Dealership is amazing ! KARIM is the one to ask for when wanting to purchase a vehicle ! Such an amazing customer service he provides ! Guaranteed!

12/19/2017: I came in to meet with Andrea Palacios. I was a bit skeptical at first but she assured me that she could work a deal for me to get a car. She advised me on the cars that would fit into my budget and credit, so I got the 2017 Altima, needless to say all the worrying was a waste of time, I got my car...Thank you Andrea for going above and beyond to help me get the car that I likedErnesto Sandoval( finance manager) was great to work with as well, it didnt take long to sign the paperwork . Ernest explained and broke down each step to securing GAP insurance. He was very informative and pleasant. I loved the new electronic way you sign all of the paperwork and youre out of there .From beginning to the end my, experience here at Trophy Universal Nissan was great, especially with the red siren and ringing of the bell, after getting approved for my car.If you have great or challenged credit I recommend that you try these guys first.

Great service and friendly staff, they did everything possible to have me walking out with the vehicle I wanted . Anna and Lawrence, you guys Rock.

Worst car lot ever don’t buy a car from here they will steal ur money sale u broke a car and want fix it u will be real off bad don’t not let manipulate you and to getting a car or a run of your credit for that matter

Highly recommend this place got my first car from here and on top of that recommend Ramadan as the guy to get it from he’s the absolute best!!!!

Chris Sorto was the technician who helped me and he was very professional; I was surprised when he said the service was going to be read at certain hour and it was done right in the dot. And thank you for the lift home!

It was my first time buying a Car and Kyle who I will be doing my business with from now on; helped me out with getting a car that fits me. He wasnt too pushy and forceful like other salesmen like the ones over at Honda. He puts his clients best interest first and works within the means. Very Knowledgeable, straightforward and to the point. If anyone needs help with finding your next car my advice would be..... ASK FOR KYLE!!!

Feint fender clips now I have to go to another dealer to get this order and resolved. My wifi not connecting to my devices.

I loved that the service department was open on Sunday and that they were so efficient in getting my car fixed in 2 hours! The only thing I didnt like was that no car wash was provided as I usually get in my neighborhood Nissan service dealer. So that was a bit surprising. The other issue was that if my car would have had to stay for further repair they didnt have any loaners available and I wouldve had to come back on Monday morning. Nonetheless, I would come back here in the future. Customer service was great from scheduling my appointment to check-in and pick-up.

This dealership has excellent customer service. They are always very friendly and accommodating. Kevin in the service department has been very helpful in trying to get my car’s blinker and wiper issue resolved. The service director worked with the director at the dealership where I purchased the car in San Diego to ensure they covered what they should given their after market alarm most likely caused the issue. Extremely impressed overall.

Our salessuperman Fernando Leon was amazing!My husband and I have very poor credit and we went in with a bit of faith. It was a long day and a tiring process but we walked out with a great car! Fernando fought for us and he pushed to get us an offer. We are truly grateful! If you’re a person with poor credit this is a great opportunity, especially because my husband’s credit has gone up DRASTICALLY since! We highly recommend Fernando, he’s a great gem at Universal City Nissan!! Thank you Fernando!

Made an appointment for my brakes and asked my advisor to call me to discuss details..this was about 2 weeks ago and no call. Instead i got a call from Mauricio the assistant manager who is the rudest person and nothing was done it is my 2nd rude experience with him..then i got a call from Kyle who said he was car sales manager i told him why i will never go back...even though im currently looking for a new car ...he said they will fix the issue and will have my advisor call me asap and will have service manager address it and make appointment for my brakes..no call from anyone yet..i have been a customer since 2014 and have spent a lot of money in service..bought 2 cars from them ..it is obvious they do not care about customers.Sarkis the service manager is useless as well..Do not buy anything from this place..THEY DONT CARE ABOUT THEIR CUSTOMERS!! It should be zero stars

I had a great time here at Universal City Nissan, all the employees were really nice, I highly recommend Lionel(Lio)he is a great salesman, very helpful, very polite, very professional.

My husband and I have recently decided to add another car since we had a baby not too long ago. A family member recommended this dealership and to look for kyle! He helped us get our nissan altima with no issues and was able to settle for a price point that worked with our budget! Highly recommend!

Joe is a friendly, patient and experienced service guy which I definitely choose him again.

This place is so incredibly unprofessional. We were trying to look at a used car here that we saw advertised online. After receiving an online offer through TrueCar, we called the dealership directly to make an appointment. The day of the appointment, they called to confirm. 30 minutes before we got there. Despite that, we arrived to find that none of the people we were supposed to meet with were available and, even worse, neither was the car which they said was in the body shop for an unexplained reason. They apologized and said they would follow up with us with more information the next day but I never got any response. I sent a follow up email that also received no response. Three days later, I called again and spoke to someone who told me that the vehicle was out of the body shop, where it had only been getting detailed, and that he himself had seen and driven the car that day and that we could come in and look at it anytime we wanted. We made an appointment for 5 pm the next day to do just that. When we arrived for the second time, not only did no one know about our appointment, but we learned that the person I had spoken to the day before was not in and the vehicle was allegedly STILL in the body shop--unavailable to be seen. Totally inexcusable to lie to customers this way and waste their time. Im not even sure the cars they are advertising online are even real. What a total scam and waste of time.

I recently came to purchase a car and was greeted by a car salesman by the name of Kyle. He was super nice and professional and would advise for anyone to ask for him when visiting this dealership. Thank you so much Kyle for an awesome car buying experience. He literally gave me the best deal and was so friendly.

Brought my vehicle in for service to take care of an open recall item. Was pleasantly surprised to learn of the free inspection alongside the recall service. There were a few small items resulting from the inspection that needed to be done, which were taken care of that same day. Everyone I encountered and interacted with was super friendly and attentive. Communication was excellent throughout the experience. The complimentary shuttle service was an unexpected bonus so I could wait comfortably at home while the work was being completed.

Great service, supper friendly, worked with my budget. Made sure I was confortable and I got to ring the bell!!!

I ended up choosing not to get my car serviced @ Universal City Nissan, Heres why the advisor called me asking for more time which was ok with me but when he gave me a price i was thrown off because he said they still didnt know what the problem was, how are you going to give the customer a price when you dont even know what the problem is u0026 you had just requested for extra time . In my opinion i think the only time you give a customer a price for a repair is when you know 100% what the problem is !Also forgot to mention dealer had my vehicle from Nov 23, 2021 - Nov 26, 2021 i was in no rush just wanted my vehicle fixed .

Mr. E.T. is one of the best persons to meet. He was do attentive to our needs, didnt smother us, had the best personality and above all, he knew what funds we where working with and made it happen for us. You need a car, ask for E.T. You wont be disappointed. Much blessings for him.

As a company and vehicle in general i like the brand and the vehicles. But just wish they would put more into their product like what Chevy, Ford and other brands do as standard features. For Nissan i have to get the higher model to get what i need and want. Which means i spend a lot more on the vehicle to get the top of the line features. But the Nissan brand is saving you from me going to another brand if i was interested in those features and that was my main choice as of why choosing a vehicle. It would be nice to have some stuff standard and pay a good price and still love the vehicle. But i have to settle for whats less expensive and reliable. Also stop adding stuff i dont want or need in a vehicle. Sell the car as it is from MSRP price and if i want the other stuff let me be the judge of it.

I recently came to this dealership in search of a reliable car to get to and from work. I was helped by the salesman Melvin. He was very kind and he really understood what I was looking for. He sold me a 2018 Corolla and I could not be happier with the choice I made. Very satisfied with this dealership!!

Ben in sales is great. Super nice, very knowledgeable. Anna helped with financial and she was a sweetheart. She was quick and friendly.Front desk girl is HORRIBLE. She doesn’t know how to answer a phone properly. When you call you can hear her giggling and talking… then you hear “ hello” as if you’re bothering her. She has no knowledge of what’s going on over there. She has a huge attitude. No one wants to talk to someone 3 times about a situation and it still didnt get resolved. Even No I called three times and baby fed her all the information all she needed to do was relay the message. But if you get loud with them, they take you serious. Is this a game? Customer service is a game? Extremely sad.

I had got an oil change, air filter replacement, and tire rotation. Joseph Luis has been very helpful for the last 17 months in handling my car repairs and problems. I appreciate all his help and highly recommend him for any new customers.

Phenomenal experience with Karim R at universal city. Thankyou so much for beung so kind and friendly. Love my new car

Great customer service. They really help you even if your credit is not that good. Go see Moe !!!

Came to this dealership today, ready to purchase a new car but my experience was pathetic.I work for a Honda dealership in sales so I was very reasonable with my terms.The sales person was very nice but lacked product knowledge.The sales manager I think his name was Isidro? Immediately addressed us in Spanish because of our skin color.The dealership wanted to mark up 6,000 dollars and charge us a 4% apr. Our credit is stellar and we wouldve paid 75% of the cost upfront.Sales manager wouldnt budge. Told us to leave.Highly recommend Buena Park Nissan, they made it happen for us. Dont get scammed by this dealership

I would give West Covina Nissan and Universal 0 stars if I could because they are owned by the same group. I don’t like to write negative reviews for businesses or people since it impacts people professionally and financially especially now due to covid we’re so many are struggling. Since my experience was so bad I felt like I have no other choice but let others know.I’ve never had a good experience at West Covina Nissan and Normally go to Duarte Nissan but I live so close to west Covina I decided to go to buy out my lease for a year until I could get the Nissan I wanted originally and was unable to due to the low inventory from Covid. I figured this process was pretty straight forward none of your normal haggling. I told both the sales guy and the finance manager that I only wanted to purchase my car nothing else. I signed all the necessary paperwork and was on my way. Then I got a call a few days later that my loan hadn’t gone through so I went back down to resign. When I received my first statement I was shocked why is the loan 10k more than my original buyout? I looked at both contracts and the numbers on both contracts were completely different. They changed the purchase price of my vehicle overcharged me in sales tax and added a extended warranty, Cila Jet which I had no clue what this was and was never even performed on my vehicle. They also added Gap insurance. I was never asked if I wanted any of these products or I would have declined since I was only planning on keeping the car a year.I called numerous times every time I spoke with the GM and he told me I could not cancel these items leaving me very little hope that anything could be done. I called another Nissan dealership to see if I could cancel these items and they told me yes. WHAT?!? HOW SHADY!!! They encouraged me to call the bank. When I spoke to the bank they told me all these items were cancelable. I find it strange that West Covina couldn’t tell me this. I decided after NO LUCK of trying to reach out by phone to resolve this matter to go in and talk to the finance manager. When I went in they had me wait 3 hours before speaking to him. The finace manager realized after going back n forth that they had ROYALLY MESSED UP. He went to speak to the GM and they said they would cancel the items and have to issue me checks back to me personally. They said they had to check on the Cila Jet though which is CRAZY since they never even performed the service.It’s been a month since they said they would issue the check and still haven’t received the monies owed to me even though I signed cancellation contracts for the items they told me that I was unable to cancel. I have called countless times with no call back and FINALLY spoke to the finance manager he said he put in a check request and would get back to me and didn’t. It’s a check how hard can it be. Btw I’m a senior citizen and a women maybe they figure I’ll just go away??? IDK??Unfortunately now I have to look at what me legal options are. Overcharging is FRAUD… Btw I am a seventy year old woman so they must enjoying ripping Seniors off.BUYER BEWARE look carefully over your contract to make sure all the numbers add up because my car amount, sales tax, dmv fees were wrong and extra items were added.Save yourself a nightmare and GO TO DUARTE to buy your Nissan or better yet Buy a TOYOTA!!!!

Don’t go there this guys run your credit 100 times after you bought a car and call then and said no, your info is no safe there so you a favor and go other place

Friendly and professional staff. My experience buying a car from Darya was nice and easy. She was pleasant, accommodating and reassuring when it came to my concerns and wants in regards to my new vehicle. Drove off happy thanks to her and the rest of the staff at Universal City Nissan.

I took my car for service on a Monday morning at 7am. My cars acceleration was not working properly and my AC wasnt blowing cold air. Kevin Velasco assisted me that Monday morning, unfortunately the service shops internet was down, so he couldnt input my information into the computer, he wrote everything down on a sheet of paper. I was supposed to receive a call about my cars diagnostic, didnt hear from them at all. I gave them a call that afternoon for a follow up. Apparently no one had an idea about my car. Surprisingly, they asked if I was sure that I brought my car in for service in the morning. Are you serious??? The first thought that came to my head was the system was down in the morning and they never input my cars information in the computer, so there was no record of my car at all. The associates at the shop said they were going to give me call me back because they needed to figure something out. Didnt get a call back, of course! When I kept calling they kept hanging up on me or they didnt answer the phone anymore!!! Come Tuesday same situation and on top of that it was Kevins day off so no in the shop knew any information about my car. Wednesday I called again, finally some news. They needed to order the parts for my car and it needed other services, like always, every time that I bring my car for one thing at this dealer, my car seems to need more services than what I asked for. I only authorized to fix certain things, the other things that needed fixing werent my priority and these little fixings are minor that is not putting my car at risk, I can always take care of it in the future at different shop. A whole week later, on Tuesday of the following week my car was ready for pick up. I went to cashier to pay my bill, and let me tell you, they charged me for services I did not authorized or needed for my car. Pretty much my bill was over about $1000 extra for parts that they fixed which I never agreed. No manager on site, seriously no manager at all at the premises. No one else was in charge so no one couldnt help me dispute this. Again, it was Kevins day off, so he couldnt help me. It was the more horrible experience ever!!!! Never again! No one at this service shop is helpful, they always want to screw you. You come in for just an oil change and apparently your whole car needs service. They are always after your money. They dont care about customer service. Dont waste your time at this dealership service shop. Its the worst!!!!

Dont know where to start, not sure how a business stays around with the ethics shown here. Also I noticed on their banners they have not won a trophy in over 6 years. What a wrong business to deal with. Super shady. After agreeing upon a deal they try to tack on $1900 to the vehicle on what was called a third party upgrade to paint and door guards which by the way was not mentioned in the advertisement (false advertising) or once when agreeing on price and trade in. Also they couldnt even provide proof that this was even added to the car. Additionally they tried to remove $2000 from trade in offer. After all said they try to swindle almost $4000. There is a reason why this dealership has a low rating. I only wish I paid more attention to the other reviews about how they try to tack on charges. Please beware. I will not give this company business nor I suggest who reads this review.

They do not wanna sell cars they add so much things to a car a person does not need just to rip people off and they can make more money customer service is good but not from this Latino short guy that comes and tells you they can’t remove all these things they add on just to make more money off you

Kyle helped me pick out a car, get approved for financing and made sure I got the best deal. He was very helpful, respectful and would give you space to think about your decision.

Duvier was super helpful and so was Isidro. They made me very comfortable and were honest about pricing. Gave me a deal I couldnt resist lol I would definitely say this dealership has improved from 2-3 years ago. Many of the negative reviews are people who could not afford the car, come in with a budget and a monthly in mind and they will show you options. I love my CERTIFIED PRE-OWNED ROGUE! 7 YEARS/100,000 MILE WARRANTY!! Ask for Duvier Vasquez

This dealership is a sham and they continued to avoid resolving any issue with my buying experience or the vehicle I bought from Universal City Nissan. As I read the web, I see that the dealership has had many problems, and resulting lawsuits, including the FTC. This is a buyer be warned place to buy a car. I am not someone who just posts on the net complaints but this place is awful.

If I could give a half star or 0 stars I would!!! Absolutely the worst dealership and staff I have ever dealt with. They advertised one price on the Nissan website but when I arrived they marked it up $75,000 from the price online. They had me drive all the way up from San Diego on a weekend in LA traffic, ready to purchase a car and they decided to mark up the price when I arrived! Not only were they the usual annoying persistent salesmen trying to make a shady deal and get my information to run credit etc after telling them no multiple times. I spoke with another Nissan dealership and they said that what they did is ridiculous and unprofessional! I don’t know how many other bad reviews they have, but strongly take this negative encounter into consideration. Stay away!

Seriously a very unprofessional location. The only good member here was Kyle. The rest literally just wanted us to buy another car or keep our own Sentra that was SUPER defective and dangerous to drive. Dangerous not only for us but also for others on the road. Thanks to Kyle for giving us a call and saying that according to their policy we could give our car back and end the lease with no hassle. Since he was busy, we ended up waiting a pretty long time and being helped by passive aggressive workers who, after seeing that we were not going to buy a car, completely changed their tone with us. Anyway, glad we got this worked out in the end.

Went into Nissan Universal City hoping for a better experience than Nissan Mission Hills (which was horrible) and Sergiu was the answer we were looking for.This was not a great time for us to be needing new cars but our leases were over and it had to be done. From start to finish Sergiu was present, understanding, kind, super helpful and transparent. So grateful.

Jay Rodriguez is the one who helped. He was very helpful and tried his hardest to help me out. Great customer service. Friendly and very understanding of my situation. Would highly recommend him and this dealership to anyone who is looking for a new or used car.

My lease ended a couple of days ago at the most inconvenient time. Sergiu was so kind, attentive to my personal and financial needs and limitations and actually produced! I suggest asking for Sergiu, no matter your budget or credit score if it is possible he and his team can make it happen. They really helped me, including Srbuhi in finance who was also patient, honest, and worked hard to understand my situation.

The sales rep I met was courteous and helped me find a car in my budget. Wasnt trying to break the bank and he was more than happy to help me out. Thanks, Kyle!

Went to many Nissan dealerships for the same car and no one helped me out more than Sergiu! He tried his absolute hardest to get us into the Nissan Rogue SV 2021 premium package when everywhere else people kept trying to get us into a car instead of an suv. He worked best with our budget and kept welcoming us back when we left (but not in an annoying way like other places) His customer service is excellent! Thank you for getting us into our first new car ever ! He was genuinely happy for us. Will definitely recommend Universal Nissan to people and will most definitely be back when the time comes again. Not a waste of time !