Love the brand and their product.

The team is so nice! There was a mistake with a purchase I made and they handled the situation very well and shipped me a new package with lots of added goodies and a very nice hand written note. It was a gift for my mom so it made her day when she opened it! Shout out to Kirsten at Aēsop DTLA for being the best! Much appreciated!

Since my skin has cleared up (after seeing Kim & the gang at Aesop Downtown LA) I only go in for their acne treatments a few times a year. This has been an amazing development. Also, I like to be pampered from time to time so Ive been trying to figure out where I could get an acne safe spa facial. Good news! Now Aesop Downtown LA is offering them! I just got one with Allyson, and after my skin was super hydrated and I was uber relaxed. Loved the massage portion!

Loooooove Aesop!! Especially this location!So I popped in to just check out a product I saw online and ended up staying there for over 30 mins! The staff there was soooo nice, helpful and INFORMATIVE!First visit: tested out different products, learned about each and every one of them. Lucy and Kirsten were there that day and my gf and I had the best time. They were also so sweet and sent my friend and I some samples as well.Second visit: I called in and ordered 10 ARRIVAL kits. I wanted to include them in my bridesmaids proposal boxes that I was presenting to my girls! Only the best for my besties! When I went to pick them up, Lucy and Kirsten were there again and they had it all beautiful wrapped. They even threw in samples for each of my girls AND they surprised me with a product I was eyeing the last time I was there to congratulate me on my engagement!! SOOOO SWEET!Their top notch customer service set this location apart from the other locations. Thank you Lucy for your patience and the time you took to explain to me about the brand and different products! And thank you Kirsten for creating a comfortable environment for us to shop and get educated. You definitely have a appreciative customer in me!

Great products for dry skin, great customer service, and free samples too! Very tranquil!

Really beautiful store design, nicely located, and amazing staff. Products are high in quality, and its a nice refreshing step into tranquility in the middle of DTLA.

Great store with very friendly and knowledgeable staff!

Girlfriend loves this stuff.

Nice team!

Good