If I could give this place 0 stars I would they are a ripoff starting with Tristan. Ordered a dress 7 months ago and still no dress event 1 week away and they still want me to be patient. They never answer the phone and when we get there to pick up our dress well guess what they have no dress to give us. I should have read the reviews before giving a deposit. They should close this store down

I do not recommend this place very rude people working we paid our dress in July of 2020 and we still havent received it and we are now in March 2021 we had to postpone the party once due to covid the 2nd time due to there negligence I really do not recommend this and restroom is disgusting and they want to charge 2 dollars to use 0 stars

DO NOT SHOP HERE!!!!! YOU HAVE BEEN WARN!!! Worst customer service in my life!!! I mean HORRIBLE! They are only nice to new customers… once you’ve paid they will completely ignore you. Even if you are standing right next them! The lady that manages is so rude A few customers almost got in a fight with her! My niece said in the fitting room she was even worse and she heeled at her and yanking everything on her. Her attitude and the way she speaks to you is completely uncalled for. Completely ignore all calls and don’t bother leaving a voicemail they won’t listen to them. They even mention it on their voicemail! Won’t respect appointments. I emailed them multiple times, Facebook, Instagram, text message and nothing. Completely rude service when going in for an appointment. I didn’t want to deal with them and decided to take the dress as soon as it came in and were furious that we didn’t come back for multiple fitting and pay for adjustments. If the dress is fully paid it is mine. During the fitting we opened the skirt that you wear under and they got mad. Again it was fully paid!!! If they get the wrong color don’t bother on getting a new one or refund. You ask about color changes on the bouquet etc and sure they say no problem but you get what you get. Every single time we were there other customers were storm off. If you tell them why haven’t they returned any of your calls, emails etc they’ll just say oh we didn’t get it. THIS STORE SHOULD BE SHUT DOWN!

Huge let down in service.My experience with Cinderllas Closet has yet been the worse. With a big birthday celebration around the corner nothing is more stressful than not having your dress ready for your photo shoot and not to mention the main event. Not upping their capacity and keeping their contract date as promised caused a huge inconvenience which had me running around to find another dress last minute. On top of all not having my dress ready, theyre giving me the run around about my refund.I DEFINITELY DO NOT RECOMMEND

Terrible place to pick your dress at. They had told me that my dress would be ready by July 9, I had ordered my dress in January. When my mom had call the business they had said they never made the dress nor had the model of the dress. They kept rescheduling and charging $40 for each time you rescheduled. DO NOT RECOMMEND!!!! read the reviews before coming here.

100% DO NOT RECOMMEND coming to this place If you want to get the WORST possible customer service in the world go right ahead but trust me what you are paying for is NOT WORTH IT here it’s the WORST. the manager and workers are an absolute worst they will seem nice at first but at the end they are just not going to care. please go spend your money somewhere else trust me. also with appointments they will say 1:30pm and not attend you till 3:00pmALSO THIS PLACE IS VERY CHEUGY

We went to pick up my daughter’s quinceañera dress and a bear that we order, the dress it’s the same that se try the first time a display dress … that’s fraud you guys are horrible… the quality of the bear it’s horrible and in top of it, the dress it’s all wrinkled.. don’t go to this store. if I have read the reviews before I won’t buy anything here.❌❌❌❌❌❌

HORRIBLE HORRIBLE HORRIBLE SERVICE NEVER EVER EVER SHOP HERE THIS IS ONE OF THE WORST WHEN I SAY WORST I MEAN WORST PLACES YOU CAN COME AND WASTE YOUR MONEY ON THEY ARE VERY VERY UNPROFESSIONAL THEY TELL ME A DAY TO PICK UP MY DRESS AND THEY DONT HAVE IT READY SO I GO AGAIN ON THE NEXT DAY THEY TELL ME AND I TRYI IT ON AND IT DOESNT FIT THEY DIDNT DO THE ADJUSTMENT I PAID FOR THEY DID 1 ADJUSTMENT BUT IT RIPPED LESS THEN HALFWAY THREW THE APPOINTMENT. THE LADY WOULD BE GIVING ME AND MY FAMLY ATTITUDE AND WE ARE VERY VERY DISAPPOINTED THEY DIDNT EVEN WANT TO GIVE US A REFUND.NEVER STEP FOOT INTO THE SHOP! IF I COULD GIVE A ZERO I WOULD IN A HEART BEAT

The absolute worst place to shop at! The staff is so rude and doesn’t respect appointments. They give you a day that your dress is set to take home, but cancel your appointment three times in a row saying the dress hasn’t arrived!! After all of that, the dress arrives the wrong color and they will NOT give you a refund. Please take your money elsewhere because this place is TERRIBLE.

Unfortunately I can’t give to this business a 0 star, despite they have beautiful dresses they won the prize of worst customer service and lack of professionalism as owners of business

Terrible customer service... picked out a quince dress back in January and they said they would have the alterations done by June.... yesterday we had an appointment, we went back and they called us to say it wasn’t ready as we were already on our way. They forced my dad to pay off the rest of the dress or else they wouldn’t schedule us for another fitting which wouldn’t even have been necessary in the first place if they had just fixed up the dress in the 5 months they had to do it...

Not good service they set a date to pick the dress and that date comes and they don’t have it ready really bad service

Worse experience ever. Brides, if you do not want to stress about your dress, do NOT go to this place. They rescheduled me twice and literally worked on my dress while I was there to pick it up. Prices are affordable, but not worth all the stress I went through. Jules, the manager is highly unprofessional, Roxy the seamstress is rude, and honestly the only person who actually took anytime to help and apologize was Frankie. I guess you get what you pay for, wish I would have went with Davids Bridal.

Worst place ever! Quincenera dress was not ready on time! That place is a nightmare. Very unprofessional and unorganized! That place should shut down! Read reviews before choosing a place! Sadly I didnt do it this time.

Worst place to buy a dress. we ordered my 15 dress back in April and we were told it would be ready by May 28. May 27 we get a call saying it would be ready by June 10. Today we were called saying that the company no longer makes the dress. We had to fight with the owner to get our deposit back.

I have never felt so angry. They said that the quinceañera dress wasnt available anymore. Then we waited 2 hours to speak to someone so we can get our money back. While we were there there was another family that had the same problem they waited for about 4 hours. I would tell everyone to NEVER NEVER go to this STORE!!!

It should be no stars because the older lady was extremely rude!!! The only person that help was a man that was helping out. We were there for 3 hours straight the manager just left to the back saying. he would come back to figure out a solution. after our Quinceanera was canceled, there was no need for a dress. They still made us pay for the dress couldnt refund us. So disrespectful, do not shop here!

Terrible terrible. That is all I can say. People are rude and inconsiderate. Do not take people seriously and just bad service all together. Please do not buy anything form here. You are supporting horrible people

Order my wedding dress on 5/5/2021, my wedding is June 26, 2021 out town so need the dress a week before.they cancel the first fitting made an appointment for two weeks later June 9 to be exact. At 2 on. I get there Roxana the old woman with hair died blonde said it was not ready yet that they will try to have it ready by 4 pm, nwe also ordered the bridesmaid dresses there too and to our surprised the color of the dress where wrong as well, the old woman was so rude and only told us the that was the color we picked we told her no that we had said what colors we wanted and she said no you got what you picked. Then I told her that we wanted our money back and that i wanted to see my dress she told me no is not ready come back at 4. I walked outside to my cousin told her what I was told and next thing I know they are calling security to tell us to leave. We didnt know why and when ask they just ignore us.. after hours of trying to get at least my wedding dress that i had already paid for we get told to come back at 5:30 that my dress will be ready by then.. yeah crazy if it was not done in over a month there was no way it was going to be done an 30 minutes.. but any way came back at 5:45 waited about 20 more minutes and when I saw the dress it was still not done and it looked like a little kid got it and did some cutting because is was so bad. We told the old woman again and she as rude as she can be did not care.. long story we end up leaving the store with a dress that is cut really bad is not finish and it will take them long to fix I only have 2 weeks and I am going to have to buy another dress...PLEASE DONT GO THERE YOU WILL REGREAT IT. JULIO DIAS THE MANAGER OR SO HE SAYS HE IS, IS THE SAME WAY AS THE OLD WOMAN ROXANA. THEY WILL BE NICE TO GET YOU TO BUY THEN AFTER THAT IS A NIGHTMARE..

Horrible horrible service I pray people see the reviews and dont go through such a horrible experience.

Welp just put a deposit down and after reading reviews im scared...Also their right the lady was super rude and seemed to just want the saleWe were rushed in and out as fast as possible

Amazing customer service! We were able to find a dress and take it home same day!!!

If you are looking for recommendations please take this in consideration. Im very dissatisfied and disappointed. To make the long story short, please make sure that they are not giving you the display dress like they were trying to do to me. Specially when they told me they were going to order the dress. We go back to pick up the new dress and I noticed that all they did was replaced the stained material with other materials, BUT IT WAS NOT A BEW DEESS. IT WAS STILL THE DISPLAY. Like any mother we want our daughters day to be special.

Dont buy your dress from this place! They made us wait for long time and then lied to us about getting the dress ready and steamed but still they didnt do it plus its missing a piece on the back after I checked the dress at home and of course they made sign a no return no refund contract .

Thank you Cinderella’s Closet for helping us find the perfect dress for my daughter!! You have a fabulous assortment of beautiful dresses, and the alterations were done perfectly! Thank you for this excellent experience!

Very bad service. They gave us display dress not happy with this paid 500 dollars for a display dress made me come back 3 times to store cause they where going to order a new dress to find out they gave me the same display dress don’t come here they wouldn’t even give me a refund very bad experience

I went in February to get my dress and they told me it would be done in a month. we keep calling and every time no one answers the phone. I have postponed my 16 from July to August and now I’m postponing again because we still don’t have the dress 7 months later…The customer service is good but i shouldn’t have to keep rescheduling if I fully paid for the dress and it still isn’t done.

In my short time in the store emphasis on short, was a terrible experience, And was not a good one at all!!! Expecting to get quality service, coming in at our appointment time they had us wait an extra 2 hours just to in the end be rushed out of the store with little care on my dress! They claimed to have had spent the extra hours ironing my dress but when it came time to take it home it was all rinkled and crinkled! If it werent to have had my dressed payed up front I would have walked out of there in a heart beat! They were very unprofessional and very unorganized! They had made finishing touches like cutting, and tailoring on my dress with out any prior consultation, and didnt even have my dress tried on! Wish I could put zero stars!!!

Loved this place!! My daughter found her perfect dress.... It was affordable, great price including the custom work we wanted done. I would DEFINITELY recommend this place. Lots of options to choose from as well. Again, LOVED it!!

They were very nice and i got my dress they gave me a discount very helpful as well.

Its have amazing dresses and amazing price I advise all to came and buy from here

Do not go here this place is terrible. First they have bad service and terrible attitude. They scam you lie to you and steal your money. The place is nasty and horrible. They stole 100 dollars and wont give it back. Please close this place down.

This Cinderella Closet Store..... Dont come here at all.Really bad services and on top of that they stole my & my daughter shoes. I came to this store to pick up my daughter dress (Sweet 15). And I forgot my daughter shoes and my in that store. We came back an hour later and told the lady that we forgot our shoes here and request to see the cameras but the lady didnt want to show us the camera. She refused. Im 100% sure she had our shoes. My daughter was very sad.I recommend you not to come to this store because they Never had the dress ready, they will make u come several times, you will be waiting for HOURS even though you have an appointment with them. Because the only way they will see u is with APPOINTMENTS ONLY!!!!!

DO NOT COME HERE !! They promise you they’ll have your items ready by a certain date and don’t go through with it. My wedding is in 3 weeks and I still don’t know if my dress is ready. I’ve called over 50 times and no one answers or when they answer they can’t help me Because “the person in charge isn’t there” they always tell me to call back and I do and then they don’t answer again. Don’t waste your time here.

If I could give a zero stars I would this place is horrible, they didn’t have my wedding dress the day of my last fitting . I was 2 days away from my wedding and they didn’t want to give me my money back . They wanted to give me a dirty dress from the back the manager at this place is such a rude lady . Please be careful when shopping at this place . I even talked to the supervisor Robert and he didn’t want to solve anything . I was told to get out of this place and to forget about my money because I wasn’t getting it back . Horrible costumer service, horrible business

One star is too many!! This place is horrible and not recommended AT ALL!!! I came in to order my wedding dress in October! Paid the deposit came back to pay more in November. My dress was supposed to be ready by end of April and NOTHING! I called them non stop the whole month of May and at times well most of the time there phones were not working!!! It created a lot of stress. My wedding was June 1st and I got my first fitting may 23 in which the dress was 2 sizes bigger when in fact they said the dress was going to be made to my measurements... so of course I still had to pay 120$ more for them to alter the dress, which was completely unfair!! They called me to get the “last fitting” three days before my wedding and of course they called me the day before to tell me the alteration were not finished!!! I had to go one day before my wedding to get the fitting and the dress was still not finished. I got there at 11am and left till 5pm....this whole experience WAS HORRIBLE!!!!

Had a bomb skirt made and they hooked it up.... i love them

Great service very nice people and had my dress the very next day

Worst place ever!! Straight out fraud. They told us our daughters dresses were going to be hand made therefore the price $100 a piece. They took measurements and said they would be ready in a week or so. Came back today and come to find they ORDERED their dresses both on the same size and none of them fit on them. They were too big. Now they also want to charge me for alterations to the dresses that were supposed to be hand made in the first place. Very condescending guy in charge, his name is Freddy. He was dealing with another angry customer and was being extremely rude. They do whatever they want since people come pick up their dresses a day or two before so it makes it nearly impossible to take your business elsewhere. Avoid this place at all costs and if you decide to give them a chance have them write everything down on the contract they give you. Whatever they promise and say have them write it down, sign it and get a copy from them.

So disappointing, they only care about the sale. We walked in and we liked a dress but, they only had one size small and we needed a size XL so, they said they could order the dress but, I had to leave a cash deposit of 50% to place the order. Then we had to make an appointment to go back to try the dress a month later. Our appointment time was 10:00 am and we had to leave 3 hours before because were coming from San Diego. We arrived at 10 am and there are 2 other families waiting for the same appointment time. The doors are locked and the workers didnt show up until 10:50 am, almost an hour later. They gave no apologies, as if they always do that. We had to wait another hour to finally try on the dress because they attended one family at a time. Finally we tried the dress on and it was way too small, when we took the dress off we saw the tag was a size small! What a waste of time! They tried to say the manufacturer sent the wrong size but, that was the same size small we looked a month before. So we had to make another appointment for 3 weeks later, and we had to drive back to LA again. We checked the tag again and this time the tag was cut off. We tried the dress and it fit much better but, it was a little snug. We took the dress because they would not refund the cash, and we didnt want to drive back to LA again. Do not trust these guys with your cash.

It’s a good place I got my dress and it was perfect they had good service and do things fast even tho you kinda have to be persistent with the

They said I was going to get my dress the date they said and they didn’t even have it ready and they gave me the wrong dress and told me that if I wanted the one that I had chose that I would need to pay more but he didn’t tell me that when I Payed for the deposit. They never answer their phone calls and when they do they leave you on hold

Wish I could give this place 0 stars. PLEASE DON’T COME HERE. This place is a total FRAUD. My sister in law ordered her dress here in the beginning of March and they promised it will be here by June. It’s July and no dress is here. Keep in mind the wedding is in July!!! She tried getting her money back and they didn’t want to give it to her. Freddy, Julio and the rest of the employees are liars and are so full of it. I’ve seen her try to call numerous of times and they’re always just trying to avoid talking to her. They’re always rude and so unproffesional. I don’t understand why this place isn’t closed down. Please save yourself the time and don’t come here, this place and it’s employees are a mess!

I wish I could give ZERO stars. Just talked to manager who treated me terribly. All they care about is making a sale. Their salesperson promised me dresses over a month ago and I havent received them. Then the manager tells me I will have to pay $40 to get the dresses delivered to me and when I asked for a refund he refused. FRAUD. They also pressure you to pay cash so you have no choice to dispute charges. Manager is rude and doesnt care about customer. He then tells me the salesperson should not have told me they were going to mail me dresses because they dont do that and that he fired that person because of things like that. He fired her but I still dont have dresses and he did not care one bit. DO NOT BUY FROM THIS PLACE!!! I have placed a complaint with BBB case # 630165 and hopefully this fraud will stop.

Always happy to get my fresh juice from here

Bad Customer Service.

Horrrible service! never come here youll regret it. we ordered a dress along with its packet five months in advance and they kept moving the pick up date. the day of the appointment they still had nothing ready and had lost what we had ordered. completely disappointed!! save your time and go somewhere better!!

The dresses are amazing the workers are great they give good advice

This place is horrible 3 months ago I gave a deposit for my daughters sweet 16 dress n today 3 months later when they advised me to come to pick it up a week later they dont have her dress her celebration is next week..very terrible service and the pillow was horrible..lady begging that I had to buy..I think they keep the money from miscellaneous items..will never shop there again! I wasnt the only one another lady had been waiting there for hours she said! It kind even take a star !

Fiancé drove 3 hours To there store and spent about 500 dollars and didn’t have what she wanted in stores so they had to ship it to us but they charged us 28$for shipping when we received it and we didn’t know about it. She called and the lady who answered her said it was store policy and if they didn’t mention it to us we should of known/asked and they lady was very rude. WE SPENT ALMOST 500$ and they couldn’t even pay for shipping. I do not recommend this store

Terrible service do not get your dress here

Very good place for all kinds of dresses for 15 birthday party and wedding customer service excellent and affordable prices

Here we got my granddaughter Lilac Prom dress!

Horrible place!!! I ordered my daughters dress the end of January and I’m still waiting for it today. We leave for Italy in less than two weeks and still no dress! If the dress doesn’t arrive I will be suing them for damages! Stay away from this place you’ll regret it everyday!!!!

HOW IS THIS PLACE STILL OPEN?!!! Horrible customer service!!!! Worst experience ever!!! All they care about is your money and that’s it. Say goodbye to your deposit because they don’t offer refunds. I bet that’s how they make their money, from non refundable deposits.THEY NEED TO SHUT THIS PLACE DOWN!!!! DONT EVER SHOP HERE!!! Such a fraud.

The worst place to shop, people never shop on this place they suck on customer service... specially the ladies that work there, they have the worst attitude...

Don’t tell them the date of your 15 because they will give you the dress a week before the actual event or days before the actual event and they don’t care if you’re waiting for them for a long time because they had me waiting until seven in the night to get my dress and I had gone at three They told me that they were going to fix the back part of my dress that was supposed to tie it together and they didn’t they left it without a button that is in the back. They steamed my dress to make it less wrinkled but it ended up taking off the color and leaving marks on my dress that looked very bad and when I tried on my first fitting there was water all over the dress and the thing that goes under the dress to make it big was covered in like blood or something The crowns are very cheap when I took my crown home she had messed it up because she said that she use the hot glue gun to put the stones back on and the stones turned yellow and they were silver in the beginning!!!!!!I was very disappointed I shouldn’t have to Pitchin my own money to fix the crown that’s new But they don’t care about The things that you buy as long as you get them they’ll give it to you even if it’s ripped my bouquet was part of a packet that they came with but they never told me that those were the only choices I get I strongly suggest you guys choose another reliable place that is actually worth it because I got my dress like three days ago And the stones are already falling off and I’ve only worn it once For the first fitting.I REALLY SUGGEST THAT YOU DONT COME AND SHOP IN THIS STORE PLZ DONT ITS NOT WORTH IT!!!!!!!!!!!!

Roxys Boutique provided such bad customer service that I would not get married again if given the choice.On my first visit, the staff was super friendly. I felt welcomed and was happy to have come upon a store with such friendly staff. Boy was I wrong. Friendly Freddy, or so I thought so, sold me up on a dress (which would include the veil and the tailoring) and scheduled my next appointment. A deposit needs to be given just for them to bring the dress.I called multiple of times to confirm my second appointment which was at 10:30am. No answer. I started to freak out. I arrived on time to find another lady also waiting for the store to open. She informed me that the store had been canceling on her the whole week due to excuses such as accidents, the dress not being ready, and so on. I felt horrible for this lady as she was getting married the next day and still hadnt received her dress. The lady and I remembered that staff at Roxys Boutique had told us they were the same at CINDERELLAS CLOSET. We walked together and found Freddy providing service to another customer. By now it was 11am! I told Freddy I had my appointment at 10:30am and he was the one who scheduled it. He now claimed that he had nothing to do with the other store, even though he wrote his name on the contract he had given me. The lady and I went back to Roxys Boutique. It finally opened past 11am. We were greeted by Leslie who told the lady her dress wouldnt be in until 2pm. The lady was furious at the fact that she had been calling the whole week and they never gave her a specific time. The lady for the meanwhile left, and I informed Leslie that my appointment was at 10:30am and she lashed out at me. She claimed and showed me that I was scheduled for 11am in their binder. I tried showing her my contract with the time of 10:30am, but she responded by YELLING, Us staff have the same rights as you customers! At this point I wanted to get my deposit back and take my business elsewhere, but I knew that wasnt an option. Leslie fitted my dress and scheduled my next appointment. They ask for the full amount of the cost of the dress before they start tailoring it.I asked for the day off from work for my next appointment. I called multiple times before and on my way to my next appointment. When they finally answered and told me the dress wasnt ready, I was already nearby (I live 2 hours away). They rescheduled me.I asked for the day off from work for my rescheduled appointment. When I arrived, the store looked different. I was greeted by Julio/Julian. He informed me that the store now had a new owner (after further conversation with staff, I learned the new owner is still within family/family friends). However, they had my dress. I wasnt able to try it on during my scheduled time because we had to wait for another lady to come. She was a young lady about the age of 17. When I tried on the dress, it was still too long. A tailor was brought in and told me she could fix the dress, but I would have to come back. I was no longer willing to go back due to losing days of work and the commute; This was supposed to be my last visit. I tried getting compensation back for at least the tailoring part of the dress since I would have to pay someone else to fix it, but I was told no refunds were given, even though they didnt do the job correctly. There is a quote that says, Arguing with an idiot makes two of them, and by this point I was over the whole experience that I just wanted to leave and never come back.  I took my dress and was able to find a tailor as soon as I arrived home. The new tailor showed me how the dress was fixed by Roxys Boutique, and all the tailoring was horrible!Horrible experience and customer service. After being sold on a dress by friendly staff, appointments were never on time, cancelations were last minute, tailoring was not correct, and no refunds were given for not completing their job correctly on tailoring the dress. Spare yourself the trouble, panic and anxiety attacks of giving your business to Roxys Boutique.

Great place. Some good deals.

WORST PLACE EVER! Dont bother wasting your money nor your time here! They have terrible customer service! They really dont care about anything but taking your money! I dont EVER write reviews but I had to speak up about this place.

We ordered a wedding dress in January and paid for half...The wedding is next week and we still dont have a dress...they now say it will be in two days before and we have to wait. We cant.

WORST CUSTOMER SERVICE! Julio,Freddy,and Julián dont care about anything after you give the deposit they are rude,don’t bother even looking in this place!

Good price, good customer service.

This place is Cinderellass Nightmare. My fiancee has left this place in tears because of their awful customer service. Terrible place. Never go here. They never answer the phone either.

Horrible customer service, i have called this place wanting ti speak with someone over a month now... sent several emails, left several messages, til this i havent heard back from this guys (JULIO) or the ladies who answered in 2 occasions. . HONESTLY, IS LIKE A MIRACLE WHEN THEY DO ANSWER PHONE CALLS, BUT THEY LEAVE YOU ON HOLD FOREVER, FORGET ABOUT YOU AND THEY DONT EVEN COME BACK TO PHONE CALL 😡 i already paid for my daughters dress (since April, same day i ordered it) and they still cant freaking help us!! VERY VERY DISAPPOINTED, THEY SEEM NOT TO CARE!!!

Don’t come here they canceled my appointment and they gave me another one and when I got their the dress was not ready nothing was ready . I got so mad . They where bearly starting to do all my stuff and it was annoying and they did not put the same type of flowers to my selves . They have nice dress but their customer service is horrible .I asked if they can put the correct things on it but nothing came out right and Even if you ask the manger to help you she just rolls her eyes at you and talks to you in a mean voice . Worst experience here I would never come back here .

Employees lack customer service and professionalism.

Beautiful dress selection.

Horrible service order a dress 9 months in advance still didn’t have it till 3 weeks till the party horrible place

Fraud!! Don’t shop here. I didn’t get my dresses and then they demanded I pay more to get them. They make you pay cash so you can’t get refund.

You need a permit to get inside. You cannot just walk in

Too expensive and not very personalable.

My friend stop in i was a bystander

Amazing !!!! We r so Happy !!!Excellent costumer service !

Will scam you

Waste of time, fraud.

Horrible service

I had such a horrible experience, I came here with my family in August, I picked my dress and after four months they rescheduled my appointment saying they didn’t have the dress and when I went to pick up my dress they still didn’t have it and I waited an hour until they did but it was a completely different dress and they were being so rude after, the workers kept having me look at dresses just so they’d make sure I’d still spend my money there after I got my money back I got an even better dress in less than 40 min at a store close by, seriously they were such a ripoff, here’s a friendly warning DONT SHOP HERE unless you want to waste your time.

I was here buying the dress for my nieces quinceanera, excellent service, very kind person, beautiful dresses

They robbed us, Roxana is in charge of the store, they dont answer, they dont open, they dont show their faces !! I spent what we saved for the quinceanera dress and they dont care.

Very bad, very bad service, they are good to offer you things after they give them to you, they say that they did not wear certain things and then they charge you more later, the very rude lady and the dresses they give you are the ones that they have as a sample there are not new this was in November 2020

Terrible service, very rude the woman who attends and the articles very poor quality

Do not buy in this place, when they sell they are friendly but if you have to make alterations they are the worst, they do not know how to satisfy the customers, I will warn you

Very bad place I would not recommend it when you go for the first time. I will still see the dress to collect if they are good because they dont want you to leave only half

Please never buy and this place is a lousy service and your money is not reimbursedIn addition, your dress will not be ready the day you want and it will not look good and if you want an alteration in your dress it costs more money in short this place does not work my experience is still very bad and I have been more than a year waiting for a dress yet and not ready yet 😤🚫🚫🚫🚫🚫🚫Please never buy and this place is a lousy service and your money is not reimbursedIn addition, your dress will not be ready the day you want and it will not look good and if you want an alteration in your dress it costs more money in short this place does not work my experience is still very bad and I have been more than a year waiting for a dress yet and not ready yet

It was cool!

Excellent customer service friendly staff and lots of experience and very good work

Terrible service very rude and have no customer service. Everything went very bad experience.

Very nice

Very nice dresses for special ovations

Varatisimo

Beautiful dresses of 15 years

Cool