The team at Terrain is awesome! We have a Next Health location at the Westfield Century City mall and I had a few plants that were getting a little tired and warm out, so I brought them up to Terrain and their team did an amazing job making beautiful arrangements for me. They even waited for a new shipment of plants to come in and then sent me pix of the options so I could choose the ones I liked best. Then they sent me the below pix of the finished items for me to pick up. The plants are still thriving ans doing great months later.

Staff here arent friendly. I walked around for 5 mins and no one offered me any help or greeting for that matter. Plants and pottery are overpriced. Youll find better stuff at the nursery section at Ace Hardware or Home Depot. Their plants look amateurishly potted. Save your money and go elsewhere.

My sister and I ordered flowers to be sent to my mom for Easter. We paid $68 plus $25 for delivery. This is what we got (minus the vase because it didn’t come with one). When we complained, they did send a replacement to my mom and reimbursed the delivery charge (this is why we gave two stars instead of one) but it was too little too late. How that first one was sent is beyond me. My mom is not a complainer and told us they looked like weeds. The last picture is the replacement.

This company is a joke! I ordered 2 coffee tables October 2020. After the order was placed and due in December, I was notified that the items have been delayed until January 2021. It is now July 2021 and every month since January I call for an update and the date gets pushed back another month. Today the representative informed me the new date is now Sept. 1 year later and cannot guarantee that estimate ship date. They have no other information when you call. Customer service is completely unhelpful. They should have just cancel the order if they cannot process it in a timely manner. I understand Covid slowed things down...I redid several rooms and experienced shipping delays...but nothing was a year late. Also, they are part of Anthropologie, dont be a sucker like me. I also ordered 2 beside tables that appeared to be available when you purchase online. These were ordered in May. Same nonsense, my order eta gets pushed back monthly.

I ordered an item on July 19th that was supposed to ship out on August 12th. When that date came they moved the shipping date to August 24th, after when I needed it for an event. The items were in stock at multiple stores but they would not ship from that inventory. Customer service did nothing but apologize for the inconvenience. This was my first experience with Terrain and will be my last.

Very much ANTHROPOLOGIE style. Enjoy the garden in Century City. 😌

In service of everyone looking at this on Google maps - this is hardly a real Terrain. This is essentially a single room pop-up Terrain in service of the entire lifestyle destination URBN has been peddling. Terrain in Pennsylvania is a massive garden center at least 20 times the size of this room. To call this Terrain, and to go out of your way to come see it - would be a mistake. A door leads directly into Anthropologie, and I imagine at one point this was their sale section.