Have only had this new car for two months and came in because there was a nail in my tire. After being here for 4 HOURS and paying almost $200 for a new tire this is how they give it back to me! My rim looked nothing like this before! We noticed right when we got home and had to come all the way back and the manager brushed it off as if this were normal. They think this is an exceptional way to return a car to their customer… the manager said they will fix it right away and but right now we asked his employee and he just told us there’s no guaranteed time so hopefully we’re not here for ANOTHER HOUR. FYI the managers name is Juan

A 2-hour oil change? Ive had several Hondas that have been serviced here and everyone is super nice and friendly. But unfortunately they put you through the ringer any time you step in the doors with lease trade-ins, buy backs, etc. A simple oil change is now a two hour process where I was called TWICE during my wait time to either trade-in or buy back my car. I understand the service center is attached to the dealership but it makes a relatively simple process anywhere else turn into a huge waste of time. Good people, great service but they dont respect your time.

1000000/10 would recommend! From the online care salesman ( Eric Santos) to the in-person car salesman ( Adam) to the finance people Mario and Jessie ( I believe that was his name). THEY WERE :1. PHENOMENAL2. TRANSPARENT3. NICEWhich made my first car buying experience, streamlined and overall a nice experience!!! I walked away more than happy with the offer I received!

Great service and was really happy with what I left, I walked in expecting to buy a used 370z. Anthony (one of the workers ) was very patient and helped me look for a car that i really liked and showed me several of them . At the end I was happy leaving the dealership with a brand new Honda Civic 2022.

I had a great experience at Honda of Downtown. Got a beautiful brand new Honda Civic and the process was very smooth. From the moment I entered till signing by the end of the day Jerry (Jr) Herrera, one of the sales people was extremely kind and helpful. The manager Jerry Arroyo really worked with me to understand my needs and find a deal and price that was suited to my needs. And finally Mario Medina, the finance manager, helped seal the deal walking me through all the contracts and going to great lengths to get me the final deal exactly as I wanted. As a testament to his customer service, he remembered me from over 2 years ago when I came to get my first car at this exact dealership.

Luis the advisor took care of me. addressed my needs and definitely recommend this location. aside from being so convenient its clean and staff are extremely friendly. Definitely staying there for my future services.thanks Luis...

I just came back from the Honda dealership of LA earlier today on a Sunday afternoon. The sales floor was quite busy with plenty of customers. I was looking at an SUV, but realistically thinking I would end up with a Civic in the back of my mind.In the end, Mario helped me get what I wanted! Mario Medina and Ignacio took absolute care to ensure what I was looking for. I ended up with what I truly wanted in the CR-V with the ideal monthly financing option.Mario was the first professional salesmen I came across and I felt comfortable enough to not give anyone else a chance. Both Mario and Ignacio understood what I was looking for and took care of it for me. The whole negotiating process was easy, straight forward, and ended with a hand shake. I would absolutely recommend my friends and family to go to this dealership and speak with Mario Medina.Another big shout out to Will from Allstate getting me the insurance coverage on the CR-V.Thanks guys at Honda of LA. I will be back for the services down the road!

My service manager, Juan, was efficient and friendly. The whole team there at DT Honda seemed very cohesive. My car was finished with a couple of hours. It was a great experience.

Daniel did a great job navigating the ins and outs of my service needs and the mechanic was excellent. Both worked well as a team and made me feel I was taken care of without paying an arm and a leg. I feel fairly treated and that we resolved some important issues in my Honda. Great job!

I recently bought a Honda Accord here and I love it. The salesman was nice and didn’t seem pushy. However I give this place 1 star because they add on optional items such as paint protection, security system and oil changes at an extra charge without telling you! They make it seem like it’s included and when I asked them if I could decline they didn’t say no. It’s hard enough being and young woman buying a car on her own as it is, I feel taken advantage of after this place. I thought they seemed nice and trustworthy but I should’ve known not to let my guard down at a dealership.

Highly recommend this dealership. All employees were exceptionally polite and helpful. We received very good customer service from Richard Solis who was amazing and very professional in answering all our inquiries. Richard went out his way to really make us feel comfortable and have a good experience with honda. Richard also looked at the customer (us) best interest and did not just try to sale us a car. If you are looking to buy a vehicle i would recommend for you to go here and request Richard.

Highly recommend this dealership. I went seeking to lease my first vehicle and received the best help from the salesman Daniel Ruiz. He did his best to offer me the best deal possible and was overall supportive.

I went to the dealership for the first time and honestly it was a great experience. I had Kassie Banh guide me through my entire time there. She helped me find the best option for my budget and was super patient with me. She stayed after her shift to make sure I left home happy. Thanks to her I drove out with a new Honda Civic Sport 2022 :)

Daniel Ruiz is the best sales person there he helped me out so much getting my car highly recommended best experience I had getting a car

Extremely friendly and professional. Service was quick. What else can you ask for ?

It was my first time getting a car and I had the pleasure of working with Miguel and David. Being that it was my first time purchasing a car, Miguel T. was very thorough with me about the process. He gave me an option that was best for me at the time and initially I was skeptical of the car choice because it wasnt the car I wanted. (Of course, when you have no source of income you cant get your desired car). Nonetheless, it ran well and was small just how I like it!Since it is a used car, i did run into one problem with a leak, but David H was very kind to get it fixed immediately with no extra charge. In no time, I was able to leave the lot for good with my purchased vehicle.The service of my entire experience was great. Especially when I rang the bell after my purchase (: When you go to Honda, ask them Wheres Miguel and David H.?, you wont be sorry :D

Ive always come to this location for maintenance on my Honda vehicles. they do excellent work & do all they can go keep you satisfied as a customer. if there are any inconveniences they do anything to make it right. the customer service is always friendly & professional. they do well explaining any work that will be done to the car & even let you know what to expect the next time youll be there when it come stop future maintenance. the waiting area is clean & orderly. would definitely recommend you give this location a try

Right from walking up my experience at Honda of downtown LA was excellent, Everyone was very friendly and we were so happy to find a used car that fit our budget here! Our salesman, Adam, was fantastic and respected our budget, very easy to work with and very knowledgeable. such a relief after the two previous dealerships we went to just tried to upsell us constantly. Do your self a favor and just come here first!

Pedro was great, as was the rest of the staff. I had a pre-purchase inspection done on a car I wanted to buy from a 3rd seller. They broke down costs and communication/payment was super simple. I could tell Pedro was there to help me understand the prices/reasoning behind the itemized issues with the car and they even washed the outside of the car!

Honda of Downtown LA has a great system where you drop off your vehicle and they finish the work in an efficient timely manner. Service advisor Luis was able to take my car in with no problems at all. Eduardo on the phone was great as well! He always gets me the best appointment times that work with me. Great experience!

Adam was very helpful. Buying a car during these times wasnt the first thing on my list. But his transparency and ability to see my reasoning, is what made me make e purchase and feel confident in doing so. Thanks -Dante

Great peolple and service my daughter got her first car and i cant wait to go and get my too

I came here to talk with “Sales Manager” Eric and lease a car based on their special offer that was posted on their website and he did not want to honor it. I was instead told that I needed to pay over $9900 total down payment, when the special lease offer was for $1780.Once I started to walk away, they offered to bring it down to $2500. That tells you how much this place tries to rip you off at first. So then they tried to get me to pay $465 a month, when the special offer was for $259. Again, I tried to walk away and they offered to bring it down to $362.Eric and his team even mock you for not agreeing to their monthly lease price. He said he will help me with $1 a day to make up the difference to my offer of $330 a month. This place is a joke and I would not make a deal with Eric. At the end they let me walk out with no deal and no car.

Deonte had good customer service in the service department. He answered every question and very patient with me.

I visited Honda DTLA to trade-in my 2019 Civic for a 2022 CRV Hybrid. They had the largest selection of CRVs available within a reasonable driving range of my home. Bryce helped me with the process. He listened to what I wanted, worked hard at getting me the value I wanted for my trade-in, and got me on a new 2022 CRV-EXL Hybrid. He was not the stereotypical car-sales man: pushy! He was actually patient, knowledgeable, and extremely helpful.He and Chris from finance processed my purchase very efficiently. I left within a couple of hours with my new car (after signing a lot of documents!)

Only receiving 3 stars because 1 of 2 things happened when I arrived for my appointment that is 2 hours away. These 2 factors are very important and these questions were asked when I called ahead of time to set up the test drive of this 2018 Accord. The first of which being, i specifically asked how many miles the car had and was told only 20,000 miles, remember im driving 2 hours on the potential of buying a car. I was not dead set on buying this specific Accord. The car was and still is in great condition but miles on it could tell an entirely different story. Apon arrival i found that the car had an additional 20,000 miles and when asked Honda of downtown LA didnt really seem to give me an answer. So, quick math 20 + 20 =40, the car that I drove 2 hours for believing it only had 20,000 miles was 40,000. Not the worst thing in the world but this is a lie and thats a considerable amount more than what was told. Non the less this Accord was great, I could tell it had been sitting for awhile, it had a very minor accident in the car fax report, it had more miles than expected, but it was clean, almost perfect body frame, and boy did it drive smooth. Now on to the second reason as to why I didnt want to give them more stars. Honda was great the entire time. I was treated as a respectable customer ready to buy anyone of their vehicles at anytime but they would not stop asking to run my credit. I get it, if I go through them they get something out of it but they were down right relentless. Entire portions of the conversation were just dedicated to the attempt of getting me a better deal through them. I repeatedly expressed my discomfort of doing so and even still it took them three different people, all of which looked higher ranking than the last, to finally get them to stop. I cant express enough how draining it was going back and forth and back and forth just repeat no so many times. Still they were very perfessional and I walked out with a 2018 Honda Accord. If it wasnt already apparent im very happy with my purchase. Side note, I look very young and this was my first time buying off an official lot at age 23. I was told there was no way I could get 5,000 taken off this car, hahaha, I sure proved them wrong and think I did pretty well for my first trial.

My experience with Honda of downtown Los Angeles was top notch and I am absolutely satisfied and more. I reached out and spoke with Todd Arnold first and he worked with me to find the right vehicle to meet my needs. Todd went over and above to make me feel comfortable, gave me zero pressure, and guided me with smart financial choices for my situation. Upon arrival at the dealership I was in and out as all the paperwork was ready and waiting. Furthermore, he placed with an amazing young associate by the name of Alex Saucedo, she was also a five star customer service representative! I was so impressed by how efficient and thorough with every aspect of the deal!! Alex double checked and triple checked everything for me and I really appreciate the excellent service!!

I purchased a new Hrv 2022 . Next day I found there was scratches on the car . Back up camera was bad . I am very disappointed. The salesperson Alexandra said everything was fine and not sure happened after I took the car 🤦🏾🤦🏾🤦🏾.Even Car doors doesn’t close properlyI reported all this problems within 24 hr .

Thank you Daniel Ruiz for all the information you gave me very informational and very helpful. Would recommend to all my friends and family. He really helped me pick the perfect car and I’m very happy with my experience.

Honda of Downtown Los Angeles is a great place to buy a new car, Frida Duarte Salazar was our sales person and I definitely recommend her when looking for a car. Frida was patient, knowledgeable, and made us feel confident in our purchase.

Excellent customer service by Rigoberto Rangel. All questions were answered and he made sure to explain me every feature and detail of the vehicle. Even if you have bad or good credit he is willing to go the extra mile to work with you and get you what you want. Definitely would recommend asking for his help if you plan to purchase a vehicle any time soon! Don’t be afraid to ask

I wish I could leave a 5 star review then I wouldn’t be so stressed out. The sales person that helped me was nice but after I drove off with the new car my experience with DTLA Honda have been a nightmare. I got the car on 6/5/2021 and this have been the worst car buying experience ever. Someone messed up the paperwork by making typos on my Social security number and my address. I know mistakes happen and my issue is I’m not getting any communication from the dealership. When they want to sell a car they will go above and beyond but now that they have made a mistake crickets. I’m sure I’ll get a phone call when the payment is due. I’ve been calling and leaving messages and I get no response. I’ve been to the dealership and was treated like I was a bother for coming in and made to wait for a long time. Also, I traded a car and it hasn’t been paid off. I’m guessing because my information is incorrect. So I’m paying for a car I don’t have anymore. I haven’t been able to enjoy the new car. It’s so messed up and stressful. Because of this I will probably never get another Honda. Honda could have made the situation a little better buy simply providing good customer service and communicating.

Todd Arnold was awesome and great deal with. He made things very easy and I walked out with what I wanted. However the car detailed apartment is absolutely horrible! They did not clean the inside of my vehicle and there was trash left in it from them. Someone set their soda can on my Fender which left a sticky residue on my Fender and didnt bother to wipe it off. There was water in the cargo area that was about an inch deep and I have pictures to prove it. There were smudge marks and handprints all over the interior windshield. They turned a great experience into a very disappointing one! I was offered a free detail to make up for it but I do not want them to touch my vehicle! They are totally taking advantage of the dealership and giving them a bad name!

Came here because my boyfriend was looking to buy his first car and all we knew was that we wanted a hybrid and an affordable price. Mario Medina helped us out and I was impressed with his incredible customer service skills!! He was super friendly, super helpful, didn’t pressure us into buying anything and even encouraged us to do test drives on other cars before settling on the insight which we fell in love with almost instantly. After exploring another dealership, it only reinforced to us that the insight was the way to go and we had to go back to Mario. The best part about this car buying experience is that despite the paperwork and hours spent at the dealership, overall we had a good time and were really happy with the price and the car. Cannot recommend Mario enough!!! Seriously. I’m currently considering trading in my car, because the sale was so smooth and overall fun. Thanks again, Mario!

My experience with Tales Oliveira at Honda of Downtown Los Angeles was very easy and comfortable. Feeling like I can somewhat trust and believe a sales rep is really important to me when Im making any purchase and he made sure myself and my kids were well taken care of. He got me into a nice car with a decent monthly note with no money down. I would definitely recommend him if you are looking to buy a new car.

Went into the dealer with good vibes and wanting to come out with a new vehicle, I know that at times you have to stand your ground to get a good deal. The only thing I did not like is that the sales person (Omar esqueda) after making a deal for a new vehicle he does not honor it. By this I mean that right before me going in to sign the contract they tell me that they were taking things off (features) without me knowing, from what it was going to be my vehicle. Apparently to meet the already arranged price. At the end I had to pay $957.60 (which apparently was 50%) so they could put back what they were taking off!!!

Andres was extremely helpful and kind. He answered all of my questions and never failed to make sure my car and i was taken sure.

Pedro was extremely helpful and attentive throughout the entire process, and I felt very taken care of every step of the way.In this instance all of my needs were met. However, in the past when I got my car serviced at this same location, I had a few concerns about factory defects in my car, but because I didn’t know what was going on exactly, the technician that helped me during my previous visit didn’t bother to find the actual problem. This ended up becoming a missed detail that ultimately cost me in the long run because my car ended up getting broken into due to a malfunctioning lock.Therefore all I have to say is:If you do end up going to this location, be very specific about you need and what you want because they are very busy at all times, and key details might be missed if you don’t point out things to them. I’m sure everyone is great at their job and ultimately very helpful, but I will however 100% recommend Pedro if you’re going to this location.

If you dont know something you should speak to your manager and or transfer the call to your manager, and not hang up the call on the customers face. The female phone operator from the service department has the worst service standards I have seen. I would never come to this dealership ever so it be for parts, service or car purchase because I dont need to put up with this kind of rude service.

Terrible service by the employees. Call to ask about a car and talk to a internet sales person named Oscar and he told me they had the car on the dealer in stock. We live in San Diego drove two hours and a half and back when we got there they told us the car wasn’t there that they sold it that morning. Supposedly nobody knew what happen, but they new the car wasn’t there and they made me go all the way there knowing that we were coming from far . Spend 6 hours waiting for them to find another car and they offer us another car and they were going to start the process they told us the car was damage. They should of just told us at the beginning that they didn’t have that car that we were looking instead of making us wait that long. At the end we left with no car and very frustrated because of what happened. We left out jobs early to go there. We ask several times to speak to a manager and the manager never came to us neither the other person “Oscar”.A lot of miscommunication in them. Nobody knew anything or maybe they did they just didn’t know how to handle the situation they just look at each other. Not going back to them. Terrible service.

Purchased my first vehicle earlier this month and had the pleasure of working with Claudia Castro who made the process such a breeze. Despite of her multitasking duties, she made sure my mother and I were well attended and updated every step of the way. She was very thorough when explaining the overall process. Before deciding on the HR-V, she showed me multiple cars with no hesitation and was so patient with my indecisiveness. What I loved most about her was that she would guide me through the decision making process and provide her honest feedback without forcing a decision upon me. Claudia went above and beyond to make this a peaceful and exciting experience. It is evident that Claudia is not only a hard worker, but truly has a passion for helping others. If you plan on purchasing a vehicle, ask for Claudia and I guarantee you that you will have such a positive experience due to her customer service skills, kindness, and mannerism.Thank you Claudia Castro!

Excellent customer service. All questions were answered and they made sure that they follow up multiple times after picking the car if there are any issues. Great keep going. Definitely would recommend for any Honda services and definitely my Go To service center

Ibneias is really nice sales and patient with our needs. He did great job in helping us get our new car with great deal. I highly recommend to go to Honda of Downtown Los Angeles. They help make the process of getting a new car and selling an old car smoothly and easily.

Everyone was so nice here. Anthony and Eddie were amazing and helped me get the car I wanted. Shout out to them! :)

Always satisfied with Honda, Great service by Daniel Ruiz thanks to him I finally got the car of my dreams 🙌 always so nice and polite he answered all my questions and help me to get a good deal on my vehicle 😀, honestly really appreciate his service. ⭐⭐⭐⭐⭐

I would like to address that I have been looking for a new car for several months and visited 4 LA county Honda dealerships in my area and this one got my business solely on the experience I had with Amalia Pineda. Her calm and respectful attitude was a night and day difference from my experiences with other pushy rude salesperson in the past. She went above and beyond in providing me all the help I needed to make sure all my needs were met. When I have a colleague that is interested in a new Honda I will let them know about Amalia.

Went in looking for my first car, left with new keys in my hand in a matter of a day! All of the staff was cordial, the building was Covid-19 friendly. If you ever come to this dealership seek out Anthony Garcia, he made the financial process simple and easy for me, a great salesman who seeks the best for his customers. Really happy with the overall process and my new car.

If you are looking to buy or lease a car, make sure you request Millie Alaniz. She is the best at what she does! She helped us with any questions and concerns. We bought our dream car that very day. Thank you again Millie for such an amazing car buying experience.

Ive taken my car here for service a few times and the experience was generally positive. The service reps are friendly and courteous. Check-in and pickup is a breeze. Nothing noteworthy happened until today when I brought my car in for a recall.The service representative helping me, Juan Salazar, went absolutely above and beyond. He was polite, friendly, and knowledgeable. His communication and customer service skills were top notch. He thoroughly explained everything to me. He gave me a very detailed report explaining everything they did. He took the time when I picked up my car to clearly go over everything they inspected and every minor item which will require service in the future (which wasnt much - Honda are king when it comes to reliability)! In addition to the excellent service, they even washed my (admittedly filthy) car too!Prices for the other service items at this dealership are in line with other dealerships that Ive been to, including Honda of Pasadena and Honda of Monrovia.This dealership is fairly new and they gave a lot of thought to making the experience seamless and convenient. One minor thing to note is that the service entrance is actually on the south side of the building, on 40th place, not Martin Luther King boulevard.

Joe Cervantes was the best salesman Ive ever worked with. He helped me get a car with my bad credit. Very grateful to Joe and his team at Honda.

My experience at Downtown Honda was great. The last time I had a bit of an issue with my rep. But I was contacted by Honda, spoke about the issue, and we moved forward.My rep this time around was awesome. She was personable and efficient. This dealership to be part of the south LA community is great to have, and I am glad they are doing what they can to make it a welcoming environment.

Kassie Banh was great at answering my questions. Treated my GF and me like family. Chris Diaz their finance manager was the one that really sealed the deal for me. His expertise and customer service skills are superb. Really set the bar high. We will for sure be coming back for our next purchase. Do not take my word for it, you should really stop by and see for yourself. Oh and did I mention they offer lifetime warranty.

Kassie was helpful friendly and understanding, in love with the new wheels! Thank you!

Good service but make educated decions with recommended repairs. I wish the prices would be more reasonable and not so overpriced.

5 star sales person, 0 star for the financial guy.I was communicating with the sales person very well. We exchanged ideas and discussed the details. To be honest, the condition of the car was not in its best shape. With the short test drive, I noticed that the AC is not working at all, heavy wear on the left side of the steering wheel, glue residuals on the dashboard, etc. The car was listed for about 18.5K with the internet sale, but the financial guy came up with a 1.5K aftermarket anti-theft option included with a total of nearly 24K MSRP. I clearly stated that I am not interested in the aftermarket option, and I will offer around 21K without the anti-theft system, but the financial guy kept using the phrase meet in the middle endlessly. After I stated that I have been meeting with your middle many times already, and I wont listen to your endless middle without you listening to my concern and respecting my time. Everyone is clear that he tried to push the price closer to 24K, and I understand the business side of the deal. He acted like a little victim after I told him my final offer is 21K without the anti-theft program. Once he spoke to his supervisor, he came to me happily and told me they rejected my offer like he won, and he expected me to leave instead of showing the willingness for further negotiation. I dont think negotiation is a one side deal or a battle, but certainly he made it like that. I walked out peacefully, and I know I wont be back to this place again. I feel sorry for the sales person also because he was professional and nice all the time.

I love the service, they always take me in before my appointment and everyone is very helpful in regards to my vehicle needs.

I had a great experience here at Honda of Downtown Los Angeles. Big shoutout to Matthew Hartman and Jerry Arroyo for helping me purchase my 1st car! I couldn’t have done it without them. The customer service here was wonderful! I definitely recommend visiting this dealership, you won’t regret it. Thank you again, Matthew and Jerry.

Came into the dealership with a vehicle to purchase in mind and was not disappointed. Mario Delgado attended us and helped with all possible questions I had. He was fully informed and up to date on various vehicle models and prepared to give full details and information on several vehicles before I even asked. I would not think twice to come back and purchase another vehicle from him in the future. Great experience and exceptional service. Thank you Mario from sales and Jesse from finance for facilitating what can be a dreadful process, keep up the great work!

Michael Ibarra is the salesperson you want to see if you come to this dealer!! He is very well informed of the vehicles in stock and does his best to help the customer. Got me in a car in a couple hours within me arriving. Great customer service overall.

Everyone at this dealership was so nice. Especially the salesperson Selena! Not only was I was buying my very first car at a great price, but she just made everything so easy and made me feel at ease. She kept checking on me the whole time I was there until I left with my new car. The whole experience was great! 10/10 for Selena!

Had a really great experience at Honda of DTLA (much better than at any other Honda dealership Ive went to prior). Richard was super great and helpful throughout the whole process, really made it a comfortable and great experience buying my first car.

I leased a 2019 Honda Accord from there back in 2019 as my first least car and first Honda (coming from Cadillac and Mitsubishis) since I needed something affordable and good looking while I am finishing my education. That day I came from other non-friendly and non-helpful dealerships in the area which will not be named. It was 9pm and place was ready to close but here comes the salesperson Claudia Castro coming and helping me and my family get the best deal for our buck and the car I wanted. She stayed until it was just us and her and one more person in Finance and she did it with professionalism and class. We didnt get the car that night but we got it the next morning and she was here ready to go. I havent seen that dedication to a customer ever and I came from the business as a Service Manager for a Keyes dealership myself. I was amazed and I knew I wanted my business to be from this dealership if she was working there. A few days ago I returned my lease and got a new 2021 Honda Insight lease. And I requested her ONLY and ONLY HER because I knew she would help me and she did 1000%. Even when I was about to leave because the price wasnt right, she worked on my behalf and wouldnt take no for an answer and I am now driving a new lease that I love. I can imagine this dealership has great salespeople but I want it to be known that Claudia Castro is in that highest pinnacle of excellence. I am recommending my mother and several friends who are looking for cars themselves during these time to go to this specific dealership and ONLY work with Claudia. I personally am still a Cadillac customer but I will continue coming to this place to work with her because Hondas have made a good impression on me and wherever Claudia goes my business will go there as well. To the owner and manager of this establishment, I thank you for having such a superb salesperson like her and I will be back personally in 2 years for another lease or purchase. And I know who I will want to work with. Thank you Claudia for everything!

Lui and his team helped me find a car within my budget and made it easy to understand what I was getting with each car.

Always a pleasure dealing with this Honda. The workers are sincere and nice and want to help. Yordi was truly a gem during my process. He helped me with releasing my lease when I decided to move out of Los Angeles. Was a very seamless process and I would highly recommend using this Honda if you’re interested in a new car or servicing your vehicle. All departments at this location are very easy to work with and very nice. Looking forward to my next Honda experience.

I am very disappointed with the servr dept at this dealership. Today, after ordering 4 wheels ahead of time, indroppwd off my vehicle. Service lady told me wheels were coming. Now, no one can tell me over the phone if my car is ready. I dont recommend you this dealer. They dont provide good service. They hung up on me and the lady in service said there was no one to assist me. I call sales and they hung up on me after attempting to transferring my call. Dont use this dealer. This is the last time I do.

Mathew Lemus, was helping a lot. He is excellent in helping us. I will recommend him to all my friend who is looking for a car. 😁😁😘

Look no further ! Best place to get a car is here ! After being to several dealers (6 to be exact), this was the place where I was treated like family . MIGUEL TEJEDA went above and beyond in every aspect . He was super patient with me . Never felt pressured into getting something I did not want . Miguel was very understanding of what I was looking for. Definitely was always looking for ways to break the ice. 😂I’m a first time buyer and giving ZERO DOWN was no problem. I wish I would have started here first and saved a lot of time . Everyone was super friendly and professional. Overall I would recommend to anyone who is looking for a great experience.

Jazmine Jimenez was my sales specialist at Honda Downtown Los Angeles. She was recommended to me by a family member and she didn’t disappoint. Excellent customer service from start to finish while trying to help me close the best deal possible. Very helpful since it was my first experience at a dealership. Friendly and very easy to talk to as well. I would give her a 11/10 for going above and beyond the expectations I personally had as a customer. I would definitely recommend her and this place to my fellow veterans.

Kassie helped us lease a new 2022 Civic Sedan and provided excellent customer service. She was personable, knowledgeable, and patient.

Went in last minute without an appointment and they helped me right away.. Service was great and efficient.. My service specialist Zachery was so professional, friendly and very helpful. Im coming back soon.

Mario Medina was the friendliest salesperson I met! Would recommend him if you visit this location. He even called up the competition to demonstrate that they did have more competitive pricing but in the end his salespersonship and winning demonstration of the Honda Insight won me over. Looking forward to the day my lease is changed or ends cause I will be sure to find him wherever he is.

I’m a first time buyer and I am very pleased with Mario Medina, he gave my mom and I excellent service, every questions we would ask he always gave us an answer and I am very satisfied overall.He showed us the car that I was interested in and even gave me a test run. I loved it. He also gave me options into purchasing the car and helped me find the best one. Now I have a new car and I love it thanks to him. He was very helpful.

Great experience. All is the staff is friendly and knowledgeable. Special recognition to Jerry the sales manager I really wasn’t sure I would get qualified but he made it happen and he got me a deal I was not expecting and that made me very happy. I got my beautiful pearl white HR-V EX that Amalia thoroughly showed me all the details and features. Thank you guys!!!

We purchased a used car on Sunday, waited over 3 hours for the paperwork to be completed, then drove the vehicle back home ( 2 hr drive). The next day we noticed that the seal on the window shield on both sides were missing. Because we didnt sign the cancellation policy we were not able to return the car. It had only been 24 hrs or less!. They have you sign documents and fail to explain anything, more importantly something as critical as you cant return this car without asking for a specific cancellation policy. They put the restocking fee on the documents so we assumed that we could return if necessary. When I called to ask to return the car and pay the restocking fee they declined, but said we are willing to pay half of the cost to repair the windshield. They said they would email me a form to fill out. Now they are avoiding my calls. We probably will not purchase from this dealership again. Lesson here, read every line. If you dont ask they will not disclose. This simple repair should have been done before placing this car on CarGurus to sale.

I worked Angel at Honda and he was excellent from start to finish. This dealership as a whole is a great place and they want to get you in cars you want. Thank you Angel and the Honda in dtla

The service is always good here.they are super welcoming and friendly.Although the wait could be long even if you come in before your scheduled time for service.

BEWARE: Emailed internet team if a car was available. They called me and i answer and provided information. After that, it was 2 weeks of the same thing from different sales people asking for the same information calling me every day. Emails, calls spamming my phone with different sales people asking for the same information. I keep asking them if there is a mark up and they say no mark ups, msrp price.I call the day before i go in. I set up the appointment. I take an 8 hour bus ride for an appointment. I show up, the person i have a scheduled appointment wasnt there, or didnt give me the time of day, and they handed me off to another newer sales man. He then asked me the same questions all the others sales people have already asked on the phone. I tell them specifically what i want, again, and told them the same thing again. 4 hours later, they mark up the price 2 grand adding on other stuff. In total msrp was 26k, after everything its 36k. I bought the car because it was almost 10 pm at night and i didnt want to get stranded in LA because I didnt have a car. They rushed me through the contract portion and mention arbitration in the contract when they handed it over for me to sign. I signed it all because it was late and i had a 6 and a half hour drive back. I would like to claim that i was under a lot of pressure and return the car but i know hondas legal team has too much leverage and know they can do this once the arbitration clause is signed and i had already sold my only car the day before.Long story short, they lie. all of them do. If they quote a number for interest rate or price, its not true and if you mention anything about price theyll make you wait like they did to me. There is no need to travel to Downtown LA Honda, just buy in your own city. Last note, they dont honor veterans.

Convenient close to home efficient. 5 star facility

I came in to this Honda to buy my own vehicle for the first time and it went great. I was assigned to Jazmine and she helped me out with the whole process. I bought the car and down the road Ill come back again because my experience here was great.

Amazing service. Deon was a pleasure to work with. The service was quick and I had my car back and washed before the estimated time given to me. Will definitely be coming back.

Great service. I just thought that they gave you a complimentary car wash and I didnt get that and wasnt given any reason why I didnt.

The service to my vehicle was good. But what lack was customer service. I did not have an appointment because nothing was available for the time I needed. I decided to just come in as soon as they opened (7am). A couple of minutes that they took my car in, I came back to speak to the representative who helped me. I informed him that my 2020 civic passenger car cover was loose. He informed me that because I did not have an appointment it could not be check. To which I responded seriously, he said yes because the car might have to be there 2 or 3 days. But if you make an appointment we can take a look and see if its covered under warranty or it had been tampered with in which you would be responsible for it I was dumbfounded and walked away after that. Thank you for letting me know that there was a possibility I caused the damage. I was going to speak to a manager on the spot, but decided not to because it was early to bother them and who knows if they were there too. I have noted that if I want service of anything I must make an appointment. Thank you Downtown Honda.

Maria was great! She helped us purchase our car, we were a first time buyer. She was amazing and was able to explain things. However a con was the wait time, I know she was handling multiple customers at a time but we wait a hour for her at one point. She also didn’t fully explain the lease first payment had to be there which caught us off guard. However besides that she was great!

First time being here. Places looks very nice. Was just looking around for a commuter car. My sales person was Selena Siguenza. She was very friendly got me a good deal. Highly recommended working with her. It was my first car and she made things so easy :)

Hi! All I can say are many thanks to Mario Medina for taking his time to negotiate with me and keeping all communications true all the way through the day of picking up the car (wasnt easy due to the pandemic and the microchip shortage, but Im so happy with Marios efforts of walking me through with this purchase), as well as many thanks to Delphine Smith for helping me out with explaining about GAP insurance, APR, monthly payments, etc. and with planning out my budget for monthly payment.

Honestly was great. Alex was really nice, super chill, and really helpful. Made an appointment with him and was able to walk in and get my first new car from him. Arturo was also really helpful when it came to financing and explaining everything. And also Will helped out a lot with insurance for my cars.Would recommend this to anyone when looking for a Honda. Only suggestion anybody planning to get a car. It might take about five hours do do all the paper work and get the car ready. But either way very happy I came to this place.

I recommend buying here they are nice and very attentive of making sure you taken care of. There is a specific sales person, Amelia, who helped us get our car at a good price and let’s us know any updates they had about the car we wanted to get and I proud to say we are please and grateful she was there.😊

I have bought two vehicles at Honda of Downtown Los Angeles. The last time I tried to get a third vehicle there, I had to deal with Alex Gonzales. It was the worst experience ever. Don’t know if he’s still there, but he’s the only reason I’m not going back. Can’t wait until he leaves so that I may return.

During my time at the HondaDealers of Downtown LA.780W. Martin L. KingJr.Blvd.There were 3),person that wereVert kind. KOROLLOS, SELEENA,AND THE SALE REP. WONDERWOMEN. S. S. I WAS blessés withA. HR-VLX. 20/22.THANK UHONDA. OF DOWN TOWN LA.

Great overall experience. Andy Gonzalez helped me get into a brand new Civic and worked with my budget. He was extremely patient and understanding. Highly recommend buying from Honda of Downtown LA. Couldn’t be happier with my purchase!

Yordi Miranda was Awesome! With Sugar on Top!There were so many Customers that rung the Bell after purchasing cars on 7/4/2021 and 7/5/2021. Its evident//DTLA Honda = Helpful Honda Guys! Id totally refer Friends and Family (if asked).

The customer service was excellent. I made an appointment and I was taken care of right away. The car was ready the next day just like promised.

Came in today to shop for myDream car a Honda Civic! I was nervous being a first time buyer. Yordi was very patient with me explained every thing, throughly answered all my questions and got me a great deal in These trying times. The manager was also great help! And a plus they weren’t pushy at all ! Would highlyRecommend

Brought my car in for maintenance and Pedro did a great job servicing it as well as giving good customer service. This is the best Honda location.

The young man assisting us, Mario Delgado Medina was professional, knowledgeable in the product he represents. He offered many alternatives prior to us deciding on the vehicle we selected, a 2021 Honda Sport!!!! It’s always exciting to buy something new and suitable for our everyday commutes. Great service, amazing options is what we experienced at the Honda of Downtown Los Angeles. For your next purchase, visit this dealership and ask for Mario Delgado Medina, you will be in good hands. 10 +

Thank you to Matthew Lemus he was amazing. Got me and my family the car we wanted and overall was just extremely helpful ! Will be going back in the future

Nice setup. Friendly people fast service you guys get a five star rating keep up the good work.

It was a great experience buying a car from Downtown Los Angeles me and my wife is really exited from all the help they gave us

I had the best experience ever at this dealership. Dulce and JERRY ARROYO are exceptional employees they are very helpful in showing me the right vehicle to fit my needs. Also was very thorough explaining all the promotions and ultimately providing me with a deal I just couldnt turn down. I would definitely recommend this place and even more the attention that Dulce and Mr. Arroyo provide to any family member and/or friend.

I had the best experience ever at this dealership. MARIO MEDINA and JERRY ARROYO are exceptional employees they are very helpful in showing me the right vehicle to fit my needs. Also was very thorough explaining all the promotions and ultimately providing me with a deal I just couldnt turn down. I would definitely recommend this place and even more the attention that Mr. Medina and Mr. Arroyo provide to any family member and/or friend.