Tania was great in assisting with the purchase if my bag. I am so happy with the choice I made.

When Napoleon assumed the title of Emperor of the French in 1852, his wife hired Louis Vuitton as her personal box-maker and packer. This provided a gateway for Vuitton to a class of elite and royal clientele who would seek his services for the duration of his life and far beyond, as the Louis Vuitton brand would grow into the world-renowned luxury leather and lifestyle brand it is today #fivestarcalifornia ☠️

I had a lovely experience purchasing a gift for my mom thanks to Angel! If you’re looking to be assisted with kindness, patience, and enthusiasm, Angel is your lady! I can’t recommend her enough.

You’d think a store like this would have better service but they treat you like it’s WalMart. Stores in other states have way better service as well as the Rodeo Drive location.

We drove 2 hours for buy loafers from store, we ordered loafers in store. We ordered online in store because they didn’t have in store, they said it will arrive in 3 to 5 days, we didn’t get anything in mail. We tried to call customer service they said they will reach store because they don’t have access to see update on store order and store will call you in 24 to 48 hours but we didn’t get any call for 1 week. Then we call back again to customer service, they said they don’t have any update they will try to call store again, long story short we didn’t get any valid response from them . We paid already but didn’t get anything. Really bad experience with this store.

I’m sooo happy with the bag I bought when I was visiting LA, I’ll never forget the experience 😭❤️

Great experience buying at this store, I felt comfortable while making my purchases without being too disturb by the salesman. I got a bracelet for myself and a few gifts for others. It was all a fast and easy process lose the store set up as well.

Went in to get my Graceful MM monogrammed. Absolutely love my bag. The customer service is outstanding! Store is clean, neat and everyone is friendly, professional and knowledgeable.

Wow just wow!!! Ask for Tina when you come here. I honestly didn’t think that I would get such amazing customer service from brand name places but Tina is just more than amazing. I’ve been to other brand name stores and majority of times they tend to look down on people because they are either dressed informal or not celebrities (which I find it ridiculous because we are all humans) but Tina has the best attitude and great people’s skills. Plus wonderful communicator. Tina was patient, had the best personality, and answered all my questions.I am definitely coming back here again and going to ask for Tina :).Thank you so much for helping me find a great wallet for my dad!!!

As always LV had a long line of people waiting outside. The sales staff was polite and knowledgeable. With the bar selection that LV has, my wife was still and to find what she was looking for.

Nice exterior design

One of few still demanding customer wait in line outside of the store! Why with severely relaxed covid restrictions?

I purchase my Alma BB purse & I love it. lady who helped was a great Salesperson with amazing customer services. Definitely will be returning back.

Disappointed this time.... I still love the store thou. Just THIS TIME I was Disappointed

Beautiful designs however one of the staff continued to give me and my mom dirty looks and disregarded us because my mom could not speak English, so I was translating to her.

Great personalized service by their staffs. They will make you feel very important and they are not pushy to make a sale. They are very knowledgeable about their products. One thing I like with LV is they will try to sew your favorite products that you have bought from them. It might take weeks to have it repaired because they told me that they ship it back to France If I’m not mistaken to be repaired. But overall great shopping experience!

This is the absolute worst experience I have ever had at a LV store. Staff is rude and completely disregards customers. I was in the store on 4/3 and there were about 16 different people in line at 6:15/6:30 ( mind you the store closes at 7). At first the completely disregarded all of us standing outside and then finally responded with a Latino man shooing the line away with his hands through the window. They had the doors locked and refused to let people in who even had appointments. If you wanna buy a bag DO NOT do it here .. they for sure don’t deserve the sales

We tried to return a purse within the 30 day window but we were talked down to and told the bag was “dirty” and unable to be returnedThey had no problem selling the bag in this condition but now apparently they have a problem with returning itBad experience would not recommend this store

Really bad service... they see you Hispanic and they speak to you in Spanish and make you wait until the end... In this location only. Ive been in other locations and you are very well treated...

Great shopping experience with Ray, he was very welcoming helpful and informative but most of all patient as I decided on what to purchase.

Love shopping at this Louis Vuitton store and the one at rodeo drive ! My SA Tracy Smith is AMAZING! Always has good energy and conversates with you ! My first time at this location had gaven me a bad view because my SA then was quick and kind of rude but my second visit i met Tracy and I’ve always gone back to her !!!!!

Poor customer service in this branch. Until now, Tamarae didn’t update my order.

Employees and managers were all down ro earth

Awesome experience! Got assisted by Daniela, she so nice and courteous. You will never feel rejected with her assistance!

Best sales associates at this store. Ask for either Tanya or Ash.

Louis Vuitton is a curiosity, a rarity, and a bizarre freak of nature. Incredibly designed, handcrafted and very expensive items that are somehow being consumed by regular people. Wallets that cost $400 and up, $1,000 sneakers and much more. No questioning the extraordinary design, aesthetic and quality. Their fashion shows are some of the most creative, imaginative and stunning works of art on the internet. Walking into their stores is like walking into an art gallery or Museum. The care, detail and Artistry is absolutely stunning and can be received as individual works of art.

Great Service

This is a picture of me wearing one of the most expensive tops you own with Jeffree Stars new glasses! how do you like the fit?

Great service, even in the Covid season they were very nice to keep the place up and running.

I love this store, just the headache to get to it.

Mike is the best sales Rep. Check him out

My first experience here was with Tania .she was so sweet and so helpful. She took her time and had patience as I tried to make up my mind. Being a Libra it is not always easy. 😊 Everyone was so nice and for that I will be back.

Not much to look at, but you will blow your money up in here thou

I won‘t never going back for this store any more， because what they say is not believe， i order gift july5.2020 for my father birthdays， i was double check do i can receive before july 14，2020， because that day is my dad birthday， they tell is no probelm，now day is come there gift not be allow.be disgraced.

I really like this place with all signature bags and some other stuff. This is the dream store for womens specially for those who love collecting expensive things. So great quality and has a very friendly staff. Very helpful the time looking for the item I like the most.

Awesome associate.

Was there with my daughter, she was looking for a specific wallet but they didnt have the color she wanted. The sales person was very nice, attentive, and offered to order it and have it deliver but my daughter wanted it right away (teenagers, lol) she didnt want to wait. Everyone was nice and made us feel welcome.

It’s ok

Horrible costumer service if you have a problem with a product. After trying to get help with a wallet I received as a gift they completely blew me off because I did not have a gift receipt. They made me feel like I stole something and I even asked them if I could pay for the repair they said there is no way around. Right after I went to Louis Vuitton on Rodeo Drive and they were so friendly and helpful and without asking they took care of me.Please, if you ever care for quality of a product and good care regarding costumer service go to Rodeo Drive.

I just want to congratulate Mr. Alexander Herrera (Client Advisor) for his excellence in customer service. I live in El Paso TX and requested him if I can get a hot stamp and a repair to my luggage strap holder. He immediately sent me a prepaid mailing label to send my stuff. One week later, I received them via next day delivery. He treated me as if I had made a $10,00.00 purchase. Thank you!

Went to this location to exchanged the handbag that I bought from different location. Jordan is the one who help me, hes awesome. He went above and beyond even Im not buying something.I left the store happy and decided to go back and buy another wallet. Jordan is the best SA!

I will only shop here. The Louis Vuitton store on Rodeo Drive only snubbed me. They were so rude and didnt even offer to help. Every time Ive gone to the Louis Vuitton store in the Beverly Center, they have always been quick to offer help, theyve made great suggestions, and made my experiences positive and fun. They are very accommodating and knowledgeable of the brand. They were able to answer all of my questions and didnt hesitate to demonstrate some of the pieces for me. From now on, this is my store. I dont see myself shopping at Louis Vuitton anywhere else.

Staff was amazing, helped me tons and ordered a product for me when they didnt have my size

Nice staffs as well

The staff is the most unfriendliest I have come across in a long time. I was in there last month returning a Christmas present for the purse that I actually wanted. There was a sales lady that acted like she didnt even see us. Another sales lady came along and she was wonderful. So I go in there today no one acknowledges us as we walk into the store. I go over to pick up the shoe that my son wants. I walked past that same sales lady who acted like she didnt see me last time and Ill be damned if she didnt do it again. I pick up the shoe and all of a sudden there she is. Would you like to see a certain size? I said no I need another salesperson! You should have seen the look on her face. She went and whispered to one of the other guys she wants another salesperson. You dont see me you dont see my money. I sincerely suggest some customer service training ASAP.

I highly recommend shopping at Louis Vuitton, at the Beverly Center. I have been a customer there since 2010, and can tell you that you wont be dissaponted with the advisors and staff here. Jordan Vega is very knowledgeable, and I truly appreciate his attention to detail, and I appreciate the excellent customer service he provides. I am really happy to walk in and see him there, because I know Ill be taken care of. I also appreciate Alexander Herrera, who is always polite and is always happy to assist. Honestly, you cant go wrong with anyone here, even the manager is very friendly and is always greeting customers. Again, I highly recommend shopping at LV, Beverly Center, the staff here is truly amazing.

This place is great! Top notch sales reps and very helpful and polite. My and I when in and bought 2 Speedy 30 handbags and received nothing less than great customer service from Sales Rep Jordan V. Great Experience and will definitely shop there again

I forget his name..... But he was really helpful. He knew what he was doing.. I was exchanging a belt.. Great suggestions. Will love to come back

I love to model with my Louis V purse! All the way to fl then dc i go.

If I Could I Would Rate This Zero Stars. Customer Service Was Awful Wasn’t Helped Nor Asked If Needed Help. When Asked For Price Of The Item The Employee Could Not Make Eye Contact But Rather Looked At The Ceiling And Acted As If He Had Better Things To Do.

I was really disappointed with the guy who is on duty today october 17 around 10:30am at this store, he was the only guy there aside from the guard, we pre ordered a bag online the on the go monigram and we will pick up to this store, he let my husband signed the receipt and then gave the paper bag he didint even check if there is something inside, he didnt even show the bag that the purse is complete, he handed the paper bag with box thats it, he didnt open it. i dont really like this store coz they are not nice to customers, this is my second time that they didnt entertain me in that store, and i will never ever go there again, i will tell my friends not to go to this store anymore. id rather go to chanel and gucci, they are nicer regardless of your race and color, they entertain you

Nice place of course nice customer service even though they seem to not communicate well with their online team, in-store they said they didnt receive my order, I had an email, a text and spoke to an online rep saying my order was in store....after a few minutes they found it and things went very smooth from there, they did offer a beverage while they sorted things out

Friendly staff. I returned a 👜 and it was hassle free. The purse was nice -just to plain. Will purchase again in the future

Love this place

Extremely nice and clean. The staff are so kind and helpful

Great service Tracy was awesome came in with my wife was greeted right away and suggested great tips on other purses purchased in the past at other stores everyone was very attentive

Bags clothes belts are availabe their I love it

As usual its expensive but its worth paying for. I love the bags!

We went for exchange a bracelet and the staff were very friendly.

I read a lot of negative reviews and was hesitant to drive here to make a return. Service here was excellent and I had NO issues making a return of an item I never used and was within their return time frame.

Im so happy with the purchase yesterday at Beverly Hills Center that place is the best customer service I ever have they are warm welcome all the people work there is very nice and the manager shes so kindness and sweet and also one person is very kindness of customer service is Mannsi and Jordan Vega they both are great and the best...🖒🤗 i will give Louis Vuitton at Beverly Hills Center a five star for the good customer service.. thank you again for Jordan Vega thank you to Rebecca for your help to .. i recommend for this place to everyone... hope all of you guys have a wonderful weekend.... asking for Jordan are Mannsi is the best customer service ....🖒😉 great experience with this store...💓💖

A very unhappy customer !! Have been loyal to Louis Vuitton as a luxury brand for past 30 years. I have purchased handbags, accessories and luggage from LV boutiques in London, Paris, Hong Kong, Hawaii, Las Vegas and most recently in California at The Beverly Center. It was at this store that I had a terrible experience. I drove all the way from Temecula to purchase a belt and the only store that had the right size was the Beverly Center boutique. It was Dec 26th and this was to be a Christams gift. I was at South Coast Plaza LV at the time and was told I had to pay for the belt over the phone and drive to Beverly Center to pick it up. I arrived just before closing time (approx 7:15-7:30 pm)and did not have the chance to really look at the belt as it was already packed in the box.After my friend wore the belt once, he immediately noticed the scartch on the buckle and let me know. He was so disappointed as was I. On Jan. 21st, 2018, I called South Coast Plaza LV to see if I could exchange the belt and they said yes but advised me to go back to The Beverly Center. I called customer service for the Beverly Center, explained the issue and was told, I was within the time frame to exchange the belt. On Jan. 25th, 2018 when I could take the time off work, I once again drove all the way there only to be treated very rudely by the manager, Rebecca Evans. She did not want to hear anything I had to say and insisted that the only recourse was for me to pay $120 for the buckle. I was shocked that a manager would treat customers this way in a luxury boutique. She basically turned me away without even trying to see how I could be helped. I never had the opportunity to examine the buckle before I left the store and it could have been one that was on display etc. Shouldnt the benefit of doubt be given to the customers ? I now have a very bad impression of LV . DO NOT SHOP at Louis Vuitton at The Beverly Center as you will probably receive better treatment and service at Walmart.I sincerely hope LV Supervisors look into this as Rebecca Evans caused you to lose two loyal customers .

Always a pleasant visit. Friendly and knowledgeable associates.

My local LV store. Has mostly what Im looking for and if they dont they will order it for you.

Coming here expect nothing but the best customer service nationally. Beverly hills and Louis vuitton together is just a master piece.

There services was amazing.I had the experience of meeting zeus curiel..best customer service ever..will definitely go back to get more goodies.

My husband bought LV favorite pm for me as a mothers day gift.thus store is tge best customer service,daniel is very helpful and patience with us,we sure come back here...

Wife loved the buying experience.

Loved it!

Love the service, they always make you feel comfortable!!

Customer service is great selection was all there. Will return

Beautiful place and Great customer service!

They assault employees from other stores and don’t reprimand their employees for doing so. Beverly Center doesn’t care either because they bring them too much money.

Very helpful and I love my new bag!

Bought a pair of shoes here. Caesar was very helpful and the whole store was very welcoming.

The service at this location is lacking in customer service skills. The staff are rude and are lacking in ability to greet potential customers as they walk in.

Lack of customer service. Would be better if they hire more friendly stuff to this location.

Super staff very friendly and professional

Very fast and efficient. Thank you Daniela.

I was trying to return my LV bag and my recipe was here and stuffs was ok but they asked me to provide my credit card even I showed them my mobile bank account information. Unhappy with that

A very nice experience!

Cant wait to collect my this brand.

Better service during the weekday

Best Louis store I been to so far.

Fast and efficient. Thank you ASH

As always a very good experience!

Always nice idea

On deck as usual, kool staff

A nice and clean mall

Excellent service as always

An Icon of Luxury Leather Goods & Lugaage

Very friendly staff and they have complete Range

Try to surprise wife for Christmas but that was ruined by them texting my wife of the purchase....

The greatest place on earth

Wonderful Place to Shop

I love it

Ask for Jordan V. Perfect

I found a rats tail in my clothes

Not very comfortable.

Great belts!