I had a great experience at Los Gatos service department. I brought my vehicle in for a squeaky noise at the brake on a rainy day so it was difficult to duplicate the noise, but the Tech work hard to troubleshoot it, greatly appreciated guys. Couple days later I got a follow up phone call from Russ (service advisor) to see if everything is still good. Thank you Russ!

They are very friendly. Anthony called me when a new car just arrived. The whole purchase process is quite smooth. No hidden fees, which is really annoying! Took less than 2 hours to finish all process.

Los Gatos Acura is a wonderful organization. They have superior customer service in all departments and I will always go back to them, thank you so much!

George and team were awesome on this follow-up appointment!

Great customer service along with a great car at a good price.

Always have great service at Los Gatos Acura. In my latest visit, Russ was as always, was friendly and professional getting my Acura serviced. He explains every thing and keeps you up to date.I recommend Russ and Los Gatos Acura.

Russ was very good about keeping me updated as the service progressed. He made sure the recommendations were clear and explained why it was necessary or not.

George Centeno did an excellent job handling our case. From getting us a ride to our rental vehicle, regularly giving us updates on the repair of our vehicle, to informing us of our options on what we can do since we were from out of town, almost 400 miles away from home. We did decide to let Los Gatos Acura replace the transmission and it looks like our car is as good as new. We are highly satisfied of their service.

My experience at Los Gatos Acura was outstanding. Russ advised me as to what would be done, how long it would take and the estimated cost. He kept me informed throughout the day and my car was delivered when promised. I am extremely happy with the entire team and will definitely be bringing my car back for future service. Thanks!

This was a simple repair - just replace the cover on a rear view mirror - but a very important one as I really didn’t want to drive around with the mirror uncovered. When the part arrived, Thomas got me in and out quickly - excellent service as always. That’s why I keep coming back!

My service advisor George was very friendly, honest and helpful!

I always get amazing service from Los Gatos Acura. The staff’s number one priority is always customer service and satisfaction. They are happy to explain what services need to be done and why. My only complaint, and it’s not high on my list, is that sometimes I feel like they’re trying to sell me services that aren’t really a high priority or a necessity for my vehicle. Other than that, they are truly lovely folks to work with. I will continue to have my car serviced here as long as I own it.

George was very helpful. He has checked our car very carefully and explained to us about the issues with the car professionally. His suggestions are highly appreciated.

Had a great experience as always. The service consultant was personable, knowledgeable, and helpful. The car was ready when they said it would be and he called to let me know the status of what they needed to do and when it would be ready. He even walked me out to the car when it was finished. Thanks.

Overall a great experience from walking in on a Saturday afternoon to checking out a used 2020 MDX that we actually found in Auto Trader online, to test driving by myself (DL & insurance card taken down), to setting up a formal appointment and text reminder to check the vehicle again and process payment and paperwork. All very professional. We pre-paid for two maintenance package deals (does not include tire repairs though) and was able to use our AAA membership to get a nominal discount. Tony Aimonetti helped us and helped me set up my phone bluetooth and showed me some of the MDX drive features and infotainment system before I left the lot. They even washed/detailed the vehicle for us, so that was cool.

I was given a same day appointment.I was very happy about it as I was from Fresno I dont remember the name of the man who answered the phoneI. Very polite.I noticed the car ahead of me. A tech walked around the car to see if there were any surface marks. That impressed me. I went into the service department and was helped by George. He was very friendly and clear about what may needed to be done as my car had a problem starting and we went to Fresno Acura where we live to check on the same problem. They didnt find a problem and as it turned Los Gatos Acura didnt find the problem either. I was relieved George recommend some service issues we may need to address at a future. We go to San Jose frequently and if we need service my husband and I would be very comfortable taking our 2015 MDX to Los Gatos Acura. Thank you for doing a check of my car at Los Gatos Acura. And thank you to George for calling to ask how my car was doing. All is appreciated. Jackie and Ed

Russ was very helpful and professional. We knew what to expect and were updated during the service re timing. Are glad that we purchased our RDX here 4 years ago and have appreciated the maintenance and service since.

I locked my trunk a certain way so that way if someone broke into my car they would not be able to steal my tools in my trunk with that required me to have another fab to unlock my trunk and/or another key to open up my glove department which I had none of. I showed up walking and they helped me with a new key Thank you very much for your service you made my days and my familys day more than you could ever imagine thank you for your help.

After moving to South San Jose Area, Ive been taking my MDX to Los Gatos Acura for my pre-paid maintenance plan. Russ has been great taking care of the scheduled services and handling several warranty related repairs. The service department overall is excellent and Ill heartily recommend Los Gatos Acura.

Russ, my service rep, was amazing. He explained the services my vehicle needed and communicated with me throughout the day to let me know the status. Excellent service and I feel much safer after taking my car to Los Gatos Acura. Thank you!!

Had a ‘Check Battery Charger’ light come on while driving home. Stopped off at Los Gatos Acura to have it looked at. Russ took the car in for service & said they would need to keep it overnight. I told him I had a meeting next day at 11 AM & he had the car ready at 9:15 - saving me lots of driving back & forth. Excellent service - as always!

Excellent service department! George was professional throughout. He greeted and went over the past service history of my TLX. He recommended future services which I wasn’t aware of. Timing belt replaced 6 years or 105,000 miles . Mine had 31,600, so I thought at 105,000 miles but It’s 6 years old this Dec. I bought this TLX here at Los Gatos Acura and brought it here for service ever since. And of course he went over the inspection report and the best perk there, the complimentary car wash at Los Gatos Lark car wash!

I will avoid going to this place! They are dishonest and expensive in my opinion! He told me that the wipers need to be changed and mentioned a sky high quote $180. Just to change wipers!! And I declined the offer. And when we picked up the car, the wipers were found to be torn! They were not in that shape when I dropped off the car. I later spent $65 fixing high quality wipers at Orieilly auto parts. I still think the $180 quote was too high.

I’ve been there half a dozen times already. Always a good experience. Very polite folks, the waiting room is nice, they move efficiently and are very responsive if there are any concerns.

Service was done on time and even extra, complimentary auto wash coupon was given. I couldn’t be more satisfied.

I had an outstanding experience at Los Gatos Acura. my service advisor was Thomas, my experience with him was outstanding ! I will not go anywhere else to service my Acura.

Just upgrade my lease to my 3rd RDX. I am a huge Acura fan (this is my tenth vehicle purchase since I purchased my first Legend in 1988). The professionals at this dealership are knowledgeable, no pressure sales reps who go out of their way to satisfy their customers.

Excellent customer service!! Polite, professional and knowledgable!!

I had been twice at Acura dealer of Los Gatos and Russ is very kind person and helpful

Though this one doesnt have a very large showroom, and not as many cars in inventory, we have been coming here for years to have our car serviced. Bought a MDX 16 years ago here and we came back to buy a new one now. The staff is very experienced and professional. The prices quoted were competitive.

Russ was great. Great service and accommodating.

Excellent service. will recommend for my friends and coworkers

Clean, organized and very helpful staff. I had a smooth experience regarding scheduling, service and call to pick up car when done. They also gave me a loaner car so that I could go back to my meeting or offered Lyft ride.

Trusted dealership in BayArea and also best service shop. From past 8 years my go to shop for any of my MDX issue.

I just want to say Los Gatos Acura never disappoints with their service. I want to share my gratitude to George for helping me getting my car serviced! He kept me up to date on what maintenance needs to be done on my MdX. He gives great customer service and is very honest.

Excellent service. A definitely go to place for me for my car service.

Always very professional, timely and thorough!

I dealt with Russel in service and as usual he was excellent. My car was towed to the dealership and he got it diagnosed and repaired and also arranged for several other needed maintenance items to be done on the same visit. I have always been impressed with the service department and Russel and have been a long time customer.

Service was great .. updates and follow up is excellent

George Centeno (service advisor) is a very honest and dedicated man. He helped us with our problem and helped us to find the solution. Overall, excellent customer service.

We have been customers of Los Gatos Acura since 2001 and have bought 2 cars from them. Their quality service has kept us coming back. They are friendly and very competent. We will continue to do business with them.

Always a pleasure! Feel well taken care of by our Acura family!

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I have had my last two cars serviced at Los Gatos Acura and specifically by Russ Sauer. He is always gracious and professional. He goes over my bill to be sure I am satisfied and answers any questions I might have. If you own and Acura this is the place to bring your car.

I was visiting this service center with rps fluctuations issue on my Acura RDX 2018. My service manager Thomas Finlay did a great job taking care of my car. In just an hour I got feedback after the diagnostic was done with a reason about my issue and clear item by item explanation what should be done to fix it with all price information as well. I would highly recommend this service center and Thomas Finlay to care for your car.

After moving recently to this area, wanted to try out the nearby Acura service center and it was my first time here. Tom was very friendly and he delivered the car well in advance than the promised time. Waiting area was very clean and following all covid protocol. They provided live status update on vehicle service too. Great place overall and highly recommend this service center.

It was a great experience! No problem. Anthony was so helpful!

Vu from Finance Team is an excellent person. Keep up the good work!!!!

Great service, very professional and detail on the items that they found or recommended,

I think they are absolutely great. Very professional, kind, polite and hospitable. I wouldn’t go to any other facility. Seriously!

Excellent services and super fast!

Tony was super nice and patient with us. He even texted me to call him if I need anything. Great customer service. And the manager was very nice as well.

Excellent customer service

I was very impressed with this dealership! Very prompt in talking to me about the service needed, my service advisor Thomas Finley was very knowledgeable and efficient, and they got my car done sooner than quoted. Definitely a friendly and professional organization!

Russ is always very helpful and explains everythingKeeps me informed and is knowledgeableEveryone who I interacted with were courteous and helpful

George was very helpful and all the staff were great.

Very excellent service, I am satisfied of George’s professional service fully!

Always professional, excellent service. And they service Hondas also! I have taken my cars to be serviced here for over ten years.

Russ always takes care of me in a professional and timely manner. Always greets me and makes me feel taken care of with my car needs. Service is great from all the Acura personnel as well and they sanitize my car and make sure i feel comfortable. Great place overall.

They were very attentive and provided a very detailed overview of the car and its many features.

Thank you, to the Auto Service Staff. You a guys are fast and efficient.Thank you

Excellent service by Thomas. Just came in for a routine service, but it was not only painless, he made it a pleasant experience.

My service representative went the extra mile over and over to assist me and make my experience as smooth as possible! Tom F. provides exemplary customer service and is the perfect liaison between the technicians and the customers. He communicates and is always punctual and on-top of all the details. If only all businesses had employees like Tom! My car was experiencing number ours issues and Tom did all the leg work for my warranty coverage, parts and service. Everyone, from the valet to the auto techs to the cashiers are superb. If I could give 10 stars...You will get things done well here and timely!

Excellent service, especially my Service Advisor, Thomas Finlay

Great service and extremely attentive staff!

Great experience at Acura repair shop. The representative was very professional and very quick taking care of the paper work. I wish they had coffee 😳 due to the COVID-19 no coffee was available. Thank you for the great service.

Service was great. Tom and Ed were very helpful and professional. Ed found my problem quickly and solved the issue within minutes. No charge — a big smile and sent me on my way. I saved $250 on a service appointmentThank you Los Gatos Acura. I love my old (11 years) Acura and you menLinda CuryeaSan Jose

Received timely service per the scheduled appointment time. No unneeded problems with my vehicle were found based on their safety inspection. Overall pleased with my first visit to Los Gatos Acura.

Great experience! Max was the best. He knew what we wanted and made it happen.

I received excellent all-around service. I was cordially greeted upon arrival and waited only a few minutes until a service advisor, Thomas Finley, helped me. I informed him of the work I needed. I purchased my 2012 RDX at the Stevens Creek AutoNation Acura dealer and have been taking my vehicle only there to be serviced. Because I live closer to the Los Gatos Acura, I decided to take my vehicle there for future service. There were a couple of parts that needed to be ordered and I was told it would take a couple of days to arrive. As promised, two days later I received a phone call from Tom, informing me the parts had arrived. I made an appointment for the following day and everything went like clockwork. I received a text that my vehicle was ready. Excellent service from this dealership.

Excellent service and communication by George.

Got my service done efficiently with timely status update with phone call and text. Great customer service follow up before and after the service.

I always had a great experience with my car service at Los Gatos Acura. People are very accommodating and very professional. I would highly recommend this place.

Quick and easy. service was excellent… very professional..

Car purchase was effortless! I would recommend if someone is looking for Acura.

Russ, the service advisor, was very knowledgeable and professional. I am mechanically challenged but he explained it in plain English so that I could understand the necessary replacement/repair.

Tom knew exactly what was wrong with my car after I made the mistake of trying out firestone. The team here at Los Gatos Acura are very knowledgeable and friendly. I’m going to keep coming here as long as I can afford it! They’re service is really amazing :)

Great experience at Los Gatos Acura. Staff was very friendly and knowledgeable. My service advisor Russ explained everything in detail to me after my service appointment and my car was ready before the time they had promised me. I would definitely go back to this Acura dealership for service.

My wife and I have been on a search for an SUV for close to 2 years. A part of it has been due to Covid and the challenges of wanting to be at dealerships more than needed. I’ve had my previous Acura’s in past serviced @ Los Gatos Acura and was extremely pleased with their service. So it was naturally easy to connect with them once we decided on what type of model we were looking for. My sales consultant Max Baluch From the first time we connected was honest and very thorough with the process. Not once did he make any type of sales pitches Only delivered information for me to make my own decision accurately. We ordered the new 2022 MDX A spec version knowing that a test drive would be limited but read enough reviews in advance to know I was getting into a good situation situation. 10 days later our vehicle arrive. Max set me up with his financing partner Vu Nguyen Dad did just as amazing from a service standpoint to relationship building. No pressure No sales just pure information needed for a consumer. I felt safe through the entire process, Options were extremely thorough and seamless. It took less than 40 minutes to sit down and walkout with keys. Max Then gave me and my wife a great 30 minute tutorial of the vehicle from top to bottom and couldn’t be happier with his service, financing Team, and Los Gatos Accra as a whole. Without a doubt I would not only come back to Los Gatos Accra but refer Max and Vu with zero hesitations. Great job to the team!

Horrible experience!!! Don’t come here. They are not ready for business. I spent 5 hours waiting for the finance manager to process the paperwork. Only to discover I had to wait another hour and a half because “he was out on a training”.

Tom gave great customer service. Expensive

I absolutely love this place. Excellent customer service. And my 2010 TL is running like a champ. I feel so much safer now. So glad I reached out. If you live your car I suggest you take to Acura of Los Gato . Everyone was awesome. Service advisor Tom technician Esteban Thank you.

Excellent service!

Our go to Acura service place as they gained our confidence by sheer service oriented approach...

Very kind always!

Got my 2019 ILX here.. love it!

Professional clean and fabulous customer service!

The staff was super helpful. They got me in explained the next steps, got me a courtesy car, and got me back home in a speedy fashion. They called me as soon as they had a diagnosis and the job was done quickly. All steps were explained and communicated very promptly and I was able to get my car back with minimal disadvantage. All over my service rep, the cashier, and the mechanics did an awesome job. Highly recomended!

Excellent customer service! Max Baluch is great to work with!

Even with strict COVID protocols in place the LG Acura team quickly provided the necessary maintenance for my RDX. They provided a summary of their findings when I picked up my vehicle.

I have been going to Acura Stevens creek and I was frustrated with their services. I had to wait for an hour to get their free shuttle. I am very happy that I changed my car servicing center to Los Gatos Acura. My experience was awesome with them. It started with the first phone call for appointment, the lady gave talking to me was very friendly. Got my appointment really quick. I came to their location and Ryan was there to attend me. Then I met Russ, he is the best. He explained me at least four times, the things my car needed to change. He called me several times to update me about my car.They loaned me their car for 3 days because my car was under repair. Very happy with everything and definitely coming back to this location for my future services.

Kind and very comfortable services

Had a bumpy start but Vu and Max were great. Got me in and out quickly.

Russ’ customer service was exceptional!

Everyone who works here is gracious and professional and helpful. They are thorough and do good work.

Nice, friendly staff.

Drivers were nice, refreshments were available and administrative were pleasant. However, the wait was too long to even acknowledge they saw me standing in line. ( easily twenty minutes). Otherwise A class place. Probably should hire a couple of agents to help out. Overall A minus

Best Maintenance service each time and always on schedule.I highly recommend their service..

Excellent service by all.

If you own a Acura, take it here. If you own any other brand of car, take it here and trade for an Acura. The service here is worth it. Russ Saur is the most professional and friendly guy who provided me with the quickest and most considerate service ever. Big kudos to this place