Bachmann Subaru service is one of the worst run shops in town. They encourage you to not make an appointment and to use their express service but that often takes 1-2 hours for an oil change. So I made an appointment for an oil change and am going on 2 1/2 hours waiting for my car. To be clear, this is with an appointment for the specific task and no issues encountered. Who makes someone wait 2 hours for an oil change???? [update — still here and going on 3 hours for the oil change appointment at 9.30am. Was told the lug nuts were a little too tight so it took a little bit to take the tires off for rotation … are these people serious?]

We took our 2021 Outback Touring XT in for express service and tire rotation. We were greeted by Tony in the service drive who took our information and had a smile on his face the whole time. The service was performed quickly and we were very pleasantly surprised by the cost of the service. The whole process was seamless. When we picked up the car, Kim explained all charges and was able to set up our next appointment to have a door ding removed and address a random audio issue that had happened twice during our ownership. I can’t stress enough just how nice this whole experience was. We will definitely be Bachman Subaru Service customers and there is an excellent chance that our next new vehicle will be another Subaru from Bachman Subaru. Remember, excellent service sells cars… Mark and Bill Reynolds.

Tony and Bill helped us out tremendously as we ran into some scary vehicle problems on the road travelling home from North Carolina to Illinois. We ran into issues on the highway with our dogs in the car on a 90° day. They helped us address our issue quickly and got us on our way in a timely manner, even though they were technically working after hours. We were tremendously grateful. Big thanks.

I purchased a 2016 car from here a few years ago, and regularly serviced my car with bachman but will no longer be returning after almost $1000 worth of stuff was stolen during my last oil change with them and they made almost 0 effort to rectify the situation. Word

Our salesperson Tori was amazing. Everything up to the financing was perfect. Then they somehow managed to stick us with a $25,000 loan for a vehicle that only cost $16,000. I get that tax, title and transfer costs money, but no way should it cost that much. We will be opening a case with the BBB right away. Beware and make sure you scrutinize every piece of paper you sign.

Let’s be honest, everyone dreads buying a car. I dreaded buying my new Subaru, but literally everyone at this dealership is amazing. They are all so kind, friendly, welcoming and helpful. Even the service department is top notch. I will never buy a car from anyone but them. I highly recommend them. Best dealership in town hands down. Debbie Wattson and Roy in service are some of the best people I’ve ever had the pleasure of working with. I seriously can’t rave enough about my experience.

I had my car serviced here for its 60K mile checkup. As it’s an intensive one, I wanted a dealership to do it to make sure everything is done right. Unfortunately, it wasn’t. I checked the fluids after I picked it up just to be safe. Not only was the washer fluid empty, but so was the coolant which was more frightening. I went back inside and let Tony, the service assistant, know of the issue. He was super helpful the entire time before this and continued to be helpful when I returned. He saw it was an issue and took my car back to the service. After about 15 minutes, he came back and said all the fluids were rechecked and good to go. He said my car had been serviced by a veteran mechanic of 10 years. I really appreciate him double checking, but it makes me concerned for two reasons. Firstly, if he messed up the obvious things then what might have been done incorrectly that I can’t see? Considering the $600 service includes differential and brake work it’s concerning that these things may not have been done correctly while I paid a premium for the peace of mind of having a dealership do it. Secondly, if an experienced mechanic makes these mistakes then what is the quality control procedure like and how relaxed must that be to allow such blatant errors? All in all I guess I’m happy I know I have some more fluids but I am honestly not sure what I paid so much for because it’s not security of mind.

Terrible experience with Debbie. She didnt even call me. Then they offered me 10K on trade in when the NADA books my trade for 17750. Then they didnt budge 1 penny on their car. They were trying to make 8K in profits off of a 8 year old Ford Taurus I was trying to buy. Ridiculous

Even though I had a schedule appointment, upon arrival I was told it would be awhile, they were behind and had someone call off. I asked if they could check out a few issues I was having and was told NO. I would have to schedule that separate. I drove 30 miles for this appt. I was also supposed to get a car wash and then was told because I had a small rack on top of my car, they could not do it because it would ruin their brushes? The customer service this time around was terrible. Not like other visits.Will think twice about bringing my car back here for service.

Just wanted to share my experience that I’ve had over the past month.My car was originally brought in for a small issue that was covered under warranty. It was fixed, and the same check engine light came back the same day I was returned the car. Since bringing back to Bachman, they have went down a rabbit hole of “issues” my car has had, and has now blatantly and very rudely blaming me of “tuning” my car to the point of further repairs. This couldn’t be any further from the truth, and Kim in the service department is the one who has blamed me and spoken to me very rudely. And that is NOT an exaggeration.My car has been with Bachman for over a month. Unfixed. And it is single handedly the worst experience I’ve ever had with a company in my entire life.

The service members and managers are all pleasant people. However the express service is not what Id call express. After scheduling an oil change for the morning, I was assured no one was ahead of me, yet the oil change with their express service took 50 minutes.If I knew this, I would have changed my own oil in 15 minutes and not wasted my time at the dealership.Besides the wait, everything is nice here.

I was sold a defective car. I was not given a loaner or any help getting transportation. I had to fight to get a refund that still hasnt show up

Went for first oil change n 2020 Subaru Forrester was told by salesman at time of purchase first change was complimentary told service advisor who asked sales manager said that isn’t offered not a big deal but not a good look for Subaru should stand by your salesmen’s word. Ps good rule always get in writing no matter how simple

My husband and I were in the process of purchasing a car and we were very interested in the Forester. I even had my heart set on one in particular. When we arrived at the dealership, we were introduced to Ryan Cobb. My husband explained to him what we were looking for. Unfortunately, the one I was really interested in was already sold. I was so disappointed! But Ryan assured me that he would find the exact car that I wanted. He led us through the process of looking at the different types of Foresters that were available. He was able to answer all of our questions and was very knowledgeable about each one. We were ready to purchase a Forester when my husband spotted an Outback. Thanks to my husband and Ryan, I now have a brand new 2021 Subaru Outback and I couldnt be more excited! Thank you!

Dropped my car off for 120,000 mile service. Left with some new buzzing and vibrating noises under the hood. Thought they had broken my splash guard so I replaced it. Buzzing persisted (unchanged) and it turns out the front motor mount was completely loose.Will not return for service here in the future. Went to the dealer expecting perfection and paid for it, didn’t get it. That said, scheduling was easy and their team is very communicative when contacted.

Went Saturday to get oil change. Google says they open at 9am. Upon arrival I noticed sign on garage entry that they were closed indefinitely on Saturdays until further notice. Monday I decided to try after work for an oil change on way home. I called and phones were not working. I then decided to just stop over there and utilize express service. I stood in lobby 10-15 minutes and felt invisible. No hi, no greeting. Two of the three service people were not on the phone so there’s no excuse for no greeting. Finally approached after standing there and there would be 45 min wait. Well add 15 minutes of waiting to the 45 minutes and that is an hour of waiting. Looks like I may be taking my business (out of the way) to Huffman.

I worked with Eric Encarnacion to purchase my Subaru Forester and he was great to work with. He made the buying experience relaxed and easy. Very helpful and I recommend working with him if youre in the market for a vehicle.

Service takes way too long, I was quoted $800 more than what my own mechanic quoted me. Just overall unpleasant experience.

I have always had good experiences with Bachman dealerships and found them to fair and honest. My wife and I were impressed with Santo at Bachman Subaru. Even though we did not end up buying a car from Bachman Subaru, the experience was enjoyable and customer friendly. Would recommend Bachman Subaru and the other Bachman dealerships to anyone looking for a vehicle.

Debbie was amazing. We found a trade in car the same day it came onto Bachmans lot. She would NOT let us buy the car that day...simce it was a trade that came on to the that very day, she wanted it to go through service and detailing first. Definitely not what you think of a traditional car sales person!

Just bought my first Subaru and couldnt be more thrilled. Debbie Watson, my sales person, made the whole process even more wonderful. She was professional, friendly, honest and responsive to all my questions and inquiries. She wasnt at all pushy or pressure-y. She gave me all the time I needed to make my decision and get my finances in order. She was genuinely thrilled for me when I drove off the lot. Great experience!

Had a very unfortunate experience with Santo Biddix. He treated me and my son as if we were a waste of his time. We had to assume his identity as he never greeted us by name. I extended my hand to him as part of my introduction and he completely ignored my gesture. Come to find out, he was bitter about the fact that I was unable to keep an appointment with him from the previous day due to work obligations. So at our first meeting, his attitude toward us was rude, inappropriate, and downright unprofessional. I know a lot of people in my line of work, and word of mouth and relationships go a long way! We couldve been a great contact for him, but I would strongly discourage anyone from doing business with Mr. Biddix.

WONDERFUL EXPERIENCE! Santo Biddix was our specialist....we felt very comfortable with his responses, his professionalism and his all around ability to be of service to us!The finance manager was just as wonderful!And Tim did an Awesome job of making sure my new car looked AMAZING when I took it back for the little extra shine!Thank you all so very much!

I recently purchased a car from Debbie over at Bachman Subaru and it was a great experience. Normally I avoid car dealerships because of high pressure sales tactics but that is not how Debbie operates. She listened to exactly what I was looking for, helped me weigh the pros and cons, and figured out how to get exactly the car I wanted. She didn’t try to up sell me anything I didn’t need. In fact, it was over 6 months from when I first visited to when I finally decided to go with a Subaru. Over that time, she periodically checked in to see what I was thinking but generally left it up to me to drive the process. It was a very different (and much more positive) experience compared to most car sales people. I would highly recommend heading over to see her if you are in the market for a Subaru!

If, its your first time buying a vehicle at a car dealership it can seem daunting or at least it did to me. After visiting several other dealerships with no luck. Debbie Watson at Bachman Subaru made the experience awesome 👌. She was understanding of the needs of my family and I. She gave me an excellent buying experience. I appreciated the fact that she gave me plenty of time to decide and test drive without any aggressive sales tactics.

BEWARE: They want to charge me for damage to my vehicle that occurred while they had it in the shop to a tune of $1245!I was in a wreck in a new 2020 Subaru Outback. I took the vehicle to Bachman Collision Center to be serviced/fixed.They had the vehicle for over 3 weeks before I received it. Within a full day of having the vehicle back all of the check engine lights came on and all of the tech stopped working. I called Bachman and took the vehicle back up there. They reset the computer system and said it was working. Again another day later the same thing happened.I took the vehicle back and they took it to their Subaru shop. They told me the fuel casing was cracked and would be covered under warranty.After a week of waiting for the parts they take the fuel tank out and let me know that the main gas line was was chewed through by a critter. And it would cost me $1250 to get this fixed as its not under warranty.I explained that prior to the wreck and Bachman having my vehicle I never had an issue. After they had my vehicle for over 3 weeks doing repairs I get it back and now this damage has appeared.Robin of Bachman Subaru talked to the Manager (didnt specify name) at Bachman Collision Center. He told me, and I quote I have spoken with manager at the collision center and he stated that they are not responsible for animal damage even if it occurs on their lot. He recommended that you go through insurance.So essentially, since my vehicle was damaged during their repairs they are not responsible and he suggest I make an insurance claim to get the damage that happened in their possession fixed.This is easily the most abhorrent experience I have ever had in my life as a consumer.Legitimately one of the most crooked business I have ever dealt with.

Loved Bachman Subaru on Blue Ridge pkwy!!! The service was impeccable. Not too pushy at all! Ken was an amazing salesman. He listened to what I want and delivered!!!! I bough a car for my husband there and I think I am going to buy one for me now!!! They really did an awesome job explaining all of the different options on the vehicles and gain, their service was superb!

Our salesman, Ryan was great. We were given a very good offer for our trade and the best price I’ve seen within 250 miles on the 2020 Impreza limited we bought from Ryan. New car was ready to go within 24 hours and was spotless. All the pricing was done within 30 minutes on the phone and minimal time was spent at dealership. I highly recommend Ryan and Bachman. Kelly

I loved my experience at Bachman and that says a lot since I go out of my way to avoid sales people. Ken Sutton was wonderful!!! We knew what we wanted and he helped us find it and made the process so easy!!! Thank you so much for all your help...you have made us loyal Bachman customers.

Debbie Watson helped us get exactly what we wanted - the color and every feature! She is very customer-focused and knowledgeable about the Subaru vehicle suite. We LOVE our new Forester. It drives like a dream. Go see Debbie!

I cannot recommend this dealership enough! I worked with Bob, who was so nice, patient, and helpful. He went above and beyond to help me find the car of my dreams. Everyone at the dealership was excellent about communicating with me in a timely, and professional manner. At no time did I feel rushed or pressured, which was a huge plus for me, seeing as I went by myself and have bad experiences with pushy salesmen at other dealerships. If you are looking for a car, I cannot recommend Bachman, and specifically, Bachman Subaru enough!! We will be back in the future!

I havent bought a new vehicle in over 15 years. This is my first Subaru and it will not be my last. I love my new Outback. My adventure started with Client Care Specialist, Tom Kennedy. Told him what I need and he selected the Outback and directed me to Subaru Specialist, Bill Rosenbarger. Bill was super great and walked me through everything the Outback had to offer and even helped me set up the apps. Wonderful guy...good luck in your retirement, Bill. Also need to mention Finance Manger, Zac Inger, who made the process as painless as possible. Many thanks to all of you. ---Jacquie

Excellent car buying experience, and I am all around impressed by bachman and particularly my sales staff, Nancy.First, I negotiated down on a vehicle, turns out it was out of stock. I could have waited for it to be delivered, but instead I got the premium version with even more off. I did this all via text before even getting to the dealership.Second, I told them I needed a certain amount on my trade in for the down payment. My trade wasnt worth that much, but they got me an offer for 1000 more than any other dealership in town.Third, I told the sales staff I was in a hurry (I know how dealerships go, they keep you there for 6 hours to exhaust you and feel like youve invested too much time to walk away from the deal), and they expedited the process. Like really expedited it. I was never sitting around waiting. The finance fellow (Brian I think, big beard very friendly) sped read through all of the warranties, and did a good pitch in record time (I opted for no extended warranty and he didnt push it). I was in and out in 3 hours, most of that being the test drive and credit check.Overall I would highly advise using bachman for anything. They were great about communicating and not being too pushy on anything. They didnt spam me with calls, didnt send template emails, and didnt push me to get anything I didnt want. I got a great price on a great car (Subaru Forester). And Nancy was extremely knowledgeable about the car, she knew all the features, all the specs, and had really done her research on some of my biggest concerns, like the CVT, the AWD, and the seeming lack of hp (it drives great and peppy, especially for a 2.5L on an SUV).I used their website and did the truecar estimate for my trade and they called me one time to discuss their inventory.

Very nice and professional guys. I knew what I wanted when I went in they were honest and straight forward didnt try to upsell with a different vehicle I know some dealers will do that. The purchase was easy and on way within an hour. Definitely will go back when I need another vehicle.

Great dealership! Picked up a 2016 Subaru WRX and traded in my 2015 Focus ST. Ryan Cobb was fantastic! Great car knowledge, real car guy. Zach, the finance guy, was also great! Overall wonderful experience and Im pleased with the deal I got.

Excellent customer service! Santo, went above and beyond to make sure that me and my family found the perfect vehicle. We told him what we wanted, what our budget was and he delivered! The process was quick and easy, will definitely be purchasing our cars from him in the future! This scale only 10 out of 5 stars for sure!

I bought a 2020 Subaru Forester from Debbie Watson. Debbie was professional, helpful, and wonderful to work with. Bachman Subaru and Debbie provided excellent customer service. They worked hard to help me find the Forester I wanted, and create a good deal. I highly recommend Debbie.

Debbie and the staff went well beyond expectations to help me find a vehicle within my price range.I, like so many others have been adversely effected during this COVID 19 crisis. As a result, I have been laid off from my teaching position at a local university. To add to my difficulties, my car was stolen and I desperately needed transportation. In addition I recently purchased a home and have been at my new residence for less than a year.This perfect storm of events meant that finance companies would not approve my purchase even though I had a substantial down payment, a good credit rating, own a home, and had been in my university position for ten years and should be called back in September.Financial institutions, bailed out by the taxpayers in 2008, advertise their hype about being here for us, are not there when we need them most.Despite these setbacks, Debbie and her team were in constant communication with me for three days as time and again my financing was denied.Debbie was undaunted. She empathized, understood my situation and continued to search her store inventory and came up with my 2008 Subaru Outback. The price was within range of what I could afford.Her effort and diligence were above and beyond expectations.I am delighted with my new used car and the service I received from the Bachman Team. I will certainly recommend Debbie and Bachman Subaru to my friends and family.

Our experience was wonderful. Even though, it took us a long time to make a final decision. Ryan, our salesperson, very patient and was very helpful throughout the whole process. Love our new Forester Sport!

Professionalism throughout the entire process. We had friends who purchased recently and highly recommended a certain salesman. Since the woman we purchased our previous Subaru from was no longer employed at Bachman, we asked specifically for the salesman recommended to us. He was well informed about the vehicle and assisted us in our questions. We were offered a fair trade in value and a fair price on the new vehicle. We were very happy with the entire process and the vehicle was super clean and prepped for us when we picked it up.

Debbie Watson is a seasoned sales employee who is trustworthy, professional and intelligent. She explains all questions and follows through with registration and insurance.Debbie personally demonstrates all the features with you in the vehicle hands on. Her expertise and knowledge is most welcome.Her prices quoted are more than fair. This is my second Subaru that she sold me and I couldnt ask for anyone better.If repairs are needed, Subaru has a shuttle service to and from work and home.Debbie is consistently available. reliable and a credit to the great manufacturer Subaru..Kathleen Budziak

I would not recommend buying a used car here.In the same month of purchasing a used car from BachmanI had to deal with a broken serpentine belt, a giant coolant leak with multiple hoses, and the car stalling out.I also had to get new rotors and breaks, a new cabin air filter, and all of the fluids had to be topped off.I would have thought the service department would have checked all of these things over more carefully.The car was not safe to sell.I am not upset because I bought it as isI am just disappointed with Bachman Subaru

I had the best experience buying my new car here! Everyone was very helpful and friendly and I’m sure I got the best price possible.

Erik was very help-full. He is very knowledgeable about the product and very friendly. Highly recommended!

Worse dealership experience ever. They talk about hassle free experience - it was nothing but a hassle. Need to move into the new century.

I can’t say enough great things about my experience with Bachman Subaru and Ryan Cobb in particular!! We started the process of looking for a Subaru right as everything was shutting down. Not exactly the best time to start looking for a car. Even with all of the changes in how businesses were being run, Ryan was always there to answer all of my questions and there were many!! We walked away today with an amazing 2019 Certified Pre-Owned Subaru Forester Sport and I absolutely love it!! The warranty is amazing and the car itself is pretty special. Kudos to Ryan for his patience and ability to get the deal done!! I look forward to many more years of doing business with Ryan and Bachman Subaru.

Dropped my Legacy off for a recall and received excellent service in a timely manner. Felt as if I were a regular customer. Kim in service was exceptional and Norm went out of his way to drop me off at work and pick me up when service was complete.

I had a great experience! The staff was friendly and helpful. The process was fast too. I would definitely recommend Bachman Subaru!

I was very sad to see the sales person I usually dealt no longer worked there but Bachman set me up with this amazing lady named Debbie Watson. She was kind and was very interested in what I wanted and needed in a car. I won’t be needing another car anytime soon but when I return I can’t wait to sit down and talk to Debbie again. This is my 3rd Subaru from Bachman and I plan on coming back every time.

Thank you Erik Encarnacion for helping me through my purchase of a new Subaru. He was terrific and very helpful informing me of all the new features on my vehicle.

This is my second Subaru Outback from this location and I would not go anywhere else. Not only do I purchase my car, but I continue to get it serviced here, as well. Both, the Sales and the Maintenance departments are top notch.Next time you’re in the search for a new car...call Bill at Bachman Subaru!

Fantastic service from top to bottom! Chandler helped a ton over the phone to weigh the best options for us, and Erik picked up right where he left off in person the next day. Before we knew it, we were driving off the lot in a certified pre-owned that worked out wonderfully. If you want great service and an equally great product, it’s hard to beat Bachman Subaru.

Mike Angelini was great! I arranged to test drive a car and wasn’t impressed. He took time to listen to what I wanted and made a recommendation. I ended up buying that car a few days later because it checked all my boxes and I love it. Financing was easy too. Everyone I met at the dealership was great. Thankful for the excellent service!

We had a great experience buying our first Subaru. Ryan C. was an excellent sales person. The staff was welcoming. The finance manager explained everything extremely well. Ryan took extra time beyond his work day to go over every feature of our new car. We would highly recommend your dealership. Ryan did an extraordinary job to make sure we were 100% satisfied. Thanks!

Good folks. Im a repeat customer and very pleased with buying experience.

Santo was great! We went in with a specific car/equipment in mind. The car was on order and delivered in a timely fashion. The process was easy and smooth, from the test drive to the financing. We’ll definitely be back when we’re ready to buy again!

Great Subaru location this is where I can always find my OEM Parts

I had a very good experience purchasing my first car at Bachman Subaru. Santo Biddix was very professional and got me into a car that is reliable and in my price range. I never felt pressured to make a quick decision. The whole process was smooth and I would highly recommend Bachman Subaru to anyone looking for a new ride .

Great service at Bachman Subaru with Michael. Easiest car buying experience I’ve ever had. No pressure while looking and a quick process to purchase. Would definitely recommend

Worst experience ever trying to buy a car. I would give no stars, but I can’t. The sales representative that they put me with mustn’t have wanted to sell me one. Her name is Debra Watson. So I couldn’t finance the one I wanted. She never tried once to negotiate even after telling her I have a significant amount to put down or buy with. Complete waste of my time trying to buy from them. Their website even says they sell to low credit scores. Don’t know how she has so many plaques on the wall for representative of the month. She didn’t put forth much effort to sell me anything. Don’t waste your time with Bachman....

Bachman Subaru is a great place to buy a great car. My salesperson, Bob Shewalter, worked with me to get the car I wanted sent to Bachman from another dealer, helping me get a fair price on my Outback trade-in, working to get discounts on my new Forester - and all of this by listening carefully to what was important to me and not pressuring me. I really appreciate the experience.

I was hesitant at first to start my search for another car at a dealership. Most of the time I just feel like Im being sold. But that was not the case here. Nate Loden was really easy going and very knowledgeable. I had done a bunch of research into what I wanted but he found some better camping options for my needs, all for an adorable price.

I am 23 and this is the third time I hve bought from Debbie. She always treats me like one of her own, and makes sure I get the best deal for my money. I will shop with her for the rest of my life.

Spent time on the web looking for a Subaru. Used one site to define purchase cost and old vehicle value. Said that the numbers aligned with what I found so the sale just flowed with no hassles. Bob was great, no pressure just answers and information. I would recommend Bachman if you are considering a Subaru.

My salesperson, Debbie Watson, was the BEST! She answered our questions fully. No high pressure...no annoying calls, texts or emails. She waited until I called back the next day to say I wanted the car. Debbie let the car sell itself. And I got a great price. I highly recommend Debbie and Bachman Subaru.

Not at all what I was expecting out of a dealership purchase experience. I came from out of state to look at a particular vehicle. Our salesperson, Ron, was friendly and humorous, never once pressuring us one way or the other. The finance manager, Zak, was thorough and personable during the finance portion. Thanks to both of you!

Easily the smoothest and most pain free car buying experience I’ve ever had. Erik was excellent. Can’t recommend him enough!

Ron and Brian were fantastic. They made the experience seamless and enjoyable. Both were very personable and actually cared that we were getting the best deal and service. I highly recommend purchasing a vehicle from them.

Basically, all aspects of this purchase have been handled in a very good way--when there were issues the sales person worked with me and her manager to resolve!! She was even generous enough to pick me up and take me to the dealership. I needed an expedited experience at the dealer for the purchase and all was arranged and managed nicely.But most of all, when there were problems, the staff---including the financial manager worked with me to find a good solution and all in favor of the customer.

Ryan made the process Easy. I let them know what I was wanting to pay and they made that work. It was a great experience and will definitely keep buying my Subaru’s from Bachman. Also the parts department is great too

Im so happy with my new car. Thanks for being professional. Ive experienced gender bias numerous times in my past car purchases. This time was so easy and non biased I had to comment. Ryan was wonderful supportive and flexible. Happy I bought from Bachman. You have a loyal customer. I ve had Subarus only since 1983. 1 justy 2 WRX and 2 foresters. The latest purchase is my second Forester. Thanks so much!! Both WRXS lasted to 200k miles before I had a repair I felt was too much to invest in the car. I already found a buyer though. Love love 💕 Subaru!

I bought my used Subaru through another Subaru dealership and had a great experience, however, dealing with the service department was a different story. I’ve been having oil consumption issues since I bought it and it turned out to be a common issue for the year my Subaru was made. Anyways, it came down to an oil consumption test to prove the issue was happening in order to have my part replaced.After 2-4 oil consumption tests with the other dealership, they kept saying we passed the test and there was no issue. Obviously, that wasn’t the case as you can tell by the amount of oil consumption tests we went through. They said we have to drive the vehicle 1,200 miles and then they’ll test it then, however, we were having this issue at 3,000 mile mark. Finally frustrated with this dealership, we decided to try Bachman and it’s been a world of a difference.They were completely understanding about our situation, sympathetic to our frustrations, and even went above and beyond to provide information about the oil consumption test that the other dealer failed to inform us about (like there’s a certain equation they have to figure out how much oil there should be, no matter how many miles were driven— I hope that made sense as I’m a woman and my knowledge of cars is decent but not advanced in anyway!).They told us to bring the car in immediately when the oil light comes on, instead of the 1,200 miles we’ve been told numerous times and with only ONE oil consumption test performed we have a resolution! They’ve been very thorough with everything as this is a complicated problem, bought the part (which arrived really quickly) and now have an appointment set up to finish the task at hand. And they are giving me a loaner car. Needless to say, my husband and I extremely please with how this dealership and service department have treated us and I truly do think they have the customers’ concerns in their best interests.

Just purchased a car with the help of Ken Sutton. Ken was helpful, friendly and accommodating to my car needs and questions. We also managed to complete the car search and purchase within 24 hours, which was awesome since I’m from out of state. Highly recommend Bachman-Subaru as a safe, honest place to purchase a car.

We enjoyed working with their helpful and friendly staff, in sales, finance & service.

I had a wonderful experience at Bachman Subaru. To get the car I wanted I had to drive 2+ hrs to Louisville to get it. I called the dealership about thirty minutes before I arrived and when I got there they had washed it and got it ready to go and we hadn’t even talked price yet lol. My salesman Ashton seemed new to sales but made me and my wife very comfortable with the whole process and was very easy to deal with. All in all I can’t say anything bad about my experience.

Bachman Subaru has been stellar with not only their SALES Team (Ron, thank you), but also their Service Team as a whole. I have always been greeted with respect and a desire to assist. I have owned Subarus for several years and I am always coming back because of the amazing team that is behind the Brand at Bachman in Louisville.

Ryan was a great salesman at Bachman Subaru! Very polite and when we made an appointment with him for help with some of the features he was great!!

After doing some research on what would be our next new car purchase, Subaru won hands down. Next was to find a dealer that could help me find the vehicle that would fit our needs. So we chose Bachman Subaru & Bob Shewalter found us that said vehicle, a 2020 Crosstrek. Thanks Bob & Bachman Subaru

Great follow up when I showed interest in car. Overall a great experience!

Friendly and informative staff. Ashton made my car buying experience during this pandemic a breeze. He was very helpful.

Debbie Watson was awesome ... So helpful and caring. The finance guy made things easy. It was the best experience Ive ever had buying a car.

Ryan was very pleasant and patient as my wife and I finalized paperwork on the car while my 4 year old son banged around his office with toy cars. Ryan wasn’t pushy in trying to sell us the car we purchased nor with the financing. Car buying is one of my least favorite things and the laid back nature Ryan has helped everything to go smoothly.

I am 68 years old and have purchased a number of cars always dreading the salesperson interaction. This experience was not only the best ever but actually enjoyable. Debbie was never pushy, always knowledgeable and available for my many questions. Really enjoyed my car-buying experience!

I’ve purchased 2 cars from Bachman Subaru I also have them serviced there. Always a great experience working with them. Highly recommend!

We spent time with two different salesmen when looking to upgrade to a new family car. Both Bob and Nate were fantastic to deal with - zero pressure sales. Their job was to let us know what features different models had and let the car sell itself. They answered all our questions, met with us four different times, showed us 3 different SUVs and were always patient, enthusiastic and helpful. We would highly recommend Bachman Subaru - especially Bob or Nate - to any of our friends or family.

My experience at Bachman Subaru was a great visit. Debbie was great she knows her product. She was every helpful helping me with picking something I wanted. She knew just about everything about a Subaru. She made the purchase every easy for me. I hope that this will not be the last time for me in purchasing a Subaru from Debbie.

Great buying experience!! Everybody was very helpful and courteous

Ryan Cobb was an excellent salesperson to work with. He was honest, responsive, and easygoing. There was no pressure to buy, but he worked with us to address our concerns and made the numbers work so that we were comfortable with the deal.

We had a very pleasant experience purchasing our new Outback.Our salesman, Mr. Ken Sutton, was very courteous and knowledgeable. Our business man showed kindness and knowledge to us as he closed our deal.I would give each person we dealt with with the highest rating possible and we will refer our friends and family to Bachman Subaru.

If you hate high pressure car sales people and the long process of paperwork this is the place for you. My salesman, Bob Shewalter, was knowledgeable and never pushy. The finance guy was quick and to the point but there are a lot of extended warranties available. The explanations will allow you to tailor the extended warranty to what you feel you need. No pressure here either. I’d give Bob and the dealership 10 stars if that was on option! And to top it off I absolutely love my Subaru Ascent.

For scheduling left message and had quick call back this time from Kim. Then brought car in early and service started early. Happy with service and feedback.

Debbie Watson made my experience of buying a vehicle very easy. She was friendly, informative, and went out of her way to ensure I got the car I wanted. Bachman Subaru has always been top notch when it comes to Sales and service.

We had a great experience at Bachman Subaru. Erik E. helped us out immensely! We met for a test drive with Erik about a month ago, maintained communication throughout my decision making process, and completed the purchase paperwork with him. He made the process quick, easy, and enjoyable. Having had a tedious experience in the past with my partner’s car at a different dealership in another state, I was extremely pleased to have had the chance to work with Erik. Would definitely recommend both him and this dealership based on my recent experience.

First time customer for service on my recently purchased Outback (from an out of state dealer). Robin Durham was super helpful and knowledgeable and patiently answered all of my questions. The pricing is competitive, the service department had my car ready EARLY, and the complimentary shuttle service saved me a bunch of hassle. Super impressed with Bachman and will absolutely continue to use them for my service needs!

I love my new Subaru! 🥰 It was a quick process too!

Michael Angelini assisted me in purchasing a 2016 Subaru Outback. He was phenomenal in ensuring I chose a car that fit my budget, had the features I was looking for, and was available at all times to answer any questions I had. When the time comes to purchase again, the experience received working with him and the larger Bachman Subaru group has definitely made a tangible impact in my future consideration for how and where to purchase a vehicle.

Friendly and most importantly not pushy sales team. I talked with a few members and everyone was very nice and helpful. The vehicle we wanted was not in yet and they kept me informed of expected arrival. The vehicle arrived as expected and was waiting for us that evening. The salesman (Ken) spent time showing us all of the features and even took the time to link our cell phone to the car before we left. Overall a very smooth purchase. I will buy here again!

Santo did an excellent job the few times I visited. He was very knowledgeable but also not pushy, and did a great job helping when it came down to the actual buying. Highly recommend.

Ryan is the man! Very happy with my experience buying a car from him!

My experience has been great here. Ryan Cobb was the salesman that helped me, and he was very personable and trustworthy. I would recommend both Ryan and Bachman Subaru.