The sales staff was amazing. Went above and beyond to find me a car in my price range. Their hard work was appreciated!

This place is amazing. I have a vs beetle and my radio was stuck in the safe mode. I tried to everything to fix it but nothing worked. I called here and made an appointment with a vs specialist. His name was Adam and he was amazing, very friendly. The service was super quick and very cheap. I had a great experience.

When it comes to the Mazda service area, Ive not had the best experiences. When I get oil changes, they bombard me with non essential things to spend money on. I came for an oil change. Let me know what you recommend on a piece of paper about servicing my engine, and I’ll review and decide.Yesterday I had a flat, needing a repair or replace and they said “we close in 20 mins I don’t know if we’ll get to it” and I explained I had an important place to be in bowling green for work and that I needed to drive and leave at 5:30am. They took my tire, said there were no leaks, and filled me up. This morning my tire is flat again. And I could not make it for work.Today I’m calling the front desk, and no answer. Finally I get a pick up and the woman answering is rude and cuts me off (same as yesterday) to ask if I need Mazda, Volkswagen, or Subaru. And directs me to another line that rings twice and goes to a voice mail. Ive left a voice mail and no call back.I understand being busy, and I understand yesterday being the end of the day and wanting to get home, but I’m 22 Weeks pregnant and put a donut on my car after a 10 hours shift myself in the hot sun, and brought my tire over to be fixed or replaced so I could get to bowling green safely. If I hadn’t noticed it was flat and tried to drive it an hour and 45 mins there, I could have blown out and been hurt. Or been stuck.

I spent the last hour retrieving my wife’s car from one of the service technicians who took her car to his house in Bardstown, KY because “…it needed to have some miles put on it after some warranty work was done.” Only found out because my wife has a tracker in her car and wondered why it was not at the dealership at 8 p.m. and was being driven around Bardstown, KY.Called Service Manager and he says this is routine. Doubt many people would expect their cars to be driven to someone else’s home for the night 30+ miles away. I suspect he is telling the truth that this is routine as the service technician had the “service ticket” with him which tells me he knows he needs to take that paper home in case he gets pulled over so he can show why the car is not in his name.Bottom line is if you want your car fixed and don’t mind some extra wear and tear and miles on your car, take it to Neil Huffman Mazda dealership service.

Everyone there is incredible. They make sure youre treated like house guests and not a sale.I walked in prepared to haggle and deal my way out of things but Tyler gave me a fantastic OTD price before I even asked.Shawn made the signing process seamless and couldnt have been more helpful. And most of all, William.We left to get food before our long drive back home. When we returned to pickup our cars, William invited us back inside to the guest area to eat and hang out as long as we liked. He even took our food and carried it upstairs himself.I dont have enough nice things to say about this place and I encourage everyone to go there for their next vehicle.

Milena Hendrick and staff found me the perfect auto at the right price. The dealership was clean and followed all pandemic protocols. Milena helpful in finding my car, and she made the delivery pleasant and helpful. I look forward to working with the dealership for years to come.

Had a great experience purchasing a 2015 Mazda 3 back in December. I love this car and I can’t wait to find my next Mazda at Neil Huffman in 2 years or so...Just took it in for the complementary maintenance yesterday and the experience was flawless. In and out in about 1.5 hours, but it was a full check up and I got a good nap in upstairs so I’m not complaining!

The online sales manager didn’t want to work with out of state customers and offered zero flexibility to get a deal done. Clearly he has too many customers and not enough vehicles. I recommend taking your business elsewhere.

Best experience Ive ever had buying a used vehicle. Our sales associate Milena was friendly and knowledgeable - there were no high pressure tactics or the typical back-and-forth you experience at the dealer. She answered all of our questions and offered an honest and trustworthy opinion on the car. We couldnt be happier with the experience, and will gladly continue to bring our business to this location.

Malina was super nice. My mom asked lots of questions and Malina was very patient and informative.

My experience was painless and easy. I purchased my first car and Milena made me feel right at home and walked me through the entire process. Overall a very positive experience!

Great experience with Neil Huffman again! Milena Hendrick was very helpful. She provided straightforward answers to every question, and was very knowledgeable about the vehicle we were looking at and eventually purchased. Pricing was transparent. Finance did a great job of explaining additional packages available without pressuring. Thanks.

Milena is a person really sweet, nice. We felt very glad, happy for someone like her to help us.

Have not gone anywhere else since I bought my first car from them almost 20 years ago!

Milena Hendrick made my car buying process a breeze! From the time I first walked in the door to the the time I drove my car off the lot, I was 100% satisfied. She continuously went above and beyond for me! Each employee I dealt with at Neil Huffman communicated well, made sure I was informed throughout every aspect of the process, and made me feel confident in my purchase. I will be recommending Neil Huffman Mazda to family and friends!

Excellent customer care! Got an exceptional deal.... I would recommend for sure!!

We were looking into purchasing a new vehicle for my mom. Despite having several reluctant sales efforts with other sales associates, Milena was persistent in making the deal a reality. She consistently communicated with us and went the extra mile in securing a compromise in price. She was respectful and business oriented. Work with the best, see Milena.

It was a great pleasure to buy a vehicle from Neil Huffman Mazda. It was the best car-buying experience I have ever had. They are open on Saturdays until 7 p.m. which made car-buying easy for us.Milena was friendly and knowledgeable and quickly helped us find a CX-5 at our pricepoint. She stayed in constant contact by phone and email. If Milena was out of the office when we emailed her, Sherry quickly replied letting us know when Milena would be back.When we arrived at the dealership, Travis met us in the parking lot and escorted us inside for our appointment with Ketra. He brought us sodas to enjoy.Ketra was delightful. The paperwork was completely in order and quick and easy to sign. She made sure I was connected to the MyMazda app and explained everything about how to operate my new car. Since she drives a CX-5 too, she was able to answer all my questions and demonstrate how everything works.While Ketra and I were in the new vehicle going over everything, Shawn and my husband talked at length about the ceramic coating and other finishes Mazda offers. Shawn was knowledgeable and honest about the finishes on Mazda vehicles. Without hard-sell pressure, he also offered us an extended warranty, which we purchased.The showroom and restrooms are spotless, which we much appreciated after a 6-hour drive.As we were finishing up, Jerry recommended two restaurants in La Grange where we were spending the night. We ate at the Mexican one and it was outstanding.From start to finish, every single person we had contact with went over and above to be friendly and helpful. We live in Ohio 375 miles away, but we travel frequently. If we are close to Louisville, we will be sure to stop in and say hello and arrange for an oil change.You can be very proud of your staff. We will definitely recommend you to others, and we will call you first when we are in the market for another vehicle.

Great used Santa Fa sport for very good price. Sales and Finance departments were friendly, fast, and upfront with me from the beginning. They made the process of buying a car, which is always tough, the best I have been through yet.

I had a great experience they are nice and really helpful good job

Milena and Jerry were awesome Im very happy with my new car

Milena Hendricks was excellent. Knowledgeable and friendly. Can’t say same for one person not truthful with me twice. Another employee brought me my new car back from being serviced today not wearing a mask. Hoping for next 2 weeks that I don’t get sick. Won’t be back .

This is my second purchase at Neil Huffman, Im happy with my vehicle, but Im not happy with the extra powertrain warranty I purchased. Thinking if something happened, Id be covered. Boy was I wrong, I paid an extra $2000 dollars that only cover tire rotation and oil change. I know a contract is binding but I feel I was misled. I wont be back nor will my family and friends. Dirty dealing. They got their commission but lost a customer.

Milena Hendricks was a excellent to work with. I purchased a car from out of town and was very concerned about the process. She and the rest of the team were very responsive and knowledgeable about the process. She was even communicating with me on her days off. Thank you for your efforts.

Milena was awesome. She was very knowledgeable about the car I purchased. She took the time to explain every feature of the car. Very friendly and best experience I have had purchasing a car.

My sales person was Milena and she was the sweetest! I felt no pressure from her to make any abrupt decisions and I felt like she really tried to meet all of my needs. I could tell she is a truly genuine person and I would definitely recommend.

Had a great experience here. Ketra Taylor was amazing!

Milena Hendrick is a wonderful sales person, easy to work with. The entire staff is friendly, the dealership is bright and clean, and cars are top quality. Thanks everyone for a good experience !

Ketra was very helpful in getting information on the car and communication promptly. Used Car was a good price just after test drive was too big SUV.

Trey was very helpful and showed us the car we eventually bought recommending it after we test drove another vehicle. Everyone was very helpful and would buy another vehicle there for sure.

So I called Mazda, 4926 Dixie Hwy #102, Louisville, KY 40216, to get the free old change and car wash that they advertise for health care workers. The lady that works in sales tells me that I have to have a valid license/id (I have a permit and we have 2 family cars), paycheck stub, and work id. Cool, I can do that. I gave her the make, model, and year of our vehicle.She acted like I was lying to her and explains that the vehicle has to be mine and that the truck is too old for services (ITS A CLASSIC!). 😂 TOO OLD for a oil change and car wash.🤣🥴✋👌👋First of all, you dont know me or my situation. We are in the middle of a Pandemic (critical times), my kids are not in school and I depend on their dad to take care of them while Im at work. He has always dropped me off and picked me up. It doesnt matter which vehicle he uses on which day and I dont believe that it was mentioned in the fine print. My vehicle is just as important as anyone who drives to work.Rude and very poor customer service from Michelle at Mazda on Dixie highway. And if she tries to deny it, I recorded the whole conversation. #Mazda

Thank you so what a great experience with the first new car Milena

I am changing my review from 5 star to one .. i gave 5 star because Milena came to me with innocent face and requested me for 5 star and said otherwise it ll be problem for her .. This dealership is rip off.. stay away from them.. specially sales guy name william .. he is very rude.. stay away you will get better prices and deals.. and Also from Milena .. she ll come and ask from you for good review even if you get bad service .. after all things are done.. she is something else.. beware guys..

My experience with Neil Huffman is always amazing! From the service desk to maintenance and detail they always go above and beyond on their job!! They’re so helpful and any questions you need they are more than happy to help with!

Called about having a car in stock, drove and hour and a half with cash in hand. Only to find out they could not find the car. Yikes.

Milena was an absolute professional and sweetheart! She was knowledgeable, friendly and patient. I would recommend her all day long! This is our second wonderful experience at Neil Huffman.

I have tried to get ahold of the service manger for days now. Not once did I get a return call. Payed for a diagnostic for a vehicle under warranty. Had a video showing the engine knocking was told they had no proof that it was my car. Worse customer service I have come across from any dealership. Ive been in customer service for years and never would treat a customer this way. I would definitely not recommend them to anyone its bad business.

1st... My overall experience was not horrible.Sherry, Trip and the Finance team were all over it and did a great job. I feel that the sales team needs some more training. My experience was fine up until I drove off with my trucks gas tank on empty and the truck not “Detailed” at all. The truck was simply ran through a wash and wiped down to dry. Far from the detail I was looking for.... I buy allot of cars and I’m easy to work with. I only asked my salesman to ensure the paper was printed for signatures and the truck was ready for pickup (detailed and gassed up). Paperwork was a go, the rest was not....

Had a great experience with Milena as she was patient with me through a somewhat complicated process and was very nice and helpful!

Not military family friendly at all. Inquired if it would be possible if my family member who is actively serving overseas could co-sign through email or overnight and they flat out denied and said I would need 4000 dollars. Obviously not willing to work with military personnel and they’re families.

Earl was a great salesman and helped make the entire process pain free. Great customer service.

Bought a brand new car, and was told that their auto detailer left early so the car would stay over night and we could pick it up the next day after it was detailed. Fair enough, it was late as the only time we could go was after work. The next day we arrived around 6:30, and the car was parked outside. We went in, got the keys and the happy Thanks for shopping with us and drove home. Only when i went into the garage under decent lighting we saw that the detailing that was provided was tirewet on the tires. I can still see the tape marks from the protective shipping covers all over the car (looked like scratches at first). What sort of place details a car, but doesnt even wash it?This was the second time Ive bought a car at a Neil Huffman dealership, and the second time theyve dropped the ball. This auto group wont be getting a 3rd chance.

Milena was really nice, and did a great job taking care of me buying a nice car.😊

Really nice relaxed people then no haggle pricing removes pretty much all the stress of buying a car

Very good experience and an excellent sales person Milena Hendricks. Knows product and a good sense of humor.

Milena was very helpful not pushy at all the best experience I have ever had at a auto dealer would reccomend her and the dealership to anyone

Great customer service, great care! Our personal sales rep Chris Jackson was A+++ in his field, his knowledge and expertise on the vehicles were extremely helpful and made sure we got the best vehicle to fit our needs for the best price! Very impressed!

I bought a KIA Optima on September 15th that broke down the next day is still at the dealership. The salesman Earl Drake never returned any of my calls after I left the dealership. They lost the car after losing the key that have never found, didnt hear from them for weeks and have had to keep visiting to contact them. Finally they called me Monday to tell me it was ready but they still didnt have a replacement key for it yet and when it does arrive Ill have to take it to KIA myself and wait to get the codes reset on the keys. Also, KIA will need to keep it to fix the blower motor noise that started the next day. More than half of the 90 day warranty is gone and I only had my KIA 25 hours. For all the trouble of the multiple visits, tire left flat for weeks (not sure if that did any permanent damage) I have to spend my time to take it to KIA for a key that they lost and get the blower motor fixed. Ive went round and round on this and It is getting old. Im patient but I cant be at this rate. I dont normally like to leave bad reviews but they crossed the line.P.S. After I test drove it they were supposed to detail it but it still smelled of smoke, toilet paper roll was still left in the glovebox, stain on the left pillar and pet hair in the box. That doesnt seem like a way to clean a car ever, especially during Covid.

Best car buying experience ever!!!Earl, my sales person and Matt the manager were both exceptional, helpful, knowledgeable and more! They made this experience a great one as opposed to the alternative. Even the business mgr, Shawn, was wonderful to work with. I definitely felt they listened and I got what I wanted. I love my new CX5!!! I highly recommend Neil Huffman Mazda! Thank you all so much, you were great to work with!!!

I had such a great experience purchasing a car at Neil Huffman. I was greeted at the door by Christopher who showed me a car that I already was interested in seeing. He was very nice and easy to work with. He also suggested I look at some other cars but was never pressured. I never thought that buying a car could be such a fun experience. He guided me through the whole purchase. Everyone from the the sales team to the finance team were fantastic to work with. I was welcomed into the Neal Huffman family and I left feeling like I made the best choice. Thank you Christopher!!

Great customer service, Milena Hendrick was fantastic to work with, especially with a difficult customer like me! A++

Ketra helped us with our purchase of a Mazda 2017. She did a great job and we are happy with the car. Thank you.

I car from Neil Huffman Mazda and had a great experience. I was able to get a great deal on a used car. Everyone there was very kind and made the process fairly easy for me to understand. As with any place that sells something, they tried their very best to be as convincing as possible to get me to agree to a deal; however, they also understood that I had a certain price limit and were willing to be somewhat flexible with that. Overall, I had a great experience and plan to go to Neil Huffman Mazda again the next time I am shopping for a car (although hopefully that is not going to be for a while)!

I had a great experience with Neil Huffman Mazda! The whole team was very welcoming and made sure you had been helped as soon as you walked in the door. Special thanks to Chris Jackson and Christopher Stewart for helping me purchase my Mazda CX-5! They were both attentive and had answers to all my questions. The really made the whole process super easy!

My Dad recently bought a car from this dealership. He experienced nothing but great customer service with no hassles. There was a delay in my Dads banking and the sales team at Huffman was patient and willing to work with my Dad to make sure everything went through. Highly recommend.

Incredible experience! Tyler Allison was great to work with. He is very laid back and personable. He is a good listener and helped my wife find the perfect vehicle with every option she wanted. Many thanks!

Very responsive, answered my questions fully, vehicle exactly as listed. Would definitely work with Neil Huffman again. Thanks!

We loved our experience! After going to other dealers in the area we were nervous we werent going to find what we were looking for. Fortunately my wife and I ended up with a wonderful salesman. Chris (Stewart was his last name I think) was fantastic. Not only did he help us find a car with lowish mileage, but was super friendly to our son and was very relatable and understood exactly what we were looking for. Highly recommend you giving this place a shot as you are looking for a new ride.

Tripp and his team were extremely efficient and professional!! I was in and put quickly and could not be happier with the purchase!! Will be coming back!!

Ask for Milena Hendrick! She was absolutely fantastic.

They were great and did a great job to get the deal put together. I recommend them 100percent

This is the second lease deal I have done with this dealer so obviously, they are winning my business. Their salesman, Dylan, as well as the sales manager, went out of their way to accommodate me during the leasing process. There was no discrepancy in the terms we talked about, the options on the car, or the final monthly payment that we discussed, which I thought was very fair. The other Mazda dealer in Louisville offered me a “deal” on the same car model at a much higher monthly payment. Oh, and by the way, I had a 2016 CX5 and loved it. The 2019 is even better, and a pleasure to drive. As long as they continue to provide good service, and remain honest in their negotiations, I’ll definitely work with them again. Satisfied customer...

If I could give this place more than 5 stars, I would. I began my car buying experience a month prior to moving to Kentucky and was working originally with the dealer from across town. Despite the conversations that we had, both over the phone and via text, that dealer decided to try to pull the wool over my eyes with a bunch of hidden up-sells when I finally made it down there. It was horrible to see a month of hard work go to waste. Thankfully, Neil Huffman was there to do more than just save the day. Within 36 hours, I was able to meet with the wonderful Chris Jackson and Ms. Sherri who were able to help me locate an identical vehicle, offer me a better deal than the other dealership, gave me a seamless time in their financial office, AND even threw in the big, red bow for my car along with a surprise gift with purchase! As a younger female, there is nothing one tends to dread more than the car buying experience and it was scary enough for me that I wouldnt have my dad in the office with me during purchase. Neil Huffman did everything in their power to make sure that I felt safe and confident with my car buying experience and I could not be more grateful for all that they did for me. Ive found my car dealer for life! Thank you, Neil Huffman!

Christopher Stewart was the best! The whole process was easy peasy. Everyone was so kind, and I actually enjoyed a usually stressful ordeal. Ill be back in a few years when I wear out my Tiguan!

Misrepresented the car. Failed to mention the car had been smoked in and had dings and scrapes. When asking about the price, could not give a decent idea of interest rates. Unwilling to move after mentioning the above problems. Dealer fee was $800.00 and the asking price was that of a perfect used vehicle. Provided low starting offer and were willing to move. Immediately turned down and told to have a good day.

Tried to buy a car from here agreed to price and applied for purchase then told that someone else was coming to look at it. As far as I was concerned deal was done. What happened to customer comes first instead of greed. Will never do business with them.

I may have not bought a car from this dealership but my experience there was great. Leylani took great care of me while I was there and she also looked out for my best interest. I 10/10 reccomend her if you need a vehicle from Neil Huffman Mazda!

Christopher Stewart was easy to talk to, straightforward, and clear. He communicated with me via telephone prior to the purchase, so I didnt go in feeling lost or confused. Im happy with the car. Thanks, Christopher!

I wanted to trade in my dads car that he left to me. As much as he loved it, I needed something a little more economical. I had a couple family members who always go to Neil Huffman Mazda. I went to browse with no expectation of getting a car that day.I was treated promptly as I walked in the door. I didnt have to wait at all. I sat down with Christopher and we discussed what I was looking for and what my options were. Before I knew it we were test driving a vehicle.I would have checked out more but he was able to narrow down what I was looking for before we went for a drive. I didnt plan to buy a car that day, as I mentioned, but Christopher was so thorough and listened to my needs of what I wanted in a car, what I needed to fit my budget, and what kind of car I liked to look at too.I was happy with the car salesman, Christopher. He is kind and professional and he didnt try to push me into something to get me in a car and rush me out the door. He made sure that my needs were met and that I was happy with my decision.Neil Huffman is clean and all of the employees offer a hello and a smile. I have also used their service department. I received 4 free oil changes with my purchase. They were quick to get my car in and out. I did set an appointment prior. The service waiting area is quiet and secluded and its very nice. It over looks the sales floor.I highly recommend anyone buy a car at Neil Huffman and I recommend seeing Christopher. He is so knowledgeable in what he does and he is friendly and patient. Happy Car Hunting!

Had a GREAT experience buying a pre-owned Mazda at Neil HuffmaN. William Abernathy was knowledgeable, helpful and efficient! No pressure, terrific service! Go see Will!

Our experience at Neil Huffman Mazda was wonderful! The staff was friendly and helpful and Billy York Heiden made our experience over the top! He was very professional with his job and seemed very knowledgeable about everything we had questions about! He even stayed over 3+ hours over his shift to make sure everything we needed was taken care of. I would highly recommend going and having him help you with your next vehicle purchases

General manager Dave Nelson to the rescue!! i had an issue with my vehicle for months since having a warranty job completed and was having alot of difficulty getting the issue resolved from the service team. Dave kindly and respectful stepped in and took care of my issue, professionally. My vehicle has now been restored to the condition it was in prior to the warranty job. Thank you, Dave.

I purchased a used car and was told the warranty would cost $480 total and in all reality it was $2100. I told the sales guy (Tyler) to cancel and he acted like a toddler who didnt get his way. He never even asked how I liked my new ride. Im still waiting for them to process the cancelation a week later. The gm of the store cant call you back to save his life either, very annoying. I wouldnt suggest this place to my worst enemy. They retaliate and act unprofessional when they dont get their way by screwing people over by charging quadruple what they say. Tyler also said theyd match my banks interest rate and they charged me 2.5% more than we agreed on.

I cant begin to tell you what a great dealership this is! The salesperson was amazing and got my husband and I into a new car even though I wasnt hopeful...this changed my tune!! Even the financial person was amazing!!!! I would highly recommend this dealersip!!!

Good service this was NOT! I would NOT recommend this place to anyone. No one communicates so you have to explain the same thing many times, and they could care less about what the customer standing in front of them is interested in, only selling the NEW cars so they can land the extra Mazda bonus. Good luck with keeping your customers happy!

Matt Lohuis & Dylan Phifer with Neil Huffman Mazda (4926 Dixie Hwy #102, Louisville, KY 40216) have been a pleasure to do business with when buying a new car. They are professional, friendly, honest, transparent and very competitive in pricing. They communicated every aspect of the car buying experience and delivered as promised. The service department is also great. I highly recommend them over the other Mazda dealership, which was a huge disappointment for numerous reasons. Thanks Matt & Dylan!

I’ve been a Huffman Mazda customer for almost 20 years. Bought 3 new cars; had all my service work performed there; and had several opportunities to use their Collision Center to repair body damage. The staff has always done a great job servicing/repairing my cars.

It’s been over 30 days and still no title for our used car. Tried calling. No answers. Left several voicemails. No call backs. Horrible customer service!

My daughter and I purchased a 2017 Mazda3 recently and our salesman, Mr. Adrian Maddox provided the best car buying experience Ive ever had. He was very professional and not a stereotypical pushy salesman. He truly wanted my daughter to find the right car for her at a price she could afford. When she settled on this car he explained all of our purchasing options and within minutes we had agreed on a price without hanging out playing the let me talk to my manager game for hours. I will definitely be a repeat customer and would recommend this dealership to everyone looking to be a satisfied customer.

They do a good job here. Since its a dealership its seems pricey. With that said feel confident in work being done.

I really enjoyed working with Earl, Austin, and Micah. I feel like I was treated with respect throughout the process and got a fair deal in the end. Were really happy with our new 2018 Mazda 6 Touring in Soul Red Crystal! What a beautiful car!

My husband and I were looking to buy our first car from a dealership. I went online and found the car I was looking for Mazda 2016 CX-5 Grand Touring so I made an appointment to come see it. The description online stated it was gray in color but when seen in person it was not so we did not buy it. They had a great selection of used cars but not in the color or style I was looking for. Overall Christopher was a great sales person and I was very satisfied with their customer service in person and online. After visiting several dealerships I have to say this one had the best customer service.

Chris and Mathew helped me find the exact car we wanted. It became a simple, respectful and enjoyable process - thanks for your help guys!

We just purchased a 2014 Mazda 3 s Grand Touring sedan. Our sales representative was Chris and was very warm and welcoming. The finance manger was pleasant also. Overall excellent experience. They were not very pushy and answered all our questions and concerns. A real nice and rewarding experience.

Good experience. Chris Jackson was my sales guy. Was honest and not pushy or anything. The sales manager worked with me on a fair price. Very good experience.

Billy Heiden at Neil Huffman was super in working with us. He’s just a wonderful soul who will treat you with respect. He was also very patient as we test drove 4 cars. I can’t recommend Billy enough.

Skippy was great with taking care of our service needs.

Friendly awesome staff and they got me the payment price I wanted! Love my brand new Mazda and this is the 2nd one Ive gotten from them.

I just purchased my second vehicle from this dealership today, and once again my experience has been stellar. From my online inquiry being answered within minutes, to a thorough test drive with a friendly and knowledgeable sales representative (thanks Burt!) to a low-pressure negotiation on price, I feel like I could have parted ways as friends at any point. The deal we made was fair, and Im on the road a happy customer once again. After having had my Volkswagen serviced with them for the last 7 years, I made it a priority to give Neil Huffman Mazda/Volkswagen a chance for 7 more in order to see the smiling faces and receive the courteous, professional treatment Ive come to expect. For the entirety of the life of my previous car and most assuredly through the life of my new one, Ive always been in great hands.

Professional staff and extremely knowledgeable. Although we were not ready to purchase on the day we visited the dealership and no one pressured us to buy. The General Manager greeted us personally and assisted the product specialist in helping us try and select the vehicle that fit our needs. If we decide to purchase a new Mazda we will defiantly purchase from Neil Huffman Mazda!

We just moved here from Texas and went to Neil Huffman for the first time to get the oil changed in my Mazda. We were greeted by Gene, who was very welcoming and knowledgeable. We had such a great first impression of the service department! We were there for just an oil change and we werent pressured to do anything additional. We will definitely be returning thanks to Gene and his phenomenal customer service.

Update:I also bought a 2017 Mazda 6. Christopher Stewart is the BEST salesman I’ve ever worked with. He is extremely knowledgeable & a very thoughtful person. He made my car buying experience fun!I bought a 2014 Mazda3!BEST COMPANY EVER! I was upside down on my old car with limited credit and they got me a super low rate and an awesome payment! Sue Litz was wonderful! I would recommend this dealership to all of my friends and family!

Terrible service. We spoke with Earl about getting a car there. So, we drove 3 hours to get this car and they sold it when we were less than a mile away. We called well in advance. Let them know where we were and was communicating the whole time. They have no integrity. Had no intentions of making it right or selling us another car with the same deal. We will definitely not be doing business with them ever. Went to Murfreesboro Volkswagen in TN and bought a car the same day with about the same deal with way better customer service. Worth the drive.

Neil Huffman Mazda was so easy to work with. My salesman, Christopher Stewart, made the process stress free. I was looking for a brand new car to lease and first started my process online with Mr. Stewart. Came in a test drove the Mazda CX-7 and loved it. I would recommend this dealership to anyone who wants an easy buying experience. I will return as soon as I look for my next vehicle.

I purchased a car at Neil Huffman Mazda on Dixie highway. Micah Cross far exceeded my expectations. Micah was super professional and made my car buying experience very positive. Micah even checked with me after the deal to make sure I was satisfied and still in love with my new car. I’ve had so many bad experieces when I was in the market to purchase a car. I’m glad I was able to purchase my dream car and get the deal done with Micah!!!

Bought a 2015 Mazda 6 here in late 2014. Worked with Joe, who was absolutely top notch. From start to finish, all around a great experience. Fair trade in appraisal and value. Great follow up. Saved me over $2,500 in sales tax due to my military service. Excellent service package. If Im in the market for a Mazda again, this will be my first stop.

My boyfriend and I both dealt with Dale Webster.Dale ended up getting both of us in a vehicle with a payment we are extremely comfortable with and even took the extra time after the lot was closed to show up how to program certain things in the vehicles.Jay, the manager, we also worked with and he was amazing as well!OUTSTANDING CUSTOMER SERVICE! BRAVO!

Ive visited this dealership twice over the past year and havent been happy with either experience. I called earlier this week and asked to see two newer used vehicles that I was excited about. When we showed up neither of the two vehicles were there and they tried to sell us similar brand new versions outside of our price range. Felt like a classic bait and switch operation. For clarification I own a Mazda and think they are great cars, I would just go to a different dealer.

Walked off the lot after the sales person told me the price was the price, no room to negotiate. This was after he came out to us sucking on a snickers bar and “educating” me on auto finance. I’m 50 yrs old, bought my share of used cars. Thanks, but no thanks.If I could give negative stars, I would. One dealership I can live without, too many others that respect my time.

Great experience! I appreciate the efficiency and customer service provided. Skippy was very helpful and professional.