I have purchased 2 cars from Highline. Everyone is very friendly and helpful. The first was a 2015 XK with low mileage purchased Gorgeous car. Fun to drive. When I took it out of storage, the battery was cranky. Jag batteries are usually cranky after being in storage. Mo and the mechanic came to jump start the car. This was 5 months after purchasing the car. Today, I was having the car detailed and the top got stuck. I took it over and they fixed it in 5 minutes. Fabulous.I just purchased a 2018 Mini Cooper convertible. We had it inspected. It needed new brakes and windshield. Both were taken care of. We split the cost of new tires. My mother loves this car. It is zippy and exciting to drive. Mo answered all of my moms questions. Jimmy and Ted answered all of my questions. I would definitely shop here again.

I can not begin to speak nothing but Great words for the Highline Motor Group in Lowell and the team of salesmen that work there. I picked up my new vehicle today from there after a VERY EASY process with the help of Ted and his team. This is now my 2nd vehicle I have got from them and I will continue to go there in the future. As well as give anyone a reference who is looking for a new vehicle. I was beyond impressed with their help, knowledge and cooperation when it came to the vehicle of choice for myself. The owner also was very respectful and kind enough to come over and personally shake my hand for being there and choosing them for my new vehicle and being a repeat customer. Words can only describe my experience so much. Go take a look for yourself and experience how easy they make car buying. Much love and respect to everyone on the team and thank you so much for all of your help

My experience with The Highline Motor Group was amazing! Almost two years ago when I was looking for a car heading to Highline should have been my very first stop. The experience was breeze, and Ted was wonderful! I had to go back with my dad because he was now looking for a car just about a week ago. Just like last time we were handled with so much care and the process was impeccable. We were in and out with a car for my dad in no time. This time we were with Mo who, just like Ted, was very patient and worked with us instead of against us. He wanted to make sure my dads needs were met and wanted to know exactly what he was looking for. I can say my dad followed in my shoes and choose a Jeep Grand Cherokee (we’re starting an all Jeep family).Both times each car was serviced with no issues. The attention to detail with our requests did not go unnoticed and even though these cars are used they were driven off the lot as if they were brand new.I recommend if you are looking for amazing quality and service as if you reunited with loved ones head to this dealership. They will take care of you and your needs!!

An unconventional circumstance led me to consider car shopping, I happened upon this place and it has been by far the best car buying experience Ive had. The team is transparent, open and willing to work with you for a mutually positive arrangement. Mo was my assigned salesperson and he delivered everything he committed with exceptional speed with no compromise in quality. The dealership is efficient, neat and no matter who you speak to, theyre in a positive mood, even on a Monday. I highly recommend this group of folks and thank them for having the Audi A3/S I was looking for.

I had a fantastic car buying experience with Highline Group. Ted was extremely helpful and made it clear he had my best interests in mind throughout the whole process. I was able to receive a great financing rate and the car was in even better shape than expected when I went to pick it up. As I bought the car online, I was worried about what appeared to be bald tires from the pictures. Upon arrival there were two brand new tires where I expected them to be bald. I was able to drive away knowing they did a thorough inspection of the car and fixed any and all issues. Given my positive experience, I will definitely be back!

Wonderful experience today while car shopping at The Highline Group.John held the car (with just a phone call) until we had our opportunity to check it out, even when someone else was interested and test drove it.Mo was casual while being informative and super professional.Ended up closing a fantastic deal.Easiest negotiation and closing paperwork I have ever had at a dealership.

Great experience with these guys. Mo is a professional sales guy and was able to work with me through each phase without uncomfortable objection or criticism, and takes his work seriously. Their CFO John was flexible with my time and helped work out (with a bit of some patience on both sides) a fair and reasonable deal for a used truck. I was able to have my questions and concerns answered and explained where appropriate. I found the car dealer to be exemplary and clean esp for one that deals with an abundance of variety of pre-owned makes and models. Good location; 30+ yr family owned. I recommend

Someone sent me a bad review on this place. ButI love Highline because they have different selection of vehicles and good prices. Vehicles will have some problems with them but it’s up to you to be aware. And choose the right one for you.I’m definitely going to get my next suv here.Nice workers and very helpful.

Mo helped me purchase a c63s. He was attentive, knowledgeable, friendly, and welcoming. It was by far the easiest car buying transaction that I have ever been a part of. I would HIGHLY recommend that you contact Mo for all of your car buying needs!!!

You cannot trust these guys for anything. They will make promise on top of promise they have no intention of keeping.I would never do business with them again, and here are just a few of the reasons.I bought a beautiful 3 year old Subaru Forester XT from them (Manager James Bouras), and:-The brake pads and rotors were completely worn out, as verified by an independent mechanic. They agreed at the time of signing to replace them, and I was smart enough to get that on paper (attached).When I picked up the car a week later, after they told me repairs had been made and it was ready for pickup, they tried to give it to me with the same old rusted rotors and worn out brake pads. I had to argue with them to replace them, and they insisted they couldnt do that then (a really simple job), and they wouldnt pay for an external garage to do that then as they should have. They would come and pick up the car from me at a later date, have it done, and return the car to me. Already at this point, theyve tried to avoid doing the agreed upon work, hoping that I would be too dumb to notice.BUT THEN when I tried to schedule having the car picked up for the work to be done, they told me they couldnt pick it up and that I would have to bring it in. I had to argue with them again (now for the third or fourth time AFTER signing for the car) in order to get them to do what theyve already agreed to.-The air conditioning did not work. When I took it to the outside mechanic prior to signing, they confirmed that the A/C Compressor was bad. I got on paper (attached) that they would service the A/C and replace the compressor. Only AFTER did the service manager try to argue with me that they didnt know the compressor was bad and that they would do whatever we have to do to get it running but not necessarily replace the compressor. Less than a year later, the A/C is not working again, and its confirmed that its a leak from the A/C compressor (bought the car in July of last year, so only used the A/C for a couple months until now). So what it definitely seems like they did was compensate for the leak by filling it with coolant -- really cheap -- hoping that by the time it leaked out again the next spring and the existing expensive problem revealed itself again, I would no longer bother them for it and just take pay for the $800+ of work myself.Additional sketchy behavior:-$600 doc fee. They make their prices look more competitive relative to other dealers by having an exorbitant doc fee -- double what is typically charged.-They surprised me after purchasing with ONE set of keys, not two. A car comes with two sets of keys! If you are going to buy from them, make sure you check the number of keys first, but as you can see above, even if they agree to give you a second key, youve given yourself a job of chasing them around for weeks to maybe honor their word, maybe not.JUST DONT DO IT! DONT GO TO THEM!

I recently purchased a car from the High Line group and had a terrific experience! Everyone is very professional, with no uncomfortable sales pressure. They are very upfront in giving you all information you need on the history of the car. I would highly recommend this group for buying a car!!

I just picked up my 2017 Land Rover Discovery from Highline Motor Group and I highly recommend them. Mo was absolutely outstanding and he walked me through every step. He made it so easy and effortless. Car drives so smooth and it was spotless. Thank you to everyone Mo, Gus everyone. See you on Sunday August 8.

I recently bought a car from Highline Motor Group and it was one of the best experiences ever. Everyone there was extremely professional and friendly, especially Mo. Mo helped me find exactly what I was looking for. They made this experience has fun and as easy as possible. I feel well taken care of and look forward to an amazing next couple years in one of my dream cars thanks to these guys. Thank you again Highline Motor Group!

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Mo was very thorough and knowledgeable. He was able to find me a vehicle that suited our needs.

Very respectful easy going great environment, BUT felt prices were over priced with lots of room to make a deal but they were firmOn there asking price, cost us from making a deal. I would highly recommend going, if your looking for the best but your going to pay TOP DOLLAR .......

The perfect store to buy a car or truck. All top line vehicles with all nice people who cant do enough for you to get you in your dream car.Great place you have Charlie !! E Buona Salud !!

Everyone was very friendly very helpful HONEST and not pushy AT ALL. Great experience 👍

Had a great experience with these guys. They go the extra mile. Worked with Mo. He help me every step of the way with my vehicle purchase. He had a great work ethic. I would definitely recommend this dealership if you are looking to purchase a new vehicle. This is Ravy.

Had a great experience with these guys. They go the extra mile. No pun intended. Worked with Mo. A nice young man and a real car guy. Very helpful. Tons of great cars on this lot.

The best customer service! My dad just bought a 2018 white AMG Mercedes 350 SUV and the attention to details by the sales crew was flawless and very professional. He appreciates the 1 on 1 customer service he received.

The Highline GroupJul 17, 2020Great buying experience... Couldnt be happier!I was not sure what to expect when I walked onto the lot of High-Line to look at a BMW I had seen on line. We were greeted by Rocky who seemed to know the entire inventory very well. Rocky was quick to share the background on the vehicle. I ended up finding another gem on the lot and bought it that day! I could not be happier with my purchase. The BMW is more car than I had hoped to find and the price was right! You should know this dealership does not come down on price but they are very aggressive in their up front pricing. Frankly, knowing its a good deal before you walk on the lot saves time and frustration in the normal negotiation process. I did more research after my purchase and my purchase price in more inline with the trade in value of my vehicle! I would not hesitate to send my friends and family to this dealership. They were up front and made the entire process quick and easy. I couldnt be happier. Thank you Rocky (salesman) and Charlie(Owner)!

Great service and the salesmen helped me with everything being a first time buyer, thank you for that!

BUYERS BEWARE! If i could give 0 stars i would. They sold us a lemon. Not even 1 year in and were already spending so much on repairs. They had the nerve to ask my husband if he knew how to use the car because if was giving us issues straight off the lot. They dont even have proper mechanics who deal with foreign cars. The mercedes we got was not even programmed properly, we had to bring it to an actual mechanic who then fixed the issue for us. Long story short we were driving and heard a big pop. A huge hole in the transmission!! DO NOT BUY ANY CARS HERE!!

Honestly, cant say enough good things about this place. Bought a used Chrysler 300 from Ernesto and John and they were very professional, patient, and helpful. If you are looking for a great place thatll make your life easier when buying a vehicle, you need to check this place out. 5/5.

Liam was great!! Made the process simple and quick. Very professional. Love the truck! Shoutout to John for the great customer service also. Great selection of vehicles. Great Group of hardworking men over there! Ill be back.

I bought a Bentley Continental GTC from The Highline Group.Ted was the associate that assisted me. It was during the freeze here in Houston.He went above and beyond to assist with the sale. He kept in contact til it was finalized and even assisted with the shipping of the vehicle to my home.I am as much pleased with this vehicle as I was with the professionalism of Ted and the Highline Group.It could not have been better.I would do business with them again!

1st time buyer! Mo was very professional, communicative and after some negation on both ends we were able to come to a satisfactory agreement that worked for both. Would definitely recommend and will absolutely shop again!

Did not want to negotiate price for used car at all. Stonewalled me completely when I tried making an offer and continued to gaslight me. Gus is what I believe his name was. Consider taking your business elsewhere.Edit: Because unfortunately Google Reviews does not allow replies other than that of the business:You have google at your disposal. Google what stonewalling and gaslighting are. Just because you didnt bother going to college and didnt pay attention in English class doesnt mean you get to denigrate my account of the situation and simplify it as me not getting my way. You offered no chance period for an agreement to be made, any deviation off from the price, irrespective of magnitude, was off the table from the jump--so dont grossly simplify it as a mutual impasse between us.Not every negative review is purely consequential of a person not getting a car, they might also contain critique of the actual service. You were indifferent, callous and abrasive. You term that respect? Feel free to posture on here, reception to critique isnt your motivation here, its protecting the perception of your business.

Ted at the **WESTWOOD** location HE Is so awesome He responded to my calls immediately😊. He answered all the questions. Even make suggestions. He did a lot of the foot work for me because im buyer from out of state. He was very knowledgeable and honest. I definitely would shop with him again💯

I just bought a 2020 off them last week. From start to finish they all were very kind and helpful. The salesman MO. was professional and easy going. I will definitely not hesitate to buy from here again

EXCELLENT customer service!! Was able to get the car of my dreams. Would HIGHLY recommend!!

Teddy was my salesman. Great guy. My schedule is long and ridiculous, he came in on a Sunday to show me the car on his off day when the dealership is closed. Transparent and upfront, deal done in 10 minutes. I don’t care how much a car costs as long as I’m being treated with respect and I can afford the payment, which in this case both were accomplished. I bought a 2015 Lexus GS 350 F-Sport. Priced really well. Top notch guys, family owned. Staple in Lowell for years. I’ll be back down the line for my SUV when I finally decide to stop being lazy enjoying my freedom and have kids! 😂Efharisto!

I purchased a car from them a week ago (April 25). I live in Atlanta GA. This dealer is in Lowell, MA. I have only seen the car in the pictures, never in person. I called them and made the deal on the spot. What an awesome car I got (see attached image)!! Great dealer to buy a car from and to do business with. Very happy with my purchase and with their help to get me the car (890 miles away)!

In June of 2020 I bought a 2 door wrangler from highline and drove off happy. That ended fairly quickly. I was told by I believe his name was Gustavo that I would get a call within a week for them to set up an inspection and that they can’t do it there because of conflict of interest...okay makes sense I said to myself and I drove off. A few weeks past and I never got a call and figured I would bring it myself to get inspected and bill them.That’s when I realized it’s was not going pass inspection because my blinker light would wouldn’t work. That just started a whirlpool of issues.It’s been about 9 months and I’ve had to put in about 3 or 4 grand worth of work into the Jeep.Which STILL hasn’t passed inspection.I’ve brought it to multiple auto shops and they’ve all said there’s no way I could’ve done the damage that has caused all these issues.A total fraudulent company and if I were you I would run far away from this place if looking for a used car.Little bit of research and found multiple court cases for reasons like mine.Wouldn’t recommend this place to my worst enemy.UPDATE : a couple months later and I’ve dumped ANOTHER 2 grand into it. I hope this place burns to the ground

I purchased a Ford Mustang Convertible last week there and I love it!The team at Highline was awesome, thanks Chris Barros for wrapping up the deal so quick and smooth! I highly recommend this place.

We had a great experience here. We had Rocky as our salesman. He made everything very easy. He was considerate and remembered all of our kids’ names haha. I waited to make this review until we had our vehicle we bought for a few weeks to make sure it is still running without any problems, and it’s great. It passed inspection with flying colors, and we really enjoy it. They made the whole process as easy as possible.

Best service around went in and felt welcomed the guys there are very helpful and willing to help you out. Definitely coming back to buy my dream truck. Special thanks to Charlie, Mo, Gus and James and the whole team

I highly recommend the Highline Group inc to purchase your car from, because from the moment I walk in they made me feel welcome. The agent Mosaab Waheed treated me like family and was very patient and kind to me. He answer all my questions and took the time to explain step by step the process of purchasing my car and how the car works. What really touch me is after I purchase the car when I contact Mosaab with a question he alway answer me back within a few min, thus, making me feel it not just about buying the car from The Highline Group inc, but they truly care and never stop caring.

I done had the worst experience with this company ever this is the first time this has ever happened to me I seen a 2015 S class on they site and I called the lowell location and spoke to James or Jim whatever his name is and he told me that they still have the vehicle so I told him that I was interested in it and boy he lead it on thick about it being a beautiful car and then they went as far to send me a video of it. So I said I would like to apply for financing so they called the bank and then they called me back telling me that I was approved it was 5/18/21 when this happened so they told me that I needed $5800 down and I said find could I pay you guys 500 down now and Friday come in with the rest because I stay out of state the Finance department said that is ok they took my $500 dollars so I had question the next day and Jim or James didn’t answer my call so I called the operator at the front desk asking about the S class and he told me that it was sold 20 minutes ago........ need to remind you they ran my credit twice and took my down payment and the bank approved my loan that was very unprofessional illegal by false advertisement it’s 5/19/21 and no one call me back yet about any answers or about a refund need to remind you they ran my credit twice and when I ask them about removing it the service desk ask me why would they do that. Well in my opinion the only reason why I authorize the credit check is because of the Vehicle that I was interested in and they said they had it if I would have known that they didn’t I would never let them ran my credit. I feel as a company you should have higher standards I would never try to do Business with these people and if they don’t remove the hard inquiries from my report and refund my money I will seek legal action no matter how petit it seems I can not contest on other people experience but only mines which is 100 percent truthful. So experience them at your own risk.

Stay away from this dealership. Theyre conmen in neck-ties. They seemed great but once they get your money they throw customer service out the window and do anything they can to push you away to deal with their screw up yourself.To start, they sold us a car with a bad tire bead and a faulty automatic start/shut-off which was only found with the computer diagnostic. We went to fix a check engine light for the second time in the first 3 months and they never activated our warranty so a one day repair turned into a week long ordeal. We asked for them to correct their mistake with a donor car or rental during repairs and they refused to provide a donor and offered to cover only 25% the cost of a rentalThey were also either purposefully deceitful or just incompetent at communicating the terms of this warranty since the auto start/shut-off is also not covered by the warranty and they failed to mention a $500 deductible when we agreed.They were demeaning over the phone and made the process as difficult as possible while refusing to acknowledge their own mistake or give any direct answer.You can get better deals with a better dealer elsewhere.

I had an good experience buying from this dealership. Friendly informative and they did all the work to get great financing at a great rate. I want to thank my salesman MO and Ted plus great work from Gustavo and my friend John and all involved behind the scenes. Their car buyer buys quality vehicles and is very good at it. Best Regards

I had a great experience at Highline and especially with Liam. He helped me get the car to an independent mechanic so I could be sure the car was mechanically sound since it was a 2011 with high mileage. We had a small complication with the title that delayed delivery of my car and they offered to pay a portion of my first car payment. John was also very kind and kept his word with me throughout the process even though I was buying one of the lower-priced cars on their lot.

First thing i want to say is THANK YOU.Charlie you are an AWESOME GUY.MO thank you for your help today you really pulled through for me. Thank you to the whole team, very professional group of people who actually take time to know the customer,make you feel right at home and really appreciate your business. Thank you again highline moter group for the great experience.

Do not buy cars there, I bought a car there and after 5 days the car turned on the engine light, they lie in the inspection of the car. but this does not stop there I will not be the last to take them to court.

I just bought the perfect Porsche 911 here, and let me tell you what a pleasant experience I had with them, every member of the staff was very helpful, attentive and friendly. Top to bottom 5 stars! I’m more than happy with choosing this place!

Great salesmen with lots of experience. Painless experience buying a car with there knowledgeable staff. My salesmen mo was great

Great service. Friendly and efficient team. No pressure environment and HUGE selection.

I came here because another dealer ran me around the world and took my money with weeks of no car after approval. Came to see Ted and Rich here, I kid you not I got the car of my dreams and for the first time I purchased a car and didn’t feel beat. They’re great, reliable, fast, and will make sure they get you every possible option. They were so great I recommended them to my cousin who’s traded ing his Bentley and getting an awesome Range and my sister is buying a car here as well. DON’T WASTE YOUR TIME ELSEWHERE JUST GO! Go see Ted!!!! I swear he’s the man!

I really wanted to get a BMW, especially a new one. Ted and Mo helped me out. Everything went so smooth and great. I was trying to be so patient and thinking the worst of the worst but they constantly tried to make you think positive. on 2/10 i was in a very bad fire. I lost my home and grandpa. On 4/10 I lost my 2014 BMW, but i was try to push through everything. Then on 05/08 ted and mo helped me look into this vehicle i really liked. Ted really helped with getting approved and it was just great!! i signed the papers on 5/10! Now im not carless but still a lil homeless.. LOL. Now im an owner to a 2017 BMW!!!

These guys went way above and beyond for us. Liam was our salesmen and he was absolutely fantastic, it was a pleasure to work with him. Jim and John are hilarious and did everything they could to get us a good deal, and Gustavo was awesome! Definitely will be coming back to them to purchase another car. It was easy and effortless. They made sure to get us in the car ASAP. I can’t say thank you enough!

First, look at how Highline responds to 1-star reviews. Each time they claim to 1) have treated that customer with respect and 2) were not the ones at fault. Well, if youre a potential customer, keep that in mind, because if you do end up having an issue it wont be their fault, but you would have been treated with respect the whole time.Highline refused to respond to my emails or take my phone calls about ending the extended warranty on the used vehicle I purchased from them. At the time I opted for an extended warranty (I know, not a smart decision), but I came to realize the $4,000 I paid for this 3 yr/36K warranty was a waste and wanted to cancel it to recoup some of that money. At first, I tried getting in touch with them using their inquiry form on their website. No luck. Next, I emailed Gustavo, F&I manager. No reply in my inbox or junk folders. Finally, I ended up calling them a few times, but every time I was either placed on hold and left there indefinitely until Id hang up or I was told someone would call me back and they never did.My house has two adults and three elementary-aged kids working and learning from home since last February, so this ended up getting pushed to the back of my mind with the chaos COVID-19 has caused. Im writing the review now because Im getting rid of the vehicle and Im still without a response and losing money on the damn warranty every day I have it (nearly $800 since trying to initially cancel it).If youre looking for a used vehicle, look elsewhere. Do you really want to risk the potential headaches? Instead ask a friend or colleague for a recommendation you can trust.

This is THE place to get a car. Especially if youre into luxury cars like I am. I bought a BMW from from them, and came back a year later to buy a Lexus. Once Im ready to switch, Im definitely going back to them again. Mo was the one who helped me narrow my options and ultimately endosed the Lexus as a great fit for me. He drives a Lexus as well and he told me all I needed to know about the car. Ted helped me find the best financing option for the Lexus which I wanted so bad. I ended up with a deal that I was very pleased with. The team a this location are great theyll help you with anything they can. Both times I bought a car from them, both times I felt like I won something. Thanks again Mo and Ted. I will see you again :)

Good place to buy a car nice people.Mo, the sales person was excellent.Good service.

I had a great experience purchasing my vehicle from High-Line motor group! I went in with the intention of just test driving and looking at a 4runner. I was greeted by Rocky who pulled it out front for me to check it out and drive. He was extremely patient while I debated whether or not I should actually purchase. When my car didn’t pass inspection because of the front window tint he told me to bring it in and they will take it off for me. Thanks Rocky! Would highly recommend buying from here.

My husband and I recently purchased a car here at Highline Motor Group. This dealership has a variety of cars to choose from. Our experience was pleasant overall. The service team and salesmen were extremely friendly and accommodating with regards to the needs of the car we were purchasing. They ensured the car was serviced in their garage/shop and in complete working order and also gave it a nice wax/shine job before we picked it up a week later. We did not feel pressured at any point by the service team, the process was very smooth. So far, we both love the new purchase. Highly recommend taking a look if you’re in the market.

The dealership consists of beautiful hi end vehicles. The staff were professional and courteous. Rocky who sold me my car went above and beyond. The owner came out personally to congratulate me on my purchase. All around a great experience and left very pleased. Highly recommended for your next car purchase

We bought a 2017 Jaguar XF . The car is everything we were looking for and Mario and Ted worked hard to help us buying a car during a pandemic. They were courteous and thoughtful with every interaction (in person or on the phone)! They take were very prompt in responding to our emails, even outside buisness hours. Our car buying experience with them was everything a car buying experience should be! We will be back in the future.

I needed a new car and NEVER would have thought I would end up with a Mercedes. This place has the cars you dream of in a price range you can afford. From the moment I pulled on the lot till the time I drove off with my new car the experience was unlike anything I have ever dealt with. I worked with Liam and John, who were the furthest from pushy. Liam had no issues with my wanting to try multiple vehicles. If I could change anything, it would be my wait from purchase to delivery, but that was more excitement than anything else. I appreciate the check over their mechanic did and the detail job was outstanding. I will be back to this dealership early next year to buy my wifes new car and if that goes well, my daughters too. Why did I wait this long to find this dealership....Good Job!

Great experience! Was looking for something very unique & specific. Ted Karakostas convinced me to drive 3 hours. He took care of all the docs for registration, beyond easy. I received a financing rate that literally shocked me 3%. My credit is A+ and I could not get that rate anywhere for this car, I was really shocked at the inventory. I fell in love with about 40 to 50 other cars. If you are looking for a high end sports car. Email [email protected] also had regular stuff too, Call Ted!!!

Mo and Jimmy made my car purchase experience AWESOME! I went to check on a car I’ve been dreaming of for a very long time... Mo took me for a test drive without hesitation and gave me a lot of details regarding the car itself and the buying process... We went back to the dealer and sat down to talk numbers. The process was amazing, no tricky talk nor uncomfortable discussion. Jimmy offered me a great price on my trade-in and even accepted to negotiate a little on the car I was buying to make the purchase actually possible! They detailed the car to make it look amazing and even told me to go to the Sunoco down the road and fill up the car on them! I cannot thank Mo and Jimmy enough for such a great experience! They definitely went above and beyond and made this dream car purchase the best I’ve ever experienced. If you go to the High Line Group, ask for Mo and Jimmy, they’ll take care of you! Thank you guys and see you next time for my next purchase!

Great customer service. Thanks Mo for my new car. Appreciate it.

I highly recommend Highline Group for your next auto purchase. I just purchased a beautiful Chrysler 300s, and the team at Highline made the process very pleasant and easy! Theres a high level of professionalism and respect that resonates from all of the personnel. No gimmicks or head games, just honest and helpful people who are willing to go the extra mile to help get you in to the vehicle you want at a very fair price. I am particularly thankful to Mo for his examplary customer service. He is truly a great asset to the organization. I would also like to thank that Gustavo and John for their help. Definitely found our new favorite place to purchase vehicles. Again, highly recommend!

My girlfriend and I recently purchased a Jeep Wrangler from The Highline Group and are thrilled this is where we chose to buy. Upon arriving we were greeted, assisted and it quickly was apparent there was no sales pressure whatsoever. Early on we were introduced to the owner Charlie who made us feel comfortable and listened to what we had in mind for ourselves. From speaking with him we realized where the upstanding culture of The Highline Group is derived from. The staff was a pleasure to work with and answered all of our questions extensively which guided us in the right direction. If you are looking for an enjoyable, pressure free, and helpful car buying experience, The Group is the place for you.

My boyfriend and I went here to buy him a car and they did not have any problems selling the car ASAP and told us the car would be ready in a few days for pickup as we drove from another state. When we went to go pick it up we called before and made sure it was all set. We drove the 2 plus hours up to there and they then told us they werent in possession of the title and therefore we couldnt take the car (drove over two hours for nothing even though they told us we could get it that day). For a compensation they said they would pay 1 month of the payment as well as deliver the car so we didnt have to drive up again. Eventually around 3 weeks after the initial purchase they told us the title would be mailed to the house and they kept pushing it further and further away. Then they said they couldnt give us the car until we got it registered but we wouldnt be able to register the car without having the car inspected and such things. After all this waiting around we decided to just take the drive up to pickup the car ourselves since it was clear they didnt want to take the drive to deliver it. Up there we didnt think it would be unreasonable to ask them to pay for another month since we had to wait almost a month to pick the car up, and the other month was supposed to be a compensation for the long wait to get it (To make it clear we wanted them to pay for the month we didnt have the car, then have the other month payment as an inconvenience compensation). The owner came up to us and got VERY offended by us asking this and said things like can you tell me what it is we agreed on, I dont like that (about asking for another months payment to be paid by them) and if you dont want the car anymore you can take back your deposit and was just all around acting really rude to us. It was not like we were set on the extra month and were insisting on it, we simply just asked if that would be a possibility. Anyway, so they wrote us a letter saying they would pay the first month and give the check for it AFTER it was registered so we waited and did so. There were many calls of being put on hold and HUNG UP on multiple time trying to get this check they promised us. Between this time, the oil change signal turns on, even though we waited an extra day to pick up the car for them to change all the fluids. Its clear no one changed them if theyre signaling a change only a month after receiving the car. Also, the brakes pad are already starting to get worn out (only about a month after getting the car) so we have to replace them. On top of all of this, the second key the gave us (spare key) is damaged and doesnt work!In conclusion, this establishment needs to be deeply reviewed and change their ways. They are unprofessional and frankly very rude to their customers. I would not recommended this place no matter how badly you want a certain car. Now, there are many good reviews here and there, but the bad reviews really show a lot of things in common and you never know if you will come out scammed or with a good car. Most likely it will be scammed. BUYERS, TAKE THIS AS A WARNING. (This is all our own opinion and view of this dealership)

I called to inquire about the car I wanted to buy! the seller called Gustavo was super thick and uneducated! even if the conditions that I proposed to him were not accepted he could at least have been polite and treated the situation with elegance and not with stupid

Decided to purchase a vehicle here and despite the whole purchase process being quite good the vehicle itself should never have left the lot. Within an hour of driving off I noticed a loud grinding noise coming from the drivers side, upon closer inspection I noticed the rear brake pads were bald. I drove an hour on the high way basically missing my back brakes. Called my sales guy and he referred me to the service manager who still hasnt gotten back to me. Well, yesterday my brakes went, no brakes at all, they dont work. Turns out both rear calipers are shot, leaking fluid everywhere. For a car that was serviced I find it strange that both the brake pads and calipers were overlooked. This makes me realize that either they just dont care about the vehicles they sell or who ever is actually checking these cars is extremely incompetent. I asked what they were going to do about this since Ive only had the vehicle for two days and now Im out a car, I was told to have it towed(with my own money, an hour away from me) and theyll look at it. Not that theyll 100% take care of an issue that could have cost me my life. So unfortunately as of this moment I can only urge you to stay away from this dealership, this review may change depending on what happens in the following days but I have a strong feeling Ill soon be driving my old car after a huge waste of time.

HELLO MY NAME ISSMITCHLENE :I JUST BOUGHT MY QX60 INFINITI AT THE HIGHLINE GROUP Inc IM REALLY SATISFIED I LOVE MY NEW CARTHE SERVICES ARE FANTASTICTHE STAFF ARE WONDERFULI WILL REFER ALL OF MY FRIENDS AND FAMILY TO HIGHLINECOSTUMER SERVICE IS WONDERFULGO BUY YOUR DREAM CARI PROMISE YOU WONT GO HOME W/O ONEI WISH YOU ALREADY GOOD LUCK .

I purchased a vehicle and they totally ripped me off. The car that they said had no issues, had many issues. Then they used the excuse that “It’s a used car, what did you expect”. They refused to fix the issue that’s wrong with the car.Make sure to always get your car inspected from the company brand of the car itself, if you decide to buy it from them. They passed the car through inspection, knowing it was problematic and I had to find out after spending an large some of money.Guys please be careful. I am currently in the process of filing a lawsuit against them.

I wish I could give this dealership 0 star because they do not deserve 1 star .I had the worst car buying experience with them last November / December.

My wife and I purchased two SUVs from The Highline Group within the 9 months. The dealership was VERY busy during both purchases, but Charlie and his staff made us feel like we were their only customers each time. There were no high pressure sales, just recommendations which we were receptive to and they were always detailed to what we were looking for. It is clear that the Highline Group takes pride in their dealership, both in the expectations of their staff and in the quality of their immaculate vehicles. The dealership/website is well organized, clean and welcoming. Check them out, you will not be disappointed.

It took me forever searching til that one day, i discovered this place.. ripping the wrapper off as fast as i can.. there it was a golden ticket! yes the golden ticket car i been waiting for. Thank god i found this car here. Amazing service, amazing staff & jst amazing car i received! Now run & tell others!

My wife and I had a wonderful experience with The High-Line Group. The selection of used vehicles we had to choose from was extremely impressive. When we saw a car we liked on their website, I was placed in contact with a salesman (Ted) who was friendly, informative, professional, and most importantly, did not engage in any high-pressure sales tactics. Just a great guy to work with. The finance manager was awesome as well. Everything went smooth with no B.S. I love this dealership, and when it is time I will definitely go back there for our next vehicle.

-> Read...millennial typing...Im very disappointed in The Highline Group!Unfortunately we couldnt come to an agreement.Im coming from a BMW FAMILY.. I pulled up in a BMW convertible.. explained I have dealt with beamers and was just looking to move up and find a lifetime dealer who is trustworthy.I was looking to buy the 2008 Black 135i Convertible.[Careful; its still for sale]Well first things first they wouldnt negotiate on the price even though it was over blue book value with a TON of problems.They said they didnt go by Kelly blue book; I tried comparing < -The reason for trying to negotiate the price was because while checking it out and test driving the 135i I have come across several problems.The car haves the following problems..> 1)The driver side door hinge was making a clicking noise while opening/closing the door..2)the headlights turned purple after starting the car and letting it sit for a while (needs new headlights),3) the driver side heated seat button, convertible buttons, are inoperable sometimes. Was told they may need a new fuse sensor.4)The back window on the car haves glue sealed. (view photo below) Looks like the window was damaged which explains damaged reported on the carfax.Now, the glue looked in fair condition. But I purposely went to HighLine while it was raining to see if rain would come in the car. Unfortunately rain was coming in through the back window. (It barely rained.. quick shower)((PHOTOS BELOW))Now.. I argued this to the internet sales manager (Jim, Jimmy, James, all the same person) and was told they would FIX all these problems but wouldnt take any lower for the price other than waiving the DOC fee price. ($400~)NOW... That DOC fee can be waived. I always get it lowered or waive no matter what dealer.. so thats nothing. LIKE LETS BE REALSTIC HERE..The car has been sitting on the lot for 30+ days and haves ALL these problems. Theyre UNWILLING to fix these problems unless YOU buy the car and youll still be taking a RISK if you buy the car.I was REALLY considering it.. I even asked about the warranty...Ha, what a joke. $5,000 for 2/yr or 20,000miles. -- NOT worth it at all.I had to remind myself, the carfax states the car haves (5 PREVIOUS OWNERS) and they are NOT willing to work on the price.Like, already thats CRAAAZZYYYYY. For a car with a $12,391 price tag, 5 owners for only 84k miles, and with all those problems youre not willing to WORK with me other than to waive a DOC FEE?Now, yes they did offer to fix all those problems. But thats a TERRIBLE first impression on a car thats $12k+ and I would have to BUY the car in order for them to fix it.Like why should you gain my trust? Even if you fix the problems that was the problems I detected with my eyes. Not a mechanic. I want someone professional to look at it.So.. I tried to dig further by asking if i could do a pre-purchase inspection due to all these problems to see what else i could find.(I dont have a mechanic.)They said sure, I could take it to BMW.. its only 5-10 mins away..I was then introduced to the finance manager to talk about payment plans--How unprofessional. They tried to get me to do a credit check to prove I can afford the car. So in other words they said i couldnt take the car off the lot until I pretty much buy the car. I declined. Thats NOT what a pre-purchase inspection is. I argued they could take the car down and ill pay for the pre-purchase inspection ($219.99) but they STILL declined.Honestly, one of the WORST dealers I have been too.. Extremely unprofessional, and just wants the sale. They do not care about you. They just want your money and move on.---THE ONLY THING POSITIVE I HAVE TO SAY IS THE SALES PERSON MATT IS GOOD. I COULD CONNECT TO HIM BUT OVERALL BAD, BAD,BAD, BAD VIBES ALL AROUND EVERYONE ELSE AND THE OVERALL BUSINESS.Now, Im a millennial. Youve just lost a possible life-time customer.Congrats Highline!

I cant say enough about about these guys! Liam, John and Jimmy the G bent over backwards for my son Mitch to get this Ram Van. They managed to get this van into his budget and managed to rush all the paperwork, prep and reg. so we didnt have to make another 3 hour drive for pick-up. Awesome job!

Great deals and beautiful cars. Definitely recommend this place and ask for Ted

Wishing my brother and staff a amazing new year.Hope you have a bigger year that last year.They stand by their cars.Jimmy always makes stuff happen.

MoSaab was the best. Ever since the first day I got to the dealership he took it upon himself to make sure my experience was great and that I got exactly what I was looking for. He was always available when I called to ask question and trust me I asked a lot. Really made me feel like I had a friend there. I would deff deal with Mo again if I had to buy another at. Thank you Mo!!

Very Poor after sales services....traded the car 2 months after buying ....once you drive out, you are basically on your own unfortunately.

Had a great experience with my recent vehicle purchase this summer. They were super easy to work with and answered every question. All employees were excellent, especially Liam! Will definitely be back for me next purchase. Thank you!!

As a young college student and a first time buyer my experience at Highline Motors was quite pleasant. I highly recommend they have a wide range of models with really great prices for everyone. I went from driving an 2004 dodge to a reliable used low miles car in no time. I was nervous being a first time buyer and finding the right car/deals, luckily Highline was the first dealership I went into, everything was so smooth. There was no need to run around dealership to dealership. I can truly say they will take care of you as they put the customer first. The atmosphere is wonderful, the salesmen Mo Liam, Rocky etc, mangers even the owner worked really hard to help me find the best car for me. No more need to worry about being stranded on the highway lol. If you are looking to purchase a car Highline motors is the way to go! Just check out there inventory you won’t be disappointed.

This place will get you in trouble if you like cars. Just purchased my second car of the year from them, this one a fun convertible. I dealt with Jimmy Bouras who is very easy to deal with and never any pressure. This place is a class act and makes buying a car effortless.

Mario is an amazing guy. He made the whole process of buying a car very convenient for me. His professionalism tells a lot about the place as a whole. Keep up the good work!

Very disappointed in the customer service here. If you want to be treated like a valued customer DO NOT shop here. Had an appointment to test drive and put my full down payment on a car and after my hour drive there I was told that the car was sold 10 minutes ago but I was early for my appointment?SELFISH EMPLOYEES

Very professional, John and Mosaab are extremely helpful, even after I purchased the car. I have a great used car buying experience with them. I will recommend them to anyone.

Absolutely TERRIBLE !!!I promise you, the first good comments you see on here are fake. People who are paid to say good things. 1st, the customer service team are absolutely rude.2nd, they sold my sister a car with a bad air suspension and REFUSED to fix it ! I went there with my sister to discuss that we took it to get inspected right after we purchased the car and they said the vehicle air suspension is out and that it would cost use around 2 thousand dollars to fix it. Now, mind you, HIGHLINE inspected the car and on the sheet of paper, it said “air suspension” PASSED. They lied and tricked us. And said they won’t fix this issue.We’re taking legal actions against them.

Best car buying experience that I have ever had! Ted, Gus and others at The Highline Group really know what they are doing. Their asking price for the Range Rover Evoque was spot on - no need to haggle. I would highly recommend The Highline Group to anyone looking for that special car.

We purchase an 2010 porsche cayman S from them in Sep of 2018 with extended warranty. In Mar of 2020 I call in to cancel my extended warranty. They told me why I want to cancel my warranty and try to convince me not to cancel it for awhile I told them I just want to cancel what so hard for him to not understand. After awhile back and forward talk they finally told me to take a picture of my car VIN number and odometer read and email them so we did. They said that they will process our cancelation get back yo us within a week or two because of the pandemic it take a little longer. So we understand, after two week later I email them no reply. At the point I was like maybe because of the pandemic. So I wait for another month and email them no reply also. I make a phone call got a hold of some one and they got my information and said that they will process our cancelation and will get back at us in two weeks. Two weeks later we didnt get a call back or any email. We try to call them but no one pick up and have to leave them like 3 voice mail. Now it the end of Aug, 5 months later and still didnt hear anything from them. I wouldnt recommend buy anything car from this dealer. They are very nice when they selling you a car but afterwards they wouldnt help you with anything after you drive out of their lot. Im going to BBB and report this dealer.

Thank You, Thank You, Thank You...Rocky Burke was an absolute joy to work with on purchasing my son’s new Mazda6 from The High Line Motor Group. So accommodating and straight forward. What a pleasant experience!!! From speaking with John at the front desk to Gustavo in the Finance Office and Bri in the Accounting area, all were so professional and up front with this seamless process. I honestly can say I was VERY impressed with this organization...I believe I’ve just become part of the High Line Group family and am looking forward to buying another vehicle from them soon enough!!!

The manager (not sure of his name Pablo or Paulo) was very rude, we came over to look for our 4th extra car and we were looking for the inexpensive Cadillac they had. After trying to convince us to buy more expensive cars and us disagreeing he just said, “it was nice to meet you” and we walked out. Very poor service from the management.

Absolutely all around amazing! Mosaab Waheed was an amazing sales rep. Very polite and professional. Everyone I spoke with, Gustavo, John and Ted were also amazing. Everyone helped me tremendously to make the numbers work. Very nice personable people who are there to get you in the vehicle you really want with the best affordable prices. I highly recommend stopping by High Line Motors for your next vehicle. You will not be disappointed! Thank you gentlemen!

I bought my dream car here years ago, 196 300zx TT, and when I pass by I still come in and say hi t Charlie and Jimmy. This is truly a great company. Jimmy literally remembered my first ad last name after not seeing him for 4 years. Amazing. If you have been to some other small dealerships that are rude, and disorganized... this is totally opposite- Highly recommend them. Brian

I recently purchased a 09 Subaru Legacy from Highline and was pretty displeased in the purchase right away as the car was making various noises and had multiple problems. I was aware that I had bought the car as it just came in and they didnt have a lot of time to go through it. They had replaced the brakes and abs sensor by time I picked up the car but when I drove it I heard a noise right away. Highline has been amazing in taking care of all the problems that I have had since purchasing the car without a hassle, they are friendly, professional, and personable. I would recommend my family and close friends to purchase their next vehicle through The Highline Group. My wife is looking for a car through them now and I cant wait to see what she gets!

A big thanks to Rocky Burke for getting me into my G37x. He was extremely nice and helpful. I rate my car buying experience an A+. I definitely would recommend to look him up for your next vehicle needs. Thank you again for your help.

I recently purchased a vehicle at Highline Motor Group with the help of Mo. Mo went above and beyond to ensure that the process went as well as possible with the purchase and delivery of my new Jeep. Mo and I were in constant communication until my purchase was delivered. Mo was very professional and attentive. Thank you Mo and everyone at Highline for making my experience a pleasant one.

A very organized dealership with a gentle attitude towards customers. I was connected with Liam, he was excellent in explaining the process for a first time buyer like me and was highly respectful. I eventually bought another car of preference from a different dealer, but, would easily recommend anyone to visit The Highline Group for an excellent car buying experience.

FANTASTIC!!! Mo, Gustavo and John! Thank you all for your services. First purchase from the store and loved it. Incredible selection of inventory and these guys did not disappoint. Go see Mo for your next vehicle from this place!

Highly recommend them bought a Audi SQ5 and they made sure everything was perfect and keptMe updated till i got delivery of car from Sales to the Management everything was 5 stars I will be buying more cars in the future from HMG u guys rock !

My first purchase from a dealership, my favorite car . Dodge Challenger. Mo was very helpful and professional. Gus and John were also great. The whole staff is 💯, courteous and helpful.

Best service professional on point rocky the best and ted and Jae best Nadi the best team no doubt

As I read through some of these reviews, I cant help but think that the people that gave High-Line a low rating must be more upset about their own flawed thinking than the professionalism, quality, and caliber of automotive that High-Line exudes.I recently purchased a fully optioned Porsche 911 Carrera 4S and at no fault of anyones, the vehicle had a few hiccups. I remind everyone that first and foremost, a car (even the most expensive) is made of metal, rubber, and other synthetic manmade materials that fall apart over time. Secondly, High Line motors is not a dealership to go to if you are looking for a lowcost, everyday grocery-getter; they maintain an inventory of cars that is of the higher caliber that isnt for everyone and most certainly is not your typical family wagon. These vehicles require meticulous and costly maintenance that usually far exceed the price of the vehicle itself.To that end, the moral of this review is that although the Porsche cost $118k at Delivery in 2007, the $30k price tag that High Line sold it for in 2019 came with the same level of service, decorum, and quality of professionalism that would be expected if I had been the original owner and shelled out six figures.Ted, Tony, Zac, Matt, and the owner Charlie, are as good as they come and I am extremely grateful for their care and accountability when it comes to standing behind their vehicles.A++++ .I will definitely be doing business with them again in the future.