Got approved for a lease through their partner, Progressive Leasing, and was able to pick a few things up from here. The rest will be delivered by Tuesday. Im so glad that they dont use USPS for their shipping. The pick up was easy. Just showed them my order email and they scanned the barcode, showed my ID, and boom! Got my stuff quick and went home. All employees were wearing masks. Love this store!

I really love their order online and pickup curbside service they offer now. The email will have a link that will tell you how busy they are at the moment you want to go so you can plan accordingly. My favorite part is that each time I’ve used this service I have not waited more than 3 minutes from the time I park to the time I have my items in hand. Awesome!

Its getting to be a dump.no deals going out of business I can see why.

Bought rocketfish tv mount and a ton od electronics. The mount was defective and replaced. The mount would not support the tv and the tech tried to repair it instead of of replacing it as directed.My wife asked me a question and I snapped at her. They walked out and refused to service us anymore. We are on the Geek squad no fly list. Not worth the money for the service contract!

It would sure be nice if they werent closing. Sad face

I came into the store today to get help with finding the correct connections for my soundbar amd tv that i purchased from them a few days ago. The store clerk who was supposed to be helping me was very rude and dismissive. He wouldnt listen to anything I had to say and I kept asking him to just look at the back of the tv (that was in the store) and compare with my sound bar to see if it would work. He said he didnt need to look at it and proceeded to keep ignoring my concerns. Finally, he had to do what i had suggested multiple times and look at the back of my tv but he asked if i had a picture of the back of the tv. It was like he didnt want to look at the back of the tv simply because i suggested it. Then he rudely stated, see, its e-arc. I told him thats why i asked you to look at it! He was still extremely dismissive. I dont appreciate spending my money with a store and then being treated so poorly when i return to spend more money. I got home and just as i thought, the cable didnt work with my system. So i drove 27 miles one way to get treated bad and still get the wrong thing. His name was Cecil and if that was the worst ive ever been treated going to Best Buy. I will be returning my entire purchase of the tv, wall mount, and the wrong cable. For that amount of help, i could have gone to walmart.

Horrible customer service, nightmare exchange and/or return policies. Don’t buy from this place. Their customer service and employees will only infuriate you throughout the whole process. My advice is to go in and look at the item that you’re interested in and test drive it, then go to a small local audio shop or small business to buy your products or simply get them off of eBay or Amazon for 40% less. If you’re looking at ANY car audio, DONT get it here, go to Micky‘s Tint Shop. At least he will honor basic return and warrantee situations and not try to rip you off in the process.

This Best Buy location always has friendly customer service and knows how to help and find exactly what your looking for. Thanks for the phone call about the new update on the new system.

So apparently Im old when did Best Buy become the new Apple Store. Everything that was there was mostly for Apple and iPhone products. And if they had anything for other brands or even Samsung brand they would look cheaply made.

A few employees that were absolutely no help, even after I asked for assistance. There were 2 that were above and beyond. I wish I remembered there names.

Store literally missing more than half of its product. Do not come here because like is not there not going to be what you cant have what you came for. Complete waste of time

Be aware that if the store gives you a delivery appointment, it is not confirmed. You will get an email saying you need to schedule an appointment fir delivery and it will be a week or so after what the store promised. Also, you can no longer call a Best Buy store directly. We cancelled our order because we felt that they were not honest.

Always a great experience! Katy in mobile phones was very knowledgeable and professional as well as friendly and efficient.

Closes down october 30th

Literally empty.. closing the store at the end of the month

They were very helpful. Employee loaded up my items in my car due to my back injury.

Went into looking to v compare new phone prices. The employee (middle aged Spanish speaking lady was very pleasant to deal with, even though I did not make my purchase with them.

Ehh its just a best buy, they had what I needed but took a while to find a helper.

Employee tried to be helpful even though they didnt have the item I was looking for.

Looks like they are having a hard time with inventory. I had better luck elsewhere, hope it gets better.

Staff friendly and helpful. I highly recommend them.

Going out of business in Lufkin, TX. Store half empty.

Any business who isnt taking calls isnt much of a business. I live 47 miles from this store and it is the closest. I am not driving an hour to ask a question. Ill shop somewhere else.

Everyone is extremely knowledgeable, and I never have trouble getting help that I need.

The service is horrible and youre lucky to get help from an associate. They do not want to help the delivery drivers at all and we would appreciate service without the rudeness and bad attitudes. If you need to call for assistance in the store dont expect anyone to answer the phone.

Good service, but put on your own screen protector. ☹

Customer service could be better

Helpful employees and nice store.

They never have what I need. Just order it online

Its not always easy to find help, but they are helpful when you do.

The person that helped me was very informative and very nice

Disappointed they only work on iphones and not androids. Feels like discrimination to me. I will not be back.

In and out in less than 5 minutes. I asked where the product was and the people at the front immediately directed me to it.Best Buy is my go to for electronics. Do your research!! If you want something now but it’s cheaper online, show them and they’ll price match it!

Smaller location, employee attitudes vary dramatically and you cannot call the store which is the dumbest thing Ive ever heard. Makes absolutely no sense and generally just seems like a good way to frustrate people leading to bad interactions.

Best ever experience i had a wonderful time shopping the employee made me feel at home shopping not pushy just great help answer all my questions VERY VERY happy

One of my favorite places to shop and browse.

Great place to buy electronics especially a capture card like the live gamer 2 from avermedia

Found what I needed store look good to me

Look, its a Best Buy. You pretty much know what youre getting when you go there. Electronics store, and thats about it.That being said, this particular store is remarkable in its customer service. The employees generally try to be helpful, and leave you alone when you say youre good. Their store is kept fairly well stocked and the prices, although sometimes exceptionally high, are easily adjusted via their price matching. As long as it isnt coming from Amazon, youre probably good. Bathrooms are clean too.If you need electronics locally and you dont want to shop online, this is pretty much your only choice.Luckily, they aint terrible.

Awful service, employees wont even try to be helpful. Ive asked about menu items on several occasions and get the same blank stare every time. When the lobby was closed they said Id have to go stand in the drive-thru line, no thanks. If it wasnt for the fries Id never go back, even the tea is awful, how can they screw up tea?

After seeing their advertisements, we decided this would be the best store to get an Apple laptop fixed at. After scheduling an appointment TWO WEEKS IN ADVANCE... We finally drove to the store on the day of our appointment.Only to be told, that NO we do NOT do Apple products.So to put this bluntly, not only did they lie on their advertisement, which is just poor marketing to begin with. They also made an appointment, wasted the customers time, when a simple question of What kind of computer do you have? would have solved everyones problems.

Very helpful staff, very calm environment. 10/10 will spend 45 min talking to another rep.

Horrible and slow customer service. Went to pick up a TV I snagged on Cyber Monday but the only one I could find was at this location. So I received an email early in the morning letting me know my order was ready for pick up. I left work and drove the hour and a half to pick up my order. I get there, present my receipt and within a few minutes they ask me to pull up my truck so they can load it up. I literally wait outside in the cold for 15 minutes and nothing. I finally came back inside to see what was going on and they tell me theres a problem with my order. But apparently they had no intention of coming outside to tell me? For some reason they arent able to complete my order but they cant figure out why. They ask me to have a seat while they try to figure it out. They continue to help other customers while basically ignoring the problem with my order. After half an hour I finally go up to the counter again to ask what the problem is and how are they going to solve it. After close to 45-50 minutes one of the employees finally figures it out and tries to explain that what I see on my receipt is not what they see in their system so they couldnt see that I purchased an open box item. She proceeds to tell me that I should have mentioned it was an open box purchase to which I respond I didnt know I needed to say that because my receipt clearly shows that it was and I assumed they could see that in the order. And besides, why would I get an email telling me my order is ready for pick up if it clearly wasnt? If the issue is with the system then maybe that should be addressed by corporate. So they still had to go get my item, bubble wrap it, and bring it out. So all in all I spent about an hour in the store and still had to drive all the way back home. She apologized profusely but that doesnt give me back the wasted hour which caused me to get home much later than anticipated. Im a very calm and extremely patient person and rarely post negative reviews but this experience really bothered me.

Awesome small foot print store! The staff did a great job on our return!

Does anyone at this location ever answer the phone we are in day 3 of trying to get ahold of someone and have waited for almost an hour on each call but never got ahold of anyone we have called 4 times each day at different times of day to try and get ahold of anyone but still no one has answered and as I type this I’m still on hold!!!! 😒Update: they hung up on me so I’m calling again and customer service at the same time let’s see if someone answers

The deals on the TVs off the chain

The service was perfect young man who didnt have a name tag cannot be mentioned but he helped us out on everything we needed

Great service.

Amazing electronics but sometimes it is hard to find what I am looking for..

Clean but I have been in others that are more customer oriented

Best customer service we had ever

Audio system, purchased a viper alarm system. It has caused Nothing but head aches. Best buys technicians who worked on my truck have created wiring issues for me. It has been looked at multiple times by different best buy locations.Also recently purchased a remote for my system and it doesnt work, went to return it but it had already been 14 days. Best buy needs a longer return policy, I live an hour away with a full time job and family. Thank you for messing up my wiring.

Found exactly what I wanted, at a better than expected price!

Poor Customer Service Today very Discouraging...Will not be returning..When u have to ask Pierre to sell you to TV, THATS AN ISSUE FOR ME.

They were helpful and trying their best to be safe and professional. Great employees who worked with a mask but made you feel the smile behind it.

Great prices if your a gamer

Great service

I went laptop shopping at Best Buy yesterday and just wanted to say how much I appreciated the assistance of Sary! She was so knowledgeable and helped me find the perfect laptop for my needs. She was patient with me and answered all of my questions!! I highly recommend consulting Sary for any technology or computer questions that you have. Thank you for such a great experience Sary!

We have a good deals

Have you ever tried to call the store expecting to speak to a human? Don’t bother, it’s not possible! Called, listened to the automated techno-babble, then sat on hold over 25 minutes and still no human!!!!!

One of my toy stores. The manager here puts some great sales on locally and theres really no competition in our area, so they dont just have to do it if they didnt want to. Always helpful and courteous. Would give it 5 stars if it were larger, but its bigger than some locations.

Sales person tried to oversell a booster that I didnt need only because he had it on stock. Then, tried to sell a phone that wouldnt work with our service.

Very helpful staff.

Telephone service doesnt work and you cant call.

This Best buy has the best employees from cost to cost!?! Naomi & Nina very knowledgeable about the products they sell!?!Clean and a nice place to shop it`s one of the smallest Best Buy I have been in but it is the greats for friendly and help full peopleThank You

Had to purchase a samsung notebook for my sons virtual learning. It was great working with Joshua, very knowledgeable.

Im sorry but I refuse to pay a couple thousand for a lap top. Too expensive for my taste.

Well its best buy, is where all new electronics an gadgets end up. But dont go with an empty wallet. Everything in there is high $. Good service tho

Friendly greeting upon entering the store and 4 sales personnel to help me . Knowledgeable about their products, I give them 5 stars and will return many times over. Thanks It is truly the best choice!!!

Not really much selection, but kids are helpful

Do u guys have new gopro hero 9 if u guys do pls reply

Best Buy is a place to shop for your house hold items you pretty much buy anything in there,I love shopping at Bestbuy

The associate I asked for help had no clue where the product was located I was looking for. When he asked another associate where it might be the other associate just pointed to the back wall and said over that way.

I had questions and they provided answers. The first associate was not up on my questions, but got me someone who could help me. He did, I bought the product he suggested and am very happy! Well done Best Buy! Thank you.

Geek Swad was 👌 🆗️ in service with my iPad

Good curbside service

Got waited on right away, took them a while to find my order, but were very courteous throughout our interaction.

Best place to buy anything electronically

Very good service! but there is one thing they dont have an Xbox setup there so theres really only one bad thing 5 Stars!

It was very nice soon as I walk through the door people were trying to help me find exactly what I was looking for which was really helpful

Phone service is non-existent. I can not say enough negatives about their answering AI system.

Great place to get movies and games

Great deals some very helpful staff

Lame they dont got a public restroom

Go to the store to spend $250 on air pods pro and no worker wondered what I needed or what I could help me with. I went and asked the man at the entrance for help, and he didnt tell me anything

Helpful staff, prices can be much higher than online but things are available as fast as you can drive to the store.

Well they didnt attack me as I walked in . I got to look around on my own.Found what I wanted;was helped but they didnt have the color I wanted but I got it anyway.Paid and I was gone

In the past few months I have spent a good amount of money on work and personal items from this store. Every time I go there the customer service is terrible, it takes for ever to get help, employees spend most of their time hanging out and joking behind the counter instead of helping potential customers. Trying to call Best Buy is also impossible. If you can get through to a person they really couldn’t care about helping you or listening to you. I will never shop at Best Buy again and I will encourage the rest of my colleagues and friends to no longer shop there as well.

Hax to wait 10 minutes at customer service b4 anyone showed up.

Always professional service

Good customer service

Its the smallest Best Buy Ive been in. Friendly employees but very limited selection.

They seem to be unable to fulfill pick up orders on time.

This is just a Best Buy, I have it a slightly higher rating as the people we interacted with were friendly and helpful.

Most of my experiences at this Best Buy location are excellent. I have purchased many things from this location, including a cellphone and laptop. I have gotten two laptops from this location and the employees are mostly willing to help me find things in my budget. I will say though that certain employees are more helpful than others, and I have had to request that another employee help me when I feel as though I am not getting all the information that may be helpful.

At first the staff didnt seem to know what we were asking for, even though we showed them one of their on-line pages of a computer with our specifications. However, they were friendly throughout, and figured out what were looking for, and helped us find accessories to go with our purchase without being too pushy. Id give 5 stars, but several years ago they royally mistreated my husband, backing out of a promise for computer service and costing our business a great deal. They seem to have improved since then - so overall, this is positive. Give m a try!

Crummy return policies. Carried 2 PC s in for a memory upgrade. After waiting 20minutes I was told I had to call and make an appointment just to drop off for upgrade. Later, a salesman was going to sell me a memory module not supported by the processor.

Have tried calling the store 3 times in the last 2 weeks and every time I have waited on hold for at least 45 min

I love this store. The employees are always helpful and friendly and i can find Wyatt Im looking for most of the time!

(2020) Big Ride Kick Off at Diamond Hall Ranch in Moscow Tx.On behalf of (Diamond Hall Ranch) family we would like to take the time to thank Bobby Jackson the President of Pineywoods Association & The Pineywoods Association for choosing to do business with us once again, and hope to see yall again this time next year (2021) Happy Trails Pineywoods!!