My table came in the day they said and we really like it!! Always a great experience when I go to Ivan Smith
We recently purchased a couch and recliner! Our salesman, James was extremely helpful. He went the extra mile to help us find the perfect furniture. The delivery men were great. Both men were very careful with the furniture unloading and setting it up. The entire purchase from salesman, cashier and delivery men were top notch.
Lisa was fantastic at helping pick out and purchase a recliner for my Mother-in-Law. She had it delivered to her quickly, too! Thanks!
We look and look for awhile to make sure that Ivan Smith Lufkin has what we need. The consultants are knowledgeable, not pushy, and are very easy to deal with. It’s one of our main go to stores.
Ive purchased many things to be delivered and was usually disappointed in the delivery. Not with Ivan Smith. The furniture was in stock and delivery was made exactly on time and setup and placed exactly where I wanted. And the two delivery men were careful, thorough and considerate. Both were outstanding and impressed me more than I can say. In todays universal lack of customer service Ivan Smith breaks that mould and every detail of my purchase, delivery and setup was exemplary. I will definitely make more purchases there.
We are so impressed with Ivan Smith. The people I had the pleasure of dealing with were friendly, knowledgeable and helpful. We purchased a freezer which they delivered and set up. We also paid less for it than we had planned. We looked at Lowes and Home Depot. It was going to take 6 to 8 weeks to have the size we wanted ordered. Ivan Smith had it in stock at almost $200 less than either place.We will shop at Ivan Smth first in the future.
I went to the Lufkin store looking for a bed. Your whole staff was very helpful Lisa helped me with my purchase and went beyond her call of duty and arranged for me to get my purchase as soon as possible. I’m so very pleased with my bed and my new purple mattress. I plan on going back to the store and getting the other pieces to match my bed. If they are all this helpful to people I know your store will always do well
No pressure sale yet helpful with questions. Thank you James! And great delivery team who set up furniture! Fast and friendly service. Thank you Jimmy Rhiddlehoover!!
Edward in the Lufkin Ivan Smith is the one to deal with. He was awesome and he was so polite. He knew his stuff. I would HIGHLY RECOMMEND them as long as they have Edward in the store. Good furniture quality.
I have shopped at Ivan Smith Furniture for so long I cant remember. They greet you when you walk in and ask if they can help you. If you just wont to walk around and look that is just fine. I highly recomend this store. Never got a bad piece of furniture. going this week to get some more !!!
Timely and professional delivery. Minor issue with item and they submitted a ticket for a service tech before leaving.
We had a 2nd home in the Lufkin area damaged by fire and had to replace all soft goods to settle insurance claim. Edward was very attentive to the familys needs and gave great advice. All orders are being delivered timely and follow up has been GREAT.
Love my sofa set and they have great customer service thank you came out very satisfied except for the king size bed really not satisfied comfortable wise 😔
Great sales lady and lots of special attention. My hubby LOVES his new recliner and it was delivered quickly.
Love this store, Lisa is a great help! High quality furniture! Great service!
Awesome from the time we walked in the door at the Lufkin store and picked what we wanted until delivered. Arrived quickly and the guys were great!!!! Very happy customers !
The folks at Ivan Smith, Lufkin, are the most caring and accomodatingpeople we have dealt with. They help you make decisions and are most helpful. We recommend shopping at Ivan Smith, Lufkin, for all your furniture and decorating needs.
Everyone is so nice and friendly, they made my buying experience so easy and quick.
I highly recommend Ivan Smith to everyone. Day one we met James our salesman who listened to what we wanted and showed us appropriate selections according to what we asked for then made the sales process painless. The furniture was delivered timely. A repair was needed and once again Ivan Smith sent a capable young man who went above and beyond to make the repair so there was no delay in satisfactory outcome.
Edward, our salesman was terrific! He continued to research items available in the warehouse that matched what we were looking for. The transaction was easy and the items came just when he said they would!
The salesman pleasantly showed the choices of furniture I was looking for in their store. He was knowledgeable of the various items and answered my questions. I found just what I was looking for and he offered help as needed. This is my favorite store for new furniture.
Couldn’t be happier with Ivan Smith. They let you shop without being in your hip pocket, but always a wave away to answer questions. Roberto was our salesman. He bent over backwards for us. Prices for quality furniture beats the big name showrooms hands down. Delivery was perfect, drivers were incredible. I’m not easily impressed, but I am certainly impressed with Ivan Smith in Lufkin. Well done! Thank you.
I had a woderful sales man Edward Escobedo who was knowlegable and answered all my questions, my recliner arrived as promised and I am very happy with it. I can only recommend this store. Excellent service.
Very friendly sales people ! Good selection.
Amazing staff, great prices. Highly recommend this store. James made our shopping experience a good one.
Very happy with our purchase, and the very helpful, friendly staff in Lufkin, Texas.
Overall professional, courteous staff and service, I highly recommend Ivan smith furniture store.
We have purchased a couch and 2 lift recliners from Ivan Smith in the last year. Everyone treated us with courtesy and answered our questions. The furniture arrived on the dates set for delivery
The lady that helped us here was very knowledgeable about the merchandise. The store was extremely clean.This is my favorite furniture store!
I highly recommend Ivans furniture I got exactly what I wanted Im satisfied with the delivery and set up no damage was caused during delivery guys were very professional THANK YOU IVANS SMITH
Waited for weeks to get a sofa in, never heard from them, when I called them a few days after the sofa was supposed to have been in they said, “oh, your salesman never called you it will be at least another month”. When I went up to the store to cancel the order which had paid in full, I never received an apology or even an explanation. I used to shop at Ivan Smith, I wish I could give them zero stars
The whole experience was smooth and not a hassle. The bed frame is gorgeous and quality made. The delivery crew did an amazing and quick job of setting everything up! Will buy from here again when the time comes!
I had an awesome customer experience. I bought furniture and hey held it for me until I came to pick it up. I live in the Houston area and could not get back up there for a few weeks.I will buy again in the next week. I want to get a matching nightstand from them. They have a lot of unique items that you cant find anywhere.Will from Houston area.
Once again our shopping experience with Ivan Smith was great! I highly reccommend shopping with them!
I highly recommend this bussines, they have a good prices, quality and the friendly attention of employees makes your shopping experience gratefully... thank you Ivan Smith Furniture for makes me part of your great family
Great customer service and real professional.
Provided lots of information and helpful regarding the different recliners and the quality.
I was looking for a single sofa and was helped by James i believe was his name. He was very informative and helped me make a decision and i must say i am very happy with it. Ivan Smith was the best price in Lufkin with an amazing inventory.
Everything I go in I spend money
From Sales, payment and delivery departments we give a 5 Star rating. Very Polite and professional
I was terribly misinformed about their insurance on my sofas. I bought two of them and paid cash I was told if I bought the insurance, and the sofas became damaged in any way, they would send out someone to repair the damage. I had had the sofas a little over two years and a cushion on each sofa became loose at the seams. I called Ivan Smith and send several pictures and was told the damage was from wear and tear. The sofas look like new except for where the cushions have small areas where they are coming apart at the seams. I asked for a partial refund from the money I paid for the insurance and was told they didnt give refunds. I will not buy another thing from Ivan Smith and urge other people to refrain from buying from them. I had to give them one star enable to post this comment. I would give them no stars at all.
Have shopped at Ivan Smith for several years and its always a nice experience
Friendly staff, great furniture. Very sturdy.
Mrs. Peggy was a wonderful sales lady! She was straightforward with answers regarding my questions. She was also extremely personable and professional. The day of my delivery, all three men were superb! They were quick, polite, and professional. Ivan Smith earned these five stars and I will do business with them again ... very soon!
The service was wonderful! Everything was explained and my item actually arrived a week earlier than originally thought! Very friendly staff!
My granddaughter LOVES her new bedroom suite!! Thank you Peggy for opening her eyes and helping me have her see ahead for the future. :) She is one happy girl!!
It was easy to shop and get the help I needed to by the perfect sofa for my home. Our salesperson was very knowledgeable and helpful. We love it and it goes perfectly with our new flooring and paint.
My shopping experience with Ivan Smith in Lufkin TX was great. The service was great & the staff was very easy to work with. Mr. Pinner was very helpful in helping me in choose the right furniture for my space. I love my sofa, mattress set and washer and dyer. Thank You for stress-free and pleasant experience.
I love Ivan Smith Furniture! They have the most respectful and helpful crew members!!!! They made my shopping easier Thanks for making me feel Comfortable and Welcomed.
I had a wonderful experience and great customer service! They have a very kind and helpful staff. Loved everything I picked out. Great quality for a great price.
Great selection, and helpful, yet not pushy staff.
We were treated very well by knowledgeable people who did not pressure us. The quality of furniture is excellent and the value is exceptional.
Super friendly bunch! I came back several times putting my living room furniture together and Lisa was awesome! I will purchase from them again and will ask for Lisa. Thanks for your help!
Very nice young man that helped me in the store. The only problem is we have a mouse in the house. We have lived here 25 years and never had this problem before the delivery. It was delivered around noon on Sat. and Sunday afternoon we saw a mouse run from behind the love seat. You need to check your warehouse so this does not continue to occur.Other than that we are pleased with our purchase.Glenda Dowell
Doing business with Ivan Smith has been a very positive experience. Our salesman was very friendly and knowledgeable of the furniture brands and answered all questions. The furniture we purchased was on back order. James kept us informed and was patient even when I became impatient. Our delivery team was excellent as well and treated our furniture very gently. My mother waited three months for her living room furniture and we are currently waiting on a second set that isn’t expected to arrive until November. Even though the wait has been lengthy, the staff have been excellent and I would highly recommend buying from Ivan Smith. No sales pressure and honest communication.
Peggy, our sales associate was absolutely fantastic! Ivan Smith has excellent customer service in all departments. The delivery crew was efficient and friendly. Everything went extremely well!
Had an issue with an online order went to the store and got it taken care of in a timely manner and the whole staff was very nice
Beautiful store, beautiful furniture and a very wide selection of quality furniture and mattresses. The service at the store and in delivery is impeccable. The store manager, Jimmie, is helpful and personal, as is his staff. We have bought from them since they were Pearsons and now Ivan Smith. The quality hasnt changed. We will continue to purchase items from them in the future. Pat Burwick
Couldnt just look around and shop salesmen was kinda stalkish
Great customer service and fast delivery.
Love doing business with Ivan Smith! Quick deliveries, good quality furniture at good prices!
I have been a faithful customer for over ten years. The sales associates are very friendly and helpful. We’ve furnished our entire home with their products. We’ve only had one problem (a manufacturing defect) and they were extremely helpful and prompt to fix the issue. I would highly recommend shopping here to anyone who wishes to purchase quality furniture.
Mr.Pinner and the rest of the staff were very instrumental in our decision to purchase a Speed Queen washer versus many other brands.We are forever grateful to not only Ivan Smith and Mr.Pinner,but also other salesmen who confirmed Mr.Pinners position and we returned to Ivan Smith in Lufkin to do same.Thank you,again,for your help.
Lufkin TX Ivan Smith furniture store is great! I recently purchased a living room set and was not exactly thrilled with it but the manager Jimmy Risenhoover was so nice, professional and accommodating. I have always purchased my furniture from Ivan Smith (my whole home is basically Ivan’s furniture) and I will always purchase from them. They are the best!
Top notch from the time I entered the store u til delivery. Very courteous and accommodating !
My experience was great! My salesman was very helpful and I was taken care of in a timely manner. I love my new bed frame.
Very attentive sales professionals. Competitive prices. Great delivery and set up service as well. Delivery guys very friendly .
I appreciated the salesman, greeted us,but,most importantly, we appreciated him letting us look. ON.OUR.OWN.WITHOUT breathing down our necks. He was readily available to help us, when we was ready to checkout. We have used Ivan Smith for years, but, we will leave if a salesperson is smothering us. HAPPY to say, we didnt have to leave this trip!
Been doing business with Ivan Smith Furniture in Lufkin Texas for years. Always greeted with a smile and handshake. Great group of people there. Have always been pleased with product and pricing.
The sales rep was very helpful and knowledgeable about the items I bought and the others I looked at. I have been doing business at Ivan Smith for several years now, and the reason being is because of how courteous their employees are. The products I’ve purchased have always been very satisfactory.
Wonderful staff, they stand behind their furniture sales. Have purchased from them for many years. Don’t care for the Ivan Smith website, it’s hard to navigate and doesn’t have all their selections. Go into the store and meet Jimmy, he manages the store, tell him I sent you! They have some beautiful items.
Very pleased with our shopping and purchasing experience!!Great staff at this store, will continue to shop here in the future!
Ivan Smith offers great furniture from your new home owner type basics to nicer family and beyond pieces. Lots of styles to fit what yiur personal tastes are.The staff was very knowledgeable and knew exactly what type of full grain, leather blend, or leather match the furniture we were looking for was.They had great formal and casual offerings, fridge, washer, dryers etc. Not a bunch of weird off brands.Offering whole house/apartment packages with what you need for every room at one flat price with choices. We were not pressured at all and were left to wander and explore. There were people to answer questions available.Im impressed! A nice store with many items in stock for same day or next delivery. For a small town, it was nicer than expected.
Not too pleased, actually surprised at the customer service reviews. Mine is negative, salespeople are very pleasant. My wife HAD bought a couch and decided the next day to get the chair and ottoman. Due to our experience with the store manager, we cancelled our order altogether. 2k + lost, didnt really care.Better off as Ashley furniture near worthless and certainly not worth 2k. for a couch, chair, and ottoman. Check reviews for Ashley furniture quality.Better deals on better quality online with free shipping.Gave 2 stars as sales people were friendly and tried
Lisa was great!
Ivan Smith will be the only place I shop for furniture in the future. I just bought couches from them that were to small and they helped me out and let me pick out something different no problems at all. I’m so very pleased with this Lufkin Store. And a very special thank you to Peggy for being patient with my every need, she was amazing and I’ll be back to see her again. I’m a very happy customer and I definitely will tel everyone about my experience.
Pleasant salesman to work with just wish they would have had all the parts in the store that I needed instead of ordering
Excellent customer service and wonderful to work to with.
What Gail and I most like about Ivan Smith is that they let you shop in comfort and are there when you need a question answered. We have never been disappointed and our new home in Lufkin looks great with all of our purchases from Ivan Smith! THANK YOU SO MUCH!
The sales lady was informative but not pushy. Everyone in the store was friendly and helpful.
James was very friendly and knowledgeable. He didnt rush me or make me feel pressured to buy at all.
This was a easy visit.Knew what I wanted but it wasnt sold.So Hames,helped me and order a new one I wanted.great help thank you James
I have been buying furniture from Ivan Smith throughout the years. The service is great and the quality is also good.
Great furniture
Reasonably priced, excellent delivery service !
The sales person was very friendly and informative. The information he provided me made it easy to make my choice of which couch I wanted to to purchase. The whole staff was very kind, including the manager whom I had the opportunity to meet. When my couch was delivered, the two gentlemen who delivered it were very professional, very proficient, and very kind. I will purchase from Ivan Smith Furniture in the future.
The staff was very helpful and extremely professional. I plan to make more purchases with Ivan Smith. Great atmosphere!
My husband and I needed a refrigerator badly and we went to Ivan Smith because I had a charge account with them. We found a nice one but it was out of our price range and we left the store. Maybe 5 minutes had passed and I get a call from our salesperson saying they found us one within our price range. We purchased it and it was delivered the next week. We are very happy with it.
Went in to purchase a couch. Sales rep was too busy looking at his iPad. My wife was trying to engage him by asking about colors and different features/styles, he continued to give one word answers with no insight to other options. We walked around the store, 3 other sales reps sat at the front table doing nothing. We left after 6 minutes. I would like to say they have a good selection but wasnt ever presented the inventory.
Very friendly service. I will definitely be going back to them for future purchases.
Excellent service! Knowledgeable staff! No high pressure sales. Mike was available when we had questions but didn’t force or pressure us to make a quick decision. Explained in detail the processs for delivery! Enjoyed learning about the company’s history. Upon arrival to pick up my items the items were loaded in my vehicle making sure to not scratch my vehicle. After I made my purchase my mother found an item she wanted and they made her feel very welcome! Priscilla made our paying process enjoyable. Will definitely send friends and family to the Lufkin store! No complaints just praises!!!!!!😀
Peggy was a super sales lady. Friendly and knowledgeable. Great prices and selections.
Mike with Ivan Smith made shopping for our living room furniture such a breeze! We have been searching for the perfect furniture set for about a year and found exactly what we wanted within an hour of being at Ivan Smith. T.K. who delivered the furniture did an excellent and expedient job of assembling our furniture. We were VERY pleased with the overall experience and will continue to use Ivan Smith for all of our future furniture needs.
No pressure furniture shopping. Have a protection plan that if not claimed, becomes a credit towards a future purchase. Got a new kids bed set at a substantial discount today from purchasing that plan 4 years ago with making no claims.
Helpful staff, great prices. Many custom fabric options to create perfect look for personal style .
Shipping was great Just was damaged when it arrived. Was sealed in original packing so it did not happen during delivery Driver turned in photo and report
Love buying from them! Jimmy and Peggy are so nice and so helpful. Only place I will buy from!
Very efficient and professional staff. SUPERIOR management. My home is decorated with furniture from Ivan Smith. The quality of some of the pieces create heirlooms that will be in the family forever.
Recently bought sofa, loveseat and chair at the Lufkin store. Lisa helped us with the purchase answering our questions and looking at other fabric choices for the set we bought. Lisa put the pricing for other fabric choices together for us, to assist us in our decision. A big thumbs up to her and your office folks.